Mountview Care Home

1093 Loughborough Road, Rothley, Leicester LE7 7NL
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9.7 116 Reviews
  • Mountview Care Home, Leicester
Mountview care home in Leicester is a welcoming home for people needing care and support.

The care home has in-house clubs and entertainment as well as regular trips to places of interest outside of the home.

There are events within the home for family, friends and neighbours.

Residents can enjoy nutritious meals with a glass of wine or beer.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1389

Our Inclusive Fee Package Gives Peace Of Mind And Allows Residents To Enjoy Our Facilities And Services Without Having To Worry About Extra Costs.
So it would cover everything you would expect such as 24 hour care, food, and laundry, but also activities, trips, chiropody, hairdressing, newspapers, magazines, etc. It also means that you wouldn't have to worry about any billable extras and have complete peace of mind. Download a brochure for our current fee information.

These prices are only a guideline, please contact Mountview Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Peta Goodwin (Registered Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Mountview are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.

Parking

  • Mountview has plenty of onsite parking for visitors.

Mountview Care Home Reviews (116)

9.7

Mountview Care Home has a Review Score of 9.7 (9.704) out of 10, based on 27 reviews in the last 2 years.
Over all time Mountview Care Home has 116 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Mountview Care Home
  • 46
  • 29
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Total of 116, showing 41-60
Review from Elaine M (Daughter of Resident) published on 10 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum entered Mountview Care Home for emergency respite but loved being there so much that she didn't want to return home.
The home is very welcoming and Mum's room is like a bedroom in a top-class hotel. My young granddaughter says she would like to live in the room, high praise indeed. Mum is encouraged
to join in the variety of activities that are on offer and although often cannot remember what she has done, photos on social media are proof that she has taken part.
It is just reassuring to know that Mum is no longer living alone but is being well cared for in a place where she wishes to be.
Reply from Terri Kidd, PR Executive at Mountview Care Home

Thank you for taking the time to write such a lovely review, we are glad we have made such a good impression on both yourself and your mum. I’m sorry to say we don’t have a room for your granddaughter but she is very welcome to join in our activities! It’s lovely to see that Mountview has been such a good fit for your mum and we look forward to many more activities with her.

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Review from Helen S (Daughter of Resident) published on 10 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We are extremely happy with the level of care provided to our mother who has been a resident for four months. The purpose built accommodation is very pleasant with spacious rooms, comfortable beds, easy access ensuite facilities and plenty of different communal areas, all well designed and spotlessly
clean. The meals are prepared freshly on the premises and, most importantly, the standard of care provided by the cheerful and professional care staff is second to none. We feel very fortunate to have found such an ideal place for our mother now that she is unable to continue living decently at home.
Reply from Terri Kidd, PR Executive at Mountview Care Home

Thank you so much for writing such a great review for Mountview. It’s lovely to hear that our team are supporting Mum so well and we hope it gives you peace of mind to know that she is now living very comfortably in her new home.

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Review from B G (Daughter of Resident) published on 9 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are lovely, very enthusiastic and helpful. The food is excellent and plentiful. The building always feels very clean and fresh. The bedrooms are generously sized with larger than single sized beds and the lovely wide corridors make it feel more hotel-like.
Reply from Terri Kidd, PR Executive at Mountview Care Home

Thank you for your kind words about Mountview, our team will be so pleased to read your review.

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Review from Richard H (Son of Resident) published on 1 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My Mum continues to receive great care from Mountview Care Home. We saw her on social media in her disposable overalls enjoying painting the Easter bench. The staff really do go the extra mile to try to find something that individual residents will enjoy doing. When I go to see her she regularly tells
me she has no complaints and the staff are very good to her.
The building continues to be immaculately maintained and all the staff are always very friendly when I visit.
I never have any concerns when I leave after visiting as I know she is being exceptionally well cared for.
Reply from Terri Kidd, PR Executive at Mountview Care Home

Thank you for taking the time to send a lovely review. Everything we do is to make our residents feel happy and safe, so it's good to hear that your mum is enjoying living at Mountview. It sounds like your mum will have a fantastic time in the garden this summer during our Gardens in Bloom competition! Please feel welcome to visit at any time, we look forward to seeing you.

