Augustus Court Care Centre

My sister took a while to settle in. She still has ups and downs but seems more settled now.

Staff are extremely accommodating to meet all our needs. Very friendly and well-maintained home. Keen to listen and act on feedback to maintain high standards seen. Meals are excellent and the garden welcoming. Standard of room exceptional and activities on offer continuously expanding. Highly recommend.

Looked after my stepmother for six years. She was very happy there so we as a family are very happy too.

My Mum has been here now for four years, and we are both really pleased with the standard of care received. The home is very well laid out and presented, and has an elegant look about it. All the staff are very kind and caring, and everyone I have spoken to have been so friendly, helpful, genuinely interested, and always happy to help with any questions or support needs. I feel comforted Mum is being well looked after and is safe in her surroundings.

After a shaky start, my elderly brother has settled at Augustus Court. The caregivers are pleasant, friendly, and kind and treat him with respect and humour. The home manager makes herself readily available to answer questions or help in any way she can, and has been very supportive throughout. It would be nice if staff had time to sit and talk to residents but overall very happy with Augustus Court.

My uncle started living at Augustus Court in July after several periods in hospital. Within a few weeks, he looked visibly healthier and happier. The staff are very caring and know him well. He loves his new home and has settled in so well to a new way of living. The staff are very helpful to relatives and will do all they can to answer our queries and questions. Many thanks to the whole team - we are confident that our uncle is safe and well cared for as an individual.

I have found Augustus Court staff professional and friendly. The building is warm, cosy and modern. My cousin has settled in for over a year, and she seems happy with her residency.

The home has much improved since the previous manager and deputy manager have left the home. Staff and residents have a more relaxed atmosphere. New members of management have a more friendly approach to running the home. The garden should be used more by the residents. It is wasted space, not used enough. Looking forward to seeing improvements in my home environment.

I have found the care and help great. In some cases, the care has been great. Overall have not been here long enough.

I am often worried and concerned about the standard of care in the home. The staff, though basically kind, never have any time to spend and my mother-in-law spends a lot of time alone. Carer calls to her room generally last seconds, not even minutes! I worry that no one takes that extra few moments to speak to her and not just require a 'yes' or 'no' reply. Caring should surely be more than just giving a drink or food? This is basically a staffing issue. Presumably insufficient staff?

I came to this home in 2017, from living in a 4-star hotel in Spain for 8 years. My first opinion was that it was like living in that 4-star hotel. I have a lovely room on the ground floor having access to the garden. My room is kept clean and tidy. The food is up and down. Staff are helpful. I am happy here.

Since Dad moved into Augustus Court in October 2020, the home has been in lockdown and Dad has been poorly (non-Covid). All the staff have gone the extra mile to care for him and keep me updated on his health and wellbeing. I cannot thank them enough; you are all angels!

Her final days were in a lovely home where the staff did everything possible to keep her comfortable. The support for her and the whole family was outstanding.

The residence is warm, welcoming, spacious and homely. We found the staff to be approachable and caring with warm personalities offering care without patronising. They would listen to requests and information and act on it. Mum was convinced that she was in a hotel. Her final home could not have been better. Thank you Augustus Court.

Firstly, when looking for a home for my mother circa 3 years ago this was the best! it's lovely and a home from home. The staff are brill and the home I describe to external parties is a 5-star hotel! The home baking and meals are wonderful. More recently the care and controls re Covid-19 exceptional and thank you to all for making my mother's 97 Birthday special.

I find the staff and service wonderful. My Aunt feels very at home and that is all you can hope for. Well done.

My relative has been a resident at Augustus Court for over two years following a terminal diagnosis which has been extremely well managed. She has always received excellent care from the staff, but particularly during these unprecedented times. Coronavirus measures were quickly introduced into Augustus Court with clear guidelines given to residents and relatives throughout. Care has been exemplary at all times, and I would have no hesitation in recommending.

The staff at Augustus Court have looked after my Mum is way that has given us reassurance that in these difficult times she is cared for as well as ever. Thank you all for an excellent effort and going the extra mile.

The staff are friendly and caring. My mum is eager to get back 'home', she feels safe and is very happy.

This was my third stay at Augustus Court for respite and as usual, the professionalism and friendliness of manager and staff was excellent. It is regrettable that on this occasion, the cooked food and menu was not as good as the previous visits. Something went wrong for the evening meal on 7/11/2019 which was somewhat delayed and, I'm afraid to say, appalling. Nevertheless, I will be back.