Mountview Care Home

1093 Loughborough Road, Rothley, Leicester LE7 7NL
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9.7 116 Reviews
  • Mountview Care Home, Leicester
Mountview care home in Leicester is a welcoming home for people needing care and support.

The care home has in-house clubs and entertainment as well as regular trips to places of interest outside of the home.

There are events within the home for family, friends and neighbours.

Residents can enjoy nutritious meals with a glass of wine or beer.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1389

Our Inclusive Fee Package Gives Peace Of Mind And Allows Residents To Enjoy Our Facilities And Services Without Having To Worry About Extra Costs.
So it would cover everything you would expect such as 24 hour care, food, and laundry, but also activities, trips, chiropody, hairdressing, newspapers, magazines, etc. It also means that you wouldn't have to worry about any billable extras and have complete peace of mind. Download a brochure for our current fee information.

These prices are only a guideline, please contact Mountview Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Peta Goodwin (Registered Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Mountview are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.

Parking

  • Mountview has plenty of onsite parking for visitors.

Mountview Care Home Reviews (116)

9.7

Mountview Care Home has a Review Score of 9.7 (9.704) out of 10, based on 27 reviews in the last 2 years.
Over all time Mountview Care Home has 116 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Mountview Care Home
  • 46
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Total of 116, showing 61-80
Review from Jonathan O (Grandson of Resident) published on 16 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
If there was a 6th box to rate outstanding, I would mark it! The level of care and dignity my grandad has been given is amazing!
I've not seen him as happy for a long time, so thank you to all the staff.
Reply from Terri Kidd, PR Executive at Mountview Care Home

Thank you so much for your feedback, it’s great to hear that you and your grandad are so happy with the care at Mountview! The care team is dedicated to giving the best possible care to our residents, so they’ll be thrilled to hear that your grandad is enjoying his time living with us. Thanks again!

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Review from Bryan L (Son of Resident) published on 3 September 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has lived at Mountview Care Home for almost 4 years. Throughout that time she has enjoyed the comfortable and caring environment which has kept her mind and body healthy. In particular there is always stimulation with daily activities that help keep her mind as active as her age allows. All the
staff seem to genuinely care about mum and never hesitate to guide and assist. The management are always helpful in my communication and dealings and remained positive throughout Covid challenges.
Reply from Terri Kidd, PR Executive at Mountview Care Home

Thank you for your review. It’s so important to our care team at Mountview that our residents feel encouraged to take advantage of our activities and entertainment facilities, so that they can live each day to its fullest. We hope you and your mum continue to feel confident and supported in the care our team provides. We’ll be sure to pass your feedback on to the home.

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Review from S H (Son of Resident) published on 18 August 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum always seems happy and well cared for when I visit. She and the other residents enjoy that I can bring my dog in. Lots of other residents enjoy seeing the dog.
Recently the home has engaged a gardening firm to look after the grounds. The guys do a super job which is appreciated by residents and
visitors.
Reply from Terri Kidd, PR Executive at Mountview Care Home

Thank you for your review. We really appreciate you taking the time to leave such great feedback for our team at Mountview, and we hope you, your mum and your dog continue to enjoy the beautiful grounds. Thanks again!

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Review from J L (Daughter of Resident) published on 26 July 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot believe the change in my mum since she’s been at Mountview Care Home - only since February. She looks very happy and it’s good to see her laughing again. The staff are amazing, cannot fault how they are taking care of her and so pleased that the carers have managed to get my mum to leave her
room for lunch and activities as she can be reluctant to join in with anything. Well done to all staff and for all your hard work.
Reply from Terri Kidd, PR Executive at Mountview Care Home

Thank you for your review. It’s so important to our care team at Mountview that our residents feel encouraged to take advantage of our activities and entertainment facilities so that they can live each day to its fullest. We’re glad you feel your mum is happy and well-cared for. We’ll be sure to relay your message to our Mountview team, thank you again!

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Review from Graham M (Son of Resident) published on 1 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A great care home! My dad has been at Mountview for a year and he is very happy and well cared for.
Reply from Terri Kidd, PR Executive at Mountview Care Home

Thank you for your review. We really appreciate you taking the time to leave such great feedback for our team at Mountview, and we hope your dad continues to enjoy his stay with us.

