Pear Tree Court

Portsmouth Road, Horndean, Waterlooville PO8 9LN
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9.7 106 Reviews
  • Pear Tree Court, Waterlooville
Pear Tree Court is a purpose-built care home in Horndean, providing the very best care in stunning surroundings. The highly trained team offers residential, dementia and nursing care to short-term respite and permanent residents, as well as compassionate end of life care.

Luxury and comfort are key at Pear Tree Court. All bedrooms have en-suite facilities, and the home features its very own hair salon, café and cinema. Residents are also treated to a range of menu choices at mealtimes, designed around their individual tastes.

Every aspect of care and life at Pear Tree Court is personalised to each resident. The home team get to know each individual well so they can create care and lifestyle plans that meet their unique preferences.

Pear Tree Court is a ‘Veteran Friendly Framework’ accredited care home, recognising the best practice and highest standards of care for the Armed Forces community.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1649
  • Self-Funded Residential Dementia Care: from £1739
  • Self-Funded Nursing Care: from £1889
  • Self-Funded Nursing Dementia Care: from £1979
  • RESPITE Self-Funded Residential Care: from £1859
  • RESPITE Self-Funded Residential Dementia Care: from £1949
  • RESPITE Self-Funded Nursing Care: from £2099
  • RESPITE Self-Funded Nursing Dementia Care: from £2189

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Pear Tree Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Aimee Sparks (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (72)
  • Single Rooms with Ensuite Wet Room (72)

Parking

  • Parking on-site

Pear Tree Court Reviews (106)

9.7

Pear Tree Court has a Review Score of 9.7 (9.724) out of 10, based on 37 reviews in the last 2 years.
Over all time Pear Tree Court has 106 reviews.

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Reviewer Connection to Pear Tree Court
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Review from Colin R (Son of Resident) published on 14 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has now been at Pear Tree Court for 5 months, and in those 5 months, Dad has undergone several medical changes. On every occasion, I have been informed of his progress and condition. The staff I have encountered have, and are, very supportive of my dad and the concerns of the family. No request
seems to be too much trouble, they are attentive, professional and very easy to talk to. All though Dad has dementia he is still able to interact with the staff which is a pleasure to watch. I would definitely recommend Pear Tree Court to anybody who asked for my advice.
Reply from Kaylie Jennings, Reviews Team at Pear Tree Court

Thank you very much for taking the time to leave us feedback about your experience. At Pear Tree Court we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Many thanks, Pear Tree Court team

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Review from Joanne H (Niece of Resident) published on 12 August 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Very pleased with all the communication from the care home. Our uncle is very happy there. He enjoys the food. He attends most activities and really enjoys them. He likes spending time in the garden on sunny days.
Reply from Kaylie Jennings, Reviews Team at Pear Tree Court

Thank you very much for taking the time to leave us feedback about your experience. At Pear Tree Court we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Many thanks, Pear Tree Court team

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Review from C H (Daughter of Resident) published on 11 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
We could not be happier that our father who has Alzheimer's is being cared for at Pear Tree Court nursing home. The staff throughout the home are excellent. They are all very attentive and caring and could not be any better, with excellent communication. They take the time to speak to the residents
by name and nothing is too much trouble. The food is excellent quality with a good choice of menu daily. The general ambience of Pear Tree Court is like being in a 5-star hotel. We cannot rate this place highly enough. Absolutely fabulous service in every way. The attention and care he receives go far and beyond what we expected.
Reply from Kaylie Jennings, Reviews Team at Pear Tree Court

Thank you very much for taking the time to leave us feedback about your experience. At Pear Tree Court we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.


Many thanks, Pear Tree Court team

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Review from Carl R (Son of Resident) published on 11 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum has only been at Pear Tree for a short time, but in that time the staff and team have welcomed her and helped her to settle. Staff are very caring and always inform us of how Mum has been during the day. As a family, we are grateful for the safe environment and relieved that she is being looked
after so well. They always make us feel very welcome and are happy for us to come and go whenever we wish. Thank you everyone!
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Review from Dawn T (Daughter of Resident) published on 9 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Everyone at Pear Tree Court has been amazing. When Mum first entered the care home the staff were very friendly and put her mind at rest as she was nervous having just come out of the hospital.
The staff have been lovely all through the 4 weeks that Mum has been a resident and the stay has achieved
exactly what we were hoping for. Mum is stronger and is now ready to return to her own home.
If the situation arose where we needed to put Mum into a care home again I would not hesitate in coming back to Pear Tree Court.
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Review from Linda M (Wife of Resident) published on 24 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff are all very efficient and friendly. My husband is comfortable and well looked after. The staff are also prompt at informing me of any problems or incidents. I am very happy with my husband’s placement at Pear Tree Court.
Reply from Carmen Haines, Reviews Team at Pear Tree Court

Hi Linda M, thank you very much for taking the time to leave us feedback about your experience.
At Pear Tree Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks, The Care UK team.

