Augustus Court Care Centre

Church Gardens, Garforth, Leeds LS25 1HG

In the village of Garforth, on the outskirts of Leeds, and close to the local shops and amenities, Augustus Court offers residential care.

This beautiful home features plenty of areas in which to relax, dine, exercise, socialize and be creative. Many rooms have lovely views of the pretty landscaped garden, where residents can enjoy time with family or friends. Residents may also enjoy spending time in the cinema room, hairdressing salon, coffee shop, gym and bar. Throughout Augustus Court, the bright, comfortable bedrooms and living areas are all accessible by wheelchair.

The home's caring team has created a real family atmosphere, encouraging everyone to eat together, celebrate together and plan special occasions together. Residents are invited to decorate their rooms with small items of their own furniture and treasured belongings so that if feels just like home. Daily life is thoughtfully designed to support mind, body and soul.

Group: HC-One

Person in charge: Jane Carr (Manager)

Local Authority / Social Services: Leeds City Council (click for contact details)

Type of Service: Care Home only (Residential Care) – Privately Owned , Registered for a maximum of 58 Service Users

Registered Care Categories*: Old Age • Sensory Impairment

Specialist Care Categories: Cancer Care • Hearing Impairment & Deafness • Huntington's Disease • Parkinson's Disease • Stroke • Visual Impairment

Admission Information: Ages 65+.

Single Rooms: 58

Rooms with ensuite WC: 58

Facilities & Services: Day Care • Respite Care • Convalescent Care • Own GP if required • Own Furniture if required • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Bar/Cafe on premises • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Directions:

Augustus Court is located on Church Gardens just off Church Lane in the centre of Garforth.

Visiting:

Visitors welcome at most times of the day. Should visitors arrive during meal times or when a Resident is being attended to by care staff or other professional staff, visitors will be asked to wait until the Resident is ready to see them.

Parking:

There is on site car parking available at the front and side of the building.

Latest Care Quality Commission* Report on Augustus Court Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.7 (maximum of 10) for Augustus Court Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 58 Reviews over all time. This Average Rating is also the rating value for Augustus Court Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 5 out of 5 from 24 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.746 for Augustus Court Care Centre is calculated as follows: ( (559 Excellents x 5) + (105 Goods x 4) + (22 Satisfactorys x 3) + (1 Poors x 2) + (6 Very Poors x 1) ) ÷ 693 Ratings = 4.746

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 5 Points relating to the number of positive Reviews for Augustus Court Care Centre is based on 24 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 11.6 positive Reviews (58 registered maximum number of service users ÷ 5). 24 Reviews ÷ 11.6 Target Reached = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.7 Augustus Court Care Centre has a Review Score of 9.7 (9.746) from 58 Reviews


Average Ratings

  • Excellent
    48
  • Good
    9
  • Satisfactory
    0
  • Poor
    1
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Augustus Court Care Centre?

  • Extremely LIKELY
    57
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Augustus Court Care Centre

  • Daughter of Resident/Service User
    19
  • Resident / Service User
    11
  • Son of Resident/Service User
    10
  • Daughter-in-law of Resident/Service User
    6
  • Wife of Resident/Service User
    3
  • more

Augustus Court has looked after my father for almost a year. The level of care shown by all the staff is exceptional. They are always willing to help in any way they can. All residents are treated with respect and kindness. The home itself is always clean and tidy.

How likely would you be to recommend Augustus Court Care Centre? Extremely Likely

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Average Rating:   4.7 out of 5

My father made the decision to move into Augustus Court in Oct 2016 and in the 18 months he lived there, he never once regretted it. He felt that he was well looked after and that his wishes were always respected.
I visited him almost daily, and was always happy with the standards of care, cleanliness, etc. the rooms are very comfortable, and there are great areas for communal living. I noticed that whenever I visited, residents were sitting in the lounges and chatting or playing board games, etc, rather than the typical care home perception of everyone sitting in front of a television sleeping.
The residents are all treated as individuals and I loved the fact that I would often see staff interacting with the residents by playing cards, walking around the gardens or just sitting chatting to them. Visitors are well treated too and offered drinks etc along with the residents.
In his last few weeks, the care offered to my father was outstanding and I wish to thank all the staff for that.

