Cumnor Hill House

Breeches End, Cumnor Hill, Oxford OX2 9FW
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9.9 131 Reviews
  • Cumnor Hill House, Oxford
Cumnor Hill House is a purpose-built care home in Cumnor with spacious care facilities in a luxury environment.

This Oxfordshire care home offers all-inclusive pricing where everything is included for a single weekly fee.

A team of professional and skilled staff members are trained in the delivery of high-quality care to all residents, with hospitality staff trained to deliver the standards residents would expect in a hotel.

The policy at Cumnor Hill House is to always pay staff above the National Living Wage and to employ a higher than average quantity of team members, ensuring all residents' expectations are always met.

The home has many fantastic features, including its own cinema room where residents can enjoy dementia-friendly film screenings, a fully-stocked bar and bistro, a lovely library, private dining room where residents can entertain guests, spa, hairdressing salon and wonderful gardens.

The home even has its own gym with specialist equipment designed for the elderly, including a MOTOmed and the Cumnor Hill House team includes a physiotherapist, personal trainer and holistic and wellness lead.

A full-time events manager at Cumnor Hill House organises a wide variety of activities and events for all residents to enjoy, while the home has its own chauffeur-driven vehicle for residents to use on days out and special occasions.

With an all-inclusive pricing policy at Cumnor Hill House, a single weekly fee covers all care, all facilities and all events.

This includes getting hair and nails done, having a massage, having a drink and nibble in the bar and bistro area looking out onto the landscaped gardens, enjoying fine dining with the family and each week’s entertainment.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1760 – £1950
  • Self-Funded Residential Dementia Care: £1848 – £2046
  • Self-Funded Nursing Care: £2045 – £2235
  • RESPITE Self-Funded Residential Care: £1910 – £2100
  • RESPITE Self-Funded Residential Dementia Care: £1998 – £2196
  • RESPITE Self-Funded Nursing Care: £2195 – £2385

Our fees are all-inclusive, ensuring you can be confident in one monthly fee that covers all care, facilities and events, regardless of visits to hairdressers, trips out etc, which many other providers will charge you for. We appreciate every situation is unique and we encourage you to call us to discuss pricing in more detail. Your exact fee will be confirmed after a full care needs assessment.

These prices are only a guideline, please contact Cumnor Hill House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Sherrie Hume (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2016
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (75)

Parking

  • Car park available at front of building

Cumnor Hill House Reviews (131)

9.9

Cumnor Hill House has a Review Score of 9.9 (9.913) out of 10, based on 22 reviews in the last 2 years.
Over all time Cumnor Hill House has 131 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Cumnor Hill House
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Total of 131, showing 41-60
Review from Alison K (Cousin of Resident) published on 19 May 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My review is based on my experience of Cumnor Hill from Christmas 2017 when my cousin moved in, to March/April 2021 when ownership and senior management changed. The home is well run and the family and I have a strong belief that it will continue. During these very trying times of the pandemic, the
virus has been well controlled and because of that control, our cousin has been very well looked after.
Reply from Claire Cullen, General Manager at Cumnor Hill House

Thank you for taking the time to complete this review, feedback is very important to the home.

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Review from Kim T (Daughter of Resident) published on 14 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I want to thank the team at Cumnor for looking after Mum so sensitively and doing their best to enable humane visits during the pandemic. I am so grateful for the care and consideration shown to Mum, and us as visitors. Thank you Cumnor.
Reply from Claire Cullen, General Manager at Cumnor Hill House

Thank you so much for taking the time to complete a review for us, it means such a lot to the team, many thanks.

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Review from Hannah F (Daughter of Resident) published on 13 May 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father had rapid onset of complex needs and had a number of failed placements. When he arrived at Cumnor Hill House I very quickly grew a relationship of trust with the home. The home worked hard with outside professionals to make this placement work supporting a long list of care plans, they communicated
transparently and welcomed all visits, family, friends and professionals. Cumnor Hill House works closely with the Oxfordshire Care Home support Service. My father always looks well-groomed and well cared for maintaining his dignity. All the above comments mean that my father has a calm, content and happy life with the expert help he needs. I and my family are very happy with the specialist care that my dad receives at Cumnor Hill House. The staff always appear professional and are very friendly. The environment is fresh, modern and spacy.


Throughout the pandemic, the home has worked hard to ensure the residents have normality.
I would strongly recommend Cumnor Hill.