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Review from Deborah S (Daughter of Resident) published on 27 April 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mountview provide my mother with exceptional care, they are all very professional, helpful and kind. Mum is very often quite poorly, the care they give her then is wonderful, caring, considerate and nothing is too much trouble. All the staff are approachable and they all know Mum and spend time with
her. I can’t praise all the staff enough, from the manager, carers, cooks, laundry and reception, all great.
Reply from Terri Kidd, PR Executive at Mountview Care Home

It’s lovely to hear that our team are supporting Mum so well, not only giving her the attention she needs but also giving you the peace of mind to know she isn’t alone. Thank you for your praise, the whole team appreciates your kind words.

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Review from Joseph B (Brother of Resident) published on 14 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We found the care afforded to my brother in his time spent with you to be very beneficial to him, he settled almost immediately, much relief to us and his family. Although his time with you was short we felt we could not have found a better place for him. Thanks to all who looked after him.
Reply from Terri Kidd, PR Executive at Mountview Care Home

Thank you for taking the time to write these lovely words. We are so glad that you felt like Mountview was the best place for your brother. He was a pleasure to have in the home and he will be sadly missed by the staff and residents alike. We have passed your thanks on to the team.

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Review from Wendy F (Niece of Resident) published on 13 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
After our dad happily spent his last few months at Mountview in 2018, we were delighted to get a private room there for our uncle in February 2023. Having visited his brother in 2018, it was his wish to spend his last days there too. This is a luxury residential home, with a TV, bed, desk, chairs and
ensuite in each beautifully decorated and spotlessly clean room. Each floor has its own beautifully decorated lounge/dining room with comfy chairs. There's also a tea room, garden room, library, cinema, hair salon and lots of quiet areas to sit in too. The food is delicious and families can book in to eat there too. We thought our uncle would need a ‘nursing home’ but were pleased to find the carers could help him with personal care and toileting as he was too weak to move himself. Without exception, all staff were so very kind to him (and us for that matter). They didn’t try to make him join in the activities (although such a variety was on offer and we could see the other residents were having fun.
Reply from Terri Kidd, PR Executive at Mountview Care Home

Thank you for such a detailed and glowing review, we are so pleased that both your father and uncle had such a comfortable and supportive time with us and that the fabulous facilities and wonderful staff have made such a good impression on you and your family. It’s important that every resident feels comfortable and at ease to make their own choices and it’s lovely to hear that the general feeling was one of fun.

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Review from Charlotte L (Daughter of Resident) published on 22 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Thank you to the wonderful carers and staff at Mountview. It is a superb care home.
The carers are excellent and they look after my mum like she is a member of their family. They are all thoughtful and kind and treat her with respect and dignity.
The team of carers are always the same and my mum
recognises them and looks to them for her needs to be met. The carers provide a calm and loving atmosphere.
I could not wish for a better home for my mum. I am very grateful my mum came to Mountview.
Reply from Terri Kidd, PR Executive at Mountview Care Home

Thank you for taking the time to write such a lovely review. Your mum is an important part of the Mountview family and we are glad she can feel the love. We are proud of our fabulous team and so pleased that their hard work is resulting in such a great home for your mum.

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Review from Emma W (Daughter of Resident) published on 22 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum often says she wants for nothing. All the staff are caring and friendly and Mountview is clean and beautifully presented without being in the least bit clinical. It is always a pleasure to visit and words can't express the peace of mind we have knowing that Mum is so well looked after.
Reply from Terri Kidd, PR Executive at Mountview Care Home

Thank you for your review. We are very proud of our home and it’s great to hear that as well as providing your mum with the care she needs, we can also provide you with peace of mind.

