
Excellent facility. Very clean and organised. Great staff.Richard J(Son of Resident/Service User)



Excellent facility. Very clean and organised. Great staff.Richard J(Son of Resident/Service User)



Charters Court Care Home, ideally situated in the luxurious Charters Retirement Village, in East Grinstead, West Sussex, delivers residential, nursing and residential dementia care.
Set in a welcoming environment, residents at Charters Court benefit from a number of spaces to relax, socialise and dine, as well as engage in the varied activities programme which includes everything from exercise classes to baking and gardening.
Taking a person-centred approach, all care services...
Charters Court Care Home, ideally situated in the luxurious Charters Retirement Village, in East Grinstead, West Sussex, delivers residential, nursing and residential dementia care.
Set in a welcoming environment, residents at Charters Court benefit from a number of spaces to relax, socialise and dine, as well as engage in the varied activities programme which includes everything from exercise classes to baking and gardening.
Taking a person-centred approach, all care services are completely personalised to individual residents and their unique requirements and preferences, ensuring they not only feel safe and cared for but also respected and valued for who they are.
Community is a big focus at Charters Court too. As well as encouraging residents to spend time with friends and family and other residents, the team also arrange plenty of opportunities to get involved with the East Grinstead community, ensuring they never feel excluded from living the life they want to live.
To find out more about life at Charters Court, please get in touch with the team.
Care Provided by Charters Court Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- For a maximum of 60 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Moderate Dementia
Facilities
- Smoking not permitted
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Phone Point in own room
- Television point in own room
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Charters Court Care Home for full pricing details and T&Cs.
Contact Charters Court Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- HC-One
- Private Owned
Person in charge
- Shirley Emilio (General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (60)
- Single Rooms with ensuite Wet Room (60)
Visiting
- Open visiting
Parking
- Parking available
Charters Court Care Home Reviews (158)
Charters Court Care Home has a Review Score of 9.8 (9.844) out of 10, based on 41 reviews in the last 2 years.
Over all time Charters Court Care Home has 158 reviews.
I would 100% recommend Charters. The care is truly second to none. The carers and nurses genuinely go above and beyond to ensure that everyone in their care is comfortable, treated with dignity and compassion, and has their needs met at all times.
The staff are incredibly friendly and caring -...
I would 100% recommend Charters. The care is truly second to none. The carers and nurses genuinely go above and beyond to ensure that everyone in their care is comfortable, treated with dignity and compassion, and has their needs met at all times.
The staff are incredibly friendly and caring - they really do become like a second family. Knowing that my mum was surrounded by such a kind, compassionate and dedicated team gave me the reassurance I needed and, most importantly, allowed me to finally relax knowing that she was in the very best hands.
I will always be incredibly grateful to the whole team at Charters for the care, kindness and love they showed my mum.
My partner has been a resident for 5 years and I could not be happier with the care she recieves. Charters Court could not do more for her in any way!
My partner has been a resident for 5 years and I could not be happier with the care she recieves. Charters Court could not do more for her in any way!
Mum had been with Charters for nearly 2 years, before she came, she was frightened of being alone especially at night and often went out not knowing where she lived. When she 1st came to Charters, she was unsettled, which is normal, but she did settle down well, she joined in activities, and we...
The staff are amazing, from the kitchen, housekeeping, activities, office and of course the care team, they are all always happy, polite and understanding, always offer us a cuppa.
A massive THANK YOU to the carers for looking after mum, all of you are just amazing.
In the weeks Mum lived at CHC she received excellent care all round. If any issues were raised, for example, same sex carers for washing, they were...
In the weeks Mum lived at CHC she received excellent care all round. If any issues were raised, for example, same sex carers for washing, they were only too pleased to accommodate us. It made mums life far more comfortable. (No such choice in hospital!)
We came to know the staff on first name terms in very short order, making for a really welcoming environment for us as relatives. The chef is a real character and the food was always well presented, even though Mum had a medically restricted diet.
Mum was not keen on going into a nursing home but I believe she came to embrace Charters Court as her home in short order, given the attention of the staff, who clearly make or break such an environment.
Also the food's great.
Also the food's great.
Wonderful; the staff in all capacities work with the relatives to support the residents in my 8yrs experience. I could not ask for any more
Wonderful; the staff in all capacities work with the relatives to support the residents in my 8yrs experience. I could not ask for any more
Just really impressed with every member of staff at Charters Court Care Home. From arrival you are greeted by a lovely lady Clare, Kim the admin officer is always a pleasure to talk to as well! Every single staff member in Willow are amazing & all deserve a pay rise!
