Wellington Vale Care Home

Darnel Road, Waterlooville PO7 7TY
Review Us
10 172 Reviews
  • Wellington Vale Care Home, Waterlooville
Wellington Vale is a purpose-built luxury care home set on the leafy borders of Denmead and Waterlooville. The home provides expert nursing, residential, dementia and short-stay care in elegant, welcoming surroundings.

The home features beautifully furnished, spacious en-suite bedrooms designed to provide comfort, safety and style. Residents benefit from superb on-site facilities including stylish lounges, a café-bar, a cinema/activity room, a hair and beauty salon and beautifully landscaped gardens, creating a vibrant and sociable community atmosphere.

The friendly and knowledgeable management team brings extensive experience in high-quality care, leading and mentoring staff to ensure consistently high standards. Residents receive compassionate, person-centred support delivered by highly trained teams, with dignity, respect and independence at the heart of daily life. A varied activities programme and regular outings help residents remain stimulated, engaged and socially connected.

Dining is an important part of daily life, with freshly prepared meals served in elegant dining areas. Talented chefs create varied, nutritious menus tailored to individual tastes and dietary requirements.

Wellington Vale is part of Cinnamon Care Collection, an award-winning group recognised by carehome.co.uk as a Top 20 Care Home Group since 2018, reflecting its commitment to outstanding design and exceptional care.

Cinnamon Care Collection invests in innovative technology to enhance resident safety and well-being. This includes introducing Sensio RoomMate to help reduce falls, and PainChek, an intelligent digital pain assessment tool, across all homes. Cinnamon is also the first large luxury care home group to pilot the National Dementia Care Accreditation Scheme (NaDCAS), underlining its commitment to excellence in dementia care.

Care Provided by Wellington Vale Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 80 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1750
  • Self-Funded Residential Dementia Care: from £1850
  • Self-Funded Nursing Care: from £2050
  • Self-Funded Nursing Dementia Care: from £2150
  • RESPITE Self-Funded Residential Care: from £2000
  • RESPITE Self-Funded Residential Dementia Care: from £2050

Our reputation in and around Waterlooville speaks volumes. At Wellington Vale, you can relax in knowing all your needs will be catered for. Included in the cost of your room is excellent 24 hour care, a large bright en-suite bedroom, use of numerous bright airy lounges, all laundry & housekeeping, delicious home cooked meals and daily activities and regular day-trips. We are not a typical care home, there's a lot of life and laughter at Wellingotn Vale, it's a wonderful new chapter for many. We have regular events for residents to enjoy with their families - visiting becomes a pleasure.
If you require a hair appointment in our salon or a newspaper - this will be charged separately.

These prices are only a guideline, please contact Wellington Vale Care Home to find out the exact price for your requirements.

Contact Wellington Vale Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Wellington Vale Care Home to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Sandy Atkins (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2016
  • Last Refurbishment: 2025
  • Number of floors: 3

Room Information

  • Single Rooms (70)
  • Couples/Companion Rooms (5)
  • Single Rooms with Ensuite Wet Room (70)
  • Couples/Companion Rooms with Ensuite Wet Room (5)

Visiting

  • There are no restrictions on visiting days or times at Wellington Vale.

Parking

  • Private car parking available at Wellington Vale.

Wellington Vale Care Home Reviews (172)

