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Upton Mill Care Home

Mercer Way, Off Quercus Road, Tetbury, Gloucestershire GL8 8FH
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we are very pleased with the levels of care and attention my mother has received.F F(Daughter of Resident/Service User)
Upton Mill Care Home, Tetbury
Facilities are second to none - wonderful designs in the lounges and seating for all requirementsSheila S(Partner of Resident/Service User)
Upton Mill Care Home, Tetbury
I am delighted that my aunt has a place at Upton Mill and I know she is in the best place for her.Charles B(Power of Attorney of Resident/Service User)
Upton Mill Care Home, Tetbury

Located easily off Quercus Road, Upton Mill Care Home provides expert residential, dementia, nursing and respite care in exceptional surroundings designed specifically with the needs of their residents in mind. A spacious café area is at the heart of the home, where residents, their family and their friends can gather socially. The home also benefits from a cinema, gym, hair salon, a dedicated activities and wellbeing room and a private...  

Care Provided by Upton Mill Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 64 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Bariatric Care/Obesity
  • Convalescent Care
  • Acquired Brain Injury (ABI)

Facilities

  • Own Furniture if required
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,790N/A
Nursing CareFrom £2,045N/A

The home provides person-centred dementia care, as well as respite stays for those seeking a short-term break or convalescence care following illness or surgery.

Their Weekly Fee rate is dependent on the type of room you choose to reside in and will be confirmed once we have carried out a pre-admission needs assessment.

This assessment helps them to fully understand the level of care and support required by each individual and to ensure that they are able to meet those care needs.

For those requiring nursing care, you may be eligible for Funded Nursing Care (FNC). If awarded, this contribution will be deducted from your weekly fee.

Please call them to discuss availability and arrange a visit.

Contact Upton Mill Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Alyson Day(Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 50+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (64)
  • Single Rooms with ensuite Wet Room (64)

Visiting

  • Visitors are welcome at any time.

Parking

  • Ample parking available on site.

Upton Mill Care Home Reviews (116)

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9.8

Upton Mill Care Home has a Review Score of 9.8 (9.786) out of 10, based on 81 reviews in the last 2 years. Over all time Upton Mill Care Home has 116 reviews.

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Showing 116 reviews matching selected criteria
Review from Jasmine H (Granddaughter of Resident) published on 15 July 2026 Submitted via Postal Card
Overall Experience

Lovely place with lovely staff. My nan has settled in very well. Feel very safe leaving her here. Would recomend for anyone Looking for a care home.

Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for your kind feedback. It is an honour to care for your Nan and we are pleased to hear that you feel she has settled in well with us.

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Review from Craig S (Son-in-law of Resident) published on 10 July 2026 Submitted via Postal Card
Overall Experience
My mother in law has been here for a few months and has settled really well.
The home is always clean staff friendly and the bistro area is great for when we come to visit.

Would definately recommend Upton Mill.

Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for your kind feedback. It is great to hear your mother-in-law has settled into life at Upton Mill.

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Review from Lynne M (Daughter-in-law of Resident) published on 30 June 2026 Submitted via Postal Card
Overall Experience

My father in law has been so well looked after and nurtured. The food is excellent. Staff are very friendly and attentive and nothing is too much trouble for them. He really has been receiving the very best of care. His room is comfortable & v.clean and always smells fresh. The care is first class. From fresh flowers on the dining room tables down to the lovely cafe area with delicious patries & biscuits and help yourself coffees & teas, all well thought out in this beautiful purpose built efficiently run care home.

Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you so much for taking the time to share your kind review of our home. It is truly an honour for us to care for your father-in-law and provide him with the support and comfort he deserves. Your trust means a great deal to us.

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Review from L W (Wife of Resident) published on 30 June 2026 Submitted via Postal Card
Overall Experience

Wonderful facilities, wonderful atmosphere. Staff very caring.

Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for leaving a kind review. We appreciate your feedback.

