Droitwich Mews Care Home - Avery Healthcare

Mulberry Tree Hill, Droitwich WR9 7SS
Review Us
9.9 121 Reviews
  • Droitwich Mews Care Home - Avery Healthcare, Droitwich
Droitwich Mews, is a 70-bed care home spanning three floors, providing residential and respite care.

Residents benefit from a range of amenities, including a café, library, state-of-the-art cinema, spa room and hair salon. The lounge and garden room provide serene spaces for residents, with a delightful view of a working garden that green-thumbed residents take pleasure in tending to.

Specialising in dementia care, the home includes a dedicated floor for memory care featuring two lounges, a games room and a café where friends and family can gather for tea and cake. The strong relationships established between staff and residents contribute to the home's standing as one of the premier dementia care homes in Droitwich.

Renowned for its friendly atmosphere, Droitwich Mews stands out among care homes in Droitwich. The dedicated team, adorned with warm smiles, welcomes residents daily, creating an ambience of laughter and their commitment to building close bonds fosters a sense of family within the care home community.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1200 – £1300
  • Self-Funded Residential Dementia Care: £1250 – £1350

These prices are only a guideline, please contact Droitwich Mews Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Good to Know

Person in charge

  • Hannah Atkinson (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (70)
  • Couples/Companion Rooms (0)
  • Single Rooms with Ensuite Wet Room (70)

Visiting

  • open for visitors 24 hrs

Parking

  • Carpark on site x2 disabled spaces

Droitwich Mews Care Home - Avery Healthcare Reviews (121)

9.9

Droitwich Mews Care Home - Avery Healthcare has a Review Score of 9.9 (9.884) out of 10, based on 35 reviews in the last 2 years.
Over all time Droitwich Mews Care Home - Avery Healthcare has 121 reviews.

Overall Experience
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Date Published
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Reviewer Connection to Droitwich Mews Care Home - Avery Healthcare
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Total of 121, showing 21-40
Review from Christine M (Friend of Resident) published on 27 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The best care home I have ever visited. This is the standard every care home should aspire to.
Reply from Sammy Buckley, customer service manager at Droitwich Mews Care Home - Avery Healthcare

Thank you so much for your wonderful 5-star review! We are delighted to hear that you had such a positive experience with our care home. Our team works tirelessly to ensure that every resident receives the best possible care and attention. It's incredibly rewarding to know that our efforts have made a difference. If there's ever anything more we can do, please don't hesitate to let us know. Thank you again for your trust and support!

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Review from Claudia H (Daughter of Resident) published on 13 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dortiwich Mews is a smart, clean and stylish environment. It feels more like a hotel than a care home. That said, the staff are exceptionally friendly and whenever I visit, I am guaranteed a lot of laughter and positive vibes.
I can vouch for the food too, having recently enjoyed a private-dining Birthday
lunch. Snacks and hot drinks are always in plentiful supply and the facilities are fabulous (hair salons, cinema, beautician). There's plenty of parking and I thoroughly recommend it!
Reply from Sammy Buckley, customer service manager at Droitwich Mews Care Home - Avery Healthcare

Thank you so much for your lovely review of our home. We are so pleased that your expereince with us has been positive. We strive to meet excellence in every department at Droitwich Mews so thank you for eiewing us so highly!

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Review from J B (Sister-in-law of Resident) published on 20 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very cheerful and lovely environment. Plenty going on. The staff are very helpful and friendly. Also very tolerant of constant questions and requests for help. Food is good. Both my sister and her husband are eating much better than they were at home, and have put on weight. Lots of activities but unfortunately
usually have forgotten them by the time I get there.
Reply from samantha buckley, Customer Services Manager at Droitwich Mews Care Home - Avery Healthcare

Thank you so much for your review and kind words about our home. We are so pleased the staff are welcoming and accommodating. So pleased that your family members are happy and settled at our home.

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Review from M W (Friend of Resident) published on 17 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Very impressed with the warmth and friendliness of everybody we spoke to. The facilities offered are very exceptional more like going on holiday than being looked after. Would not hesitate to recommend.
Reply from samantha buckley, Customer Services Manager at Droitwich Mews Care Home - Avery Healthcare

Thank you so much for your 5-star review we are so pleased you found Droitwich Mews so welcoming, we aim to make sure residents feel as if they are having a holiday and it is wonderful to hear that we met the expectations. We hope to welcome you to Droitwich Mews again soon.

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Review from L E (Daughter of Resident) published on 11 April 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We put Dad here for respite care so he could recover from a spell in hospital. He is very happy and pleased with the home.
Reply from samantha buckley, Customer Services Manager at Droitwich Mews Care Home - Avery Healthcare

Thank you so much for your 5* review of our home! We are so pleased that Dad enjoyed his rest here at Droitwich Mews we hope to see him soon for his cream tea!

