






The Lindsay is a care home offering nursing, residential, dementia and palliative care.
Short stays and day care are offered to help both carers and their elderly loved ones at times when they need a break or a little extra support.
Rated 'Good' by the CQC (August 2025), The Lindsay is situated a few minutes from the centre of Westbourne and all its amenities – shops, cafes, restaurants and pubs....
Care Provided by The Lindsay Care Home
Primary Care Categories
- Older Person Care
- Dementia
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 70 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- Convalescent Care
- Day Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.
The price(s) shown are provided by the care home. Contact The Lindsay Care Home for full pricing details and T&Cs.
Contact The Lindsay Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Bupa Care Homes
- Private Owned
Person in charge
- Ian Dunthorne (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (70)
- Single Rooms with ensuite Wet Room (70)
Parking
- Free on-site parking.
The Lindsay Care Home Reviews (140)
The Lindsay Care Home has a Review Score of 9.7 (9.671) out of 10, based on 25 reviews in the last 2 years.
Over all time The Lindsay Care Home has 140 reviews.
I find the whole atmosphere is so homely and very friendly and caring. I witnessed the staff assisting residents in such a caring way whilst not taking away their dignity. I would have no hesitation in recommending The Lindsay.
Thank you for such lovely feedback, we really appreciate the kind comments.
Beautiful care home in a lovely setting. The staff go out of their way to make sure my aunty is well cared for. There are lots of activities she can partake in and they take very good care of her. She has been so happy since being there.
We are very happy to hear your aunt feels well looked after and thank you for such lovely feedback.
The staff are always very helpful and treat the residents with respect and humility.
I would highly recommend.
Thank you for your kind comments, we really appreciate it.
When entering The Lindsay, you can just sense what a lovely care home The Lindsay is. The manager and staff are so caring and compassionate, nothing is too much trouble for them. The facilities and activities are excellent, my friend likes the trips out and she especially likes the singing and dancing, she always has a smile on her face which is lovely to see. The food is excellent and the staff don't mind if you want to stay for lunch with your relative. Would highly recommend.
We really appreciate you taking the time to give us feedback, thank you.
Lovely care home. My mother is very happy here. It's so clean, the care she gets is excellent and she enjoys the food. Before she came here in May, she wasn't eating much and now has put on a bit of weight which is so good.
Thank you for trusting us with your mothers care and we really appreciate the kind comments.
There are many varied events and activities. The Christmas decorations were very beautiful. The cleanliness is excellent and most importantly, the care and kindness from the staff is second to none. My father is 94 and is better now than when he arrived in April.
Thank you for your kind words. We are very happy to hear about your fathers recovery and we hope to continue providing him with the best possible care.
My mum has been at The Lindsay for a year. The staff are always cheerful, welcoming and professional. Mum is always clean and well-fed. The activities are excellent - such a great range and they are always happy to take suggestions.
Thank you for your praise. We are very happy to hear you can feel at ease with your mother in our care.
I cannot speak more highly of this home.
Excellent care a very happy funfilled atmosphere from the moment you walk through the doof. I really can't fault anything about The Lindsay.
We really appreciate such kind feedback, thank you for your praise.
The staff are careful and considerate. They show real understanding and patience, often when our relative is difficult to help. They do their best to cater to his dietary needs however his difficulty eating does affect his ability to enjoy food. They are able to build supportive relationships and show humour and openness to differing moods that can be difficult.
We appreciate you taking the time to leave such a lovely review. It is always nice to hear from family members feeling like their loved one is cared for and looked after.
Very impressed with the care given to my husband. He is in very good hands, and I can't praise the staff enough. Fantastic attention given to his wellbeing. I can sleep happy now that I know he is so well looked after and he enjoys his food.