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Review from Tom P (Husband of Resident) published on 23 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife has settled in quite well and is happy at Pear Tree. Her room is like a boutique hotel, and the facilities and entertainment are really very good. Has lots of special touches, such as a craft room and pub. Would definitely recommend it.
Reply from Carmen Haines, Reviews Team at Pear Tree Court

Thank you very much for taking the time to leave us feedback about your experience.
At Pear Tree Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks, The Care UK team.

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Review from Mark T (Son of Resident) published on 17 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Mum has been at Pear Tree Court since May 2021 and has received a level of genuine care and support since this time. The team on her floor are professional and manage the changing needs and demands of the residents on a daily basis. With professionalism comes a level of personal care and support that
is reassuring to both residents and families alike.
Having had a recent spell in hospital, the team kept in touch while Mum was away and the welcome home was great to see and certainly appreciated.
From our experience, I would recommend Pear Tree Court to anyone looking to provide care to a loved one.
Reply from Carmen Haines, Reviews Team at Pear Tree Court

Hi Mark, thank you very much for taking the time to leave us feedback about your experience.
At Pear Tree Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks, The Care UK team.

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Review from Heidi T (Daughter of Resident) published on 15 March 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad came to Pear Tree Court in November after a fall, I am very grateful for the love and care shown to him, nearly four months on he is finally well enough to come home, he has been well looked after and the home is very nicely presented, the staff are amazing.
Reply from Carmen Haines, Reviews Team at Pear Tree Court

Thank you very much for taking the time to leave us feedback about your experience.At Pear Tree Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks, The Care UK team

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Review from P S (Daughter of Resident) published on 15 March 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
It is a very nice care home and my dad has settled in well. The staff are friendly and helpful. It is a relief to know he is in a safe environment and being looked after as he has vascular dementia and was living on his own and not coping very well.
Reply from Carmen Haines, Reviews Team at Pear Tree Court

Thank you very much for taking the time to leave us feedback about your experience.
At Pear Tree Court Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Thank you for your time, and we look forward to hearing from you.
Many thanks, The Care UK team.

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Review from Charles W (Husband of Resident) published on 25 January 2023 Submitted via Website • Report
Overall Experience 4.0 out of 5
Hugely impressed by the organisation, professionalism and individual care involved in settling my beloved wife into Pear Tree Court. Of over a hundred questions I asked before and after admission, there was only one no (well justified). Everything else was yes.
Congratulations, on the culture of diligent
care that pervades everything.
(I rarely award five stars to anyone,)
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Review from Lynne A (Daughter of Resident) published on 10 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our dad was finally transferred to Pear Tree in December after nearly 3 months in hospital following a serious and traumatic fall. He has been there a few weeks now and we have found all of the staff to be extremely caring in meeting Dad's needs and supportive of both him and the family. To date, we
have been extremely happy with how Dad is being looked after and all communication has been responded to promptly and with consideration.
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Review from C B (Sister of Resident) published on 12 December 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother was admitted to Pear Tree Court at the end of October 2022 and has now been there for almost a month after bed-blocking for 6 weeks in a Devon hospital. The management was very helpful in showing us around and giving us their time before my brother arrived. He had not had a very good experience
in the hospital being moved from ward to ward - he has learning difficulties and Parkinson's - and was disorientated and unsettled. The staff made him very welcome and after a month in Pear Tree, he has perked up a lot. He has a lovely room and sees so many folks during the day. He is also taken to many activities where he can either observe or take part if he is able. We are extremely happy that he is in such a caring place and hope he will be able to stay there.
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Review from Barry J (Son of Resident) published on 18 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother moved here at our choice after a distressing period of illness in hospital last Christmas and not in a condition to remain in her home as she needed 24-hour attention. She initially moved into the nursing floor where the staff were wonderful and at 93 years old she made a great recovery thanks
a lot to them. As she improved she was then able to move into the residential floor and has had no reoccurrence of her previous illnesses which plagued her at home and is a tribute to the staff at Pear Tree. Mum has since moved to be in care near her old location where lived most of her life which is no reflection on Pear Tree and again a tribute to what they have done for her. Moving was an emotional experience because of the close relationships she forged with the staff there. I would like to document my family's thanks for the care Pear Tree provided her.
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Review from Peter A (Brother of Resident) published on 3 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Following the death of his wife, my brother was admitted into hospital but couldn't be released, so became a bed blocker. I found a local care home to fulfil his needs and my choice of Pear Tree was superb. Its warm and friendly atmosphere combined with helpful staff and lovely food couldn't be bettered.
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Review from Steve B (Nephew of Resident) published on 3 November 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
We had the task of finding a suitable home For our 95 year old aunt, who decided that after many years of fending for herself the time had come to move into residential care. My wife and I were recommended Pear Tree Court and following our visit it was obvious that this would be the perfect solution.
Early days but so far very impressed with all aspects of the service provided. Brilliant staff.
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Review from K G (Daughter of Resident) published on 29 September 2022 Submitted via Postal Card • Report
Overall Experience 3.0 out of 5
My mum was chosen as 'resident of the day' which meant a carer asked me for any concerns/issues with my mum's care. I asked what had been done regarding her jewellery that went missing in the home, plus some other queries. I have had no response, a waste of time. I also reported to the care home manager
by email, that I had seen another visitor exit the home with a flat-screen TV under her arm that she did not have when she arrived. I have had no response. My view of the management is one of weakness, and not bothering to follow through and deal with things.
Reply from Samantha Debenham, Personal Assistant at Pear Tree Court

