Edgbaston Manor

Speedwell Road, Edgbaston, Birmingham B5 7PR
Review Us
9.9 149 Reviews
  • Edgbaston Manor, Birmingham
Edgbaston Manor provides dedicated residential, nursing and dementia care of the highest standard on a permanent and respite basis.

The home offers luxury interiors and facilities including a cinema room, hair salon and a beautiful rooftop terrace. Outside residents can enjoy the landscaped, sensory gardens.

Set in a quiet suburb of Birmingham, the home overlooks Calthorpe Park. Many of the large, en-suite bedrooms have park views. Upstairs rooms have balconies while ground floor rooms have direct, private patio access.

The home is arranged into smaller suites, each with their own stylish dining and sitting rooms, to provide a home-from-home for residents. The team arrange a varied activity programme and outings to local areas of interest.

Edgbaston Manor is a ‘Veteran Friendly Framework’ accredited care home, recognising the best practice and highest standards of care for the Armed Forces community.
Show Edgbaston Manor on the Map

Care Provided by Edgbaston Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1385
  • Self-Funded Residential Dementia Care: from £1480
  • Self-Funded Nursing Care: from £1650
  • Self-Funded Nursing Dementia Care: from £1745
  • RESPITE Self-Funded Residential Care: from £1662
  • RESPITE Self-Funded Residential Dementia Care: from £1776
  • RESPITE Self-Funded Nursing Care: from £1980
  • RESPITE Self-Funded Nursing Dementia Care: from £2094

Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
needs assessment which is required to fully understand the level of care and support required by each
individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Edgbaston Manor to find out the exact price for your requirements.

Contact Edgbaston Manor to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Edgbaston Manor to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Zoe Steventon (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (70)
  • Single Rooms with Ensuite Wet Room (70)

Visiting

  • Visitors always welcome to come to the home but if they wish to see the Home Manager at a specific time, it is best to always call and arrange a meeting, especially if this is requested for an evening visit.

Parking

  • Private car park for residents and visitors. Access is through the gates to the main entrance which is in Speedwell Road

Edgbaston Manor Reviews (149)

9.9

Edgbaston Manor has a Review Score of 9.9 (9.869) out of 10, based on 42 reviews in the last 2 years.
Over all time Edgbaston Manor has 149 reviews.

