Gracewell of Edgbaston, Birmingham, West Midlands
Gracewell of Edgbaston, Birmingham, West Midlands
Gracewell of Edgbaston, Birmingham, West Midlands

Gracewell of Edgbaston opened on 7 April 2015 and provides dedicated residential, nursing and dementia care of the highest standard for their residents. The home offers luxury interior designed accommodation, with all bedrooms en-suite and much larger than industry standard. Set on the corner of Speedwell Road and Pershore Road, it overlooks Calthorpe Park, with many rooms having fabulous views across this park, including the sitting rooms. Upstairs rooms also have access to balconies and the stunning roof terrace.

Ground floor rooms have direct access to their own patio areas and there are pleasant sensory gardens on the ground floor for residents to enjoy. The home is arranged into smaller households to provide a home from home for residents, with their own stylish dining and sitting rooms on each floor. Superb in-home services include a hair and beauty salon and bright cafe with Wi-Fi, for residents and guests to enjoy. The home is in a pleasant suburb between Edgbaston Cricket Ground and Edgbaston Priory Club.

Visitors are always welcome to see the home and to arrange a viewing, please call.

Group: Gracewell Healthcare Ltd

Person in charge: Mike Dearn (Home Manager)

Local Authority / Social Services: Birmingham City Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 70 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Sensory Impairment • Younger Adults

Specialist Care Categories: Alzheimer's • Parkinson's Disease

Admission Information: Ages 65+.

Single Rooms: 70

Rooms with ensuite WC: 70

Facilities & Services: Palliative Care • Respite Care • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

By Car: Oakwood House is situated on the corner of Speedwell Road where it joins Pershore Road (A441).

By Rail: The closest railway stations are Bimingham New Street and Five Ways

Please call if you would like help with directions.

Visiting:

Visitors always welcome to come to the home but if they wish to see the Home Manager at a specific time, it is best to always call and arrange a meeting, especially if this is requested for an evening visit.

Parking:

There is a private car park for residents and visitors. Access is through the gates to the main entrance which is in Speedwell Road

Latest Care Quality Commission* Report on Gracewell of Edgbaston: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

9.4 Gracewell of Edgbaston has a Review Score of 9.4 (9.415)

The Review Score of 9.4 (maximum of 10) for Gracewell of Edgbaston is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 22 Reviews over all time. This Average Rating is also the rating value for Gracewell of Edgbaston in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 12 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.558 for Gracewell of Edgbaston is calculated as follows: ( (174 Excellents x 5) + (62 Goods x 4) + (20 Satisfactorys x 3) + (3 Poors x 2) + (1 Very Poors x 1) ) ÷ 260 Ratings = 4.558

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.857 Points relating to the number of positive Reviews for Gracewell of Edgbaston is based on 12 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14 positive Reviews (70 registered maximum number of service users ÷ 5). 12 Reviews ÷ 14 Target = 0.857

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    16
  • Good
    4
  • Satisfactory
    2
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Gracewell of Edgbaston?

  • Extremely LIKELY
    16
  • Likely
    4
  • Don't know
    0
  • Neither Unlikely or Likely
    2
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Gracewell of Edgbaston

  • Daughter of Resident/Service User
    10
  • Resident / Service User
    3
  • Daughter-in-law of Resident/Service User
    2
  • Son of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • more

My sister-in-law has been at Gracewell for 2 years with Vascular Dementia and for the last two months my brother (her husband), following a complete collapse due to chemotherapy, has been admitted.

I have been extremely challenged by the patience, love and wonderful care the staff have shown to them - nothing has been too much trouble. I would like to thank them all for the way in which they go 'beyond the realms of duty', in order to provide fantastic tender love and care.

How likely would you be to recommend Gracewell of Edgbaston? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Marketing, Digital Marketing Executive at Gracewell of Edgbaston responded to this review on 29 Nov 2017:

Thank you for taking the time to share your experience of Gracewell of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Edgbaston Team

A lovely place, and very helpful in finding dad a respite place at short notice.
All of the staff are extremely professional, but more importantly, ultra nice.
They consistently demonstrate that they care, and treat the residents like family.

How likely would you be to recommend Gracewell of Edgbaston? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Lewis Sluman, Digital Marketing Executive at Gracewell of Edgbaston responded to this review on 18 Sep 2017:

Thank you for taking the time to share your experience of Gracewell of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Edgbaston Team

The home was not suitable for my mother-in-law as it was too modern for her, as it was clinical and like a hotel. It was not cosy enough for her.

