Pear Tree Court

Portsmouth Road, Horndean, Waterlooville PO8 9LN
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9.8 111 Reviews
  • Pear Tree Court, Waterlooville
Pear Tree Court is a purpose-built care home in Horndean, providing the very best care in stunning surroundings. The highly trained team offers residential, dementia and nursing care to short-term respite and permanent residents, as well as compassionate end of life care.

Luxury and comfort are key at Pear Tree Court. All bedrooms have en-suite facilities, and the home features its very own hair salon, café and cinema. Residents are also treated to a range of menu choices at mealtimes, designed around their individual tastes.

Every aspect of care and life at Pear Tree Court is personalised to each resident. The home team get to know each individual well so they can create care and lifestyle plans that meet their unique preferences.

Pear Tree Court is a ‘Veteran Friendly Framework’ accredited care home, recognising the best practice and highest standards of care for the Armed Forces community.

Pear Tree Court is proud to be accredited with the Gold Standards Framework Care Homes Programme. This demonstrates skill and commitment to delivering high quality, person-centred care to residents at the end of their life.
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Care Provided by Pear Tree Court

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: from £1775
  • Self-Funded Residential Dementia Care: from £1870
  • Self-Funded Nursing Care: from £2040
  • Self-Funded Nursing Dementia Care: from £2135
  • RESPITE Self-Funded Residential Care: from £1985
  • RESPITE Self-Funded Residential Dementia Care: from £2080
  • RESPITE Self-Funded Nursing Care: from £2309
  • RESPITE Self-Funded Nursing Dementia Care: from £2399

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Pear Tree Court to find out the exact price for your requirements.

Contact Pear Tree Court to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Pear Tree Court to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Aimee Sparks (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (72)
  • Single Rooms with Ensuite Wet Room (72)

Parking

  • Parking on-site

Pear Tree Court Reviews (111)

