Carpathia Grange

2 Southampton Road, Hythe, Southampton SO45 5GQ
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9.9 124 Reviews
  • Carpathia Grange, Southampton
Carpathia Grange in Hythe, Southampton is a state-of-the-art, purpose-built care home where everything is designed to enable residents to enjoy a fulfilling lifestyle. The home has its own hair and beauty salon, café and cinema, plus beautifully furnished lounges, sitting areas and lovely landscaped gardens.

The skilled and dedicated home team provides a wide range of short-term and permanent care services, including residential and nursing care through to dementia care. All care is person-centred, meaning it is tailored to the person’s unique needs, preferences and interests.

The lifestyle team organises daily group and one-to-one activities, as well as regular entertainment and outings, so every day is meaningful for residents.

Carpathia Grange is a ‘Veteran Friendly Framework’ accredited care home, recognising the best practice and highest standards of care for the Armed Forces community.

They are proud to have been internally accredited with the evidence-based, person-centred Care Fit for VIPS.

Carpathia Grange is proud to be accredited with the Gold Standards Framework Care Homes Programme. This demonstrates the team's skill and commitment to delivering high-quality, person-centred care to residents at the end of their life.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 62 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Convalescent Care

Facilities

  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Bar/Café
  • Television point in own room

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1660
  • Self-Funded Residential Dementia Care: from £1750
  • Self-Funded Nursing Care: from £1900
  • Self-Funded Nursing Dementia Care: from £1990
  • RESPITE Self-Funded Residential Care: from £1760
  • RESPITE Self-Funded Residential Dementia Care: from £1849
  • RESPITE Self-Funded Nursing Care: from £2000
  • RESPITE Self-Funded Nursing Dementia Care: from £2090

Fees are subject to a pre-admission needs assessment which is required to fully understand the level
of care and support required by each individual. Premium rooms normally require an additional charge.
Nursing fees include the Funded Nursing Contribution (FNC) if you are eligible. There are no additional fees
for respite stays.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Use of in-house cinema
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Carpathia Grange to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Jodie Farr (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2019

Room Information

  • Single Rooms (62)
  • Single Rooms with Ensuite Wet Room (62)

Carpathia Grange Reviews (124)

9.9

Carpathia Grange has a Review Score of 9.9 (9.865) out of 10, based on 37 reviews in the last 2 years.
Over all time Carpathia Grange has 124 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Carpathia Grange
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Total of 124, showing 21-40
Review from K H (Daughter of Resident) published on 14 June 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have nothing but praise for Carpathia Grange. I didn't know how to proceed about getting respite care for my Mother, everything was explained to me, and help was given when I wasn't sure. The customer relations manager even helped me with social services and got the ball rolling. She went above and
beyond. The staff are the friendliest, happiest people ever and nothing is too much trouble. They are so busy but always have time to help anyone. I wouldn't have any doubt in her going back there or recommending them.
Reply from Reviews Team, Reviews Team at Carpathia Grange

Thank you very much for taking the time to leave us feedback about your experience. At Carpathia Grange Care Home - Care UK, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from K F (Daughter of Resident) published on 10 June 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The care given at Carpathia Grange is outstanding. The staff are extremely helpful, caring, and respectful towards everyone, residents and family members. I have worked in care for many years myself and I have to say Carpathia Grange is by far the best I've come across and I would highly recommend it.
I feel my mum is cared for to a high standard which gives our family peace of mind.
Reply from Nicola Toomer, Reviews Team at Carpathia Grange

Thank you very much for taking the time to leave us feedback about your experience. At Carpathia Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Many Thanks and lovely to meet Mum and all of your family.

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Review from N T (Son of Resident) published on 23 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum went into Carpathia Grange approximately 6 months ago, the standard of care has been excellent, the staff have been very supportive, and helpful in getting her settled. In addition, the level of communication is very good, helping/ explaining DOL process, support in applying for attendance allowance,
and also just generally keeping us informed of how she is coping.
Reply from Nicola Toomer, Reviews Team at Carpathia Grange

Thank you very much for taking the time to leave us feedback about your experience. At Carpathia Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. It is a pleasure to look after Mum and meet your lovely family. Thank you.