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Review from Alison R (Daughter of Resident) published on 31 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
During the period Droitwich Mews needed to restrict visits, we were kept up to date with regular phone calls, which we very much appreciated. Thank you!
Reply from samantha buckley, Customer Services Manager at Droitwich Mews Care Home - Avery Healthcare

Thank you so much for your 5 star review. We really appreciate your kind words and we are so glad we were able to keep you updated reguarly during this time. We are so glad your family is happy with Droitwich Mews as your loved one's care home.

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Review from Giles J (Regular Volunteer) published on 10 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Staff are very friendly and I always feel welcome and residents who I see do seem very happy and well cared for by the staff.
Reply from Samantha Buckley, Customer Services Manager at Droitwich Mews Care Home - Avery Healthcare

Thank you so very much for your five star review of our home. We are so pleased you are always made to feel welcome and that you enjoy visiting us. The residents take a lot of comfort from your visits, we look forward to welcoming you in the new year.

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Review from Gillian D (Daughter of Resident) published on 10 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are wonderful and really interact with the residents. There are activities on daily and we sang carols around the piano on Monday. All the residents were given a Christmas hat to wear and it certainly got everybody into the Christmas spirit. The food served daily is delicious, as well as the
cakes and coffee during the course of the day. I highly recommend the home to anyone looking for somewhere for a relative to live comfortably and safely.
Reply from Samantha Buckley, Customer Services Manager at Droitwich Mews Care Home - Avery Healthcare

Thank you so much for your five star review of our home. We are so very proud of our staff and the work they do here to make sure all our residents have the very best experience. We had a wonderful Christmas here at the home and we are pleased that you were able to be a part of it.

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Review from Janette L (Daughter of Resident) published on 10 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I can't thank the staff enough for their kindness, professionalism and caring attention in looking after my mom during her short stay at Droitwich Mews. Everyone at the home are so thoughtful and kind and supportive to my husband and I when Mom passed away. These memories will stay with me forever.
Reply from samantha buckley, Customer Services Manager at Droitwich Mews Care Home - Avery Healthcare

Thank you so much for your kind words and your five star review. It is so touching to hear how the staff cared for Mum and yourselves during your mum's time with us. We are very lucky to have such a fantastic team here at Droitwich Mews.

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Review from D H (Daughter of Resident) published on 2 January 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I feel my mother is well cared for, and the staff are very kind and hardworking.
Reply from samantha buckley, Customer Services Manager at Droitwich Mews Care Home - Avery Healthcare

Thank you for your wonderful review of our home. It is lovely to hear that your Mother is happy here. We are so proud of the team here at Droitwich Mews, and we always aim to provide the very best quality of care for our residents.
Happy New Year.

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Review from Janet P (Daughter-in-law of Resident) published on 20 December 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very good and make you feel welcome when you visit. The home is spotlessly clean and does not smell of urine as some do.
Reply from Sammy Buckley, Customer Services Manager at Droitwich Mews Care Home - Avery Healthcare

Thank you so much for your five-star review of our home; we are so glad that you have the warmest of welcomes to Droitwich Mews. Our housekeeping team our a credit to the home, and we aim to provide the very best for our residents here. Have a wonderful Christmas, and thank you again.

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Review from S E (Daughter of Resident) published on 11 October 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
Dad has recently been feeling unwell after having had a chest infection. I have witnessed the care and support that he has received. This in turn reassures me that I can leave them to it and make sure Dad has everything he needs for his care. The team are united in their support for Dad and I am very
grateful for that. I know I can turn to any member of the team if necessary.
Reply from Sammy Buckley, Customer Services Manager at Droitwich Mews Care Home - Avery Healthcare

Thank you so much for your lovely review of Droitwich Mews and your kind words. We are so proud of our care team and we are really pleased to hear Dad and yourself receive wonderful care and support, we hope Dad gets better soon.

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Review from R S (Friend of Resident) published on 4 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I came to the home with friends to have lunch with one of the residents. We were impressed by the friendliness and professional approach of the staff. The food was excellent and the meal was very pleasant, being served in the private dining area. The staff showed us around the home afterwards and we
were very impressed by the spacious nature of the facilities, the cleanliness and overall provision for the comfort of the residents.
Reply from Sammy Buckley, Customer Services Manager at Droitwich Mews Care Home - Avery Healthcare

Thank you so kindly for your five star review of our home. We are so glad you enjoyed your private dining experience here with friends, our staff will always try to go above and beyond for our residents and visitors. We are also pleased you got to have a show around to see all that Droitwich Mews offers. We hope to see you soon.

