The Lindsay Care Home

47A Lindsay Road, Poole BH13 6AP
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9.7 131 Reviews
  • The Lindsay Care Home, Poole
The Lindsay is a care home offering nursing, residential, dementia and palliative care.

Short stays and day care are offered to help both carers and their elderly loved ones at times when they need a break or a little extra support.

Rated 'Good' by the CQC (August 2025), The Lindsay is situated a few minutes from the centre of Westbourne and all its amenities – shops, cafes, restaurants and pubs. The home has a cinema and café as well as lounges, a library and private dining areas for family and friends to come and enjoy when visiting their loved ones or celebrating a birthday or anniversary together.

This home also benefits from an onsite beauty salon, with a full-time hairdresser offering a brilliant service to all the residents.

At The Lindsay, staff take great care to focus on the person. It’s important for residents to feel at home, so it creates a friendly environment with an individually appropriate balance of care and independence.

The chefs create well-crafted menus made with the freshest ingredients. Soon after a resident arrives at The Lindsay, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests.

Follow the home on Facebook and Instagram to find out more about the great things that go on day to day. Search 'Bupa UK The Lindsay Care Home'.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1300
  • Self-Funded Nursing Care: from £1425
  • Self-Funded Nursing Dementia Care: from £1475
  • RESPITE Self-Funded Residential Care: from £1430
  • RESPITE Self-Funded Residential Dementia Care: from £1400
  • RESPITE Self-Funded Nursing Care: from £1570
  • RESPITE Self-Funded Nursing Dementia Care: from £1625

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

These prices are only a guideline, please contact The Lindsay Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Ian Dunthorne (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (70)
  • Single Rooms with Ensuite Wet Room (70)

Parking

  • Free on-site parking.

The Lindsay Care Home Reviews (131)

9.7

The Lindsay Care Home has a Review Score of 9.7 (9.694) out of 10, based on 23 reviews in the last 2 years.
Over all time The Lindsay Care Home has 131 reviews.

Overall Experience
  • 108
  • 20
  • 2
  • 1
  • 0
Date Published
  • 131
  • 11
  • 15
  • 23
  • 108
Reviewer Connection to The Lindsay Care Home
  • 44
  • 28
  • 17
  • 9
  • 6
  • 5
  • 5
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 131, showing 21-40
Review from S R (Daughter of Resident) published on 25 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mother has enjoyed her stay at The Lindsay. All the staff have been very welcoming and caring.
Reply from Claire Exley at The Lindsay Care Home

Thank you for taking the time to leave us a review. It is always nice to hear from family members feeling like their loved one is cared for and looked after.

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Review from B H (Daughter of Resident) published on 12 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother lived at The Lindsay Care Home from September 2022 until her death on 30/11/2023. Mum felt very welcome, comfortable and happy from the moment we entered the building - she never looked back. She loved all the activities, made friends and found the staff excellent and caring. As her daughter,
living in the Midlands, I was anxious as I couldn't check in on her every week. Although there were some lapses in care on some weekends, staff were very responsive, it was usually due to a lack of staff /staff illness. Overall I would highly recommend it, and the home organised a wonderful wake for her - above and beyond what we expected. My sister and I are very grateful.
Reply from Grace Langfield, Customer Service Adviser at The Lindsay Care Home

Thank you for taking the time to leave your kind review. We are sorry to hear of your mother's passing but are so pleased The Lindsay Care Home have been so compassionate and kind towards you and your sister during such a difficult time. Hopefully, you can go away from this experience knowing that mum recieved the best possible care.

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Review from R T (Daughter of Resident) published on 9 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was getting lonely at home so we suggested a 'holiday respite' stay. I live nearby. After a pre-stay visit, a two-week stay was booked. He had a wonderful time and can't wait to go back for another stay. He especially enjoyed the food as he can be quite fussy. He couldn't thank the staff enough.
They were wonderful and even managed to get him to join in activities.
Reply from Eden Tomlinson, Customer Service Adviser at The Lindsay Care Home

Thank you for taking the time to leave your review. It is always nice to hear from family members who feel like their loved one is cared for and looked after. We are looking forward to seeing you again.

