Cumnor Hill House, Oxford, Oxfordshire
Cumnor Hill House, Oxford, Oxfordshire
Cumnor Hill House, Oxford, Oxfordshire

Cumnor Hill House is a purpose-built care home offering spacious care facilities within a luxury environment. Offering all-inclusive pricing where everything the home offers is included for a single weekly fee.

A team of professional and skilled staff are trained in the delivery of high-quality care to all residents, of all abilities, and all hospitality staff are trained to hotel standards. Their policy is to always pay above the National Living Wage and employ a higher than average quantity of staff, ensuring all residents' expectations are always met.

The home features its own cinema room where residents can relax, a fully stocked bar/bistro, library, private dining room, spa, hairdressing salon and landscaped gardens.

Cumnor Hill House has a full-time events manager who organises activities and events for all residents to enjoy, while the home has its own chauffeur driven limousine for use on days out and special occasions.

The pricing policy is all-inclusive - a single weekly fee covers all care, all facilities and all events. This includes the bar bistro, fine dining and entertainment.

Group: Berkley Care Group

Person in charge: Louise Axtell (General Manager)

Local Authority / Social Services: Oxfordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 72 Service Users

Registered Care Categories*: Dementia • Old Age

Specialist Care Categories: Alzheimer's

Admission Information: Ages 65+.

Single Rooms: 72

Rooms with ensuite WC: 72

Weekly Charges Guide: Personal Care Single £1300 – £1600 Nursing Care Single £1350 – £1650 (These prices are only a guideline, please contact Cumnor Hill House to find out the exact price for your requirements.)

Our fees are all-inclusive - there is absolutely nothing extra to pay from our full range of luxurious services.

We also offer Nursing, Respite and Day Care, please contact us for details.

Facilities & Services: Day Care • Respite Care • Convalescent Care • Pets by arrangement • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Latest Care Quality Commission* Report on Cumnor Hill House: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

3 Bed Vacancies

posted 08 Jan 2018

Residential and Dementia and Nursing

Reviews

9.8 Cumnor Hill House has a Review Score of 9.8 (9.842)

The Review Score of 9.8 (maximum of 10) for Cumnor Hill House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 38 Reviews over all time. This Average Rating is also the rating value for Cumnor Hill House in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 20 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.842 for Cumnor Hill House is calculated as follows: ( (382 Excellents x 5) + (63 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 449 Ratings = 4.842

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Cumnor Hill House is based on 20 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 14.4 positive Reviews (72 registered maximum number of service users ÷ 5). 20 Reviews ÷ 14.4 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    34
  • Good
    4
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Cumnor Hill House?

  • Extremely LIKELY
    35
  • Likely
    3
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Cumnor Hill House

  • Daughter of Resident/Service User
    10
  • Friend of Resident/Service User
    10
  • Resident / Service User
    4
  • Son of Resident/Service User
    4
  • Niece of Resident/Service User
    3
  • more

If I had to go into a home Cumnor Hill House would be top of my list.

How likely would you be to recommend Cumnor Hill House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Louise Axtell, General manager at Cumnor Hill House responded to this review on 13 Jan 2018:

Thank you for taking the time to provide the team with this feedback

I came here feeling broken (spinal fractures) but felt safe from the moment I arrived. Have received the best possible care anyone could have. Everyone very kind, caring and eager to please. The Clinical Manager understands exactly what is required and has extraordinary empathy with everyone. I am very satisfied and happy here. I have not met with any unpleasantness or impatience.

How likely would you be to recommend Cumnor Hill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Louise Axtell, General Manager at Cumnor Hill House responded to this review on 09 Jan 2018:

Thank you for giving such wonderful feedback.

A lovely experience visiting somebody in this beautiful care home that feels very much like a top hotel.
Always very welcoming and well looked after with drinks, food if wanted.
Also great welcoming entertainment night.
My Aunt was recently 90 and nothing was too much trouble for the manager and her team, very welcoming to all that visited and they put on a fabulous spread for all, thank you so much. The staff are great.

How likely would you be to recommend Cumnor Hill House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Louise Axtell, General Manager at Cumnor Hill House responded to this review on 04 Jan 2018:

Thank you for taking the time to provide such lovely feedback.

Excellent care home and management - always looking to improve their high standards. Extremely caring staff, clean and comfortable home in lovely surroundings.

How likely would you be to recommend Cumnor Hill House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Louise Axtell, General Manager at Cumnor Hill House responded to this review on 15 Dec 2017:

Thank you for taking the time to provide the team with such kind feedback.

