Droitwich Mews Care Home - Avery Healthcare

Mulberry Tree Hill, Droitwich WR9 7SS
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9.9 121 Reviews
  • Droitwich Mews Care Home - Avery Healthcare, Droitwich
Droitwich Mews, is a 70-bed care home spanning three floors, providing residential and respite care.

Residents benefit from a range of amenities, including a café, library, state-of-the-art cinema, spa room and hair salon. The lounge and garden room provide serene spaces for residents, with a delightful view of a working garden that green-thumbed residents take pleasure in tending to.

Specialising in dementia care, the home includes a dedicated floor for memory care featuring two lounges, a games room and a café where friends and family can gather for tea and cake. The strong relationships established between staff and residents contribute to the home's standing as one of the premier dementia care homes in Droitwich.

Renowned for its friendly atmosphere, Droitwich Mews stands out among care homes in Droitwich. The dedicated team, adorned with warm smiles, welcomes residents daily, creating an ambience of laughter and their commitment to building close bonds fosters a sense of family within the care home community.

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 70 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Facilities

  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1300
  • Self-Funded Residential Dementia Care: from £1300
  • RESPITE Self-Funded Residential Care: from £1400
  • RESPITE Self-Funded Residential Dementia Care: from £1400

These prices are only a guideline, please contact Droitwich Mews Care Home - Avery Healthcare to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority

Good to Know

Person in charge

  • Hannah Atkinson (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (70)
  • Couples/Companion Rooms (0)
  • Single Rooms with ensuite Wet Room (70)

Visiting

  • open for visitors 24 hrs

Parking

  • Carpark on site x2 disabled spaces

Droitwich Mews Care Home - Avery Healthcare Reviews (121)

Total of 121, showing 101-120
9.9

Droitwich Mews Care Home - Avery Healthcare has a Review Score of 9.9 (9.876) out of 10, based on 38 reviews in the last 2 years. Over all time Droitwich Mews Care Home - Avery Healthcare has 121 reviews.

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Overall Experience  Overall Experience 5.0 out of 5

Superb accommodation and staff are caring and professional. Would recommend to anyone.

Reply from Rachel Aran, Marketing Administrator at Droitwich Mews Care Home - Avery Healthcare

Thank you for taking the time to review Droitwich Mews Care Home. We are delighted to hear how satisfied you are with our home and the exceptional level of care provided by the staff team on a daily basis. Your kind words about our staff are highly appreciated, and I will be sure to pass this on to the rest of the team. Best wishes, Rachel

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Overall Experience  Overall Experience 5.0 out of 5

A very high standard, beautiful home. Very caring and professional staff and excellent food. Three weeks respite did what it said on the tin. Totally recommend.

Reply from Rachel Aran, Marketing Administrator at Droitwich Mews Care Home - Avery Healthcare

Thank you for taking the time to review Droitwich Mews Care home. Our dedicated staff team go above the standards daily, to meet each individual's needs and ensure all residents receive an exceptional level of care. We highly appreciate your positive feedback and are delighted to hear that the tasty meals provided by our talented culinary team are appreciated. Best wishes.

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Overall Experience  Overall Experience 5.0 out of 5

After initially suffering poor care in hospital, Mom moved into Droitwich Mews and started to recover very quickly. The difference in her health and wellbeing has dramatically changed for the better. Especially her appetite, appearance, happiness and her mental ability has improved with the engagement
of all the brilliant staff at Droitwich Mews.

Reply from Rachel Aran, Marketing Administrator at Droitwich Mews Care Home - Avery Healthcare

Thank you for taking the time to review Droitwich Mews Care Home and for your amazing 5-star rating. We really appreciate you sharing your feelings relating to the care your mom receives, as we are passionate about delivering quality, person-centred support. I will pass your comments on to the rest of the team, who will continue to make everyone's stay as pleasurable as possible. It is a true pleasure to have your mom living with us, in the loving care community that we create. Best wishes Rachel.

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Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law came here from the hospital, it is unbelievable the transformation in her and she has only been here a short time. She looks ten years younger. The dedication of all staff have is second to none, they always talk to you and ask if Mom is happy and very caring. Activities are on every
day, always something going on - great to see on Facebook. It's like a hotel, not a home. Fab!

