






The Lindsay is a care home offering nursing, residential, dementia and palliative care.
Short stays and day care are offered to help both carers and their elderly loved ones at times when they need a break or a little extra support.
Rated 'Good' by the CQC (August 2025), The Lindsay is situated a few minutes from the centre of Westbourne and all its amenities – shops, cafes, restaurants and pubs....
Care Provided by The Lindsay Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 70 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.
The price(s) shown are provided by the care home. Contact The Lindsay Care Home for full pricing details and T&Cs.
Contact The Lindsay Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Bupa Care Homes
- Private Owned
Person in charge
- Ian Dunthorne (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (70)
- Single Rooms with ensuite Wet Room (70)
Parking
- Free on-site parking.
The Lindsay Care Home Reviews (140)
The Lindsay Care Home has a Review Score of 9.7 (9.671) out of 10, based on 25 reviews in the last 2 years.
Over all time The Lindsay Care Home has 140 reviews.
My cousin came to the Lindsay in a private ambulance from France, arriving in the middle of the night and the start were excellent settling him in his room. He came back to Bournemouth to die and spend time with his 99 year old mother, family and friends, he was here for 4 weeks. He was treated with the utmost dignity and the whole family thanks the staff at the Lindsey, definitely recommend.
Thank you for taking the time to leave us your review. We are glad we were able to help facilitate your cousin's wishes to come back to the UK and spend time with his mother before he passed. Hopefully knowing he was well looked after in his final days is of comfort to you all now. Thank you for choosing us for his care and for your recommendation.
The staff are very helpful and kind. My mother enjoyed the community and talking to other residents and participating in all the activities available.
Thank you for taking the time to leave your review. It is always nice to hear words like "helpful" and "kind" being used to describe our care. Please let us know if there is anything we can do to make mother's stay as comfortable as possible.
Very clean. Helpful staff who are all very kind and friendly. The lounge and dining room are very cosy and nicely decorated. Good management.
Thank you for your review, we appreciate you taking the time to leave us your comments.
I have been in the Lindsay care home for 4 weeks. I moved from another Bupa home to be near my daughter. I was made to feel welcome as soon as I arrived. I am very happy with my room and all the staff are careful, helpful and friendly. The activities are varied and well organised.
Thank you for your review. We are glad to hear that you are happy with your room and that you felt welcomed on your arrival.
I stayed at The Lindsay for two weeks post operative care and it was a sensible decision on my part. I was treated with sympathetic care, accorded respect and dignity. I was given space to recover and made good friends with both staff and residents. Thank you all so much.
Thank you for taking the time to leave your review. It is lovely to hear that you enjoyed your stay with us and that you felt you were treated well and given the time and space you needed to aid your recovery. Thank you for choosing The Lindsay for your stay.
I liked the stay at The Lindsay care home. Very good care.
Thank you for your feedback, we are glad we could provide the care you needed.
My sister went to The Lindsay for two weeks' respite for my husband and I to take a holiday. She has been to The Lindsay before and thoroughly enjoyed her stay, so was very happy to return. The staff are very efficient and kind to her. She can't wait to return.
Thank you for your lovely review. We are glad that your sister really enjoys her stays with us. We look forward to seeing you all again soon.
I am very happy to recommend The Lindsay Care Home to anyone seeking compassionate and professional care for their loved one. The staff are very friendly and caring, and always treated my mother with respect. They maintained her sense of dignity throughout her stay and treated her as though she was part of a wider family. Even though there were times when visiting was not possible due to the pandemic, I always felt confident that she was in safe hands.
Thank you for taking the time to leave your review. It is nice to hear that you feel your mum was always cared for in our home. Thank you for your recommendation.
Friendly, caring etc.
Thank you for your review, we really appreciate your feedback.
The Lindsay has an overall atmosphere of friendliness and care amongst the staff. The ground floor facilities look excellent and I look forward to the residents being enabled to enjoy them. This is a difficult time for me, having lost my wife from our home and I know that you will care for her well.
Thank you for your lovely review. We too hope that your loved one will soon be enjoying the ground floor facilities. Thank you again for taking the time to leave us your feedback.
All the staff are courteous, kind and professional, led by an excellent manager. I can't thank them enough for their hard work and care they provided in looking after my sister in the last months of her life. Everyone is so dedicated and supportive, friendly too. Nothing is too much trouble and I greatly appreciate everything they did for my sister and me, especially during such a difficult time. Thank you.