How likely would you be to recommend Augustus Court Care Centre? Extremely Likely

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Average Rating:   5 out of 5

The care home is very attractive aesthetically and residents feel as if they are living in a hotel rather than an institution. Staff are kind to residents and treat them as individuals rather than objects, this makes the home feel like they are living as a family and helps to build good relationships between residents and staff. The arrangement of furniture in the lounge and entrance areas encourages residents to sit together and face each other in groups, so encourages good relationships and camaraderie. I cannot recommend the home highly enough and want to thank the staff for their care.

How likely would you be to recommend Augustus Court Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Mum went in for respite but unfortunately, became unstable with balance. We extended her stay as she felt safe and had 24-hour cover. Mum did need more help daily and staff were excellent and willingly helped her more and more. Mum was not feeling well and staff called in the doctors. At A&E mum had a stroke and has recovered but now needs 24/7 nursing. She did enjoy her stay at Augustus Court and appreciated all the help given.

How likely would you be to recommend Augustus Court Care Centre? Extremely Likely

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Average Rating:   4.7 out of 5

Beautiful home - always clean and fresh. Caring staff who listen. Manager listens to concerns and acts on them. Admin staff hard working and attentive. My mother (resident) is happy and safe, well-looked after and cared for. Staff respond to individual needs. All staff show respect and care towards residents and visitors.

How likely would you be to recommend Augustus Court Care Centre? Extremely Likely

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Average Rating:   4.9 out of 5

This care home is totally outstanding achieving the highest standards of excellence in every single area of care, comfort and hygienic medical standards. The patience, compassion and complete empathy displayed by all the staff who I have seen far exceed any standards and levels that I can think of. If I had to pick a residence outside my home in which to spend my last days it would be here without question.

How likely would you be to recommend Augustus Court Care Centre? Extremely Likely

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Average Rating:   5 out of 5

We were very happy with the standard of care.
The staff were very kind and treated my father with dignity. They took him to hospital appointments and went out of their ways to help him settle. The food was delicious and the rooms were of a high standard.

How likely would you be to recommend Augustus Court Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

I must mention one instance and one only when visiting my husband for the first time. His trousers were very wet and on changing him, found he had no pad or underpants on. As he has prostate cancer and dementia, he needs to be taken to the toilet regularly. He wouldn't be able to tell anyone about his circumstances, but all this was told when they did his assessment. Fortunately, this didn't happen again. I did bring it to notice to the lady in charge at the time, otherwise I found everything else satisfactory.

How likely would you be to recommend Augustus Court Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Clare Sheehan, Care Advisor at Augustus Court Care Centre responded to this review on 04 Dec 2017:

Thank you for your review; we really appreciate all feedback received as it helps us to improve our service where required. We are sorry that you visited and found that your loved one was in need of assistance and would like to reassure you that staff endeavour to assist residents as soon as they can. We are always happy to discuss and support with all aspects of our Residents care and welcome the input received by relatives.

Wonderful team, very caring carers and a beautiful place. Amazing food and stunning rooms.
Five star plus.

How likely would you be to recommend Augustus Court Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

My father has been admitted into Augustus Court and I find all the staff to be polite and pleasant to talk to and nothing seems to be any trouble.
All the rooms are set out to a high standard and everything is clean and tidy and I wish to thank all the staff for all the time they spend with the residents to make them feel at home.

How likely would you be to recommend Augustus Court Care Centre? Extremely Likely

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Average Rating:   5 out of 5

From the minute we stepped through the door everyone was friendly and helpful, nothing was too much trouble. My mum has improved physically and mentally in the two weeks she has been here.

How likely would you be to recommend Augustus Court Care Centre? Extremely Likely

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Average Rating:   4.6 out of 5

We have visited our friend and neighbour of 35 years today and previously. We are very impressed with the whole set up.
The hospitality entertainment for patients is very good.

How likely would you be to recommend Augustus Court Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Overall very satisfied with the care provided. There are some issues with meals, particularly evening time but the management is addressing this.

Drinks during the day are usually served but sometimes missed and water jugs need topping up regularly.

How likely would you be to recommend Augustus Court Care Centre? Extremely Likely

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Average Rating:   4.7 out of 5

HC-One, Careline Team at Augustus Court Care Centre responded to this review on 17 Aug 2017:

Thank you for taking the time to complete the review. As you have stated we are addressing the issues highlighted regarding our mealtimes and want to reassure you that all concerns are reviewed and actioned.

My mother in law had never been in respite before. In fact, she has never been away from home, ever!
When we saw Augustus Court for the first time we knew this would be THE best place for her to stay.
The decor is beautiful in all the social areas and the bedrooms cater for the disabled fantastically, as well as being decorated to a very high standard.
She stayed for 16 days. I can't speak highly enough of the care that she received.
I would not hesitate in using Augustus Court again.