10

Wellington Vale Care Home has a Review Score of 10 (9.987) out of 10, based on 59 reviews in the last 2 years.
Over all time Wellington Vale Care Home has 172 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Wellington Vale Care Home
  • 52
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Total of 172, showing 121-140
Review from Ray F (Son of Resident) published on 19 February 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I found Wellington Vale advertised on the CQC web site, where it had good reports and I reviewed it with a number of others in the local area. The video tour was excellent, particularly as we were locked down, due to Covid. My mother moved to Wellington Vale in October 2020 with advanced Alzheimer’s.
From the moment she walked through the door, they were kindness itself and understanding. It seems like a luxury hotel with first-rate food and she always, even in the days of Covid, has plenty of activities in which to participate. Would highly recommend it.
Reply from Helen Dunning, Home Admissions Advisor at Wellington Vale Care HomeWhat a fabulous review, thank you!
Mum really does love joining in with all the activities! it is so important to stimulate the minds of people living with dementia, it helps to make each and every day a fulfilled and happy one!
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Review from G B (Godson of Resident) published on 15 January 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My godmother was terminally ill and required 24/7 nursing care. From admission on December 10th to her passing on December 28th, the standard of care was outstanding. The care compassion and dedication of staff were beyond words it was so heartwarming to see. The standard of the home interior was as
described, luxury. Every aspect of the service was 1st class and I felt totally reassured that my godmother was in the very safest and best hands. I would recommend Wellington vale 100% without reservation.
Reply from Helen Dunning, Home Admissions Advisor at Wellington Vale Care HomeThank you so much for this review. We feel privileged to be able to care for residents and support their families during this stage of their life. It is so important to get it right so to hear how heartwarming it was for you is very welcoming. Your recommendation is very much appreciated by all of the team at Wellington Vale, thank you again!
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Review from Clare B (Niece of Resident) published on 17 December 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt has been living in Wellington Vale on the dementia floor since November 2019. The care she has received and is receiving is excellent! This year has obviously been a very difficult one for all the residents, staff and relatives of those in care homes. Whilst face to face visiting was off the
agenda for a while, I had video calls with her which were lovely. The current visiting protocols are safety led while still being face to face. The food is lovely, the care is excellent and during these testing times, they cannot do enough for their residents. There have been covid safe performances and activities from gardening to cooking and crafting. My aunt joins in them all! I would highly recommend Wellington Vale to look after your relative.
Reply from Helen Dunning, Home Admissions Advisor at Wellington Vale Care HomeThank you for this outstanding review! Wellington Vale has adapted in many ways over the last months to ensure our residents continuously feel safe, secure and part of a big family during this difficult period. Your feedback is very important to us and to know that you have had confidence in all of the team here makes us feel very proud. As you say, your Aunt joins in with all the daily activities and has also taught me to ballroom dance - I love it! I have loved joining in on your video calls too.
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Review from K M (Resident) published on 16 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am happy to be living here.
Reply from Helen Dunning, Home Admissions Advisor at Wellington Vale Care HomeThank you for taking the time to tell us how happy you are living at Wellington Vale. I am sure all of the new friendships you have made plays a big part in your day to day happiness!
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Review from M B (Resident) published on 16 December 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is special here. The staff really get to know you well and make sure every day is special.
Reply from Helen Dunning, Home Admissions Advisor at Wellington Vale Care HomeThank you for taking the time to let us know how you feel about your home. How lovely to hear that every day is special for you too! We have a great team who work very hard getting to know all the residents, we pride ourselves on the continuity of our care team members so this review is important and very lovely to read.
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Review from C M (Resident) published on 3 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly and helpful and I am very happy here.
Reply from Helen Dunning, Home Admissions Advisor at Wellington Vale Care HomeWow, another outstanding review! Thank you for taking the time to let us know how happy you are being supported by our friendly and helpful team!
