The Lindsay Care Home

47A Lindsay Road, Poole BH13 6AP
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9.7 136 Reviews
  • The Lindsay Care Home, Poole
The Lindsay is a care home offering nursing, residential, dementia and palliative care.

Short stays and day care are offered to help both carers and their elderly loved ones at times when they need a break or a little extra support.

Rated 'Good' by the CQC (August 2025), The Lindsay is situated a few minutes from the centre of Westbourne and all its amenities – shops, cafes, restaurants and pubs. The home has a cinema and café as well as lounges, a library and private dining areas for family and friends to come and enjoy when visiting their loved ones or celebrating a birthday or anniversary together.

This home also benefits from an onsite beauty salon, with a full-time hairdresser offering a brilliant service to all the residents.

At The Lindsay, staff take great care to focus on the person. It’s important for residents to feel at home, so it creates a friendly environment with an individually appropriate balance of care and independence.

The chefs create well-crafted menus made with the freshest ingredients. Soon after a resident arrives at The Lindsay, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests.

Follow the home on Facebook and Instagram to find out more about the great things that go on day to day. Search 'Bupa UK The Lindsay Care Home'.
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Care Provided by The Lindsay Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1300 – £1300
  • Self-Funded Residential Dementia Care: £1350 – £1350
  • Self-Funded Nursing Care: £1425 – £1425
  • Self-Funded Nursing Dementia Care: £1475 – £1475
  • RESPITE Self-Funded Residential Care: £1430 – £1430
  • RESPITE Self-Funded Residential Dementia Care: £1485 – £1485
  • RESPITE Self-Funded Nursing Care: £1570 – £1570
  • RESPITE Self-Funded Nursing Dementia Care: £1625 – £1625

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

These prices are only a guideline, please contact The Lindsay Care Home to find out the exact price for your requirements.

Contact The Lindsay Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact The Lindsay Care Home to confirm what exactly is included and get an estimate tailored to your care needs:

Good to Know

Group/Owner

Person in Charge

  • Ian Dunthorne (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (70)
  • Single Rooms with Ensuite Wet Room (70)

Parking

  • Free on-site parking.

The Lindsay Care Home Reviews (136)

9.7

The Lindsay Care Home has a Review Score of 9.7 (9.692) out of 10, based on 27 reviews in the last 2 years.
Over all time The Lindsay Care Home has 136 reviews.

