Carpathia Grange

Since my sister has been in Carpathia Grange Care Home the quality of her well-being is excellent. Her interaction with the staff and activities has improved her quality of life.

The nursing staff were extremely professional and go the extra mile. We felt that the senior management team need to complete more frequent checks to validate tasks are completed to the standard expected. However, the palliative care received by our mum and the care given to the family were outstanding.

Everything was brilliant, I really enjoyed myself here.

Mum needed respite care after a few weeks in hospital. Coordination with the discharge staff was smooth. She has been helped to get back her independence, mobility and confidence so that she is ready to go home soon. She has particularly enjoyed the food choices and the outside space. Staff have made that little bit of extra effort to make her comfortable and welcome. This made a huge, positive difference.

We have a carer from the lifestyle team, he comes in most mornings. He is very kind and thoughtful, he really brightens up the morning. He likes making us coffee but usually the machine packs up on him, so we all chirp him about that.

Fabulous place!

All the staff couldn't have done more to make my mother-in-law feel more welcome and looked after. Also, we as her family were reassured and updated on how Mum was getting on the whole time. Such a lovely relaxed homely feel as you walked around and Mum loved the food and getting involved in a lot of the activities... even started knitting!

The staff at Carpathia welcomed my dad into the home with open arms. He was very pleased to be there and said it was fantastic. The rooms are large, clean and welcoming with everything he needed. The staff made his stay as comfortable as possible. Unfortunately, he was seriously ill, but from the start of his stay to the end of his life, he was very well taken care of. Thank you so much.

Very good care home. Mom loves it here. All staff very helpful and very nice letting family visit.

After surveying all the available homes in our area for Mum, she chose Carpathia Grange Care Home as the most suitable for her. It being new and purpose-built with nice rooms and very good and caring staff. Mum seems quite settled and well looked after. Room for improvement! There seems to be a lot of agency staff. While we understand it is necessary to manage the home, consistency would be better for the residents. Also, Mum struggles with the lack of choice to the main menu. There are some very nice gardens, it's a shame they don't get the same level of care and attention as the residents! Overall, full marks must go to all the staff for their dedication and kindness.

Carpathia Grange Care Home staff treat my husband like a family member, even the cleaner said today she loves to visit the residents while she is cleaning their rooms. Carpathia Grange makes you feel really welcome all the time. I would highly recommend. Carpathia Grange is like a five-star hotel. It's an excellent nursing home.

We moved our mother to Carpathia from another home and can honestly say that it was the best thing we could have done. From the front door through to the bedroom, everything shouts an efficient welcome. The staff are all professional, focused, friendly, supportive and efficient. Visiting is a joy to find a very relaxed and cared for mum, who talks lots about the lovely staff. Plenty of activities to entertain and excellent food to nourish. Mum has her sparkle back and that is down to Carpathia. Staff motivation and enthusiasm comes from strong and supportive management. This is evident at all levels.

I am extremely impressed every time I visit Carpathia Grange Care Home by firstly the lovely atmosphere, by the reception and administration staff who are friendly, efficient and quick to any and worries or misgivings. Everywhere is immaculate and the decor is beautiful. The residents' rooms are light and warm with ensuite, beautiful facilities. The carers and nursing staff show respect, kindness and interest in their work. The menu shows amazing choices.

My friend was at end of life care. Acorn ward treated her with dignity and saw to all her needs.

Once we had the lateral flow test, we were able to view the home inside. It is like walking into a 5-star hotel. Every single member of staff I met introduced themselves. Carpathia has a real sense of kindness and warmth from everyone you meet. It was a stressful time moving my mum, who has dementia, but the staff made the whole process very smooth and calm. I have been kept in close contact each day on Mum's progress which is very kind. I would thoroughly recommend Carpathia Grange.

Having not gone through this process before but knew it was the right thing to do! We needed all the help we could get to navigate the situation and Carpathia staff were fabulous, from our initial contact probably a year ago when it was first open when we were only discussing ideas for my aunts future to when all of a sudden she needed support full time from November 2020 onwards. Always at the end of the phone for even silly questions and even now helping me with support in the forms that need filling in. They contact us regularly with updates on my Aunt's progress and if any extras needed eg toiletries, which is so reassuring. My Aunt is incredibly happy and feels safe and is radiant, the best she has looked and felt for years! Thank you. Book my stay in twenty years time!

During the difficult period of COVID Carpathia Grange staff have taken care of mum throughout. Regular posts on Facebook allow us to see how mum is getting along with photos of her taking part in activities and celebrating her Birthday. I cannot fault the staff for her care and support they have given not only to mum but also in contracting us when any concerns have been raised about mum's care.

I live in Australia, my mum resides at Carpathia Grange. I work in aged care and so I know what to look for, I am extremely happy with the way the staff are looking after mum, their care and love is outstanding! They keep me in the loop with regular photos, I can ring and speak to mum any time. Nothing is too much trouble. With all what is going on, it is so reassuring to know that mum is happy and safe, especially being so far away. Thank you so much to everyone, the staff are amazing and I could not be happier with where my mum is.

My mother-in-law is very happy at Carpathia and we have full confidence in the care she is receiving. They communicate regularly with us and have made video calls possible so she can see her grandchildren.

They have looked after my Nanna so well. She went in not being able to walk after breaking her hip and staff have really encouraged her to become independently mobile again! All the staff seem lovely and one person, in particular, takes the time to WhatsApp me to tell me when it’s a good time to videocall nanna which is lovely. The manager was very helpful when my Nanna had just moved in and we had concerns about a pressure sore that she had got whilst in hospital.