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Review from Joy E (Friend of Resident) published on 16 June 2026 Submitted via Postal Card
Overall Experience

Such a lovely clean and pleasant care home. Lovely staff so welcoming. Nothing is too much trouble. Very impressed.

Reply from Alyson Day, Home Manager at Upton Mill Care Home

It is great to hear such positive feedback about our home and team - thank you!

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Review from Dave E (Friend of Resident) published on 16 June 2026 Submitted via Postal Card
Overall Experience

Very clean welcoming staff are excellent.

Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for your fantastic five star review. It is greatly appreciated.

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Review from Buzzy M (Son of Resident) published on 16 June 2026 Submitted via Postal Card
Overall Experience

My mother was a resident at Upton Mill Care Home for over two years, and I cannot speak highly enough of her time there. The staff were more than simply professional, they became genuine friends to her, which meant the world to our family. My sister and I never doubted she was in excellent hands. The home is beautiful with exceptional design. Having looked at numerous places before making our decision, Upton Mill was truly a cut above the rest. I can only offer my highest praise and wholeheartedly recommend it to anyone seeking outstanding care for a loved one.

Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for your kind words. It is incredibly rewarding to hear such heartwarming feedback, which I will be sure to share with our team. It was a pleasure and an honour to care for your lovely mother.

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Review from S R (Daughter of Resident) published on 10 June 2026 Submitted via Website
Overall Experience

Every employee I had dealings with at Upton Mill over the 2.5 years that my mother and father were residents contributed to me giving a top rating. I would highly recommend Upton Mill for all of residential, nursing and dementia care.

Reply from Alyson Day, Home Manager at Upton Mill Care Home

We truly appreciate your heartfelt feedback about Upton Mill. It's reassuring to know that our staff's dedication made a positive impact during such an important period for your family. Your support means a lot to everyone here at Upton Mill.

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Review from S D (Friend of Resident) published on 2 June 2026 Submitted via Website
Overall Experience

Such a wonderful care home who care for their service users so much. Such lovely compassionate staff who will do so much for anyone. The care home has a lovely friendly atmosphere and I'm always made to feel welcome

Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for your kind feedback. It is great to hear you feel welcome when visiting us at Upton Mill.

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Review from Dilys P (Wife of Resident) published on 2 June 2026 Submitted via Postal Card
Overall Experience

A very caring environment where my husband was treated with kindness & respect.

Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for taking a moment to leave us your feedback.

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Review from J H (Daughter of Resident) published on 27 May 2026 Submitted via Website
Overall Experience
I feel so lucky that my Dad got to live his last months at Upton Mill. He received excellent care and all the staff were friendly, compassionate and caring and made my visits a pleasure with their happy and sunny outlook.
The nurses were all professional and kept
me uo to date on his health and any changes in his circumstances and medication.

I would highly recommend Upton Mill to anyone looking for a care home for their loved one.

Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for your kind feedback. I am glad we were able to support you during this time and that you felt your dad was well cared for. It was an honour to care for him.

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Review from M T (Friend of Resident) published on 22 May 2026 Submitted via Website
Overall Experience

I have found the staff very helpful, polite and friendly. The residents are very well looked after, with kindness, compassion and dignity. At Upton Mill there is wonderful atmosphere and numerous activities and days out throughout the day

Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for taking a moment to share your thoughts on our home. It is great to hear such positive feedback about our team.

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Review from G W (Daughter of Resident) published on 18 May 2026 Submitted via Website
Overall Experience
My sister and I were very impressed by the care and attention our mother received during her two week period of convalescence with you all at Upton Mill.
Personally I cannot sing your praises highly enough for how you were able to " move mountains" to accommodate mum at such short notice.

Thank you again to the entire " team" at Upton- you were amazing.

Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for your heartwarming feedback. It was a pleasure to support your family during this time.