Thank you for your praise. We are very happy to hear you can feel at ease with your husband in our care.
From the moment we walked in, we knew this was the right place. Very friendly staff who were professional and caring.
Thank you for your kind words, we really appreciate the lovely feedback.
Manager and staff friendly, clean and approachable.
Thank you for your feedback.
I cannot recommend The Lindsay highly enough. All the staff - from the kitchen to management are professional - yet kind and considerate. Everyone makes you feel very welcome and at home. At a difficult time, my family and I were much appreciative of the care we received. It worked really well for respite and we shall be returning. Many thanks to all involved.
They have, from the start, made us feel welcome, supported and most importantly that they can manage mum's symptoms, keeping her comfortable and relaxed. I have been able to be with her 24/7 and have seen exemplary examples of care throughout.
Thank you for your praise. We hope The Lindsay is doing everything possible to help you and your family through such a difficult time. Please let us know if there is any further support we could offer.
We have been impressed with all of the care staff. Their 'can do' approach and professional attitude have been reassuring. The gentle and kind way in which our mother/mother-in-law is being treated ensures she is in good hands. Two negatives: a receptionist who was appallingly rude (apparently, thankfully, she is gone) and the slow pace at which Maintenance is carried out. Four separate occasions to get 3 pictures hung.
Thank you for your feedback. Our residents' health and well being is an absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service.
A great care home. Very well managed. Lots of excellent activities. Mum and Dad are well taken care of. Would recommend.
Thank you for taking the time to leave your review. We are very happy to hear you can feel at ease with your parents in our care. We hope you can come by and join in with the activities as well.
My father has settled very quickly and seems happy at The Lindsay. The home is friendly, efficient and well run and I have no regrets in choosing it for him. Thank you to all of you for your caring, friendly and efficient approach. It is very much appreciated by all of the family.
Thank you for your review. We are pleased to hear about your positive experience at The Lindsay and that your father is settled in at the care home and that his family are happy with the care he is receiving at the home. We appreciate your comments and will share these with the home's manager. The Bupa Customer Care Team.
I came in for one-week post op and because I live alone. The Lindsay Care Home have helped my recovery and given me a lot of moral and professional support. Their cheeriness was a tonic. Thank you.
Thank you for taking the time to leave your review. We are pleased to hear about your positive experience and appreciate your comments of our home. We will certainly share your feedback with the homes manager. The Bupa Customer Care Team
I feel confident my parents will get good care here. I would recommend it.
One criticism; they don't seem to play music on the floors appropriate to the resident's age. It is mainly pop music.
Thank you for your review. Your comments are extremely important to us and our residents’ health and wellbeing is our absolute priority. We will discuss your feedback with the home’s manager to help them continually improve their service
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 13 June 2025Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
2 Bed Vacancies
Posted: 03 August 2026We provide nursing, residential and dementia care. Please contact us for latest vacancies.
News (3) & Events (0)
- 07 Oct 2025
The Lindsay Bupa Care Home recently welcomed residents, families, staff, and members of the local community to a celebratory event marking its latest “Good” rating from the Care Quality Commission...
- 07 Oct 2025
The Lindsay Bupa Care home has been rated ‘Good’ by the Care Quality Commission (CQC), following its latest inspection. The CQC report assessed The Lindsay as 'Good' in all areas:...
- 06 Feb 2025
This week, popular fitness TikTok influencer, Bailey Greetham, visited two Poole-based Bupa Care Homes, to get residents moving. Residents at The Links and The Lindsay Bupa Care Homes, welcomed Bailey...
There are no upcoming events for The Lindsay Care Home.
Awards / Recognitions (8)
- 30 Jan 2026Recipient: Bupa Care Homes
- 31 Jan 2025Recipient: Bupa Care Homes
- 28 Feb 2023Recipient: Bupa Care Homes
Accreditations
There are no accreditations posted yet for The Lindsay Care Home.
Meet the Team (7)

