Cumnor Hill House

Breeches End, Cumnor Hill, Oxford OX2 9FW
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9.9 131 Reviews
  • Cumnor Hill House, Oxford
Cumnor Hill House is a purpose-built care home in Cumnor with spacious care facilities in a luxury environment.

This Oxfordshire care home offers all-inclusive pricing where everything is included for a single weekly fee.

A team of professional and skilled staff members are trained in the delivery of high-quality care to all residents, with hospitality staff trained to deliver the standards residents would expect in a hotel.

The policy at Cumnor Hill House is to always pay staff above the National Living Wage and to employ a higher than average quantity of team members, ensuring all residents' expectations are always met.

The home has many fantastic features, including its own cinema room where residents can enjoy dementia-friendly film screenings, a fully-stocked bar and bistro, a lovely library, private dining room where residents can entertain guests, spa, hairdressing salon and wonderful gardens.

The home even has its own gym with specialist equipment designed for the elderly, including a MOTOmed and the Cumnor Hill House team includes a physiotherapist, personal trainer and holistic and wellness lead.

A full-time events manager at Cumnor Hill House organises a wide variety of activities and events for all residents to enjoy, while the home has its own chauffeur-driven vehicle for residents to use on days out and special occasions.

With an all-inclusive pricing policy at Cumnor Hill House, a single weekly fee covers all care, all facilities and all events.

This includes getting hair and nails done, having a massage, having a drink and nibble in the bar and bistro area looking out onto the landscaped gardens, enjoying fine dining with the family and each week’s entertainment.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1760 – £1950
  • Self-Funded Residential Dementia Care: £1848 – £2046
  • Self-Funded Nursing Care: £2045 – £2235
  • RESPITE Self-Funded Residential Care: £1910 – £2100
  • RESPITE Self-Funded Residential Dementia Care: £1998 – £2196
  • RESPITE Self-Funded Nursing Care: £2195 – £2385

Our fees are all-inclusive, ensuring you can be confident in one monthly fee that covers all care, facilities and events, regardless of visits to hairdressers, trips out etc, which many other providers will charge you for. We appreciate every situation is unique and we encourage you to call us to discuss pricing in more detail. Your exact fee will be confirmed after a full care needs assessment.

These prices are only a guideline, please contact Cumnor Hill House to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Person in charge

  • Sherrie Hume (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2016
  • Last Refurbishment: 2023
  • Number of floors: 3

Room Information

  • Single Rooms (75)
  • Single Rooms with Ensuite Wet Room (75)

Parking

  • Car park available at front of building

Cumnor Hill House Reviews (131)

9.9

Cumnor Hill House has a Review Score of 9.9 (9.913) out of 10, based on 22 reviews in the last 2 years.
Over all time Cumnor Hill House has 131 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Cumnor Hill House
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Total of 131, showing 101-120
Review from Charlene D (Granddaughter of Resident) published on 17 November 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
Cumnor Hill House is an amazing care home. My Nan is looked after by a fantastic team that go out of their way to make her and all the residents to feel comfortable, cared for and happy.
The home is modern and has been built to a very high standard with an extremely comfortable feel and gorgeous decoration
- just like a five-star hotel, with beautiful grounds around it. Always spotlessly clean.
On a Thursday evening, they have entertainment which was for everybody to attend. They do a superb job arranging all the great entertainment, which is enjoyed greatly by all.
All the staff are amazingly kind and helpful. They always make myself, my husband, our children and the whole family extremely welcome- nothing seems too much trouble. They give all care with such compassion. I am very thankful my Nan is surrounded by such wonderful people. The manager and her team do an amazing job and I’m very grateful to them all for taking such great care of my Nan.
Reply from Louise Axtell, General Manager at Cumnor Hill House

Thank you very much for taking the time to give such wonderful feedback.
We will be sure to pass these wonderful comments onto the whole team.
Many thanks,
Louise Axtell
General Manager.

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Review from A H (Friend of Resident) published on 25 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have visited our friends many times. The greeting by the staff on the desk is very good. All the staff seem very willing to help and offer us refreshments if we wish.
Our friends seem settled and if one can no longer manage at home this is the next best thing. The rooms are bright and the furniture
is good. There is a very nice room called 'fine dining" where they can invite friends to meals.
Reply from Louise Axtell, General Manager at Cumnor Hill House

Thank you for taking the time to provide the home with feedback.