How likely would you be to recommend Gracewell of Edgbaston? Neither Unlikely or Likely

Average Rating: 

 3.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Poor

Food & Drink: Satisfactory

Staff: Satisfactory

Activities: Don't Know

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

The care the residents receive is outstanding.
Residents are encouraged to do things for themselves but staff are always there to reassure and take over when needed.
Residents are always happy and sad when it's time to leave.
The staff go beyond their working role and will take time out to make sure anyone who has to go back to hospital gets visited by a familiar face.
Visiting on a regular basis has been an enjoyable experience.

How likely would you be to recommend Gracewell of Edgbaston? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Gracewell of Edgbaston responded to this review on 31 Mar 2017:

Thank you for taking the time to share your experience of Gracewell of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Edgbaston Team

My mother has been in five placements in the last two years and this is the best of the five.
The staff treat her well and she feels completely comfortable.
Her medical needs are being met and adjusted and she hopes this will lead to good control of her erratic diabetes.
Her mobility is greatly improved and as a family, we are happy that she is happy.

How likely would you be to recommend Gracewell of Edgbaston? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Gracewell of Edgbaston responded to this review on 29 Mar 2017:

Thank you for taking the time to share your experience of Gracewell of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Edgbaston Team

Fantastic service, friendly and professional. Show my father respect and make him as comfortable as possible. The girls both work on 2nd floor, they are a real credit to the home and the industry.

How likely would you be to recommend Gracewell of Edgbaston? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Gracewell of Edgbaston responded to this review on 21 Mar 2017:

Thank you for taking the time to share your experience of Gracewell of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Edgbaston Team

Excellent care staff. Beautiful accommodation. Attentive care staff and manager. Lots of daily activity and entertainment for residents.

How likely would you be to recommend Gracewell of Edgbaston? Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Gracewell of Edgbaston responded to this review on 21 Mar 2017:

Thank you for taking the time to share your experience of Gracewell of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Edgbaston Team

There was a lovely sing-a-long with plenty of memory prompts and interaction. We sang songs from the shows and films and had a lovely range of instruments to add to the fun. It was gently paced, birthdays were remembered and anniversaries remembered with the Anniversary Waltz. There was even a little bit of dancing and actions to songs. Staff were present to assist and encourage movement through clapping or playing percussion. Everyone's name was included in a lovely welcome song. A really lovely time.

How likely would you be to recommend Gracewell of Edgbaston? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

UK Marketing, Marketing Assistant at Gracewell of Edgbaston responded to this review on 15 Mar 2017:

Thank you for taking the time to share your experience of Gracewell of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Edgbaston Team

Arriving at Gracewell after extensive surgery to my leg the staff handled my specific needs most professionally. The quality of care and the happy relaxed and homely atmosphere certainly aided my recovery - group from none weight bearing to walking normally again.

A big thank you to everyone. A senior carer said "your room is your home". How true this was, which made feel me very welcome. Just the reassurance I needed.

How likely would you be to recommend Gracewell of Edgbaston? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Gracewell of Edgbaston responded to this review on 15 Mar 2017:

Thank you for taking the time to share your experience of Gracewell of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Edgbaston Team

We had a warm welcome from everyone at Gracewell. Everything is so lovely, cleanliness, food and care all excellent. Very satisfied.
Thank you, my mum has flourished.

How likely would you be to recommend Gracewell of Edgbaston? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Gracewell of Edgbaston responded to this review on 01 Mar 2017:

Thank you for taking the time to share your experience of Gracewell of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Edgbaston Team

The care and attention my nan has received whilst staying at Gracewell Edgbaston has been exceptional. The difference in my nan's mood and enthusiasm for life has been noticeably improved and she is the best she has been in 3years.
This would not have been possible, had the staff here not shown compassion, care and welcomed her into Gracewell.
It has put our minds at rest that residential care is the right place for nan.

How likely would you be to recommend Gracewell of Edgbaston? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Gracewell of Edgbaston responded to this review on 02 Mar 2017:

Thank you for taking the time to share your experience of Gracewell of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Edgbaston Team.

I moved to Gracewell for care and company as I have macular degeneration and can no longer see very well. My husband who is receiving care has Alzheimer's and was already living here, so now we are together again, and we celebrate our 61st wedding anniversary this month. I love my room. It feels like home and I am very happy to be here.

How likely would you be to recommend Gracewell of Edgbaston? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Gracewell of Edgbaston responded to this review on 27 Feb 2017:

Thank you for taking the time to share your experience of Gracewell of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Edgbaston Team

To present:

The home is very good and caring for my mother who is very happy here. She gets all the attention she needs and is totally supported.

I am happy about the food she has and the staff are very supportive. Thank you for making my mum happy.

How likely would you be to recommend Gracewell of Edgbaston? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Satisfactory

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

UK Marketing, Marketing Assistant at Gracewell of Edgbaston responded to this review on 27 Feb 2017:

Thank you for taking the time to share your experience of Gracewell of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Edgbaston Team

Better than a Five Star hotel.