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Review from J N (Daughter of Resident) published on 2 October 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we have been delighted with the care that Mum has received since moving to the Mews in July. The staff are all wonderful and have helped her settle really well! This weekend they hosted a small family birthday party for me, which enabled Mum to attend (she is unable to come out, due to
lack of mobility). From the moment I (and my sons and small grandchildren) arrived, we were made so welcome and I was very touched by the huge effort all staff went to, to make it a wonderful afternoon for all! Above and beyond, without doubt! Thank you.
Reply from Sammy Buckley, Customer Services Manager at Droitwich Mews Care Home - Avery Healthcare

Thank you for taking the time to review Droitwich Mews Care Home in Droitwich and for your amazing five-star rating. It is so wonderful to hear that you enjoyed your birthday party and that Mum was able to attend. We are so pleased that she is happy and settled here.

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Review from Mike F (Son of Resident) published on 22 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Amazing.
Mum and Dad have 2 rooms with an adjoining door. They are loved by the staff. The whole experience at Droitwich Mews has been without fault.
So pleased my parents are here and so happy.
Reply from Sammy Buckley, Customer Services Manager at Droitwich Mews Care Home - Avery Healthcare

Thank you so much for your excellent review of us here at Droitwich Mews. We are so pleased that Mum and Dad are happy here, we always aim to make the whole experience at Droitwich Mews a very enjoyable one.

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Review from Hazel R (Friend of Resident) published on 31 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A very friendly and caring home. The staff are excellent, professional and willing to go the extra mile. I was very impressed with the food, very tasty and the menu very varied. Reception area is beautifully designed and I was greeted with a warm, friendly smile. I would love to be there myself.
Reply from Sammy Buckley, Customer Services Manager at Droitwich Mews Care Home - Avery Healthcare

Thank you so much for your excellent review of Droitwich Mews. So pleased to hear that you have had wonderful visits to our home. We are very proud of our team and our home and will always give our residents and visitors the best possible experience.

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Review from Martin L (Son of Resident) published on 21 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
A lovely care home with excellent facilities and very friendly, caring staff. Lots of rooms for communal use, but plenty of others if you want privacy and quiet. Very good food, with lots of home-made cakes and biscuits. Always something going on and the carers try to include as many residents as possible.
Reply from Samantha Buckley, Customer Services Manager at Droitwich Mews Care Home - Avery Healthcare

Thank you for giving a wonderful review of Droitwich Mews. We are so pleased that the home has impressed you and we are very proud of our team who always strive to deliver excellence, so that our residents have the best possible experience!

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Review from M R (Daughter of Resident) published on 21 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was in respite care at Droitwich Mews, before being moved to permanent care in another part of the country. Despite her sometimes challenging behaviour and repetitious conversation (due to her increasing dementia), she was treated with kindness and patience. The food was varied and tasty and
my mother really enjoyed her afternoon cake. The housekeeping is of a high standard and the general decor is restful and tasteful.
Reply from Samantha Buckley, Customer Services Manager at Droitwich Mews Care Home - Avery Healthcare

Thank you so much for taking the time to review Droitwich Mews. We are so pleased to hear that Mum was cared for with dignity and respect during her stay here. The care we provide here will always be our top priority.

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Review from Peter R (Brother of Resident) published on 7 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My sister is well looked after. She has so many opportunities to attend activities, which she enjoys. The care she receives is outstanding and the communication between myself and the home is very good.
Reply from Sammy Buckley, Customer Services Manager at Droitwich Mews Care Home - Avery Healthcare

Thank you so much Peter for your excellent review. We are so pleased you are happy with the service provided by our wonderful team here! It is our pleasure to look after your sister, we are so happy she enjoys life here at Droitwich Mews.

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Review from Roger M (Husband of Resident) published on 7 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent conditions.
Excellent staff.
Friendly, caring and responsive.
Reply from Sammy Buckley, Customer Services Manager at Droitwich Mews Care Home - Avery Healthcare

Thank you for your 5-star review Roger! We are so pleased your wife enjoyed her stay here at Droitwich Mews. We always strive to provide the best quality of care, it is great to hear that we have done that for you both. We look forward to seeing you again.

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Current Review Score: 9.9 (9.884)

Overview of Review Score

The Review Score of 9.9 (9.884) out of 10 for Droitwich Mews Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.9 out of 5 from 35 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 35 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.884 for Droitwich Mews Care Home - Avery Healthcare is calculated as follows: ( (370 Excellents x 5) + (42 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 415 Ratings = 4.884
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Droitwich Mews Care Home - Avery Healthcare is based on 35 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 35 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jan 2025

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (11)

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Meet the Team (8)

Hannah

Hannah Atkinson

Job Title: Home Manager Joined: 2024

I began my journey in the care sector within domiciliary care, where I quickly progressed to a senior role. From there, I moved into care homes, advancing from Senior Care Assistant to Care Manager, Deputy Manager, and ultimately to Care Home Manager. In my previous role, I was proud to lead my team in achieving a "Good" rating from the CQC.