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Review from S R (Friend of Resident) published on 13 May 2026 Submitted via Postal Card
Overall Experience

Wonderful atmosphere, excellent staff, and such range of facilities.

Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for taking a moment to leave us your thoughts.

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Review from Katie W (Daughter of Resident) published on 28 April 2026 Submitted via Website
Overall Experience

The staff at Upton Mill were very kind, understanding and professional during an extremely worrying period of time for my family and I. My Mum moved into Upton Mill for 2 weeks respite care at very short notice. Correna was easy to contact and returned my calls promptly. She answered all my concerns and reassured me that my Mum would be well looked after. On arrival at Upton Mill, my Mum and I were made to feel very at ease. The staff gave us all the time in the world to explain our situation and make us feel comfortable. Upton Mill is a very smart nursing home with a lovely bustling atmosphere. The decor is beautiful and family and visitors are made very welcome, especially by the extremely lovely receptionist. My Mum was well looked after during her two weeks at Upton Mill. She had a lovely bedroom and joined in some of the activities, encouraged by the events organiser. My Mum's only complaint was the food which she felt was disappointing.

Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for your kind feedback. I am glad we were able to support you during this time and that you felt your mum was well cared for.

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Review from Ceinwen B (Daughter of Resident) published on 24 April 2026 Submitted via Website
Overall Experience
Mum (93) stayed for respite care for 15 days, after 3 nights in hospital. All staff were helpful friendly and very supportive. Mum commented how much she appreciated their friendliness and care.

Although only staying for a few days Mum was very quickly brought into the community and made to feel very welcome and as "at home" as possible. Mum has now been diagnosed with mild dementia, so it was important that the right level of care was provided. The care staff at Upton Mill were very professional in ascertaining her needs and putting an effective care plan in place. The plan allowed Mum to recover from her hospital stay sufficiently to return home.

It was pleasing to hear Mum praise everyone, the nursing staff, the cleaning team, the catering team and the activities team. The only people she didn't really interact much with day to day were the admin team, but my sister and I can't praise them enough either. So helpful. Everyone.

I would highly recommend Upton Mill.

Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for providing such positive feedback. I am glad to hear we were able to assist with your mum's recovery. Please do visit us for coffee and a catch up soon!

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Review from G C (Friend of Resident) published on 22 April 2026 Submitted via Website
Overall Experience

Really impressed. The facilities are great and everywhere is always clean and tidy. The staff are friendly and care for their residents extremely well. More than happy with Upton Mill. Would definitely recommend

Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for your five-star feedback. It is great to hear you are impressed with our home and would recommend us to others.

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Review from L R (Friend of Resident) published on 21 April 2026 Submitted via Website
Overall Experience

i visited a family friend who is currently in having some respite care. what i was expecting and who i saw was very different. the home is stunning, staff friendly and the atmosphere was really lovely. Definitely would recommend it if people asked.

Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for taking the time to leave a kind review of Upton Mill. We are pleased to hear that you feel so positively about our home. Please know you are always welcome to pop in for a cup of tea!

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Review from Wendy B (Daughter of Resident) published on 15 April 2026 Submitted via Website
Overall Experience

I can only give high praise for the help and care that Upton Mill have shown in organising my mother's move into care during a very stressful time. Extremely professional with a very friendly approach. The home is always clean and welcoming for visitors, we are only a few weeks in and mum is settling into what she described today as a very busy life. All the staff are absolutely lovely, bringing a lot of joy to everyone.

Reply from Alyson Day, Home Manager at Upton Mill Care Home

Thank you for taking the time to leave such a thoughtful review of Upton Mill. We truly appreciate your kind words and we're delighted to hear that your mother is settling in and enjoying her new life with us. Please know we're here to support you and your family during this transition with anything you need.

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Review from Oliver H (Grandson of Resident) published on 25 March 2026 Submitted via Postal Card
Overall Experience

On visiting my grandmother on several occasions. I have found Upton Mill, to be well run with lovely facilities for both residents and visitors. All the staff are exceptional, kind, caring and so helpful. I feel confident after each visit, my grandmother is safe and well looked after.