Reply from Rachel Aran, Marketing Administrator at Droitwich Mews Care Home - Avery Healthcare

Thank you for taking the time to review Droitwich Mews Care Home and for your amazing 5-star rating. We are delighted to hear that your mother-in-law soon settled into her new surroundings and enjoys life here, giving you and your family the peace of mind you deserve. It is a true pleasure to have her living as part of our warm and welcoming care community. I will be sure to pass your positive feedback on to the rest of our team. Best wishes, Rachel

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Overall Experience  Overall Experience 5.0 out of 5

My grandad was apprehensive about leaving home and moving into Mews and the change in his surroundings and routine was initially difficult. However, the staff at the Mews did an excellent job in making my grandad feel welcome in his new home. The staff are always kind and ready to help, as well as being
receptive to the advice of previous carers to help residents through the transition period.

Reply from Rachel Aran, Marketing Administrator at Droitwich Mews Care Home - Avery Healthcare

Thank you for taking the time to review Droitwich Mews Care Home. We appreciate that moving home can be daunting and are pleased that we were able to make the transition easier for your grandad at what can be a difficult time. It is a true pleasure to have him living with us, in the loving care community that we create. Best wishes, Rachel.

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Overall Experience  Overall Experience 5.0 out of 5

My father has settled happily into a beautifully maintained care home. The staff are excellent and have looked after Dad in a very difficult time in his life. The staff listen to our concerns and are incredibly friendly and supportive. Thank you!

Reply from Rachel Aran, Marketing Administrator at Droitwich Mews Care Home - Avery Healthcare

Thank you for taking the time to review Droitwich Mews Care Home. We are delighted to hear such wonderful feedback about our home. Our housekeeping team take great pride in making the home a clean, welcoming environment for residents and visitors alike. I will be sure to pass on your kind words to the rest of the team. It is a true pleasure to have your father living with us in the loving care community that we create. Best wishes, Rachel.

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Overall Experience  Overall Experience 4.0 out of 5

Droitwich Mews is a lovely new residential home but I feel they still have a few issues with the ratio of staff to residents. I can't fault the care my mum gets and the staff are lovely but she often has to wait longer than she should for attention after pressing her buzzer. Her room is very nice and
they have made sure Mum has what she needs to keep her safe and comfortable so overall I'm happy but just wish there were more staff.

Reply from Rachel Aran, Marketing Administrator at Droitwich Mews Care Home - Avery Healthcare

Thank you for taking the time to review Droitwich Mews Care Home and for the valuable feedback; all comments are very much appreciated. As a new home we are constantly reviewing ways to improve our service, to ensure that all our residents receive the best possible care. We are a very committed team in making positive changes where needed, by listening to our residents and their families. Best wishes.

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Overall Experience  Overall Experience 5.0 out of 5

I feel comfortable, safe and well looked after.
The staff are all lovely - I enjoy the attention.

Reply from Rachel Aran, Marketing Administrator at Droitwich Mews Care Home - Avery Healthcare

Thank you for taking the time to review Droitwich Mews Care Home and for your amazing 5-star reviews. It is great to hear such positive feedback about our staff, and I will be sure to pass on your kind words to the rest of the team. We are delighted to hear that you are happy and settled living in the loving care community that we create. It is a true pleasure to have you as part of our community. Best wishes.

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Overall Experience  Overall Experience 5.0 out of 5

Excellent staff, very caring and considerate to my father, couldn't make him feel more welcome. Staff encourage residents to take part in activities but do not pressurize. Hear good reports of the food provided which is key to most and all feedback from my father has been positive.
It is comforting
to know residents are well looked after and given the best of care. Thank you.

Reply from Rachel Aran, Marketing Administrator at Droitwich Mews Care Home - Avery Healthcare

Thank you for taking the time to review Droitwich Mews Care Home. We are delighted to hear such kind words about our home; we really appreciated the positive feedback. Our staff team go above the standards daily to deliver an exceptional level of care to all residents daily and cater for all individuals needs. We are also pleased to hear that the tasty choice of meals provided by our talented culinary team is appreciated. It is a true pleasure to have your father living with us in the loving community that we create. Best wishes.

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Overall Experience  Overall Experience 5.0 out of 5

Excellent service throughout Moms stay. The staff were all so caring and very switched on to everything Mom was doing and caring throughout the day. Communication was excellent. Also, I always felt assured that Moms best interests were at heart.

Reply from Rachel Aran, Marketing Administrator at Droitwich Mews Care Home - Avery Healthcare

Thank you for taking the time to review Droitwich Mews Care Home. We are delighted to hear such kind words about our home and that your Mom enjoyed her stay with us; we really appreciate the positive feedback. Our staff team go above the standards daily to deliver an exceptional level of care to all residents daily and cater for all individuals needs. Best wishes.