Overall Experience
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Date Published
  • 136
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Reviewer Connection to The Lindsay Care Home
  • 44
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  • 17
  • 10
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  • 1
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Total of 136, showing 101-120
Review from Doreen R (Respite Resident) published on 25 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is my first time ever in a care home and I felt safe and well looked after during a period of necessary respite following a back operation. I found the team there engaging and easy to be around and the facilities for myself and my visitors excellent.
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Review from E K (Resident) published on 4 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was always treated with care, courtesy and respect. Everyone was professional and friendly - always helpful.
Reply from Josephine Gaupholm, Customer Adviser at The Lindsay Care Home
Thank you for your review of The Lindsay Care Home. We are pleased to hear that you have had a positive experience in the home and appreciate your comments regarding always being treated with care,…read more
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Review from S M (Relative of Resident) published on 14 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My nan had stayed in various care homes so when I was looking for a place for respite care for my step-mum I knew exactly what I was looking for and I've found it at The Lindsay. Each person staying there is treated with dignity and respect. All staff are caring and supportive. In September my mum stayed
for 3 weeks and was sad to leave everyone, although she loves her own home. This was her second visit/stay and all the staff welcomed her back with open arms! The home is much more like a hotel than a care home, with superb facilities such as the hair salon. cafe and restaurant.
Reply from Josephine Gaupholm, Customer Adviser at The Lindsay Care Home
Thank you for your review of The Lindsay Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the staff treating everyone with…read more
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Review from A C T (Son of Resident) published on 5 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From the point of arrival, my mother was made to feel very welcome. From various telephone conversations with her, she told me that she was kept active with various activities offered by The Lindsay Care Home. She treated it as a 'holiday' this was treated as a trial run, but by the end of three weeks,
she wanted to go home. However, since returning, she has said that when she is ready for her next 'holiday' she will advise me she enjoyed herself and I have no doubt she will want to return soon.
Reply from Josephine Gaupholm, Customer Adviser at The Lindsay Care Home
Thank you for your review of The Lindsay Care Home. We are pleased to hear about your mum's positive experience at the home and appreciate your comments regarding how your mum treated her stay as a…read more
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Review from J H (Wife of Resident) published on 2 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband attends The Lindsay as a day care resident a few times a month. It gives me a few hours relief as we have no family members who can share some of the care responsibilities. Very friendly and helpful staff from management to reception and housekeeping. Very impressed with the clean and busy
atmosphere in reception, particularly the aroma from the coffee area. Very informal atmosphere and I've always found it easy to have my questions answered, either by a member of staff present or by telephone/email. Good location too - easily accessible on bus routes.
Reply from Josephine Gaupholm, Customer Adviser at The Lindsay Care Home
Thank you for your review of The Lindsay Care Home. We are pleased that you have had a positive experience with the home and appreciate your comments regarding the friendly and helpful staff. We will…read more
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Review from N C (Resident) published on 17 September 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Spent 3 weeks here recently, after hip replacement surgery at a hospital. Quite recently built the facility, well designed. Excellent staff - welcoming, helpful and sympathetic. Spotlessly clean throughout. Excellent laundry same day service. Hairdressing facility.
Reply from Josephine Gaupholm, Customer Adviser at The Lindsay Care Home
Thank you for your review of The Lindsay Care Home. We are pleased to hear that you had a positive experience with the home and appreciate your comments regarding the staff being welcoming and…read more
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Review from Malcolm C (Husband of Resident) published on 22 August 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After caring for my wife for 12 years I was very unhappy about placing her in a care home when the industry is getting such bad reports but my fears were unfounded. My wife is at the advanced stages of Lewy Bodies Dementia but she has settled happily at The Lindsay. The staff are kindness itself and
they give loving care to her and the other residents. The activities organised are enjoyed by her as is the food which seems excellent. The rooms are warm and comfortable in the colder weather but cool on the hot days when fans are used to supplement the fresh air from open windows. All in all an excellent care home.
Reply from Josephine Gaupholm, Customer Adviser at The Lindsay Care Home
Thank you for your review of The Lindsay Care Home. We are pleased to hear that you and your wife have had a positive experience with the home and appreciate your comments regarding the quality of…read more
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Review from Gerry G (Husband of Resident) published on 21 August 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My wife was discharged from hospital on 4th June 2018 and we transferred her into The Lindsay as she needed care 24/7 and that had proved difficult before her hospital admission.
We found the staff there to be friendly and caring from day 1 and we were happy to leave her in their care. I visited every
day and often left around 8.00 o'clock in the evening so was able to assess the night staff as well and they are equally as good as those on daytime duty.
Happy to recommend The Lindsay to anyone else.
Reply from Josephine Gaupholm, Customer Adviser at The Lindsay Care Home
Thank you for your review of The Lindsay Care Home. We are pleased to hear that you and your wife have had a positive experience with the home and appreciate your comments regarding your wife's care…read more
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Review from Rachel H (Daughter of Resident) published on 11 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The carers and nurses are all very compassionate about their job. The care they give my father is excellent but I do find some of the management are not approachable and management in this environment should be more welcoming when you walk through the door.
Reply from Gabriella Mills, Customer Adviser at The Lindsay Care Home
Thank you for your review, we are pleased to hear that you have had a positive experience of the staff at our care home and that your Father is being well cared for. We will discuss your feedback with…read more
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Review from Les A (Resident) published on 11 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a 90-year-old man with mobility problems, I have to say that The Lindsay Care Home served my needs admirably. The staff from the manager to the rest of the staff display high professional standards in carrying out their work and they are very kind and considerate. Glad to say I still like the food
and the food here is very enjoyable. The home has a delightful garden and I sometimes sit there for a while when the weather is fine and soak up the sun for a while. Sometimes participate in activities such as singing and quizzes and the social aspects is welcome. I particularly enjoyed the celebration of the royal wedding and St George's day laid on by the home.


In retrospect, I believe I made the best decision possible when I chose to stay at The Lindsay Care Home because of the kindness, consideration and the excellent care I receive here.

