
Well done and thank you so much to all the Alexandra House staff for providing such excellent care.Ann B(Daughter of Resident/Service User)

The care given was exceptionalTeresa D(Daughter of Resident/Service User)

The care she has received has been second to none in every area.Peter G(Son of Resident/Service User)

Well done and thank you so much to all the Alexandra House staff for providing such excellent care.Ann B(Daughter of Resident/Service User)

The care given was exceptionalTeresa D(Daughter of Resident/Service User)

The care she has received has been second to none in every area.Peter G(Son of Resident/Service User)

In the heart of Parkstone, Poole, Alexandra House is a safe and comfortable residential and dementia care home. This newly rebuilt home offers a pleasant and peaceful setting and a home-from-home atmosphere.
Alexandra House provides an environment where residents can feel at home, safe in the knowledge that someone is responsible for their well-being and care whilst relaxing and enjoying their surroundings with family and friends.
The home has 58 well-appointed...
Care Provided by Alexandra House
Primary Care Categories
- Older Person Care
- Dementia
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 58 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Facilities
- Own Furniture if required
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
Funding & Fees
Contact Alexandra House to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Care South
- Voluntary / Not for Profit Owned
Person in charge
- Lana Wright (Home Manager)
Local Authority / Social Services
Admission Information
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
Room Information
- Single Rooms (58)
- Single Rooms with ensuite Wet Room (58)
Alexandra House Reviews (111)
Alexandra House has a Review Score of 9.8 (9.849) out of 10, based on 31 reviews in the last 2 years.
Over all time Alexandra House has 111 reviews.
At Alexandra House my husband Tony and I have always been treated like part of a family; with the greatest love and respect. Everybody is very caring and helpful both to me and my husband. I always enjoy and look forward to my visits. Thank you to your lovely staff.
Thank you so much for your heartfelt words. It means a great deal to our team to know that you and Tony feel so welcomed, cared for, and part of the Alexandra House family. We truly appreciate your kind support and look forward to seeing you on every visit.
Always a pleasure to visit dad the staff are always very friendly and we have got to know them very well & enjoy a good laugh with them. The activities are varied and its fun to join in with them, the home is kept up to date with Wimbledon or the World Cup with bunting and decorations. I have also been very impressed in the "very hot weather" how good the staff are keeping the residents hydrated & the visitors.
Thank you so much for your lovely review. We're delighted to hear how much you and your dad enjoy the friendly atmosphere, activities and celebrations at the home. It's wonderful to know that our team's care and attention, especially during the hot weather, has been appreciated. Your kind words mean a great deal to us and the whole team.
The staff are wonderful, and nothing is too much trouble for them. All the care team are very friendly and professional, and no matter how busy they are always make time for a chat with families and residents. The Housekeeping team are also excellent. Food is great, First class, and the activities team are fantastic. Basically, it's a very happy home with nice people around, and as a family we couldn't wish for a better place for dad to live.
Thank you so much for your kind words and for taking the time to share your experience. We're delighted to hear that our care, housekeeping, catering, and activities teams have made such a positive difference for your dad and your family. Your feedback means a great deal to us, and we're honoured to be part of your dad's journey. Thank you for your trust and support.
She is happy, clean , cared for and loved. Care staff are wonderful with mum and are there if you need to chat and are supportive .
All the stress has been removed as GP , chiropodist, nurse visits, hairdressing visits are organised by care staff.
Mum's life has improved as has ours the family.
The food for mum is tasty and appetising and you can stay for meals if you ask .
I can honestly say all staff work together to give the best care x
Thank you so much for your kind and thoughtful review. It truly means a great deal to us to hear that your mum is happy and well cared for. Our team works hard to create a warm, supportive environment not just for our residents, but for their families too, so it's wonderful to know that this has...
The staff at Alexandra Hse have been amazing, the care and love they show my mum is such a comfort when we are not there. We have known two Home managers since our time with Caresouth and both have been supportive and caring when dealing with queries and managing mums various health issues. Special mention to Vanessa who is an absolute credit to Caresouth, always there for the residents with a smile and a hug, professional and supportive to families helping both residents and their relatives navigate this heartbreaking disease.
Caresouth provide exceptional care, I would not hesitate to recommend them to others starting this journey.
Thank you for your heartfelt review. We're truly grateful for your kind words and for trusting us with your mum's care over the years. It means a great deal to know our team has provided comfort and support during such a difficult time. We'll be sure to pass on your special thanks to the team, they'll be deeply touched.
This was truly the best place for my friend Ann to have spent her last 4 years, couldn't have asked for better care. Always greeted with a friendly smile and polite attitude nothing is ever too much trouble. The place is kept extremely clean and well maintained. Ann became an Alexandra House family member fitting in straight away, Ann had dietary issues and the chef went above and beyond trying to find foods Ann could eat. Alexandra House wouldn't be the kind, caring place it is if it wasn't for all of the people that work there, they fill it with love and compassion..I'm truly thankful that Ann had 4 wonderful years there until her passing in February..