How likely would you be to recommend Gracewell of Edgbaston? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

UK Marketing, Marketing Assistant at Gracewell of Edgbaston responded to this review on 12 Feb 2017:

Thank you for taking the time to share your experience of Gracewell of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Edgbaston Team

The home has taken good care of both my mum and dad it is always clean, and the residents overall well presented.
The staff has so much patience I applaud them. I wish the residents had more fun in their lives but I understand how difficult this is.

How likely would you be to recommend Gracewell of Edgbaston? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Satisfactory

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

UK Marketing, Marketing Assistant at Gracewell of Edgbaston responded to this review on 24 Jan 2017:

Thank you for taking the time to share your experience of Gracewell of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Edgbaston Team

Mum stayed at Gracewell of Edgbaston for respite care following a nasty fall resulting in a broken foot. From arriving at Gracewell she has been treated with the utmost care, in fact, several members of staff wanted to take her home with them!! I would not hesitate to use this facility in the future if needed. Thank you to all at Gracewell of Edgbaston.

How likely would you be to recommend Gracewell of Edgbaston? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

UK Marketing, Marketing Assistant at Gracewell of Edgbaston responded to this review on 24 Jan 2017:

Thank you for taking the time to review Gracewell of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your mother stay with us and looking forward to welcoming them back in the future if it's required.
The Gracewell of Edgbaston Team

An up to date nursing home (modern) very clean, beautifully laid out inside and out. Very caring staff from all departments. Friendly, attention to detail, wonderfully prepared food you never went without. Bedrooms and bathrooms cleaned out every day very high standards run by very professionally and trained people. A joy to visit.

How likely would you be to recommend Gracewell of Edgbaston? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Gracewell not only looked after the service user but the family was equally important and made us all so welcome. The home is immaculate and the care given was excellent. From the front of house staff right through to the management, excellent, each and every one. My Mother in Law was in for respite but did not want to leave. She enjoyed it so much. Thank you to each and every one of you and visiting acts for everything.

How likely would you be to recommend Gracewell of Edgbaston? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

. Overall a lovely establishment/environment.
. Too many agency staff.
. A lot of change in management.
. Some very good individual staff - although they work too many hours on each shift.
. A lot of movement of staff around the unit/home.
. Food and choices - excellent/visitors made welcome.
. More activities and group sessions needed.
. Residents appear to be in their rooms, the lounge is underused.

Thank you from my Mum.

How likely would you be to recommend Gracewell of Edgbaston? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

My father was discharged from the hospital to Gracewell to recover from a broken hip and shoulder. We had no choice of the facility because it was arranged by the hospital but we were very pleased with Gracewell. The facilities were nice and the staff were extremely kind and helpful. They always tried to accommodate all our requests. Dad was comfortable and well cared for. Although the prognosis was not good on his arrival he recovered sufficiently to go home after eight weeks. He was accommodated in the dementia care ward. Everyone seemed happy there and the staff seemed well trained. Their patience was endless. I would consider Gracewell as a permanent home for my parents as and when they need a transition from care at home.

How likely would you be to recommend Gracewell of Edgbaston? Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Overall, I feel that the home is operating efficiently and my mom is being cared for professionally. However, I feel that I'm not being kept informed/updated by doctors, nursing staff on my moms health. It appears that she is hardly eating any food and now has a nasty infection both have been going on for a few weeks and I have only just been informed/updated.

How likely would you be to recommend Gracewell of Edgbaston? Likely

Average Rating: 

 4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Satisfactory

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Satisfactory

The home is fine for those residents who have capacity and have the ability to state their needs and ask for support, food, drinks etc BUT not those who are not able to communicate or have the capacity to express themselves. His facility is more of a hotel rather than a care home and would not recommend for those with a complex nursing needs. The regular carers are wonderful and built a fantastic rapport with my mother but there is also a high degree of agency staff, who clearly do not have a clue about basic needs. The home relies on the goodwill of these few carers who have been there since the home opened last year - without them Gracewell would be at serious risk of putting service users at risk. Since May 2015, there have been 5 different managers in place. We have given much feedback regarding my mother's care needs to management and this was never addressed. An agency nurse failed to identify a pressure ulcer and 4 days later the hospital identified this as a Grade 4 pressure sore.

How likely would you be to recommend Gracewell of Edgbaston? Neither Unlikely or Likely

Average Rating: 

 3.4 out of 5

Overall Standard: Satisfactory

Facilities: Excellent

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Satisfactory

Food & Drink: Good

Staff: Satisfactory

Activities: Satisfactory

Management: Very Poor

Safety / Security: Good

Rooms: Excellent

Value for Money: Poor

Submit a Review for Gracewell of Edgbaston

    • We welcome residents/service users and their family/friends to submit reviews to carehome.co.uk

    • This is not a formal complaint procedure or to be used for allegations of negligence, abuse or criminal activity. If you wish to make a complaint or have a serious allegation of negligence, please refer to the procedures on our complaints page.