Reply from Claire Cullen, General Manager at Cumnor Hill House

Thank you very much for your review, feedback is so valuable to ensure we continue to achieve high standards.

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Review from Lorraine M (Daughter of Resident) published on 19 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
All of the staff at Cumnor Hill House are relaxed, confident and friendly. They take time to chat with you and they remember family members. My uncle who travels up from Dorset with his wife are treated so well. Pre-covid restrictions we would have lunch there too.
There is plenty of activities, the
place is spotless and the food is fantastic. The receptionists are welcoming and the surroundings are chic and modern.
My mother is treated with the utmost respect and staff keep me informed of any necessary updates. Nothing seems too much trouble.
It's a wonderful place with an uplifting atmosphere.
Reply from Claire Cullen, General Manager at Cumnor Hill House

Thank you for your kind words about the home and the staff, communication between the home and families is important to ensure our standards remain high for all concerned.

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Review from K D (Resident) published on 19 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The trolley is a hugely valued service but the operator is not a registered employee. She is fully committed to the wider community and always willing to support areas within it that are short-staffed. She has run the service for many years and is a ray of sunshine throughout the development.
Reply from Claire Cullen, General Manager at Cumnor Hill House

Thank you for your feedback and for taking the time to share this.

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Review from Sue C (Daughter of Resident) published on 19 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cumnor Hill House is an amazing home, so welcoming and accomodating. My mum really enjoys living there and has settled in so well. She loves the garden and the activities that are provided. The care is fantastic and it gives us peace of mind that she is so well cared for.
Reply from Claire Cullen, General Manager at Cumnor Hill House

Thank you for taking the time to provide us with this feedback and for your continued support to the home, working together is so important for the residents and staff.

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Review from Anthony W (Husband of Resident) published on 18 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife is in Cumnor Hill House for respite. She suffers from MS and has problems with her walking. She also has the early stages of dementia and can be very confused. The care she receives at Cumnor Hill is extremely good. She has her hair and nails sorted on a regular basis and a physiotherapist visits
every day to help her improve her walking. The food is up to high-quality restaurants and with a free bar, is out of this world. There are frequent activities for her to join in and assistance should it be required.
I'm a Community First Responder and have been on emergency shouts to quite a few care homes locally but have not seen one to better Cumnor Hill in cleanliness and care.
Reply from Louise Axtell, Home Manager at Cumnor Hill House

Thank you for taking the time to provide the team with such wonderful feedback it is appreciated
Many Thanks
Louise

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Review from Karen B (Daughter of Resident) published on 26 August 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Arranging for my mother to move into a care home was the hardest decision. However, from day one until she sadly died over a year later, all the staff made her welcome and welcomed us as a family. They became part of our extended family and people we and our mother trusted to care for her and keep her
safe. They had a great rapport with my mother, which was so important as she couldn’t communicate. The staff genuinely care, it is not just a job to them. You can see this in the way they are around the residents, adapting their skills as peoples’ needs change. All staff get involved and take an interest regardless of their role. They went the extra mile to help us celebrate birthday and Christmas as a family and make memories. In her final week, they made sure she was cared for with dignity and respect and showed compassion to family members to enable us to say our goodbyes. We are so grateful to the staff for all the care and support they gave to both Mum and us as a family.
Reply from Louise Axtell, Home Manager at Cumnor Hill House

Thank you for taking the time to provide such lovely feedback. It was a pleasure caring for mum and this feedback for the team really does mean so much.

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Review from M C (Daughter of Resident) published on 1 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My 93-year-old Dad has just returned home after spending two weeks respite at Cumnor Hill House. The staff were all wonderful - not just to Dad but to us too. The home itself is beautiful - so clean. Dad's room looked out on the pretty gardens and there were all the facilities he needed for a relaxing
stay. As for the food...amazing! We hoped that Dad would want to stay but for now he's decided to return home. He may well go back when he's ready.
Reply from Louise Axtell, Home Manager at Cumnor Hill House

Thank you for taking the time to provide this feedback.

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Review from John G (Son of Resident) published on 13 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I'd like to thank the brilliant work the staff are doing at Cumnor Hill House. I cannot emphasize enough how grateful I am for all their efforts in keeping my mother safe, well and happy in these very difficult times.
Reply from Louise Axtell, Home Manager at Cumnor Hill House

Thank you for your kind comments its nice for the team to be aware of the support from loved ones.