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Review from Peter H (Son of Resident) published on 20 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Sadly I lost my dad this month and just wanted to let everyone know about the care/support Dad and we received from all the staff at Carpathia Grange.
From start to finish all the staff have been outstanding in their care and support and even though Dad was unable to participate in some activities
the staff made sure he was occupied and stimulated in some way (he loved the Mobil music/activities TV screen) also loved visiting the garden and listening to the birds.
Dad always spoke of their excellent care and thoughtfulness throughout his time in Carpathia.
I personally would like to thank all the team in Carpathia for helping me through his final days and hours, you made this sad time much more bearable.
Thanks for everything.
Reply from Nicola Toomer, Reviews Team at Carpathia Grange

Hi Peter, thank you very much for taking the time to leave us feedback about your experience. At Carpathia Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. We as a team have very fond memories of Dad and you all as a family. Please do all keep in touch.

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Review from Dawn H (Daughter-in-law of Resident) published on 20 May 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
I would recommend Carpathia Grange to anyone with elderly relatives who need that extra care with all staff genuinely concerned with their patients' well-being whatever their complex needs may be there seems to be something to help and keep their residents stimulated and comforted. During my father-in-law's
stay he was treated with all the dignity and respect we all desire for our loved ones. I was truly impressed with the way we were welcomed and kept informed every step of the way until he sadly passed and how truly professional and helpful everyone is. My sincere thanks and gratitude go to everyone.
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Review from S H (Daughter of Resident) published on 15 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All the staff are efficient, caring, compassionate and kind. My Mother has settled well and is much less anxious than at home. The staff are helpful and approachable at all times.
Reply from Nicola Toomer, Reviews Team at Carpathia Grange

Thank you very much for taking the time to leave us feedback about your experience. At Carpathia Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Love to you all.

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Review from Joan H (Resident) published on 12 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Surroundings are perfect. Excellent staff and carers. Had a lovely day on my birthday recently and a delicious cake provided to include residents nad friends. Food could do with some thought.
Reply from Samantha Debenham, Reviews Team at Carpathia Grange

Thank you for your review, we set very high standards at Carpathia Grange and were happy to hear that you are pleased with the home surroundings and staff members. We loved celebrating your birthday with you recently and glad you enjoyed the cake. Food is a very important part of what we offer residents here at Carpathia Grange. We've recently welcomed a new head chef who is enjoying meeting with residents and taking on board their suggestions to plan a brand new menu to include lots of healthy and delicious choices for all residents. Feedback from residents and families, since our head chef has joined has been very positive. If you have any further concerns or suggestions about the food or any other matters, we can, of course, arrange a meeting with our head chef or home manager at a convenient time for you.

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Review from J C (Resident) published on 28 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Carpathia Grange is a lovely place to end your days, it is like a home. Now, I do artwork which I have never done before and many other things.
Reply from Nicola Toomer, Reviews Team at Carpathia Grange

Thank you so much for writing this review, it is so lovely to hear what our residents feel about living at Carpathia. Many thanks.

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Review from O F (Son-in-law of Resident) published on 20 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The admissions manager was very patient with us as we tried to get the mum-in-law into agreeing to move to Carpathia. The experience since has been of genuinely caring staff with a homely atmosphere that is essential for the difficult transition of someone used to their independence. Thank you for making
this work.
Reply from Nicola Toomer, Reviews Team at Carpathia Grange

Thank you so much for taking the time to write this review, it is truly appreciated and we are so pleased that everything worked out so well. Many thanks Nikki

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Review from Graham H (Friend of Resident) published on 18 March 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
All the staff are friendly and extremely helpful while staying very professional in what they do taking time to reassure you that everything is done in the best interest of the resident. I cannot rate Carpathia Grange highly enough and my friend is extremely happy there.
Reply from Nicola Toomer, Reviews Team at Carpathia Grange

Thank you so much for your lovely review we really appreciate all of our wonderful families and friends support.

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Review from Kim M (Daughter of Resident) published on 23 February 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My mum had a fall and broke her hip in November 2023, she spent three weeks in hospital after developing pneumonia too. She had to have respite care at Carpathia Grange because she wouldn't have managed at home. She was well fed and cared for and the staff were all lovely.
Reply from Nicola Toomer, Reviews Team at Carpathia Grange

It was an absolute pleasure to look after Mum and to meet you all. Hope she is keeping well. Always welcome to pop by and see us. Thank you for taking the time to write us a review, very much appreciated.

