
My family and I cannot thank you all enough for the exceptional care you have given my uncleKerry B(Niece of Resident/Service User)



My family and I cannot thank you all enough for the exceptional care you have given my uncleKerry B(Niece of Resident/Service User)



Amherst House is a beautiful, purpose-built care home set in the heart of Surrey. The dedicated team provides 24-hour nursing, dementia and residential care in luxurious surroundings.
The spacious, modern home is organised into four suites, each with its own dining room and lounge. The bedrooms in the Surrey home are designed to the highest of standards and each feature en-suite bathrooms. The home's exceptional facilities include a cinema, hair and...
Care Provided by Amherst House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Acquired Brain Injury (ABI)
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Lift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
needs assessment which is required to fully understand the level of care and support required by each
individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
Contribution (FNC) if you are eligible.
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.
The price(s) shown are provided by the care home. Contact Amherst House for full pricing details and T&Cs.
Contact Amherst House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Care UK
- Private Owned
Person in charge
- Cristina Cristea(General Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2014
- Number of floors: 1
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Visiting
- Visiting can take place at any time that is mutually convenient to the Residents and their friends and relatives. If visitors would like to see the Home Manager, they are kindly requested to call in advance so that a meeting can be arranged at a mutually convenient time.
Parking
- Ample parking in the on-site care park.
Amherst House Reviews (134)
Amherst House has a Review Score of 9.8 (9.815) out of 10, based on 32 reviews in the last 2 years.
Over all time Amherst House has 134 reviews.
Amherst house is a beautiful friendly well organised warming home staff are absolutely lovely. We had tea & cake in the cafe lounge area staff and cares are so lovely. Felt so welcome by everyone I would recomend this home to anyone looking for relatives to become residents they are also very keen to help with any questions. 5*****
It's nice that there's always someone on hand to help and people in general so you can't get lonely.
At Amherst House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
My experience with this care home has been truly outstanding. The staff are kind, professional and genuinely caring, always treating residents with dignity, patience and respect. It is clear that they go above and beyond to create a safe, warm and welcoming environment. Thank you.
At Amherst House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
I'm sorry but I can't fault this place and the staff.
At Amherst House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
My Mother has been in Amherst for 3 weeks now and her overall health and wellbeing has improved immensely. The food, the daily activities, and most of all the level of care provided by every single member of staff is outstanding. I cannot thank them enough and I cannot recommend them highly enough!
Hi Glenn thank you so very much for taking the time to leave us such lovely feedback about your experience.
At Amherst House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
My sister has been here 3 1/2 years. Her care has always been excellent. As she gets a little bit worse her care improves. Recommend on all accounts.
Hi Janet thank you very much for taking the time to leave us feedback about your experience.
At Amherst House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
It's a friendly home, everyone knows and supports everyone here.
Thank you very much for taking the time to leave us feedback about your experience.
At Amherst House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
We visit every two weeks. The staff make her very comfortable and are friendly to everyone who comes to the home.
Hi Peter thank you very much for taking the time to leave us feedback about your experience.
At Amherst House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
My experience of Amherst House since mum has been a resident is a very positive one. She is very well looked after and all her needs are catered for. This has allowed myself and my wife to enjoy more free time to enjoy our retirement. Mum seems happy where she is and that is very important for us as a family.
Hi and thank you very much for taking the time to leave us feedback about your experience.
At Amherst House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
My friend is very well cared for at Amherst. She has a safe, warm and friendly place to stay, with a lovely room, friendly staff and excellent food.
Hi and thank you very much for taking the time to leave us feedback about your experience.
At Amherst House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Also, the care home is exceptionally clean and bright, which helps improve the patients' physiological well being.
Thank you very much for taking the time to leave us such lovely feedback about your experience.
I find all the staff extremely pleasant and helpful. Nothing is too much for them. They treat all the residents with the care and compassion they deserve. Every member of staff I have met all are more than happy to speak to myself and the residents with clarity. They go out of their way to make sure everyone is comfortable and informed with any changes to any medication or ongoing treatment. I couldn't have wished for any place better for my aunt.
Hi Barry, thank you very much for taking the time to leave us such a lovely review.