How likely would you be to recommend Augustus Court Care Centre? Extremely Likely

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Average Rating:   5 out of 5

I needed care for Mum at very short notice. Augustus Court responded quickly and kept Mum safe and well cared for until I could find alternative accommodation.
The staff are fabulous and so kind and the management team were an incredible support to both me and Mum.
I would highly recommend Augustus Court.

How likely would you be to recommend Augustus Court Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Staff are very helpful and caring.

How likely would you be to recommend Augustus Court Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Staff are kind and considerate - nothing is too much trouble.

How likely would you be to recommend Augustus Court Care Centre? Extremely Likely

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Average Rating:   5 out of 5

The home is very clean and the staff are very friendly. It feels very homely and welcoming.

How likely would you be to recommend Augustus Court Care Centre? Extremely Likely

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Average Rating:   5 out of 5

My father-in-law has been in Augusta Court for over a year. In this time, his speech and language has developed rapidly and his social skills have made rapid improvement due to the interaction with the staff and other residents.
The staff are helpful and friendly and have created a warm friendly environment.

How likely would you be to recommend Augustus Court Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

My mother-in-law has been here 3 months and moved from another care home locally. She has settled in well and this is due to the staff and especially the range of activities that are organised weekly. The activities coordinator is a great asset to the home. The standard of facilities are excellent. She is very happy and that says a lot about the home.

How likely would you be to recommend Augustus Court Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

My family had a very negative experience when my Grandma went into respite care here for a two week period. I could write an essay on this but to summarise:
There is a complete lack of communication between staff
It would seem that management are more interested in making money than actually caring for patients and their families
Some members of staff were incredibly rude and unwelcoming
Basic instructions and finer details are massively lacking
Our grandmother's clothes have not been returned to us
Management of the home and head office have still not responded to our complaints and issues and it had been over a month.
The beautiful building and amenities mask the lack of consistent care and attention to detail.

How likely would you be to recommend Augustus Court Care Centre? Extremely Likely

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Average Rating:   2.4 out of 5

Claire Hurworth, Careline Manager at Augustus Court Care Centre responded to this review on 22 May 2017:

Thank you for your review.
We would like to apologise for the negative experience and reassure you that changes have been made at the home following your Grandma's recent respite stay. Morning meetings are now documented to ensure that communication is apparent and correct. Residents are always our priority.
Staff have received further in-house care relations training following your concerns. Following your complaint prior to this review an investigation and response letter was submitted as per our policy. Any missing items will be returned or replaced

My mother who was residing in Augustus Court has now passed away. I wanted to take this opportunity to thank everyone at the home for all the care and support we as a family received in the last months of her life. Even while she was in hospital everyone we met asked after her. I especially remember the manager saying when it was apparent she was in the last days that he would do whatever he could to bring her back to the home as she was part of their family. This typifies to me the tremendous kindness of Augustus Court. Thank you.

How likely would you be to recommend Augustus Court Care Centre? Extremely Likely

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Average Rating:   4.9 out of 5

My Dad came into Augustus Court after a fall at home. The care centre had been recommended to me and it has lived up to expectations with staff and carers being immediately helpful. Augustus Court has a lovely homely and friendly feel as soon as you walk through the door. The standard of care, kindness and support has been excellent and nothing is too much trouble for the staff and carers. Having cared for my father for a period of time at home, I had high standards and expectations of the sort of care I wanted and felt truly listened to. The fact that the care centre was wonderfully clean and well furnished, with a range of activities, was a bonus as it was the quality of care that was most important. The staff and carers are kind, considerate and treat each person as unique individuals and have an interest in their life stories. It has been a first class experience.

How likely would you be to recommend Augustus Court Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

My aunt received only excellent care, the staff were second to none - polite, considerate, with nothing being too much trouble. Her room was always tidy and despite being a 'picky' eater she enjoyed mealtimes. Plenty of activities and she made lots of new friends. Augustus House is like a 5* hotel.

How likely would you be to recommend Augustus Court Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

I visited Augustus Court after checking the Care Home site and receiving a personal recommendation.
I was impressed from the outset. All areas were beautifully furnished and the rooms had an inviting appeal. The staff were lovely and welcoming. I was certain my mother would be happy here. She came for 2 weeks respite care and has decided she would like to stay permanently. She is so happy here. Being here has given her a new lease of life. The food is lovely, she joins in the activities and has plenty of people to talk with. I am so pleased with the choice we made.

