Pear Tree Court

Portsmouth Road, Horndean, Waterlooville PO8 9LN
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9.7 106 Reviews
  • Pear Tree Court, Waterlooville
Pear Tree Court is a purpose-built care home in Horndean, providing the very best care in stunning surroundings. The highly trained team offers residential, dementia and nursing care to short-term respite and permanent residents, as well as compassionate end of life care.

Luxury and comfort are key at Pear Tree Court. All bedrooms have en-suite facilities, and the home features its very own hair salon, café and cinema. Residents are also treated to a range of menu choices at mealtimes, designed around their individual tastes.

Every aspect of care and life at Pear Tree Court is personalised to each resident. The home team get to know each individual well so they can create care and lifestyle plans that meet their unique preferences.

Pear Tree Court is a ‘Veteran Friendly Framework’ accredited care home, recognising the best practice and highest standards of care for the Armed Forces community.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 72 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1649
  • Self-Funded Residential Dementia Care: from £1739
  • Self-Funded Nursing Care: from £1889
  • Self-Funded Nursing Dementia Care: from £1979
  • RESPITE Self-Funded Residential Care: from £1859
  • RESPITE Self-Funded Residential Dementia Care: from £1949
  • RESPITE Self-Funded Nursing Care: from £2099
  • RESPITE Self-Funded Nursing Dementia Care: from £2189

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Pear Tree Court to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Aimee Sparks (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (72)
  • Single Rooms with Ensuite Wet Room (72)

Parking

  • Parking on-site

Pear Tree Court Reviews (106)

9.7

Pear Tree Court has a Review Score of 9.7 (9.724) out of 10, based on 37 reviews in the last 2 years.
Over all time Pear Tree Court has 106 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Pear Tree Court
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Total of 106, showing 81-100
Review from T B (Daughter of Resident) published on 29 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Mum is very happy and supported by all the staff members who encourage her to participate in the activities within the home.
Thank you all for your help in looking after her with dignity and care.
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Review from P M (Daughter of Resident) published on 27 January 2020 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The home is clean and safe for my mum to live in. The staff are welcoming at reception and all carers are friendly and helpful. My mum has a warm room with ensuite which gives her privacy as she needs personal care by the carers several times a day. Recently they have nursed her back to better mobility
and health following some falls in her own house before she moved here in September. She enjoys seeing her visitors at any time and then she can see them in the coffee shop or the family room if needed.
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Review from J D (Wife of Resident) published on 28 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am entirely satisfied with the care at Pear Tree Court.
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Review from J T (Resident) published on 28 December 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found, as I have indicated, everything excellent. I also found the residents I met very pleasant. I cannot think of one thing in Pear Tree Court to find fault with. It is a charming, caring place, and feels so safe.
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Review from Steve D (Son of Resident) published on 4 November 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
When home help could not sustain my mother's needs, Pear Tree Court offered a dignified care package that instantly made my mother safe in their wonderful care, and in turn knowing that she is safe I felt a great burden of responsibility being lifted, that in her final chapter the care package would
be the best that could be offered in our area close to where her friends could visit and family members could come and go when they pleased. All the staff including importantly, the nursing staff, treated my mother with ultimate respect which unlike a hospital is truly humbling to witness. I would give thanks to the fact that nothing had been a problem during her stay especially when family members at times need as much comfort as those suffering, all of which was given with compassion in spades. They are a credit to our area which other homes strive to achieve the same level. Thank you to all the staff at Pear Tree Court - Horndean.
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Review from L H (Resident) published on 30 October 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I have been here for only five months and have found that I am happy and quite content with the treatment that I have received from all of the staff and helpers.
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Review from Margaret S (Partner of Resident) published on 27 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Pear Tree Court is a clean and welcoming home. Management make time to talk to residents/family and answer any questions they may have the staff through to maintenance are very pleasant and helpful, cannot fault the food and welfare of the residents. My partner has been in Pear Tree Court for 18 months
now. There is a variety of activities of which he enjoys when able also have entertainment come to the home most weeks. I would definitely recommend Pear Tree Court to family/friends.
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Review from Gerald E (Respite Resident) published on 15 August 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The immediate and lasting feeling given is of a comfortable well-established country hotel. It has a very welcoming atmosphere. Pear Tree court impressed me as a well organised and well-run care home. My room had a French window opening onto the garden, with en-suite, well designed and very comfortable,
except that I should have preferred a slightly softer mattress. Public rooms are spacious and brightly and tastefully decorated. They give an immediately warm, positive and very welcoming impression. The staff are first class - warm, friendly and cheerful and know their jobs which they do quietly and efficiently. Food was good. Red wine (my favourite). Service was bad. The wine itself was good, but on several occasions there was none available (and I am told this failure was not unusual), culminating with none available on each of my last three evenings.
Reply from Samantha Debenham, Personal Assistant at Pear Tree Court

