Barchester Florence Court Care Home

243 Segensworth Road, Fareham PO15 5EW
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9.9 61 Reviews
  • Barchester Florence Court Care Home, Fareham
This premium care home provides excellent residential care in a warm, homely and friendly environment. A team of qualified and dedicated staff focus on the individual needs of residents and are committed to providing professional and respectful care with the resident at the heart of everything they do.

Luxurious facilities combined with highly trained staff ensure each and every individual is given superior attention. The home has a dedicated area—Memory Lane—which offers high quality care for people with dementia. Alongside long-term residential and dementia care, they will also offer short-term breaks for respite and intermediate care.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment
  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1668

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

These prices are only a guideline, please contact Barchester Florence Court Care Home to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Person in charge

  • Sarah Lewis (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (75)
  • Single Rooms with ensuite Wet Room (75)

Barchester Florence Court Care Home Reviews (61)

Total of 61, showing 1-20
9.9

Barchester Florence Court Care Home has a Review Score of 9.9 (9.900) out of 10, based on 27 reviews in the last 2 years. Over all time Barchester Florence Court Care Home has 61 reviews.

Overall Experience

  • 55
  • 4
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  • 2

Date Published

61
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Review from S C (Daughter of Resident) published on 31 July 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Luxury care home with exceptional staff, so happy that my mum was given the best of care before her passing. She loved having fun at the disco, infact that was the last photo we have of her. A big thank you to the general manager and her team.

Reply from Sarah Lewis, General Manager at Barchester Florence Court Care Home

Thank you for your lovely review, it was our absolute pleasure to take care of your Mum. I will will ensure your compliments are passed onto the Team.

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Review from Julie O (Daughter of Resident) published on 21 July 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Well..what can I say ..this has been beyond my expectations.. mum came to stay for a respite 2weeks while we went on holiday. She loved it so much that she wanted to stay as a resident. She has got company now of her own age..outings and activities all week. Honestly if you could ask for a five
star hotel service/accommodation together with very kind and loving staff for your loved one..you couldn't get better. One member of staff, in particular, was amazing..there is nothing she wouldn't do . I'm sorry I am gushing but I'm so impressed and so happy for my mum..she's got her sparkle back ..thank you
Beautifully decorated rooms, lounges on each floor, dining on each floor, beautiful dining rooms with a variety of lovely meal choices every day..roof terrace, bar and gorgeous gardens. If you had a wish list of what you wanted for your loved one..well this is it..

Reply from Sarah Lewis, General Manager at Barchester Florence Court Care Home

Thank you so much for your lovely review, it's always wonderful to read that we have met and surpassed your expectations! We are delighted that your Mum has settled so well and is thriving in our community. Thank you and I will pass on your kind words to the team.

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Review from R W (Respite Resident) assisted by family/friend published on 27 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Enjoyable stay at Florence Court. Lovely accommodation - warm comfortable room. I felt well cared for - attentive staff, some, in my view, outstanding! My only disappointment was the occasional meal. Overall, would recommend if you want to stay somewhere that feels more like a hotel, but with the care
and security.

Reply from Sarah Lewis, General Manager at Barchester Florence Court Care Home

Thank you so much for taking the time to review our home, I will ensure that your feedback is passed onto the relevant teams. We look forward to welcoming you back to our home should your need arise. Thank you.

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Review from Palmira K (Daughter of Resident) published on 23 June 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From our first meeting with the home service advisor which was so professional the process has been extremely smotth. Mum has settled very quickly and views Florence Court as home.
She has quickly made friends and will join in some activities. The staff always involved and encourage her and her confidence
is growing. We love the feel of the home, all the staff are great and show real interest in the family.

Reply from Sarah Lewis, General Manager at Barchester Florence Court Care Home

Thank you for your review, I am so happy you had a wonderful stay at Florence Court.We look forward to seeing you again soon.

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Review from Annette P (Daughter of Resident) published on 9 June 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was made to feel so welcome and all of the staff are extremely friendly & helpful. Mum has settled in so much better than we could have imagined or hoped, which is of great comfort to us all. She has made friends with other residents, and appears to be so much happier than when she was living alone.