How likely would you be to recommend Augustus Court Care Centre? Extremely Likely

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Average Rating:   4.5 out of 5

After spending Christmas and New Year in York hospital it was so good to spend a further two weeks respite care at Augustus Court Care Centre. It helped me recuperate, the peaceful surroundings and helpful staff made a big difference to my health.

How likely would you be to recommend Augustus Court Care Centre? Likely

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Average Rating:   4.9 out of 5

This is the third time my mother has been to Augustus Court for respite. She was very happy there.
My husband and I went on holiday knowing she was safe and well cared for. All the staff are lovely and very caring. My mother also commented that the food was very nice.
Thank you to all at Augustus Court.

How likely would you be to recommend Augustus Court Care Centre? Extremely Likely

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Average Rating:   5 out of 5

I am very happy in my new home. Staff are lovely and caring.
I am free to choose activities. I can't fault in any way.
I just hope my money lasts as I don't want to leave.

How likely would you be to recommend Augustus Court Care Centre? Extremely Likely

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Average Rating:   4.9 out of 5

My experience of Augustus Court Care Home is, without a doubt, excellent prior to making contact with the home for the initial viewing terms etc. I had never been inside a care home.
My impression is the home is of a 5-Star hotel, the furnishings/fittings/rooms are all excellent. All the staff are caring and trained to the needs of elderly users/clients. One of the main worries I had was my mindset that care homes, especially for the elderly, had a notable smell. This home has no unpleasant smells, it is quite the reverse which is a reflection of the care of the management and staff - excellent.

How likely would you be to recommend Augustus Court Care Centre? Extremely Likely

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Average Rating:   5 out of 5

This brand new facility offers first class accommodation. The rooms are well laid out and are tastefully decorated with all modern conveniences.

The staff are superb. Friendly and caring with the clear ethos throughout to make the resident feel safe and cared for.

The building is well designed and finished to a high standard. It is in a quiet location with really lovely gardens.

Would have no hesitation in recommending this home to anyone.

How likely would you be to recommend Augustus Court Care Centre? Extremely Likely

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Average Rating:   4.9 out of 5

My husband for the first time was happy and content away from home for respite. I was happy knowing he was well looked after. This has been a happy experience for us both and I would and have highly recommended Augustus Court.

How likely would you be to recommend Augustus Court Care Centre? Extremely Likely

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Average Rating:   5 out of 5

My wife and I were only able to stay for a short while though our intention was to stay longer. This was partly due to my son-in-law having a nasty accident and causing our plans to go hay-wire. Nevertheless, in that short stay, we were both impressed with everything as you will see form below.

How likely would you be to recommend Augustus Court Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Augustus Court is beautiful - the rooms are elegant and the whole design and furnishings make the place feel like a 5-star hotel. The staff were welcoming and friendly and, for the majority, very competent and hard working. (They had to be - staff shortage).
At times, though, I witnessed what appeared to be a lack of training on the part of one or two of the younger care staff. Sometimes, they were (unintentionally I'm sure) discourteous and they failed to notice or respond to some of the residents' needs.
I was also aware of a chronic shortage of staff.

How likely would you be to recommend Augustus Court Care Centre? Extremely Likely

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Average Rating:   4.5 out of 5

Meridian, Careline Team at Augustus Court Care Centre responded to this review on 01 Dec 2016:

Thank you for your comments. All of the care staff at the home are fully trained and developing through NVQ'S. We are constantly recruiting to support our growing occupancy and would like to assure you that the Resident's needs are our priority.

My father has been unable to look after himself for some considerable time. After much persuasion, he agreed to one week's respite. He has now stayed 3 weeks and will be signing on the dotted line to stay permanently. The home has everything he needs. His nature is very volatile and he can be unpleasant to people very easily. Whilst he still has this streak in him he has no reason to act in this manner. The staff handle him in a very caring and understanding way without allowing him not to misbehave. Long may this continue.

How likely would you be to recommend Augustus Court Care Centre? Extremely Likely

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Average Rating:   5 out of 5

This was my first time to stay in a care home for respite. My initial concerns diminished when I first visited and had no hesitation of saying I would like to stay. Beautiful home, polite and caring staff and all very obliging. Should the need arise, I will be happy to return to return for another stay.

