The Lindsay Care Home

47A Lindsay Road, Poole BH13 6AP
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9.7 131 Reviews
  • The Lindsay Care Home, Poole
The Lindsay is a care home offering nursing, residential, dementia and palliative care.

Short stays and day care are offered to help both carers and their elderly loved ones at times when they need a break or a little extra support.

Rated 'Good' by the CQC (August 2025), The Lindsay is situated a few minutes from the centre of Westbourne and all its amenities – shops, cafes, restaurants and pubs. The home has a cinema and café as well as lounges, a library and private dining areas for family and friends to come and enjoy when visiting their loved ones or celebrating a birthday or anniversary together.

This home also benefits from an onsite beauty salon, with a full-time hairdresser offering a brilliant service to all the residents.

At The Lindsay, staff take great care to focus on the person. It’s important for residents to feel at home, so it creates a friendly environment with an individually appropriate balance of care and independence.

The chefs create well-crafted menus made with the freshest ingredients. Soon after a resident arrives at The Lindsay, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests.

Follow the home on Facebook and Instagram to find out more about the great things that go on day to day. Search 'Bupa UK The Lindsay Care Home'.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1300
  • Self-Funded Nursing Care: from £1425
  • Self-Funded Nursing Dementia Care: from £1475
  • RESPITE Self-Funded Residential Care: from £1430
  • RESPITE Self-Funded Residential Dementia Care: from £1400
  • RESPITE Self-Funded Nursing Care: from £1570
  • RESPITE Self-Funded Nursing Dementia Care: from £1625

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

These prices are only a guideline, please contact The Lindsay Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Ian Dunthorne (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (70)
  • Single Rooms with Ensuite Wet Room (70)

Parking

  • Free on-site parking.

The Lindsay Care Home Reviews (131)

9.7

The Lindsay Care Home has a Review Score of 9.7 (9.694) out of 10, based on 23 reviews in the last 2 years.
Over all time The Lindsay Care Home has 131 reviews.

Overall Experience
  • 108
  • 20
  • 2
  • 1
  • 0
Date Published
  • 131
  • 11
  • 15
  • 23
  • 108
Reviewer Connection to The Lindsay Care Home
  • 44
  • 28
  • 17
  • 9
  • 6
  • 5
  • 5
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 131, showing 41-60
Review from Robert O (Husband of Resident) published on 11 February 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The Lindsay has an overall atmosphere of friendliness and care amongst the staff. The ground floor facilities look excellent and I look forward to the residents being enabled to enjoy them. This is a difficult time for me, having lost my wife from our home and I know that you will care for her well.
Reply from Alison Horridge, Customer Advisor on behalf of the team at The Lindsay Care Home

Thank you for your lovely review. We too hope that your loved one will soon be enjoying the ground floor facilities. Thank you again for taking the time to leave us your feedback.

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Review from D C (Sister of Resident) published on 8 December 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are courteous, kind and professional, led by an excellent manager. I can't thank them enough for their hard work and care they provided in looking after my sister in the last months of her life. Everyone is so dedicated and supportive, friendly too. Nothing is too much trouble and I greatly
appreciate everything they did for my sister and me, especially during such a difficult time. Thank you.
Reply from Alison Horridge, Customer Advisor on behalf of the team at The Lindsay Care Home

Thank you for your review. We are happy to have been able to support you both through this difficult time. Hopefully, you are comforted by knowing that your Sister received such excellent care in her final months. Thank you again.

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Review from K R (Resident) published on 5 October 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are lovely.
Reply from Amanda Barnes, Customer Service Adviser at The Lindsay Care Home

We appreciate you taking the time to leave us your comments.

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Review from I T (Granddaughter of Resident) published on 27 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The past 18 months has been difficult for all. I have a lot of respect and admiration for the staff of The Lindsay. They have kept loved ones safe, happy and content. Front of house team are so welcoming and always have a warm greeting for me. Once again, thank you to all of the amazing, hard-working
family.
Reply from Amanda Barnes, Customer Service Adviser at The Lindsay Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your loved one's stay as comfortable as possible.