Reply from Sarah Lewis, General Manager at Barchester Florence Court Care Home

Thank you so much for your 5 star review, I will ensure your kind feedback is passed onto the team. We are always grateful to read a great review and more importantly we are delighted that your Mum has settled in our care so well.

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Review from John B (Son of Resident) published on 11 April 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My 99 year old mother has lived in Florence Court since October 2023, Her background as a WAAF teleprinter during the 2nd WW contributed to her stoical, discrete & very private personality, always striving to be independent, hence the transition from living alone at home to a care home environment was
potentially challenging for her. However the staff at Florence Court have been magnificent in catering for her needs having taken the time to get to know her as a person and tailoring their input whether as carers, activity organisers, household & catering; nothing is ever too much trouble, indeed staff pop by her room to have a chat. The facilities are first rate, spotlessly clean & welcoming with plenty of activities. The dining facilities are excellent, home cooked food, a varied menu. There is regular opportunity for comment & feedback. Thankyou.

Reply from Sarah Lewis, General Manager at Barchester Florence Court Care Home

Thank you so much for taking the time to write your lovely review, we are very proud to have your Mum in our care at Florence Court. We are also especially proud of her service to our country and her featuring in the recent Meridian ITV feature on the 80th celebrations of VE day, thankyou.

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Review from David M (Son-in-law of Resident) published on 13 March 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Florence Court stepped in at no notice to take my mother in law for 2 weeks respite care following a fall and treat at our local hospital. Thorough proffesional, exceedingly friendly and totally caring from first contact and throughout her stay. The staff were exceptionally welcoming and absolutely
nothing was too much trouble. She enjoyed her stay well beyond reasonable expectation and is looking forward to future stays at this 5-star care home. Many, many heartflet thanks.

Reply from Sarah Lewis, General Manager at Barchester Florence Court Care Home

Thank you for taking the time to review the exceptional care which both myself and my team strive to deliver to every resident within our home. I will ensure your feedback is passed to all teams which is greatly appreciated.

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Review from A S (Granddaughter of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan's been a resident at Barchester Florence Court Care Home for two years. The care, respect, dignity and compassion that every member of staff has is exceptional. My nan has experienced the highest level of care from management, care teams, maintenance team, housekeeping, kitchens, admin, activity
coordinators and reception staff. All have such warmth and understanding. Time has been taken to identify the care needs of my nan but also time taken to acknowledge and embrace the beautiful person that my nan was prior to her illness.
The compassion and kindness that my family has been given also is exceptional. Without the combined effort of all those employed at Florence, a difficult and heartbreaking situation would be simply unbearable but it is the staff who have enabled us to embrace and saviour crucial moments together, preserving my nan.
When the time comes, we'll reflect back on this experience and smile knowing that my beautiful nan got the exemplary care that she truly deserved.

Reply from Sarah Lewis, General Manager at Barchester Florence Court Care Home

Thank you very much for your lovely review. Your kind compliments will be forwarded to our teams and we truly appreciate your feedback of the outstanding care my team and I strive to deliver daily. Thank you.

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Review from Karen C (Daughter of Resident) published on 29 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother initially stayed in Barchester Florence Court Care Home on six-week respite after falling and breaking her arm. She decided to stay permanently as she enjoyed the company and various activities.
I feel relieved knowing my mother is safe and well cared for. The facilities are five-star and
the staff are friendly and professional.

Reply from Sarah Lewis, General Manager at Barchester Florence Court Care Home

Thank you for your lovely review. We are delighted that your mother has decided to stay with us permanently and that she enjoys her life in our care.

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Review from Olive D (Respite Resident) assisted by family/friend published on 25 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say a very big thank you to all the staff at Barchester Florence Court Care Home and for all you did for me. You did everything and when I came home, I felt that I had a lovely holiday. Hope to see you all soon.

Reply from Sarah Lewis, General Manager at Barchester Florence Court Care Home

Thank you for kind review. We look forward to welcoming you back to Florence Court should your need arise again.