Thank you for your review. We are happy to have been able to support you both through this difficult time. Hopefully, you are comforted by knowing that your Sister received such excellent care in her final months. Thank you again.
All the staff are lovely.
We appreciate you taking the time to leave us your comments.
The past 18 months has been difficult for all. I have a lot of respect and admiration for the staff of The Lindsay. They have kept loved ones safe, happy and content. Front of house team are so welcoming and always have a warm greeting for me. Once again, thank you to all of the amazing, hard-working family.
We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.
The staff are so helpful and welcoming in this home. Even though the tough circumstances of the last year, they have done everything to keep families in the loop. My mother is always saying how much so enjoys her time here.
We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your mother in our care at The Lindsay. Please let us know if there is anything we can do to make your mother's stay as comfortable as possible.
The last year has been so hard for many people but having my mum in a care home not being able to see her in person has been even more so, but the lovely staff at The Lindsay have been amazing in helping me to see my mum on Skype the in pod and finally in her room. Professional and so caring always keeping my mum safe and always following all the guidelines. Thank you.
Thank you for your feedback. It has certainly been a very challenging year but we are glad to hear that you felt the staff did everything they could to keep you in touch whilst keeping your Mum safe. We are so happy to be able to welcome you back in for visits!
Difficult to assess due to lockdown, but many of Mum's personal belongings such as photographs are missing since we were last allowed to visit rooms. Christmas present that were sent in seems to be missing too such as a cardigan and blouse. Shame garden facilities can't be used and shortage of parking spaces. Realise this can't be addressed, but perhaps something to be considered for future homes.
We are concerned to hear this. Could you please contact us so we can discuss this further? You can speak to the home manager direct, or if you would rather speak to our Feedback Team then you can contact them at feedback@bupa.com or 0113 381 6293. Thank you.
The last year has been very difficult for everyone. Despite this, I had every confidence that Mum would be kept safe and well, and she was. The staff are always polite and courteous, and I know that Mum is well cared for.
Thank you for your understanding during such a difficult time. We appreciate it is very hard not being able to see your loved one for such a long time. We are happy to hear you have the confidence at The Lindsay to care for and support your mother where possible. If there is anything else we can do to help, please let us know
My mum has been in The Lindsay since July 2018. I can honestly say, Mum, is so content and happy at The Lindsay. She has a lovely room with all her special items around her. All the staff are caring and very supportive to residents and family members, which I find so reassuring. The activities are fun and keep everyone busy and entertained; they’re a great team, like all the other departments. During this last year, it has been very hard for everyone, not being able to see Mum like before was so difficult, but everyone at The Lindsay made it possible to Skype, go in the pod and from today, I had a room visit, which was amazing and so emotional. Thank you to the home manager and all staff for making The Lindsay home from home.
We thank you sincerely for taking the time to leave such a beautiful and touching review. We are so glad mum is happy, content and well entertained in our care. We are so pleased we can slowly begin visits again and assist in reuniting loved ones. We will be sure to pass your incredibly touching...
Best care anywhere.
Thank you for your lovely review; we really appreciate you taking the time to leave us your kind feedback.
Fantastic stay, great staff. I feel very at home here, food is always great especially with a new selection of starters added. Much more choice. The staff is very accommodating and they are very friendly and helpful.
Thank you for your lovely words. We are so pleased to hear that you enjoyed your stay with us. Please let us know if there is anything else we can do for you in the future.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 June 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
2 Bed Vacancies
Posted: 03 August 2026We provide nursing, residential and dementia care. Please contact us for latest vacancies.
News (3) & Events (0)
- 07 Oct 2025
The Lindsay Bupa Care Home recently welcomed residents, families, staff, and members of the local community to a celebratory event marking its latest “Good” rating from the Care Quality Commission...
- 07 Oct 2025
The Lindsay Bupa Care home has been rated ‘Good’ by the Care Quality Commission (CQC), following its latest inspection. The CQC report assessed The Lindsay as 'Good' in all areas:...
- 06 Feb 2025
This week, popular fitness TikTok influencer, Bailey Greetham, visited two Poole-based Bupa Care Homes, to get residents moving. Residents at The Links and The Lindsay Bupa Care Homes, welcomed Bailey...
There are no upcoming events for The Lindsay Care Home.
Awards / Recognitions (8)
- 30 Jan 2026Recipient: Bupa Care Homes
- 31 Jan 2025Recipient: Bupa Care Homes
- 28 Feb 2023Recipient: Bupa Care Homes
Accreditations
There are no accreditations posted yet for The Lindsay Care Home.
Meet the Team (7)