Just really impressed with every member of staff at Charters Court Care Home. From arrival you are greeted by a lovely lady Clare, Kim the admin officer is always a pleasure to talk to as well! Every single staff member in Willow are amazing & all deserve a pay rise!
Very happy with everything at Charters Court. My sister is very well looked after.
Very happy with everything at Charters Court. My sister is very well looked after.
My father is well looked after at Charters Court and has settled well. The care team have supported us on a journey as a family in adjusting to my father being there. They have been unfailingly kind to him and advocate for his wellbeing at the home and with medical professionalism. This is very...
My father is well looked after at Charters Court and has settled well. The care team have supported us on a journey as a family in adjusting to my father being there. They have been unfailingly kind to him and advocate for his wellbeing at the home and with medical professionalism. This is very much appreciated when we cannot be there to speak for him. It is these simple things that make Charters Court a place where we can trust a cherished family member is safe and cared for.
The building and grounds are always kept in an excellent condition and staff are so lovely and friendly.they make you feel so welcome and nothing is too much trouble for...
The building and grounds are always kept in an excellent condition and staff are so lovely and friendly.they make you feel so welcome and nothing is too much trouble for them.
The food is outstanding and freshly made every day.
It's an absolute pleasure to visit especially in the summer when you can sit outside in the beautiful surroundings.
Everyday there are multiple activities to participate in if you want and every effort is made to include everyone.
I couldn't think of a better home that my mother could be in.
My mother has been a dementia resident for over three years. Staff are very friendly and kind to our family. They are very understanding of my mother's dementia and are very patient trying to help her everyday. Dementia is very difficult to cope with, causing mood swings and great confusion as the...
My mother has been a dementia resident for over three years. Staff are very friendly and kind to our family. They are very understanding of my mother's dementia and are very patient trying to help her everyday. Dementia is very difficult to cope with, causing mood swings and great confusion as the short term memory is poor so you keep having to explain things. The home has good management and great staff. For the more able residents the well being staff are wonderful at arranging events and activities for them.
My mum has been a resident for nearly a year now. We had a few ups and downs at first but mum (Rita) has settled in well and seems very happy and settled. She has been taking part in activities and is even a member of the choir (something I never thought I would see). The activities are very well...
My mum has been a resident for nearly a year now. We had a few ups and downs at first but mum (Rita) has settled in well and seems very happy and settled. She has been taking part in activities and is even a member of the choir (something I never thought I would see). The activities are very well planned out with something for everyone. Mum attended a sign language class last week and I had a chance to sit in on it, it is such a good idea and something staff and residents can all learn together.
The staff are always happy and friendly and we always get a cuppa when we visit. We are always kept up to date with mum's care and they are always avaliable if we need to discuss anything. Mum seems to have a good rapour with the staff and we are very thankful to all the staff for looking after mum so well.
I would like to say how wonderful the care is that my father is receiving. Each and every nurse and carer could not be doing more to make Dad feel at home. They treat him with dignity and respect and are so kind and caring in everything that they do. All the nurses have communicated wonderfully...
I would like to say how wonderful the care is that my father is receiving. Each and every nurse and carer could not be doing more to make Dad feel at home. They treat him with dignity and respect and are so kind and caring in everything that they do. All the nurses have communicated wonderfully wtih us as a family, for which I have been so very grateful.
My mother has been at Charters Court for a year, and the overall experience has been excellent throughout. The staff are genuinely amazing, kind and attentive, always willing to go the extra mile. The rooms are lovely, and the home is consistently kept clean and welcoming. The food is always of a...
My mother has been at Charters Court for a year, and the overall experience has been excellent throughout. The staff are genuinely amazing, kind and attentive, always willing to go the extra mile. The rooms are lovely, and the home is consistently kept clean and welcoming. The food is always of a high standard and Mum always enjoys her meals - especially her lunchtime glass of wine. I am truly grateful for the exceptional care she receives here, and I wouldn't hesitate to recommend the home to anyone looking for a warm, supportive and well-run environment for their loved ones.
My mother has been a resident for a year now and our experience has been very positive in every way. The ambience of the house is happy, relaxed but professional and caring. The staff from the kitchen to all the carers and management are so friendly and caring. The food and menus are excellent....