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Review from Susan L (Daughter of Resident) published on 3 April 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My parents have been at Cumnor Hill House for the last three years and I have been so impressed by the level of care they have received. The home is beautiful with lovely rooms, common areas and a lovely walking area outside with gardens. I have visited many times and the staff are always friendly and
very caring to the residents. If I ever have a question or need additional information, the staff have been more than happy to speak with me. The atmosphere in the home is always cheerful and positive, you can definitely tell when you visit somewhere if the staff are happy where they work and Cumnor Hill House is one of those places. We have had complete peace of mind that our parents have been well cared for there. The medical care is exceptional with a lovely local doctor as well as the trained staff. The home offers lovely rooms for the residents, a wonderful selection of meals and activities where there is something for everyone. I highly recommend Cumnor Hill House.
Reply from Louise Axtell, Home Manager at Cumnor Hill House

Thank you for taking the time to provide this wonderful feedback for the team.

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Review from H B (Resident) published on 19 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My family joined me for a birthday meal at Fine Dining and it was delicious. We had soup or smoked salmon, roast chicken, fruit and cream and cheese and biscuits with coffee. Then came the big surprise! I was presented with a gluten free birthday cake by a thoughtful chef who is always aware of my dietary
needs. This made the perfect ending to a truly memorable occasion.
Reply from Louise Axtell, Home Manager at Cumnor Hill House

Its wonderful to receive feedback such as this so thank you on behalf of all the teams

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Review from P S (Daughter of Resident) published on 19 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent! Great staff, very caring and considerate. Nothing is too much trouble. It is very much a home from home, making it very comfortable for residents and visitors.
Reply from Louise Axtell, Home Manager at Cumnor Hill House

Thank you for taking the time to provide the lovely feedback. The teams do work hard and its helpful when they receive comments such as these. Thank you.

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Review from J G (Friend of Resident) published on 10 March 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very impressed by the care provided at Cumnor Hill House. All the staff appear to be professionally trained and to enjoy their roles. Without exception, they are friendly towards the residents, know them by name, spent time chatting to them and have endless patience. I guess they are properly paid,
and my only reservation is that some of my friends would not be able to afford to live in Cumnor Hill House.
Reply from Louise Axtell, Home Manager at Cumnor Hill House

Thank you for this feedback for the team, it is appreciated.

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Review from Christine R (Sister-in-law of Resident) published on 19 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's always a delight to visit our sister-in-law as we are always made very welcome and looked after well, as indeed she is. Staff from reception through to service and care are exemplary. The facilities and environment are first-rate and the whole ambience of the care home is a joy to visit.
Reply from Louise Axtell, Home Manager at Cumnor Hill House

Thank you for taking the time to provide such fantastic feedback.

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Review from C B (Brother of Resident) published on 18 February 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Cumnor Hill House took excellent care of my brother and after his death. The management also arranged for the wake to be held at the home and done an excellent job arranging all this for family and friends.
Thank you all at Cumnor Hill House on behalf of my brother and all his family.
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Review from J F (Friend of Resident) published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Visiting our friend today was a thoroughly enjoyable and uplifting experience. A delicious meal with pre-dinner drinks was cheerfully served by people I can only describe as a joy to be with. Friendly, funny and slightly teasing. What a joy. This is by far the nicest residential care home I have ever
visited. The atmosphere (the most important factor) was wonderful and the residents looked happy, contented and very chatty. Well done. Please keep it up.
Reply from Louise Axtell, Home Manager at Cumnor Hill House

Thank you for taking the time to provide this amazing feedback for the team.

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Review from S S (Grandson of Resident) published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Lovely facilities and my grandmother is very settled here. Thank you for making her feel so welcome and looking after her so well.
Reply from Louise Axtell, Home Manager at Cumnor Hill House

Thank you for taking the time to provide such lovely feedback.

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Review from A S (Daughter of Resident) published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have been extremely pleased with the care given to my mother. She has settled at Cumnor Hill House, supported by very caring staff. She is happy, relaxed and feels so well looked after.
Reply from Louise Axtell, Home Manager at Cumnor Hill House

Thank you for taking the time to provide such lovely feedback

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Review from C B (Daughter of Resident) published on 8 January 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care home has been amazing for mum. The team here genuinely care about each of the residents and nothing is too much trouble. They make every effort to cater to all her needs and welcome family and friends at every opportunity. We are extremely grateful to the team here.
Reply from Louise Axtell, Home Manager at Cumnor Hill House

Thank you for taking the time to provide this lovely feedback for the team.