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Review from M W (Resident) published on 3 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Certainly happy in this home.
Reply from Helen Dunning, Home Admissions Advisor at Wellington Vale Care HomeThank you for this outstanding review! It is really important to us all that you are happy living here at Wellington Vale, I am sure all of the activities that you choose to join in with help to make each day fun!
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Review from J W (Resident) published on 3 November 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am very well looked after here and happy.
Reply from Helen Dunning, Home Admissions Advisor at Wellington Vale Care HomeFabulous to hear you feel very well looked after at Wellington Vale, it really is a happy home isn't it!
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Review from Elizabeth B (Power of Attorney of Resident) published on 29 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have recommended Wellington Vale to everyone I know, we are so pleased with the care and attention that my ex-mother-in-law has. She is so happy which is all due to the staff and management which runs the beautiful home.
Reply from Helen Dunning, Home Admissions Advisor at Wellington Vale Care HomeThank you for taking the time to review our home. It is always a pleasure to know how happy our residents and relatives are with the care we provide.
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Review from K C (Resident) published on 7 July 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very nice, happy place to live.
Reply from Helen Dunning, Home Admissions Advisor at Wellington Vale Care HomeThank you for your fantastic review! We are delighted that you are very happy living with us here at Wellington Vale!
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Review from Laura (Daughter of Resident) published on 15 June 2020 Submitted via Website • Report
Overall Experience 4.0 out of 5
The staff are very approachable and the activities they offer are brilliant. Lots of outings relevant to residents lives, particularly if they are local. Visits to museums, sea life centre and Spinnaker Tower in Portsmouth just a few.
Also, musicians, actors, pets, donkeys, birds of prey, alpacas
regularly visit the home.
The staff are good sports, dressing up for all occasions - St George’s Day, Easter, Christmas and fete’s, Christmas Fayre. Ice cream stall and cinema with popcorn. All the above are free and we are sometimes asked to buy cakes, etc. to help.
Reply from Helen Dunning, Home Admissions Advisor at Wellington Vale Care HomeWe always love to celebrate an occasion at Wellington Vale (our fancy dress cupboard is very big!). Our residents really do enjoy the variety of daily activities and being whisked off in our minibus too and the team really do enjoy seeing the smiles on their faces. Thank you for taking the time to write this wonderful review.
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Review from P G (Daughter of Resident) published on 12 June 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Special thanks to the caring staff who gave my mother such a good 100th birthday during these difficult times when I could not see her. In particular, I would rate as "excellent", the carer who arranged a video call so that we could see each other, it was very much appreciated.
Reply from Helen Dunning, Home Admissions Advisor at Wellington Vale Care HomeIt was a pleasure to be able to make your Mum feel special on her 100th birthday. We are really happy that you were able to share it too using the home's portal. Thank you for taking the time to send in your review, it is very much appreciated.
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Review from Maureen D (Daughter of Resident) published on 3 June 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father has been a resident of Wellington Vale since January 2018 when he arrived after recovering from a broken hip at the age of 99. From the outset, his standard of care has been exemplary. He has an extremely well-appointed, comfortable ensuite room and the professional and attentive staff ensure
he feels secure and at home. Family and visitors always receive a warm welcome when they drop round. During the COVID-19 restrictions, the home has excelled. From supplying a video link for his 102 birthday to making him the focal figure for a VE Day flypast. He is happy in his pleasant, modern surroundings, in the company of his newfound friends. In his opinion and mine, it is the best move he ever made.
Reply from Helen Dunning, Home Admissions Advisor at Wellington Vale Care HomeThank you so much for this wonderful review! All of the team feel privileged to have Dad living with us and we are super proud to have him as such an important part of the Wellington Vale family. I absolutely love helping Dad on the video calls to you, it makes his day and mine!
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Review from B K (Resident) published on 12 May 2020 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I love being here. I am very happy.
