The Lindsay Care Home

47A Lindsay Road, Poole BH13 6AP
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9.7 131 Reviews
  • The Lindsay Care Home, Poole
The Lindsay is a care home offering nursing, residential, dementia and palliative care.

Short stays and day care are offered to help both carers and their elderly loved ones at times when they need a break or a little extra support.

Rated 'Good' by the CQC (August 2025), The Lindsay is situated a few minutes from the centre of Westbourne and all its amenities – shops, cafes, restaurants and pubs. The home has a cinema and café as well as lounges, a library and private dining areas for family and friends to come and enjoy when visiting their loved ones or celebrating a birthday or anniversary together.

This home also benefits from an onsite beauty salon, with a full-time hairdresser offering a brilliant service to all the residents.

At The Lindsay, staff take great care to focus on the person. It’s important for residents to feel at home, so it creates a friendly environment with an individually appropriate balance of care and independence.

The chefs create well-crafted menus made with the freshest ingredients. Soon after a resident arrives at The Lindsay, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests.

Follow the home on Facebook and Instagram to find out more about the great things that go on day to day. Search 'Bupa UK The Lindsay Care Home'.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1300
  • Self-Funded Nursing Care: from £1425
  • Self-Funded Nursing Dementia Care: from £1475
  • RESPITE Self-Funded Residential Care: from £1430
  • RESPITE Self-Funded Residential Dementia Care: from £1400
  • RESPITE Self-Funded Nursing Care: from £1570
  • RESPITE Self-Funded Nursing Dementia Care: from £1625

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

These prices are only a guideline, please contact The Lindsay Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Ian Dunthorne (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (70)
  • Single Rooms with Ensuite Wet Room (70)

Parking

  • Free on-site parking.

The Lindsay Care Home Reviews (131)

9.7

The Lindsay Care Home has a Review Score of 9.7 (9.694) out of 10, based on 23 reviews in the last 2 years.
Over all time The Lindsay Care Home has 131 reviews.

Overall Experience
  • 108
  • 20
  • 2
  • 1
  • 0
Date Published
  • 131
  • 11
  • 15
  • 23
  • 108
Reviewer Connection to The Lindsay Care Home
  • 44
  • 28
  • 17
  • 9
  • 6
  • 5
  • 5
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 131, showing 101-120
Review from N C (Resident) published on 17 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Spent 3 weeks here recently, after hip replacement surgery at a hospital. Quite recently built the facility, well designed. Excellent staff - welcoming, helpful and sympathetic. Spotlessly clean throughout. Excellent laundry same day service. Hairdressing facility.
Reply from Josephine Gaupholm, Customer Adviser at The Lindsay Care Home

Thank you for your review of The Lindsay Care Home. We are pleased to hear that you had a positive experience with the home and appreciate your comments regarding the staff being welcoming and helpful. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from Malcolm C (Husband of Resident) published on 22 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After caring for my wife for 12 years I was very unhappy about placing her in a care home when the industry is getting such bad reports but my fears were unfounded. My wife is at the advanced stages of Lewy Bodies Dementia but she has settled happily at The Lindsay. The staff are kindness itself and
they give loving care to her and the other residents. The activities organised are enjoyed by her as is the food which seems excellent. The rooms are warm and comfortable in the colder weather but cool on the hot days when fans are used to supplement the fresh air from open windows. All in all an excellent care home.
Reply from Josephine Gaupholm, Customer Adviser at The Lindsay Care Home

Thank you for your review of The Lindsay Care Home. We are pleased to hear that you and your wife have had a positive experience with the home and appreciate your comments regarding the quality of care your wife has received. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from Gerry G (Husband of Resident) published on 21 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife was discharged from hospital on 4th June 2018 and we transferred her into The Lindsay as she needed care 24/7 and that had proved difficult before her hospital admission.
We found the staff there to be friendly and caring from day 1 and we were happy to leave her in their care. I visited every
day and often left around 8.00 o'clock in the evening so was able to assess the night staff as well and they are equally as good as those on daytime duty.
Happy to recommend The Lindsay to anyone else.
Reply from Josephine Gaupholm, Customer Adviser at The Lindsay Care Home

Thank you for your review of The Lindsay Care Home. We are pleased to hear that you and your wife have had a positive experience with the home and appreciate your comments regarding your wife's care and your access to staff. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from Rachel H (Daughter of Resident) published on 11 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers and nurses are all very compassionate about their job. The care they give my father is excellent but I do find some of the management are not approachable and management in this environment should be more welcoming when you walk through the door.
Reply from Gabriella Mills, Customer Adviser at The Lindsay Care Home

Thank you for your review, we are pleased to hear that you have had a positive experience of the staff at our care home and that your Father is being well cared for. We will discuss your feedback with the care home's manager to help them continually improve their service. The Bupa Customer Care Team.