My name is Ian and I joined The Lindsay as home manager in December 2024.
I live locally to the home although I am from Bedfordshire originally.
My mother was a home carer for the local authority and then a warden controlled village, which first introduced me to the world of elderly care. I then worked as a care assistant for the local authority myself and became interested in rehabilitation aspects of geriatric care and this led me to train as a physiotherapist. I made a departure from clinical physiotherapy and returned to geriatric residential care management.
I worked as a home manager for Bupa for 7 years before moving to New Zealand and subsequently worked as a general manager for Bupa New Zealand for 11 years. As I got older, I felt the pull to return to my home country and moved back to the UK towards the end of 2024.
My passion is travel. I have been lucky enough to travel widely around the world and this is the basis for most of my interests and passions outside of work.

I joined Bupa in February 2018 and have been working as the clinical deputy manager at The Lindsay since May 2025.
During my time with Bupa, I’ve gained experience in several roles, including RGN, unit manager, clinical services manager, home manager and area support manager. Each position has helped shape my approach to leadership and strengthened my passion for delivering high-quality, person-centred care.
I moved to the UK from Romania in 2015, and from the very beginning, I felt drawn to supporting older people. Working in the care sector has allowed me to build meaningful, long-lasting relationships with residents and their families. I truly value being part of an environment where compassion, dignity and trust are at the heart of everyday life.
What I enjoy most about my role is making a positive difference to residents’ wellbeing, whether through clinical support, reassurance, or simply being there for them. I also take great pride in supporting and developing our nursing and care teams. Helping colleagues grow, feel confident and work together to deliver exceptional care is one of the most rewarding parts of what I do.
I live locally to the home, just a five-minute drive in the morning when there’s no traffic. I have two amazing boys—well, three, including my husband! We don’t have any grandparents here to help with the children, so balancing personal life can be challenging as one of us is usually at work, but we always manage. I have two brothers: one lives and works in the UK, so we see him often, and he is the godfather of my little Theodor, who is three. My other brother works in the Navy and lives in Romania. My mum works in Italy, and my dad is retired and living in Romania.
My passions, interests and hobbies… I love reading, running, gardening, cooking, cleaning and going for walks with my family. In my spare time—which doesn’t really exist, as I’m addicted to work and find it hard to disconnect—I enjoy keeping busy and active,

Susannah works closely with residents, families and the wider community to enrich daily life in the home and promote positive connections locally. She is passionate about creating a warm and welcoming environment and ensuring residents enjoy meaningful, person-centred activities tailored to their individual interests and abilities.
She brings a diverse professional background, having previously worked as a Cabin Service Director with British Airways, in education, and within central Government at Whitehall. These roles helped shape her strong leadership, organisation and people skills, which she now applies to delivering excellent care experiences.
Outside of work, Susannah enjoys spending time with her family, staying active through tennis, golf and sea swimming, and expressing her creativity through sculpting and cooking.

After 15 years of working in a salon, a client who worked in the care home sector asked if I knew anyone who would like to work in a care home. After some thought, I said 'Yes, me!'. I like to make a difference and I feel the care home sector makes a massive difference. It is team-based and is a journey for staff, relatives and residents.
I love it when friends and relatives come in and see their loved ones looking fresh and happy.
Life is about family, making memories and remembering life is short. Outside of work, I love to spend time with my children and walking my dogs.

I have worked in care for a long period and joined Bupa in 2016, initially as a healthcare assistant and then more latterly as an activities coordinator.
I enjoy meeting people and really enjoy my current job role.
Outside of work, I have two adult children and six grandchildren.

I joined The Lindsay as a receptionist in the summer of 2023.
Earlier on in my career, I worked as a TV studio administrator producing motivational and corporate videos. After I had my children, I returned to work as a teaching assistant followed by temporary roles as a receptionist.
I particularly enjoy caring for people and making them feel as happy as I can. I enjoy the interaction with residents and their families as well as doing administrative work.
I live locally with my English Pointer dog and two cats. My daughter is local so I see a lot of her. My son lives near Southampton and also has a Pointer.
I love to see friends and family and I enjoy walking, gardening, holidays and the beach.

I have worked for Bupa since 2022, initially as a receptionist and more recently as a financial administrator.
Before joining Bupa, I was working in retail and the hotel industry, where I developed strong customer service skills, resilience and the ability to work well under pressure. Through these roles, I discovered that the most rewarding part of my work was supporting people and making a positive difference in their day. This led me to transition into the care sector, where I could apply my interpersonal skills in a more meaningful way, providing compassionate and person-centred support and building trusting relationships.
I enjoy working within care because it allows me to make a difference in people’s lives. Supporting individuals with compassion, dignity and respect and helping them maintain independence and quality of life is both meaningful and rewarding for me.
Outside of work, I am a parent, which is a whole other job on its own. I have two beautiful children aged 11 and 7, they keep me very busy most of the time so when I do get some time I enjoy being creative and exploring creative outlets such as art.
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