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- Bourn View Care Home - Avery Healthcare







Bourn View Care Home in Bournville opened its doors in June 2017, and it has quickly become one of the most impressive additions to Avery's repertoire of private care homes in the Midlands. They are proud to be associated with the Bournville Village Trust's care community for the elderly, and the home offers respite, residential and dementia care services.
The building stands in an elevated position and boasts stunning views...
Care Provided by Bourn View Care Home - Avery Healthcare
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 80 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Stairlift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
The price(s) shown are provided by the care home. Contact Bourn View Care Home - Avery Healthcare for full pricing details and T&Cs.
Contact Bourn View Care Home - Avery Healthcare to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Avery Healthcare Group
- Private Owned
Person in charge
- Jenna Hughes(Manager)
Local Authority / Social Services
Admission Information
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Last Refurbishment: 2017
- Number of floors: 3
Room Information
- Single Rooms (80)
- Single Rooms with ensuite Wet Room (80)
Bourn View Care Home - Avery Healthcare Reviews (116)
Bourn View Care Home - Avery Healthcare has a Review Score of 9.8 (9.783) out of 10, based on 27 reviews in the last 2 years.
Over all time Bourn View Care Home - Avery Healthcare has 116 reviews.
- In week 2 things settled down & he developed relationships & the routine became familiar. He loved the breakfasts but was less keen on lunch & supper
- By the end of his stay he was happy, enjoyed people's company & activities, but he was desparate to get home. When the time comes he will certainly return to Bourn View.
Thank you for taking the time to leave your review. It was a pleasure looking after your father, and he will always be very welcome to return. We appreciate your feedback and can assure you that any issues or requests were addressed promptly by our management team, and we always strive to provide a varied and enjoyable menu for both lunch and supper to cater to our residents' preferences.
Very good in all areas. I came here for rest-bite, after being hit by a car, if I went home I wouldn't be able to do much as I live on my own. Many thanks for everything in my road to full recovery.
Thank you for taking the time to review Bournview Care Home, we are so pleased that you have had such a positive experience. Your feedback is truly invaluable to us and our staff team who go over and above the standards on a daily basis in order to provide an exemplary level of care. Best wishes
My Mother has been at Bourne View for nearly 12 Months this September , she has settled in nicely now and looks a whole lot happier, its such a clean and beautiul home and nicely decorated and always warm, recently I have had a meal with mother and the food is very nice also the staff are very friendly and pleasant, I feel comfortable knowing that she is cared for in such a nice enviroment.
Thank you for taking the time to review Bournview Care Home, we are so pleased that you have had such a positive experience. Your feedback is truly invaluable to us and our staff team who go over and above the standards on a daily basis in order to provide an exemplary level of care. Best wishes
Bourn View Care Home is well located on a beautiful site with access to facilities. The whole staff team are hardworking and committed to providing residents with high quality care. In my experience the care team is consistent and understand the needs of residents. Some individual carers go the extra mile delivering outstanding care consistently. The quality of food is good and on special days there are special menus. Relatives are welcome to dine with their loved ones in the bistro (as a complimentary meal which is appreciated). The well being team organise a good range of activities delivered with cheerfulness. The onsite GP practice is a great benefit
Dear Lindsey, Thank you so much for your lovely comments! We are thrilled to hear about your positive experience at Bourn View. Your kind words mean a lot to us. We are grateful for your feedback.
Kim. Grace (liaison manager) .. Sarah (deputy) etc privide good support to aunt and us as a family.
Our aunt is loving being at Bourneview and doesn't want to leave..
Activities have been great for our aunt.
She has made friends already.
She feels comfortable with the staff and feels at home now..
Having support as family is also important as it can be stressful navigating social care etc. . So far grace has well supported us with this .
Dear L B, Thank you so much for your lovely comments! We are thrilled to hear about your positive experience at Bourn View. It is a pleasure having your Aunt stay with us and your kind words mean a lot to us. We are grateful for your feedback.
I can't explain how happy I am with the care and support at Bourn view! From initial call to find out more about the home to visiting and then to my Aunt moving in. The care and compassion is above anything I've experienced before! Every member of staff are warm friendly and approachable. The setting is beautiful it's clean modern and welcoming. The care is for families as well as the person staying at Bournview. Nothing is to much trouble and My Aunt is so happy there you would think she'd been there years not days. I love we can follow what she's been up to by the pictures on social media and the weekly activity guide helps us plan visits so we don't interrupt her fun.
Dear S C, Thank you so much for your lovely comments! We are thrilled to hear about your positive experience at Bourn View. It is a pleasure having your Aunt stay with us and your kind words mean a lot to us. We are grateful for your feedback.
Very satisfied with the overall service. Mom is being well cared for & all needs are met. Activities provided are enjoyable experiences for the residents & as a visitor to the home we are always made welcome.
Dear Lynne, Thank you so much for your lovely comments! We are thrilled to hear about your positive experience at Bourn View. Your kind words mean a lot to us and we are grateful for your feedback.
But most importantly it's the staff that make this home unique. Every member of staff have made the effort to get to know dad and talk to him regularly which has meant so much.
When you visit you are greeted by welcoming, helpful receptionists.Carers are competent, respectful, and always keep relatives updated. Meals are delicious and healthy (the homemade soups are the best !). Residents clothes are laundered with care. The Wellness staff are both empathetic and enthusiastic organising a full timetable of varied activities encouraging residents from all units to take part. BV thank you please keep up this high standard
Dear C M, Thank you so much for your lovely comments! We are thrilled to hear about your positive experience at Bourn View. Your kind words mean a lot to us and we are grateful for your feedback.
From the moment we met Grace to arrange respite, until the very end of his life the staff could have not been more respectful, caring and kind. It is like being in a 4 star hotel (I would say 5 star but it hasn't got a swimming pool!!).
We never once found any disrepect or attude to any of the residants, and staff were always at hand.
I return Bourn View on a regular basis, to meet friends my Father-in-Law made, as well as the office staff and carers.
My father-in-Law couldn't have had a better way to spend his final 41/2 Months than being in Bourn View.
A a massive thank you to the entire team at Bourn View.
Dear Mark, Thank you so much for your lovely comments! We are thrilled to hear about your positive experience at Bourn View and it was a real pleasure having your father in Law stay with us. He was a true gentleman.