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Review from Cliff A (Son of Resident) published on 9 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It was a difficult decision to find the right setting for my mum but we found it.
On walking into Florence Court we were met with a very warm welcome from reception, cool music and a bright, clean and inviting environment.
Debbie gave us a tour and one of the stand-out aspects was the relationships.
Everyone, staff and residents included, met us with bright smiles and wanted to chat. A real home-from-home feel.
My mum's room is bright, clean and cheery and she has been able to bring all her favourite things with her, which really helped with the transition.
She is loved, safe and has embraced all that is on offer enabling her to become more independent, physically active and mentally stimulated.
I cannot express how pleased I am with Florence Court I know that my mum is loved, stimulated both physically and mentally and has lots of opportunities to fill her life. The staff are so friendly, food is good quality and we are always made to feel welcome.
Thank you.

Reply from Sarah Lewis, General Manager at Barchester Florence Court Care Home

Thank you so much for your review, I will ensure your comments are passed to the entire team. It's always a pleasure to read such positive feedback, thank you.

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Review from N H (Daughter of Resident) published on 17 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and especially the management team have made the move to Barchester Florence Court Care Home as stress-free as possible. All staff have gone above and beyond what I ever expected. They have made my father and myself very welcome thus enabling my father to settle in quickly. The staff have
been so accommodating allowing my father to have all his home comforts and following all his normal routines.
Thank you.

Reply from Sarah Lewis, General Manager at Barchester Florence Court Care Home

Thank you so much for your kind review. My team and I always go above and beyond to ensure that our residents are comfortable and happy in our home. I will pass your kind words on to the whole team. Thank you.

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Review from Clare F (Daughter of Resident) published on 1 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and support my mother received at Barchester Florence Court Care Home was exemplary. The staff were responsive and attentive to her needs. Nothing was too much trouble. They were also very engaging and appeared happy in their work.
The home itself is tastefully decorated and homely. The food
was very good, it is well presented to tempt one's appetite.
All in all, my mother's experience was such that she would like to live here permanently!

Reply from Sarah Lewis, General Manager at Barchester Florence Court Care Home

Thank you very much for writing this lovely review about Florence Court. I am so pleased that myself and the team made your mother's experience a great one at the home and it means a lot to us that you have chosen to share this. Thank you again.

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Review from N I (Daughter of Resident) published on 17 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father stayed in Barchester Florence Court Care Home for a few weeks while I was on holiday and he thoroughly enjoyed his stay! I was very impressed with the level of care provided; the staff were very friendly, attentive and helpful. The home is beautiful, with spacious, well-laid-out rooms and
communal areas. Dad really enjoyed the D-Day outing to see the Red Arrows and the entertainment at the home during his stay. Dad's health and mental state were significantly improved by his stay there and we would not hesitate to use Florence Court in future.

Reply from Sarah Lewis, General Manager at Barchester Florence Court Care Home

Thank you so much for taking the time to write this lovely review, it means a lot to myself and the team that your father enjoyed his stay with us. We hope to see you all again soon. Thank you again.

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Review from Pat C (Respite Resident) published on 15 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my second stay for two weeks at Barchester Florence Court Care Home. I always enjoy my stay as I am spoilt for attention by all the staff. They are all kind and caring - so helpful.
I may be back in November is my health allows.
Thank you to everyone.
The only fly in the ointment is the eyesore
of land next door!

Reply from Sarah Lewis, General Manager at Barchester Florence Court Care Home

Thank you very much for writing this lovely review. I am very pleased to hear you enjoyed your stay again with us and we are already looking forward to seeing you again later in the year. Thank you again.

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Review from Graham W (Respite Resident) assisted by family/friend published on 2 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had heard the Barchester Florence Court Care Home was a good care home but my experience proved it was much more than this. I believe that Florence Court is one of the best in the area.
The facility was excellent, especially the garden, and the staff were always most helpful.