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Review from Les A (Resident) published on 11 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a 90-year-old man with mobility problems, I have to say that The Lindsay Care Home served my needs admirably. The staff from the manager to the rest of the staff display high professional standards in carrying out their work and they are very kind and considerate. Glad to say I still like the food
and the food here is very enjoyable. The home has a delightful garden and I sometimes sit there for a while when the weather is fine and soak up the sun for a while. Sometimes participate in activities such as singing and quizzes and the social aspects is welcome. I particularly enjoyed the celebration of the royal wedding and St George's day laid on by the home.


In retrospect, I believe I made the best decision possible when I chose to stay at The Lindsay Care Home because of the kindness, consideration and the excellent care I receive here.

Reply from Gabriella Mills, Customer Adviser at The Lindsay Care Home

Thank you for your review of The Lindsay, we are pleased to hear that you are being well cared for at the home and you have had a positive experience with the staff. We appreciate your comments on the activities offered to the residents and glad you can enjoy the gardens as well. We will share your positive experience with the care home's manager, The Bupa Customer Care Team.

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Review from J S (Wife of Resident) published on 6 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After my Husband had been in hospital for two months he was accepted into The Lindsay and treated with care, kindness and understanding. The staff were patient, friendly and respectful as he was also depressed, he was cared for with kindness. He was immobile - but now with lots of patience, he has made
lots of improvement. He's looking to a future now.
Reply from Gabriella Mills, Customer Advisor at The Lindsay Care Home

Thank you for your review of The Lindsay, we are glad that your husband is making an improvement and looking forward to the future. We appreciate your comments of our staff and will share your feedback with the care home's manager. The Bupa Customer Care Team.

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Review from Sheila S (Resident) published on 29 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy. The staff are like family to me.
Reply from Gabriella Mills, Customer Adviser at The Lindsay Care Home

Thank you for your review. We are pleased to hear that you are having a positive experience at our care home. We appreciate your review and are glad that you are so close and comfortable with the staff. We will share your comments with the home's manager. The Bupa Customer Care Team.

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Review from Ralph M (Resident) assisted by family/friend published on 29 May 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Because of additives to the food, I prefer plain food.
Reply from Natalie Krisman, Customer Adviser at The Lindsay Care Home

We appreciate the feedback you have provided for The Lindsay, your comments are extremely important to us and your preferences are our absolute priority. I have raised this with the home to ensure your comments are reviewed and a resolution can be looked at to increase your satisfaction. I have been informed that a few meetings have taken place with yourself, the Resident Experience Manager, Home Manager and Head Chef to discuss your diet/food requirements and that kitchen prepare fresh meals to your preferences outside of the usual menu. We will look to ensure this continues or if further changes are needed that we are able to provide this for you as we are always happy to discuss anything like this.


The Bupa Customer Care Team

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Review from Jackie G (Daughter of Resident) published on 23 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is always clean and has a warm, friendly and supportive feel. The staff are kind and infinitely patient no matter what behaviours the service users exhibit. They have been wonderfully supportive to me personally and there is always a listening ear, reassuring comment or even a hug when things
are tough.
Comments from family/service users are taken on board at regular meetings and where necessary, action is taken promptly.
The coffee shop with free coffee, cake and fruit for family, visitors and service users provides a very welcome space for chatting or just sitting quietly.
The food is of excellent quality which can be so important to anyone who has fewer pleasures due to health or mobility issues. Great efforts are taken to provide exceptionally well-organised celebrations and social opportunities throughout the year. I consider us very lucky to have found the Lindsay and for over a year now have benefitted from their experience and expertise.
Reply from Gabriella Mills, Customer Advisor at The Lindsay Care Home

Thank you for your review of The Lindsay. We are pleased to hear that you have had a positive experience in our care homes and you feel welcome and involved when visiting the residents. We are glad to hear that the staff have been supportive and will pass on your comments to the home's manager. The Bupa Customer Care Team.

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Review from Shelley E (Resident) published on 16 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care I receive in The Lindsay is second to none. My views are listened to and I feel valued and respected. All my needs and requests are met and the staff are always kind and happy.
Reply from Gabriella Mills, Customer Adviser at The Lindsay Care Home

Thank you for your review. Our resident's health and wellbeing is our absolute priority and we are pleased to hear that you are having a positive experience within The Lindsay. We will share your feedback with the home's manager. The Bupa Customer Care Team.

