Priors House

- Family support outstanding.

I was highly recommended Priors House by an elderly friend. My Aunt and Uncle went to stay at Priors for five weeks in February in the residential suite, whilst their property was renovated. My Aunt has Alzheimer's and my Uncle was generally unsteady on his feet and not of the best health. The home is beautiful and with good facilities for the residents (for all requirements).

My Aunt and Uncle believed that they were staying in a hotel and looked forward to the lovely meals prepared and the activities laid on each day. They didn’t want to leave Priors, but when they did they looked so healthy and had put on weight.

I can only describe the care, dignity and support my father and family have received at Care Uk, Priors House. As being outstanding. From his first assessment to his passing in May 2017. The dedication of all the staff especially those on the Telford Suite has been superb. Our family cannot thank them enough.

I visit a friend each week, always am amazed at the care given to residents. The entertainment and activities are good, as is the menu.

Cannot fault this care home. The staff were so caring and understanding and management were great. The home itself was great. I could not believe how good this place was after looking at other places. It was unbelievable. The care my husband had was excellent. I cannot thank them enough for the care my husband had before he passed away.

Excellent all the way.

I reviewed the care home very positively in 2015 when we moved my mother-in-law in, noting that she was well cared for and treated with dignity. Unfortunately, I would no longer recommend the home, for a resident with dementia.

We were told that they’d meet her needs up to and including death, but in Sept. 2016 they asked her to leave as they were no longer able to meet her needs. The issue was not violent/unmanageable behaviour, simply a matter that should have been managed by competent carers (she was uncooperative with bathing—common in those with dementia). We also noted a decline in the overall level of care/home cleanliness etc by that stage. After moving her to another nearby facility, carers were able to manage her without any issues, and the level of care was superior. We would not have left the care home if not forced out, but in hindsight, it was the best for all involved.

The staff are so caring. You always feel they have the time for you, either as a visitor or resident. The Vera Lyn tribute act recently (20th March) was a fantastic example of this with all staff dressed in period clothing. The day was uplifting for all and many residents are still feeling the "buzz " a month later.

Truly amazing and we feel very blessed that our mother/grandmother is in such an outstanding home.

This place is perfect. I love it very much. The staff are so helpful.

Everything is very good.

Completely satisfied. Staff are pleasant.

Everything is first class 100%

Priors House cared for my husband until he died. They operate very professionally but with so much care. It is like a large extended family. Everyone knows you, everyone speaks to you by first name. This network of people from laundry to maintenance to chefs, carers, nurses, administrators all gel like jigsaw pieces. You are treated with dignity as an individual with total compassion and a lot of laughs. It could never replace home but you won't come closer.

Staff are always welcoming, helpful and really care for the residents and their loved ones. The facilities are excellent with lovely touches here and there, such as the coffee machine, lounge and cinema. High standards of cleanliness and excellent food. You choose your carers well.

She is looked after very well by a fantastic team of people who made her life comfortable, safe and happy. She is eating very well, stimulated by good wholesome food, which is probably one of the most important aspects. She is also able to get around freely on the ground floor and if the weather allows has direct access from her room to the garden.

Priors House provided my father with every care and assistance he needed. The carers were always polite and caring (even in the most difficult circumstances) The catering and laundry service were also excellent, as was the cleanliness all around the building. I would thoroughly recommend Priors House to anyone seeking a care home.

Lovely place, lovely staff and great service. I would definitely recommend it.

Considering the short time she was there, they made a lot of effort to get to know her needs. Made huge effort to have her ready for an early pick up in time for church on Christmas Day. All staff greeted her by name at all times. Food excellent, even for this picky eater. It is expensive, but worth it for immaculate facilities.

I would like to extend my thanks to colleagues at Priors House. During my nan's stay, the staff have been really supportive and amazing at what they do. They provided my nan with the utmost excellent care, filled with fun activities to stimulate her and really taking care of her on a personal level. I am truly touched.

I recently attended a cocktail evening. The ambience was wonderful and the catering fantastic. A faultless end to 2016.