Your Personal Details

Your personal details below may be used by us or passed on to the organisation you are reviewing in order to contact you for the purpose of verifying/responding to your review. They will not be passed on to any other third parties and will not be published on our website. Please enter your own personal email address (the email of the care provider will not be accepted). Reviews cannot be submitted anonymously.

Your Review & Rating

This information will be published on the website.


(Please edit if you wish, but it is now our policy not to publish the surname of the reviewer)

(Please note we only accept reviews from the connections displayed in the drop down. We do NOT accept reviews from staff or people with a professional connection with the care home/service)

Extremely UNLIKELY

Unlikely

Neither Unlikely or Likely

Likely

Extremely LIKELY

Don't know

Please avoid using names and enter a minimum of 100 and maximum of 1,000 characters - Currently 0 characters.
Reviews must comply with our Review Policy Content Standards (eg are relevant, informative, civil and do not contain allegations of abuse, negligence or criminal activity).

Please complete each of the following options

I certify this is my genuine opinion and in submitting it I agree to the terms and conditions on carehome.co.uk/terms.
Please note we have zero tolerance for fraudulent reviews, for more info please refer to the Fraudulent Reviews section in our Review Policy

Awards / Recognitions

April 2017

February 2016

Job Vacancies

Staff Profiles

Zoe

Zoe Steventon

Job Title: Home Manager

Description:

Hello My name is Zoe and I am the Home Manager at Gracewell Edgbaston. I have been a Registered Nurse for 16 years and had 10 years care home experience too. I am very open and honest and welcome any feedback you would like to share. I enjoy spending time with my family, I have one daughter and my favourite place in the world is Cornwall. Fell free to ask me any questions or queries when you visit our home, my door is always open.

Samantha

Samantha Elwell

Job Title: Deputy Manager

Description:

Hi, I'm Sam, inclusive of training I have worked in care and within Nursing from 2009. During Training I had the opportunity to work on critical care and the military ward at Queen Elizabeth hospital where I gained specialist skills in cleaning and dressing wounds and amputations caused during war time conflict. During an elective, I chose to work in Malta at the Mater Dei Hospital where I worked on A&E utilising a Lucas machine for resus and integrated into their system to take emergency calls. I gained experience in oxygen therapy under pressure to promote wound healing in decompression chamber also used for divers.

Prior to becoming Deputy manager I was working as a clinical lead here at Gracewell from October 2016. I am so very passionate about my job and give my 110% for all residents and their families. I am very approachable, so if you would like to have a friendly chat about any concerns you have please feel free to come and have a chat.

Jazz

Jazz Virk

Job Title: Home Admissions Advisor

Description:

Hi, I'm Jazz and I am the first point of contact for families looking for a care home for a loved one. Having joined Edgbaston in May 2017 as an established home, it is great to be part of a team who care and want to make our residents lives fulfilling. The team and residents are so warm and welcoming. I am so proud to be part of this team.

Natasha

Natasha Phillips

Job Title: Activities Co-ordinator

Description:

Hi I'm Tasha, I previously worked as an activity co-ordinator in another care home and before that, I worked with disabled adults to give them the best quality of life. My passion is working with the elderly. It is so rewarding to see residents getting involved in activities they didn't even know they would enjoy and It makes me happy to see them happy. The aim of my job is to entertain and keep residents mind, body and soul stimulated! I consider myself to be very bubbly and affectionate, if you have any ideas, please feel free to share them with me.

Lisa

Lisa Joseph

Job Title: Home Administrator

Description:

My role at Gracewell consists of recruitment, payroll and staffing. I previously worked in Administration with children for 6 years and moved on to work for a care home for 4 years and have been with Gracewell since February 2017. I very much enjoy my role at Gracewell and I am keen to get the right staff for our home to give our residents the best quality of life.

Carlc

Carlc Cooper

Job Title: Head Chef

Description:

I started out working in care just over 10 years ago as a Kitchen Assistant, I worked my way up to becoming Head Chef within my first 3 years of working there and I worked there for 10 years. It was not just my job I was going to every day, it was like going home to my 2nd family. The experience and opportunities that were given to me have helped me achieve the role I have today. I have only been working for Gracewell for a month and I already have made it feel like a new home with a new family. I live in West Bromwich with my family and, in my spare time, my youngest daughter and I bake for the elderly people who live on our estate, a place that we have known for over 20 years.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Gracewell of Edgbaston