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Review from Janice Y (Daughter of Resident) published on 16 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been a resident at The Lindsay for 4 months now and I am very comfortable and at ease with his care. The whole Lindsay team are excellent with the role they provide and everyone has the time to give that little bit of individual attention. The carer said to my dad the other day "and I
made you smile" and his reply was "and that's the best medicine".
Reply from Gabriella Mills, Customer Adviser at The Lindsay Care Home

Thank you for your review. We are pleased to hear that you are comfortable with the staff at The Lindsay and your Father has settled in well. We will share your positive comments with the home's manager. The Bupa Customer Care Team.

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Review from L W (Daughter of Resident) published on 16 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother's mental condition began to deteriorate to the point where she was reluctant to socialise with friends or neighbours. She became confused and very unhappy. Her family persuaded her to have a short stay in a care home to see how she would enjoy it. She made many friends both with residents
and staff and enjoyed the activities and social life she had previously lacked. Her appetite improved with the excellent food on offer and her family are delighted to see her enjoying life again.
Reply from Gabriella Mills, Customer Adviser at The Lindsay Care Home

Thank you for your review, we are pleased to hear that your Mother had a positive experience whilst staying with us. We appreciate your comments of our home and will share them with the home's manager. The Bupa Customer Care Team.

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Review from Lynne C (Daughter of Resident) published on 11 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were extremely worried when we had to make the decision that Mum could no longer live in her own at home. She had always been extremely independent. However, almost since the first week, she has seemed settled, happy and much brighter. She has made friends. Joins in activities and has put on weight.
The staff are wonderful and we could not have found anywhere better. We know Mum is safe and well looked after.
Reply from Gabriella Mills, Customer Advisor at The Lindsay Care Home

Thank you for your review, we pleased to hear that your Mother has settled in so well and is happy in the home, our residents' well being is our absolute priority. We will share your comments with the home's manager. The Customer Care Team.

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Review from Nigel C (Son of Resident) published on 1 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having had 3 aged parents we have had 3 experiences of different care homes in Bournemouth and Poole. The Lindsay was by far the best! The care/management/atmosphere/kindness/friendliness was superb.
Reply from Natalie Krisman, Customer Service Adviser at The Lindsay Care Home

I'm so pleased to hear that you have had a great experience with The Lindsay! Thank you for sharing your review.

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Review from P F (Resident) published on 1 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The management and carers worked so hard during the snowy weather to make sure that we were cared for and fed under very difficult circumstances.
Reply from Natalie Krisman, Customer Service Adviser at The Lindsay Care Home

Thank you for sharing your review on The Lindsay. I am pleased to hear that the home staff managed well under the challenging conditions!

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Review from Christine M (Daughter-in-law of Resident) published on 1 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Lindsay is very caring and supportive of both residents and family. The care received by Mum is second to none. The food is delicious and there is a varied menu. Most of all the activities are fantastic. So much preparation and thought go into them and the entertainers are age relevant and very
good. We would like to thank everyone at The Lindsay for their efforts - they make an outstanding team.
Reply from Natalie Krisman, Customer Service Adviser at The Lindsay Care Home

Thank you so much for your kind words about our home, staff and activities! I am glad that you and your mum have had a positive experience with The Lindsay.

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Review from H I (Daughter of Resident) published on 1 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The family found the staff very helpful and caring. Management were very good at keeping contact and explaining. Activities were many and varied. Nurses made a real effort with the patients, treating them with care and kindness.
Reply from Natalie Krisman, Customer Service Adviser at The Lindsay Care Home

Thank you for your review and your kind words about our excellent staff. I am glad to hear that you are pleased with the activities and care provided.

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Review from Wendy C (Daughter of Resident) published on 1 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We looked at many homes before we discovered The Lindsay. We are thrilled with every aspect of the home from the happy atmosphere, the care, the food and activities.


The carers put in 100% to make sure all the residents are not only well cared for, but are happy which is equally important, they are

treated as individuals that matter.
Reply from Natalie Krisman, Customer Service Adviser at The Lindsay Care Home

Thank you do much for your review. I am pleased to hear that you have had a positive experience with our home and the standard of care.

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Review from Sheila R (Resident) published on 7 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have difficulty writing so a short review. Really good value, plenty going on, you really need to be well to appreciate all the activities on offer. Unfortunately, I was in a lot of pain and slept a lot. Staff very helpful and enthusiastic and cheerful.
Reply from Jayne Duck, Customer services administrator at The Lindsay Care Home

Thank you for your review. We are pleased to hear about your positive experience and appreciate your comments about our home.