Thank you for your feedback. We’re grateful for your positive scores around the facilities, care and staff here at Pear Tree Court. We are very sorry to hear that you’ve not had a positive experience and that you feel your concerns were not addressed. We would like to reassure you that the TV incident that you refer to was not a theft. It was simply a relative removing their own TV from their loved one’s room as it was no longer required. Your feedback is important to us and we’d be happy to discuss this further with you in person.

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Review from Debra H (Civil Partner of Resident) published on 30 June 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sadly, after several years it’s no longer been possible to care for my partner at home, as her dementia gradually changes life for both of us. As a former nurse I have been particularly careful and thoughtful in finding the best new home I could to entrust with her care. In Pear Tree Court I have found
such a place and such a team. My partner has a wonderful room, plenty of space, all mod cons. The team on Napier and across the home have been amazing and truly focused on her needs, nothing is ever too much trouble. It matters that they have also made me feel so welcome, I visit at all hours and the approach is consistent.


The building is relatively new and has all the advantages of deliberate design, reflecting the best practice in creating a new ‘home’ for residents. The place is also spotless, huge thank you to all the staff, we are all on this journey together

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Review from Julie T (Daughter of Resident) published on 3 May 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Mum has been a resident at Pear Tree Court for a year now after many falls at home and being unable to cope living alone. Mum has settled in well and has nothing but praise for the staff, they are so kind and friendly (mum's words) and fulfil all her needs in a professional, caring manner. Mum enjoys
the entertainment and activities and having her hair done at the salon and has made friends. Pear Tree Court has a happy, feel-good vibe which adds to the atmosphere not only for the residents but also for family and friends.
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Review from Derek C (Husband of Resident) published on 29 April 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
My wife was admitted to Napier Floor with Alzheimer's when, after 2 years, I could no longer meet all her needs at home. I have been most impressed by the care and concern (love, even) shown by all the staff from the manageress right through to the regular lady who kept her room so pristine. This also
applied to the way I was treated on my many visits. My wife's needs were often anticipated and always met with gentleness and concern during the whole time she was there. She settled in very quickly and was happy and contented there, which speaks so well of the friendliness with which she was cared for. I cannot speak highly enough of the relief I felt, seeing how well she liked the staff and related to them. It was also a great comfort to me that someone was with her, holding her hand, during her last moments. My son and daughter also concur with these comments.
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Current Review Score: 9.7 (9.724)

Overview of Review Score

The Review Score of 9.7 (9.724) out of 10 for Pear Tree Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 37 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.724 for Pear Tree Court is calculated as follows: ( (334 Excellents x 5) + (81 Goods x 4) + (18 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 434 Ratings = 4.724
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Pear Tree Court is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 37 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Aug 2024

Overall Good

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (100)

Meet the Team (1)

Aimee

Aimee Sparks

Job Title: Home Manager Joined: 2023

I’m a qualified Registered General Nurse with 15 years of experience in both NHS hospitals and private care nursing homes. I was keen to join Pear Tree Court because of Care UK’s very good reputation and the development opportunities that are available. I was looking for a service to manage on a long-term basis.


Previously, I was an Interim General Manager and Clinical Quality Assurance Manager for a provider that supports residents with complex care needs. I also have experience working as a turnaround manager, where I supported a nursing home to move from ‘Inadequate’ to ‘Good’ in six months by building an entirely new team. I have a passion for nurturing colleagues, and it makes me proud to see my team shine.


As a Home Manager, I believe it’s important to have a fair but firm approach, a willingness to listen and a supportive and reassuring management style. You need to have an open door for colleagues and compassion for residents. Supporting my team to ensure excellent care is provided to keep residents and their loved ones safe and happy is the most important part of my role.


My favourite part of being a Home Manager is caring for residents on a long-term basis. This means I have the opportunity to really get to know them and their families and understand how to support them to live fulfilling lives.


When I’m not working, I enjoy taking trips with my family, showing my two daughters different cultures and areas of the world.

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