Reply from Gabriella Mills, Customer Adviser at The Lindsay Care Home
Thank you for your review of The Lindsay, we are pleased to hear that you are being well cared for at the home and you have had a positive experience with the staff. We appreciate your comments on the…read more
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Review from J S (Wife of Resident) published on 6 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
After my Husband had been in hospital for two months he was accepted into The Lindsay and treated with care, kindness and understanding. The staff were patient, friendly and respectful as he was also depressed, he was cared for with kindness. He was immobile - but now with lots of patience, he has made
lots of improvement. He's looking to a future now.
Reply from Gabriella Mills, Customer Advisor at The Lindsay Care Home
Thank you for your review of The Lindsay, we are glad that your husband is making an improvement and looking forward to the future. We appreciate your comments of our staff and will share your…read more
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Review from Sheila S (Resident) published on 29 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very happy. The staff are like family to me.
Reply from Gabriella Mills, Customer Adviser at The Lindsay Care Home
Thank you for your review. We are pleased to hear that you are having a positive experience at our care home. We appreciate your review and are glad that you are so close and comfortable with the…read more
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Review from Ralph M (Resident) assisted by family/friend published on 29 May 2018 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Because of additives to the food, I prefer plain food.
Reply from Natalie Krisman, Customer Adviser at The Lindsay Care Home
We appreciate the feedback you have provided for The Lindsay, your comments are extremely important to us and your preferences are our absolute priority. I have raised this with the home to ensure…read more
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Review from Jackie G (Daughter of Resident) published on 23 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is always clean and has a warm, friendly and supportive feel. The staff are kind and infinitely patient no matter what behaviours the service users exhibit. They have been wonderfully supportive to me personally and there is always a listening ear, reassuring comment or even a hug when things
are tough.
Comments from family/service users are taken on board at regular meetings and where necessary, action is taken promptly.
The coffee shop with free coffee, cake and fruit for family, visitors and service users provides a very welcome space for chatting or just sitting quietly.
The food is of excellent quality which can be so important to anyone who has fewer pleasures due to health or mobility issues. Great efforts are taken to provide exceptionally well-organised celebrations and social opportunities throughout the year. I consider us very lucky to have found the Lindsay and for over a year now have benefitted from their experience and expertise.
Reply from Gabriella Mills, Customer Advisor at The Lindsay Care Home
Thank you for your review of The Lindsay. We are pleased to hear that you have had a positive experience in our care homes and you feel welcome and involved when visiting the residents. We are glad to…read more
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Review from Shelley E (Resident) published on 16 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care I receive in The Lindsay is second to none. My views are listened to and I feel valued and respected. All my needs and requests are met and the staff are always kind and happy.
Reply from Gabriella Mills, Customer Adviser at The Lindsay Care Home
Thank you for your review. Our resident's health and wellbeing is our absolute priority and we are pleased to hear that you are having a positive experience within The Lindsay. We will share your…read more
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Review from Janice Y (Daughter of Resident) published on 16 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been a resident at The Lindsay for 4 months now and I am very comfortable and at ease with his care. The whole Lindsay team are excellent with the role they provide and everyone has the time to give that little bit of individual attention. The carer said to my dad the other day "and I
made you smile" and his reply was "and that's the best medicine".
Reply from Gabriella Mills, Customer Adviser at The Lindsay Care Home
Thank you for your review. We are pleased to hear that you are comfortable with the staff at The Lindsay and your Father has settled in well. We will share your positive comments with the home's…read more
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Review from L W (Daughter of Resident) published on 16 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother's mental condition began to deteriorate to the point where she was reluctant to socialise with friends or neighbours. She became confused and very unhappy. Her family persuaded her to have a short stay in a care home to see how she would enjoy it. She made many friends both with residents
and staff and enjoyed the activities and social life she had previously lacked. Her appetite improved with the excellent food on offer and her family are delighted to see her enjoying life again.
Reply from Gabriella Mills, Customer Adviser at The Lindsay Care Home
Thank you for your review, we are pleased to hear that your Mother had a positive experience whilst staying with us. We appreciate your comments of our home and will share them with the home's…read more
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Review from Lynne C (Daughter of Resident) published on 11 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We were extremely worried when we had to make the decision that Mum could no longer live in her own at home. She had always been extremely independent. However, almost since the first week, she has seemed settled, happy and much brighter. She has made friends. Joins in activities and has put on weight.
The staff are wonderful and we could not have found anywhere better. We know Mum is safe and well looked after.
Reply from Gabriella Mills, Customer Advisor at The Lindsay Care Home
Thank you for your review, we pleased to hear that your Mother has settled in so well and is happy in the home, our residents' well being is our absolute priority. We will share your comments with the…read more
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Review from Nigel C (Son of Resident) published on 1 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Having had 3 aged parents we have had 3 experiences of different care homes in Bournemouth and Poole. The Lindsay was by far the best! The care/management/atmosphere/kindness/friendliness was superb.
Reply from Natalie Krisman, Customer Service Adviser at The Lindsay Care Home
I'm so pleased to hear that you have had a great experience with The Lindsay! Thank you for sharing your review.
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Review from P F (Resident) published on 1 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The management and carers worked so hard during the snowy weather to make sure that we were cared for and fed under very difficult circumstances.
Reply from Natalie Krisman, Customer Service Adviser at The Lindsay Care Home
Thank you for sharing your review on The Lindsay. I am pleased to hear that the home staff managed well under the challenging conditions!
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Current Review Score: 9.7 (9.692)

