Augustus Court Care Centre

Church Gardens, Garforth, Leeds LS25 1HG
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9.5 126 Reviews
  • Augustus Court Care Centre, Leeds
Augustus Court care home, located in the picturesque village of Garforth, provides residential and residential dementia care designed around the individual needs of each person.

This beautiful home features plenty of areas in which to relax, dine, exercise, socialise and be creative. Many rooms have lovely views of the pretty landscaped garden where residents can enjoy gardening activities year round.

Augustus Court boasts a selection of specially designed dining areas that provide the perfect space to share meals with fellow residents or spend time with family and friends. On those sunny summer days, the peaceful courtyard garden is the ideal spot for some alfresco dining.

The professional care team at Augustus Court takes the time to learn about each resident’s individual hobbies and interests, ensuring that life at the home is fulfilling and enjoyable for every person. On top of the varied activities programme, residents can also spend their time relaxing, with the peace of mind that the supportive team are just a call away.

To help maintain connections with the wider community, residents are encouraged to take an active role in Garforth. From building relationships with local community groups and schools to arranging sightseeing trips in the local area, there are plenty of opportunities to build and maintain relationships with the home's neighbours.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 58 Service Users

Dementia Care Types

  • Mild Dementia

Other Care Provided

  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1309
  • Self-Funded Residential Dementia Care: from £1309

These prices are only a guideline, please contact Augustus Court Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Jill Pollard (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (58)

Visiting

  • Visitors welcome at most times of the day. Should visitors arrive during meal times or when a Resident is being attended to by care staff or other professional staff, visitors will be asked to wait until the Resident is ready to see them.

Parking

  • There is on site car parking available at the front and side of the building.

Augustus Court Care Centre Reviews (126)

9.5

Augustus Court Care Centre has a Review Score of 9.5 (9.501) out of 10, based on 33 reviews in the last 2 years.
Over all time Augustus Court Care Centre has 126 reviews.

Overall Experience
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  • 27
  • 3
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Date Published
  • 126
  • 18
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Reviewer Connection to Augustus Court Care Centre
  • 47
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  • 4
  • 3
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  • 2
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  • 1
  • 1
  • 1
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Total of 126, showing 41-60
Review from Ann W (Sister of Resident) published on 11 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After a shaky start, my elderly brother has settled at Augustus Court. The caregivers are pleasant, friendly, and kind and treat him with respect and humour. The home manager makes herself readily available to answer questions or help in any way she can, and has been very supportive throughout. It would
be nice if staff had time to sit and talk to residents but overall very happy with Augustus Court.
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Review from Susan K (Niece of Resident) published on 29 November 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My uncle started living at Augustus Court in July after several periods in hospital. Within a few weeks, he looked visibly healthier and happier. The staff are very caring and know him well. He loves his new home and has settled in so well to a new way of living. The staff are very helpful to relatives
and will do all they can to answer our queries and questions. Many thanks to the whole team - we are confident that our uncle is safe and well cared for as an individual.
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Review from Martin F (Cousin of Resident) published on 12 August 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found Augustus Court staff professional and friendly. The building is warm, cosy and modern. My cousin has settled in for over a year, and she seems happy with her residency.
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Review from E W (Resident) assisted by family/friend published on 5 July 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
The home has much improved since the previous manager and deputy manager have left the home. Staff and residents have a more relaxed atmosphere. New members of management have a more friendly approach to running the home. The garden should be used more by the residents. It is wasted space, not used
enough. Looking forward to seeing improvements in my home environment.
Reply from Julie Caygill, Hospital Liaison Team Administrator at Augustus Court Care Centre

Thank you for your valuable feedback, and we are delighted that you are happy with the friendly atmosphere in our home. Kindness is at the centre of everything we believe in at HC-One. We note your concern about the garden area, this is an area of focus for the new Home Manager and work is already underway to make this valuable space much more useable.

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Review from David S (Resident) published on 27 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have found the care and help great. In some cases, the care has been great. Overall have not been here long enough.
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Review from V M (Daughter-in-law of Resident) published on 21 May 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
I am often worried and concerned about the standard of care in the home. The staff, though basically kind, never have any time to spend and my mother-in-law spends a lot of time alone. Carer calls to her room generally last seconds, not even minutes! I worry that no one takes that extra few moments
to speak to her and not just require a 'yes' or 'no' reply. Caring should surely be more than just giving a drink or food? This is basically a staffing issue. Presumably insufficient staff?
Reply from Diane Kerwin, Hospital Liaison Team Administrator at Augustus Court Care Centre

Thank you for your feedback. We are sorry to hear of your concerns around the time the care staff spend with your mother-in-law. Let me offer my assurances that the home has sufficient staff available to meet our resident’s needs. Please contact the Home Manager directly on 0113 385 0000 so that she can discuss how to address you concerns.