Bourn View care home provides good quality care for mom and there is a relaxed atmosphere throughout. Receptionists, care staff and managers are all very approachable and make visitors feel very welcome. The food is good and menu changes daily. There is a wide range of activities for all residents to take part in which mom enjoys. Mom also enjoys the company of the other residents as well as her own space and time in her room.
Dear Caroline, Thank you so much for your lovely comments! We are thrilled to hear about your positive experience at Bourn View. Your kind words mean a lot to us and we are grateful for your feedback.
Moving a loved one into the care setting is the most difficult decision. The staff at Bourn View have made the transition easier for our family. From the reception and office staff to the care staff, activities team, laundry ladies, kitchen staff and housekeepers, they are all so friendly and welcoming. Always willing to help with any questions. They all know mum's name and always acknowledge her and have time to chat. They have taken time to get to know her personally in order to meet her individual needs. The unit where mum resides is very well run by a senior carer. She always makes time to listen to concerns and actions suggestions in a timely manner. Her communication is excellent. The care staff we have met are always very well presented and are very professional. Bourn View offers a lovely family friendly environment where families and friends can join activities or find a nice quiet sunny spot in the extensive garden for a chat. The activities on offer are varied and fun.
Dear C S, Thank you so much for your lovely comments! We are thrilled to hear about your positive experience at Bourn View. Your kind words mean a lot to us and we are grateful for your feedback.
My Mom has been a resident at Bourn View Care Home for over 6 months. All staff have always been friendly and welcoming but the care and love they have given my Mom has been amazing. As a family we could not have chosen a better care home for our mom. Thank you all for the time you give to my mom, the activities, the chats, hugs & kisses and the support and care. I cannot thank you all enough.
Thank you so much for your lovely comments! We are thrilled to hear about your positive experience at Bourn View. Your kind words mean a lot to us and we are grateful for your feedback. (Name: Grace Pritchard Email: bournview.csm@averyhealthcare.co.uk Position: Customer Service Manager)
The professionalism of all the staff is exceptional and nothing is never too much for them, from the minute you walk through the doors, and if you have questions or queries they are there to help.
Grace, Katy, Tracey, Cara, Hugh, Jake & Zoe are just a few of the fantastic staff that I have had the privilege of meeting so far, and I know that there are many more special staff in this establishment
I would thoroughly recommend. Thank you Bourn View, and keep up the excellent work that you provide.
Hi Michelle, thank you so much for your lovely comments! We are thrilled to hear about your positive experience at Bourn View. Your kind words mean a lot to us and we are grateful for your feedback.
The care my mum received at Bourn View was as professional, compassionate and warm as we could possibly have hoped. It's a luxury-styled place, but that would be nothing without the staff. They are gentle, patient, kind and attentive. Nothing and no one is trouble. My mum was so safe, happy and healthy, we stopped worrying. I can't say better than that - we stopped worrying. Bourn View is a wonderful place that you can trust, without question.
Thank you for taking the time to review Bournview Care Home, we are so pleased that you have had such a positive experience. Your feedback is truly invaluable to us and our staff team who go over and above the standards on a daily basis in order to provide an exemplary level of care.
My grandad initially came for respite in June for 4 weeks, he loved it so much that he became a permanent resident in August. As a family we noticed such a difference in him, he was happier, his mobility improved and it was lovely to see him getting involved in the activities. The care home is beautiful, bright, clean and the staff are incredible. I have already recommended Bourn View to a couple of people whi have been looking at care homes for their family members. Thank you to everyone for taking such care in our family memories.
Thank you for taking the time to review Bournview Care Home, we are so pleased that you have had such a positive experience. Your feedback is truly invaluable to us and our staff team who go over and above the standards on a daily basis in order to provide an exemplary level of care.
Staff on reception are always welcoming and friendly. Care staff, from all units, when I have seen them while in the bistro, are friendly, always saying hello to relatives & residents from different units. When I have had any concerns, management been caring and have listened. My concerns have been dealt with promptly and with compassion. Catering/hospitality/laundry/house keepers are also friendly.
Thank you for taking the time to review Bournview Care Home, we are so pleased that you have had such a positive experience. Your feedback is truly invaluable to us and our staff team who go over and above the standards on a daily basis in order to provide an exemplary level of care.
Cannot find fault, I am so grateful to all.
Thank you for taking the time to review Bournview Care Home, we are so pleased that you have had such a positive experience. Your feedback is truly invaluable to us and our staff team who go over and above the standards on a daily basis in order to provide an exemplary level of care. Best wishes
Every time I have visited or telephoned I have found the staff friendly and efficient. Only too happy to be of assistance, the home is very clean and the atmosphere caring and upbeat. I have working as a senior manager at an acute hospital and only wish the NHS could aspire to the high standards at Bourn View Care Home.
Thank you for taking the time to review Bournview Care Home, we are so pleased that you have had such a positive experience. Your feedback is truly invaluable to us and our staff team who go over and above the standards on a daily basis in order to provide an exemplary level of care. Best wishes
The atmosphere created a family feeling and makes the move from home easier to accept.
Thank you for taking the time to review Bournview Care Home, we are so pleased that you have had such a positive experience. Your feedback is truly invaluable to us and our staff team who go over and above the standards on a daily basis in order to provide an exemplary level of care. Best wishes
Staff are friendly & helpful
Thank you for taking the time to review Bournview Care Home, we are so pleased that you have had such a positive experience. Your feedback is truly invaluable to us and our staff team who go over and above the standards on a daily basis in order to provide an exemplary level of care. Best wishes
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 09 January 2020Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (6) & Events (0)
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 20 Mar 2025
Avery Healthcare is proud to announce that three of its care homes have been included in the prestigious 2025 edition of Knight Frank’s Luxury Care Home Guide, which highlights the...
- 11 Feb 2025
On Sunday, 5th January, a flock of our homes joined together to celebrate National Bird Day, raising awareness about the vital role birds play in our ecosystem. Many residents took...
There are no upcoming events for Bourn View Care Home - Avery Healthcare.
Awards / Recognitions (14)
- 30 Jan 2026Recipient: Avery Healthcare Group
- 31 Jan 2025Recipient: Avery Healthcare Group
- 31 Jan 2024Recipient: Avery Healthcare Group
Accreditations
There are no accreditations posted yet for Bourn View Care Home - Avery Healthcare.
Meet the Team (6)