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Review from C F (Son of Resident) published on 3 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very caring environment with a range of activities, competent and caring staff and expert nursing staff.
Reply from Grace Langfield, Customer Service Adviser at The Lindsay Care Home

Thank you for your feedback. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review from Andrew P (Resident) published on 28 June 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was diagnosed with Motor neurone disease in February and deteriorated very quickly. My spirit was low, and my desire to live was non-existent. Being referred to The Lindsay Care Home from the hospital is the best thing that could have happened to me! I have been blessed with very willing and competent
staff to attend to my medical and personal care needs. The food here is very good, and the chefs are always willing to accommodate culinary variation at the drop of a hat. Spiritually and psychologically, I am also blessed with participating in the structure of the daily activities. The management team have been very supportive and forthcoming with organising external activities that I have wanted to achieve. As much as my physical abilities have deteriorated, I have been supported to maintain independence at meal times. Most importantly as I am spending the final chapter of my life here, I have been blessed to have fun and laughter created with all the staff!
Reply from David Mclean, Customer Service Adviser at The Lindsay Care Home

Thank you for taking the time to leave your lovely review. We hope The Lindsay Care Home did everything possible to make the transition as easy as possible for you. It is always nice to hear from residents feeling like they are cared for and looked after. Please let us know if there is anything else we can do to make your stay as comfortable as possible and thank you for choosing The Lindsay for your stay.

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Review from Angie B (Wife of Resident) published on 7 June 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the warm welcome on arrival to the homely atmosphere, my husband immediately relaxed and has continued to make wonderful progress, helped by caring and attentive staff who are always available. The food is first-class, plentiful and beautifully served. I am so glad we found this haven of care and
kindness and recommend it to anyone.
Reply from Rebecca Kellegher, Customer Service Adviser at The Lindsay Care Home

Thank you for your lovely review. We are pleased to hear your husband is making wonderful progress and that he has settled nicely. Please let us know if there is anything we can do to make his stay as comfortable as possible.

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Review from Sandy G (Sister of Resident) published on 24 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are always very friendly and cannot do enough to support the service user and the service users visiting family and friends, whilst always presenting and maintaining professionalism.
The facilities e.g. bedrooms, and general surroundings are first class. Great care is given at mealtimes
to ensure that the service user has a choice of food. What is important is that the food is able to be seen first and not chosen from a menu the day before.
Having managed in my professional life establishments such as The Lindsay and looking at places to place our sister, I have not found anything that comes anywhere near The Lindsay for overall caring and support. I cannot say how pleased I am at finding The Lindsay.
Reply from Fran Donno, Customer Service Adviser at The Lindsay Care Home

Thank you for taking the time to leave your review. We are really glad that you are so impressed by the cleanliness and facilities we have at The Lindsay, we take pride in making sure all our residents and their families receive the best quality of care including their surroundings. We hope to continue providing your sister with the best possible care.

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Review from Eileen C (Resident) published on 22 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been extremely happy since arriving at The Lindsay Care Home. I was ill when I arrived here, my daughter noticed a big difference in me due to the attention and care from the staff. The food is excellent. The staff make sure that every day is a really good day, excellent activities. The home
has a clean and happy feel. Could not ask for any more.
Reply from David Mclean, Customer Service Adviser at The Lindsay Care Home

Thank you for your lovely review. We are glad to help you and your family through such a difficult time and it is always nice to hear from residents feeling like they are cared for and looked after. We hope to continue providing you with the best possible care and thank you for choosing Bupa's The Lindsay Care Home.

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Review from Lynda C (Wife of Resident) published on 22 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy with the care my husband receives here at The Lindsay Care Home. The staff make all the difference, they are exceptional. It gives me great peace of mind when I leave him to go home.
Reply from David Mclean, Customer Service Adviser at The Lindsay Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your husband in our care and it is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make his stay as comfortable as possible.

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Review from Helen W (Daughter of Resident) published on 9 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has been at Lindsay Care Home for just over a month. Since arriving here the change in her happiness and health has been amazing. The staff are wonderful and Mum sees them as her extended family. She joins in all the activities and it's great to see her laughing again. Mum has suffered badly with
her feet as previously she didn't have the medical care and was always in terrible pain, but she s so much better now. Many thanks.
Reply from Grace Langfield, Customer Service Adviser at The Lindsay Care Home

Thank you for your lovely review. It's always nice to hear family members can feel at ease knowing their loved one is receiving the best care possible. We will certainly pass your comments on to the manager.

