






The Lindsay is a care home offering nursing, residential, dementia and palliative care.
Short stays and day care are offered to help both carers and their elderly loved ones at times when they need a break or a little extra support.
Rated 'Good' by the CQC (August 2025), The Lindsay is situated a few minutes from the centre of Westbourne and all its amenities – shops, cafes, restaurants and pubs....
Care Provided by The Lindsay Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 70 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.
The price(s) shown are provided by the care home. Contact The Lindsay Care Home for full pricing details and T&Cs.
Contact The Lindsay Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Bupa Care Homes
- Private Owned
Person in charge
- Ian Dunthorne (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (70)
- Single Rooms with ensuite Wet Room (70)
Parking
- Free on-site parking.
The Lindsay Care Home Reviews (140)
The Lindsay Care Home has a Review Score of 9.7 (9.671) out of 10, based on 25 reviews in the last 2 years.
Over all time The Lindsay Care Home has 140 reviews.
Rooms were very clean and spacious, very warm but that's understandable. Mum was only on short term respite but I felt all her needs were met and she has enjoyed her stay which allows us to enjoy our holiday.
Knowing she was in a safe environment and being looked after.
Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments of our home. We will certainly share your feedback with the homes manager. The Bupa Customer Care Team.
I love the home and all my friends here. We are a big family.
The place is wonderful. I have no complaints.
She enjoys her social life in the home and takes part in arranged in-house and outside activities. Generally, it is a well run home and a pleasure to visit.
This is my first time ever in a care home and I felt safe and well looked after during a period of necessary respite following a back operation. I found the team there engaging and easy to be around and the facilities for myself and my visitors excellent.
I was always treated with care, courtesy and respect. Everyone was professional and friendly - always helpful.
Thank you for your review of The Lindsay Care Home. We are pleased to hear that you have had a positive experience in the home and appreciate your comments regarding always being treated with care, courtesy and respect. We will share your comments with the home manager. The Bupa Customer Care Team
My nan had stayed in various care homes so when I was looking for a place for respite care for my step-mum I knew exactly what I was looking for and I've found it at The Lindsay. Each person staying there is treated with dignity and respect. All staff are caring and supportive. In September my mum stayed for 3 weeks and was sad to leave everyone, although she loves her own home. This was her second visit/stay and all the staff welcomed her back with open arms! The home is much more like a hotel than a care home, with superb facilities such as the hair salon. cafe and restaurant.
Thank you for your review of The Lindsay Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the staff treating everyone with dignity and respect. We will share your comments with the home manager. The Bupa Customer Care Team.
From the point of arrival, my mother was made to feel very welcome. From various telephone conversations with her, she told me that she was kept active with various activities offered by The Lindsay Care Home. She treated it as a 'holiday' this was treated as a trial run, but by the end of three weeks, she wanted to go home. However, since returning, she has said that when she is ready for her next 'holiday' she will advise me she enjoyed herself and I have no doubt she will want to return soon.
Thank you for your review of The Lindsay Care Home. We are pleased to hear about your mum's positive experience at the home and appreciate your comments regarding how your mum treated her stay as a holiday. We will share your comments with the home's manager. The Bupa Customer Care Team
My husband attends The Lindsay as a day care resident a few times a month. It gives me a few hours relief as we have no family members who can share some of the care responsibilities. Very friendly and helpful staff from management to reception and housekeeping. Very impressed with the clean and busy atmosphere in reception, particularly the aroma from the coffee area. Very informal atmosphere and I've always found it easy to have my questions answered, either by a member of staff present or by telephone/email. Good location too - easily accessible on bus routes.
Thank you for your review of The Lindsay Care Home. We are pleased that you have had a positive experience with the home and appreciate your comments regarding the friendly and helpful staff. We will share your comments with the home's manager. The Bupa Customer Care Team.
Spent 3 weeks here recently, after hip replacement surgery at a hospital. Quite recently built the facility, well designed. Excellent staff - welcoming, helpful and sympathetic. Spotlessly clean throughout. Excellent laundry same day service. Hairdressing facility.
Thank you for your review of The Lindsay Care Home. We are pleased to hear that you had a positive experience with the home and appreciate your comments regarding the staff being welcoming and helpful. We will share your comments with the home's manager. The Bupa Customer Care Team
After caring for my wife for 12 years I was very unhappy about placing her in a care home when the industry is getting such bad reports but my fears were unfounded. My wife is at the advanced stages of Lewy Bodies Dementia but she has settled happily at The Lindsay. The staff are kindness itself and they give loving care to her and the other residents. The activities organised are enjoyed by her as is the food which seems excellent. The rooms are warm and comfortable in the colder weather but cool on the hot days when fans are used to supplement the fresh air from open windows. All in all an excellent care home.
Thank you for your review of The Lindsay Care Home. We are pleased to hear that you and your wife have had a positive experience with the home and appreciate your comments regarding the quality of care your wife has received. We will share your comments with the home's manager. The Bupa Customer Care Team
We found the staff there to be friendly and caring from day 1 and we were happy to leave her in their care. I visited every day and often left around 8.00 o'clock in the evening so was able to assess the night staff as well and they are equally as good as those on daytime duty.