Walking into Cumnor Hill House, the feeling was calm, friendly, understanding and warm. Our family can't thank the staff enough for their sympathetic and efficient work prior to our mother moving into this wonderful place. I walked into our first meeting expecting to and looking to find fault, but I still can't. The staff are exceptional. The facilities are exceptional. We've experienced such professionalism, understanding and genuine kindness from the moment we set foot in the house.

Huge thanks to an excellent team of people led by an exceptional manager.

How likely would you be to recommend Cumnor Hill House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

My father spent his last four months at Cumnor Hill House. He was very, very happy there. A purpose built, modern, elegant building in beautiful grounds. Everyone that visited him was immediately impressed by their reception, all the qualities of a top rate hotel. However, most importantly all left with a lasting memory of the friendly, good-natured and very professional staff. When visiting we enjoyed dining with him, especially in the bar/bistro. We had hoped to see rugby in the cinema with him and spend Christmas with him, sadly not to be. However, we have fond memories of all the regular entertainments on Thursdays and much more besides. The highlight of his stay was the 40's garden party where everyone (staff and residents alike) dressed in period costume, Winston Churchill spoke and introduced the Andrews sisters! Fun was had by all! All in all what a marvellous home it was for him.

How likely would you be to recommend Cumnor Hill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Louise Axtell, General Manager at Cumnor Hill House responded to this review on 28 Nov 2017:

Thank you for taking the time to give such lovely comments
it was an absolute pleasure to care for your father and he was such a wonderful man.

At the start of 2017, it was decided that my Nan had to move into a care home so that she could have 24/7 care. It was a really tough decision for a family to make. However, in finding Cumnor Hill House the process was made a lot smoother for everyone involved but most importantly my nan. Since then my nan has made friends and gets to share all her memories with not just the other residents but also it’s staff. They offer a 5-star service from food to entertainment. The residents are kept active through events throughout the week and even have some day trips. The manager and her team really go out their way to make your loved ones loved. If anybody is looking at care homes for their loved ones, you need to think twice before looking elsewhere.

How likely would you be to recommend Cumnor Hill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Louise Axtell, General manager at Cumnor Hill House responded to this review on 23 Nov 2017:

Thank you for taking the time to leave such wonderful comments.

Cumnor Hill House is an amazing care home. My Nan is looked after by a fantastic team that go out of their way to make her and all the residents to feel comfortable, cared for and happy.
The home is modern and has been built to a very high standard with an extremely comfortable feel and gorgeous decoration - just like a five-star hotel, with beautiful grounds around it. Always spotlessly clean.
On a Thursday evening, they have entertainment which was for everybody to attend. They do a superb job arranging all the great entertainment, which is enjoyed greatly by all.
All the staff are amazingly kind and helpful. They always make myself, my husband, our children and the whole family extremely welcome- nothing seems too much trouble. They give all care with such compassion. I am very thankful my Nan is surrounded by such wonderful people. The manager and her team do an amazing job and I’m very grateful to them all for taking such great care of my Nan.

How likely would you be to recommend Cumnor Hill House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Louise Axtell, General Manager at Cumnor Hill House responded to this review on 17 Nov 2017:

Thank you very much for taking the time to give such wonderful feedback.
We will be sure to pass these wonderful comments onto the whole team.
Many thanks,
Louise Axtell
General Manager.

We have visited our friends many times. The greeting by the staff on the desk is very good. All the staff seem very willing to help and offer us refreshments if we wish.
Our friends seem settled and if one can no longer manage at home this is the next best thing. The rooms are bright and the furniture is good. There is a very nice room called 'fine dining" where they can invite friends to meals.

How likely would you be to recommend Cumnor Hill House? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Louise Axtell, General Manager at Cumnor Hill House responded to this review on 25 Sep 2017:

Thank you for taking the time to provide the home with feedback.

I have no comparison to go by as this was my first experience in a care home.

All I can say is that I have never been surrounded by so much kindness or concern for my well-being. It never wavered and I felt that every one of the staff really cared on an everyday basis.

There were some very sick people on the floor above and I could see they were looked after with the same care and attention.

How likely would you be to recommend Cumnor Hill House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

The quality of care and personal attention given to my mum as she recuperated for a month at Cumnor Hill House was exceptional. Really kind, considerate and careful attention to all her needs.