Reply from Sarah Lewis, General Manager at Barchester Florence Court Care Home

Thank you for taking the time to write this review. We are really pleased that you had a good experience and we exceeded expectations. We hope to see you again. Thank you.

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Review from G S (Husband of Resident) published on 17 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Picked up my wife after two weeks respite. She appeared cheerful, talkative and on good terms with staff - not something she is usually associated with. Appears happy to go back in a few months time when I need another rest.

Reply from Sarah Lewis, General Manager at Barchester Florence Court Care Home

Thank you very much for taking the time to write this review. We are really pleased to hear that you were both happy with the respite stay at Florence Court and that it had a positive impact. We look forward to seeing you again soon. Thank you.

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Review from Paul M (Son of Resident) published on 22 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent almost 18 months at Florence Court. As a regular visitor, I know that she was very well looked after by caring, compassionate and lovely people throughout the home. The regular events and daily activities are well organised and the social media photos enable family and friends to see
what has been happening. Management are approachable, helpful and ensure things run smoothly. Catering is superb, housekeeping of high standard and everywhere is kept clean and tidy. The rooms have a quality bed and chair and the facilities are well maintained. The multiple lounges and dining rooms are not too big which helps give it a family atmosphere. A special care home.

Reply from Jacqui Hampton, General Manager at Barchester Florence Court Care Home

Thank you so much for taking the time to write this wonderful review for our team at Florence Court. It has been an absolute pleasure to look after your mother and you all as a family and we thank you for allowing us the opportunity to do so. Your words mean a great deal to us all here at the home and we we wish you all the best.

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Review from L B (Daughter of Resident) published on 21 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has stayed at Florence Court for respite stays over the past 2 years. Florence Court and its staff (all staff from managers to carers and housekeeping) have made her feel very welcome. So much so that she feels it's her home from home. Mum enjoys the varied activities and especially likes
to feel useful, however, if she needs some quiet time she is safe and sound in her room with staff popping in from time to time.
For me, Florence Court gives me the peace of mind that while I'm away, my mother is safe and happy.

Reply from Sarah Lewis, General Manager at Barchester Florence Court Care Home

I would like to thank you for taking the time to write this wonderful review. We are really pleased that you and mum are happy when she comes to stay. We look forward to seeing you again and thank you again.

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Review from Angela S (Wife of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The facilities at Barchester Florence Court Care Home are beautiful and on viewing with my husband, who has dementia, his opinion was "it's like a five-star hotel". I knew then that this would be perfect for his respite care whilst I was recovering from a pending surgery.
All the staff were very pleasant
and all knew my husband very quickly. The manager was amazing and knew exactly what it felt like for me, being a retired nurse, placing him into other's care. I was very pleased with the whole experience.

Reply from Jacqueline Hampton, General Manager at Barchester Florence Court Care Home

We were delighted that your husband enjoyed his respite stay with us here at Florence Court and you felt he was left in good hands.

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Current Review Score: 9.9 (9.900)

Overview of Review Score

The Review Score of 9.9 (9.900) out of 10 for Barchester Florence Court Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 27 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 27 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.900 for Barchester Florence Court Care Home is calculated as follows: ( (289 Excellents x 5) + (32 Goods x 4) ) ÷ 321 Ratings = 4.9

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Barchester Florence Court Care Home is based on 27 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 75 registered maximum number of service users is 15, which has been reached with 27 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Apr 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (42)

Meet the Team (18)

Sarah

Sarah Lewis

Job Title: General Manager

Joined: 2021

Hello, My name is Sarah and I am the General Manager at Florence Court Care Home.


I have worked in care for over 20 years, with the last 2 and a half of those being the deputy manager here in Florence Court.


I am extremely proud of the outstanding and fulfilling care that we deliver on a daily basis, enriching the lives of our residents is extremely important and being able to do it in this amazing environment is wonderful.


I was really excited to progress in my career and I have been extremely well supported by Barchester to do this. It brings me great joy to be the manager of such a beautiful home, with an extremely hard-working team. Supporting our residents in this luxury setting is a privilege.