Thank you for your review of Pear Tree Court – we’re delighted you enjoyed your stay with us.


We’re sorry that you were not able to enjoy a consistent mealtime offering including wine, we will review our ordering system to ensure we have a ready supply.


We hope to see you again!

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Review from Kelvin B (Son of Resident) published on 3 May 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mother moved to Pear Tree Court after a trial month in a, supposed rated, care home in north Kent. In Kent, it was found that my mother was frequently abandoned for hours on end, even when trying to achieve basic levels of care. In immediate contrast, my mother settled in very quickly into the Pear
Tree Court and we were both pleased with the care and attention she received from every member of the staff. It was appreciated that an instant response could not be made for every request/call as, obviously, the staff had other residents to look after. It was noted that the manager had previously been employed in the turn around of under-performing care homes. Encouragingly this meant that the manager was able to identify quickly any perceived shortfalls in performance, and importantly, what to do to ensure full rectification. We found the Pear Tree Court to be well led with the staff fully motivated and cheerfully trying to do a good job as possible for all the residents. The standard of cooking was excellent and much appreciated.
On arrival and having being alerted by a well-respected survey magazine, I expressed concern that should a resident die in the Pear Tree Court, then an excessive two-week charge of fees would be made after the date of death. This I considered to be unreasonable but was assured by both the manager and deputy that this company policy was under review. On that basis the contract was signed, the 2-week fee still remaining contractually binding. On the passing of my mother, I discovered that Care UK had changed this part of its policy to only a 3-day fee. This revision was subsequently honoured in full in my case, even though importantly I had not been invited to re-endorse a new contract. This action was impressive and reflects well on the integrity of Care UK. My family and I wish to thank all of the Pear Tree Court staff for all their efforts to make my mother as comfortable as possible during her final days.
Reply from Samantha Debenham, Personal Assistant at Pear Tree Court

Thank you for taking the trouble to share your views on our home. Firstly, may I offer our sincere condolences on the passing of your mother? We are pleased to hear that you were impressed with the care and support that the team were able to offer to your mother and your family and we’ll make sure that your kind comments are shared with the Pear Tree Court team. We revised our policy on charging for rooms last year in anticipation of new guidance from the CMA. As you correctly said, we now only charge for three days after a resident passes away unless a family wishes to keep the room for a little longer.

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Review from Brian T (Resident) published on 5 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
First class respite care of 6 weeks from hospital.
I only have praise for the care I received whilst at Pear Tree Court.
I would come to Pear Tree Court if there was an occasion. Well done.
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Review from Hilda R (Resident) published on 9 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My experience is extremely good. Everything is first class, care, food, interacting with many who reside. Complete care is available whatever you need.
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Review from Lin C (Daughter of Resident) published on 2 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Moving to Pear Tree Court was such a positive step for my dad. The management and staff are all so friendly, caring and supportive not only to dad but also myself. I will also be so grateful to everyone there, as I now have my dad back to his normal happy smiling self which is lovely to see.
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Review from Charlie P (Resident) assisted by family/friend published on 2 January 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I feel safe, comfortable and satisfied.
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Review from Debbie B (Daughter of Resident) published on 5 December 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am so grateful to all the staff at Pear Tree Court for making it possible for my mum to attend the wedding service of her granddaughter. One member of staff even gave up her day off to go with her. This is just one example of how everyone at the home goes out of their way to provide the very highest
standard of care and attention. We couldn't wish for a better place for our mum to be.
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Review from J S (Grandson of Resident) published on 30 October 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am pleased with how my Nan has settled into Pear Tree Court. She has made friends with other residents, goes out on lots of trips and is getting the care she deserves and needs. It has been a hard transition for her, but the staff have really helped try and help her settle.
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Review from Amanda R (Daughter of Resident) published on 14 August 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
Moving mum into respite was a hard decision to take but was made so much easier by the care and attention given by the team at Pear Tree Court. Initial meetings were supportive and as time has progressed they have all become important to all of us, especially as mum chose to stay. This was a combination
of great staff managed by a strong ethos of putting the resident first. Living at Pear Tree Court has given mum back her sense of belonging and she has thrived way beyond what we could have hoped for. Being a valued resident has given mum second wind as she relishes in daily activities and runs her own Knit and Natter group. The home is exactly that, we all love visiting, not just because the team make us feel welcome, but because when we visit mum now she's a joy to see. We cannot thank the care home manager and his team enough for giving mum back her spark and the endless laughter we all share knowing how happy and safe she is.
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Review from Lana M (Wife of Resident) published on 10 July 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
I am extremely pleased with the care and attention my husband receives daily. The facilities are amazing and the activities are well thought out and are suitable to residents needs and abilities.