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Review from Donna E (Daughter of Resident) published on 27 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are so helpful and welcoming in this home. Even though the tough circumstances of the last year, they have done everything to keep families in the loop. My mother is always saying how much so enjoys her time here.
Reply from Amanda Barnes, Customer Service Adviser at The Lindsay Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your mother in our care at The Lindsay. Please let us know if there is anything we can do to make your mother's stay as comfortable as possible.

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Review from Karen I (Daughter of Resident) published on 18 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The last year has been so hard for many people but having my mum in a care home not being able to see her in person has been even more so, but the lovely staff at The Lindsay have been amazing in helping me to see my mum on Skype the in pod and finally in her room. Professional and so caring always
keeping my mum safe and always following all the guidelines. Thank you.
Reply from Alison Horridge, Customer Advisor on behalf of the team at The Lindsay Care Home

Thank you for your feedback. It has certainly been a very challenging year but we are glad to hear that you felt the staff did everything they could to keep you in touch whilst keeping your Mum safe. We are so happy to be able to welcome you back in for visits!

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Review from A N (Daughter of Resident) published on 5 May 2021 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
Difficult to assess due to lockdown, but many of Mum's personal belongings such as photographs are missing since we were last allowed to visit rooms. Christmas present that were sent in seems to be missing too such as a cardigan and blouse. Shame garden facilities can't be used and shortage of parking
spaces. Realise this can't be addressed, but perhaps something to be considered for future homes.
Reply from Alison Horridge, Customer Advisor on behalf of the team at The Lindsay Care Home

We are concerned to hear this. Could you please contact us so we can discuss this further? You can speak to the home manager direct, or if you would rather speak to our Feedback Team then you can contact them at feedback@bupa.com or 0113 381 6293. Thank you.

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Review from Alyson O (Daughter of Resident) published on 27 April 2021 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The last year has been very difficult for everyone. Despite this, I had every confidence that Mum would be kept safe and well, and she was. The staff are always polite and courteous, and I know that Mum is well cared for.
Reply from penelope kudelnitzky, Customer Service Adviser at The Lindsay Care Home

Thank you for your understanding during such a difficult time. We appreciate it is very hard not being able to see your loved one for such a long time. We are happy to hear you have the confidence at The Lindsay to care for and support your mother where possible. If there is anything else we can do to help, please let us know

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Review from Claire C (Daughter of Resident) published on 12 March 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has been in The Lindsay since July 2018. I can honestly say, Mum, is so content and happy at The Lindsay. She has a lovely room with all her special items around her. All the staff are caring and very supportive to residents and family members, which I find so reassuring. The activities are fun
and keep everyone busy and entertained; they’re a great team, like all the other departments. During this last year, it has been very hard for everyone, not being able to see Mum like before was so difficult, but everyone at The Lindsay made it possible to Skype, go in the pod and from today, I had a room visit, which was amazing and so emotional. Thank you to the home manager and all staff for making The Lindsay home from home.
Reply from Melanie Cope, Customer Service Adviser at The Lindsay Care Home

We thank you sincerely for taking the time to leave such a beautiful and touching review. We are so glad mum is happy, content and well entertained in our care. We are so pleased we can slowly begin visits again and assist in reuniting loved ones. We will be sure to pass your incredibly touching words on to staff at The Lindsay. If there is absolutely anything we can do for you and mum to make the experience even better, please do not hesitate to let us know!

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Review from A P (Resident) published on 23 February 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Best care anywhere.
Reply from Emily Wilson, Customer Advisor on behalf of the team at The Lindsay Care Home

Thank you for your lovely review; we really appreciate you taking the time to leave us your kind feedback.