The home is fantastically comfortable, attractive and the food is good. It really feels like a hotel. All the staff were amazingly kind and helpful.

How likely would you be to recommend Cumnor Hill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Just been to 1940's party despite the rain it was a most wonderful time, a fake Winston Churchill three brilliant girl singers and tap dancers, delicious food and lots of entertainment etc. Thursday evenings are always good the residents enjoy them and like to see and friends and family too. The carers are all doing a brilliant job and everyone seems happy. This is a beautiful new care home caring for people who at the end time of life are being well looked after with respect. Lovely place to end your days. Well done.

How likely would you be to recommend Cumnor Hill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Louise Axtell, General Manager at Cumnor Hill House responded to this review on 11 Sep 2017:

Thank you very much for providing such positive feedback.

Louise Axtell

General Manager

I had a wonderful day out shopping, thoroughly enjoyed it with the company of the other residents and staff who were very caring.

The lunch was exceptionally good, but for me was large. A most enjoyable day was had by all.

How likely would you be to recommend Cumnor Hill House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Excellent

We as a family are very impressed with the very individual loving care that she is receiving at all times of day and night.
All staff have obviously been trained to a very high standard.
Whenever we visit the home it is always spotlessly clean and at a constant temperature.
My mother is very impressed with the high-quality food as we are.
She very much enjoys the weekly visit to the hairdresser and manicurist.

How likely would you be to recommend Cumnor Hill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

First impressions count! Everyone smiles. My 90-year-old friend was collected by senior Cumnor Hill House staff from an unsatisfactory respite care home. As we saw her being wheeled efficiently into the lively reception/bar area we heard the following conversation: "Would you prefer white or red?. Oh, Rose, I think." Happiness all round potential respite resident is now a permanent enthusiastic resident and much improved in health and spirits. THANK YOU ALL.

How likely would you be to recommend Cumnor Hill House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Management: Excellent

Rooms: Excellent

Value for Money: Excellent

I only have good memories of the home. We were all made to feel like a part of the family. My mother was looked after so well, she was very happy and made lots of friends with the residents and staff. I would recommend this home to anyone. Any worries or questions are resolved quickly, professionally and most of all, in a friendly way.

How likely would you be to recommend Cumnor Hill House? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Good

Value for Money: Good

Louise Axtell, General manager at Cumnor Hill House responded to this review on 07 Jun 2017:

Thank you for your feedback.

My mother has been at Cumnor Hill House for 6 weeks and without exception, every member of staff has been extremely kind to her. They are always available to have a chat with her and nothing seems too much trouble. I am delighted with the care and compassion she receives.

How likely would you be to recommend Cumnor Hill House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

Louise Axtell, General manager at Cumnor Hill House responded to this review on 07 Jun 2017:

Thank you for your comments.

Very comfortable, friendly staff and nursing service were very good.
Morning tea and breakfast service rather unreliable and slow. Patients with Dementia seemed to be around on every floor, which was somewhat upsetting for patients seeking rest and recuperation in a calm atmosphere.
The spa and hairdressing facilities and staff were excellent in everyway.

How likely would you be to recommend Cumnor Hill House? Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Management: Good

Rooms: Good

Value for Money: Good

An excellent care home which looks to provide facilities such as chauffeured cars out to bridge games, above and beyond the norm. This is an all inclusive venture that provides visitors with many of the amenities they would have received if they had visited residents in their own homes.

How likely would you be to recommend Cumnor Hill House? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Satisfactory

We were invited to join a birthday lunch by a friend staying at Cumnor Hill House for 4 weeks. The first thing we noticed was how well and relaxed they looked. He had nothing but praise for the care he was receiving. After a welcome drink at the bar we were taken to the 'Fine Dining' room where we were served a most delicious 3-course meal. Both the food and the lovely way we were looked after were exceptional. There were children in our party and the chef made them meals to order. During coffee in the adjoining lounge, a homemade birthday cake appeared. Thank you to everyone concerned. Cumnor Hill House is a very special place.

How likely would you be to recommend Cumnor Hill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Don't Know

The impression of Cumnor Hill House formed after several visits are that it is extremely well run. All staff being attentive to the needs of residents and visitors alike the atmosphere is warm, friendly and very relaxed. All the staff work well together and there is a genuine feeling of harmony in the home.

How likely would you be to recommend Cumnor Hill House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Samantha Ncube, General Manager at Cumnor Hill House responded to this review on 06 Oct 2016:

Thank you for taking the time to review our service. I will certainly pass on your very kind comments to the team. We hope you continue to visit and enjoy our facilities.