My door is always open and I look forward to continuing to support our residents, families and staff at Florence Court. I am also excited to welcome new families and residents to our beautiful home.


My home life can get very busy with 4 dogs, a cat and 2 children, but I love every minute of it and wouldn't change it for the world.

Debora

Debora Fitton

Job Title: Home Services Advisor

Joined: 2024

Hello, I'm Debora and my main responsibility is to guide residents and their families through the challenging process of selecting a Care Home that best suits their individual needs. I take great pride in ensuring that Florence Court offers the very best choice in terms of Care Options, Activities and Entertainment, Daily Menus, Beautifully appointed rooms and a welcoming, caring and knowledgeable team.


My career began in the Hospitality industry and then expanded into Events, Marketing, Sales and PR. Before joining the team at Barchester's Florence Court I worked within the Health Care Sector since 2002. I look forward to welcoming you to our beautiful home!


My passion outside of work is caring for and showing my dogs. I live in the New Forest with my husband, who shares my fondness for the outdoor life with our dogs, rare breed chickens and multiple fish!

Louise

Louise Stockton

Job Title: Deputy Manager

Joined: 2021

Hi, my name is Louise and I have worked in the care sector for the last 24 years. My background is primarily in dementia care, so I love supporting our Memory Lane Community. I enjoy listening to the residents' stories, sharing their photos and memories, as well as helping to enrich their lives here at Florence Court.


In my spare time, I live a busy family life with my daughter, husband, cats and dogs! I also enjoy socialising with my friends and colleagues from Florence Court as they have become my work family.

Lisa

Lisa Quayle

Job Title: Administrator

Joined: 2022

Hi, my name is Lisa. I have been in the care industry for 10 years, where I started as a care assistant. After having my daughter in 2015 I could no longer commit to the hours however, I still wanted to work within the care sector so I secured a reception role at Florence Court. Since I joined Barchester I have progressed my career to Administration Assistant and now to Administrator. I am currently studying in my spare time additional business qualifications.


You will still find me in the corridors chatting away with residents and relatives, as I am passionate about providing a positive resident experience and the exceptional care they receive here at Florence Court.


Outside of work, I enjoy spending time with my daughter, my family and friends. I love walking Marley my dog who is a Sprocker.

Sammie

Sammie Brown

Job Title: Administration Assistant

Joined: 2021

Hello, I'm Sammie and I joined the Team at Florence Court Care Home in 2021.


Since working for Barchester Healthcare I have been supported and encouraged to progress my career and I look forward to the challenges and role satisfaction that I will experience in my new position as Administration Assistant.


You will still see me on the residential floors supporting our Care Team colleagues as I will hold a dual role as a Senior Carer.

Mirabela

Mirabela Vinkler

Job Title: Head Housekeeper

Joined: 2025

I'm Bela, and I originally joined Barchester Healthcare in 2020 at one of our sister homes in Hampshire as a Housekeeper before transferring to Florence Court. After a short time away, I have returned to Florence Court and also re-joined as Head Housekeeper of our home.


Originally from the Hospitality sector, I take great pride in my work and together with my team ensure that the home and the resident rooms are maintained to an exceptional standard.


In my spare time, I love to camp in our newly self-converted van with my husband and beloved Mini Dachshund, Toby.

Jess

Jess Duery

Job Title: Senior Activities Coordinator

Joined: 2022

Hi, I have been working in the Care Sector for 5 years and started out as a Domestic and Laundry Assistant. As the Activities Coordinator for the past 2 years, I have developed a real passion for Life Enrichment and get a great deal of pleasure in enriching the resident's lives through meaningful activities. I love getting to know the residents and spending time with them to find out what they love to do. Every day is very different and rewarding.


I'm also currently studying to advance my knowledge and career path. I'm very grateful for the support Barchester gave me to enable this.


When I'm not at work I love to travel and visit new places. I also enjoy the time I spend with my cocker spaniel, Cooper.

Steve

Steve Lewis

Job Title: Head Chef

Joined: 2021

I have been a chef for over 35 years. I started my career in hospitality by studying at Highbury College, where I achieved my City & Guilds qualification and a catering diploma.