Overall Experience
  • 118
  • 24
  • 5
  • 0
  • 2
Date Published
  • 149
  • 13
  • 21
  • 42
  • 107
Reviewer Connection to Edgbaston Manor
  • 43
  • 25
  • 21
  • 12
  • 6
  • 6
  • 4
  • 4
  • 4
  • 4
  • 4
  • 3
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 149, showing 101-120
Review from Dave W (Brother-in-law of Resident) published on 12 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Sister-in-Law was taken into the care home for end of life care. When we visited we were struck with two things in particular. How modern, clean and attractive the facilities were but more importantly how much the staff were loving and caring, not only to the resident but to the close family as well.
We can't thank them enough for the love and care they gave my Sister-in-Law and how they made the very difficult situation that much easier for everyone involved. I would not hesitate to recommend this facility for anyone who needs their services. They will be extremely well looked after.
Reply from Zoe Steventon, General Manager at Edgbaston ManorFirstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Edgbaston – particularly at such a difficult time. The team here are so grateful that your sister-in-law had such a positive experience of the home and this extended to family members and friends.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from H R (Friend of Resident) published on 1 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing service and care from all. Brilliant.
Reply from Zoe Steventon, General Manager at Edgbaston ManorHere at Gracewell of Edgbaston, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, and these will be shared with the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K M (Friend of Resident) published on 1 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was really impressed on my first visit to see my friend here. There is a welcoming, warm atmosphere, and the staff are friendly and professional. Excellent support to residents and spacious, spotlessly clean facilities. An impressive menu with choices - my friend is gluten-free, and the kitchen staff
have made a lovely alternative. Very helpful reception and info re: Coronavirus.
Reply from Zoe Steventon, General Manager at Edgbaston ManorOur dining team will be thrilled with your lovely comments.
Here at Gracewell of Edgbaston, we cater to each resident based on preferences and dietary requirements.
Hearing this positive feedback is greatly appreciated by everyone in the home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from C P (Daughter of Resident) published on 1 April 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
"There is no place like home".
My mother has spent a series of months with long stays in the hospital. Last week, Mum took to her hospital bed, stopped eating, drinking and speaking. This continued for several days, and we feared the worst.
Mum was subsequently transferred back to Gracewell, there
was a distinct transformation - she was talking, eating and more importantly, smiling - she was glad to "be home".
The team at Graewells are all about "living well". The care and support they provide is exemplary.
Reply from Zoe Steventon, General Manager at Edgbaston ManorWe are thrilled with your positive experience and are so glad your mother has settled in so well to Gracewell of Edgbaston. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team; thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from G L (Friend of Resident) published on 25 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot think of a more lovely place for my friend to be in; while she needs 24-hour care. The environment, surroundings are beautiful - everything is of very high quality and standards.
Gracewell is certainly a gem in the environment surrounding - a kind of oasis.
I am so grateful that she can
be here at this time in her life.
Reply from Zoe Steventon, General Manager at Edgbaston ManorHere at Gracewell of Edgbaston we endeavor to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, and, these will be shared with the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Anwar B (Son of Resident) published on 27 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So far the care has been very good and my father is very happy. All the carers have been very friendly and caring.
Reply from Zoe Steventon, General Manager at Edgbaston ManorWe are thrilled with your positive experience and are so glad your father has settled in so well to Gracewell of Edgbaston. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Janet M (Wife of Resident) published on 27 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think the clue is in the title - care home.
I found every member of staff from top to bottom to be caring and helpful. They are a real team.
My husband has been totally safe and well cared for, and his general health has improved.
Reply from Zoe Steventon, General Manager at Edgbaston ManorAt Gracewell of Edgbaston our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team we strive to achieve a sociable and comfortable community our residents can call home. We are so happy to see the improvements made by your husband.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J W (Daughter of Resident) published on 17 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came in for four weeks of respite care, it was a difficult decision for us as a family, but all the staff from reception to carers have made this much easier. The love and care they have shown my mother has been exceptional.
I would not hesitate to bring her back here for care in the future.
Reply from Zoe Steventon, General Manager at Edgbaston ManorThank you for taking the time to review Gracewell of Edgbaston. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your mother stay with us and looking forward to welcoming them back in the future if their requirements change.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Janet A (Friend of Resident) published on 30 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Gracewell of Edgbaston provided a perfect home from home for my friend during her last few weeks. Everyone was kind, professional and sympathetic to all our needs. I cannot speak highly enough of our experience.
Reply from Zoe Steventon, General Manager at Edgbaston ManorThe team here at Gracewell of Edgbaston would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each individual in our home, and we are glad to have made a difference to your friend’s life.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Judith B (Friend of Resident) published on 30 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was so impressed with the professional standard of nursing care that my friend received at Gracewelll of Edgbaston. Just as impressive was the kindness and consideration shown by all the staff not only to the patient but, also to the friends who were supporting her. We felt the staff really cared
about my friend even though they had only known her for a short time, and we also felt they cared about us.
Reply from Zoe Steventon, General Manager at Edgbaston ManorHere at Gracewell of Edgbaston, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, and these will be shared with the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Tania R (Sister of Resident) published on 6 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely friendly and caring environment. More like a home than a facility.
Would recommend to anyone in the same situation.
Reply from Zoe Steventon, General Manager at Edgbaston ManorThank you for taking the time to share your experience of Gracewell of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from M C (Friend of Resident) published on 29 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Gracewell of Edgbaston is welcoming as soon as one enters. There is a good atmosphere among staff and residents with mutual respect. Rooms are pleasant and homely. I have observed the staff caring for residents and felt that they are kind and considerate. There is a feeling that residents are safe here.
I enjoy visiting my friend here.
Reply from Zoe Steventon, General Manager at Edgbaston ManorThank you for taking the time to share your experience of Gracewell of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Debra F (Daughter of Resident) published on 28 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been made extremely welcome at this home and we cannot thank the staff and the other guests enough. She loves it here.
Reply from Marketing, Marketing at Edgbaston ManorThank you for taking the time to share your experience of Gracewell of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Edgbaston Team
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Yasmin M (Daughter of Resident) published on 20 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It has been a pleasure seeing Mum smile and happy knowing she was in excellent hands. We, her daughters, can't say enough positive words to describe our and Mum's experience in this care home. Special thanks to the staff on reception. These 4 amazing women made our Mum's stay a comfortable and enjoyable
time, so much so that Mum doesn't want to go home. Huge thanks to Gracewell! Words can't describe our and Mum's excellent time there....and the delicious hot chocolate we all loved drinking, especially our Mum.
Reply from Marketing, Marketing at Edgbaston ManorThank you for taking the time to review Gracewell of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your mother stay with us and looking forward to welcoming them back in the future if her requirements change.
The Gracewell of Edgbaston Team
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Deborah M (Daughter of Resident) published on 22 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and support the nursing team at Gracewell gave my mom was excellent.


Mom moved to Gracewell from an (eab) bed on 21/12/18. From the moment she arrived was a completely different person. The last days of her life in Gracewell's care were some of her best for many months and for that we are

grateful. The team at Gracewell are all amazing.


The facilities are outstanding and the resident's needs are catered for at every level. My mom needed nursing care and without exception everyone involved in mom's care was excellent. For me, Gracewell set the standards that all organisations should aspire to when looking after vulnerable residents.


I wish mom could have spent longer here but she passed away suddenly. Gracewell gave her her spark back. We are all taking huge comfort knowing that in her last days she got her dignity back and her smile back and that was down to amazing facilities at Gracewell but also their amazing team.