Happy to recommend The Lindsay to anyone else.
Thank you for your review of The Lindsay Care Home. We are pleased to hear that you and your wife have had a positive experience with the home and appreciate your comments regarding your wife's care and your access to staff. We will share your comments with the home's manager. The Bupa Customer Care Team
The carers and nurses are all very compassionate about their job. The care they give my father is excellent but I do find some of the management are not approachable and management in this environment should be more welcoming when you walk through the door.
Thank you for your review, we are pleased to hear that you have had a positive experience of the staff at our care home and that your Father is being well cared for. We will discuss your feedback with the care home's manager to help them continually improve their service. The Bupa Customer Care Team.
As a 90-year-old man with mobility problems, I have to say that The Lindsay Care Home served my needs admirably. The staff from the manager to the rest of the staff display high professional standards in carrying out their work and they are very kind and considerate. Glad to say I still like the food and the food here is very enjoyable. The home has a delightful garden and I sometimes sit there for a while when the weather is fine and soak up the sun for a while. Sometimes participate in activities such as singing and quizzes and the social aspects is welcome. I particularly enjoyed the celebration of the royal wedding and St George's day laid on by the home.
In retrospect, I believe I made the best decision possible when I chose to stay at The Lindsay Care Home because of the kindness, consideration and the excellent care I receive here.
Thank you for your review of The Lindsay, we are pleased to hear that you are being well cared for at the home and you have had a positive experience with the staff. We appreciate your comments on the activities offered to the residents and glad you can enjoy the gardens as well. We will share your positive experience with the care home's manager, The Bupa Customer Care Team.
After my Husband had been in hospital for two months he was accepted into The Lindsay and treated with care, kindness and understanding. The staff were patient, friendly and respectful as he was also depressed, he was cared for with kindness. He was immobile - but now with lots of patience, he has made lots of improvement. He's looking to a future now.
Thank you for your review of The Lindsay, we are glad that your husband is making an improvement and looking forward to the future. We appreciate your comments of our staff and will share your feedback with the care home's manager. The Bupa Customer Care Team.
I am very happy. The staff are like family to me.
Thank you for your review. We are pleased to hear that you are having a positive experience at our care home. We appreciate your review and are glad that you are so close and comfortable with the staff. We will share your comments with the home's manager. The Bupa Customer Care Team.
Because of additives to the food, I prefer plain food.
We appreciate the feedback you have provided for The Lindsay, your comments are extremely important to us and your preferences are our absolute priority. I have raised this with the home to ensure your comments are reviewed and a resolution can be looked at to increase your satisfaction. I have...
Comments from family/service users are taken on board at regular meetings and where necessary, action is taken promptly.
The coffee shop with free coffee, cake and fruit for family, visitors and service users provides a very welcome space for chatting or just sitting quietly.
The food is of excellent quality which can be so important to anyone who has fewer pleasures due to health or mobility issues. Great efforts are taken to provide exceptionally well-organised celebrations and social opportunities throughout the year. I consider us very lucky to have found the Lindsay and for over a year now have benefitted from their experience and expertise.
Thank you for your review of The Lindsay. We are pleased to hear that you have had a positive experience in our care homes and you feel welcome and involved when visiting the residents. We are glad to hear that the staff have been supportive and will pass on your comments to the home's manager. The Bupa Customer Care Team.
The care I receive in The Lindsay is second to none. My views are listened to and I feel valued and respected. All my needs and requests are met and the staff are always kind and happy.
Thank you for your review. Our resident's health and wellbeing is our absolute priority and we are pleased to hear that you are having a positive experience within The Lindsay. We will share your feedback with the home's manager. The Bupa Customer Care Team.
My father has been a resident at The Lindsay for 4 months now and I am very comfortable and at ease with his care. The whole Lindsay team are excellent with the role they provide and everyone has the time to give that little bit of individual attention. The carer said to my dad the other day "and I made you smile" and his reply was "and that's the best medicine".
Thank you for your review. We are pleased to hear that you are comfortable with the staff at The Lindsay and your Father has settled in well. We will share your positive comments with the home's manager. The Bupa Customer Care Team.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 June 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
2 Bed Vacancies
Posted: 03 August 2026We provide nursing, residential and dementia care. Please contact us for latest vacancies.
News (3) & Events (0)
- 07 Oct 2025
The Lindsay Bupa Care Home recently welcomed residents, families, staff, and members of the local community to a celebratory event marking its latest “Good” rating from the Care Quality Commission...
- 07 Oct 2025
The Lindsay Bupa Care home has been rated ‘Good’ by the Care Quality Commission (CQC), following its latest inspection. The CQC report assessed The Lindsay as 'Good' in all areas:...
- 06 Feb 2025
This week, popular fitness TikTok influencer, Bailey Greetham, visited two Poole-based Bupa Care Homes, to get residents moving. Residents at The Links and The Lindsay Bupa Care Homes, welcomed Bailey...
There are no upcoming events for The Lindsay Care Home.
Awards / Recognitions (8)
- 30 Jan 2026Recipient: Bupa Care Homes
- 31 Jan 2025Recipient: Bupa Care Homes
- 28 Feb 2023Recipient: Bupa Care Homes
Accreditations
There are no accreditations posted yet for The Lindsay Care Home.
Meet the Team (7)

