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Hallmark Lakeview

Lightwater Road, Lightwater, Surrey GU18 5XQ
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Hallmark Lakeview, Lightwater
Hallmark Lakeview, Lightwater
Hallmark Lakeview, Lightwater

Nestled on a tranquil street in Lightwater's charming village, Hallmark Lakeview is a place where residents live each day to the full. Renowned for its award-winning residential and dementia care, residents can live here with peace of mind they’re in the best hands as well as relax, assured that all the essentials are covered with Hallmark All-Inclusive – including your favourite tipple and weekly manicure.

Experience a seamless blend of luxury...  

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Care Provided by Hallmark Lakeview

Primary Care Categories

  • Older Person Care
  • Dementia
  • Learning Disability / Autism
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Eating Disorders

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care

Accreditations

  • Adopt A Grandparent

Facilities

  • Close to Local shops
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,660N/A
Residential Dementia CareFrom £1,890N/A

Fees are inclusive of a weekly hairdressing appointment, a weekly manicure/nail cut and tidy, a 6-8 weekly chiropody appointment.

Contact Hallmark Lakeview to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Iftekhar Ahmed (Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014
  • Last Refurbishment: 2024
  • Number of floors: 3

Room Information

  • Single Rooms (58)
  • Couples/Companion Rooms (2)
  • Single Rooms with ensuite Wet Room (58)
  • Couples/Companion Rooms with ensuite Wet Room (2)

Visiting

  • Please pre-book your visits by calling the Reception Team.

Parking

  • There is a private car park available at Lakeview.

Hallmark Lakeview Reviews (149)

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10

Hallmark Lakeview has a Review Score of 10 (9.963) out of 10, based on 52 reviews in the last 2 years. Over all time Hallmark Lakeview has 149 reviews.

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Showing 149 reviews matching selected criteria
Review from Bryan E (Nephew of Resident) published on 28 August 2026 Submitted via Postal Card
Overall Experience

Staff are lovely, facilities are beautiful

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark Lakeview

Thank you so much for your lovely review! We really appreciate you taking the time to share your experience with us at Lakeview.

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Review from Christine F (Friend of Resident) published on 5 June 2026 Submitted via Postal Card
Overall Experience
What a friendly welcome!

You are looking after our dear friend so well. Her confidence is returning, along with her memory. Thank you so much. :)

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark Lakeview

Thank you so much for your kind review. It's our honour to have your friend here with us as part of the Lakeview family.

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Review from Emily C (Granddaughter of Resident) published on 27 May 2026 Submitted via Postal Card
Overall Experience

Moving my grandma into Lakeview Care Home couldn't have been better. The staff are all wonderful and very friendly. It feels as though they care about the whole family too, not just residents, and keep you updated on everything. The facilities are amazing, and having a hairdresser on-site is very helpful and nice. Every day, they have activities and events in line with the seasons, which I think helps residents know what's going on. The visit from the nursery children weekly, my grandma loves and it is a brilliant idea.

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark Lakeview

We're so thrilled that you feel this way and thank you for taking the time to leave such a fantastic review for us. Its an absolute pleasure to have your Grandmother with us as part of the family.

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Review from Katherine G (Granddaughter of Resident) published on 27 May 2026 Submitted via Postal Card
Overall Experience
Very helpful staff.

Very clean and well presented.

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark Lakeview

Thank you so much for your kind review which will be shared with the team.

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Review from C B (Daughter of Resident) published on 27 May 2026 Submitted via Postal Card
Overall Experience

I'd like to thank the staff (every person I have interacted with) for the incredible care they are giving my mother, who has dementia. They are all gentle, caring, professional, and also patient. The staff are always smiling and encouraging. We feel that our mother is in a family home, not just a care home. She is wrapped in caring arms. I just wish this standard of care could be extended to all people who suffer from dementia in the whole country.

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark Lakeview

Thank you so so much for such kind words about our amazing team. It's honestly our pleasure to have your mother as part of the family.