Overview of Review Score

The Review Score of 9.7 (9.692) out of 10 for The Lindsay Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.692 for The Lindsay Care Home is calculated as follows: ( (242 Excellents x 5) + (60 Goods x 4) + (10 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 318 Ratings = 4.692
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Lindsay Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Jun 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 08 Oct 2025

We provide nursing, residential and dementia care. Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (5)

Ian

Ian Dunthorne

Job Title: Home Manager Joined: 2024

My name is Ian and I joined The Lindsay as home manager in December 2024.


I live locally to the home although I am from Bedfordshire originally.


My mother was a home carer for the local authority and then a warden controlled village, which first introduced me to the world of elderly care. I then worked as a care assistant for the local authority myself and became interested in rehabilitation aspects of geriatric care and this led me to train as a physiotherapist. I made a departure from clinical physiotherapy and returned to geriatric residential care management.


I worked as a home manager for Bupa for 7 years before moving to New Zealand and subsequently worked as a general manager for Bupa New Zealand for 11 years. As I got older, I felt the pull to return to my home country and moved back to the UK towards the end of 2024.


My passion is travel. I have been lucky enough to travel widely around the world and this is the basis for most of my interests and passions outside of work.

Lynne

Lynne Petty

Job Title: Resident Experience Manager Joined: 2024

I first joined BUPA in June 2024. I have previously worked within activities and for the last 19 years have been a Care Home Manager. I have a passion for caring for others, specifically for caring for those with dementia. I am a dementia care trainer and also a Dementia Friends Ambassador! Outside of work I enjoy to spend time with my four children and 3 grandchildren. In my spare time I can be found taking my dogs for walks, supporting Norwich City or singing in my choir!

Julie

Julie Clews-Viveash

Job Title: Hairdresser/activities co-ordinator Joined: 2015

After 15 years of working in a salon, a client who worked in the care home sector asked if I knew anyone who would like to work in a care home. After some thought, I said 'Yes, me!'. I like to make a difference and I feel the care home sector makes a massive difference. It is team-based and is a journey for staff, relatives and residents.


I love it when friends and relatives come in and see their loved ones looking fresh and happy.


Life is about family, making memories and remembering life is short. Outside of work, I love to spend time with my children and walking my dogs.

Sarah

Sarah Camprido

Job Title: Activities Co-ordinator Joined: 2016

I have worked in care for a long period and joined Bupa in 2016, initially as a healthcare assistant and then more latterly as an activities coordinator.


I enjoy meeting people and really enjoy my current job role.


Outside of work, I have two adult children and six grandchildren.

Isobel

Isobel Dixey

Job Title: Receptionist Joined: 2023

I joined The Lindsay as a receptionist in the summer of 2023.


Earlier on in my career, I worked as a TV studio administrator producing motivational and corporate videos. After I had my children, I returned to work as a teaching assistant followed by temporary roles as a receptionist.


I particularly enjoy caring for people and making them feel as happy as I can. I enjoy the interaction with residents and their families as well as doing administrative work.


I live locally with my English Pointer dog and two cats. My daughter is local so I see a lot of her. My son lives near Southampton and also has a Pointer.


I love to see friends and family and I enjoy walking, gardening, holidays and the beach.

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