9.8

Pear Tree Court has a Review Score of 9.8 (9.763) out of 10, based on 35 reviews in the last 2 years.
Over all time Pear Tree Court has 111 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Pear Tree Court
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Total of 111, showing 21-40
Review from Trevor B (Son-in-law of Resident) published on 30 October 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Pear Tree Court has a warm and friendly atmosphere, the staff are very welcoming to us and very caring towards our loved ones.
The accommodation is first class and refreshments are always available for both residents and visitors.
The decor is pleasing to the eye, homely, and well thought out.
The
building is secure and safe for the residents although staffing levels as always in nursing homes could be improved; the staff however who are here, work hard and cover their respective areas of responsibility very well. Nursing care is good.
The doctor visits every week.
Amenities for the residents are good, with plenty of activities to keep those able happy, including arts and crafts, singers, music, and trips out. (And much more).
Reply from Reviews Team, Reviews Team at Pear Tree CourtHi, thank you very much for taking the time to leave us feedback about your experience. At Pear Tree Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review from Cheryl B (Daughter of Resident) published on 11 October 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our mum has been a resident of Pear Tree Court for four months now. In that time we have been quite blown away by the warmth, energy, and fun that has been shown to Mum. From the lovely atmosphere in the coffee shop to the amazing in-house activities to the outings - including a boat trip on Southampton
harbour - to the exceptional level of one-to-one connections with the care team and mum's meds, it's been a reassuring and comforting journey for us. Mum often says to us that she's in the right place. She has more fun and laughter and nonsense than she ever had living on her own. It's an amazing residence!
Reply from John Mataruse, Reviews Team at Pear Tree CourtThank you very much for taking the time to leave us feedback about your experience. At Pear Tree Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review from Nigel H (Son of Resident) published on 4 October 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
My experience of the care home is that it is all good. I can go to the care home when I like to see my mum and it is all ways in a clean and I can speak to staff about what is going on with my mum, thank you.
Reply from John Mataruse, Reviews Team at Pear Tree CourtThank you very much for taking the time to leave us feedback about your experience. At Pear Tree Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review from Tracey W (Wife of Resident) published on 3 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Pear Tree Court is a friendly, comfortable , safe home, the staff are so helpful, nothing is too much. My husband really enjoyed his respite stay. The food is good, and the rooms are very nicely decorated. On a nice day the garden is lovely to sit in, with a nice coffee from the coffee shop, lots of
flowers and lots of birds come to visit.
Reply from John Mataruse, Reviews Team at Pear Tree CourtThank you very much for taking the time to leave us feedback about your experience. At Pear Tree Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review from Shirley P (Resident) published on 22 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very friendly and helpful, they make it feel like home.
Reply from John Mataruse, Reviews Team at Pear Tree CourtThank you very much for taking the time to leave us feedback about your experience. At Pear Tree Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review from Ashley C (Son of Resident) published on 22 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother came to Pear Tree Court after suffering multiple hip dislocations, and a right hip 'revision' (replacement).
Mum didn't really want to go into a Care Home but I convinced her, particularly as I no longer drive and she would be close to me.
Personally, I think the care she has received has
been outstanding. The staff are very supportive and caring and Mum's experience has given me some peace of mind.
The only downside is that Mum has stayed in her room and has not wanted to go to the dining room, one of the many lounges, cinema room, bar or garden so I cannot comment on these facilities. Hopefully, Mum can start to go out and get the full experience.
Reply from John Mataruse, Reviews Team at Pear Tree CourtThank you very much for taking the time to leave us feedback about your experience. At Pear Tree Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review from Neil S (Son of Resident) published on 22 July 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad used to live alone in his house for over 30 years until he was unable to look after himself properly after a fall. Losing one's independence can be difficult to adjust to and moving to a new environment only compounds the fear of change. Although Dad has only been at Pear Tree Court for a few
months he has settled in very easily under the circumstances. The highlight has been the home's agreement for Dad to have his mobility scooter stationed outside of his room and allow him free access to use it to travel around the village at his leisure. This single act has granted him some of the independence he missed, as he has already travelled to the local pub for Sunday lunch.
Reply from John Mataruse, Reviews Team at Pear Tree CourtHi Neil S thank you very much for taking the time to leave us feedback about your experience. At Pear Tree Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review from N C (Daughter of Resident) published on 12 July 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very impressed with the staff and the care team. The communication is excellent both by phone and email.
I could trust them with the medication my mother needed.
A homely atmosphere and able to visit 24/7. I would recommend Pear Tree Court.
Reply from John Mataruse, Reviews Team at Pear Tree CourtHi, thank you very much for taking the time to leave us feedback about your experience. At Pear Tree Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review from R W (Niece of Resident) published on 19 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My aunt fought against going into a care home for a long time but really was not safe at home. Following a recommendation she agreed to try Pear Tree for two weeks and decided after a week to stay! She is a very different woman now - it's as if a weight has been lifted off her. The staff are all lovely
and there are so many activities including outings. She loves the bingo! The coffee lounge is very handy. I would thoroughly recommend Pear Tree Court.
Reply from John Mataruse, Reviews Team at Pear Tree CourtHi R, thank you very much for taking the time to leave us feedback about your experience. At Pear Tree Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review from Sally B (Daughter of Resident) published on 24 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I looked at many homes before deciding on this one for my Mum. She needed support after two months in hospital. The first month has been one of adjustment for Mum from her own house to a home, so there have been some ups and downs. Overall it is fabulous, and compared to other homes I visited it is
bright, modern, clean, nicely maintained and the staff are very friendly.
Mum loves the food, and the chef has gone the extra mile to get her things she enjoys. The activities coordinator has also worked hard to get Mum engaged and enjoying activities.
I love that it is dog-friendly so Mum’s dog can visit, and the coffee shop for residents and visitors is great, as is the hair salon.
The only issues at the moment are the irregularities in getting Mum up and dressed in the mornings, which is not always done at a time she would choose and she gets anxious if there are visitors coming or activities on.
Overall we are very pleased so far.
Reply from Samantha Debenham, Reviews Team at Pear Tree CourtThank you very much for taking the time to leave your review. We set very high standards at Peart Tree Court and pride ourselves on delivering quality, person-centred care. We are really pleased Mum is settling in so well and enjoying all that life at Pear Tree Court has to offer, including the wonderful food and activities. While Mum has been settling in, we've revised her daily schedule to ensure that she is up and ready each morning at her preferred time. Thanks again for leaving your review, we appreciate your feedback.