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Review from Caroline P (Daughter of Resident) published on 1 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have always received a warm welcome on my arrival. Mum always looks happy and well cared for. She loves the food and is saying that her skirts won't fit her soon! She always walks with the frame to the dining room to participate in one of the planned activities. She always enjoys eating meals with
the other residents in the dining room. Thoroughly recommend Mountview Care Home.
Reply from Terri Kidd, PR Executive at Mountview Care Home

Thank you for this kind recommendation, we’re so glad you feel welcome when visiting the home. We really appreciate hearing about how are residents are doing in our homes, so it’s great to hear that your mum is happy living with our team at Mountview and enjoying the amazing meals cooked by our kitchen team.

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Review from Louise M (Daughter of Resident) published on 1 July 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our experience in this care home has been nothing but positive. The staff are amazing; can't do enough for our lovely mum. The facilities are fantastic too. We wanted the best for mum, and I think we've found it.
Reply from Terri Kidd, PR Executive at Mountview Care Home

We really appreciate this lovely feedback for Mountview - we’re extremely proud of our care team at the home, and their dedication to our residents’ wellbeing. We’re so glad you feel your mum is being well-looked after and enjoying our wonderful facilities. Thank you!

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Review from Julie B (Daughter-in-law of Resident) published on 30 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Highly recommended! Extremely welcoming, homely environment, professionally led. Fun loving care home manager, who is very enthusiastic, friendly and approachable. Such a wide variety of activities to suit every individual. An excellent team of carers who always go out of their way to assist in any
way possible.
Reply from Terri Kidd, PR Executive at Mountview Care Home

Thank you for your review. It’s so important to our care team at Mountview that our residents feel encouraged to take advantage of our activities and entertainment facilities, so that they can live each day to its fullest. We’ll be sure to relay your message to our Mountview team, thank you again!

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Review from G A (Son of Resident) published on 21 June 2022 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Staff are always attentive and polite.
Reply from Terri Kidd, PR Executive at Mountview Care Home

Thank you for taking the time to leave this review for our care team at Mountview, who will be delighted to hear your positive feedback.

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Review from Paul B (Son of Resident) published on 17 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Professional management and leadership with clear objectives set within a daily routine so residents know in advance fixed times for activities to either engage or not, whichever they wish. My mother is adapting well to her first experience of being in a care home with much empathy from the staff during
this transitional period
Reply from Terri Kidd, PR Executive at Mountview Care Home

Thank you for reviewing our home. It is lovely to hear your mother is settling in well to life at Mountview and the staff are supporting her during this transition period. We will be sure to pass on your comments to the care team.

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Review from J A (Daughter of Resident) published on 26 May 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It's always good to revisit a venue and find that the high standard have been maintained.
Reply from Terri Kidd, PR Executive at Mountview Care Home

Thank you so much for leaving this kind review. We will be sure to pass your feedback on to our care team at Mountview.

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Review from C S (Wife of Resident) published on 16 March 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My husband was in Mountview for 5 months. He received good care under difficult circumstances and the staff were very supportive of me during a very emotional time. The end of life care given to my husband was excellent. I cannot say enough praises of all the staff who showed such kindness, gentleness
and compassion and treated him with respect and dignity. He passed peacefully due to their unfailing love and care for which I am eternally grateful. Even after his passing the care continued in the same quiet and unhurried caring way until he left their care. Thank you from the bottom of my heat.
Reply from Rebekah Steward, Customer Care Team at Mountview Care Home

Thank you for sharing your experience of Mountview Care Home. We are extremely proud of our staff team and their dedication. It is lovely to hear how understanding and compassionate our staff have been towards you and your family and the support they have given during such a difficult time. It was an absolute honour to care for your dad and our thoughts are with you and your family, I have passed your kind words to the whole team at Mountview.

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Review from John I (Son of Resident) published on 1 March 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
What a great place! Staff are fantastic and after a bit of settling in, she loves it!
Would definitely recommend!
Reply from Rebekah Steward, Customer Care Team at Mountview Care Home

Thank you for taking the time to review Mountview Care Home. We appreciate it can be difficult to adapt to a new environment but it is lovely to hear your mum has settled in well to life at Mountview. I will be sure to pass on your comments to the team.