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Overall Experience  Overall Experience 5.0 out of 5

Compared to other care homes we had looked at for our mother with advanced dementia, it was clear the Droitwich Mews would serve mother's needs best. It is brand new with inviting rooms and lounges, the staff are all lovely and the atmosphere relaxed. Mother is well-occupied with the garden and crafts.
Despite COVID visiting restrictions we feel well connected and informed. We are very confident of Mother receiving high-quality care in a stunning environment.

Reply from Ryan Farrelly, Marketing Assistant at Droitwich Mews Care Home - Avery Healthcare

Thank you for taking the time to review Droitwich Mews Care Home. It is a true pleasure to have your mother stay with us here at Droitwich Mews and we are delighted to hear how well she has settled into her new home. Our highly trained staff team go above the standards each day to provide an exceptional level of care for all residents and we pleased to hear that this gives you and your family the peace of mind you deserve. Best Wishes, Ryan.

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Overall Experience  Overall Experience 4.0 out of 5

Very happy with room, staff and facilities. Settled

Reply from Rachel Aran, Marketing Administrator at Droitwich Mews Care Home - Avery Healthcare

Thank you for taking the time to review Droitwich Mews Care Home. We are delighted to hear how satisfied you are with our home and that you are happy/settled in the loving community that we create. Best wishes

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Overall Experience  Overall Experience 5.0 out of 5

Friendly staff, good communication, lovely facilities, very caring and welcoming. My father has settled in very well.

Reply from Rachel Aran, Marketing Administrator at Droitwich Mews Care Home - Avery Healthcare

Thank you for taking the time to review Droitwich Mews Care Home and your kind feedback. Our highly trained staff team go above and beyond each day to provide an exceptional level of care, whilst creating a loving care community for all our residents. We are delighted to hear how satisfied you are with our home and that your father has quickly settled into his new surroundings. Best wishes Rachel.

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Overall Experience  Overall Experience 5.0 out of 5

My father-in-law has settled in very well and seems to be in a safe, caring environment.

Reply from Rachel Aran, Marketing Administrator at Droitwich Mews Care Home - Avery Healthcare

Thank you for taking the time to review Droitwich Mews Care Home. Your feedback is truly invaluable to us and our staff team who go above and beyond to ensure all our residents receive an exceptional level of care. We are delighted to hear that your father-in-law has quickly settled into the loving community that we create. Best wishes Rachel.

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Overall Experience  Overall Experience 5.0 out of 5

After being very poorly in hospital for over two weeks Dad initially went to Droitwich Mews for respite care where the staff have been wonderful from the very start and handled his discharge from hospital into the home and took all the pressure off us at what was a hugely emotional and stressful time.


My

sister and I knew it would be just right from our first visit and pre-assessment meeting With lovely staff excellent facilities great food a brilliant choice of activities and a superb care team!


Dad has settled in there so well. He loves his room and says it’s like being in a 5-star hotel! We could not ask for anything better for him. He has absolutely everything he needs to continue enjoying & living a full life safely and happily and being so very well cared for we’re very grateful.

Reply from Ryan Farrelly, Marketing Assistant at Droitwich Mews Care Home - Avery Healthcare

Thank you for taking the time to review Droitwich Mews Care Home. It is extremely important to us as a team that we provide a high standard of service from the very beginning of the admission process. We are very keen to ensure that we share the journey with our residents and their families every step of the way. It is an absolute pleasure to care for your father and we are so pleased that he has settled in his new home so well. Best Wishes, Ryan.

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Overall Experience  Overall Experience 5.0 out of 5

Droitwich Mews is an excellent care home for Pop, more than we could have imagined or hoped for. Pop absolutely loves it there, which is a huge comfort to us as a family. Pop calls it his new home, which is extremely comforting to me and my family. Knowing he is content, safe and cared for means the
world! Initially Pop was staying for respite care following hospital discharge, but now, so content he has decided to reside there, live out his life there, a huge surprise as we never thought he would leave his precious family home. The staff are understanding, informative, and considerate to us as a family, very welcoming and friendly. I would highly recommend Droitwich Mews.

Reply from Ryan Farrelly, Marketing Assistant at Droitwich Mews Care Home - Avery Healthcare

Thank you for taking the time to review Droitwich Mews Care Home. It is a true pleasure to have your pop as part of our loving care community and we are delighted to hear that the exceptional level of care he receives gives you the peace of mind you and your family deserve. We are thrilled to hear that you would highly recommend Droitwich Mews for those who are seeking care. Best Wishes, Ryan.