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Review from Matthew C (Resident) published on 2 October 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fantastic stay, great staff. I feel very at home here, food is always great especially with a new selection of starters added. Much more choice. The staff is very accommodating and they are very friendly and helpful.
Reply from Emily Wilson, Customer Advisor on behalf of the team at The Lindsay Care Home

Thank you for your lovely words. We are so pleased to hear that you enjoyed your stay with us. Please let us know if there is anything else we can do for you in the future.

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Review from J T (Resident) published on 22 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very good. I like Buddy the dog. I like my room. I have got a good view to see what is going on.
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at The Lindsay Care Home

Thank you for taking the time to leave your review.

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Review from E B (Resident) published on 21 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Came to this very nice home a few months go. Very much enjoy being here with its most helpful ladies and gentleman. Food excellent and like the ladies serving most pleasant too.
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at The Lindsay Care Home

Thank you for your kind comments, we really appreciate you taking the time to leave your feedback.

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Review from Doreen F (Resident) published on 21 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My time here has been excellent. I can't fault in any way. The staff is very friendly and helpful. The food is excellent.
Reply from Greta Narbutaityte, Customer Advisor on behalf of the team at The Lindsay Care Home

We really appreciate you taking the time to leave us such lovely comments. Hope to see you again in the future!

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Review from E R (Resident) published on 16 September 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Love my room. Staff more than kind. Every wish is taken care of. hopefully can receive visitors soon.
Reply from Emily Wilson, Customer Advisor on behalf of the team at The Lindsay Care Home

Thank you for your really lovely comments. We are so pleased that you're happy with the services you are receiving. Please let us know if there is anything more we can do, to ensure your stay with us is as comfortable as possible.

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Review from Doreen W (Wife of Resident) published on 8 September 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
At this time in my husband's residency at The Lindsay, it was becoming more obvious that his dementia and physical condition were making him less able to do many activities. However the staff continued to encourage him to participate in his favourite activities, sing-songs and physio sessions in particular,
and he greatly enjoyed eating in the restaurant at lunchtime. I am now a member of The Lindsay Family, and once this awful time has passed, I shall look forward to seeing my friends among the residents, staff and relatives of those who have left us behind. The loving and highly professional yet compassionate care for all who live at The Lindsay is a credit to the whole of the staff who form the Family that is The Lindsay. Thank you.
Reply from Stephen Rondel, Customer Adviser at The Lindsay Care Home

Thank you for your kind words. We are glad to help you and your family through such a difficult time.

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Review from A P (Resident) published on 14 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Everyone has looked after me very well. Excellent. Thank you.
Reply from Emily Wilson, Customer Services Adviser at The Lindsay Care Home

Thank you for your lovely words, we are so pleased you are happy with the care you have received. Please let us know if there's anything else we can do.

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Review from Keith A (Son of Resident) published on 10 August 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly, caring staff and the home is spotlessly clean and tidy. No complaints at all and my father is very happy there which makes me happy as I know he is being cared for.
Reply from Greta Narbutaityte, Customer Adviser at The Lindsay Care Home

We are very happy to hear you are satisfied with the quality of our care, thank you for the kind review.

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Review from S P (Friend of Resident) published on 22 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I have a friend at The Lindsay. He has been there for quite some time. It's been fantastic to see him enjoying himself during activities organised in the home. He's always been a social man and it's reassuring for me that he's having such fun. Staff have been welcoming and friendly whenever I visited.
Reply from Greta Narbutaityte, Customer Adviser at The Lindsay Care Home

Thank you for your kind words; we are very happy to hear your friend is enjoying themselves.

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Review from Janis P (Daughter of Resident) published on 19 June 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad went into this wonderful care home after a hospital stay and due to the Covid virus quarantine. From the outset, we were kept informed of Dad’s condition and given contact details. When calling I spoke to Dad’s nurse who was kind, friendly and was happy to keep us up with Dad’s progress.
We
were lucky to be granted permission for a visit and to be able to hold Dad’s hand, tell him we loved him and say goodbye means the world to us.
The level of care is exemplary! The staff are highly professional, friendly and the love afforded to my dad is a comfort to us. You must and should be very proud to have this care home. Thank you.
Reply from Greta Narbutaityte, Customer Advisor at The Lindsay Care Home

Thank you for your praise. We are very happy to hear you are satisfied with the quality of our care.