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Review from Heather W (Daughter of Resident) published on 26 January 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very welcoming. Good range of activities. Food is of very good quality. Good variation each day and plenty of it. Rooms are a good size and very comfortable. Excellent carers and they do appear to make all efforts for consistency with the carers on duty. My father has been resident for 4 months
with Parkinsons Dementia. He is well settled, well look after and we are very happy with the care he receives and the welcome we get when we visit.
Reply from Jayne Duck, Customer Services Administrator at The Lindsay Care Home

Thank you for your review. I'm so pleased to hear that your father is happy and settled in our care and I hope that this gives you peace of mind knowing that he is safe and well cared for.

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Current Review Score: 9.7 (9.694)

Overview of Review Score

The Review Score of 9.7 (9.694) out of 10 for The Lindsay Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.694 for The Lindsay Care Home is calculated as follows: ( (210 Excellents x 5) + (45 Goods x 4) + (10 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 271 Ratings = 4.694
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Lindsay Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Jun 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 11 Sep 2025

We provide nursing, residential and dementia care. Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (6)

Ian

Ian Dunthorne

Job Title: Home Manager Joined: 2024

My name is Ian and I joined The Lindsay as home manager in December 2024.


I live locally to the home although I am from Bedfordshire originally.


My mother was a home carer for the local authority and then a warden controlled village, which first introduced me to the world of elderly care. I then worked as a care assistant for the local authority myself and became interested in rehabilitation aspects of geriatric care and this led me to train as a physiotherapist. I made a departure from clinical physiotherapy and returned to geriatric residential care management.


I worked as a home manager for Bupa for 7 years before moving to New Zealand and subsequently worked as a general manager for Bupa New Zealand for 11 years. As I got older, I felt the pull to return to my home country and moved back to the UK towards the end of 2024.


My passion is travel. I have been lucky enough to travel widely around the world and this is the basis for most of my interests and passions outside of work.

Lynne

Lynne Petty

Job Title: Resident Experience Manager Joined: 2024

I first joined BUPA in June 2024. I have previously worked within activities and for the last 19 years have been a Care Home Manager. I have a passion for caring for others, specifically for caring for those with dementia. I am a dementia care trainer and also a Dementia Friends Ambassador! Outside of work I enjoy to spend time with my four children and 3 grandchildren. In my spare time I can be found taking my dogs for walks, supporting Norwich City or singing in my choir!

Julie

Julie Clews-Viveash

Job Title: Hairdresser/activities co-ordinator Joined: 2015

After 15 years of working in a salon, a client who worked in the care home sector asked if I knew anyone who would like to work in a care home. After some thought, I said 'Yes, me!'. I like to make a difference and I feel the care home sector makes a massive difference. It is team-based and is a journey for staff, relatives and residents.


I love it when friends and relatives come in and see their loved ones looking fresh and happy.


Life is about family, making memories and remembering life is short. Outside of work, I love to spend time with my children and walking my dogs.

Sarah

Sarah Camprido

Job Title: Activities Co-ordinator Joined: 2016

I have worked in care for a long period and joined Bupa in 2016, initially as a healthcare assistant and then more latterly as an activities coordinator.


I enjoy meeting people and really enjoy my current job role.


Outside of work, I have two adult children and six grandchildren.

Isobel

Isobel Dixey

Job Title: Receptionist Joined: 2023

I joined The Lindsay as a receptionist in the summer of 2023.


Earlier on in my career, I worked as a TV studio administrator producing motivational and corporate videos. After I had my children, I returned to work as a teaching assistant followed by temporary roles as a receptionist.


I particularly enjoy caring for people and making them feel as happy as I can. I enjoy the interaction with residents and their families as well as doing administrative work.


I live locally with my English Pointer dog and two cats. My daughter is local so I see a lot of her. My son lives near Southampton and also has a Pointer.


I love to see friends and family and I enjoy walking, gardening, holidays and the beach.

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Grant Gould

Job Title: Senior Activities Coordinator Joined: 2021

I have worked for BUPA for three years in total, first as a Receptionist at another BUPA home and now as the Senior Activities Coordinator at The Lindsay. I adore working at the care home, getting to know the residents and making their daily life that bit brighter with our activities and care. I have been married to my husband for eight years and we live locally in Poole. In my spare time I enjoy the arts, gardening and spendig time with my friends.

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