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Review from G M (Daughter of Resident) published on 14 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum has stayed at Wellington Vale four times over the last 2 years, this allowed us to have a holiday. On every occasion, she has come home having enjoyed her stay, she sees this as her holiday. She only has praise for all the staff and the facilities provided. Excellent value for money and great
peace of mind.
Reply from Debora Fitton, Home Admissions Advisor at Wellington Vale Care HomeThank you for your positive review, we look forward to welcoming your Mum again soon.
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Review from J D (Daughter of Resident) published on 3 October 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
This is the only home I have visited which does not smell of urine. It is always clean, tidy, homely and welcoming. It feels more like a hotel, so it is really nice to be in it and visit. The refreshments for visitors are exceptional and the rooms are beautiful. Despite being busy, all staff never rush
my mum and give her all the time she needs and show real kindness to her. All of her needs are met and exceeded. The meals the chef prepares are restaurant quality! I cannot praise this home enough, from the facilities to all of the staff. Most importantly...my mum loved it! Thank you to the staff.
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Review from Jackie B (Respite Resident) published on 24 September 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
I came to this care home feeling rather apprehensive, I had recently lost my husband and I felt pretty miserable. However, when I arrived with my daughter, we were warmly greeted and shown to my room. The room was bright and airy with everything I needed for my stay. All the staff are very cheerful
and friendly and always knock on the bedroom door and always greet you by your first name. That in itself is very comforting. The cleanliness is exceptional, there are clean towels in the bathroom every day. The dining room is pristine, table cloths always clean and fresh napkins for every sitting. The menu is very varied and is different every day and the food is excellent. There’s a choice of hot and cold drinks throughout the day together with cakes and biscuits. The coffee shop is a winner where both residents and guests can have a drink in comfortable surroundings.
The gardens and patio areas are very well kept.
I had a very comfortable and happy stay a Wellington Vale.
Reply from Debora Fitton, Home Admissions Advisor at Wellington Vale Care HomeThank you for your kind feedback, we look forward to welcoming you back very soon.
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Review from B C (Daughter of Resident) published on 15 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was transferred to Wellington at the end of November. From arrival in reception to talking with staff nurses, HEA's, domestics and residents, I have been pleasantly surprised at the excellent quality and care. The staff are always willing to talk, listen, make suggestions and recommendations
for best care to my mother.
I am fully supportive of their team efforts and recommend Wellington. We may all need such a place one day.
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Review from Margaret R (Resident) published on 29 November 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been immensely happy and comfortable here. The staff have all been friendly and helpful. I would recommend Wellington Vale care Home to anyone.
Reply from Jenny Pearcey, Home Admissions Advisor at Wellington Vale Care HomeIt was lovely to have you stay with us whilst your family were away on holiday. We are delighted that you enjoyed your respite break with us and thank you for your wonderful review.
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Review from Shelagh S (Resident) published on 23 October 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our review is probably different to others. My husband and I have been staying at Wellington Vale because of a house fire. The management have been kind enough to provide us with a room for both of us. Although I am disabled, I do not need care as my husband is my full-time carer.
The staff are excellent
and also the room has been kept spotlessly clean. The food has been mixed. I have felt that some of it wasn't suitable for an elderly person.
I am 74.
If I was by myself there would be no way that I could afford to stay here.
Reply from Jenny Pearcey, Home Admissions Advisor at Wellington Vale Care HomeWe are so glad we could help you both in your hour of need after what must have been a very traumatic experience.
Your situation as residents is unusual and with our modern facilities suitable for the disabled we are pleased that we could provide you with a temporary home, in a safe and suitable environment, at short notice.
Regarding the food, we cater for all tastes, irrespective of age, as some of our residents wouldn’t class themselves as old, however, there are always several options to choose from at each meal, and as you are aware, our Chefs will work with residents to accommodate any special dietary requirements, as they have done for you both whilst you stay with us.
Thank you for your kind words, we are glad we have been of service to you at this difficult time, and we wish you all the best for your return home soon.
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Current Review Score: 10.0 (9.987)