Myself and the family have found Amherst House to have a very welcoming feel about it. The staff we have dealt with have all been friendly and approachable, answering any questions or issues that may arise with regards to my father in law.
Hi Lydia thank you very much for taking the time to leave us feedback about your experience.
At Amherst House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
A well run retirement home
Thank you very much for taking the time to leave us feedback about your experience.
At Amherst House Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
The residents just love it here. Wonderful social. A fabulous place to visit. I always leave with a big smile on my face, knowing my precious dad is well cared for.
Thank you very much for such a lovely review and for taking the time to leave us feedback about your experience.
We are very pleased to hear that your experience with us has been a positive one.
Our families would like to express our sincere thanks for the care, kindness and professionalism shown to our uncle, especially in his final days. The end-of-life care he received was compassionate and respectful. On the night he passed away, staff were attentive and gently kept us informed as he became close to the end. They arranged music he would have enjoyed, which brought comfort and peace in his final moments. These thoughtful actions meant a great deal to us. The carers showed genuine kindness, bringing food so we could stay with him and ensuring family members felt welcome and supported. Reception staff were always warm and reassuring, and nursing staff were empathetic, honest and professional throughout. We also appreciated the welcoming tea and coffee communal area and the cakes, which offered comfort during long and emotional visits. As a family, we felt listened to and included, and our uncle was treated with dignity and compassion right until the end of his life.
Thank you so much for taking the time to leave us such a wonderful and heart warming review. At Amherst House Care Home we set a high standard for ourselves, so we are so very happy to hear that your experience with us has been such a positive one. A very lovely gentleman who will be greatly missed by all of us here.
From the moment my daughter found this home for my brother, I was so thrilled at the service and friendship shown to us. The lady in charge came to the hospital and spoke to my brother and myself, and did the paper work at his bedside urgently, as Xmas was upon us, and I was going to my youngest daughter for 4 days over Xmas to have a break, as I have been doing everything for him for 3 years, since his wife passed away, and he has no children. He has said he likes it here and only moved in today.
Thank you so much for taking the time to leave us such wonderful feedback about your experience at such an emotional time.
This will be passed to the team
Your level of kindness and thoughtfulness for not only my Uncle, but us all as a family, has been so appreciated, you are all incredible.
Thank you so very much xxx
Hi Kerry Thank you so much for your lovely words. It means a lot to us and your feedback will be passed to our wonderful team members.
Been absolutely outstanding from start, gone above and beyond, exceptional service. Amherst House is a stunning house, rooms, staff, food (homemade) I want to move in myself! Its been such a relief to know that my uncle is been well looked after and cared for. Can't thank the staff enough for all they have done so far, first class! Couldnt ask for better.
Hi Tara I'm so pleased to hear such wonderful feedback. Thank you so much for taking the time out to leave this review.
Everyone on the team, from care staff, support workers, chef and management have worked to resolve any issues or concerns raised, and Dad is now settled, happier and starting to enjoy this new phase of life.
Thank you very much for taking the time to leave us such lovely feedback. we are so pleased that dad is happy and settled here.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 07 June 2023Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (44) & Events (0)
- 29 May 2026
Care UK’s commitment to supporting residents has been nationally recognised, as the organisation took home the large care provider of the year accolade at the 2026 Care Home Awards. At...
- 29 May 2026
Residents in Care UK homes love getting out and about in nature where they can and, for one Dorset-based home, they’re celebrating World Bee Day with a buzz! Wimborne-based home,...
- 29 May 2026
Colleagues across Care UK are celebrating after being shortlisted in eleven categories at the Stars of Social Care Awards, the most the company has ever been shortlisted in at the...
There are no upcoming events for Amherst House.
Accreditations
There are no accreditations posted yet for Amherst House.
Meet the Team (1)

I am a registered general nurse with experience in acute cardiac care and learning disabilities. I joined the home in October 2016. I am a diabetes and fall prevention champion. I have proven clinical skills and advanced knowledge which led to me being promoted. I pride myself on being resident-focused and ensuring that all individuals we support are empowered to make choices and participate fully in the running of their homes. I enjoy spending time bonding with residents and their families, ensuring their safety, wellbeing, and happiness are met. I was very proud to be awarded the Champion of Quality Care award in 2019.
Frequently Asked Questions about Amherst House
What types of Care is Amherst House registered for?
Older Person Care, Dementia, Physical Disability are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Amherst House have?
There are 60 Single Rooms.
What are the Facilities & Services at Amherst House?
Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Amherst House to the centre of Horley?
0.5 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Amherst House to verify any information. View our terms and conditions. Amherst House has an Enhanced Service -more info.