Mountview Care Home

1093 Loughborough Road, Rothley, Leicester LE7 7NL
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9.7 116 Reviews
  • Mountview Care Home, Leicester
Mountview care home in Leicester is a welcoming home for people needing care and support.

The care home has in-house clubs and entertainment as well as regular trips to places of interest outside of the home.

There are events within the home for family, friends and neighbours.

Residents can enjoy nutritious meals with a glass of wine or beer.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1389

Our Inclusive Fee Package Gives Peace Of Mind And Allows Residents To Enjoy Our Facilities And Services Without Having To Worry About Extra Costs.
So it would cover everything you would expect such as 24 hour care, food, and laundry, but also activities, trips, chiropody, hairdressing, newspapers, magazines, etc. It also means that you wouldn't have to worry about any billable extras and have complete peace of mind. Download a brochure for our current fee information.

These prices are only a guideline, please contact Mountview Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Peta Goodwin (Registered Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Mountview are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.

Parking

  • Mountview has plenty of onsite parking for visitors.

Mountview Care Home Reviews (116)

9.7

Mountview Care Home has a Review Score of 9.7 (9.704) out of 10, based on 27 reviews in the last 2 years.
Over all time Mountview Care Home has 116 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Mountview Care Home
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Total of 116, showing 21-40
Review from A T (Son of Resident) published on 8 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Once again, very impressed with the home. Mum has been able to settle in very quickly due to the excellent care and support of everyone working at the home. The facilities are wonderful and Mum has everything she needs that she had at home, plus lots of daily activities. She is particularly fond of
the homemade cakes and desserts. We have such peace of mind knowing Mum is at Mountview.
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Review from Helen M (Daughter of Resident) published on 6 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has now been at Mountview for 14 months. I can honestly say that every single time I visit, generally twice each week, it is a positive experience. Mum is always very well cared for and relaxed, which is lovely to see. Mum enjoys her own company but joins in the activities that she enjoys, and the
staff are always happy to help her get to them. She has made friends with several residents and staff. As a family, we were extremely concerned that Mum would not adapt, but we all agree that it is the best thing that we have done for her and Mum is very happy.
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Review from James S (Son of Resident) published on 29 February 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum’s been a resident at Mountview for more than a year and I only have praise for the care she is receiving.
The staff are excellent and the facilities are second to none.
In my view, my mum couldn’t be in better hands.
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Review from R N (Friend of Resident) published on 3 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have been a visitor for over two years now, calling almost every day. On every occasion, Mountview is clean, calm, professional and caring staff at every turn. I am always made welcome. The resident I visit is always well cared for. I come into contact with not just the carers, but the management
team, cleaners, hairdresser and kitchen staff, I know them all very well - they are like a big extended family. I would recommend Mountview to anyone who wants an exceptionally high standard of care for their loved one.
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Review from Sharron B (Daughter of Resident) published on 17 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Absolutely home from home for my mother, who with her dementia can be very awkward and difficult at times. The home take care, make sure she is well looked after, clean, tidy and well-dressed at all times.
Reply from Charlotte Jackson, Customer Care Administrator at Mountview Care Home

Thank you for taking the time to leave a review. We hope we are now very much home for your mum and can continue to care for and support her for a long time to come.

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Review from S B (Wife of Resident) published on 1 November 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mountview Care Home took my husband for respite care at short notice. They were efficient and he settled in. His conditions were not easy for staff to deal with but they all managed. It became clear that my husband needed nursing care and so, after six weeks, he left to enter a nursing home.
Reply from Terri Kidd, PR Executive at Mountview Care Home

Thank you for taking the time to send a review, we were sorry to see your husband leave but hope he settled in quickly at his new home.

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Review from Ian T (Son of Resident) published on 24 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Fabulous care home and incredible staff. My mum has vascular dementia and after a recent hospital admission, we realised she could no longer live independently. Unfortunately, she didn’t think she was ready for a care home. The staff could not have been more helpful, talking us through the process and
giving us an extensive tour of Mountview. They visited my mum and talked her through the process and were really understanding with her. She moved in, initially, on a respite basis but this was soon permanent. The staff are lovely and nothing is too much trouble. There is an extensive program of activities every day and even trips out. The food is great and all homemade. It’s been a difficult process made much easier by the wonderful staff.
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Review from Charlotte C (Daughter of Resident) published on 11 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
As always the staff at Mountview Care Home continue to go above and beyond in their efforts to support Mum.
What is also clear is how well the staff are trained and supported and how much they enjoy working at Mountview. It's really a family atmosphere.
Mum says she is lucky to be there and couldn't
ask for more. It's wonderful for us to know she is in such caring hands.
The premises are beautifully kept and it's a pleasure to visit, always something going on for the residents and community and a happy environment.
Reply from Terri Kidd, PR Executive at Mountview Care Home

Thank you for your feedback. Our rigorous training and support programme is a big part of how Ideal Carehomes achieves the best for our residents. It gives you the confidence to know that your mum is in safe hands and that we are consistently doing everything we can to keep her safe and cared for. She may feel lucky to be at Mountview, but we feel lucky to have her (and you) as part of the family!