Reply from Marketing Porthaven, Marketing Assistants at Upton Mill Care Home

Thank you for your kind words, we are delighted that your grandmother is happy here at Upton Mill.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 28 January 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveOutstanding
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (18) & Events (1)

News
  • 14 Jul 2026

    We are thrilled to announce that we have been named a Top 10 Medium Provider by later life care platform Lottie. Lottie's winners are selected based on a robust, data-driven...

  • 14 Jul 2026

    We are thrilled to announce that we have received an award from Lottie as part of their annual awards. We have been awarded Top 100 Care Home. This is the...

  • 26 Jun 2026

    Last week, our residents enjoyed a day filled with lively music, fun and even fancy dress. The local U3A group entertained us with cheerful sea shanty songs, bringing back fond...

Upcoming Events

Awards / Recognitions (18)

Accreditations

There are no accreditations posted yet for Upton Mill Care Home.

Meet the Team (9)

Alyson Day
Alyson DayJob Title:Home ManagerJoined: 2025

Hello, my name is Alyson, and I am the Home Manager here at Upton Mill.

I have worked in the care sector since 1981 in various settings that have given me extensive experience in nursing, residential, hospital and day services.

I have been a manager for just over 26 years and previously successfully commissioned a home in Bristol. I have also supported other care homes through local authority visits and Care Quality Commission inspections.

I love doing what I do each day and am committed to providing a high-quality service for our residents and their loved ones. The reputation of our home is incredibly important to me.

Outside of work, I enjoy spending time with my partner and my very active Labrador. I have two children and three young grandchildren, making me a rather young and hip nanny!

Kym Wagstaff
Kym WagstaffJob Title:Deputy ManagerJoined: 2020

Hello, my name is Kym Wagstaff, and I am the Deputy Manager here at Upton Mill.

I hold a dual qualification as an RGN and paramedic, and I have worked in both the NHS and private sectors for over 30 years. I am passionate about supporting senior individuals in living life to the fullest in a caring and high-quality environment that caters for their needs. I have worked at Upton Mill for just over three years, and when I walk through our home's front doors I feel that I am walking into the home of 64 individuals.

I care about our team and thoroughly enjoy working with them to unlock their full potential so that they can grow and learn in an environment that supports the six C's of care: care, compassion, competence, communication, courage and commitment.

Kirstie Rogers
Kirstie RogersJob Title:Non-Clinical Deputy ManagerJoined: 2020

Hello, my name is Kirstie, and I am the Non-Clinical Deputy Manager here at Upton Mill.

I have worked in senior care homes since I was 18 years old, when my own great-grandmother was due to be admitted to a care home. Starting as a care assistant, I have worked in various roles, including administrator, home trainer and unit lead. I have worked across the private sector as well as working for a charitable trust, and the variety of experience I have gained in my different roles has been invaluable to me in my career. I was lucky enough to be promoted to my current role in April 2024.

I am passionate about staff progression and ensuring our residents have the highest standards of care and are empowered to be able to express their choices, goals and wishes so they may live their lives how they wish. I have always enjoyed working with senior individuals and could not imagine working in any other sector.

I live with my partner, two children, two dogs, two cats and our guinea pig! In my spare time, I love to read, go out with my children and spend time with family and friends.

Correna Reed
Correna ReedJob Title:Client Services ManagerJoined: 2025

Hello, my name is Correna, and I am the Client Services Manager here at Upton Mill Care Home.

I have worked in care for 40 years now and qualified as a nurse in 1991, working in orthopaedic trauma until I left in 2006. Since then I have worked in various areas of care from working for Stryker as a Clinical Support Specialist to working in private healthcare overseeing the private patient’s surgical pathway. I have also worked as a care manager in the community setting up live-in care packages and overseeing their ongoing management.

