The Lindsay Care Home

47A Lindsay Road, Poole BH13 6AP
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9.7 131 Reviews
  • The Lindsay Care Home, Poole
The Lindsay is a care home offering nursing, residential, dementia and palliative care.

Short stays and day care are offered to help both carers and their elderly loved ones at times when they need a break or a little extra support.

Rated 'Good' by the CQC (August 2025), The Lindsay is situated a few minutes from the centre of Westbourne and all its amenities – shops, cafes, restaurants and pubs. The home has a cinema and café as well as lounges, a library and private dining areas for family and friends to come and enjoy when visiting their loved ones or celebrating a birthday or anniversary together.

This home also benefits from an onsite beauty salon, with a full-time hairdresser offering a brilliant service to all the residents.

At The Lindsay, staff take great care to focus on the person. It’s important for residents to feel at home, so it creates a friendly environment with an individually appropriate balance of care and independence.

The chefs create well-crafted menus made with the freshest ingredients. Soon after a resident arrives at The Lindsay, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests.

Follow the home on Facebook and Instagram to find out more about the great things that go on day to day. Search 'Bupa UK The Lindsay Care Home'.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1300
  • Self-Funded Nursing Care: from £1425
  • Self-Funded Nursing Dementia Care: from £1475
  • RESPITE Self-Funded Residential Care: from £1430
  • RESPITE Self-Funded Residential Dementia Care: from £1400
  • RESPITE Self-Funded Nursing Care: from £1570
  • RESPITE Self-Funded Nursing Dementia Care: from £1625

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

These prices are only a guideline, please contact The Lindsay Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Ian Dunthorne (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (70)
  • Single Rooms with Ensuite Wet Room (70)

Parking

  • Free on-site parking.

The Lindsay Care Home Reviews (131)

9.7

The Lindsay Care Home has a Review Score of 9.7 (9.694) out of 10, based on 23 reviews in the last 2 years.
Over all time The Lindsay Care Home has 131 reviews.

Overall Experience
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Date Published
  • 131
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Reviewer Connection to The Lindsay Care Home
  • 44
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  • 9
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  • 3
  • 2
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  • 1
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  • 1
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Total of 131, showing 121-131
Review from S L (Resident) published on 22 January 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I found The Lindsay excellent in many ways - noticeably your entire staff were always smiling and pleasant. In fact, I never saw a cross face or grumpy face of staff members - from Sisters to cleaners they were always pleasant and helpful. The food improved during my stay and was very good and the care
was exceptional - always kind and helpful when needed and answered the call button promptly. Very good.
Reply from Jayne Duck, Customer Services Administrator at The Lindsay Care Home

Thank you for your review and kind words. I'm so glad to hear that you enjoyed your stay with us and were well cared for.

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Review from Gill (Daughter of Resident) published on 13 December 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother, who has vascular dementia, has been at the Lindsay for three months now and the staff have been amazing at helping her to settle in.
The facilities and activities provided for the residents are excellent and visitors are always made to feel very welcome and encouraged to join in.
I am very
happy that I have made the right choice of care home for my mother.
Reply from Jayne Duck, Customer Services Administrator at The Lindsay Care Home

Thank you for your review. I'm so glad to hear that your mother is settling in and is enjoying the activities. I'm sure with Christmas coming up there will be lots of different things for you to join in with.

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Review from M B (Daughter of Resident) published on 10 October 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I was bowled away by the level of care and attention my mother received here. Every member of staff was happy and gave her as much time as she needed. She will definitely be coming back next time she needs respite care.
Reply from Jayne Duck, Customer Services Administrator at The Lindsay Care Home

Thank you for your review. I'm so glad to hear that your mum enjoyed her stay with us and your kind words about our staff. I hope that your mum comes again soon for some respite care.

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Review from Sheila Mary B (Resident) published on 25 September 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is the best choice I could have made - brilliant staff, brilliant carers and nurses. Brilliant night carers and brilliant care home. Plus brilliant laundry service and cleanliness and brilliant reception staff and also a big thank you to your hairdresser. I shall miss you all til the next time.
Reply from Jayne Duck, Customer Services Administrator at The Lindsay Care Home

Thank you for your review. So glad to hear that you had a good time while you were staying with us, hope to see you again soon.

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Review from A T (Daughter of Resident) published on 16 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has a cognitive impairment and needs lots of help and support with all aspects of her life. The staff at The Lindsay are all kind and caring. They treat her with dignity and affection and I know she feels well care for and safe.
The various social activities add a variety to each day and
my mother particularly enjoys the outings.
As a daughter of someone in a care home, I particularly value the communication from nursing staff and carers, so I know exactly how my mum's doing.
Reply from Emily Wilson, Customer Service Administrator at The Lindsay Care Home

Thank you for your review, we appreciate your feedback. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team.