A wonderful caring home where everyone from the cleaners, to the handyman, to the management make you feel welcome, whether as a resident or family member.

Cumnor Hill is clean, spacious and has all the facilities needed for exceptional care of its residents. Also, the food is great.

My mum stayed here for 2 weeks and loved it, likening it to a 5* hotel. She made friends here both with the residents and staff.

It is so nice to be able to attend social events at Cumnor Hill such as coffee mornings and special events as it keeps mums happy memories of her stay alive so she won't worry when she comes to stay again. She is already booked in for 2 more stays.

I would have no hesitation in highly recommending Cumnor Hill House.

How likely would you be to recommend Cumnor Hill House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Samantha Ncube, General Manager at Cumnor Hill House responded to this review on 28 Sep 2016:

Thank you for taking the time to review our service. It is an absolute pleasure having your mum stay and visit, and an added bonus having the family visit too. You are most welcome to continue to do so.

I came to visit my aunty who had been quite poorly. My first impression of the building was very good. The staff at reception were very friendly and accommodating. As soon as I saw my aunt she looked 20 years younger and was beaming with happiness. She told me about the testaments of service she was receiving and said although she was there for just 2 weeks was deciding whether to stay longer as she was so happy there. The gin and tonic at the bar was an added bonus for me!!

How likely would you be to recommend Cumnor Hill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Samantha Ncube, General Manager at Cumnor Hill House responded to this review on 06 Sep 2016:

On behalf the team, thank you for taking the time to review us. It was an absolute pleasure to have met and looked after your aunt. Although her stay has come to an end, please feel free to drop by anytime for a gin and tonic or two!

An excellent welcome to the care home. The ambience is wonderful you feel at home and at peace as soon as you walk through the doors. All staff are very friendly and accommodating nothing is too much for them. Having visited and spent time with a resident I could see that she was very happy, well cared for above all motivated and alert and doing incredibly well.

How likely would you be to recommend Cumnor Hill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Samantha Ncube, General Manager at Cumnor Hill House responded to this review on 22 Aug 2016:

Thank you for taking the time to review our service. It's important to us to get feedback in order to improve our service and it means a great deal to us to have such positive feedback. We hope you will be back to visit us again soon!

Like a 5 star hotel. Very friendly staff, very caring. Enjoyed a nice lunch overlooking the beautiful garden.

How likely would you be to recommend Cumnor Hill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Samantha Ncube, General Manager at Cumnor Hill House responded to this review on 22 Aug 2016:

Thank you for taking the time to review our service. We are so pleased to know that you are enjoying the facilities we provide and that you are happy with the care we provide.

My aunty arrived on 29th July for a two-week stay whilst her son is away. I was extremely pleased to see how happy, comfortable and healthy she is looking after just one day. I returned to visit on Sunday 31st July and she is still very happy. It is a relief to know that she is well looked after, she is comfortable and is making friends, she was even taken to church on Sunday morning which pleased her no end. Thank you!

How likely would you be to recommend Cumnor Hill House? Extremely Likely

Average Rating: 

 4.9 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Samantha Ncube, General Manager at Cumnor Hill House responded to this review on 17 Aug 2016:

On behalf of the team and myself, thank you for taking the time to review us. It was such a pleasure to look after your aunt, and we hope to see you all again soon!

Very welcoming and warming. Great friendly staff with a wide range of services available on request. KEEP IT UP STAFF.

How likely would you be to recommend Cumnor Hill House? Extremely Likely

Average Rating: 

 4.7 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Good

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Samantha Ncube, General Manager at Cumnor Hill House responded to this review on 03 Aug 2016:

On behalf of myself and the team, thank you for your positive response. We are pleased that you have a positive experience with the service.

Fantastic wonderful caring supportive staff, in particular two carers.

How likely would you be to recommend Cumnor Hill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Samantha Ncube, General Manager at Cumnor Hill House responded to this review on 02 Aug 2016:

On behalf of myself and the team, thank you for taking the time to review our service and for your positive feedback. We will ensure that we pass your comments onto the team.

Fantastic- wonderful caring, supportive staff. Will come back.

How likely would you be to recommend Cumnor Hill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Samantha Ncube, General Manager at Cumnor Hill House responded to this review on 02 Aug 2016:

Thank you for taking the time to review our service and for your very positive feedback. We will ensure that your comments are passed onto all the team.

