The Lindsay Care Home

47A Lindsay Road, Poole BH13 6AP
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9.7 131 Reviews
  • The Lindsay Care Home, Poole
The Lindsay is a care home offering nursing, residential, dementia and palliative care.

Short stays and day care are offered to help both carers and their elderly loved ones at times when they need a break or a little extra support.

Rated 'Good' by the CQC (August 2025), The Lindsay is situated a few minutes from the centre of Westbourne and all its amenities – shops, cafes, restaurants and pubs. The home has a cinema and café as well as lounges, a library and private dining areas for family and friends to come and enjoy when visiting their loved ones or celebrating a birthday or anniversary together.

This home also benefits from an onsite beauty salon, with a full-time hairdresser offering a brilliant service to all the residents.

At The Lindsay, staff take great care to focus on the person. It’s important for residents to feel at home, so it creates a friendly environment with an individually appropriate balance of care and independence.

The chefs create well-crafted menus made with the freshest ingredients. Soon after a resident arrives at The Lindsay, staff discuss their personal preferences and dietary needs with them.

There’s a real sense of community at the home. The staff work to discover what residents enjoy doing and the home's social calendar is organised around those interests.

Follow the home on Facebook and Instagram to find out more about the great things that go on day to day. Search 'Bupa UK The Lindsay Care Home'.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • Convalescent Care
  • Day Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1300
  • Self-Funded Nursing Care: from £1425
  • Self-Funded Nursing Dementia Care: from £1475
  • RESPITE Self-Funded Residential Care: from £1430
  • RESPITE Self-Funded Residential Dementia Care: from £1400
  • RESPITE Self-Funded Nursing Care: from £1570
  • RESPITE Self-Funded Nursing Dementia Care: from £1625

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact for more information.

These prices are only a guideline, please contact The Lindsay Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Ian Dunthorne (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (70)
  • Single Rooms with Ensuite Wet Room (70)

Parking

  • Free on-site parking.

The Lindsay Care Home Reviews (131)

9.7

The Lindsay Care Home has a Review Score of 9.7 (9.694) out of 10, based on 23 reviews in the last 2 years.
Over all time The Lindsay Care Home has 131 reviews.

Overall Experience
  • 108
  • 20
  • 2
  • 1
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Date Published
  • 131
  • 11
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  • 23
  • 108
Reviewer Connection to The Lindsay Care Home
  • 44
  • 28
  • 17
  • 9
  • 6
  • 5
  • 5
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 131, showing 81-100
Review from M M (Son of Resident) published on 16 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are careful and considerate. They show real understanding and patience, often when our relative is difficult to help. They do their best to cater to his dietary needs however his difficulty eating does affect his ability to enjoy food. They are able to build supportive relationships and show
humour and openness to differing moods that can be difficult.
Reply from Greta Narbutaityte, Customer Adviser at The Lindsay Care Home

We appreciate you taking the time to leave such a lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after.

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Review from Patricia H (Wife of Resident) published on 25 November 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed with the care given to my husband. He is in very good hands, and I can't praise the staff enough. Fantastic attention given to his wellbeing. I can sleep happy now that I know he is so well looked after and he enjoys his food.
Reply from Greta Narbutaityte, Customer Adviser at The Lindsay Care Home

Thank you for your praise. We are very happy to hear you can feel at ease with your husband in our care.

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Review from Lee E (Son of Resident) published on 11 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From the moment we walked in, we knew this was the right place. Very friendly staff who were professional and caring.
Reply from Greta Narbutaityte, Customer Advisor at The Lindsay Care Home

Thank you for your kind words, we really appreciate the lovely feedback.

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Review from S N (Friend of Resident) published on 6 August 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Manager and staff friendly, clean and approachable.
Reply from Greta Narbutaityte, Customer Adviser at The Lindsay Care Home

Thank you for your feedback.

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Review from Sarah R (Daughter of Resident) published on 5 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot recommend The Lindsay highly enough. All the staff - from the kitchen to management are professional - yet kind and considerate. Everyone makes you feel very welcome and at home. At a difficult time, my family and I were much appreciative of the care we received. It worked really well for respite
and we shall be returning. Many thanks to all involved.
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Review from Deborah W (Daughter of Resident) published on 5 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is receiving end of life care. The Lindsay team have come into my life when I needed the support and understanding of a professional and capable group of people.
They have, from the start, made us feel welcome, supported and most importantly that they can manage mum's symptoms, keeping her
comfortable and relaxed. I have been able to be with her 24/7 and have seen exemplary examples of care throughout.
Reply from Greta Narbutaityte, Customer Adviser at The Lindsay Care Home

Thank you for your praise. We hope The Lindsay is doing everything possible to help you and your family through such a difficult time. Please let us know if there is any further support we could offer.

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Review from Phillip W (Son of Resident) published on 15 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We have been impressed with all of the care staff. Their 'can do' approach and professional attitude have been reassuring. The gentle and kind way in which our mother/mother-in-law is being treated ensures she is in good hands. Two negatives: a receptionist who was appallingly rude (apparently, thankfully,
she is gone) and the slow pace at which Maintenance is carried out. Four separate occasions to get 3 pictures hung.
Reply from Greta Narbutaityte, Customer Adviser at The Lindsay Care Home

Thank you for your feedback. Our residents' health and well being is an absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.