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Current Review Score: 9.9 (9.913)

Overview of Review Score

The Review Score of 9.9 (9.913) out of 10 for Cumnor Hill House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.913 for Cumnor Hill House is calculated as follows: ( (233 Excellents x 5) + (16 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 252 Ratings = 4.913
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cumnor Hill House is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Apr 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (10)

Sherrie

Sherrie Hume

Job Title: Home Manager Joined: 2022

I am a Registered Nurse and have over 30 years of experience in the Health and Social Care Sector. I began working in care homes in 1992 as a staff nurse and have since held various positions. During this time, I gained the Registered Managers Award qualification. I spent five years working as an Area Manager for a provider which ran five care homes in Oxfordshire. In 2006, I commissioned a new 64-bed dementia specialist home, something I achieved while at the same time successfully studying for a Diploma in dementia care.


My wealth of experience within the care industry, and passion for excellence, allow me to create an environment which promotes each individual’s well-being.

Katy

Katy Brazell

Job Title: Deputy Manager Joined: 2024

I am Katy, I joined the Team here at Cumnor Hill as the Deputy Manager at the start of November, I have 20 years of experience of working within Adult Social Care and Commissioning for a Local Authority and have always felt privileged to work in the Care sector. I am looking forward to making sure our residents receive high quality care and to working alongside Sherrie the Home Manager and the rest of the team at Cumnor.

Roxana

Roxana Brian

Job Title: Home Administrator Joined: 2022

I am the Admin Manager at Cumnor Hill House. I have worked in the health and social care sector for over 17 years. I love the ethos the Berkley Care Group bring in ensuring residents live as independently as they wish while having excellent care and luxury living.


There is a very good management team here and we work closely alongside each other to ensure that the company values are maintained.


My role ranges from assisting with enquiries, communicating with relatives and the staff team, and ensuring the team is well informed and the home’s administration is effectively maintained whilst supporting all departments.


In my spare time, I enjoy a variety of activities such as lovely walks in the countryside, cooking, gardening, watching sports and spending quality time with my family and friends.

Lee

Lee Hughes

Job Title: Hospitality Manager Joined: 2017

I started working at Cumnor Hill House in 2017 as a Care Assistant and worked my way up to trainee senior before being offered the role of Hospitality Manager. Having worked in hospitality for over 15 years in England and Spain, I have accumulated many skills that ensure we are delivering excellent customer service to our residents.

Louise

Louise Springett

Job Title: Community Customer Relations Manager Joined: 2024

I am the Community Customer Relations Manager, here at Cumnor Hill House.


I aim to ensure that our residents continue to feel part of the wider community and are able to enjoy the activities, interests and relationships they held before living in the home, as well as having the opportunity to develop new ones.


I believe that bringing the local community into the home can bring real benefits to our residents, variety, and choice, and thoroughly enjoy working closely with the great team here at Cumnor Hill House.

Neal

Neal Russell

Job Title: Head Chef Joined: 2016

Neal is the Head Chef at Cumnor Hill House and has worked at the home since it opened in 2016.


Neal started his apprenticeship at 15 and has always known that he wanted to be a chef.


Neal works tirelessly to ensure our residents receive home-cooked, nutritionally balanced, delicious meals.

Karen

Karen Middleton

Job Title: Head Housekeeper Joined: 2017

I am the Head Housekeeper at Cumnor Hill House and have worked at the home since 2017.


I lead a team of housekeepers and laundry assistants, to ensure the home maintains its high standards of cleanliness.
Having previously worked in finance and banking this was my first role in the care sector. I find this job so rewarding because of the interactions and friendships that I have built with the residents.

Craig

Craig Theobold

Job Title: Maintenance Manager Joined: 2025

My name is Craig, and I am excited to join the team as the homes new Maintenance Manager.
I bring to the role over 20 years of knowledge and experience in maintenance and engineering.
I look forward to working closely with the great team here to ensure that the home runs smoothly and that residents and staff are fully supported and looked after.

Karen

Karen Woolford

Job Title: Events Manager Joined: 2023

Karen is the Events Manager at the home and has 32 years of experience in the Health and Social care sector.


Karen ensures all of our residents are engaged in meaningful and enjoyable activities and really enjoys the magic moments she has with the residents.

Andrea

Andrea Taylor

Job Title: Receptionist Joined: 2024

I am excited to have joined the team as one of the home receptionists.


I enjoy the busy atmosphere in the home and the camaraderie among the staff and residents.


I look forward to welcoming you to the home soon.

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