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Review from Melita S (Daughter of Resident) published on 15 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The quality of care and personal attention given to my mum as she recuperated for a month at Cumnor Hill House was exceptional. Really kind, considerate and careful attention to all her needs.


The home is fantastically comfortable, attractive and the food is good. It really feels like a hotel. All

the staff were amazingly kind and helpful.
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Review from Valerie S (Respite Resident) published on 15 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have no comparison to go by as this was my first experience in a care home.


All I can say is that I have never been surrounded by so much kindness or concern for my well-being. It never wavered and I felt that every one of the staff really cared on an everyday basis.


There were some very sick

people on the floor above and I could see they were looked after with the same care and attention.
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Review from Carol T (Friend of Resident) published on 12 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Just been to 1940's party despite the rain it was a most wonderful time, a fake Winston Churchill three brilliant girl singers and tap dancers, delicious food and lots of entertainment etc. Thursday evenings are always good the residents enjoy them and like to see and friends and family too. The carers
are all doing a brilliant job and everyone seems happy. This is a beautiful new care home caring for people who at the end time of life are being well looked after with respect. Lovely place to end your days. Well done.
Reply from Louise Axtell, General Manager at Cumnor Hill House

Thank you very much for providing such positive feedback.


Louise Axtell


General Manager

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Review from Joyce B (Resident) published on 23 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I had a wonderful day out shopping, thoroughly enjoyed it with the company of the other residents and staff who were very caring.


The lunch was exceptionally good, but for me was large. A most enjoyable day was had by all.

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Review from Rosalind W (Daughter of Resident) published on 13 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We as a family are very impressed with the very individual loving care that she is receiving at all times of day and night.
All staff have obviously been trained to a very high standard.
Whenever we visit the home it is always spotlessly clean and at a constant temperature.
My mother is very impressed
with the high-quality food as we are.
She very much enjoys the weekly visit to the hairdresser and manicurist.
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Review from Pauline M (Friend of Resident) published on 12 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First impressions count! Everyone smiles. My 90-year-old friend was collected by senior Cumnor Hill House staff from an unsatisfactory respite care home. As we saw her being wheeled efficiently into the lively reception/bar area we heard the following conversation: "Would you prefer white or red?. Oh,
Rose, I think." Happiness all round potential respite resident is now a permanent enthusiastic resident and much improved in health and spirits. THANK YOU ALL.
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Review from Mark S (Son of Resident) published on 8 June 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been at Cumnor Hill House for 6 weeks and without exception, every member of staff has been extremely kind to her. They are always available to have a chat with her and nothing seems too much trouble. I am delighted with the care and compassion she receives.
Reply from Louise Axtell, General manager at Cumnor Hill House

Thank you for your comments.

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Review from Karen P (Daughter of Resident) published on 8 June 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I only have good memories of the home. We were all made to feel like a part of the family. My mother was looked after so well, she was very happy and made lots of friends with the residents and staff. I would recommend this home to anyone. Any worries or questions are resolved quickly, professionally
and most of all, in a friendly way.
Reply from Louise Axtell, General manager at Cumnor Hill House

Thank you for your feedback.

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Review from Shirley H (Resident) assisted by family/friend published on 16 May 2017 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very comfortable, friendly staff and nursing service were very good.
Morning tea and breakfast service rather unreliable and slow. Patients with Dementia seemed to be around on every floor, which was somewhat upsetting for patients seeking rest and recuperation in a calm atmosphere.
The spa and
hairdressing facilities and staff were excellent in everyway.
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Review from I A (Son of Resident) published on 29 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent care home which looks to provide facilities such as chauffeured cars out to bridge games, above and beyond the norm. This is an all inclusive venture that provides visitors with many of the amenities they would have received if they had visited residents in their own homes.
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Review from Dinah & Brian P (Friend of Resident) published on 21 February 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
We were invited to join a birthday lunch by a friend staying at Cumnor Hill House for 4 weeks. The first thing we noticed was how well and relaxed they looked. He had nothing but praise for the care he was receiving. After a welcome drink at the bar we were taken to the 'Fine Dining' room where we were
served a most delicious 3-course meal. Both the food and the lovely way we were looked after were exceptional. There were children in our party and the chef made them meals to order. During coffee in the adjoining lounge, a homemade birthday cake appeared. Thank you to everyone concerned. Cumnor Hill House is a very special place.
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Review from N S (Friend of Resident) published on 6 October 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The impression of Cumnor Hill House formed after several visits are that it is extremely well run. All staff being attentive to the needs of residents and visitors alike the atmosphere is warm, friendly and very relaxed. All the staff work well together and there is a genuine feeling of harmony in the
home.
Reply from Samantha Ncube, General Manager at Cumnor Hill House

Thank you for taking the time to review our service. I will certainly pass on your very kind comments to the team. We hope you continue to visit and enjoy our facilities.