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Review from Adam B (Son of Resident) published on 11 April 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A great care home. Very well managed. Lots of excellent activities. Mum and Dad are well taken care of. Would recommend.
Reply from Greta Narbutaityte, Customer Adviser at The Lindsay Care Home

Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your parents in our care. We hope you can come by and join in with the activities as well.

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Review from Andy S (Son of Resident) published on 12 March 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has settled very quickly and seems happy at The Lindsay. The home is friendly, efficient and well run and I have no regrets in choosing it for him. Thank you to all of you for your caring, friendly and efficient approach. It is very much appreciated by all of the family.
Reply from Greta Narbutaityte, Customer Adviser at The Lindsay Care Home

Thank you for your review. We are pleased to hear about your positive experience at The Lindsay and that your father is settled in at the care home and that his family are happy with the care he is receiving at the home. We appreciate your comments and will share these with the home's manager. The Bupa Customer Care Team.

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Review from A L (Resident) published on 27 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came in for one-week post op and because I live alone. The Lindsay Care Home have helped my recovery and given me a lot of moral and professional support. Their cheeriness was a tonic. Thank you.
Reply from Greta Narbutaityte, Customer Adviser at The Lindsay Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments of our home. We will certainly share your feedback with the homes manager. The Bupa Customer Care Team

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Review from D A (Son of Resident) published on 26 February 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Generally, very good, many lovely staff who are very caring. Occasionally there is the odd person who is not as good as the rest as would be the case anywhere.
I feel confident my parents will get good care here. I would recommend it.
One criticism; they don't seem to play music on the floors appropriate
to the resident's age. It is mainly pop music.
Reply from Greta Narbutaityte, Customer Adviser at The Lindsay Care Home

Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service

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Review from M T (Daughter of Resident) published on 20 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found the staff to be very warm and welcoming. Everyone spoke to you in passing and seemed very caring.
Rooms were very clean and spacious, very warm but that's understandable. Mum was only on short term respite but I felt all her needs were met and she has enjoyed her stay which allows us to enjoy
our holiday.
Knowing she was in a safe environment and being looked after.
Reply from Greta Narbutaityte, Customer Adviser at The Lindsay Care Home

Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments of our home. We will certainly share your feedback with the homes manager. The Bupa Customer Care Team.

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Review from A T (Resident) published on 20 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love the home and all my friends here. We are a big family.
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Review from Patricia C (Resident) published on 20 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The place is wonderful. I have no complaints.
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Review from Anthony C (Son of Resident) published on 1 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is welcoming and friendly and if there is an issue it is promptly dealt with. My mother has been treated very much as an individual. Her medical needs have been well treated and I can see a marked improvement in her wellbeing since entering the home in November 2017.
She enjoys her social
life in the home and takes part in arranged in-house and outside activities. Generally, it is a well run home and a pleasure to visit.
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Review from Doreen R (Respite Resident) published on 25 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
This is my first time ever in a care home and I felt safe and well looked after during a period of necessary respite following a back operation. I found the team there engaging and easy to be around and the facilities for myself and my visitors excellent.
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Review from E K (Resident) published on 4 December 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was always treated with care, courtesy and respect. Everyone was professional and friendly - always helpful.
Reply from Josephine Gaupholm, Customer Adviser at The Lindsay Care Home

Thank you for your review of The Lindsay Care Home. We are pleased to hear that you have had a positive experience in the home and appreciate your comments regarding always being treated with care, courtesy and respect. We will share your comments with the home manager. The Bupa Customer Care Team

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Review from S M (Relative of Resident) published on 14 November 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My nan had stayed in various care homes so when I was looking for a place for respite care for my step-mum I knew exactly what I was looking for and I've found it at The Lindsay. Each person staying there is treated with dignity and respect. All staff are caring and supportive. In September my mum stayed
for 3 weeks and was sad to leave everyone, although she loves her own home. This was her second visit/stay and all the staff welcomed her back with open arms! The home is much more like a hotel than a care home, with superb facilities such as the hair salon. cafe and restaurant.
Reply from Josephine Gaupholm, Customer Adviser at The Lindsay Care Home

Thank you for your review of The Lindsay Care Home. We are pleased to hear that you have had a positive experience with the home and appreciate your comments regarding the staff treating everyone with dignity and respect. We will share your comments with the home manager. The Bupa Customer Care Team.