Pear Tree Court itself is beautiful, everything is accessible and kept very clean and very tidy. I would

definitely recommend Pear Tree Court.
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Review from Linda K (Daughter of Resident) published on 22 May 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I recommended somebody today to the care home. I would definitely want to stay here if I was older!
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Review from D B (Son of Resident) published on 22 May 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We have found Pear Tree Court to be a positive and caring environment. The home and grounds are spacious and welcoming and contribute to us wanting to spend more time with dad.
We viewed many homes and Pear Tree Court stands out from the others in cleanliness, spaciousness, decor and professional
approach...We all want to move in with dad.
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Review from Nicola M (Daughter of Resident) published on 17 May 2018 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother was always adamant that she did not want to go into a home but a change in health meant that this was the only long-term option. From the time we first made contact with the home, they could not have been more helpful and welcoming. As a new, purpose-built care home, the environment is lovely
- visitors are welcome any time, food is fantastic and there are a lot of activities for residents. My mother has a lovely room with her own private patio. When she moved in, we asked whether we could bring outdoor furniture - there was no need as the home immediately ordered some for her. On the day of moving in, mother stated that she couldn't have found a better place and while she may have short-term memory problems, she seems to be fitting in very well and making friends and keeping busy - something she has said she wanted to do for some time.
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Current Review Score: 9.7 (9.724)

Overview of Review Score

The Review Score of 9.7 (9.724) out of 10 for Pear Tree Court is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.7 out of 5 from 37 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 37 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.724 for Pear Tree Court is calculated as follows: ( (334 Excellents x 5) + (81 Goods x 4) + (18 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 434 Ratings = 4.724
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Pear Tree Court is based on 37 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 72 registered maximum number of service users is 14.4, which has been reached with 37 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 13 Aug 2024

Overall Good

  • Caring Good
  • Effective Requires improvement
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (100)

Meet the Team (1)

Aimee

Aimee Sparks

Job Title: Home Manager Joined: 2023

I’m a qualified Registered General Nurse with 15 years of experience in both NHS hospitals and private care nursing homes. I was keen to join Pear Tree Court because of Care UK’s very good reputation and the development opportunities that are available. I was looking for a service to manage on a long-term basis.


Previously, I was an Interim General Manager and Clinical Quality Assurance Manager for a provider that supports residents with complex care needs. I also have experience working as a turnaround manager, where I supported a nursing home to move from ‘Inadequate’ to ‘Good’ in six months by building an entirely new team. I have a passion for nurturing colleagues, and it makes me proud to see my team shine.


As a Home Manager, I believe it’s important to have a fair but firm approach, a willingness to listen and a supportive and reassuring management style. You need to have an open door for colleagues and compassion for residents. Supporting my team to ensure excellent care is provided to keep residents and their loved ones safe and happy is the most important part of my role.


My favourite part of being a Home Manager is caring for residents on a long-term basis. This means I have the opportunity to really get to know them and their families and understand how to support them to live fulfilling lives.


When I’m not working, I enjoy taking trips with my family, showing my two daughters different cultures and areas of the world.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Pear Tree Court to verify any information. View our terms and conditions. Pear Tree Court has an Enhanced Service - more info.