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Overall Experience  Overall Experience 5.0 out of 5

My parents moved into Droitwich Mews several weeks ago and have been gently settled in by caring and friendly staff. Mum and Dad are comfortable, warm and very well fed! The staff are always ready to respond to any concerns the family might have with a positive and helpful attitude. They are willing
to "go the extra mile" for both my parents!

Reply from Rachel Aran, Marketing Administrator at Droitwich Mews Care Home - Avery Healthcare

Thank you for taking the time to review Droitwich Mews Care Home and for your lovely feedback. Our highly trained staff team are delighted to hear how satisfied you are with our home and the dedicated care/attention provided to all our residents. We are so pleased to hear that your parents soon settled into the loving community that we create, giving you peace of mind. It is a true pleasure to have them staying with us. Best wishes.

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Overall Experience  Overall Experience 5.0 out of 5

The staff have been and are constantly excellent - doing everything they can to help my parents settle in and be comfortable. The facilities are fantastic, and the catering is amazing - both of my parents say the meals are delicious.

Reply from Rachel Aran, Marketing Administrator at Droitwich Mews Care Home - Avery Healthcare

Thank you for taking the time to review Droitwich Mews Care Home and for your lovely feedback. Our highly trained staff team go over and above the standards to ensure every resident feels at home/welcome in the loving community that we create. It is a true pleasure to have your parents stay with us. Best wishes.

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Overall Experience  Overall Experience 5.0 out of 5

It was an excellent experience. Excellent facilities. Food and staff were excellent. I could only stay for respite care because of the price. Good staff communication with me who is visually impaired. Information in Braille - everything - activities, menu, timetables would be helpful.

Reply from Ryan Farrelly, Marketing Assistant at Droitwich Mews Care Home - Avery Healthcare

Thank you for reviewing Droitwich Mews Care Home. We are so delighted to hear that you had such a positive experience with our home and staff team. It was a true pleasure to have you stay with us for your respite care. Best Wishes, Ryan.

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Overall Experience  Overall Experience 5.0 out of 5

The care that was given to my father was exemplary. The whole team worked well together and communication was of the highest order. The administration was slick and responsive. The area of the care home is on a well-used road with lots to see and the gardens and environs of the home are very good. There
were activities organised on a regular basis and well selected for the ability of each of the residents. The food had very good reviews from my father who could be a bit fussy about his food at times. My father was a very independent person and felt a high level of pride at being so, the staff were fantastic at allowing him to be as independent as he was able to be but ensuring he was well looked after. My father fell ill and during this time, he got fed up and said he wanted "To go home". When asked what he meant he said back to Droitwich Mews! I can think of no higher recommendation.

Reply from Rachel Aran, Marketing Administrator at Droitwich Mews Care Home - Avery Healthcare

Thank you for taking the time to review Droitwich Mews Care Home and for your kind words. The well-being and safety of our residents is always our top priority and our highly trained staff team ensures to exceed the standards of care on a daily basis. They will be delighted to hear how satisfied you are with the home and the care your father has received. Best wishes.

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Current Review Score: 9.9 (9.876)

Overview of Review Score

The Review Score of 9.9 (9.876) out of 10 for Droitwich Mews Care Home - Avery Healthcare is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 38 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 38 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.876 for Droitwich Mews Care Home - Avery Healthcare is calculated as follows: ( (399 Excellents x 5) + (48 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 451 Ratings = 4.876

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Droitwich Mews Care Home - Avery Healthcare is based on 38 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 70 registered maximum number of service users is 14, which has been reached with 38 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 23 Jan 2025

Overall
Good

  • Caring

    Good
  • Effective

    Good
  • Responsive

    Good
  • Safe

    Good
  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (11)

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Meet the Team (8)

Hannah

Hannah Atkinson

Job Title: Home Manager

Joined: 2024

I began my journey in the care sector within domiciliary care, where I quickly progressed to a senior role. From there, I moved into care homes, advancing from Senior Care Assistant to Care Manager, Deputy Manager, and ultimately to Care Home Manager. In my previous role, I was proud to lead my team in achieving a "Good" rating from the CQC.


Since September 2024, I have had the privilege of managing Droitwich Mews. Every day in this role has been deeply fulfilling, thanks to the incredible residents, dedicated staff, supportive families, and enthusiastic volunteers who make this home so special. I was welcomed into the Droitwich Mews family with open arms, and I am committed to maintaining and building upon the high standards of excellence that define our home.