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Review from J W (Daughter of Resident) published on 3 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the initial viewing of the home and my father's settling in, I have been so impressed with how great the transition has been. The stand-out feature for my relatives and I, is the welcoming and caring manner all the staff have shown and that nothing is too much trouble.
Reply from Rebecca Kellegher, Customer Service Adviser at The Lindsay Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. It is also really pleasing to hear how welcomed you and your family are also made to feel when visiting your Father. Thank you for choosing The Lindsay care home.

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Review from Marsha M (Cousin of Resident) published on 20 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My cousin came to the Lindsay in a private ambulance from France, arriving in the middle of the night and the start were excellent settling him in his room. He came back to Bournemouth to die and spend time with his 99 year old mother, family and friends, he was here for 4 weeks. He was treated with
the utmost dignity and the whole family thanks the staff at the Lindsey, definitely recommend.
Reply from Alison Horridge, Customer Advisor on behalf of the team at The Lindsay Care Home

Thank you for taking the time to leave us your review. We are glad we were able to help facilitate your cousin's wishes to come back to the UK and spend time with his mother before he passed. Hopefully knowing he was well looked after in his final days is of comfort to you all now. Thank you for choosing us for his care and for your recommendation.

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Review from Alan C (Son of Resident) published on 14 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very helpful and kind. My mother enjoyed the community and talking to other residents and participating in all the activities available.
Reply from David Mclean, Customer Service Adviser at The Lindsay Care Home

Thank you for taking the time to leave your review. It is always nice to hear words like "helpful" and "kind" being used to describe our care. Please let us know if there is anything we can do to make mother's stay as comfortable as possible.

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Review from Jacqueline W (Relative of Resident) published on 14 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very clean. Helpful staff who are all very kind and friendly. The lounge and dining room are very cosy and nicely decorated. Good management.
Reply from Rebecca Kellegher, Customer Service Adviser at The Lindsay Care Home

Thank you for your review, we appreciate you taking the time to leave us your comments.

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Review from David C (Resident) published on 7 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been in the Lindsay care home for 4 weeks. I moved from another Bupa home to be near my daughter. I was made to feel welcome as soon as I arrived. I am very happy with my room and all the staff are careful, helpful and friendly. The activities are varied and well organised.
Reply from Alison Horridge, Customer Advisor on behalf of the team at The Lindsay Care Home

Thank you for your review. We are glad to hear that you are happy with your room and that you felt welcomed on your arrival.

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Review from Sandra J (Respite Resident) published on 27 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I stayed at The Lindsay for two weeks post operative care and it was a sensible decision on my part. I was treated with sympathetic care, accorded respect and dignity. I was given space to recover and made good friends with both staff and residents. Thank you all so much.
Reply from Amanda Barnes, Customer Service Adviser at The Lindsay Care Home

Thank you for taking the time to leave your review. It is lovely to hear that you enjoyed your stay with us and that you felt you were treated well and given the time and space you needed to aid your recovery. Thank you for choosing The Lindsay for your stay.

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Review from Sheila L (Sister of Resident) published on 27 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I liked the stay at The Lindsay care home. Very good care.
Reply from Alison Horridge, Customer Advisor on behalf of the team at The Lindsay Care Home

Thank you for your feedback, we are glad we could provide the care you needed.

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Review from S A (Sister of Resident) published on 25 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister went to The Lindsay for two weeks' respite for my husband and I to take a holiday. She has been to The Lindsay before and thoroughly enjoyed her stay, so was very happy to return. The staff are very efficient and kind to her. She can't wait to return.
Reply from Alison Horridge, Customer Advisor on behalf of the team at The Lindsay Care Home

Thank you for your lovely review. We are glad that your sister really enjoys her stays with us. We look forward to seeing you all again soon.