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Review from Geoff L (Nephew of Resident) published on 3 March 2017 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Really lovely. It's super. Friendly and clean. The staff are lovely!
Reply from Jayne Duck, Customer services administrtor at The Lindsay Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home and will share your comments with the home’s manager. The Bupa Customer Care Team

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Review from Denise G (Friend of Resident) published on 23 August 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The first thing that struck me was the overwhelming sense of care and commitment shown by all the staff at all times. Nothing was too much trouble, they remain bright and helpful even in the most demanding situations. The rooms are adequately and well furnished and are easily personalised by residents,
being brand new are its a bit plain. The food is excellent and well thought out by a top chef! Also, security is very impressive without being intimidating. Overall if I could afford it, I would love to spend my last days in such a reassuring, supportive welcoming home.
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Review from S L (Resident) published on 7 July 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My wife needed a respite for two weeks, I stayed for four.
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Review from Marie C (Regular Volunteer) published on 7 July 2016 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Always a delight realising the comfort and experience this lady is gaining from being well enveloped in both reassurances for not only herself but other folk that care for her health, wellbeing and spiritual needs. An entirely worry and stress free environment to recuperate or dwell long term.
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Review from A Y (Daughter of Resident) published on 4 May 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am thrilled with every aspect of the care and attention that my mother has received since moving to The Lindsay. Because I live in Canada, I need reliable staff and a home where I can trust others to provide the care I cannot. I have found it! Everything about the experience has been positive.
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I feel incredibly lucky that I found The Lindsay.
- Activities could be improved if existing themes and materials were more sophisticated and less child like.
- My mothers friend's describe it as 'living in a hotel' having wine with lunch made it feel more like home.
The attention to detail for mum's birthday was the icing on the cake! I can't begin to express my gratitude!
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Review from David L (Son of Resident) published on 8 April 2016 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a find, my mother didn't want to go into a care home, she is so happy, safe and well looked after she refuses to go home. Great staff professional, enthusiastic and driven by an ethos of high standards. Perfect.
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Current Review Score: 9.7 (9.694)

Overview of Review Score

The Review Score of 9.7 (9.694) out of 10 for The Lindsay Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.694 for The Lindsay Care Home is calculated as follows: ( (210 Excellents x 5) + (45 Goods x 4) + (10 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 271 Ratings = 4.694
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Lindsay Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Jun 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 11 Sep 2025

We provide nursing, residential and dementia care. Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (6)

Ian

Ian Dunthorne

Job Title: Home Manager Joined: 2024

My name is Ian and I joined The Lindsay as home manager in December 2024.


I live locally to the home although I am from Bedfordshire originally.


My mother was a home carer for the local authority and then a warden controlled village, which first introduced me to the world of elderly care. I then worked as a care assistant for the local authority myself and became interested in rehabilitation aspects of geriatric care and this led me to train as a physiotherapist. I made a departure from clinical physiotherapy and returned to geriatric residential care management.


I worked as a home manager for Bupa for 7 years before moving to New Zealand and subsequently worked as a general manager for Bupa New Zealand for 11 years. As I got older, I felt the pull to return to my home country and moved back to the UK towards the end of 2024.


My passion is travel. I have been lucky enough to travel widely around the world and this is the basis for most of my interests and passions outside of work.

Lynne

Lynne Petty

Job Title: Resident Experience Manager Joined: 2024

I first joined BUPA in June 2024. I have previously worked within activities and for the last 19 years have been a Care Home Manager. I have a passion for caring for others, specifically for caring for those with dementia. I am a dementia care trainer and also a Dementia Friends Ambassador! Outside of work I enjoy to spend time with my four children and 3 grandchildren. In my spare time I can be found taking my dogs for walks, supporting Norwich City or singing in my choir!

Julie

Julie Clews-Viveash

Job Title: Hairdresser/activities co-ordinator Joined: 2015

After 15 years of working in a salon, a client who worked in the care home sector asked if I knew anyone who would like to work in a care home. After some thought, I said 'Yes, me!'. I like to make a difference and I feel the care home sector makes a massive difference. It is team-based and is a journey for staff, relatives and residents.


I love it when friends and relatives come in and see their loved ones looking fresh and happy.


Life is about family, making memories and remembering life is short. Outside of work, I love to spend time with my children and walking my dogs.

Sarah

Sarah Camprido

Job Title: Activities Co-ordinator Joined: 2016

I have worked in care for a long period and joined Bupa in 2016, initially as a healthcare assistant and then more latterly as an activities coordinator.


I enjoy meeting people and really enjoy my current job role.


Outside of work, I have two adult children and six grandchildren.

Isobel

Isobel Dixey

Job Title: Receptionist Joined: 2023

I joined The Lindsay as a receptionist in the summer of 2023.


Earlier on in my career, I worked as a TV studio administrator producing motivational and corporate videos. After I had my children, I returned to work as a teaching assistant followed by temporary roles as a receptionist.


I particularly enjoy caring for people and making them feel as happy as I can. I enjoy the interaction with residents and their families as well as doing administrative work.


I live locally with my English Pointer dog and two cats. My daughter is local so I see a lot of her. My son lives near Southampton and also has a Pointer.


I love to see friends and family and I enjoy walking, gardening, holidays and the beach.

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Grant Gould

Job Title: Senior Activities Coordinator Joined: 2021

I have worked for BUPA for three years in total, first as a Receptionist at another BUPA home and now as the Senior Activities Coordinator at The Lindsay. I adore working at the care home, getting to know the residents and making their daily life that bit brighter with our activities and care. I have been married to my husband for eight years and we live locally in Poole. In my spare time I enjoy the arts, gardening and spendig time with my friends.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Lindsay Care Home to verify any information. View our terms and conditions. The Lindsay Care Home has an Enhanced Service - more info.