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Review from S M (Son of Resident) published on 21 February 2024 Submitted via Website • Report
Overall Experience 2.0 out of 5
My Mum is a resident of this care home, she suffers from dementia, she is generally happy and says that she likes it at the home, however as a relative I cannot say the same, since moving into the home in the summer of 2023 I have not been very impressed with the level of care provided for £6k + per
month, we have encountered lost and mislaid jewellery, Mum wearing other residents clothes, looking dishevelled, lack of personal hygiene, recently turned up and the clothes Mum is wearing are soaked in urine, raised concerns with Carpathia’s management but nothing changes, all for £1500+ per week, looks great from the outside and decor etc, but not too sure what is happening regards to the management of the home.
Reply from Samantha Debenham, PA to Marketing Director at Carpathia Grange

Thank you for your recent review of our service at Carpathia Grange. We are very pleased to hear that your mum is happy and likes the home she lives in. However, we are sorry and disappointed to hear that you have concerns.

Our management team are continuously working with all departments to ensure that residents are settled and well cared for in every aspect. We would be grateful if you could please get in touch to confirm who you spoke to in management about your concern over the weekend, as we do not seem to have any correspondence about this until Monday morning when one of your family members contacted the home manager and shared the concerns. As explained in our last meeting, your mum's care needs are extremely complex, and the team are continually trying their best to assist without causing distress. As you can imagine, dementia care is often complex and the team endeavour to do the best for Mum by balancing both her physical and emotional care needs. We are more than happy to meet with you to discuss this in more detail.

Residents with dementia will at times mislay items and we work towards minimising this as much as possible. There are times that residents do not have adequate supplies of clothing or have accidents and there is a need to use spare clothing we have in the home for such eventualities (not other residents). Management have met with you previously and have always listened to your concerns. We would like to invite you to meet in person to go through your concerns thoroughly.

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Review from Anita P (Daughter of Resident) published on 25 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My dad was initially admitted to Carpathia for respite, which has since become permanent. We felt lucky to get a room for him as it was an emergency situation and we knew we wanted him to be here as they took such excellent care of my mum when she needed it. The team couldn’t have been more welcoming
and helpful with the logistics and everything involved in the move. The staff are really lovely - cheerful, welcoming, caring and understanding to both my dad and the family. I feel that everyone is very approachable. I can call with any issues and they are resolved immediately. They also keep me updated on any changes to my dad’s circumstances. It is such a relief that he is being kept as safe as possible, that all his meds are updated appropriately and administered regularly and that he is getting a well-balanced diet. He has improved already. The surroundings are bright, clean and cheerful and it’s always lovely to visit as everyone is so welcoming.
Reply from Nicola Toomer, Reviews Team at Carpathia Grange

Thank you so much for writing this review for us it really means so much to our team who read this fabulous feedback.

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Review from Brian A (Son of Resident) published on 23 January 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father has dementia and has been living in Carpathia now for over a year, and is quite happy there. As it’s a purpose-built care home the layout is well thought out and the rooms and decor make it a nice place to stay. The staff are very welcoming and do a fantastic job caring for all the residents.
They try hard to keep the residents entertained and happy on a daily basis. The food is great and good choices every day, I know my father loves it. The managers and office staff are very knowledgeable and helped me a lot when my father first came to stay. We have thought of Carpathia for some time now as visiting dad at his home.
Reply from Nicola Toomer, Reviews Team at Carpathia Grange

Many Thanks for taking the time to write this review for us at Carpathia Grange. It is very much appreciated by all.

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Review from J W (Friend of Resident) published on 7 November 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
I visited Carpathia Grange on Thursday 26th and Friday 27th October 2023. The staff were all very welcoming and the lunch we had on the Thursday was lovely.
I found my friend to be happy and in good spirits and she has everything she needs. I gave a couple of items to reception for her name to be
put on them and the receptionist said she would make sure it was done. All in all, a very pleasant visit.
Reply from Nicola Toomer, Reviews Team at Carpathia Grange

Hi J W (friend Of Resident), thank you very much for taking the time to leave us feedback about your experience.
At Carpathia Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.