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Review from Ian N (Friend of Resident) published on 22 May 2026 Submitted via Postal Card
Overall Experience

A loving and caring environment with wonderful staff and facilities.

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark Lakeview

Thank you so much for taking the time to leave such a lovely review.

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Review from Laura K (Daughter of Resident) published on 18 May 2026 Submitted via Postal Card
Overall Experience

Mum is well looked after and supported. When she's upset, they calm her down, and today she was the calmest I've seen her in ages. The people that work here are just so lovely.

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark Lakeview

Thank you for your lovely feedback about the support we offer your mother, it's a pleasure to have her as part of the Lakeview family.

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Review from M S (Daughter-in-law of Resident) published on 7 May 2026 Submitted via Postal Card
Overall Experience

My husband and I came to visit Lakeview in order to move my mother in law. As soon as we entered reception, we felt at home. The receptionist was so helpful, and the management went above and beyond to make her move stress-free for her and us. The staff are wonderful, and her care is worry-free for us. When we visit, we feel like one of the family. There are so many activities that we join in too. My mother in law loves it here, and we know she is in safe, happy and has a laugh with the staff. Thank you so much.

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark Lakeview

Its such a pleasure to read your fantastic comments about the home. We're thrilled to have your mother in law with us!

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Review from G T (Daughter of Resident) published on 7 May 2026 Submitted via Postal Card
Overall Experience

Very satisfied!!

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark Lakeview

Thank you for taking the time to leave us such a brilliant 5 star review!

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Review from S B (Son of Resident) published on 7 May 2026 Submitted via Postal Card
Overall Experience

Explained to the reception desk that the gutter was badly leaking, noisy at night during sleep, with 1 litre a minute pouring down. Gave room number and notified the maintenance, fixed within a few days - happy.

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark Lakeview

We're so pleased that your feedback was acted upon quickly. Thank you for your kind review.

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Review from Simon M (Relative of Resident) published on 7 May 2026 Submitted via Postal Card
Overall Experience

I would like to write and thank all the staff at Lakeview for their excellent care that they give. The home is well organised, clean, welcoming and well run.

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark Lakeview

Thank you so much for your kind review which will be shared with the team.

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Review from Josephine M (Sister of Resident) published on 7 May 2026 Submitted via Postal Card
Overall Experience

In my opinion, Lakeview Care Home provides exemplary standards of care, from the management and all staff, including receptionists, they are very approachable, helpful, and ensure residents are given respect, compassion, dignity and understanding of their individual needs. The home is well-maintained throughout. I am so grateful that my sister has settled in so well in this safe and friendly atmosphere.

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark Lakeview

We really appreciate you taking the time to leave such a lovely comment about the home and it's lovely to hear how well you feel your sister has settled.

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Review from R D (Daughter of Resident) published on 1 May 2026 Submitted via Postal Card
Overall Experience

Every single person at Lakeview is committed to providing the best possible care for my mum.

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark Lakeview

Thank you so much for taking the time to leave such a lovely review. It our privilege to have your mother with us.

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Review from A B (Son-in-law of Resident) published on 17 April 2026 Submitted via Postal Card
Overall Experience

Lovely place to visit.

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark Lakeview

Thank you for your lovely review, we really appreciate it.

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Review from Nancy W (Friend of Resident) published on 13 April 2026 Submitted via Postal Card
Overall Experience

I visited, whilst on holiday, a dear friend who was able to tell me so much about the home and the care she is receiving. Everything she told me exceeded all other homes I have visited. An excellent place to visit.

Reply from Charlotte Bennett, Regional Sales Manager at Hallmark Lakeview

Thank you for your kind words about Lakeview Care Home. It's lovely to hear that you've had such a positive experience when visiting us.