I am passionate about providing the best service for both residents and families, and my aim is to support them through the process, from initial enquiry to assisting with a stress-free transition into our home. Building good relationships has always been extremely important to me.

I live in South Gloucestershire with my husband and two miniature dachshunds. I have three children and three grandchildren whom I absolutely adore, and I love spending my spare time with family and traveling to new places.

Charles Dyer
Charles DyerJob Title:Activities and Wellbeing CoordinatorJoined: 2023

Hello, my name is Charlie, and I am the Activities and Wellbeing Coordinator here at Upton Mill.

In my role, I put every resident at the heart of what I do by organising and overseeing a range of daily activities as well as individual personalised moments. It is a privilege to be able to spend time with our residents, to put smiles on their faces and have fun with them. I view each of our residents as a member of my extended family and take pride in getting to know every resident personally, ensuring there is always something for them to do that suits their interests.

To further my knowledge, I am currently undertaking a Level 3 apprenticeship with the hopes of furthering my skills to the benefit of our residents.

In my spare time, I enjoy socialising with my family and friends, watching movies and reality television.

Sarah O'Donnell
Sarah O'DonnellJob Title:Head ChefJoined: 2025

Hello, my name is Sarah, and I am the Head Chef here at Upton Mill.

I have over 20 years of experience creating delicious, nutritious meals in schools, care settings and community projects. Having run a Community Interest Company for ten years, I understand the power of food to bring people together and brighten someone's day.

I am passionate about making food that feels like home. Working at Upton Mill, I am dedicated to serving dishes that are not only tasty but also tailored to each resident's needs, ensuring every meal is prepared with care, comfort and a personal touch.

I am an avid England Ladies' rugby fan and a season ticket holder for Gloucester Hartpury. In my spare time, I attend as many matches as possible. I also love spending time with my family.

Liz Smart
Liz SmartJob Title:Clinical Specialist NurseJoined: 2025

Hello, my name is Liz, and I am the Clinical Specialist Nurse here at Upton Mill.

I have been a qualified nurse for the majority of my career, working in various settings and roles, including district nursing, commissioning work and legal work. The main passion running through all these positions is person-centred care, which is why I was attracted to Upton Mill, as they provide individualised care for all of their residents.

In my spare time, I love to travel with my husband. I do a lot of physical activity, which includes yoga, visiting the gym and trekking. I am also a practising clinical hypnotherapist.

Issie Sallows
Issie SallowsJob Title:Home AdministratorJoined: 2025

Hello, my name is Issie, and I am the Home Administrator here at Upton Mill.

My role is to ensure the smooth operation of our home's administrative and financial systems, enabling our care team to focus on delivering high-quality care. With over 5 years of experience in finance, administration, and customer-facing roles, I take pride in being organised, approachable, and supportive.

In my spare time, I love to walk my beloved Jack Russell and, when I can, enjoy the beach, especially abroad.

Brenda Minal
Brenda MinalJob Title:Head HousekeeperJoined: 2020

Hello, my name is Brenda, and I am the Head Housekeeper here at Upton Mill.

I moved to Tetbury ten years ago and joined Upton Mill in 2020. After a year, I was proud to be promoted to the role of Head Housekeeper. I truly value this position, as it allows me to work alongside an incredible team and contribute to creating a warm, welcoming environment for everybody.

Outside of work, I am very family-oriented and love spending my time with family and friends, enjoying day trips and travelling whenever I can.

Frequently Asked Questions about Upton Mill Care Home

What types of Care is Upton Mill Care Home registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Upton Mill Care Home have?

There are 64 Single Rooms.

What are the Facilities & Services at Upton Mill Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Upton Mill Care Home to the centre of Tetbury?

0.6 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Upton Mill Care Home to verify any information. View our terms and conditions. Upton Mill Care Home has an Enhanced Service -more info.