Priors House

Old Milverton Lane, Blackdown, Leamington Spa CV32 6RW
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9.8 152 Reviews
  • Priors House, Leamington Spa
The team of skilled professionals at Priors House care home delivers quality residential, nursing and dementia care, as well as short-term respite care, in modern surroundings.

Priors House offers dedicated areas for activities, such as painting, reading or simply chatting with friends and family. Residents can also enjoy a cinema room, a café and even a hair and beauty salon so residents can indulge in some pampering.

The lifestyle team takes the time to get to know each resident so they can provide a tailored activities programme, complete with group and one-to-one activities, to suit their preferences. These are based around residents' interests and hobbies to ensure every day is fulfilling.

They are proud to have been internally accredited with the evidence-based, person-centred Care Fit for VIPS.

Priors House is a ‘Veteran Friendly Framework’ accredited care home, recognising the best practice and highest standards of care for the Armed Forces community.
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Care Provided by Priors House

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1787
  • Self-Funded Residential Dementia Care: from £1882
  • Self-Funded Nursing Care: from £2052
  • RESPITE Self-Funded Residential Care: from £1997
  • RESPITE Self-Funded Residential Dementia Care: from £2092
  • RESPITE Self-Funded Nursing Care: from £2262

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

The price(s) shown are provided by the care home. Contact Priors House for full pricing details and T&Cs.

Contact Priors House to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Contact Priors House to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Francine Summers (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (80)
  • Single Rooms with Ensuite Wet Room (80)

Parking

  • On site

Priors House Reviews (152)

9.8

Priors House has a Review Score of 9.8 (9.791) out of 10, based on 37 reviews in the last 2 years.
Over all time Priors House has 152 reviews.

Overall Experience
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Date Published
  • 152
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Reviewer Connection to Priors House
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Total of 152, showing 121-140
Review from Monica J (Friend of Resident) published on 16 May 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visit a friend each week, always am amazed at the care given to residents. The entertainment and activities are good, as is the menu.
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Review from P N (Wife of Resident) published on 25 April 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cannot fault this care home. The staff were so caring and understanding and management were great. The home itself was great. I could not believe how good this place was after looking at other places. It was unbelievable. The care my husband had was excellent. I cannot thank them enough for the
care my husband had before he passed away.


Excellent all the way.

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Review from Tara C (Daughter-in-law of Resident) published on 19 April 2017 Submitted via Website • Report
Overall Experience 2.0 out of 5
I reviewed the care home very positively in 2015 when we moved my mother-in-law in, noting that she was well cared for and treated with dignity. Unfortunately, I would no longer recommend the home, for a resident with dementia.


