Avalon Court Care Home - Avery Healthcare

1 Glendale Way, Tile Hill, Coventry CV4 9YQ
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9.8 215 Reviews
  • Avalon Court Care Home - Avery Healthcare, Coventry
Avalon Court Care Home, situated in Coventry, is a contemporary residence known for its exceptional care and companionship. Located on Banner Lane near Tile Hill, the home boasts stylish décor with full-length windows in the foyer, creating a welcoming atmosphere. The ground floor café opens onto a spacious rear garden and terrace, a favourite relaxation spot for residents. Bedrooms feature walk-in en-suite showers, queen-sized beds, DVD players, and flat-screen TVs.

The communal areas are bright and airy, the property features a rooftop garden that has a potting shed and greenhouse. The garden offers undisturbed views. Pamper yourself at the state-of-the-art cinema room and hair salon exclusively available for the residents.

Avalon Court offers respite, residential and dementia care to support residents with complex care needs and those affected by dementia. They understand the importance of providing high-quality, tailored dementia care, which is why they have a dedicated Memory Care Suite. Their approach to care is person-centred, and they work closely with families to create care plans that incorporate life stories. They also use internet resources to help residents reminisce and engage with their past.

Stay updated on this vibrant care home activities through its Facebook page. For inquiries, please call the friendly team or visit to see what they've been up to.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 107 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1360
  • Self-Funded Residential Dementia Care: from £1470
  • RESPITE Self-Funded Residential Care: from £1370
  • RESPITE Self-Funded Residential Dementia Care: from £1480

These prices are only a guideline, please contact Avalon Court Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Rachael Thorpe (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014
  • Last Refurbishment: 2015
  • Number of floors: 4

Room Information

  • Single Rooms (107)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (105)

Avalon Court Care Home - Avery Healthcare Reviews (215)

Total of 215, showing 1-20
9.8

Avalon Court Care Home - Avery Healthcare has a Review Score of 9.8 (9.788) out of 10, based on 31 reviews in the last 2 years. Over all time Avalon Court Care Home - Avery Healthcare has 215 reviews.

Overall Experience

  • 187
  • 23
  • 3
  • 0
  • 2

Date Published

215
10
18
31
184

Review from Helen M (Daughter of Resident) published on 28 August 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother resides at Avalon Court and I have been so incredibly impressed by the level of care and support she receives. Rather than do the easiest thing, Avalon works hard to do what is in the best interests of residents. This is evident in their incredible program of activities that include unusual
and stimulating activities like drama productions and zoo animal encounters, and the way that the staff continue to encourage and support (those residents that can) to walk and engage in feedback meetings.
I have visited a number of homes and Avalon Court is by far the best one I have come across. I very much appreciate all the hard work that Avalon Court puts into ensuring that my mum is well looked after. I would not hesitate to recommend this home to anyone who is looking for a caring, supportive environment for their loved ones.

Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery Healthcare

Many thanks for the wonderful 5* review. I am so happy that your mother is enjoying Avalon Court and that you are also happy with the care that your mother receives. We are so very fortunate to have dedicated staff who work so hard for our residents well-being. Thank you so much.

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Review from P L (Power of Attorney of Resident) published on 30 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I hold power of Attorney for two of the residents at Avalon Court in Coventry.
Whilst they are happy with their care, they are most unhappy with the food they are served daily. Let me give you an example, yesterday they were offered a scone for their tea, but it arrived with not butter or jam, when
they asked for both a small pot of jam it arrived 25 mins later, but they never did receive any butter.
This may seem trivial but similar instances happen regularly. I find it incomprehensible that a care home with such a good reputation is let down by such inadequate catering service.
I am happy to discuss these issues with you if you care to contact me.

Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery Healthcare

I am so sorry to hear this. I will contact you and we can arrange a time best to suit you so that we can discuss this further. Kind regards, Elaine

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Review from David O (Son of Resident) published on 5 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent in all respects.

Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery Healthcare

Thank you for your wonderful 5* review. All our dedicated staff at Avalon work very hard to make our residents feel part of a family. It is a pleasure to be amongst such wonderful people. Best wishes

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Review from A A (Friend of Resident) published on 29 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The resident I visit has now been in Avalon Court for more than nine years. The fact that she has reached the age of 94 is at least in part, due to the very good care she has received here. I have written several reviews over the years and they all express the same level of satisfaction.

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Review from S B (Daughter of Resident) published on 28 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Avalon Court for the past two years. In that time she has enjoyed every aspect of Avalon life - the staff have made her and myself feel very included and welcome. In the past few months my mother's needs have changed as she progresses into her 'end of life' stage, but as he needs
increase the staff and medical team have been wonderful. I'm in the home visiting my mother daily now and feel very much at home! The staff be it reception, care, domestic or kitchen approach their jobs with dedication and care as one big happy family.

Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery Healthcare

Thank you so much for your wonderful review. I'm so glad you are happy with the care and dedication of all the staff. We really do care about all our residents and there family.Best wishes

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Review from Michael H (Friend of Resident) published on 28 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Have been visiting for over 2 years and in that time all of the staff that I've spoken with have been polite & helpful. The daily entertainment for residents always amazes me on how varied it is to meet the needs of different people. The person we come to see is very happy & content!

Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery Healthcare

Thank you for your 5 star review. It is amazing. Our entertainment team are wonderful . They work so hard to fulfil everyone's needs. They have so much going on. Residents have thrived doing different activities and it is a pleasure to see. There is something for everyone.Best wishes

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Review from David B (Husband of Resident) published on 28 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Helpful, friendly, caring & professional staff. Lovely homely atmosphere. Very hard to find fault.

Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery Healthcare

Thank you for your review. It is always a pleasure to make our residents happy. We love the fact that you feel its a homely atmosphere as that is what we strive to achieve. Best wishes

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Review from J T (Wife of Resident) published on 28 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Avalon is always very welcoming, the staff greet you with a smile and take the time to have a conversation either about you or your loved one. The entrance is clean, tidy with fresh flowers or displays of the residents art work etc. This month has had a variety of activities for all the residents to
take part in if they so wish. Tea, coffee and delicious home made cakes are always available for you, to enjoy whilst having a chat with the resident either in the lounge or in the suite, where staff are always approachable to discuss any problems, either medical issues or food which they had that day.

Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery Healthcare

We really do appreciate your feedback. Our aim at Avalon is to make everyone feel welcome from the minute they walk through the door. Our bistro area is always busy with our residents and there families enjoying refreshments. We like to keep the residents busy so hopefully there is an activity that suits everyone. Thank you.

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Review from David J (Son of Resident) published on 28 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Avalon Court for 2.5 years now and I can honestly say the care she has received, particularly as she has dementia, has been exceptional. Nothing is to much for the staff and are quick to rectify any unforeseen problems when identified. The staff behind reception supervised by management
are outstandingly professional as are the entertainment team and the hairdresser. Their interactions with residents and their families is admirable and a credit to Avalon Court.

Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery Healthcare

It was a pleasure to read your review. And thank you for the praise for all the staff. We are so lucky to have a dedicated team throughout the home. We try our best to be mindful of all our residents and families. Our entertainment team are amazing and can easily adapt to residents needs.Best wishes

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Review from E R (Daughter of Resident) published on 21 May 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

It's nice to visit and see that my dad is safe and well cared for. He enjoys the tasty food and is comfortable, clean and dressed nicely. Dad's needs are changing all the time and the staff take care to accept his care to accommodate this. Although Dad struggles to access the excellent activities, these
are emailed to me weekly so that I can target my visits accordingly. This is much appreciated.

Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery Healthcare

Thank you for a lovely review. I'm so glad you are happy with your fathers care. We often have to change things when care needs change. Its nice to hear that he is able to enjoy some activities . Best wishes

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Review from Tina F (Daughter of Resident) published on 5 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was welcomed with open arms by all the staff at Avalon Court Care Home. Each person, friend, member of staff, I say friend because that's how you are treated and become. My mom is encouraged at every opportunity to join in, has regular contact from staff to check all is well. If there is the
slightest problem it is always acted upon promptly. Mom's only complaint is that very occasionally the food isn't up to standard, you can't please everybody all the time! However, apologies are always made and food is changed without a problem. My mother has thrived.

Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery Healthcare

Thank you so much for your review. We are so glad that you all feel so welcome at Avalon Court. We very much appreciate your feedback and we take on board all you say and we will act upon it where we can. Best wishes.

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Review from Peter B (Son-in-law of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has gone from being lonely in her own home to a home that has a great social life with brilliant care! And an entertainment crew that keep the residents at the heart of all planning! It's amazing to see my mother-in-law positively grow and make new friends and to see her embark on a
new journey, rather than us thinking it was the end of something. Thank you Avalon.

Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery Healthcare

Thank you for such a lovely review. Its wonderful how you are able to make new friends just when you think you have met them all. Avalon with there dedicated staff can make this happen. Best wishes

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Review from Gill B (Daughter of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When our mum was diagnosed with early stages of dementia we didn't imagine that we would find the best, caring, stimulating, fun, supportive future home! It's given our mum a new lease of life that she's really enjoying! All the opportunities for socialising and well-being have made her so happy, with
a new sense of belonging and happiness!

Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery Healthcare

Thank you so much for such a wonderful 5 star review. Its nice to be able to show that you are able to join in any activity regardless of what you may be suffering from and that there is still so much you can do and lots of new friends to meet.Best wishesElaine

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Review from Debra S (Daughter of Resident) published on 21 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Both reception and floor teams treat the residents with respect, care and love, making sure their every need is catered for.

Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery Healthcare

Thank you for your wonderful review. I'm so happy you feel this way as we really do enjoy our time with the residents as well. It's a whole team that makes a happy home and I think this is what we have achieved with our dedicated staff. Best wishes.

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Review from S R (Respite Resident) published on 21 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot find the words to express the kindness I have experienced at Avalon Court Care Home. I would recommend it. It is clean, caring, patient but most of all, a happy place. The entertainment every afternoon was a pleasant surprise. I came here on my own but I left with lots of friends who I have
promised to revisit. It has been an eye-opener for me and I have been made to feel very humble. A big thank you to everyone.

Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery Healthcare

What an amazing review. Thank you so much. It's so wonderful to hear that you made friends and had a lovely time. I'm so happy that you will be coming back to visit your friends. You will always be welcome. Best wishes.

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Review from A W (Sister of Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister has been on trips out, she has been to the school. She has a great life doing lots of social activities. The food is always good, she has the same care worker who knows her very well.

Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery Healthcare

Thank you so much for your wonderful 5* review. I'm so glad that she is enjoying the activities that our amazing team provide with dedication. Our lovely kitchen staff work very hard to meet individual needs and I'm so glad she is enjoying Avalon Court. Best wishes.

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Review from Ursula H (Sister of Resident) published on 9 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister is a resident in Avalon Court Care Home. I have visited her periodically from my home in the USA. I am saddened she has to be here permanently but commend you for the wonderful care she receives. On the front desk, we were always greeted very warmly, as were all the rest of the staff. God
bless you all.

Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery Healthcare

Thank you for your lovely 5 Star review. It makes me happy to know you have been given a warm welcome on your visits. It must be reassuring when you have taken such along journey to visit your sister. Long may this continue. Best wishes and thank you.

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Review from Susan S (Daughter of Resident) published on 23 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was at Avalon Court from August 2023 until April 2024 and during her time she received excellent care by all staff. Nothing was too much trouble. She had a lovely spacious room, restaurant for meals and excellent carers including all the entertainment staff. Mum looked forward to so many activities
during her time especially the choir and plays.
Unfortunately after a short time in hospital it was agreed that the home could no longer meet her care needs and she had to move into nursing care. This was a sad day for my mum and the whole family.
The only negative point I would make is concerning care cost credits. Unfortunately due to the timing of mum having to move to a nursing home and the monthly fee being taken from her account, we are still waiting for a credit to be repaid, despite having made number of enquires over the last 6 months. This negative point is not a reflection on the care received overall.

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Review from Sarah D (Daughter of Resident) published on 9 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was very well looked after during his time at Avalon.
The staff were all very caring, friendly and helpful.
The food looked delicious and requests were catered to as far as possible.
Thank you for all that you have done and are doing.

Reply from Elaine Edwards, Customer Service Manager at Avalon Court Care Home - Avery Healthcare

Thank you so much for your 5* review. Our staff at Avalon do their very best to cater to everyone's individual needs. I will pass on to the kitchen staff your compliments. I'm so glad we can make families happy as well as our residents. Very best wishes.

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Review from J B (Wife of Resident) published on 8 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I feel the care home is very well suited for residents with physical disabilities.
My husband has dementia. I did hope more could have been carried out to stimulate him.
Not a great amount of staff on his floor. Meetings and training courses left a very thin covering of staff at times.
I do feel
the staff did their best for the residents in their care though.

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Current Review Score: 9.8 (9.788)

Overview of Review Score

The Review Score of 9.8 (9.788) out of 10 for Avalon Court Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.788 for Avalon Court Care Home - Avery Healthcare is calculated as follows: ( (311 Excellents x 5) + (46 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 372 Ratings = 4.788

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Avalon Court Care Home - Avery Healthcare is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 107 registered maximum number of service users is 21.4, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (12)

Meet the Team (3)

Rachael

Rachael Thorpe

Job Title: Home Manager

Joined: 2015

My name is Rachael Thorpe and I am the Registered Manager at Avalon Court.


I have over 28 years of experience working within the healthcare sector. I have worked for Avery from 2015, becoming the Home Manager in November 2020.


It is a pleasure to work with such an amazing staff team. I also feel incredibly fortunate to work with our fabulous residents. Making a daily difference to the residents that we support, makes my role worthwhile.

Ella

Ella Lamber

Job Title: Deputy Manager

Joined: 2016

My name is Ella and I am the Deputy Manager at Avalon Court.


I have 10 years of experience working in the Health and Social Care sector.


I have worked at Avalon Court since 2016 and I have been Deputy Manager from 2021.


I look forward to coming to work each day, Avalon Court is an enjoyable place to work as it is like working with my family.


Part of my role is ensuring that the staff deliver a high-quality service to our wonderful residents.

Elaine

Elaine Edwards

Job Title: Customer Service Manager

Joined: 2014

My name is Elaine and I am the Customer Services Manager at Avalon Court. My role includes being the first point of contact for any new enquiries from potential new admissions, families and local authorities.


I absolutely enjoy my job and cannot imagine doing anything else!


Working at Avalon Court is like one big family and our residents are at the heart of everything we do!

Frequently Asked Questions about Avalon Court Care Home - Avery Healthcare

What types of Care is Avalon Court Care Home - Avery Healthcare registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability & Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Avalon Court Care Home - Avery Healthcare have?

There are 107 Single Rooms.

What are the Facilities & Services at Avalon Court Care Home - Avery Healthcare?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Avalon Court Care Home - Avery Healthcare to the centre of Coventry?

3.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Avalon Court Care Home - Avery Healthcare to verify any information. View our terms and conditions. Avalon Court Care Home - Avery Healthcare has an Enhanced Service - more info.