Barchester Queens Manor Care Home

Hello, my name is Margaret, and I have been proud to work in the care sector for over 40 years. I joined Barchester in February 2024, bringing with me extensive experience as a care home manager in a private nursing home, where I supported older people living with dementia and a wide range of physical and mental health needs.

I am deeply passionate about ensuring that every resident receives the highest standard of care and is able to lead a happy, fulfilled life.

I look forward to welcoming you to our home and sharing with you the warm, supportive environment we have created together.

Hi, my name is Coral, and I am Deputy General Manager here at Queens Manor.

I began working with Barchester when Queens Manor first opened after I moved up to Edinburgh from Swindon. I started working in care as helping others and making a difference gives me purpose and drive and I continuously strive to improve my skill set every day so that the residents receive the best possible care and so that I can lead the team well – After being promoted to Head of Unit and now after a very successful interview period, I have now been promoted to Deputy General Manager and I am super excited for the future here at Queens Manor.

I love getting to know the residents, their families, and I love the partnerships I’ve made with my colleagues and the wonderful team here.

Hi, my name is Hayley, and I am the Administrator here at Queens Manor.

I have experience working in the care sector since 2006, both clinically and administratively; this has given me a great insight into the needs and desires of people moving into a care community. I started working at Queens Manor in 2018 as the home administrator and worked together with the concierges to ensure the smooth running of the home.

I love that I can work in a job I enjoy with a great team, and I feel privileged to be part of this flagship home.

Hello, my name is Mary Jane. I have been proudly part of the Queens Manor family for over a year and now have the pleasure of leading our Activities and Lifestyle team.

I’ve worked in the care sector for over five years, gaining experience across different roles before finding my passion in creating meaningful, joyful experiences for residents. What drew me to Queens Manor is what keeps me here — it’s a home that values individuality, growth, and self-expression, and it’s a place where residents, families, and staff feel truly seen and welcomed.

Every day, I’m inspired by the dedication, kindness, and teamwork around me. I love knowing that the activities we create add purpose, enjoyment, and connection to daily life — and I feel lucky to be part of a team that shares that same goal.

Hello! My name is Raymond Thomson, and I am the Head Chef at Queens Manor Care Home.

Here at Queens Manor, we provide a wonderful choice of beautiful, delicious and nutritious dishes. The food and dining experience at Queens Manor is recognised as an integral part of the lifestyle here at the home, and I am committed to working alongside the Head of Lifestyle to ensure that our residents' needs and expectations are not only met, but exceeded.

When I was a child, I spent a lot of time with my brother, who was a chef – this is how I caught the Chef Bug, and from here I dedicated my time to developing my skills and becoming great at what I do!

Having a background in hotels, weddings and events, I have the knowledge and experience to cater to our residents' individual dietary needs, as well as the creativity to ensure that our mealtimes are also exciting times!

Hi, my name is Kathleen, and I am the concierge here at Queens Manor.

I have had a long history of working with the public and felt that it was time for a new challenge in my life. Every day is different here at Queens Manor, no two days are ever the same. It has been wonderful getting to know the team as it grows and develops.

The best part of my job is meeting new people, showing them what we provide and getting to know each person well as they move in and become part of Queens Manor Community

My name is Jennifer and I am one of the Team Leaders here at Queens Manor. My role is to ensure that all of the residents are receiving the care and service that they deserve – this ranges from personal care to lifestyle choices. Having worked in care settings for over 17 years, I bring with me a wealth of knowledge to ensure that expectations are not only met, but exceeded.

One of my favourite parts of working at Queens Manor is definitely talking to the residents and hearing about their life stories – It is truly amazing to hear everyone’s backgrounds and different spiritual, cultural and professional travels.

I always say choose a job you love & you will never work a day in your life, and this very much remains true for my role at Queens Manor.

My name is Nicoleta and I am the Head Housekeeper at Queens Manor.

When asked what my favourite part of my job is, I really struggled to think of just one thing. If I had to choose, I would say building relationships with the residents and my colleagues.

We are delighted to introduce you to our Resident Ambassador, Connie, here at Queens Manor Care Home.
Connie is a valued member of our community, and we are thrilled to have her represent our residents.
As Resident Ambassador, Connie serves as a voice for fellow residents, communicating their wishes, suggestions, and feedback to our staff members.
Connie makes such a positive impact in our care home.

I have spent 26 years working as a care auxiliary within the NHS, as well as supporting individuals in the community as a carer. My first experience in reception work began as a volunteer at St Columba’s Hospice, and more recently, I have gained further front-of-house experience in a local hotel.

I’m passionate about delivering excellent customer service, and I’m genuinely excited to begin my journey with Queens Manor.

James has recently retired from his role in the Scottish Parliament and has joined our team recently. James, who has a horticultural qualification, says he is loving the opportunity to work with QM Gardeners to plan and develop a colourful and inclusive garden space.

He's already drawn up a plan with residents and said,' It's not like work at all!