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Review from Julie R (Daughter of Resident) published on 5 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum having stayed for 2 weeks respite decided to stay. Staff support and communication was excellent throughout her time in residence. Sadly medical issues prevented her participation in all activities on offer but she never felt left out. Her passing was a dignified process for the family and staff
who proved extremely helpful during a difficult time.
Reply from Terri Kidd, PR Executive at Mountview Care Home

Thank you for taking the time to write a review. Firstly, we are so sorry for your loss, it will be felt throughout the home for a long time. We are just pleased that we could offer you the support needed through such a difficult time and, although your mum couldn’t participate as fully as perhaps she would have wanted it’s great that we could keep her involved and happy during her time with us.

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Review from John I (Son of Resident) published on 14 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum loves it here! Since coming to Mountview, her quality of life has improved beyond recognition. Nothing is too much trouble for the staff, and I always get a rundown on how she's been when I visit.
The entertainment is varied and caters for all, and Mum picks and chooses what she gets involved in.
Having seen other care homes through voluntary work, I do in my spare time, Mountview stands head and shoulders above the rest, and I would have no reservations in recommending it to anyone wishing for a quality home!
Reply from Terri Kidd, PR Executive at Mountview Care Home

What a wonderful review! We have always thought Mountview is a cut above, but it’s lovely when somebody else says it too! It’s really important to us that we help our residents thrive, and it sounds like your mum is having a fabulous time. Your recommendation is very much appreciated; thank you.

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Review from Paul J (Son of Resident) published on 9 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very professional. first class service and environment. My mother seemed to like the food, the furnishings and decor, the service and being looked after and believe me, that's saying something!
Reply from Terri Kidd, PR Executive at Mountview Care Home

Thank you for your lovely review, it sounds like your mother has very high standards and it’s very gratifying to be able to meet them!

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Review from L P (Daughter-in-law of Resident) published on 9 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum-in-law was most comfortable at Mountview. She was well cared for. Facilities and activities are excellent. Staff professional and caring. Would highly recommend.
Reply from Terri Kidd, PR Executive at Mountview Care Home

Thank you for taking the time to send a review, we are glad your mother-in-law had such a comfortable stay with us at Mountview.

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Review from D H (Son of Resident) published on 2 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mountview Care Home is an amazing oasis of care, support, help and love. From the moment you arrive, you feel at home with family. Sadly, after five years of care, my mother passed away peacefully at 88. The staff were all in tears and many attended the funeral. I had lost my mother and they reacted
as if losing a family member. This is an example of their treatment, love and care. I still visit with my dog to the events offered as the staff and residents are family for me.
Reply from Terri Kidd, PR Executive at Mountview Care Home

Thank you so much for taking the time to write a review. We are so very sorry for your loss, as you rightly say, your mum was very much part of the Mountview family. She will be fondly remembered, sitting at the TV with her cup of tea (one sugar!) We are so pleased that you feel able to continue visiting the home and you will always be welcome.

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Review from K L (Daughter of Resident) published on 18 July 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been at Mountview for just over 18 months and we would thoroughly recommend it to anyone looking for somewhere for a loved one.
The team is outstanding and they really go the extra mile to make the residents feel special.
It was a big birthday for Mum this year and they created a special
space for us to celebrate with her, and provided a lovely buffet and amazing cake!
Thank you to all the team.
Reply from Terri Kidd, PR Executive at Mountview Care Home

Thank you for your kind words and recommendation. We agree with you, we have an outstanding team, but all of our residents are special and it’s important we make sure they know that. That being said, we love a good party and some cake, thanks for the great excuse!