Thank you so much for your incredibly kind and heartfelt words. It truly means a great deal to all of us.
We feel very privileged to have been part of your friend's life over those years, and we're so glad she felt at home here with us. Your recognition of our team's care, kindness, and...
When I was shown around Alexandra House, I was very impressed by the cleanliness, the positive attitude of the staff, the facilities and the attention to detail. My wife Dawn then spent three weeks as a resident, having respite care, and her experience proved the accuracy of my first impressions. Apart from a few instances of me needing to check a request had been followed up, the staff set very high standards, keeping a careful eye on providing the right medication at the right time, logging all information appropriately and doing their very best to provide all the necessary care. The catering was excellent, with commendable positivity over meal times and menus according to Dawn's needs; she particularly enjoyed the cooked breakfasts! All members of staff were consistently friendly and welcoming; their positive and people-centred approach spoke of excellent management. Communication was very good. I was advised of Dawn's three minor falls in a timely fashion, and appropriate medical checks were carried out afterwards. Dawn's time in Alexandra House did her a power of good. She made real progress. We're very grateful.
Thank you for your kind and thoughtful feedback. We're delighted to hear that the high standards, welcoming atmosphere, and person-centred care you experienced during the visit were reflected throughout the respite stay. It's wonderful to know the support, communication, and catering made such a...
Dad has been cared for in Alexandra House for 18 months. I cannot speak highly enough of the amazing staff that support him. Management, admin, and carers are handpicked. Dad loves his minibus outings! Staff above and beyond our expectations. I am kept informed of his health and daily life. Everyone is approachable, and nothing is too much trouble. Staff are knowledgeable, caring, kind and upbeat - a perfect team. 100% happy!
Thank you for your lovely review. We're so pleased to hear that your dad has been happy at Alexandra House. Your kind words about our team mean a great deal. We're proud to have such a caring and dedicated group of staff, and it's wonderful to know their support, communication, and the minibus...
I want to thank a member of staff who works on the station on the upper floor of the care home. She also works downstairs too. When my husband and I were concerned about my dad medication or help to assist him better she always gave help, listen to our concerns and if she could not answer the questions she would always come and find us or phone us at home, its all very new for myself and my husband and her help as help us immensely and is a true professional. I want to thank Alexandra House for helping my dad to settle well in the home and would recommend others to bring their loved ones here if needed care.
Thank you so much for your review. I will share your kind words with the team as I know they will be gratefully received. Many thanks once again, it means a lot.
I've been visiting Alexandra House for past two years on a weekly basis. I am so very impressed with the kind and caring staff. Every time their attitude towards the residents is kind, caring, friendly and always genuine. They all work very hard but manage to make everyone feel special. They are all kind and caring towards visitors. The kindness I have received has been exemplary. The home is absolutely spotless and everything very tidy. I can't speak highly enough about Alexandra House.
Thank you so much for your lovely review. I am so pleased to read how impressed you are with the team at Alexandra House - you have described everything they strive to be each day. I will share your kind words with them all as I know they will be gratefully received. Thank you once again, it means a lot.
Every time I visit my dear friend, the staff, each and everyone are helpful and friendly.
Thank you so much for your kind review. I will share your review with the whole team as I know they will all appreciate it very much, thank you once again - means a lot.
Alexandra House is always clean, safe and with smiling, helpful staff. From day 1 of my mum arriving, I knew she was in good hands and would be safe. All the staff genuinely care for the residents. The building is well maintained and always clean. Occasionally, there seems to be a few less staff but the majority of times it is well covered (I visit weekly). The staff treat the residents with dignity and an interest in their life prior to arrival. I recommend it to anyone.
Thank you so much for your kind review. I am so pleased you knew from day one, that Mum was in good hands and that you would recommend Alexandra House to anyone. I will share your lovely feedback with the team, I know it will be gratefully received. Thank you again, it means a lot.
In the last few months, since a change in management, there has been a marked improvement in all areas.
Thank you so much for your review. I am so pleased to read that you have been incredibly impressed. I will share your kind words with the team - I know it means a lot to them. Thank you again.
In-between my regular visits, I received numerous update calls and always felt assured he was well looked after and in safe hands.
He passed away recently however my wife and I were with him throughout. During this time, the staff were incredibly kind and considerate, alongside providing guidance, support and empathy during his final hours.
Thank you so much for your review, the wonderful feedback will be shared with the team and I know they will be very grateful of your kind words.
Made some enquiries on the Saturday and mum was in a lovely room by Sunday.