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Review from Nicola W (Daughter-in-law of Resident) published on 17 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I cannot fault anything at Pear Tree Court. All of the staff are warm and friendly. Nothing is too much trouble for them and every member of staff has taken the time to know the residents as individuals. Pear Tree Court is always clean and well-maintained, both inside and outside. There are so many
activities for residents to join in with and it feels like family.
Reply from Reviews Team, Reviews Team at Pear Tree CourtThank you very much for taking the time to leave us feedback about your experience. At Pear Tree Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review from Jacqui S (Resident) published on 27 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care, love understanding, and attention my Mother gets is exemplary from every member of staff. Safety is a high priority.
As a family member, it is a very traumatic and worrying time to admit your loved one in care. A certain member of staff made the process smoother, answered all my questions,
walked me through the process, and made my personality-less anxious.
Pear Tree Court has a needs improvement CQC rating in 2021 he was upfront about this, which impressed me and I appreciated his honesty. I did research this before and concluded it was several years ago, but I thought I would visit, and glad I did.
I don't believe they would get this rating now as I have found nothing but good practice and care.
Pear Tree Court facilities are modern with a homely feel, including the rooms. Nice gardens and there is a cinema room, hairdressers, café, bar with pool table available. Nice clean dining room and lounges. The food is good and varied. They do a good variety of activities and 1-1s.
Highly recommend!
Reply from John Mataruse, Reviews Team at Pear Tree CourtThank you very much for taking the time to leave us feedback about your experience. At Pear Tree Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review from Graham B (Son of Resident) published on 27 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The first time I walked into Pear Tree I felt that this was the place that I wanted my Dad to be. It had a nice aura about it and I knew for the first time in a long time that he would be safe. The staff has been brilliant and it was great for them to tell me stories about my Dad hunting constantly
for food (even though he had just eaten) and some of the other things he gets up to which tells me they adopt a very 'hands-on' approach and go out of their way to help and make him feel comfortable. Also, credit for finally managing to get him out on trips, etc... he was adamant he wanted to go nowhere but now I see him visiting all sorts of places. When I hear staff saying that they love their jobs and their residents you know you have made the right decision.
Reply from John Mataruse, Reviews Team at Pear Tree CourtThank you very much for taking the time to leave us feedback about your experience. At Pear Tree Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review from Nicola M (Daughter of Resident) published on 8 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was a resident up until his death. He was made to feel welcomed and well cared for. He was a member of the Pear Tree family. Enjoying the amenities and trips out. He always complimented how wonderful the food was. Dad was known as the ice cream man as every day at 3 pm he had his ice cream -
all this facilitated with care. Thank you for making Dad’s final months comfortable and welcoming. I live in Ireland and I felt comforted that Dad was well cared for.
Reply from John Mataruse, Reviews Team at Pear Tree CourtThank you very much for taking the time to leave us feedback about your experience. He was such a lovely man and we will miss him.
At Pear Tree Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review from J P (Resident) published on 23 February 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As my daughter remarked to me; you would have to go a long way to find anywhere else where all the workers look and act as if they really are happy and enjoying their work. All staff go out of their way to make sure that the residents are superbly looked after and are content. My special diet was always
ready without any fuss or problems. A big thank you to all staff.
Reply from John Mataruse, Reviews Team at Pear Tree CourtHi thank you very much for taking the time to leave us feedback about your experience. At Pear Tree Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review from Judith E (Daughter of Resident) published on 24 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum went into Pear Tree in October 2023 on the nursing level. She has adjusted to the move very well. Staff have been very kind and have helped make the move easier. Would highly recommend it; it's a lovely care home with a real homely feel.
Reply from John Mataruse, Reviews Team at Pear Tree CourtHi Judith, thank you very much for taking the time to leave us feedback about your experience.
At Pear Tree Court Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review from J C (Granddaughter of Resident) published on 22 January 2024 Submitted via Website • Report
Overall Experience 4.0 out of 5
I have found the staff at Pear Tree Court to be professional, understanding and empathetic. It's not easy putting a member of your family in a care home, and I have received good support from those involved.
From what I can tell, so far, the food looks good, the nursing attentive, and the management
team are keen to give the best service possible.
There is a great deal of thought given to the environment and the entertainment for residents.
Reply from John Mataruse, Reviews Team at Pear Tree CourtThank you very much for taking the time to leave us feedback about your experience.
At Pear Tree Court Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
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Review from L G (Daughter of Resident) published on 17 November 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Full staff members do a good job of managing complex needs of residents requiring nursing care, but when agency staff are in, this is less likely to be a good experience. Multiple issues with agency staff regarding general care and respect toward residents. Hygiene issues and procedural issues like
filling in paperwork or observations of residents.
Reply from John Mataruse, Reviews Team at Pear Tree CourtThank you for taking the time to leave us feedback about your experience.
At Pear Tree Court Care Home - Care UK we hold ourselves to a high standard and therefore we appreciate all feedback so we can continually look to improve and ensure the delivery of high-quality care.
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Review from Fiona R (Daughter of Resident) published on 14 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I was reluctant to put my Dad into a care home but our social worker made the recommendation that He should.
I found Pear Tree Court while visiting a nearby home, I fell in love with the place immediately.
I was fully supported by the staff at Peartree during the admission process and I’m delighted
that I chose this wonderful home for my dad’s care.
I’m so pleased with everything we have received in such a short time.
Reply from Carmen Haines, Reviews Team at Pear Tree CourtThank you very much for taking the time to leave us feedback about your experience.
At Pear Tree Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
If you would like to provide us any further specific feedback, please use the form on the following web page;
https://www.careuk.com/company/contact/feedback
Thank you for your time, and we look forward to hearing from you.
Many thanks the Care UK team
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Review from Peter W (Son-in-law of Resident) published on 16 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The facilities at Pear Tree Court are excellent and everywhere is clean with a bright and airy ambiance. I am very impressed with all the staff I have come across and my mother-in-law feels she is being cared for well.
Reply from Carmen Haines, Reviews Team at Pear Tree CourtHi, thank you very much for taking the time to leave us feedback about your experience.
At Pear Tree Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
If you would like to provide us any further specific feedback, please use the form on the following web page;
https://www.careuk.com/company/contact/feedback
Thank you for your time, and we look forward to hearing from you.

