Mountview Care Home

1093 Loughborough Road, Rothley, Leicester LE7 7NL
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9.7 116 Reviews
  • Mountview Care Home, Leicester
Mountview care home in Leicester is a welcoming home for people needing care and support.

The care home has in-house clubs and entertainment as well as regular trips to places of interest outside of the home.

There are events within the home for family, friends and neighbours.

Residents can enjoy nutritious meals with a glass of wine or beer.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 66 Service Users

Dementia Care Types

  • Mild Dementia

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1389

Our Inclusive Fee Package Gives Peace Of Mind And Allows Residents To Enjoy Our Facilities And Services Without Having To Worry About Extra Costs.
So it would cover everything you would expect such as 24 hour care, food, and laundry, but also activities, trips, chiropody, hairdressing, newspapers, magazines, etc. It also means that you wouldn't have to worry about any billable extras and have complete peace of mind. Download a brochure for our current fee information.

These prices are only a guideline, please contact Mountview Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Peta Goodwin (Registered Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (66)
  • Single Rooms with Ensuite Wet Room (66)

Visiting

  • The well-being of residents is a priority, and nothing is more important than keeping them in touch with their family and friends in any way possible. Mountview are pleased to welcome visitors into their home, with no limit on the number of visitors for each resident. The home pride themselves on having an open-door policy.

Parking

  • Mountview has plenty of onsite parking for visitors.

Mountview Care Home Reviews (116)

9.7

Mountview Care Home has a Review Score of 9.7 (9.704) out of 10, based on 27 reviews in the last 2 years.
Over all time Mountview Care Home has 116 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Mountview Care Home
  • 46
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Total of 116, showing 101-116
Review from M M (Son of Resident) published on 26 September 2019 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
When this care home opened, the management and care were exemplary. However, in the last year or so, there appear to be several changes in management and staff.
My observations indicate that standards are not what they were, more agency staff are unfamiliar with the residents.
I had to ask that my
mother's personal care to be addressed as she had filthy finger mails and her teeth needed cleaning. This shouldn't be required in a home that costs residents £50k a year!
In terms of the environment, the grounds were neglected.
Reply from Samantha Blair, Customer Care Advisor at Mountview Care Home

Thank you for your review. We value all feedback and take issues raised extremely seriously. I understand that you have been invited to meet with our Home Manager to resolve any concerns, who has been part of the Mountview team since the home opened. Following a positive recruitment drive, we have a number of new staff who will be in post by Mid-October after completing our intensive induction and training programmes. If you wish to discuss anything further, please contact me on 0113 3854131.

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Review from Jane H (Daughter of Resident) published on 30 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has been a resident at Mountview from the day it opened. Overall very pleased with the service provided. Staff helpful and pleasant and respond to my father's needs very well. Always a pleasure to visit Dad in his new home.
Reply from Samantha Blair, Customer Care Advisor at Mountview Care Home

Thank you for taking the time to write a review of our home. I am pleased to hear your father is happy at Mountview - the staff team will be delighted to hear your kind words which I shall be sure to pass on.

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Review from Anne A (Daughter of Resident) published on 15 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mount View is perfect. We can imagine a group of medics, practitioners, care staff, entertainment providers, carers and social workers, psychologists, sociologists - having a long meeting and discussing all the care of the elderly requirements and then providing them in a brand new home. We wish our
mother (end of life intensive care) had gone in earlier.
Reply from Samantha Blair, Customer Care Advisor at Mountview Care Home

Thank you so much for reviewing our home at what must be a very difficult time for you. We appreciate your feedback and will make sure your kind comments are passed on to the whole staff team.

