Edgbaston Manor

Speedwell Road, Edgbaston, Birmingham B5 7PR
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9.9 144 Reviews
  • Edgbaston Manor, Birmingham
Edgbaston Manor provides dedicated residential, nursing and dementia care of the highest standard on a permanent and respite basis.

The home offers luxury interiors and facilities including a cinema room, hair salon and a beautiful rooftop terrace. Outside residents can enjoy the landscaped, sensory gardens.

Set in a quiet suburb of Birmingham, the home overlooks Calthorpe Park. Many of the large, en-suite bedrooms have park views. Upstairs rooms have balconies while ground floor rooms have direct, private patio access.

The home is arranged into smaller suites, each with their own stylish dining and sitting rooms, to provide a home-from-home for residents. The team arrange a varied activity programme and outings to local areas of interest.

Edgbaston Manor is a ‘Veteran Friendly Framework’ accredited care home, recognising the best practice and highest standards of care for the Armed Forces community.
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Care Provided by Edgbaston Manor

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1385
  • Self-Funded Residential Dementia Care: from £1480
  • Self-Funded Nursing Care: from £1650
  • Self-Funded Nursing Dementia Care: from £1745
  • RESPITE Self-Funded Residential Care: from £1662
  • RESPITE Self-Funded Residential Dementia Care: from £1776
  • RESPITE Self-Funded Nursing Care: from £1980
  • RESPITE Self-Funded Nursing Dementia Care: from £2094

Respite stays are subject to a 20% uplift on the prices shown above. Fees are subject to a pre-admission
needs assessment which is required to fully understand the level of care and support required by each
individual. Premium rooms normally require an additional charge. Nursing fees include the Funded Nursing
Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Edgbaston Manor to find out the exact price for your requirements.

Contact Edgbaston Manor to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Edgbaston Manor to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Zoe Steventon (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 45+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (70)
  • Single Rooms with Ensuite Wet Room (70)

Visiting

  • Visitors always welcome to come to the home but if they wish to see the Home Manager at a specific time, it is best to always call and arrange a meeting, especially if this is requested for an evening visit.

Parking

  • Private car park for residents and visitors. Access is through the gates to the main entrance which is in Speedwell Road

Edgbaston Manor Reviews (144)

9.9

Edgbaston Manor has a Review Score of 9.9 (9.851) out of 10, based on 40 reviews in the last 2 years.
Over all time Edgbaston Manor has 144 reviews.

Overall Experience
  • 113
  • 24
  • 5
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  • 2
Date Published
  • 144
  • 10
  • 18
  • 40
  • 104
Reviewer Connection to Edgbaston Manor
  • 42
  • 25
  • 19
  • 12
  • 6
  • 6
  • 4
  • 4
  • 4
  • 4
  • 3
  • 2
  • 2
  • 2
  • 2
  • 2
  • 1
  • 1
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Total of 144, showing 101-120
Review from Anwar B (Son of Resident) published on 27 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
So far the care has been very good and my father is very happy. All the carers have been very friendly and caring.
Reply from Zoe Steventon, General Manager at Edgbaston Manor
We are thrilled with your positive experience and are so glad your father has settled in so well to Gracewell of Edgbaston. We take great pride in delivering high-quality care and providing facilities…read more
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Review from Janet M (Wife of Resident) published on 27 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I think the clue is in the title - care home.
I found every member of staff from top to bottom to be caring and helpful. They are a real team.
My husband has been totally safe and well cared for, and his general health has improved.
Reply from Zoe Steventon, General Manager at Edgbaston Manor
At Gracewell of Edgbaston our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team we strive to achieve a sociable and comfortable community…read more
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Review from J W (Daughter of Resident) published on 17 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother came in for four weeks of respite care, it was a difficult decision for us as a family, but all the staff from reception to carers have made this much easier. The love and care they have shown my mother has been exceptional.
I would not hesitate to bring her back here for care in the future.
Reply from Zoe Steventon, General Manager at Edgbaston Manor
Thank you for taking the time to review Gracewell of Edgbaston. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your mother stay with…read more
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Review from Janet A (Friend of Resident) published on 30 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
Gracewell of Edgbaston provided a perfect home from home for my friend during her last few weeks. Everyone was kind, professional and sympathetic to all our needs. I cannot speak highly enough of our experience.
Reply from Zoe Steventon, General Manager at Edgbaston Manor
The team here at Gracewell of Edgbaston would firstly like to thank you for your kind words. We strive, as a team, to work closely with our residents so we can provide the very best care for each…read more
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Review from Judith B (Friend of Resident) published on 30 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was so impressed with the professional standard of nursing care that my friend received at Gracewelll of Edgbaston. Just as impressive was the kindness and consideration shown by all the staff not only to the patient but, also to the friends who were supporting her. We felt the staff really cared
about my friend even though they had only known her for a short time, and we also felt they cared about us.
Reply from Zoe Steventon, General Manager at Edgbaston Manor
Here at Gracewell of Edgbaston, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, and these will be…read more
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Review from Tania R (Sister of Resident) published on 6 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Extremely friendly and caring environment. More like a home than a facility.
Would recommend to anyone in the same situation.
Reply from Zoe Steventon, General Manager at Edgbaston Manor
Thank you for taking the time to share your experience of Gracewell of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in…read more
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Review from M C (Friend of Resident) published on 29 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Gracewell of Edgbaston is welcoming as soon as one enters. There is a good atmosphere among staff and residents with mutual respect. Rooms are pleasant and homely. I have observed the staff caring for residents and felt that they are kind and considerate. There is a feeling that residents are safe here.
I enjoy visiting my friend here.
Reply from Zoe Steventon, General Manager at Edgbaston Manor
Thank you for taking the time to share your experience of Gracewell of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in…read more
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Review from Debra F (Daughter of Resident) published on 28 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has been made extremely welcome at this home and we cannot thank the staff and the other guests enough. She loves it here.
Reply from Marketing, Marketing at Edgbaston Manor
Thank you for taking the time to share your experience of Gracewell of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in…read more
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  • Care / Support
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  • Treated with Dignity
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Review from Yasmin M (Daughter of Resident) published on 20 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It has been a pleasure seeing Mum smile and happy knowing she was in excellent hands. We, her daughters, can't say enough positive words to describe our and Mum's experience in this care home. Special thanks to the staff on reception. These 4 amazing women made our Mum's stay a comfortable and enjoyable
time, so much so that Mum doesn't want to go home. Huge thanks to Gracewell! Words can't describe our and Mum's excellent time there....and the delicious hot chocolate we all loved drinking, especially our Mum.
Reply from Marketing, Marketing at Edgbaston Manor
Thank you for taking the time to review Gracewell of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your mother stay…read more
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  • Care / Support
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  • Treated with Dignity
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Review from Deborah M (Daughter of Resident) published on 22 January 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care and support the nursing team at Gracewell gave my mom was excellent.