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Review from A C T (Son of Resident) published on 5 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
From the point of arrival, my mother was made to feel very welcome. From various telephone conversations with her, she told me that she was kept active with various activities offered by The Lindsay Care Home. She treated it as a 'holiday' this was treated as a trial run, but by the end of three weeks,
she wanted to go home. However, since returning, she has said that when she is ready for her next 'holiday' she will advise me she enjoyed herself and I have no doubt she will want to return soon.
Reply from Josephine Gaupholm, Customer Adviser at The Lindsay Care Home

Thank you for your review of The Lindsay Care Home. We are pleased to hear about your mum's positive experience at the home and appreciate your comments regarding how your mum treated her stay as a holiday. We will share your comments with the home's manager. The Bupa Customer Care Team

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Review from J H (Wife of Resident) published on 2 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My husband attends The Lindsay as a day care resident a few times a month. It gives me a few hours relief as we have no family members who can share some of the care responsibilities. Very friendly and helpful staff from management to reception and housekeeping. Very impressed with the clean and busy
atmosphere in reception, particularly the aroma from the coffee area. Very informal atmosphere and I've always found it easy to have my questions answered, either by a member of staff present or by telephone/email. Good location too - easily accessible on bus routes.
Reply from Josephine Gaupholm, Customer Adviser at The Lindsay Care Home

Thank you for your review of The Lindsay Care Home. We are pleased that you have had a positive experience with the home and appreciate your comments regarding the friendly and helpful staff. We will share your comments with the home's manager. The Bupa Customer Care Team.

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Current Review Score: 9.7 (9.694)

Overview of Review Score

The Review Score of 9.7 (9.694) out of 10 for The Lindsay Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 23 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 22 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.694 for The Lindsay Care Home is calculated as follows: ( (210 Excellents x 5) + (45 Goods x 4) + (10 Satisfactorys x 3) + (6 Poors x 2) ) ÷ 271 Ratings = 4.694
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for The Lindsay Care Home is based on 22 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 22 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Jun 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

2 Bed Vacancies

Posted: 11 Sep 2025

We provide nursing, residential and dementia care. Please contact us for latest vacancies.

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Awards / Recognitions (7)

Meet the Team (6)

Ian

Ian Dunthorne

Job Title: Home Manager Joined: 2024

My name is Ian and I joined The Lindsay as home manager in December 2024.


I live locally to the home although I am from Bedfordshire originally.


My mother was a home carer for the local authority and then a warden controlled village, which first introduced me to the world of elderly care. I then worked as a care assistant for the local authority myself and became interested in rehabilitation aspects of geriatric care and this led me to train as a physiotherapist. I made a departure from clinical physiotherapy and returned to geriatric residential care management.


I worked as a home manager for Bupa for 7 years before moving to New Zealand and subsequently worked as a general manager for Bupa New Zealand for 11 years. As I got older, I felt the pull to return to my home country and moved back to the UK towards the end of 2024.


My passion is travel. I have been lucky enough to travel widely around the world and this is the basis for most of my interests and passions outside of work.

Lynne

Lynne Petty

Job Title: Resident Experience Manager Joined: 2024

I first joined BUPA in June 2024. I have previously worked within activities and for the last 19 years have been a Care Home Manager. I have a passion for caring for others, specifically for caring for those with dementia. I am a dementia care trainer and also a Dementia Friends Ambassador! Outside of work I enjoy to spend time with my four children and 3 grandchildren. In my spare time I can be found taking my dogs for walks, supporting Norwich City or singing in my choir!

Julie

Julie Clews-Viveash

Job Title: Hairdresser/activities co-ordinator Joined: 2015

After 15 years of working in a salon, a client who worked in the care home sector asked if I knew anyone who would like to work in a care home. After some thought, I said 'Yes, me!'. I like to make a difference and I feel the care home sector makes a massive difference. It is team-based and is a journey for staff, relatives and residents.


I love it when friends and relatives come in and see their loved ones looking fresh and happy.


Life is about family, making memories and remembering life is short. Outside of work, I love to spend time with my children and walking my dogs.

Sarah

Sarah Camprido

Job Title: Activities Co-ordinator Joined: 2016

I have worked in care for a long period and joined Bupa in 2016, initially as a healthcare assistant and then more latterly as an activities coordinator.


I enjoy meeting people and really enjoy my current job role.


Outside of work, I have two adult children and six grandchildren.

Isobel

Isobel Dixey

Job Title: Receptionist Joined: 2023

I joined The Lindsay as a receptionist in the summer of 2023.


Earlier on in my career, I worked as a TV studio administrator producing motivational and corporate videos. After I had my children, I returned to work as a teaching assistant followed by temporary roles as a receptionist.


I particularly enjoy caring for people and making them feel as happy as I can. I enjoy the interaction with residents and their families as well as doing administrative work.


I live locally with my English Pointer dog and two cats. My daughter is local so I see a lot of her. My son lives near Southampton and also has a Pointer.


I love to see friends and family and I enjoy walking, gardening, holidays and the beach.

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Grant Gould

Job Title: Senior Activities Coordinator Joined: 2021

I have worked for BUPA for three years in total, first as a Receptionist at another BUPA home and now as the Senior Activities Coordinator at The Lindsay. I adore working at the care home, getting to know the residents and making their daily life that bit brighter with our activities and care. I have been married to my husband for eight years and we live locally in Poole. In my spare time I enjoy the arts, gardening and spendig time with my friends.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact The Lindsay Care Home to verify any information. View our terms and conditions. The Lindsay Care Home has an Enhanced Service - more info.