My name is Ian and I joined The Lindsay as home manager in December 2024.
I live locally to the home although I am from Bedfordshire originally.
My mother was a home carer for the local authority and then a warden controlled village, which first introduced me to the world of elderly care. I then worked as a care assistant for the local authority myself and became interested in rehabilitation aspects of geriatric care and this led me to train as a physiotherapist. I made a departure from clinical physiotherapy and returned to geriatric residential care management.
I worked as a home manager for Bupa for 7 years before moving to New Zealand and subsequently worked as a general manager for Bupa New Zealand for 11 years. As I got older, I felt the pull to return to my home country and moved back to the UK towards the end of 2024.
My passion is travel. I have been lucky enough to travel widely around the world and this is the basis for most of my interests and passions outside of work.

I joined Bupa in February 2018 and have been working as the clinical deputy manager at The Lindsay since May 2025.
During my time with Bupa, I’ve gained experience in several roles, including RGN, unit manager, clinical services manager, home manager and area support manager. Each position has helped shape my approach to leadership and strengthened my passion for delivering high-quality, person-centred care.
I moved to the UK from Romania in 2015, and from the very beginning, I felt drawn to supporting older people. Working in the care sector has allowed me to build meaningful, long-lasting relationships with residents and their families. I truly value being part of an environment where compassion, dignity and trust are at the heart of everyday life.
What I enjoy most about my role is making a positive difference to residents’ wellbeing, whether through clinical support, reassurance, or simply being there for them. I also take great pride in supporting and developing our nursing and care teams. Helping colleagues grow, feel confident and work together to deliver exceptional care is one of the most rewarding parts of what I do.
I live locally to the home, just a five-minute drive in the morning when there’s no traffic. I have two amazing boys—well, three, including my husband! We don’t have any grandparents here to help with the children, so balancing personal life can be challenging as one of us is usually at work, but we always manage. I have two brothers: one lives and works in the UK, so we see him often, and he is the godfather of my little Theodor, who is three. My other brother works in the Navy and lives in Romania. My mum works in Italy, and my dad is retired and living in Romania.
My passions, interests and hobbies… I love reading, running, gardening, cooking, cleaning and going for walks with my family. In my spare time—which doesn’t really exist, as I’m addicted to work and find it hard to disconnect—I enjoy keeping busy and active,

Susannah works closely with residents, families and the wider community to enrich daily life in the home and promote positive connections locally. She is passionate about creating a warm and welcoming environment and ensuring residents enjoy meaningful, person-centred activities tailored to their individual interests and abilities.
She brings a diverse professional background, having previously worked as a Cabin Service Director with British Airways, in education, and within central Government at Whitehall. These roles helped shape her strong leadership, organisation and people skills, which she now applies to delivering excellent care experiences.
Outside of work, Susannah enjoys spending time with her family, staying active through tennis, golf and sea swimming, and expressing her creativity through sculpting and cooking.

After 15 years of working in a salon, a client who worked in the care home sector asked if I knew anyone who would like to work in a care home. After some thought, I said 'Yes, me!'. I like to make a difference and I feel the care home sector makes a massive difference. It is team-based and is a journey for staff, relatives and residents.
I love it when friends and relatives come in and see their loved ones looking fresh and happy.
Life is about family, making memories and remembering life is short. Outside of work, I love to spend time with my children and walking my dogs.

I have worked in care for a long period and joined Bupa in 2016, initially as a healthcare assistant and then more latterly as an activities coordinator.
I enjoy meeting people and really enjoy my current job role.
Outside of work, I have two adult children and six grandchildren.

I joined The Lindsay as a receptionist in the summer of 2023.
Earlier on in my career, I worked as a TV studio administrator producing motivational and corporate videos. After I had my children, I returned to work as a teaching assistant followed by temporary roles as a receptionist.
I particularly enjoy caring for people and making them feel as happy as I can. I enjoy the interaction with residents and their families as well as doing administrative work.
I live locally with my English Pointer dog and two cats. My daughter is local so I see a lot of her. My son lives near Southampton and also has a Pointer.
I love to see friends and family and I enjoy walking, gardening, holidays and the beach.

I have worked for Bupa since 2022, initially as a receptionist and more recently as a financial administrator.
Before joining Bupa, I was working in retail and the hotel industry, where I developed strong customer service skills, resilience and the ability to work well under pressure. Through these roles, I discovered that the most rewarding part of my work was supporting people and making a positive difference in their day. This led me to transition into the care sector, where I could apply my interpersonal skills in a more meaningful way, providing compassionate and person-centred support and building trusting relationships.
I enjoy working within care because it allows me to make a difference in people’s lives. Supporting individuals with compassion, dignity and respect and helping them maintain independence and quality of life is both meaningful and rewarding for me.
Outside of work, I am a parent, which is a whole other job on its own. I have two beautiful children aged 11 and 7, they keep me very busy most of the time so when I do get some time I enjoy being creative and exploring creative outlets such as art.
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