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Review from Jan D (Daughter of Resident) published on 16 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum continues to have the best time at Mountview! She has really made it her forever home, and she loves the social side and all the lovely activities. The staff are genuinely very caring, and her room is always homely and clean. The administration is extremely well run, and we are kept informed about
all the activities that are going on each week and are always welcome to join in. The food is excellent, and Mum has never yet been offered anything that she hasn't said was delicious. She looks forward to mixing with her friends in the restaurant area at mealtimes, but equally, she is able to stay and eat in her room if she is ever feeling a bit under the weather. We are so happy that we made the decision to move Mum up from Dorset to live closer to us in such a wonderful environment. I honestly do not think we could have found a better home from home for her.
Reply from Terri Kidd, PR Executive at Mountview Care Home

Thank you for writing this review, it is lovely to read. We are adamant that Mountview is our residents’ home and we are there to help them enjoy it and thrive. It’s wonderful to hear that, by working as a team and delivering in every department, we are achieving this ultimate goal. We are just as glad as you that mum moved to Mountview, it’s lovely to have her (and you) as part of the family!

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Review from A I (Son of Resident) published on 16 February 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The home is always well maintained and the staff are so friendly, caring and helpful. The atmosphere at the home is so nice to experience and proof of this is the happy faces of the residents, including my mother.
Reply from Terri Kidd, PR Executive at Mountview Care Home

Thank you for your lovely review. How nice to hear that the residents are so happy, that certainly puts a smile on our faces!

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Review from A I (Friend of Resident) published on 13 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I visited some friends who've recently moved in. I was very impressed by the staff, the cleaning and escorting they did and their friendly and polite manner. The place looks more like a hotel than a care home. I liked the small seating areas which offer private chats outside of the bedroom. The wide,
carpeted halls and corridors and the ground entrance area. Ten out of ten. I've been in many care homes but Mountview compares so well.
Reply from Terri Kidd, PR Executive at Mountview Care Home

Thank you for your lovely review, we are glad Mountview has made such a fabulous first impression. We work hard to ensure our home is comfortable, accessible and well-maintained and we like to think we are a cut above the rest!

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Review from Christine D (Daughter of Resident) published on 13 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The home is always so warm and welcoming. The staff are truly dedicated to their job. Mountview has given my mum a lovely place to be and she has formed great friendships with staff and other residents. The home always looks so beautiful. They celebrate every festival with a huge amount of effort and
relatives are invited to join in with this. A wonderful care home, thank you.
Reply from Terri Kidd, PR Executive at Mountview Care Home

Thank you for taking the time to leave such a lovely review, we are so pleased that your mum has settled in so well. We do love a good event, and it’s lovely to hear that the effort our fabulous team put in is appreciated. Families are always welcome in our home, please continue to join us whenever you can.

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Review from Sue K (Daughter of Resident) published on 2 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The manager and her team are always approachable - thank you.
Carers and cleaners are always chatty and friendly - thank you.
5-star plus for the management and cleanliness.
Reply from Charlotte Jackson, Customer Care Administrator at Mountview Care Home

Thank you for your review. We’re so proud of the team at Mountview for creating such a warm and welcoming home for our residents and their families. We hope you continue to enjoy visiting your loved one, thanks again!

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Review from Andy L (Son of Resident) published on 19 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Really happy that we found Mountview, always feel welcome. The facilities are excellent, food too. Always something going on. It is great to see mum enjoying the company and her health improving. Great teamwork.
Reply from Terri Kidd, PR Executive at Mountview Care Home

Thank you for your kind words – we are glad you found us too! We are proud of our wonderful team and will pass on your well-deserved praise.

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Review from Louise C (Daughter of Resident) published on 6 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
A superb care home in every regard. The home is very well run and all the staff are amazing. I was worried about Mum going into a home when she first had her stroke but I have no worries at all. The home is very clean, the facilities are superb and Mum is extremely well cared for in every way. Although
Mum spends a lot of time in her room, the staff are always popping in to make sure she is ok. She loves the home and staff and is treated with the utmost respect, dignity and friendliness at all times. A huge thank you to everyone.
Reply from Charlotte Jackson, Customer Care Administrator at Mountview Care Home

We can't thank you enough for leaving such kind words for our incredible team at Mountview. We understand how difficult the decision to move your loved ones into care can be, so it's great to hear that the team have been able to give you peace of mind in giving the best possible care to your mum. We're so glad your mum is happy in the home, and we hope you feel welcome any time as part of the Mountview family.

