Avalon Court Care Home - Avery Healthcare

1 Glendale Way, Tile Hill, Coventry CV4 9YQ
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9.8 215 Reviews
  • Avalon Court Care Home - Avery Healthcare, Coventry
Avalon Court Care Home, situated in Coventry, is a contemporary residence known for its exceptional care and companionship. Located on Banner Lane near Tile Hill, the home boasts stylish décor with full-length windows in the foyer, creating a welcoming atmosphere. The ground floor café opens onto a spacious rear garden and terrace, a favourite relaxation spot for residents. Bedrooms feature walk-in en-suite showers, queen-sized beds, DVD players, and flat-screen TVs.

The communal areas are bright and airy, the property features a rooftop garden that has a potting shed and greenhouse. The garden offers undisturbed views. Pamper yourself at the state-of-the-art cinema room and hair salon exclusively available for the residents.

Avalon Court offers respite, residential and dementia care to support residents with complex care needs and those affected by dementia. They understand the importance of providing high-quality, tailored dementia care, which is why they have a dedicated Memory Care Suite. Their approach to care is person-centred, and they work closely with families to create care plans that incorporate life stories. They also use internet resources to help residents reminisce and engage with their past.

Stay updated on this vibrant care home activities through its Facebook page. For inquiries, please call the friendly team or visit to see what they've been up to.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 107 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1360
  • Self-Funded Residential Dementia Care: from £1470
  • RESPITE Self-Funded Residential Care: from £1370
  • RESPITE Self-Funded Residential Dementia Care: from £1480

These prices are only a guideline, please contact Avalon Court Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Rachael Thorpe (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2014
  • Last Refurbishment: 2015
  • Number of floors: 4

Room Information

  • Single Rooms (107)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (105)

Avalon Court Care Home - Avery Healthcare Reviews (215)

Total of 215, showing 201-215
9.8

Avalon Court Care Home - Avery Healthcare has a Review Score of 9.8 (9.788) out of 10, based on 31 reviews in the last 2 years. Over all time Avalon Court Care Home - Avery Healthcare has 215 reviews.

Overall Experience

  • 187
  • 23
  • 3
  • 0
  • 2

Date Published

215
10
18
31
184

Review from Ronald C (Relative of Resident) published on 1 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent everything form what I've seen. The staff are wonderful.

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Review from Tudor D (Son of Resident) published on 26 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The facilities are very good. Staff very friendly and attentive. All areas are very clean and tidy. The choice at breakfast could be improved.

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Review from Robin B (Power of Attorney of Resident) published on 25 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent caring compared to others I have visited. Residents are lucky to be here.

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Review from Alan H (Son-in-law of Resident) published on 18 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nothing seems to much trouble. My mother-in-law is well cared for at all times. Staff are very helpful.

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Review from Nicola D (Relative of Resident) published on 13 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very helpful from the start as you come in to all the staff on floors. Hope they keep up the good work as I would love some place like this when I need it.
Fab.
Amazing.
Friendly.
Caring.

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Review from C J (Son of Resident) published on 11 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Please do not change anything, what a fantastic place to be (5 star).
You cannot and should not change perfection.

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Review from Joanne H (Daughter of Resident) published on 7 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy that my Mum is here as I know she is happy and very well cared for. All her visitors, family and friends are very impressed with the atmosphere, facilities and the friendliness of the staff. There are many opportunities to have a go at a variety of activities and staff are always on
hand to have a friendly word or there in case of need.

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Review from K S (Niece of Resident) published on 31 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has resided at Avalon Court since August 2013.
Since Avery Healthcare took over in April 2015, there have been many gradual and welcome improvements to the facilities and the staff recruitment and training. This is a lovely environment, 5 star hotel equivalent, that provides a beautiful home
for all.
The menu is varied and options offered daily to residents. Relatives are encouraged to join their family and friends for meals which is lovely and very welcome. Parking can be an issue occasionally although the car park is a generous size. Woods opposite make for lovely walks in the better weather.

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Review from Janet (Friend of Resident) published on 23 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visit weekly, admire atmosphere, staff and the home itself, would recommend.

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Review from Steve T (Son of Resident) published on 16 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brilliant, palatial place. Extremely friendly and efficient staff. My mum has nothing but good things to say about her care. Room is superb as is the food. I'd recommend Avalon Court to anyone.

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Review from E B (Daughter of Resident) published on 16 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the minute you step over the door in reception the welcome is cheerful, honest and open. The staff know all of the residents and always ask after individuals. Once on first floor, the care and nursing my mother receives is second to none. We as a family are so pleased we made the move with my mother.

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Review from Mary (Daughter of Resident) published on 14 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Home very well run, staff friendly and helpful during respite care. Nice facility unfortunately out of mum's budget to become permanent. Thank you to all the staff and reception staff.

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Review from J I (Brother of Resident) published on 3 December 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is far the best care home we have seen. The standard is very high, the staff are pleasant and caring. It is a pleasure to enter this home.

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Review from Lyn P (Daughter of Resident) published on 20 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Avalon is without a shadow of a doubt the most fantastic care home I've ever seen. The staff at all levels are friendly and helpful. The home is kept spotlessly clean I would highly recommend this home.

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Review from Judith (Friend of Resident) published on 17 November 2015
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Visitors are made welcome and assisted where necessary. It is lovely to be able to make a drink to share with residents. This feels more homely and normal than many residential settings. Facilities appear good, hair salon, bistro, residents room.

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Current Review Score: 9.8 (9.788)

Overview of Review Score

The Review Score of 9.8 (9.788) out of 10 for Avalon Court Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 30 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.788 for Avalon Court Care Home - Avery Healthcare is calculated as follows: ( (311 Excellents x 5) + (46 Goods x 4) + (13 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 372 Ratings = 4.788

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Avalon Court Care Home - Avery Healthcare is based on 30 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 107 registered maximum number of service users is 21.4, which has been reached with 30 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Feb 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (12)

Meet the Team (3)

Rachael

Rachael Thorpe

Job Title: Home Manager

Joined: 2015

My name is Rachael Thorpe and I am the Registered Manager at Avalon Court.


I have over 28 years of experience working within the healthcare sector. I have worked for Avery from 2015, becoming the Home Manager in November 2020.


It is a pleasure to work with such an amazing staff team. I also feel incredibly fortunate to work with our fabulous residents. Making a daily difference to the residents that we support, makes my role worthwhile.

Ella

Ella Lamber

Job Title: Deputy Manager

Joined: 2016

My name is Ella and I am the Deputy Manager at Avalon Court.


I have 10 years of experience working in the Health and Social Care sector.


I have worked at Avalon Court since 2016 and I have been Deputy Manager from 2021.


I look forward to coming to work each day, Avalon Court is an enjoyable place to work as it is like working with my family.


Part of my role is ensuring that the staff deliver a high-quality service to our wonderful residents.

Elaine

Elaine Edwards

Job Title: Customer Service Manager

Joined: 2014

My name is Elaine and I am the Customer Services Manager at Avalon Court. My role includes being the first point of contact for any new enquiries from potential new admissions, families and local authorities.


I absolutely enjoy my job and cannot imagine doing anything else!


Working at Avalon Court is like one big family and our residents are at the heart of everything we do!

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