Hello, my name is Jenna, and I am the Home Manager here at Bournview Care Home.
I have over 10 years of experience in the healthcare sector. Prior to becoming home manager here, I have had several previous roles, including senior care assistant, deputy manager at an Army nursery and a moving and handling trainer for the NHS. I am always looking into ways to develop my skills in the sector and have successfully done this by proudly accomplishing the NVQ levels 2, 3 and 5.
I would best describe myself as someone who is warm, welcoming and someone who is also on the go. In my downtime, I enjoy cheering my children on from the sidelines at their football matches.
Within my career, I have been lucky enough to meet many residents with amazing stories and backgrounds. Seeing my residents happy and enjoying life each day gives me the motivation to perform at the highest level. One memorable moment that I will cherish forever was when one of my residents had difficulties walking. Using my experience, I referred them to occupational therapy, where they began to walk with assistance and without aids within two months. This is just one example of where I have been able to use my skills to better the lives of our residents.
Avery Healthcare, owners of Bournview, best stands out for their luxurious appearance and expectations of what quality care should be received by our residents. All staff receive continuous support and training. And our home is no different. Our home is unique as it is a true home from home. It is filled with an endless amount of fun, care and love. Residents, relatives and staff all form one happy community.
I look forward to welcoming you to Bournview Care Home.