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Review from Gordon M (Son of Resident) published on 16 February 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
If only we had found Mountview earlier! Our dad absolutely loves it there and although he likes home visits, he is always eager to return to Mountview to "have tea and a biscuit".
Keep up the good work all concerned. You should be proud that the people you care for, also care for you.
Reply from Rebekah Steward, Customer Care Team at Mountview Care Home

On behalf of all of us at Mountview Care Home, I would like to thank you for sharing your experience. Its so good to hear your dad is enjoying living here and making the most of the delicious treats made by our wonderful kitchen staff. We have a very dedicated team here at Mountview and we are very proud of each and everyone of them. I will be sure to pass on your kind words to the team.

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Review from Geoff W (Friend of Resident) published on 16 September 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
My friend entered Mountview Care Home the week before the Covid lockdown came into force, so her safety and well-being were entrusted to the staff at the home during a very difficult period. Her family and I were not let down. The care and support have been excellent.
Reply from Rebecca Selkirk, PR Executive at Mountview Care Home

Thank you for kindly taking the time to write a review and for the lovely way you have described our home. We pride ourselves on making a real difference in the lives of our residents and creating a great place to live. We are proud to deliver person-centred care by taking the time to get to know the resident and their likes and dislikes, enabling our team to build valuable relationships between our care team and the resident. We will ensure the team receive your message.

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Review from Alison G (Sister of Resident) published on 7 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Open honest staff. Very professional and caring. Everything is clean and well kept. Made me feel secure in the knowledge that my sister would be well cared for.
Reply from Rebecca Selkirk, PR Executive at Mountview Care Home

Thank you so much for your review. We are so pleased to hear that your sisters move has been a positive experience for you all. We are very proud of our staff team, many of whom have been with us since our home opened, and we see lots of examples of them going above and beyond for their residents. Thank you again for the kind words which I shall be sure to pass on.

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Review from I D (Father of Resident) published on 7 July 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very satisfied.
Reply from Rebecca Selkirk, PR Executive at Mountview Care Home

Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.

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Review from Kenneth M (Resident) published on 18 June 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very pleasant and hardworking staff. Television in room is good after leaving hospital. Aftercare with GP services etc. Excellent care home situated in lovely countryside.
Reply from Rebecca Selkirk, PR Executive at Mountview Care Home

Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.

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Review from Joanna R (Daughter of Resident) published on 18 May 2021 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff always make you feel welcome. Always happy to help and answer questions. Very organised through COVID.
Reply from Rebecca Selkirk, PR Executive at Mountview Care Home

Thank you so much for reviewing our home. We appreciate your kind words and will make sure your comments are passed on to the whole staff team.

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Review from Stephanie M (Daughter-in-law of Resident) published on 8 April 2021 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited my mum-in-law in person today at Mountview. It was lovely. Just the two of us in a sunny room next to the garden. We were able to sit and relax in comfy chairs. It was so nice to be able to do this without screens. I had a lateral flow test and waited for the negative result before being allowed
in. I also wore a mask of course but I really didn't notice that because it was so good to be relaxed, safe and together.
Reply from Rebecca Selkirk, PR Executive at Mountview Care Home

Thank you so much for your review of Mountview. We are so pleased to hear that your recent visit has been a positive experience for you all. We are very proud of our staff team, many of whom have been with us since our home opened, and we see lots of examples of them going above and beyond for their residents. Thank you again for the kind words which I shall be sure to pass on.

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Current Review Score: 9.7 (9.704)

Overview of Review Score

The Review Score of 9.7 (9.704) out of 10 for Mountview Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.704 for Mountview Care Home is calculated as follows: ( (251 Excellents x 5) + (57 Goods x 4) + (4 Satisfactorys x 3) + (6 Poors x 2) + (3 Very Poors x 1) ) ÷ 321 Ratings = 4.704
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Mountview Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Apr 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (4)

Peta

Peta Goodwin

Job Title: Home Manager Joined: 2021

Peta is The Home Manager at Mountview Care Home.

Laura

Laura Cotton

Job Title: Front of House Manager Joined: 2019

Laura is The Front House Manager at Mountview Care Home. She is very passionate about our home, residents, staff & families and always wants the very best for everyone here at Mountview.


She will always greet you with a hello and a smile and be the point of call for any questions, information or advice that's needed.

Annette

Annette Bunney

Job Title: Lifestyle Manager Joined: 2021

Annette is the Lifestyle Manager at Mountview Care Home

Maureen

Maureen Murray

Job Title: Care Manager Joined: 2021

Maureen is the Care Manager at Mountview.

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