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Review from Karen F (Daughter of Resident) published on 28 September 2016 Submitted via Website • Report
Overall Experience 5.0 out of 5
A wonderful caring home where everyone from the cleaners, to the handyman, to the management make you feel welcome, whether as a resident or family member.


Cumnor Hill is clean, spacious and has all the facilities needed for exceptional care of its residents. Also, the food is great.


My mum

stayed here for 2 weeks and loved it, likening it to a 5* hotel. She made friends here both with the residents and staff.


It is so nice to be able to attend social events at Cumnor Hill such as coffee mornings and special events as it keeps mums happy memories of her stay alive so she won't worry when she comes to stay again. She is already booked in for 2 more stays.


I would have no hesitation in highly recommending Cumnor Hill House.

Reply from Samantha Ncube, General Manager at Cumnor Hill House

Thank you for taking the time to review our service. It is an absolute pleasure having your mum stay and visit, and an added bonus having the family visit too. You are most welcome to continue to do so.

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Review from C E (Niece of Resident) published on 6 September 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to visit my aunty who had been quite poorly. My first impression of the building was very good. The staff at reception were very friendly and accommodating. As soon as I saw my aunt she looked 20 years younger and was beaming with happiness. She told me about the testaments of service she was
receiving and said although she was there for just 2 weeks was deciding whether to stay longer as she was so happy there. The gin and tonic at the bar was an added bonus for me!!
Reply from Samantha Ncube, General Manager at Cumnor Hill House

On behalf the team, thank you for taking the time to review us. It was an absolute pleasure to have met and looked after your aunt. Although her stay has come to an end, please feel free to drop by anytime for a gin and tonic or two!

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Review from Jean C (Friend of Resident) published on 23 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An excellent welcome to the care home. The ambience is wonderful you feel at home and at peace as soon as you walk through the doors. All staff are very friendly and accommodating nothing is too much for them. Having visited and spent time with a resident I could see that she was very happy, well cared
for above all motivated and alert and doing incredibly well.
Reply from Samantha Ncube, General Manager at Cumnor Hill House

Thank you for taking the time to review our service. It's important to us to get feedback in order to improve our service and it means a great deal to us to have such positive feedback. We hope you will be back to visit us again soon!

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Review from B C (Daughter-in-law of Resident) assisted by family/friend published on 22 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Like a 5 star hotel. Very friendly staff, very caring. Enjoyed a nice lunch overlooking the beautiful garden.
Reply from Samantha Ncube, General Manager at Cumnor Hill House

Thank you for taking the time to review our service. We are so pleased to know that you are enjoying the facilities we provide and that you are happy with the care we provide.

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Review from R D (Niece of Resident) published on 18 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My aunty arrived on 29th July for a two-week stay whilst her son is away. I was extremely pleased to see how happy, comfortable and healthy she is looking after just one day. I returned to visit on Sunday 31st July and she is still very happy. It is a relief to know that she is well looked after, she
is comfortable and is making friends, she was even taken to church on Sunday morning which pleased her no end. Thank you!
Reply from Samantha Ncube, General Manager at Cumnor Hill House

On behalf of the team and myself, thank you for taking the time to review us. It was such a pleasure to look after your aunt, and we hope to see you all again soon!

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Review from D M (Resident) published on 4 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very welcoming and warming. Great friendly staff with a wide range of services available on request. KEEP IT UP STAFF.
Reply from Samantha Ncube, General Manager at Cumnor Hill House

On behalf of myself and the team, thank you for your positive response. We are pleased that you have a positive experience with the service.