Hi, I’m Sarah, the Deputy Home Manager here at Bournview Care Home. I’ve been proudly part of the Bournview family for 8 years now, and in that time I’ve worn many hats – from Carer and Senior Carer to Team Leader, and now Deputy. With over 13 years in care, I’ve also gained my NVQ Level 3, and I’m currently working hard towards my Level 5.
What I love most about my role is the people – both residents and their families. Building those relationships and being part of their journey means the world to me. The best part of every day is seeing our residents smile, knowing we’re helping them live a happy, fulfilling quality of life.
For me, Bournview isn’t just a workplace – it’s a home full of love, laughter and dedication.

Hello, my Name is Grace, and I am the Client Liaison Manager at Bournview Care Home.
I started working at Bournview in 2024 after 6 months travelling. My favourite part of the role is meeting new residents and showcasing the lovely facilities Bournview Care Home has to offer. We are lucky to have such wonderful residents who all have their own stories to tell. It’s lovely to hear them share these and create new memories here.

Hello, my name is Alison, and I am the Home Administrator. I started working at Bournview Care Home in 2019 as a Customer Service Advisor, before taking on the role of Admin in 2023.

Hello, my Name is Jasie, and I am the Wellbeing Coordinator at Bournview Care Home. I started working at Bournview in 2024 as a Senior Care assistant before moving across to Wellbeing in July 2025. My Favourite part of the role is planning the different activities for the residents and seeing them enjoy themselves.

Hello! My name is Janice, and I am the head chef at Bourn View Care Home. I am passionate about creating delicious and nutritious meals for our residents.
Frequently Asked Questions about Bourn View Care Home - Avery Healthcare
What types of Care is Bourn View Care Home - Avery Healthcare registered for?
Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Bourn View Care Home - Avery Healthcare have?
There are 80 Single Rooms.
What are the Facilities & Services at Bourn View Care Home - Avery Healthcare?
Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Bourn View Care Home - Avery Healthcare to the centre of Birmingham?
4.2 mile(s) as the crow flies, distance by road may be significantly further.
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