My mother has been a resident for a year now and our experience has been very positive in every way. The ambience of the house is happy, relaxed but professional and caring. The staff from the kitchen to all the carers and management are so friendly and caring. The food and menus are excellent. There are numerous activities available for my mother to join in from those in house to outings to the local church, shops or the coast in the summer. We are so pleased with her stay here.
I can honestly say the care given at Charters Court Care Home surpasses all care homes I have visited around this area. The premises are really beautiful, the staff are kind and efficient without exception, and I am 100% confident that you are looking after my friend to the highest standard. Your...
I can honestly say the care given at Charters Court Care Home surpasses all care homes I have visited around this area. The premises are really beautiful, the staff are kind and efficient without exception, and I am 100% confident that you are looking after my friend to the highest standard. Your activities are wonderful too, and she has newly discovered artistic skills she never knew she had - amazing!
Charters Court Care Home is a lovely care home. The building and outside areas are beautifully maintained. The ladies on the reception desk are warm, welcoming and very helpful. The care staff are really kind and caring and very professional. The rooms are spotlessly clean and the residents are...
Charters Court Care Home is a lovely care home. The building and outside areas are beautifully maintained. The ladies on the reception desk are warm, welcoming and very helpful. The care staff are really kind and caring and very professional. The rooms are spotlessly clean and the residents are happy and content. The food is varied and very good. An all round excellent home!
My aunt was in hospital earlier this year and when she finally came out she was unable to walk or eat normal food. The carers at charters worked hard to get her back...
My aunt was in hospital earlier this year and when she finally came out she was unable to walk or eat normal food. The carers at charters worked hard to get her back to walking and eating. It's aIways a sad and upsetting time when a loved one has to go into care but it is much easier when they are in a caring supportive environment.
The food is a very high standard and the rooms and communal spaces are clean and attractive.
It's remarkable how they have brought her back from a serious illness to drastically improve her mobility and appetite.
It's remarkable how they have brought her back from a serious illness to drastically improve her mobility and appetite.
Generally friendly & kind staff.
Food is good.
Generally friendly & kind staff.
Food is good.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 11 June 2021Good
- CaringGood
- EffectiveGood
- ResponsiveRequires improvement
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (34) & Events (0)
- 01 Apr 2026
Residents at Charters Court Care Home in East Grinstead enjoyed a fun and creative morning recently as they came together to make colourful Easter chick pom-poms. The activity brought plenty...
- 30 Mar 2026
Residents at Charters Court Care Home in East Grinstead recently spent a relaxing and creative morning arranging beautiful flowers, bringing colour and joy to the home. The popular activity saw...
- 26 Mar 2026
Residents at Charters Court Care Home in East Grinstead, West Sussex, have been making the most of the recent spell of glorious weather by spending time outdoors and enjoying the...
There are no upcoming events for Charters Court Care Home.
Accreditations
There are no accreditations posted yet for Charters Court Care Home.
Meet the Team (1)

What does ‘kindness’ mean to you?
“Kind care is always listening to the residents and their families and learning what is important to them.”
As a...
What does ‘kindness’ mean to you?
“Kind care is always listening to the residents and their families and learning what is important to them.”
As a Manager, Shirley has gained a wealth of experience in providing care and support to elderly people to enrich their lives. She is a knowledgeable and dedicated leader who is passionate about delivering the highest standards of care and quality of life for Residents.
Shirley closely shares HC-One’s vision is aiming to provide the kindest care for each and every Resident. She extends this caring approach to her Colleagues and works closely with them to deliver care and support to Residents in a way that they gain the most benefit, in a warm and welcoming home.
When asked what her favourite about being a Home Manager, Shirley remarked:
"My favourite thing about being a Home Manager is knowing my residents are safe, cared for and supported by my staff team. That the home is respected and somewhere people want to come and live.”
If you would like to find out more about Charters Court, Shirley would be delighted to have an informal discussion with you to answer any questions and provide further information.
Frequently Asked Questions about Charters Court Care Home
What types of Care is Charters Court Care Home registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Charters Court Care Home have?
There are 60 Single Rooms.
What are the Facilities & Services at Charters Court Care Home?
Smoking not permitted, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room are some of the Facilities & Services.
How far is Charters Court Care Home to the centre of East Grinstead?
1.5 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Charters Court Care Home to verify any information. View our terms and conditions. Charters Court Care Home has an Enhanced Service -what an Enhanced Service includes.