Reply from Marketing, Marketing at Edgbaston ManorFirstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Edgbaston – particularly at such a difficult time.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Edgbaston Team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jodie R (Granddaughter of Resident) published on 20 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a previous break down from another provider, we were apprehensive to put our faith in another home. Feeling disheartened at the thought that we somehow had to settle with the standard that so many homes had that we viewed. Then we found Gracewell! This home is in a league of its own. Everything
you ever dream of for your loved one is right here.
Facilities have to be seen to be believed. Level of cleanliness is phenomenal. The food is cooked to an amazingly high standard by on-site chefs. The range of activities is amazing! And most importantly the standard of care is 5 star!
What really stands out to me is the genuine love that the staff have for each of the residents. There is a continuous feeling of calm and happiness around the home. High staff morale is evident throughout. The whole management team make it their priority to make sure things are just right, for both the residents and families. Gracewell has certainly restored our faith and for that, we are forever grateful.
Reply from Marketing, Marketing at Edgbaston ManorThank you for taking the time to share your experience of Gracewell of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Edgbaston Team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Llewellyn M (Mother of Resident) published on 22 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From my first impression of this care home, it offered what you would expect from what their system highlighted. Incorporating many excellent principles that will endeavour the family aspiration. Their duty to care is in evidence. From my observation, the management was always available to meet the
resident's wellbeing. The communication was outstanding with all of the added pressure of the enhanced running of this care home. We do appreciate, as a family, the harmonious love that is exhibited by all concerned in it's running is most pleasing.
Reply from Marketing, Marketing at Edgbaston ManorThank you for taking the time to share your experience of Gracewell of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Edgbaston Team
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jane G (Sister of Resident) published on 22 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has been at Gracewell for a month and we couldn't be happier with the care and support shown by all the staff.
He has quite complex medical issues and has lived on his own for 15 years. The improvement in his physical, emotional and mental health is quite noticeable since his arrival at
Gracewell. He has found the perfect new home and we can't thank all the staff enough. Long may it continue!
Reply from Marketing, Marketing at Edgbaston ManorThank you for taking the time to share your experience of Gracewell of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Gracewell of Edgbaston Team
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sonya B (Daughter of Resident) published on 1 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has taken a while to settle down in Gracewell as she had never imagined expecting to be so dependant on others, non-family members. Having said this she has settled in, enjoys the activities, meals and attention of day staff. If she had a complaint it would be around the staffing ratio at
night-time.
She is often left, uncomfortably, in soiled underwear due to understaffing. This said two or three of the night staff are exceptionally accommodating.
Wandering residents have become a problem recently - very poor.
Reply from Marketing, Marketing at Edgbaston ManorThank you for taking the time to share your experience of Gracewell of Edgbaston. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Our night care team take care to ensure each and every resident's safety and wellbeing needs are met throughout the night, without waking them up. We take our residents safety very seriously and make sure that no one is wandering around during the night. We are extremely grateful for your comments and will investigate this further. Once again, we thank you for your feedback and would be more than happy to discuss in further detail. Please contact us or join us at our events. The Gracewell of Edgbaston Team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from W P (Wife of Resident) published on 25 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
There is a very friendly, caring atmosphere in the home. All the staff are approachable and caring, communicating in a professional manner and attentive to my husband and my needs.
The food is very good, very well presented with good variation in meals.
It is difficult to access staff once the receptionist
is off duty - only negative comment.
Overall I feel my husband is in a safe, caring environment and I am greatly assured by this and my mind is at rest.
Reply from Marketing, Marketing at Edgbaston ManorThank you for taking the time to share your experience of Gracewell of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing this issue. In the meantime, please feel free to contact the Home manager if you would like to discuss this in further detail.
The Gracewell of Edgbaston Team
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.9 (9.869)

Overview of Review Score

The Review Score of 9.9 (9.869) out of 10 for Edgbaston Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 42 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 40 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.869 for Edgbaston Manor is calculated as follows: ( (452 Excellents x 5) + (18 Goods x 4) + (9 Satisfactorys x 3) + (4 Poors x 2) + (4 Very Poors x 1) ) ÷ 487 Ratings = 4.869
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Edgbaston Manor is based on 40 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 40 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (111)

Meet the Team (1)

Zoe

Zoe Steventon

Job Title: Home Manager

At Edgbaston Manor, teamwork is at the heart of everything we do. We support each other to provide the highest standards of care and to make our home a happy, welcoming place for residents and families alike. My door is always open if you’d ever like to share any feedback or simply have a chat.


I’ve been a Registered Nurse for more than 18 years and have more than 12 years of experience working in care homes. Throughout my career, I’ve learned that being a good manager means leading with compassion, patience and resilience, while supporting everyone in the home to do their very best.


Outside of work, I love spending time with my family, especially my daughter, and visiting my favourite place in the world, Cornwall.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Edgbaston Manor to verify any information. View our terms and conditions. Edgbaston Manor has an Enhanced Service - more info.