Mom moved to Gracewell from an (eab) bed on 21/12/18. From the moment she arrived was a completely different person. The last days of her life in Gracewell's care were some of her best for many months and for that we are

grateful. The team at Gracewell are all amazing.


The facilities are outstanding and the resident's needs are catered for at every level. My mom needed nursing care and without exception everyone involved in mom's care was excellent. For me, Gracewell set the standards that all organisations should aspire to when looking after vulnerable residents.


I wish mom could have spent longer here but she passed away suddenly. Gracewell gave her her spark back. We are all taking huge comfort knowing that in her last days she got her dignity back and her smile back and that was down to amazing facilities at Gracewell but also their amazing team.

Reply from Marketing, Marketing at Edgbaston Manor
Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Gracewell of Edgbaston – particularly at such a difficult time.
Your…read more
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Review from Jodie R (Granddaughter of Resident) published on 20 November 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
After a previous break down from another provider, we were apprehensive to put our faith in another home. Feeling disheartened at the thought that we somehow had to settle with the standard that so many homes had that we viewed. Then we found Gracewell! This home is in a league of its own. Everything
you ever dream of for your loved one is right here.
Facilities have to be seen to be believed. Level of cleanliness is phenomenal. The food is cooked to an amazingly high standard by on-site chefs. The range of activities is amazing! And most importantly the standard of care is 5 star!
What really stands out to me is the genuine love that the staff have for each of the residents. There is a continuous feeling of calm and happiness around the home. High staff morale is evident throughout. The whole management team make it their priority to make sure things are just right, for both the residents and families. Gracewell has certainly restored our faith and for that, we are forever grateful.
Reply from Marketing, Marketing at Edgbaston Manor
Thank you for taking the time to share your experience of Gracewell of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in…read more
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  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
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  • Value for Money
Review from Llewellyn M (Mother of Resident) published on 22 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From my first impression of this care home, it offered what you would expect from what their system highlighted. Incorporating many excellent principles that will endeavour the family aspiration. Their duty to care is in evidence. From my observation, the management was always available to meet the
resident's wellbeing. The communication was outstanding with all of the added pressure of the enhanced running of this care home. We do appreciate, as a family, the harmonious love that is exhibited by all concerned in it's running is most pleasing.
Reply from Marketing, Marketing at Edgbaston Manor
Thank you for taking the time to share your experience of Gracewell of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
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  • Value for Money
Review from Jane G (Sister of Resident) published on 22 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My brother has been at Gracewell for a month and we couldn't be happier with the care and support shown by all the staff.
He has quite complex medical issues and has lived on his own for 15 years. The improvement in his physical, emotional and mental health is quite noticeable since his arrival at
Gracewell. He has found the perfect new home and we can't thank all the staff enough. Long may it continue!
Reply from Marketing, Marketing at Edgbaston Manor
Thank you for taking the time to share your experience of Gracewell of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in…read more
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  • Care / Support
  • Cleanliness
  • Treated with Dignity
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Review from Sonya B (Daughter of Resident) published on 1 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother has taken a while to settle down in Gracewell as she had never imagined expecting to be so dependant on others, non-family members. Having said this she has settled in, enjoys the activities, meals and attention of day staff. If she had a complaint it would be around the staffing ratio at
night-time.
She is often left, uncomfortably, in soiled underwear due to understaffing. This said two or three of the night staff are exceptionally accommodating.
Wandering residents have become a problem recently - very poor.
Reply from Marketing, Marketing at Edgbaston Manor
Thank you for taking the time to share your experience of Gracewell of Edgbaston. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in…read more
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  • Care / Support
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Review from W P (Wife of Resident) published on 25 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
There is a very friendly, caring atmosphere in the home. All the staff are approachable and caring, communicating in a professional manner and attentive to my husband and my needs.
The food is very good, very well presented with good variation in meals.
It is difficult to access staff once the receptionist
is off duty - only negative comment.
Overall I feel my husband is in a safe, caring environment and I am greatly assured by this and my mind is at rest.