We were told that they’d meet her needs up to and including death, but

in Sept. 2016 they asked her to leave as they were no longer able to meet her needs. The issue was not violent/unmanageable behaviour, simply a matter that should have been managed by competent carers (she was uncooperative with bathing—common in those with dementia). We also noted a decline in the overall level of care/home cleanliness etc by that stage. After moving her to another nearby facility, carers were able to manage her without any issues, and the level of care was superior. We would not have left the care home if not forced out, but in hindsight, it was the best for all involved.
Reply from Samantha Debenham, Marketing Support Administrator at Priors HouseWe are sorry to hear that Priors House no longer meets your expectations. In this situation, the home manager made the decision that we could no longer meet your mother-in-law's needs as the level of support she requires has changed significantly. On occasion, we have to make this difficult decision for the best interests of both the individual in question and other residents in the home and to ensure everyone continues to receive the care they need. At the time, we did recognise that housekeeping was not to the standard we expect at the home but this has now been resolved and a much-improved service has been in place for some time. Thank you for taking the time to share your views and we wish your mother-in-law the very best at her new home.
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Review from Graham H (Son of Resident) published on 12 April 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are so caring. You always feel they have the time for you, either as a visitor or resident. The Vera Lyn tribute act recently (20th March) was a fantastic example of this with all staff dressed in period clothing. The day was uplifting for all and many residents are still feeling the "buzz
" a month later.
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Review from Caroline Q (Daughter of Resident) published on 29 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Priors House says they set a new standard in 24hour care, a tall order, however, we have seen that in every area this is true. From the initial contact of assessment in my mothers home, through to my mother coming into Priors House, without exception, it has been faultless.
So caring, kind, thoughtful
and professional to my mother's every need.
The place is spotless and you feel every member of staff is working at their best.
Truly amazing and we feel very blessed that our mother/grandmother is in such an outstanding home.
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Review from Ann S (Resident) published on 24 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This place is perfect. I love it very much. The staff are so helpful.
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Review from Phyl M (Resident) published on 24 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything is very good.
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Review from Kathleen M (Resident) published on 24 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Completely satisfied. Staff are pleasant.
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Review from Pamela A (Resident) published on 24 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everything is first class 100%
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Review from J M (Wife of Resident) published on 24 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Priors House cared for my husband until he died. They operate very professionally but with so much care. It is like a large extended family. Everyone knows you, everyone speaks to you by first name. This network of people from laundry to maintenance to chefs, carers, nurses, administrators all gel like
jigsaw pieces. You are treated with dignity as an individual with total compassion and a lot of laughs. It could never replace home but you won't come closer.
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Review from DH M (Friend of Resident) published on 17 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are always welcoming, helpful and really care for the residents and their loved ones. The facilities are excellent with lovely touches here and there, such as the coffee machine, lounge and cinema. High standards of cleanliness and excellent food. You choose your carers well.
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Review from C G (Son-in-law of Resident) published on 17 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
She is looked after very well by a fantastic team of people who made her life comfortable, safe and happy. She is eating very well, stimulated by good wholesome food, which is probably one of the most important aspects. She is also able to get around freely on the ground floor and if the weather allows
has direct access from her room to the garden.
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Review from Iris M (Daughter of Resident) published on 17 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Priors House provided my father with every care and assistance he needed. The carers were always polite and caring (even in the most difficult circumstances) The catering and laundry service were also excellent, as was the cleanliness all around the building. I would thoroughly recommend Priors House
to anyone seeking a care home.
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Review from Tamas M (Grandson of Resident) published on 10 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely place, lovely staff and great service. I would definitely recommend it.
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Review from M C (Granddaughter of Resident) published on 10 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I recently attended a cocktail evening. The ambience was wonderful and the catering fantastic. A faultless end to 2016.
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Review from N S (Grandson of Resident) published on 10 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I would like to extend my thanks to colleagues at Priors House. During my nan's stay, the staff have been really supportive and amazing at what they do. They provided my nan with the utmost excellent care, filled with fun activities to stimulate her and really taking care of her on a personal level.
I am truly touched.
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Review from Rosemary P (Daughter of Resident) published on 10 January 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Used Priors House for two weeks respite to enable mum to visit us over Christmas. Very friendly welcome on phone and every time we arrived. Layout good for her to get to know quickly. Activities varied and several suited this very picky lady who hates bingo! Foyer café excellent for "normalising" entertaining
her visitors. Cinema comfortable and gave much better experience than just being in front of TV. All day staff lovely - initial glitch over not showering daily but they were at pains to tell me once this was sorted out.
Considering the short time she was there, they made a lot of effort to get to know her needs. Made huge effort to have her ready for an early pick up in time for church on Christmas Day. All staff greeted her by name at all times. Food excellent, even for this picky eater. It is expensive, but worth it for immaculate facilities.
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Review from John R (Resident) assisted by family/friend published on 5 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is because I have always been well cared for at Priors House that I have returned here four times and now decided to remain her permanently.
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Review from Mike D (Husband of Resident) published on 4 January 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife has been a resident since 5th August 2016 after suffering a stroke in March of this year. Spent 6 weeks in hospital and a few months in another care home. Not only myself but friends and relatives who have visited here have been astonished and pleasantly pleased with the home itself, the friendly
service of the staff and quality of care. A common comment is "Just like a 5-star hotel".
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Review from Jan H (Daughter of Resident) published on 22 November 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A wonderful place for my mother to convalesce after her heart operation. The staff were amazing - so supportive, caring and kind. Nothing was too much trouble. Everybody had time to talk to mum and everything was done to make her feel at home. She loved the art classes and quizzes with the leaders being
very encouraging.
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Current Review Score: 9.8 (9.791)

Overview of Review Score

The Review Score of 9.8 (9.791) out of 10 for Priors House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 37 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.791 for Priors House is calculated as follows: ( (357 Excellents x 5) + (53 Goods x 4) + (5 Satisfactorys x 3) + (3 Poors x 2) + (4 Very Poors x 1) ) ÷ 422 Ratings = 4.791
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Priors House is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 36 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 2 Dec 2023

Overall Outstanding

  • Caring Good
  • Effective Good
  • Responsive Outstanding
  • Safe Good
  • Well-led Outstanding
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (125)

Meet the Team (1)

Francine

Francine Summers

Job Title: Home Manager

I managed care homes before I joined Care UK and was even an area manager, overseeing a number of homes. I’ve also worked as a ‘turnaround manager’ – helping care homes to gain regulatory compliance – so I’ve lots of experience in care homes.


There’s a lot to do when you’re a home manager, but the best bit is having a coffee with the residents and chatting with them. When I can I also join in with activities because it’s wonderful seeing residents enjoying themselves – after all, that’s why we do what we do. I love seeing happy residents living fulfilling lives in our warm and friendly home.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Priors House to verify any information. View our terms and conditions. Priors House has an Enhanced Service - more info.