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Review from Lynn M (Daughter of Resident) published on 1 August 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We have been very happy with the care provided at Mountview.
Staff are friendly and helpful. There is an ethos of individual care, particularly from regular staff and management. They support the family and keep us well informed.
There are two sessions of activities every day which Mum sometimes joins
but not regularly. Staff do encourage her but don't insist she takes part. Family activities are included but we can join in any time.
The facilities for activities are good e.g cinema, coffee shop. There are trips out and all residents are able to join in if they wish.
Food is good and there is always a choice. Snacks and drinks arrive regularly.
Reply from Samantha Blair, Customer Care Advisor at Mountview Care Home

Thank you for your review of Mountview. We pride ourselves on creating a community within our homes with an abundance of social activities and I am so pleased to hear that this is what you have found at Mountview. The staff team will be delighted to hear your positive feedback which I shall be sure to pass on.

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Review from Margaret B (Daughter of Resident) published on 20 June 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My first contact with Mountview was by telephone when looking for a quality care home for my Dad, who is 94 years of age. The response from the receptionist was warm and sincere. A visit was offered and taken up. The warmth of Mountview was immediately felt. After discussing my Dad’s needs, and what
Mountview offers we were very happy that this would be a good place for him to be.
The welcome he received was delightful and Dad was given a very comfortable room. All the staff are friendly and professional. Excellent medical care is given. Joining in social activities and meal times is greatly encouraged. My family feel confident Dad is being very well cared for and respected. We are very grateful. Thank you.
Reply from Kristyna Hunt, Communications Executive at Mountview Care Home

Thank you for taking the time to review our home. We are pleased to hear that your experience from your initial enquiry through to dad moving in with us has been extremely positive, and it is great that Dad has so settled well. Feedback is extremely important to us and we will be sure to pass your kind words to the whole staff team. These reviews also go some way to help other families in a similar position of looking for a care home and we are sure they will find your comments very valuable.

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Review from Alison M (Daughter of Resident) published on 18 February 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved to Mountview in September when living independently was no longer a safe option for her due to her recently diagnosed dementia. This was a big step for all of us but has been made easier by the kindness, professionalism and facilities provided by Mountview. My mother is now very settled.
She has stimulation and companionship every day and we are content in the knowledge that her needs are more than being met.
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Review from Tim L (Brother of Resident) published on 6 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister was only at Mountview for just over three weeks before she died. She loved being there and was so happy from the moment she arrived. Her time there was filled with love, compassion and care and we wouldn't have wished her to be anywhere else. I would not hesitate to recommend Mountview.
Reply from Samantha Blair, Customer Care Advisor at Mountview Care Home

Thank you so much for your review of Mountview. We really appreciate you taking the time to write such lovely words at what must be a difficult time for you and your family. We are pleased to hear that your sister was happy at Mountview and would like to ensure that you and your family always feel welcome to come back and join us for a cup of tea. Thank you again and I shall pass your kind comments to the whole staff team.

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Review from Nick J (Son of Resident) published on 2 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The layout and cleanliness of the home is to a very high standard. It is very reassuring to know my father is looked after and safe through 24 hours. This is down to the excellent and hardworking staff. This staff are dedicated but still manage to make you feel welcome when visiting at any hour.
Reply from Kristyna Hunt, Communications Executive at Mountview Care Home

Thank you very much for your kind review. We are so pleased that your father is enjoying life at Mountview and that our home has given you peace of mind that he is safe. Feedback is extremely important to us and we will ensure that your review is passed to our whole staff team.