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Review from Geoffrey H (Resident) published on 23 April 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to this home in 2017, from living in a 4-star hotel in Spain for 8 years. My first opinion was that it was like living in that 4-star hotel. I have a lovely room on the ground floor having access to the garden. My room is kept clean and tidy. The food is up and down. Staff are helpful. I am happy
here.
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Review from M S (Daughter of Resident) published on 30 March 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since Dad moved into Augustus Court in October 2020, the home has been in lockdown and Dad has been poorly (non-Covid). All the staff have gone the extra mile to care for him and keep me updated on his health and wellbeing. I cannot thank them enough; you are all angels!
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Review from H B (Daughter of Resident) published on 23 October 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother passed away at Augustus Court in August. She had lived there since it opened 4 years ago. She was very happy and well cared for. The staff were always pleasant and kept me well informed.
Her final days were in a lovely home where the staff did everything possible to keep her comfortable.
The support for her and the whole family was outstanding.
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Review from Lynne H (Daughter of Resident) published on 2 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The residence is warm, welcoming, spacious and homely. We found the staff to be approachable and caring with warm personalities offering care without patronising. They would listen to requests and information and act on it. Mum was convinced that she was in a hotel. Her final home could not have been
better. Thank you Augustus Court.
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Review from J T (Daughter of Resident) published on 28 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Firstly, when looking for a home for my mother circa 3 years ago this was the best! it's lovely and a home from home. The staff are brill and the home I describe to external parties is a 5-star hotel! The home baking and meals are wonderful. More recently the care and controls re Covid-19 exceptional
and thank you to all for making my mother's 97 Birthday special.
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Review from A K (Nephew of Resident) published on 7 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I find the staff and service wonderful. My Aunt feels very at home and that is all you can hope for. Well done.
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Review from Joanne S (Daughter of Resident) published on 27 July 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My relative has been a resident at Augustus Court for over two years following a terminal diagnosis which has been extremely well managed. She has always received excellent care from the staff, but particularly during these unprecedented times. Coronavirus measures were quickly introduced into Augustus
Court with clear guidelines given to residents and relatives throughout. Care has been exemplary at all times, and I would have no hesitation in recommending.
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Review from K S (Daughter of Resident) published on 17 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff at Augustus Court have looked after my Mum is way that has given us reassurance that in these difficult times she is cared for as well as ever. Thank you all for an excellent effort and going the extra mile.
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Review from E N (Daughter of Resident) published on 20 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are friendly and caring. My mum is eager to get back 'home', she feels safe and is very happy.
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Review from J S (Resident) published on 18 November 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This was my third stay at Augustus Court for respite and as usual, the professionalism and friendliness of manager and staff was excellent. It is regrettable that on this occasion, the cooked food and menu was not as good as the previous visits. Something went wrong for the evening meal on 7/11/2019
which was somewhat delayed and, I'm afraid to say, appalling. Nevertheless, I will be back.
Reply from Clare Sheehan, Careline Advisor at Augustus Court Care Centre

Thank you for your review, we value all feedback which helps us to improve our service where required. We would like to apologise that the food during your last stay with us was not as expected. We have liaised with the hospitality team and discussed your concerns with them. We are delighted that overall you enjoyed your stay with us and want to stay with us again in the future.

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Review from Delphine L (Resident) published on 17 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Since I came into Augustus Court I feel a lot better in myself. The staff are very helpful and the carers are very good and helpful. I felt awful before I came but now I feel a lot better in myself. And it has helped my son as well who was worried due to my health.
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Review from M A (Friend of Resident) published on 12 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Today I visited Augustus Court to visit my friend and celebrate their harvest festival. As always I was warmly welcomed. We had a lovely service, followed by an excellent lunch and as always, the staff were kind and considerate to all the residents and very patient. I have visited on several occasions
and always found the staff excellent.
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Review from B M (Daughter of Resident) published on 19 June 2019 Submitted via Postal Card • Report
Overall Experience 2.0 out of 5
Lack of care in the transfer of information between night and day staff. Reliance on a diary for important relevant care information seems a very poor system. It needs verbal info from manager to staff on duty to ensure correct care is given.
Reply from Clare Sheehan at Augustus Court Care Centre

Thank you for your review, we value all feedback as this helps us to improve our service where required. I can confirm that on this occasion a breakdown in communication occurred and we sincerely apologise for this. As a consequence, we have revisited the transfer of information for all hospital admissions with staff and all hospital appointments will be discussed with staff during the daily flash meeting.

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Review from Pauline N (Daughter of Resident) published on 3 June 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother was very happy, staff took time to talk to her as it was her first time in care. She enjoyed the activities and the food.
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Current Review Score: 9.5 (9.501)

Overview of Review Score

The Review Score of 9.5 (9.501) out of 10 for Augustus Court Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.5 out of 5 from 33 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 32 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.501 for Augustus Court Care Centre is calculated as follows: ( (216 Excellents x 5) + (140 Goods x 4) + (21 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 379 Ratings = 4.501
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Augustus Court Care Centre is based on 32 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 58 registered maximum number of service users is 11.6, which has been reached with 32 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 21 Dec 2023

Overall Requires improvement

  • Caring Good
  • Effective Requires improvement
  • Responsive Requires improvement
  • Safe Requires improvement
  • Well-led Requires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

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Awards / Recognitions (8)

Meet the Team (0)

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