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Review from J S (Son of Resident) published on 21 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am very happy to recommend The Lindsay Care Home to anyone seeking compassionate and professional care for their loved one. The staff are very friendly and caring, and always treated my mother with respect. They maintained her sense of dignity throughout her stay and treated her as though she was
part of a wider family. Even though there were times when visiting was not possible due to the pandemic, I always felt confident that she was in safe hands.
Reply from Amanda Barnes, Customer Service Adviser at The Lindsay Care Home

Thank you for taking the time to leave your review. It is nice to hear that you feel your mum was always cared for in our home. Thank you for your recommendation.

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Review from Stuart E (Husband of Resident) published on 8 April 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly, caring etc.
Reply from Alison Horridge, Customer Advisor on behalf of the team at The Lindsay Care Home

Thank you for your review, we really appreciate your feedback.

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Current Review Score: 9.7 (9.694)

Overview of Review Score

The Review Score of 9.7 (9.694) out of 10 for The Lindsay Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.694 for The Lindsay Care Home is calculated as follows: ( (210 Excellents x 5) + (45 Goods x 4) + (10 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 271 Ratings = 4.694
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Lindsay Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Jun 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 11 Sep 2025

We provide nursing, residential and dementia care. Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (6)

Ian

Ian Dunthorne

Job Title: Home Manager Joined: 2024

My name is Ian and I joined The Lindsay as home manager in December 2024.


I live locally to the home although I am from Bedfordshire originally.


My mother was a home carer for the local authority and then a warden controlled village, which first introduced me to the world of elderly care. I then worked as a care assistant for the local authority myself and became interested in rehabilitation aspects of geriatric care and this led me to train as a physiotherapist. I made a departure from clinical physiotherapy and returned to geriatric residential care management.


I worked as a home manager for Bupa for 7 years before moving to New Zealand and subsequently worked as a general manager for Bupa New Zealand for 11 years. As I got older, I felt the pull to return to my home country and moved back to the UK towards the end of 2024.


My passion is travel. I have been lucky enough to travel widely around the world and this is the basis for most of my interests and passions outside of work.

Lynne

Lynne Petty

Job Title: Resident Experience Manager Joined: 2024

I first joined BUPA in June 2024. I have previously worked within activities and for the last 19 years have been a Care Home Manager. I have a passion for caring for others, specifically for caring for those with dementia. I am a dementia care trainer and also a Dementia Friends Ambassador! Outside of work I enjoy to spend time with my four children and 3 grandchildren. In my spare time I can be found taking my dogs for walks, supporting Norwich City or singing in my choir!

Julie

Julie Clews-Viveash

Job Title: Hairdresser/activities co-ordinator Joined: 2015

After 15 years of working in a salon, a client who worked in the care home sector asked if I knew anyone who would like to work in a care home. After some thought, I said 'Yes, me!'. I like to make a difference and I feel the care home sector makes a massive difference. It is team-based and is a journey for staff, relatives and residents.


I love it when friends and relatives come in and see their loved ones looking fresh and happy.


Life is about family, making memories and remembering life is short. Outside of work, I love to spend time with my children and walking my dogs.

Sarah

Sarah Camprido

Job Title: Activities Co-ordinator Joined: 2016

I have worked in care for a long period and joined Bupa in 2016, initially as a healthcare assistant and then more latterly as an activities coordinator.


I enjoy meeting people and really enjoy my current job role.


Outside of work, I have two adult children and six grandchildren.

Isobel

Isobel Dixey

Job Title: Receptionist Joined: 2023

I joined The Lindsay as a receptionist in the summer of 2023.


Earlier on in my career, I worked as a TV studio administrator producing motivational and corporate videos. After I had my children, I returned to work as a teaching assistant followed by temporary roles as a receptionist.


I particularly enjoy caring for people and making them feel as happy as I can. I enjoy the interaction with residents and their families as well as doing administrative work.


I live locally with my English Pointer dog and two cats. My daughter is local so I see a lot of her. My son lives near Southampton and also has a Pointer.


I love to see friends and family and I enjoy walking, gardening, holidays and the beach.

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Grant Gould

Job Title: Senior Activities Coordinator Joined: 2021

I have worked for BUPA for three years in total, first as a Receptionist at another BUPA home and now as the Senior Activities Coordinator at The Lindsay. I adore working at the care home, getting to know the residents and making their daily life that bit brighter with our activities and care. I have been married to my husband for eight years and we live locally in Poole. In my spare time I enjoy the arts, gardening and spendig time with my friends.

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