My name is Ian and I joined The Lindsay as home manager in December 2024.
I live locally to the home although I am from Bedfordshire originally.
My mother was a home carer for the local authority and then a warden controlled village, which first introduced me to the world of elderly care. I then worked as a care assistant for the local authority myself and became interested in rehabilitation aspects of geriatric care and this led me to train as a physiotherapist. I made a departure from clinical physiotherapy and returned to geriatric residential care management.
I worked as a home manager for Bupa for 7 years before moving to New Zealand and subsequently worked as a general manager for Bupa New Zealand for 11 years. As I got older, I felt the pull to return to my home country and moved back to the UK towards the end of 2024.
My passion is travel. I have been lucky enough to travel widely around the world and this is the basis for most of my interests and passions outside of work.

I joined Bupa in February 2018 and have been working as the clinical deputy manager at The Lindsay since May 2025.
During my time with Bupa, I’ve gained experience in several roles, including RGN, unit manager, clinical services manager, home manager and area support manager. Each position has helped shape my approach to leadership and strengthened my passion for delivering high-quality, person-centred care.
I moved to the UK from Romania in 2015, and from the very beginning, I felt drawn to supporting older people. Working in the care sector has allowed me to build meaningful, long-lasting relationships with residents and their families. I truly value being part of an environment where compassion, dignity and trust are at the heart of everyday life.
What I enjoy most about my role is making a positive difference to residents’ wellbeing, whether through clinical support, reassurance, or simply being there for them. I also take great pride in supporting and developing our nursing and care teams. Helping colleagues grow, feel confident and work together to deliver exceptional care is one of the most rewarding parts of what I do.
I live locally to the home, just a five-minute drive in the morning when there’s no traffic. I have two amazing boys—well, three, including my husband! We don’t have any grandparents here to help with the children, so balancing personal life can be challenging as one of us is usually at work, but we always manage. I have two brothers: one lives and works in the UK, so we see him often, and he is the godfather of my little Theodor, who is three. My other brother works in the Navy and lives in Romania. My mum works in Italy, and my dad is retired and living in Romania.
My passions, interests and hobbies… I love reading, running, gardening, cooking, cleaning and going for walks with my family. In my spare time—which doesn’t really exist, as I’m addicted to work and find it hard to disconnect—I enjoy keeping busy and active,

Susannah works closely with residents, families and the wider community to enrich daily life in the home and promote positive connections locally. She is passionate about creating a warm and welcoming environment and ensuring residents enjoy meaningful, person-centred activities tailored to their individual interests and abilities.
She brings a diverse professional background, having previously worked as a Cabin Service Director with British Airways, in education, and within central Government at Whitehall. These roles helped shape her strong leadership, organisation and people skills, which she now applies to delivering excellent care experiences.
Outside of work, Susannah enjoys spending time with her family, staying active through tennis, golf and sea swimming, and expressing her creativity through sculpting and cooking.

After 15 years of working in a salon, a client who worked in the care home sector asked if I knew anyone who would like to work in a care home. After some thought, I said 'Yes, me!'. I like to make a difference and I feel the care home sector makes a massive difference. It is team-based and is a journey for staff, relatives and residents.
I love it when friends and relatives come in and see their loved ones looking fresh and happy.
Life is about family, making memories and remembering life is short. Outside of work, I love to spend time with my children and walking my dogs.

I have worked in care for a long period and joined Bupa in 2016, initially as a healthcare assistant and then more latterly as an activities coordinator.
I enjoy meeting people and really enjoy my current job role.
Outside of work, I have two adult children and six grandchildren.

I joined The Lindsay as a receptionist in the summer of 2023.
Earlier on in my career, I worked as a TV studio administrator producing motivational and corporate videos. After I had my children, I returned to work as a teaching assistant followed by temporary roles as a receptionist.
I particularly enjoy caring for people and making them feel as happy as I can. I enjoy the interaction with residents and their families as well as doing administrative work.
I live locally with my English Pointer dog and two cats. My daughter is local so I see a lot of her. My son lives near Southampton and also has a Pointer.
I love to see friends and family and I enjoy walking, gardening, holidays and the beach.

I have worked for Bupa since 2022, initially as a receptionist and more recently as a financial administrator.
Before joining Bupa, I was working in retail and the hotel industry, where I developed strong customer service skills, resilience and the ability to work well under pressure. Through these roles, I discovered that the most rewarding part of my work was supporting people and making a positive difference in their day. This led me to transition into the care sector, where I could apply my interpersonal skills in a more meaningful way, providing compassionate and person-centred support and building trusting relationships.
I enjoy working within care because it allows me to make a difference in people’s lives. Supporting individuals with compassion, dignity and respect and helping them maintain independence and quality of life is both meaningful and rewarding for me.
Outside of work, I am a parent, which is a whole other job on its own. I have two beautiful children aged 11 and 7, they keep me very busy most of the time so when I do get some time I enjoy being creative and exploring creative outlets such as art.
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