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Current Review Score: 9.9 (9.913)

Overview of Review Score

The Review Score of 9.9 (9.913) out of 10 for Cumnor Hill House is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 22 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.913 for Cumnor Hill House is calculated as follows: ( (233 Excellents x 5) + (16 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 252 Ratings = 4.913
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Cumnor Hill House is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 1 Apr 2023

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (10)

Sherrie

Sherrie Hume

Job Title: Home Manager Joined: 2022

I am a Registered Nurse and have over 30 years of experience in the Health and Social Care Sector. I began working in care homes in 1992 as a staff nurse and have since held various positions. During this time, I gained the Registered Managers Award qualification. I spent five years working as an Area Manager for a provider which ran five care homes in Oxfordshire. In 2006, I commissioned a new 64-bed dementia specialist home, something I achieved while at the same time successfully studying for a Diploma in dementia care.


My wealth of experience within the care industry, and passion for excellence, allow me to create an environment which promotes each individual’s well-being.

Katy

Katy Brazell

Job Title: Deputy Manager Joined: 2024

I am Katy, I joined the Team here at Cumnor Hill as the Deputy Manager at the start of November, I have 20 years of experience of working within Adult Social Care and Commissioning for a Local Authority and have always felt privileged to work in the Care sector. I am looking forward to making sure our residents receive high quality care and to working alongside Sherrie the Home Manager and the rest of the team at Cumnor.

Roxana

Roxana Brian

Job Title: Home Administrator Joined: 2022

I am the Admin Manager at Cumnor Hill House. I have worked in the health and social care sector for over 17 years. I love the ethos the Berkley Care Group bring in ensuring residents live as independently as they wish while having excellent care and luxury living.


There is a very good management team here and we work closely alongside each other to ensure that the company values are maintained.


My role ranges from assisting with enquiries, communicating with relatives and the staff team, and ensuring the team is well informed and the home’s administration is effectively maintained whilst supporting all departments.


In my spare time, I enjoy a variety of activities such as lovely walks in the countryside, cooking, gardening, watching sports and spending quality time with my family and friends.

Lee

Lee Hughes

Job Title: Hospitality Manager Joined: 2017

I started working at Cumnor Hill House in 2017 as a Care Assistant and worked my way up to trainee senior before being offered the role of Hospitality Manager. Having worked in hospitality for over 15 years in England and Spain, I have accumulated many skills that ensure we are delivering excellent customer service to our residents.

Louise

Louise Springett

Job Title: Community Customer Relations Manager Joined: 2024

I am the Community Customer Relations Manager, here at Cumnor Hill House.


I aim to ensure that our residents continue to feel part of the wider community and are able to enjoy the activities, interests and relationships they held before living in the home, as well as having the opportunity to develop new ones.


I believe that bringing the local community into the home can bring real benefits to our residents, variety, and choice, and thoroughly enjoy working closely with the great team here at Cumnor Hill House.

Neal

Neal Russell

Job Title: Head Chef Joined: 2016

Neal is the Head Chef at Cumnor Hill House and has worked at the home since it opened in 2016.


Neal started his apprenticeship at 15 and has always known that he wanted to be a chef.


Neal works tirelessly to ensure our residents receive home-cooked, nutritionally balanced, delicious meals.

Karen

Karen Middleton

Job Title: Head Housekeeper Joined: 2017

I am the Head Housekeeper at Cumnor Hill House and have worked at the home since 2017.


I lead a team of housekeepers and laundry assistants, to ensure the home maintains its high standards of cleanliness.
Having previously worked in finance and banking this was my first role in the care sector. I find this job so rewarding because of the interactions and friendships that I have built with the residents.

Craig

Craig Theobold

Job Title: Maintenance Manager Joined: 2025

My name is Craig, and I am excited to join the team as the homes new Maintenance Manager.
I bring to the role over 20 years of knowledge and experience in maintenance and engineering.
I look forward to working closely with the great team here to ensure that the home runs smoothly and that residents and staff are fully supported and looked after.

Karen

Karen Woolford

Job Title: Events Manager Joined: 2023

Karen is the Events Manager at the home and has 32 years of experience in the Health and Social care sector.


Karen ensures all of our residents are engaged in meaningful and enjoyable activities and really enjoys the magic moments she has with the residents.

Andrea

Andrea Taylor

Job Title: Receptionist Joined: 2024

I am excited to have joined the team as one of the home receptionists.


I enjoy the busy atmosphere in the home and the camaraderie among the staff and residents.


I look forward to welcoming you to the home soon.

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