Overview of Review Score

The Review Score of 10 (9.987) out of 10 for Wellington Vale Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 5.0 out of 5 from 59 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 59 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.987 for Wellington Vale Care Home is calculated as follows: ( (695 Excellents x 5) + (9 Goods x 4) ) ÷ 704 Ratings = 4.987
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Wellington Vale Care Home is based on 59 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 80 registered maximum number of service users is 16, which has been reached with 59 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 26 Oct 2017

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Requires improvement
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

3 Bed Vacancies

Posted: 16 Mar 2026

Limited availability on our en-suite rooms. Please call us and ask for up to date information.

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Awards / Recognitions (17)

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Meet the Team (4)

Sandy

Sandy Atkins

Job Title: Home Manager Joined: 2022

What I Do:
As the general manager I am responsible for the day-to-day management of the home. I support and lead every department and team member to ensure we deliver quality care and the best home experience we can to our wonderful residents. It is also very important for me to be available for our residents and their families, to remind them my door is always open, and they are welcome!


My Experience:
I have had the privilege of working in care since the age of 17. My very first role was as a care assistant and then I worked hard to gain the qualifications and experience to become a registered nurse specialising in Orthopaedics. I have always had a passion for working with our elderly population and transitioned over to the social care sector.


I have worked within both large and small organisations and have been in a variety of roles including 'Head of Care and Operations Director’. After a career change joining Hampshire Constabulary for a period of 6 years, my heart took me back to working again with the elderly which I love.


About Me:
My out-of-office activities have included obtaining the rank of Captain in the Territorial Army, something I am very proud of. I really enjoy keeping active in various sports including boot camp and I am currently training for a 100-mile walking challenge. I very much look forward to meeting you at Wellington Vale.

Helen

Helen Cox

Job Title: Home Admissions Advisor Joined: 2020

What I Do:


As the Home Admission Advisor, I am the main point of contact for new residents and their families. I guide and support them through the decision process of choosing a care home by providing them with information on the choice of our care options, facilities, and the expertise of our team. The best way for residents and families to ‘feel’ our beautiful home is to tour it, so I love to show them around and give them an opportunity to see for themselves everything we have to offer and to meet our incredible team!


My Experience:


I returned to the UK in 2012 after working in Ibiza & Italy in the Tourism sector for 14 years. On my return, I joined the music and entertainment industry, managing DJs and acts from home before venturing back out into the workplace and joining the Wellington Vale team.


About Me:


I live locally with my husband Tim, my son Luca, stepchildren Harry and Lucy, along with my brother-in-law Matt and 15-month-old grandson Caspian. Our beautiful 4-year-old collie, called Sox, completes our crazy but happy family life!

Chloe

Chloe Billing

Job Title: Wellbeing & Lifestyle Lead Joined: 2021

What I Do:
My role is to compose activities and events for the residents that are inclusive, enjoyable and exciting. I liaise within the local community, arranging community group visits within the home and to outside events too – this helps to promote a social network for our residents. My role includes creating activity plans based on well-being, mental stimulation, physical well-being and, of course, the most important ingredient: fun!


My Experience:
I started at Wellington Vale in January 2021 as part of the care team. Every day, I always took pride in ensuring that I left residents with a smile on their faces. This helped me to make the easy decision of joining the activities team in May 2023. Exactly a year later to the day, I started my role as the Activities Lead, and I am still making sure there are lots of smiles and laughter too!


About Me:
I live locally in a shared house with my lively housemates. During my time off, I like to crochet and go for nice woodland or beach walks. I have many lovely and kind friends and family that I’m so grateful to have in my life!

Samuel

Samuel Sewell

Job Title: Head Chef Joined: 2022

What I Do:
As the head chef at Wellington Vale, I am responsible for providing a healthy, well-balanced variety of meals and snacks to our residents every day. My amazing team and I enjoy creating seasonal and themed menus on special days of the year, which our residents love! It is important to me that every resident looks forward to mealtimes and their meals are packed with nutrition and include any special dietary requirements.


My Experience:
I have been lucky to work in some beautiful restaurants, in particular Head Chef at ‘The Canteen’, Chef de Partie at ‘The Briny’ (AA Rosette 1 star) and Sous Chef at ‘The Elsted Inn’ in the heart of the South Downs.


About Me:
I have a great passion for cooking and love to bring a restaurant standard to Wellington Vale. I love to sing and dance around the home, and I really enjoy getting to know each resident. I am a family man and have a beautiful daughter Ivy.

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