Leycester House

Thank you to all.

My brother was made very welcome immediately he arrived at the care home. He was treated with respect and sensitivity by all the staff. He was encouraged to join in the activities and he made several new friends. He had a wonderful and happy twelve months and was cared for so well in his last days of life.

Al the staff and management have been wonderful throughout my brother-in-law's year at Leycester House. In his final days of life surpassed all expectation for which I will always be eternally grateful. My congratulations and heartfelt thanks go to each and every one of them.

My mother was moved into Leycester House in May 2017 at age 100 and in not a good state of health, but in the time she was there over two years, she enjoyed a new lease of life thanks to the fantastic team of people at Leycester House and we will be forever grateful for the love and care shown to both mum and our family by all the staff. It's not possible to name individuals because every member of the team deserves a mention but we would not hesitate to recommend Leycester House to anyone. Ten out of Ten.

My father became a resident of Leycester House after a lengthy stay in hosptial. Within a few weeks, his health and wellbeing had improved dramatically, thanks to the superb care and attention provided to him and all of our family, by the staff at Leycester House. Nothing appears to be too much trouble for them and they understand very well, the requirements of elderly people and their wider family at difficult stages in their lives.

We have been delighted with the care we have received for my husband. He is so much better in a short time and is able to have a full conversation now. We cannot fault it.

There is room for improvement on a Sunday with regard to communication with the staff. If you arrive at 12.00 noon or after, it is difficult to get sandwiches unless pre-ordered. Staff have said "no" as they cannot provide that service.

My mum is currently at Leycester House and I am very happy with all the care and love she gets. She recently celebrated her 96th Birthday and they have provided a lovely meal for all the family. A special thanks to the chef and hospitality staff who helped at night.

As soon as you enter the foyer and bistro area you are made to feel comfortable and relaxed. The sense of space and excellent decor makes you at ease. The food is excellent and the staff are kind as well as trained. The rooms are spacious and of a very good standard. My aunt has always enjoyed her stays here.

Our "celebration" meal could not have been bettered.

My only negative comment relates to male carers being involved in my wife's personal care. The point was made and accepted.

My seven days respite was excellent and I am assured that I can return for a further time. Very reassuring news! Thank you to all at Leycester House!

Very willing staff.

Care is excellent, all appointments kept. Food and entertainment are professional.

I regularly go to RST productions, transported by taxi.

Staff are very supportive and know their jobs. I would recommend to others.

My friend (the resident) had a birthday lunch with friends on 12/04/19 and it was a great occasion. We were very well looked after - food was superb, high quality, dining room attractively prepared. More drink offered than we could cope with. A superb service all round.

Leycester House was a lovely place for mum to spend her last few months of life. The nursing and care staff looked after her and cared for her with kindness, love and dignity. Staff were always available to assist her and feed her at meal times and other needs throughout the day and nights. Staff were well experienced in the care needed. The room mum had was lovely and pleasant to spend her days and nights in. More suitable supportive recliner chairs and wheelchairs would have meant mum could have been sat out of bed earlier and taken to events downstairs which would have been appreciated without additional costs. These could have been shared by other and future residents. At times her ensuite bathroom hadn't been cleaned.

My father entered Leycester House initially for respite on the residential floor. The manager and nurses could not have done more to care for him initially settling in and then as his condition deteriorated he moved to the nursing floor. His wishes were followed at every stage and he was treated with dignity and respect throughout. Their care extended to the family helping us in every way. Nothing was too much trouble. Amazing team.

It has been like a sanctuary for my loved ones and the family, and it still gives me a good feeling when I go back.

Both my mother and my father passed away at Leycester House within the last year roughly six months apart.

The team at Leycester House care.

The team have a professional competency and efficiency rarely experienced these days. They take on complex and fast-changing medical needs and prescription regimes seemingly effortlessly.

The team is led by a wonderful lady who will be honest and straight with you, with a depth of knowledge and compassion that helps put your mind at ease.

She, together with her head of respite care, made a material difference to my father’s last month. They and their team supported him with dignity and grace.

My father, who had been in situ there for about a month prior to his final week, was so determined to make it back to Leycester House for his final 24 hours that he made the most tremendous effort to be transferred from hospital A&E to ensure he rested in their care.

His actions speak more volume than my words.

My father took residence in Leycester House when he became too ill to be cared for at home. He was suffering from leukaemia and spent his last 16 days there. Not only did he receive excellent care but he was treated with an incredible level of respect and dignity. We too as his family were always received warmly. Nothing was ever too much trouble and we benefitted from the emotional support available. It is a wonderful place with incredibly devoted, caring and professional staff.