Carpathia Grange

My mum went into Carpathia Grange approximately 6 months ago, the standard of care has been excellent, the staff have been very supportive, and helpful in getting her settled. In addition, the level of communication is very good, helping/ explaining DOL process, support in applying for attendance allowance, and also just generally keeping us informed of how she is coping.

Thanks for everything.

I would recommend Carpathia Grange to anyone with elderly relatives who need that extra care with all staff genuinely concerned with their patients' well-being whatever their complex needs may be there seems to be something to help and keep their residents stimulated and comforted. During my father-in-law's stay he was treated with all the dignity and respect we all desire for our loved ones. I was truly impressed with the way we were welcomed and kept informed every step of the way until he sadly passed and how truly professional and helpful everyone is. My sincere thanks and gratitude go to everyone.

All the staff are efficient, caring, compassionate and kind. My Mother has settled well and is much less anxious than at home. The staff are helpful and approachable at all times.

Surroundings are perfect. Excellent staff and carers. Had a lovely day on my birthday recently and a delicious cake provided to include residents nad friends. Food could do with some thought.

Carpathia Grange is a lovely place to end your days, it is like a home. Now, I do artwork which I have never done before and many other things.

All the staff are friendly and extremely helpful while staying very professional in what they do taking time to reassure you that everything is done in the best interest of the resident. I cannot rate Carpathia Grange highly enough and my friend is extremely happy there.

My mum had a fall and broke her hip in November 2023, she spent three weeks in hospital after developing pneumonia too. She had to have respite care at Carpathia Grange because she wouldn't have managed at home. She was well fed and cared for and the staff were all lovely.

My Mum is a resident of this care home, she suffers from dementia, she is generally happy and says that she likes it at the home, however as a relative I cannot say the same, since moving into the home in the summer of 2023 I have not been very impressed with the level of care provided for £6k + per month, we have encountered lost and mislaid jewellery, Mum wearing other residents clothes, looking dishevelled, lack of personal hygiene, recently turned up and the clothes Mum is wearing are soaked in urine, raised concerns with Carpathia’s management but nothing changes, all for £1500+ per week, looks great from the outside and decor etc, but not too sure what is happening regards to the management of the home.

My dad was initially admitted to Carpathia for respite, which has since become permanent. We felt lucky to get a room for him as it was an emergency situation and we knew we wanted him to be here as they took such excellent care of my mum when she needed it. The team couldn’t have been more welcoming and helpful with the logistics and everything involved in the move. The staff are really lovely - cheerful, welcoming, caring and understanding to both my dad and the family. I feel that everyone is very approachable. I can call with any issues and they are resolved immediately. They also keep me updated on any changes to my dad’s circumstances. It is such a relief that he is being kept as safe as possible, that all his meds are updated appropriately and administered regularly and that he is getting a well-balanced diet. He has improved already. The surroundings are bright, clean and cheerful and it’s always lovely to visit as everyone is so welcoming.

My father has dementia and has been living in Carpathia now for over a year, and is quite happy there. As it’s a purpose-built care home the layout is well thought out and the rooms and decor make it a nice place to stay. The staff are very welcoming and do a fantastic job caring for all the residents. They try hard to keep the residents entertained and happy on a daily basis. The food is great and good choices every day, I know my father loves it. The managers and office staff are very knowledgeable and helped me a lot when my father first came to stay. We have thought of Carpathia for some time now as visiting dad at his home.

I found my friend to be happy and in good spirits and she has everything she needs. I gave a couple of items to reception for her name to be put on them and the receptionist said she would make sure it was done. All in all, a very pleasant visit.

From our initial visit, through to Dad’s welcome at Carpathia Grange and ongoing care, support from all team members has been absolutely outstanding. The rooms and facilities are exceptional with plenty of space, always clean and tidy and variety of food options available at all meals – the café with daily treats and lovely coffee is a great location for residents and visitors. We recently celebrated Dad’s birthday and the team arranged a private lounge, fully decorated with balloons and streamers, bluetooth speaker and the most incredible chocolate cake – Dad and the whole family had a wonderful afternoon. We cannot thank you enough for helping us all through the transition and for looking after Dad (Mum and the whole family) so well.

It is always a very pleasant experience when I come to visit at the Carpathia Grange. Lovely, helpful, cheerful staff and it's always welcoming, bright and friendly.

My brother has settled in better than I thought, they tell me of any changes in his needs and routines. We are always welcomed with a nice hello when we arrive and nothing is too much trouble, if we have any issue they deal with it right away.

Since being at Carpathia Grange for just over six months, my mum is now considerably more independent and happy. She is looked after really well and, for the first time in a long while, she now enjoys the quality of her life. Her health is considerably better, and she feels safe knowing that every member of staff looks after her.

My mum has been in Carpathia Grange for two years this coming October 2023 and she is so happy in there, she told me it's the closest to home because she feels it's like home.

They are always most welcoming to relatives and it feels like home from home.

Unclear what the problem is with my wife. She is unwilling to partake in activities and has been like this for many months.

The customer relations manager, at Carpathia Grange Care Home, went to a lot pf trouble to accommodate my husband at Carpathia Grange - nothing was too much trouble. The welcome was ver warm there and everyone is very helpful and friendly. He has settled very well and is very happy there. He is very well cared for in every respect and he feels very much at home. The meals are well thought out - balanced, varied and nourishing. The personal care is provided with compassion and dignity.