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Review from Jane G (Daughter of Resident) published on 5 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
From our initial visit, through to Dad’s welcome at Carpathia Grange and ongoing care, support from all team members has been absolutely outstanding. The rooms and facilities are exceptional with plenty of space, always clean and tidy and variety of food options available at all meals – the café with
daily treats and lovely coffee is a great location for residents and visitors. We recently celebrated Dad’s birthday and the team arranged a private lounge, fully decorated with balloons and streamers, bluetooth speaker and the most incredible chocolate cake – Dad and the whole family had a wonderful afternoon. We cannot thank you enough for helping us all through the transition and for looking after Dad (Mum and the whole family) so well.
Reply from Nicola Toomer, Reviews Team at Carpathia Grange

Hi Jane G (daughter ff resident), thank you very much for taking the time to leave us feedback about your experience. At Carpathia Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Dad and all of your family were a pleasure to look after.

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Review from D P (Friend of Resident) published on 4 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
It is always a very pleasant experience when I come to visit at the Carpathia Grange. Lovely, helpful, cheerful staff and it's always welcoming, bright and friendly.
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Review from Margaret J (Sister of Resident) published on 12 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My brother has settled in better than I thought, they tell me of any changes in his needs and routines. We are always welcomed with a nice hello when we arrive and nothing is too much trouble, if we have any issue they deal with it right away.
Reply from Nicola Toomer, Reviews Team at Carpathia Grange

Hi Margaret J (sister of resident), thank you very much for taking the time to leave us feedback about your experience. At Carpathia Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one. Lovely as always to see you both visit and for us to look after your brother.

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Review from Barbara A (Sister of Resident) published on 5 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff are very caring both to my brother and myself. Nothing too much trouble and are very supportive in any situation. Really do an excellent job!
Reply from Nicola Toomer, Reviews Team at Carpathia Grange

Hi Barbara, thank you very much for taking the time to leave us feedback about your experience.
At Carpathia Grange Care Home - Care UK we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Always a pleasure, you can contact us at any time.

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Review from Peter B (Son of Resident) published on 21 August 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Since being at Carpathia Grange for just over six months, my mum is now considerably more independent and happy. She is looked after really well and, for the first time in a long while, she now enjoys the quality of her life. Her health is considerably better, and she feels safe knowing that every member
of staff looks after her.
Reply from Kaylie Jennings, Reviews Team at Carpathia Grange

Thank you very much for taking the time to leave us feedback about your experience.
At Carpathia Grange, we set a high standard for ourselves, so we are very pleased to hear that your experience with us has been a positive one.
Many thanks, Carpathia Grange team.

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Current Review Score: 9.9 (9.865)

Overview of Review Score

The Review Score of 9.9 (9.865) out of 10 for Carpathia Grange is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 37 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 36 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.865 for Carpathia Grange is calculated as follows: ( (398 Excellents x 5) + (38 Goods x 4) + (2 Satisfactorys x 3) + (2 Poors x 2) + (3 Very Poors x 1) ) ÷ 443 Ratings = 4.865
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Carpathia Grange is based on 36 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 36 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Sep 2024

Overall Good

  • Caring Outstanding
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (105)

Meet the Team (1)

Jodie

Jodie Farr

Job Title: Home Manager Joined: 2025

We have a terrific team at Carpathia Grange. I started working here in 2020 and have progressed from Team Leader to Unit Manager, Deputy Manager, and Home Manager.


We all work incredibly hard, and I am proud of what we have achieved. So far, we have received gold standard framework accreditation, which shows that we consistently deliver high-quality end-of-life care when needed.


We have also achieved VIPS accreditation, which focuses on high-quality person-centred care for residents living with dementia. Both demonstrate our commitment to residents, ensuring we make a real difference to those we support.


As a Home Manager, it’s important to have good communication skills, be transparent and have a vision for high standards. As a leader, you also need to be positive and approachable; it is my role to provide help and support to colleagues as well as residents.


My favourite part of working here is ensuring all residents enjoy being at Carpathia Grange. We create happy memories and actively nurture healthy lifestyles. Seeing smiles on the lovely faces of residents makes me smile too. I feel privileged to be able to make such a positive difference in people’s lives.


Outside of work, I love a spa day to unwind and relax. I also enjoy spending time with my family.

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