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Review from Gillian H (Daughter of Resident) published on 11 April 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mum was really well cared for, it was a lovely home, staff were friendly and kind to mum. Mountview was clean and the food was excellent.
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Review from Patrick C (Resident) published on 21 March 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My welcome was most friendly and I was told to treat my stay as a holiday, which I have tried to do. I have no complaints about my stay, staff, facilities, food, in fact, everything 1st class.
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Review from Helen F (Daughter of Resident) published on 20 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a fantastic care home - would highly recommend - the facilities are 5 stars and the staff couldn't do enough to help - my mum loved the cinema - I haven't witnessed her enjoy a film or laugh so much for a long time. I would have no hesitation in recommending this lovely care home.
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Review from Susan M (Daughter of Resident) published on 19 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
A period of respite at Mountview was arranged for our Mum.
Staff were very skilled at diverting her attention and engaging her in activities. They were patient and gave us the time we needed with our regular phone calls and visits. Mum enjoyed all the activities, the cinema, the hairdressing appointments.
There was a full range of activities, the staff could not have been nicer, the facilities and furnishing were of an extremely high standard. There's space and lots of lounges where the family could spend time with relatives and family were also able to attend some of the activities too. Mum was so well looked after: she looked well, smart and presented as really happy. Mum suddenly died after two weeks and two nights and we were so grateful she was at Mountview as they had the technology to be on hand immediately when she was taken ill. The staff were so caring and supportive both of Mum at this difficult time and of all family members following her death.
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Review from Vicky W (Daughter of Resident) published on 7 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mountview is an exceptional care home. Not just because of the fantastic facilities, great food, friendly and uplifting atmosphere and exceptional range of activities but more importantly, the manager and her amazing team have provided mum with a real home, where she can be as independent as possible
but still receive the help she needs in a dignified and caring way without feeling that she is putting anyone out.
Genuinely, nothing is too much trouble. There is always something to do or a quiet space to have quality time as a family. This is true resident centered care where it’s the little things that make a big difference such as no set visiting hours and knowing Mum’s favourite drink. As the staff at Mountview have become part of our family it has been wonderful to see the change in mum, they have given her her life back.
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Review from Joy W (Daughter of Resident) published on 3 March 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot fault this care home it is comparable to a 5 star hotel, the staff are amazing and make every effort to ensure the residents have the best possible care. My father moved in on the 4th December 2017 after my Mother passed away, he has dementia so we were really worried about him moving from
his home of 49 years. With the amazing care and attention he was given he settled almost instantly and it is of great comfort to us to see him happy and safe.
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Review from Sophie H (Daughter of Resident) published on 18 January 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
What a wonderful home with wonderful staff. Nothing is too much trouble and the staff go way above and beyond to make sure all the residents are well cared for and most importantly that they are happy. Time is taken to understand each and every resident and a wide and varied activity programme makes
sure that they always have something to look forward to. The cinema is a fantastic asset and means we can enjoy films as a family once again in a real cinema, something we haven't been able to do for years!!
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Review from Rob M (Son of Resident) published on 5 December 2017 Submitted via Website • Report
Overall Experience 5.0 out of 5
We could not be more pleased with the standard of care at Mountview, and have no hesitation in entrusting Dad's care to the team.


The facility is brand new and extremely clean and very well appointed, it has more of a feel of a 5 star hotel than a care home!


Every member of staff we have met have

been friendly and very professional. We are delighted to have found a care home with such high standards.
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Current Review Score: 9.7 (9.704)

Overview of Review Score

The Review Score of 9.7 (9.704) out of 10 for Mountview Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 27 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 26 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.704 for Mountview Care Home is calculated as follows: ( (251 Excellents x 5) + (57 Goods x 4) + (4 Satisfactorys x 3) + (6 Poors x 2) + (3 Very Poors x 1) ) ÷ 321 Ratings = 4.704
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Mountview Care Home is based on 26 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 66 registered maximum number of service users is 13.2, which has been reached with 26 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 3 Apr 2020

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (6)

Meet the Team (4)

Peta

Peta Goodwin

Job Title: Home Manager Joined: 2021

Peta is The Home Manager at Mountview Care Home.

Laura

Laura Cotton

Job Title: Front of House Manager Joined: 2019

Laura is The Front House Manager at Mountview Care Home. She is very passionate about our home, residents, staff & families and always wants the very best for everyone here at Mountview.


She will always greet you with a hello and a smile and be the point of call for any questions, information or advice that's needed.

Annette

Annette Bunney

Job Title: Lifestyle Manager Joined: 2021

Annette is the Lifestyle Manager at Mountview Care Home

Maureen

Maureen Murray

Job Title: Care Manager Joined: 2021

Maureen is the Care Manager at Mountview.

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