Avalon Court Care Home - Avery Healthcare

I couldn't have imagined feeling any worse than I did having to put my Dad in a home, but from the moment I walked in I felt that Avalon was the place for us. Each and every one of the staff from reception to the carers, to the chefs, kitchen staff and entertainment coordinators have made us feel part of the family. My Dad is interacting more and more than he has done in a long time.

Facilities are like a 4 star hotel. Food is properly cooked by chef and of very good quality. All of the staff are extremely friendly and helpful. They are very pro-active in keeping their clients happy and engaged. Lots of activities and choices. We can visit at any time and the care given is very transparent.

Superb location, great facilities, great caring staff, relaxed, clean, no smells, cake and coffee, good parking, activities trips out every week. Overall a fantastic place to retire or for respite. Everything catered for, fab home.

I'm very happy here as it's very friendly, the food is good and there are some nice outings. The staff are excellent.

I am very impressed with the care and support my granddad is receiving at Avalon Court. The building and facilities with are finished to a very high standard. Activities are planned with care and consultation with the residents. There are many small touches which make a difference to both residents and their families, these include being able to join your family member for dinner in the dining rooms, family and birthday celebrations, the private dining hall and the bistro café with free fresh cakes and drinks available. I am pleased that staff have made such an effort to enable my granddad to settle in and find out and support his interests, including in gardening. Staff always ensure that any medical appointments are booked and referrals for follow up are chased up when required.

I feel reassured knowing that my granddad has the best possible care. Staff communicate clearly and effectively and are very approachable in person, by phone or email to address any issues or concerns.

It is not a happy time seeing your parents lose their independence, but the staff and the accommodation make it seem a pleasant experience. Thanking them for all their help and consideration given to my parents.

The staff are all very friendly and caring. They all seem to know each patient, even reception staff obviously know who you are when visiting. There is always a very welcoming atmosphere from when you enter reception until you leave.

5. The building is very well maintained and clean.

My aunt has been in this care home for a few months now. The staff have been excellent in caring for her. The food has improved a lot since the new chef arrived and I enjoy being able to have lunch with her when I visit. This home is more like a 5 star hotel than a care home.

My only observation is that my dads appearance has been poor on occasions ie nails not cut, unshaven, which is unacceptable given that my father is/was a very smart individual.

The centre is immaculate and fully staffed, who are always helpful, courteous and go out of their way to assist. The arrangement of group dining is an excellent idea for residents to integrate with each other and for some companionship. The rooms are clean, well equipped, with trained staff on hand to provide appropriate equipment as required. It is indeed a care centre of excellence!

Visiting a resident in care very impressed with the decor and attitude to all the staff concerned. The home is a credit to all concerned. Well Done.

Since my mother has been in Avalon Court she has progressed health wise through the excellent care she has received. She is now as fit as we can expect.

As soon as I walked through the doors I was impressed. The reception is impressive and well lit and decorated. My worry that other areas might not live up to these standards were quickly dispelled. My dads room is beautiful and very well equipped. The staff are amazing, cheerful, friendly and very helpful. We have experienced no problems at all and would highly recommend to anyone. If I had to pick a fault it would be accessibility on the bus- which is an outside issue. It's hard to put into words just how great the place is so I would recommend a visit and see for yourself.

I feel that my mum is receiving excellent, professional care. I feel that the staff are extremely friendly, genuine and display empathy towards my mum on a professional and personal level. The level of care has allowed me to feel that my mum is in a safe and kind environment, which greatly alleviates those 'guilt feelings' after visiting.

My step father was looked after very well during his stay at Avalon at a very difficult time. The family consider Avalon Court to be 1st class, safe, comfortable and spacious and are very grateful for the help and support they received.

The only concern I have is clothes that disappear never to be seen again!! i.e. new trousers bought at the care home.

Accommodation excellent always very clean and tidy. My brother is always clean and tidy. Doesn't mix easily and is always in his room asleep most of the time, but now he does go on the occasional outings, which he enjoys. We have on occasions found odd things missing! some of them do turn up in time. My brother seems contented in his surroundings and he enjoys his visitors.

Excellent everything form what I've seen. The staff are wonderful.

The facilities are very good. Staff very friendly and attentive. All areas are very clean and tidy. The choice at breakfast could be improved.