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Current Review Score: 9.7 (9.694)

Overview of Review Score

The Review Score of 9.7 (9.694) out of 10 for The Lindsay Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.694 for The Lindsay Care Home is calculated as follows: ( (210 Excellents x 5) + (45 Goods x 4) + (10 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 271 Ratings = 4.694
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Lindsay Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Jun 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 11 Sep 2025

We provide nursing, residential and dementia care. Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (6)

Ian

Ian Dunthorne

Job Title: Home Manager Joined: 2024

My name is Ian and I joined The Lindsay as home manager in December 2024.


I live locally to the home although I am from Bedfordshire originally.


My mother was a home carer for the local authority and then a warden controlled village, which first introduced me to the world of elderly care. I then worked as a care assistant for the local authority myself and became interested in rehabilitation aspects of geriatric care and this led me to train as a physiotherapist. I made a departure from clinical physiotherapy and returned to geriatric residential care management.


I worked as a home manager for Bupa for 7 years before moving to New Zealand and subsequently worked as a general manager for Bupa New Zealand for 11 years. As I got older, I felt the pull to return to my home country and moved back to the UK towards the end of 2024.


My passion is travel. I have been lucky enough to travel widely around the world and this is the basis for most of my interests and passions outside of work.

Lynne

Lynne Petty

Job Title: Resident Experience Manager Joined: 2024

I first joined BUPA in June 2024. I have previously worked within activities and for the last 19 years have been a Care Home Manager. I have a passion for caring for others, specifically for caring for those with dementia. I am a dementia care trainer and also a Dementia Friends Ambassador! Outside of work I enjoy to spend time with my four children and 3 grandchildren. In my spare time I can be found taking my dogs for walks, supporting Norwich City or singing in my choir!

Julie

Julie Clews-Viveash

Job Title: Hairdresser/activities co-ordinator Joined: 2015

After 15 years of working in a salon, a client who worked in the care home sector asked if I knew anyone who would like to work in a care home. After some thought, I said 'Yes, me!'. I like to make a difference and I feel the care home sector makes a massive difference. It is team-based and is a journey for staff, relatives and residents.


I love it when friends and relatives come in and see their loved ones looking fresh and happy.


Life is about family, making memories and remembering life is short. Outside of work, I love to spend time with my children and walking my dogs.

Sarah

Sarah Camprido

Job Title: Activities Co-ordinator Joined: 2016

I have worked in care for a long period and joined Bupa in 2016, initially as a healthcare assistant and then more latterly as an activities coordinator.


I enjoy meeting people and really enjoy my current job role.


Outside of work, I have two adult children and six grandchildren.

Isobel

Isobel Dixey

Job Title: Receptionist Joined: 2023

I joined The Lindsay as a receptionist in the summer of 2023.


Earlier on in my career, I worked as a TV studio administrator producing motivational and corporate videos. After I had my children, I returned to work as a teaching assistant followed by temporary roles as a receptionist.


I particularly enjoy caring for people and making them feel as happy as I can. I enjoy the interaction with residents and their families as well as doing administrative work.


I live locally with my English Pointer dog and two cats. My daughter is local so I see a lot of her. My son lives near Southampton and also has a Pointer.


I love to see friends and family and I enjoy walking, gardening, holidays and the beach.

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Grant Gould

Job Title: Senior Activities Coordinator Joined: 2021

I have worked for BUPA for three years in total, first as a Receptionist at another BUPA home and now as the Senior Activities Coordinator at The Lindsay. I adore working at the care home, getting to know the residents and making their daily life that bit brighter with our activities and care. I have been married to my husband for eight years and we live locally in Poole. In my spare time I enjoy the arts, gardening and spendig time with my friends.

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