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Review from Victoria G (Daughter-in-law of Resident) published on 25 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother-in-law is being cared for at Mount View and has been a resident for 6 months or so. Since she arrived, I have been so impressed with the care she has received from the staff. The staff are so friendly and kind and they always make time to talk to us when we visit and answer any questions we
may have. The areas are always immaculate and there are so many activities. I see my mother-in-law on social media very regularly (we love looking at the daily activities and seeing her smiling on there) and think the postings are a great idea, so we can see what she is up to. It is reassuring to see her involved in daily life. The activities coordinator is fantastic at getting her involved. My mother-in-law always looks very well dressed and her hair and nails look nice. We are so glad we picked Mount View as her home and feel that she is happy and content as much as she can be in this new environment for her. Well done Mount View!
Reply from Terri Kidd, PR Executive at Mountview Care Home

Thank you for such a lovely review, we know it is very important for family members to know that their loved ones are not only safe and cared for but also involved in activities and maybe a little bit pampered! We are so pleased that the updates are reassuring you and that she is happy and content, and we are sure she will continue to feel right at home.

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Review from Trisha S (Respite Resident) published on 24 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Looking for somewhere to convalesce after having a major operation I didn't hesitate in making Mountview the place where I wanted to be looked after.
The staff are exceptional in the way they care about their residents - going the extra mile to help and support me on my road to recovery. Without their
kindness, understanding and loving care I wouldn't have achieved this. I cannot thank the staff enough for being there for my dad, who is also a resident at Mountview. They supported him when he needed it the most.
A big thank you also for allowing my feathered friends to be reunited with me during my stay. They also think Mountview is a wonderful place to stay in too.
Reply from Terri Kidd, PR Executive at Mountview Care Home

How wonderful to know that Mountview has become your family home! It is so lovely to know that we could support you and your dad and we are so pleased that you have made such a good recovery. Hopefully we can continue to support you going forwards in any way we can.

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Review from Peter S (Resident) published on 23 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
An exceptionally caring, thoughtful and friendly staff to whom I convey my grateful thanks for their services during my stay.
Reply from Terri Kidd, PR Executive at Mountview Care Home

Thank you for your review, it was a pleasure to have you and we hope you come to visit us again soon.

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Review from J M (Granddaughter of Resident) published on 17 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My nana was a resident from August 2022 until February 2023, none of the family would have ever considered a care home a place where my nana would ever reside. There's no place like home, until home becomes a place which no longer feels safe, or a place where without the help of carers is no longer
a place which makes the day-to-day things, which were once so natural and easy, become so much effort. My nana became lonely and prone to falls and admitted she was lonely. It was only then, after exhausting all possible options to keep her at home, the family looked at several care homes. The whole time Nana was a resident at Mountview it felt like the next best thing to being at home. The staff were all helpful and kind, the activities were great and she was treated with respect and dignity for which we are forever grateful. I would highly recommend the home and the amazing caring team who work together to provide an environment for people who can no longer live alone. Thank you.
Reply from Terri Kidd, PR Executive at Mountview Care Home

We know that making the decision to move to a care home is often a difficult and emotional one but we are delighted that we were able to welcome your nana so well. You say ‘the next best thing to being at home’ but we like to think of Mountview as our residents’ home and we want them to enjoy it. We are so pleased that was the case for your nana and we are very proud of your recommendation.

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Review from J P (Friend of Resident) published on 16 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Very welcoming and the staff are all really friendly. My friend who is a resident here is very well looked after. I visit her often and would not hesitate in booking a place here for myself when the time comes.
Reply from Terri Kidd, PR Executive at Mountview Care Home

Thank you for your lovely words, we hope you continue to visit and you are very welcome to join us ‘when the time comes’!

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Review from K K (Son of Resident) published on 16 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad seems very happy and settled at Mountview.
Reply from Terri Kidd, PR Executive at Mountview Care Home

Thank you for taking the time to leave your feedback, we're so pleased to hear that your dad is happy with the team at Mountview.

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Current Review Score: 9.7 (9.704)

Overview of Review Score

The Review Score of 9.7 (9.704) out of 10 for Mountview Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.704 for Mountview Care Home is calculated as follows: ( (251 Excellents x 5) + (57 Goods x 4) + (4 Satisfactorys x 3) + (6 Poors x 2) + (3 Very Poors x 1) ) ÷ 321 Ratings = 4.704
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Mountview Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Apr 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (4)

Peta

Peta Goodwin

Job Title: Home Manager Joined: 2021

Peta is The Home Manager at Mountview Care Home.

Laura

Laura Cotton

Job Title: Front of House Manager Joined: 2019

Laura is The Front House Manager at Mountview Care Home. She is very passionate about our home, residents, staff & families and always wants the very best for everyone here at Mountview.


She will always greet you with a hello and a smile and be the point of call for any questions, information or advice that's needed.

Annette

Annette Bunney

Job Title: Lifestyle Manager Joined: 2021

Annette is the Lifestyle Manager at Mountview Care Home

Maureen

Maureen Murray

Job Title: Care Manager Joined: 2021

Maureen is the Care Manager at Mountview.

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