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Review from Jared C (Son-in-law of Resident) published on 13 April 2026 Submitted via Postal Card
Overall Experience
As an initial comment, Lakeview and its staff are always welcoming for residents and visitors.
A specific comment relates to the care of my mother-in-law following a recent fall. She was kindly cared for with dignity, with her comfort and wellbeing at the forefront. She is now on the mend, and we were fully kept informed.

The staff are exceptional throughout.

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark Lakeview

We really appreciate you leaving such a lovely review. It's been our pleasure to support your mother-in-law here at Lakeview.

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Review from J C (Daughter of Resident) published on 13 April 2026 Submitted via Postal Card
Overall Experience

The staff are incredibly kind and attentive. It is so lovely to know my mum is safe and cared for by genuine people.

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark Lakeview

Thank you for taking the time to leave us such a lovey review. It's our pleasure to have Mum as part of the Lakeview family.

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Review from L N (Daughter of Resident) published on 11 March 2026 Submitted via Postal Card
Overall Experience
Receptionists very welcoming.
Staff very approachable and answer any concerns.

They are very attentive to Mum.

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark Lakeview

Thank you for such a lovely review, it's our pleasure to support your mother here at Lakeview.

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Review from P M (Friend of Resident) published on 11 March 2026 Submitted via Postal Card
Overall Experience

The best of care.

Reply from Charlotte Bennett, Customer Relationship Manager at Hallmark Lakeview

Thank you so much for your lovely review which will be shared with the team.

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Review from Judith W (Daughter of Resident) published on 3 March 2026 Submitted via Postal Card
Overall Experience

Everyone is very friendly, helpful and caring. Lovely atmosphere and my mum is very content living here.

Reply from Charlotte Bennett, Regional Sales Manager at Hallmark Lakeview

Thank you so much for the lovely review about the home and team here at Lakeview. We love having Mum her with us and are so pleased you are happy with everything we offer.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 31 July 2019
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Bed Vacancies

Posted: 01 September 2026

Please contact the home for current vacancies

News (0) & Events (1)

News

There are no news items for Hallmark Lakeview.

Upcoming Events

Awards / Recognitions (24)

Accreditations

Meet the Team (2)

Iftekhar Ahmed
Iftekhar AhmedJob Title:General ManagerJoined: 2022

With over 15 years of experience in the care sector, I’m proud to lead the wonderful team here at Lakeview Care Home. I was drawn to Hallmark because it’s a respected name in the industry — known for innovation, compassion, and a genuine commitment to excellence. Being part of Lakeview allows me to contribute to those same high standards and create a truly special place for residents to call home.

In my day-to-day role, I oversee the smooth running of the home, ensuring we provide safe, person-centred care while supporting my team to grow in confidence and pride. The most rewarding part of my role is seeing residents happy, comfortable, and thriving, and knowing that their families feel reassured and supported.

What makes Hallmark — and Lakeview — stand out is the combination of luxury, warmth, and heartfelt care. It’s a home built on respect, dignity, and teamwork.

Outside of work, I love spending time with my family, exploring the outdoors, heading to the seaside, and enjoying movie nights or a friendly game of cricket with my children.

Charlotte Bennett
Charlotte BennettJob Title:Customer Relationship Manager

Having worked in the care industry since 2010, I have gained a lot of experience in supporting families through every step of their care journey.

It’s my job to be your main point of contact and ensure you have a positive experience from the moment you enquire with us. It’s a pleasure to be part of such a warm and vibrant community, and I’m truly looking forward to getting to know you and your loved ones.

Frequently Asked Questions about Hallmark Lakeview

What types of Care is Hallmark Lakeview registered for?

Older Person Care, Dementia, Learning Disability / Autism, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Eating Disorders are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hallmark Lakeview have?

There are 58 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Hallmark Lakeview?

Close to Local shops, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Hallmark Lakeview to the centre of Lightwater?

0.2 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hallmark Lakeview to verify any information. View our terms and conditions. Hallmark Lakeview has an Enhanced Service -more info.