The team were fantastic in this speedy care and took time to find out about mums life, likes/dislikes etc so they could understand her needs.
Since this time , mum has now become a resident since her care needs to be ongoing.
The staff are always happy to see us when we visit and are very up to date on mums day to day progress when we ask about her.
So impressed with all the staff we have met, from the care home manager to anyone that assist with mums care.
With lovely facilities and good views, mum is able to live her best life.
Thank you so much for your thoughtful review. It's wonderful to know your mum is settling in well and feeling supported by our team.
This was the first time my 95-year-old mum had used any care home for respite for four weeks. Overall, it was a great success and she would be very happy to use your service in future.
Thank you. We're so happy to hear your mum had a positive first experience with us and would feel comfortable returning.
My aunty loves it here and she feels safe. Thank you from the bottom of my heart.
It means the world to know your aunty is now thriving and feeling safe, happy, and cared for. Your words are a wonderful testament to the dedication of our team, and we are so grateful for your trust.
Mum had to go for restbite care. On arrival at Alexandra House the centre manager helped get Mum out of the care and imediatley reasured and was kind to Mum. Her lovely staff settled Mum in as she was a little poorley. Then came to us the family and thoroughley explained everything about the facility to us whilst asking in depth questions about Mums life/likes/needs etc. We have visited many times and are allways welcomed no matter how busy the staff are. They make time for us and more importantly Mum. Excelent staff/care/quality.
Thank you for such a thoughtful review. We're so pleased to hear how welcomed and reassured both your mum and your family felt from the moment you arrived at Alexandra House. It's wonderful to know the team took time to truly understand your mum's needs and continue to make you feel valued during each visit. Your kind words mean a great deal to us all.
My mother, May, moved in to Alexandra House on 30th December 2024. It began as a 2week respite stay as she was becoming unable to cope at home even with carers. This steadily increased to more respite and then as Mum became more and more frail she was given end of life care and sadly passed away mid February. The seven weeks that she spent at Alexandra House were blessed. My sisters my brother and I were so very very grateful to all the staff for their care, their empathy - to mum to us and to all the family who visited- their professionalism and their patience. We could not have asked for more for our dear mother in her last weeks. I cannot stress highly enough the brilliance of Alexandra House and they all have my heartfelt thanks and admiration.
Thank you so much for your heartfelt words. It was a privilege to care for your mum, and we're truly grateful for the trust your family placed in us during such a special and emotional time.
Mum received careful attention throughout the day and the night with her comfort and dignity being main priority at all times. We truly believe that due to the exemplary care given, Mum's last journey was made as restful and dignified as it could possibly be.
We cannot thank you enough for your dedication and for the support that each one of you offered so generously and consistently to mum and to her family.
Thank you for your 5* review. We are so pleased to read such lovely comments about the care and the team. We will share this review with the home.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 10 June 2024Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (27) & Events (0)
- 13 Aug 2026
A Parkstone care home resident took part in a race around Poole Harbour to fulfil her special sailing wish. Chrissie, who lives in Alexandra House in Parkstone, spoke to the...
- 16 Jul 2026
Parkstone care home residents are taking in ‘amazing’ sea views during a ‘holiday at home’ at another local Care South care home. Residents from Alexandra House on Alexandra Road, are...
- 02 Jun 2026
Dorset care home residents delighted in a memorable musical afternoon created especially for them by the BSO, Care South and JPMorganChase. Hosted at JPMorganChase’s Bournemouth campus, the midweek event included...
There are no upcoming events for Alexandra House.
Awards / Recognitions (6)
- 30 Jan 2026Recipient: Care South
- 31 Jan 2025Recipient: Care South
- 31 Jan 2024Recipient: Care South
Accreditations
There are no accreditations posted yet for Alexandra House.
Meet the Team (1)

“Prior to joining Care South, I worked in a residential care home for 14 years where I started as a Care Assistant and progressed to Manager of the Dementia Community. I have a number of formal qualifications, such as an NVQ Level 5 in Health and Social care and in 2021, in my previous role, I won Manager of the Year at our annual awards.
My Mum was a Community Carer and gave me the push that I needed to go into the care industry, I have never looked back and love working in such a rewarding industry because every day is different. I get to meet people who all have different stories to tell, and I love making a difference in people’s lives and making sure that high-quality care is delivered daily.
I am extremely excited for the future of Alexandra House and very proud to be the Registered Manager of such a wonderful home.”
Frequently Asked Questions about Alexandra House
What types of Care is Alexandra House registered for?
Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Alexandra House have?
There are 58 Single Rooms.
What are the Facilities & Services at Alexandra House?
Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens are some of the Facilities & Services.
How far is Alexandra House to the centre of Poole?
3.0 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Alexandra House to verify any information. View our terms and conditions. Alexandra House has an Enhanced Service -what an Enhanced Service includes.