When visiting my grandmother I felt very welcomed and cared for. The staff are absolutely amazing and nothing is ever too much trouble. The cleanliness of the home is fabulous. Would recommend the experience to anyone.

How likely would you be to recommend Cumnor Hill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Samantha Ncube, General Manager at Cumnor Hill House responded to this review on 28 Jul 2016:

Thank you for taking the time to review our service, we greatly appreciate this. Positive feedback such as this helps us to measure our progress.

Excellent home. Would highly recommend it.

How likely would you be to recommend Cumnor Hill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Samantha Ncube, General Manager at Cumnor Hill House responded to this review on 27 Jul 2016:

Thank you for taking the time to visit our home and also for taking the time to review us. Please feel free to visit us again.

Everything was great.

How likely would you be to recommend Cumnor Hill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Samantha Ncube, General Manager at Cumnor Hill House responded to this review on 27 Jul 2016:

Thank you for taking the time to review our service. Please feel free to drop by for a cup of coffee or attend one of our many creative events.

My mother is flourishing in Cumnor Hill House. Loving the activities, food and company. Being totally pampered and having her hair done every week. Also has the use of the chauffeur driven car for medical appointments. She has enjoyed doing some gardening Really enjoying the choice of food.

How likely would you be to recommend Cumnor Hill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Samantha Ncube, General Manager at Cumnor Hill House responded to this review on 26 Jul 2016:

Thank you for taking the time to review us. We always welcome feedback on our service, and we will certainly pass your comments to the staff.

Beautiful home in lovely gardens and a peaceful location.

How likely would you be to recommend Cumnor Hill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Samantha Ncube, General Manager at Cumnor Hill House responded to this review on 19 Jul 2016:

Thank you for visiting our Home. We appreciate the positive feedback and will pass your comments onto our team. We look forward to your next visit!

Beautiful place, very clean, good value for money, friendly staff.

How likely would you be to recommend Cumnor Hill House? Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Samantha Ncube, General Manager at Cumnor Hill House responded to this review on 11 Jul 2016:

Thank you for your review. It is always good for us to get feedback regarding our service so that we can continue to improve our service.

Beautiful home. Excellent facilities. Lovely caring happy staff.

How likely would you be to recommend Cumnor Hill House? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Samantha Ncube, General Manager at Cumnor Hill House responded to this review on 11 Jul 2016:

Thank you for taking the time to review us. We are extremely pleased to hear your comments and we will ensure to pass these on to the entire team.

Made very welcome. Staff very friendly and helpful. Found out a lot of information. Very calm and relaxed atmosphere. Beautiful surroundings. Seems to be adaptable and flexible to suit individuals needs.

How likely would you be to recommend Cumnor Hill House? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Samantha Ncube, General Manager at Cumnor Hill House responded to this review on 20 Jul 2016:

Thank you for taking the time to review our service. We are working very hard to provide luxury living and exceptional care. Any feedback we receive helps us to measure our progress.

State of the art care home. Staff are very welcoming. Facilities are excellent. General manager was extremely helpful and very attentive. Exceptional standards.

How likely would you be to recommend Cumnor Hill House? Extremely Likely

Average Rating: 

 4.5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Samantha Ncube, General Manager at Cumnor Hill House responded to this review on 22 Jun 2016:

Thank you for taking the time to visit our home and review our service. We are very pleased that you enjoyed your visit. Please feel free to drop in to any of our events, and do not hesitate to contact us if we can be of any assistance.

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Awards / Recognitions

April 2017

Job Vacancies

Staff Profiles

Louise

Louise Axtell

Job Title: General Manager

Joined: 2017

Description:

I am the registered Home Manager at Cumnor Hill House and I have worked in the care industry for the last 17 years. I originally qualified as a Chef and Hospitality Manager and was once asked by a friend to help out a local nursing home. I loved it so much I decided to dedicate my career to the care industry.

I feel privileged to be able to work with the team at Cumnor Hill House who strive on a day-to-day basis to deliver the highest possible standards for the residents and their families. I am passionate about building links with the local community and in turn enriching the lives of the residents with whom we care for. Cumnor Hill House is a very unique care home where families and visitors are actively encouraged to come and spend leisure time in our bar bistro area and use the facilities that the home has to offer and this has a fantastic impact on the residents emotional well-being within our care home.

Care Home Idol 2016

There are currently no Care Home Idol entrants who have performed at Cumnor Hill House