Since September 2024, I have had the privilege of managing Droitwich Mews. Every day in this role has been deeply fulfilling, thanks to the incredible residents, dedicated staff, supportive families, and enthusiastic volunteers who make this home so special. I was welcomed into the Droitwich Mews family with open arms, and I am committed to maintaining and building upon the high standards of excellence that define our home.


I firmly believe that laughter and happiness are vital to the well-being of everyone in the home. At Droitwich Mews, these qualities shine in abundance, creating a warm and joyful environment for all.

Claire

Claire Whitehouse

Job Title: Deputy Manager Joined: 2024

I have worked in care since I was 18 years old, working in a nursing home in Leamington, I never dreamed at 18 that I would enjoy care as much as I do.


I started as a care assistant and worked my way up to manager and then due to personal circumstances I had to leave management. Again, I have worked my way up from care assistant to Deputy.


I like working in care because just seeing a smile on a resident’s face when they doing what they enjoy is magic, every day is different, and I like it when you can fulfil a resident's wishes, not many people can say but I actually do love my job

Sammy

Sammy Buckley

Job Title: Client Liasion Manager Joined: 2023

I have worked within the care industry for 15 years, starting as a Care Assistant, and then having the incredible opportunity to work for Alzheimer's Society as an Events and Customer Service Coordinator. I then became a lead Well Being Coordinator, where I found my passion for marketing/social media influence, which encouraged me to move into the sales and marketing side of the care industry as The Client Liasion Manager here at Droitwich Mews. I really enjoy every aspect of my role, giving our residents the best customer service is a real highlight for me, also hosting events within the home and bringing together the community is always so much fun! I feel very lucky to be part of the team here at Droitwich Mews, we really are one big family!

Linda

Linda Armitage

Job Title: Administrator Joined: 2024

Meet Linda – Our Amazing Admin Manager


With over 30 years of experience in administration and more than 15 years in the care industry, Linda brings a wealth of knowledge, compassion, and efficiency to everything she does. She’s not only a master of organisation but also a vital part of our team’s heart and soul. Linda thrives in our dynamic environment and builds strong, supportive relationships with both staff and residents. Her dedication, warmth, and incredible skills truly make her the wizard behind the scenes — and we’re endlessly grateful to have her as part of our family.

James

James Dugmore

Job Title: Head Chef Joined: 2020

Meet James – Our Dedicated Head Chef


With over 24 years of culinary experience, including 4 years in care home catering, James brings exceptional skill and heartfelt passion to our kitchen. He began his journey with us as a sous chef and quickly rose to Head Chef, where he’s been leading our kitchen for over a year with creativity and care.


James is deeply committed to delighting our residents, always going the extra mile to ensure every meal is not only nutritious but also thoroughly enjoyed. He tailors each menu to reflect the tastes, needs, and preferences of our residents, regularly seeking their feedback and involving them in the menu planning process. His dedication, warmth, and talent make him truly the best – and we feel incredibly lucky to have him at the heart of our home.

Martin

Martin Sullivan

Job Title: Maintenance Joined: 2021

Martin has been working within the maintenance department of 4 different care homes for the past 15 years. Starting with Avery in 2021, Martin brings the knowledge and skills that he has learned within the building trade since the age of 17. Martin is very well-liked by our residents here at Droitwich Mews and is a complete asset to the team. Martin specialises in plumbing and heating which he thoroughly enjoys.

Sandra

Sandra King

Job Title: Customer Service Advisor Joined: 2021

I began my journey by first caring for my parents, particularly my mother at the end of my life. The nurse who visited said I was made for the job! I then started cleaning for a few old ladies, which morphed into shopping & personal care and companionship. I tried domiciliary care, but never felt I had enough time to do a good job. Covid came along, and my career path changed! I became a Community Champion for a well-known supermarket. It was because of this I heard about Droitwich Mews. I offered to support the home with raffle prizes etc. The Customer Service manager at the time asked if I would like to join the team! I started at Droitwich Mews on the care team, and then I was offered the position of customer service assistant, and I am happy to say I love it! I get to support residents and chat with them and their relatives. It’s a lovely home and I am proud to be a part of it.

Franca

Franca Akinmade

Job Title: Senior Care Assistant Joined: 2022

Meet Franca – Our Exceptional Senior Carer


Franca joined Droitwich Mews in 2022, bringing with her over 10 years of experience in the care sector. Since then, she’s become a vital part of our team and was proudly promoted to Senior Carer in 2024 – a reflection of her outstanding dedication and compassion.


Franca’s smile lights up every room she walks into, and her warmth is felt by both residents and their families. She consistently goes above and beyond the call of duty, always striving to enhance the quality of life for those in her care. With genuine love and thoughtfulness, Franca supports not only our residents but their families too, ensuring everyone feels safe, supported, and valued. We are truly lucky to have her.

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