Reply from Marketing, Marketing at Edgbaston Manor
Thank you for taking the time to share your experience of Gracewell of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in…read more
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  • Care / Support
  • Cleanliness
  • Treated with Dignity
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Review from Miles W (Friend of Resident) published on 4 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We visited our friend in the Gracewell home and were very impressed by the friendly staff and their helpful attitudes, both to us as visitors and to the residents too.
Excellent facility.
Reply from Marketing, Marketing at Edgbaston Manor
Thank you for taking the time to share your experience of Gracewell of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Steve W (Son of Resident) published on 21 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Gracewell was excellent in every possible way! My mother had a 5 week respite and enjoyed every minute of her stay. Staff in every department were genuinely lovely and made her feel very welcome and cared for when she needed it most. It was an emotional farewell but she will be back to visit.
Reply from Marketing, Marketing at Edgbaston Manor
Thank you for taking the time to review Gracewell of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your mother stay…read more
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  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
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  • Value for Money
Review from Jenny C (Friend of Resident) published on 1 June 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have found, as a visitor to Gracewell, a warm welcome on all occasions. Concerns addressed in telephone calls were responded to promptly, cheerfully, and thoroughly and with great concern for the well being of the client and I am extremely grateful that there was easy access to speak to staff at all
times.
The staff have done their utmost to help and to provide a safe, friendly, caring environment which is appreciated but due to the complexity of nursing so many with limited nurses and some very needy clients, there have been a few nursing issues. However, my biggest appraisal has to be that if I were to come to Gracewell as a client I would be confident that I would be receiving the best.
Reply from Marketing, Marketing at Edgbaston Manor
Thank you for taking the time to share your experience of Gracewell of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Margaret H (Friend of Resident) published on 1 June 2018 Submitted via Website • Report
Overall Experience 3.0 out of 5
The welcome and friendliness of the staff is good and reassuring. The services on offer are wide-ranging and well thought out to appeal to everyone. The rooms are excellent and the food is well prepared for each person.
Respite care is a difficult service to provide as each client has individual needs
and often has a normal and active brain but is restricted by their physical condition.
Although the staff made a great effort to accommodate my friend, too little was known about her condition and it's specific needs. Prompt attention is not always possible but often when my friend needed this response it was lacking.
Other basic needs like the use of a commode, hoists etc, are more difficult to match for respite care but if a procedure can be negotiated with a patient from the start of the stay it can help to build a relationship.
I would recommend Gracewell to others looking for a nursing home but ask that the respite service could be more finely tuned to the needs of those using it.
Reply from Marketing, Marketing at Edgbaston Manor
Thank you for taking the time to share your experience of Gracewell of Edgbaston.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in…read more
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Paul H (Son-in-law of Resident) published on 1 June 2018 Submitted via Website • Report
Overall Experience 4.0 out of 5
My parents-in-law are now both resident. I am impressed with the general quality of care, with the friendliness of the carers and other staff and with the trouble that the staff are prepared to go to in looking after my in-laws. My in-laws are happy there.
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Current Review Score: 9.9 (9.851)

Overview of Review Score

The Review Score of 9.9 (9.851) out of 10 for Edgbaston Manor is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 40 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.851 for Edgbaston Manor is calculated as follows: ( (423 Excellents x 5) + (25 Goods x 4) + (8 Satisfactorys x 3) + (4 Poors x 2) + (4 Very Poors x 1) ) ÷ 464 Ratings = 4.851
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Edgbaston Manor is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.05 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 38 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (103)

Meet the Team (1)

Zoe

Zoe Steventon

Job Title: Home Manager

At Edgbaston Manor, teamwork is at the heart of everything we do. We support each other to provide the highest standards of care and to make our home a happy, welcoming place for residents and families alike. My door is always open if you’d ever like to share any feedback or simply have a chat.


I’ve been a Registered Nurse for more than 18 years and have more than 12 years of experience working in care homes. Throughout my career, I’ve learned that being a good manager means leading with compassion, patience and resilience, while supporting everyone in the home to do their very best.


Outside of work, I love spending time with my family, especially my daughter, and visiting my favourite place in the world, Cornwall.

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