How likely would you be to recommend Augustus Court Care Centre? Extremely Likely

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Average Rating:   4.5 out of 5

Having visited the website and following a visit, we selected Augustus Court Care Centre for respite care for my mother to allow my husband and I to join family on holiday. From the start, we were impressed with the appearance, ambience and staff as so was my mother. This helped reduce, if not remove, any anxiety on mother's behalf whilst at the home.

How likely would you be to recommend Augustus Court Care Centre? Extremely Likely

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Average Rating:   4.4 out of 5

Mum had lived in her own home until she was 92 and had never wanted to go into residential care but she came to realise that she needed 24-hour care and she settled very well. The care she had was excellent. The staff were extremely caring and couldn't do enough for her. The meals were excellent, decor unbelievable and facilities outstanding. During her final days, the staff not only looked after her with great compassion but they did everything possible to help my husband.

How likely would you be to recommend Augustus Court Care Centre? Extremely Likely

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Average Rating:   4.9 out of 5

Staff are always smiling. Came here for a holiday and came back to stay permanently. I am happy to live here as I have made a group of friends.

How likely would you be to recommend Augustus Court Care Centre? Extremely Likely

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Average Rating:   4.4 out of 5

Dad decided at very short notice that he wanted to go into respite care whilst I and my brother were on holiday. The staff were very helpful and accommodating in helping me facilitate his stay. The standard of accommodation is excellent and I knew he would be well cared for which gave me peace of mind.

How likely would you be to recommend Augustus Court Care Centre? Extremely Likely

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Average Rating:   4.3 out of 5

The home looks and feels like a five-star hotel. My husband was welcomed and made to feel at home by all the staff, and I was reassured and happy to leave him in their capable hands.

How likely would you be to recommend Augustus Court Care Centre? Extremely Likely

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Average Rating:   5 out of 5

I was very satisfied with everything. The staff were particularly good, attentive and always there when I needed them. The food was very good and the chef was very helpful and pleasant.

How likely would you be to recommend Augustus Court Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

The staff were all very kind and caring. They made us feel welcome and all seemed happy in their work and wanted my mother to be happy. The food was lovely and my mother definitely enjoyed being looked after for her short respite stay. She has already booked another "holiday".

How likely would you be to recommend Augustus Court Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

I've been in the home for just 2 weeks and so far, so good. My room, the homes facilities are really nice, even though I can't always make the most of them. The staff and carers look after us well. The meals are good, although, a bit too 'international' for my taste.

How likely would you be to recommend Augustus Court Care Centre? Extremely Likely

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Average Rating:   3.8 out of 5

My mother-in-law was not sure what to expect when she left hospital and transferred to this care home, but everything has been seamless. The home is of an excellent standard, her room is nice and the staff and carers brilliant. She enjoys her meals and gets on really well with other residents. All in all, a real "home from home".

How likely would you be to recommend Augustus Court Care Centre? Extremely Likely

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Average Rating:   4.1 out of 5

Overall a very good experience, once I had settled down, everything is kept nice and runs smoothly but too far to walk to the nearest pub. The other residents and staff are very nice and saving my room and place in the restaurant for my next visit.

How likely would you be to recommend Augustus Court Care Centre? Extremely Likely

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Average Rating:   4.3 out of 5

Very positive stay, kind, caring, top service.

How likely would you be to recommend Augustus Court Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Mum had a good experience. Staff helpful and kind. Made many friends.

How likely would you be to recommend Augustus Court Care Centre? Extremely Likely

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Average Rating:   4.4 out of 5

My mother was initially in the home for respite care following the death of my father. She has been made to feel so welcome and at home. The staff are all very kind and helpful and they have taken great care to integrate her with other residents and help her socialise after a traumatic time. She has now decided to become a permanent resident. I am so pleased as I feel happy in the knowledge that she is safe, secure and in a beautiful home where she will be well cared for and looked after.

How likely would you be to recommend Augustus Court Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

A stunning environment for residents - beautifully styled, light and airy with excellent facilities. At the time of writing, only the ground floor restaurant is used but upstairs lounges are available for residents use. Rooms very in size but all are well furnished and comfortable. The rooms with patio doors are particularly good although there is access to the gardens from two lounges with plenty of seating. It seems well managed with cheerful, caring staff although communication could perhaps be improved at times.