Many thanks the Care UK team
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Current Review Score: 9.8 (9.763)

Overview of Review Score

The Review Score of 9.8 (9.763) out of 10 for Pear Tree Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 35 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.763 for Pear Tree Court is calculated as follows: ( (328 Excellents x 5) + (67 Goods x 4) + (15 Satisfactorys x 3) ) ÷ 410 Ratings = 4.763
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Pear Tree Court is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 35 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Aug 2024

Overall Good

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Good
  • Well-led Good
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Meet the Team (1)

Aimee

Aimee Sparks

Job Title: Home Manager Joined: 2023

I’m a qualified Registered General Nurse with 15 years of experience in both NHS hospitals and private care nursing homes. I was keen to join Pear Tree Court because of Care UK’s very good reputation and the development opportunities that are available. I was looking for a service to manage on a long-term basis.


Previously, I was an Interim General Manager and Clinical Quality Assurance Manager for a provider that supports residents with complex care needs. I also have experience working as a turnaround manager, where I supported a nursing home to move from ‘Inadequate’ to ‘Good’ in six months by building an entirely new team. I have a passion for nurturing colleagues, and it makes me proud to see my team shine.


As a Home Manager, I believe it’s important to have a fair but firm approach, a willingness to listen and a supportive and reassuring management style. You need to have an open door for colleagues and compassion for residents. Supporting my team to ensure excellent care is provided to keep residents and their loved ones safe and happy is the most important part of my role.


My favourite part of being a Home Manager is caring for residents on a long-term basis. This means I have the opportunity to really get to know them and their families and understand how to support them to live fulfilling lives.


When I’m not working, I enjoy taking trips with my family, showing my two daughters different cultures and areas of the world.

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