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Review from Susan S (Daughter of Resident) published on 2 December 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Beautiful, home, very clean. Not enough staff, never anyone to say what Mum had been doing? Did she shower? Eating? Phone not answered. As mum has vascular dementia she couldn't explain properly how she had been helped. She lost one of her private hearing aids. Didn't seem to have any washing done.
Reply from Terri Kidd, PR Executive at Mountview Care Home

Thank you for your review. Please be assured that we take all feedback seriously. We believe, the Home Manager at Mountview has been in touch regarding your mum’s stay, but if you wish to discuss this any further, please don’t hesitate to get back in touch with the team at Mountview. Alternatively, you can speak to our Customer Care Team by calling 0113 465 4000 or by emailing hello@idealcarehomes.co.uk.

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Review from M T (Daughter of Resident) published on 1 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was so reluctant to look at care homes as had always lived independently. After staying at Mountview, initially for two weeks respite, his attitude changed dramatically. He is now a permanent resident and enjoying life at 95 years young, and it is wonderful to see him enjoying life again.
Reply from Charlotte Jackson, Customer Care Administrator at Mountview Care Home

Thank you so much for this lovely feedback for the team at Mountview. We understand how difficult it can be for our residents to make those first steps into residential care - one of our team's top priorities is to get to know our residents and make sure they feel at home right away. We're so glad your father is enjoying life at Mountview. Thanks again!

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Review from Elizabeth A (Son of Resident) published on 4 November 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is always a pleasure to visit my mother in this home. The carers are always helpful and nothing is too much trouble.
The management team are approachable and very kind.
The activities are extremely good and we are always invited to join in.
Reply from Charlotte Jackson, Customer Care Administrator at Mountview Care Home

Thank you for taking the time to leave this lovely review. We're so proud of the team at Mountview for giving the best possible care to our residents and encouraging them to live life to the full with a varied activities schedule. We hope your mother is enjoying living with us, and we hope you continue to have a great time when you visit. We'll be sure to pass your message on to the team.

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Review from Sue I (Daughter-in-law of Resident) published on 27 October 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the care staff are always so kind and happy and caring. As a visitor, you are always made to feel very welcome. My mother-in-law is very happy at Mountview and the family feel confident that she is being well cared for. We have recommended the care home to friends who have relatives in need of similar
care.
Reply from Charlotte Jackson, Customer Care Administrator at Mountview Care Home

Thank you for leaving this kind review. We're so glad to hear that your mother-in-law feels happy and cared for at Mountview, and we hope that you and your family feel welcome to pop by anytime, our doors are always open!

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Current Review Score: 9.7 (9.704)

Overview of Review Score

The Review Score of 9.7 (9.704) out of 10 for Mountview Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.704 for Mountview Care Home is calculated as follows: ( (251 Excellents x 5) + (57 Goods x 4) + (4 Satisfactorys x 3) + (6 Poors x 2) + (3 Very Poors x 1) ) ÷ 321 Ratings = 4.704
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Mountview Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Apr 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (4)

Peta

Peta Goodwin

Job Title: Home Manager Joined: 2021

Peta is The Home Manager at Mountview Care Home.

Laura

Laura Cotton

Job Title: Front of House Manager Joined: 2019

Laura is The Front House Manager at Mountview Care Home. She is very passionate about our home, residents, staff & families and always wants the very best for everyone here at Mountview.


She will always greet you with a hello and a smile and be the point of call for any questions, information or advice that's needed.

Annette

Annette Bunney

Job Title: Lifestyle Manager Joined: 2021

Annette is the Lifestyle Manager at Mountview Care Home

Maureen

Maureen Murray

Job Title: Care Manager Joined: 2021

Maureen is the Care Manager at Mountview.

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