How likely would you be to recommend Augustus Court Care Centre? Extremely Likely

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Average Rating:   4.2 out of 5

My Mother in Law has settled really well and very quickly into her new home. She loves the activities and feels valued as a person. She is extremely happy here and is treated with respect and dignity. We feel she is safe and her every need is attended to. Complete 'home from home' well done to all staff at Augustus Court

How likely would you be to recommend Augustus Court Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Augustus Court has proved to be such a special, fantastic place for my grandmother. Because she is so well cared for it has meant that she has got more independence back and now enjoys the company of other residents. The friendly approachable and caring staff make Augustus Court such a lovely place. They have helped my grandmother to feel content, happier and like she has got some of her life back.

How likely would you be to recommend Augustus Court Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Would like to have more choice of a table in the dining room. Very pleased with all aspects of the home i.e care and cleanliness.

How likely would you be to recommend Augustus Court Care Centre? Extremely Likely

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Average Rating:   4.4 out of 5

Meridian, Careline Team at Augustus Court Care Centre responded to this review on 06 Jun 2016:

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
We are happy that you are pleased with Augustus Court and your comments will be passed on to the team.
We will arrange for a residents meeting so that the residents can talk to the Home Manager about the concerns over where they sit in the dining room.
The Home Manager operates an open door policy, please feel free to pop in for a chat about any concerns you may have.
Thanking you again for taking the time to provide really helpful feedback about the home.

My mother stayed for respite in which time she was very comfortable with a lovely room. All the staff were friendly and helpful. Meals were varied, not always what she liked. I suppose you can't please everyone all the time, but maybe one plain dish every day would be appreciated.

How likely would you be to recommend Augustus Court Care Centre? Extremely Likely

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Average Rating:   4.7 out of 5

Meridian, Careline Team at Augustus Court Care Centre responded to this review on 06 Jun 2016:

Thank you for taking the time to complete a review. We really value the feedback provided by those who use our services.
Making sure Residents have a choice of their favourite foods is really important to us and we apologise if we have fallen short of the high standards we aspire to.
We record individual preferences to make sure our fresh food menus are created around what our Residents want most. We are delighted to welcome families and loved-ones to share in mealtimes, and the Sunday roast is a special time at many of our homes.
Thanking you again for taking the time to provide really helpful feedback about the home.

My mother settled very well into Augustus Court due to the friendly and caring nature of all of the staff. I was particularly pleased that mum joined in many of the varied social activities on offer and happily took her meal in the restaurant. Mum is very happy to return to Augustus Court in the autumn and I shall relax knowing the care is exceptional.

How likely would you be to recommend Augustus Court Care Centre? Extremely Likely

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Average Rating:   4.9 out of 5

3 words.
Caring, friendly, super.

How likely would you be to recommend Augustus Court Care Centre? Extremely Likely

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Average Rating:   5 out of 5

It's ideal is Augustus Court. I would recommend to not just anybody but everybody. The staff are great. The manager is very good. My room is very nice, its clean. I interview new staff and ask questions that I want answering. The food is excellent with a good selection. I have made friends with all the staff and residents. My workmates come to visit me and are made welcome by the staff.

How likely would you be to recommend Augustus Court Care Centre? Extremely Likely

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Average Rating:   5 out of 5

From the first visit to Augustus Court Care Home with my mum we were made to feel extremely welcome which made the decision to place her in the home much easier. She has now been there since opening in early February and feels very much at home as well as safe and cared for. the care and attention she has received from all the staff is exemplary and I would not hesitate to recommend Augustus Court Care Home to others.

How likely would you be to recommend Augustus Court Care Centre? Extremely Likely

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Average Rating:   5 out of 5

I came to Augustus court for a weeks respite. The staff were extremely helpful and supportive. Nothing is too much trouble for them. The other residents were very friendly. I very much felt at home here. The meals were excellent, Delicious and exactly the right portion size. The facilities were top quality with very tasteful decor. I am sorry to be going home! I would highly recommend Augustus Court to others. Many thanks to all the staff for their kindness, care and attention.

How likely would you be to recommend Augustus Court Care Centre? Extremely Likely

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Average Rating:   4.9 out of 5

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Bed Vacancies

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Awards / Recognitions

February 2018

Top 20 Large Care Home Groups 2018

Recipient: HC-One

Date: Thursday 01 Feb 2018

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June 2017

Kindness in Care Award

Recipient: Augustus Court Care Centre

Date: Friday 16 Jun 2017

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April 2017

Top 20 Large Care Home Groups 2017

Recipient: HC-One

Date: Saturday 01 Apr 2017

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March 2017

February 2016

Top 20 Large Care Home Groups 2016

Recipient: HC-One

Date: Monday 15 Feb 2016

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Care Home Idol 2016

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