I firmly believe that laughter and happiness are vital to the well-being of everyone in the home. At Droitwich Mews, these qualities shine in abundance, creating a warm and joyful environment for all.

Claire

Claire Whitehouse

Job Title: Deputy Manager

Joined: 2024

I have worked in care since I was 18 years old, working in a nursing home in Leamington, I never dreamed at 18 that I would enjoy care as much as I do.


I started as a care assistant and worked my way up to manager and then due to personal circumstances I had to leave management. Again, I have worked my way up from care assistant to Deputy.


I like working in care because just seeing a smile on a resident’s face when they doing what they enjoy is magic, every day is different, and I like it when you can fulfil a resident's wishes, not many people can say but I actually do love my job

Sammy

Sammy Buckley

Job Title: Client Liasion Manager

Joined: 2023

I have worked within the care industry for 15 years, starting as a Care Assistant, and then having the incredible opportunity to work for Alzheimer's Society as an Events and Customer Service Coordinator. I then became a lead Well Being Coordinator, where I found my passion for marketing/social media influence, which encouraged me to move into the sales and marketing side of the care industry as The Client Liasion Manager here at Droitwich Mews. I really enjoy every aspect of my role, giving our residents the best customer service is a real highlight for me, also hosting events within the home and bringing together the community is always so much fun! I feel very lucky to be part of the team here at Droitwich Mews, we really are one big family!

Linda

Linda Armitage

Job Title: Administrator

Joined: 2024

Meet Linda – Our Amazing Admin Manager


With over 30 years of experience in administration and more than 15 years in the care industry, Linda brings a wealth of knowledge, compassion, and efficiency to everything she does. She’s not only a master of organisation but also a vital part of our team’s heart and soul. Linda thrives in our dynamic environment and builds strong, supportive relationships with both staff and residents. Her dedication, warmth, and incredible skills truly make her the wizard behind the scenes — and we’re endlessly grateful to have her as part of our family.

James

James Dugmore

Job Title: Head Chef

Joined: 2020

Meet James – Our Dedicated Head Chef


With over 24 years of culinary experience, including 4 years in care home catering, James brings exceptional skill and heartfelt passion to our kitchen. He began his journey with us as a sous chef and quickly rose to Head Chef, where he’s been leading our kitchen for over a year with creativity and care.


James is deeply committed to delighting our residents, always going the extra mile to ensure every meal is not only nutritious but also thoroughly enjoyed. He tailors each menu to reflect the tastes, needs, and preferences of our residents, regularly seeking their feedback and involving them in the menu planning process. His dedication, warmth, and talent make him truly the best – and we feel incredibly lucky to have him at the heart of our home.

Martin

Martin Sullivan

Job Title: Maintenance

Joined: 2021

Martin has been working within the maintenance department of 4 different care homes for the past 15 years. Starting with Avery in 2021, Martin brings the knowledge and skills that he has learned within the building trade since the age of 17. Martin is very well-liked by our residents here at Droitwich Mews and is a complete asset to the team. Martin specialises in plumbing and heating which he thoroughly enjoys.

Sandra

Sandra King

Job Title: Customer Service Advisor

Joined: 2021

I began my journey by first caring for my parents, particularly my mother at the end of my life. The nurse who visited said I was made for the job! I then started cleaning for a few old ladies, which morphed into shopping & personal care and companionship. I tried domiciliary care, but never felt I had enough time to do a good job. Covid came along, and my career path changed! I became a Community Champion for a well-known supermarket. It was because of this I heard about Droitwich Mews. I offered to support the home with raffle prizes etc. The Customer Service manager at the time asked if I would like to join the team! I started at Droitwich Mews on the care team, and then I was offered the position of customer service assistant, and I am happy to say I love it! I get to support residents and chat with them and their relatives. It’s a lovely home and I am proud to be a part of it.

Franca

Franca Akinmade

Job Title: Senior Care Assistant

Joined: 2022

Meet Franca – Our Exceptional Senior Carer


Franca joined Droitwich Mews in 2022, bringing with her over 10 years of experience in the care sector. Since then, she’s become a vital part of our team and was proudly promoted to Senior Carer in 2024 – a reflection of her outstanding dedication and compassion.


Franca’s smile lights up every room she walks into, and her warmth is felt by both residents and their families. She consistently goes above and beyond the call of duty, always striving to enhance the quality of life for those in her care. With genuine love and thoughtfulness, Franca supports not only our residents but their families too, ensuring everyone feels safe, supported, and valued. We are truly lucky to have her.

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