I left college and went straight to London to work in a high-end restaurant in Knightsbridge. From London, I worked abroad for a few years, including in France, Italy, Switzerland and the Channel Islands.


I accepted the role within Barchester's Florence Court to give myself a better work-life balance after working many years in hospitality.

Bradley

Bradley Lewis

Job Title: Head of Maintenance

Joined: 2023

Hi, my name is Brad and I am the head of maintenance. I have been a gas engineer for over 20 years and I am now enjoying a new challenge here at Florence Court. The role is so diverse and no day is the same, making the job engaging and satisfying.


Outside work, I enjoy going to the gym, taking part in running events, playing golf and spending time with family and friends

Eddie

Eddie

Job Title: Resident Ambassador

Joined: 2024

Eddie, is a valued member of our community and we are thrilled to have him to represent our residents. He is always keen to get involved with helping both staff and residents in daily lives here at the home. This includes gardening, maintenance, activities, he has even written and hosted his own pantomime!


As Resident Ambassador, Eddie serves as a voice for residents in communicating their wishes, suggestions and feedback to our staff members. He makes such a positive impact in our home.

Jessica

Jessica Walker

Job Title: Care Community Lead

Joined: 2024

Hello, I'm Jessica and I joined Barchester Healthcare in May 2024 as a Senior Carer at one of our sister homes in Hampshire.


I transferred to the team here at Florence Court in May 2025, which was also a promotion to Care Community Lead. I have worked within the care sector since 2020 and thoroughly enjoy my working life.


I take pleasure in the rewards that my role gives me supporting my team and especially our wonderful residents to ensure they live the fullest of lives.

Debbie

Debbie Reynolds-James

Job Title: Care Community Lead

Joined: 2021

Hi, my name is Debbie. I started working within the care industry after caring for several family members, in particular my mother who was living with Dementia. This was a true eye-opener into how dementia can change a loved one. This made me determined to share my knowledge and help our residents live happy and fulfilled lives, with a dementia diagnosis.

Sasha

Sasha Wills

Job Title: Care Community Lead

Joined: 2022

Hello, my name is Sasha and I am a Care Community Lead. I have worked within the care industry for over 8 years. Spending quality time with our residents is my favourite thing as well as learning about each of their unique stories. I feel very pleased with my career progression within Barchester and am looking forward to continuing to provide our residents with the best possible quality of life.

Deborah

Deborah Osgood

Job Title: Care Community Lead

Joined: 2021

My name is Deborah, I've been working within the care sector for over 30 years. I have developed a wealth of experience and knowledge. In previous roles, I have been a deputy manager and a registered manager. I joined Barchester's Florence Court in 2021 and I am enjoying being part of such a wonderful team.

Claire

Claire Wearn

Job Title: Dementia Champion

Joined: 2021

My name is Claire and I have worked at Florence Court since it first opened. Memory Lane is my favourite community so I am very proud to be a Dementia Champion. I am an excellent listener and enjoy gaining residents' trust to break down their barriers to help them feel safer at home here at Florence Court.

Karen

Karen Davies-Harding

Job Title: Dementia Champion

Joined: 2022

My name is Karen and although I am fairly new to the care sector it is something I have always wanted to do. I enjoy the type of care that our Memory Lane residents require and am so proud to be their advocate.

Emma

Emma Perry

Job Title: Hospitality Hostess

Joined: 2021

Hello, my name is Emma and I have worked at Florence Court since 2021. I love seeing our residents laugh and smile and our amazing food is a great way to make everyone happy.


Away from work I really enjoy singing and dancing. In fact, I do that with the residents too!

Heather

Heather Elcombe

Job Title: Hairdresser

Joined: 2022

Hi, I'm Heather and I love my time with residents, they always have so much to chat about and it's such a pleasure to do their hair and get to know them all. It is such a social thing to come to the Salon and has a treatment, residents spend most of their time laughing! I am made to feel so welcome.


In my free time, I love to dance and listen to music; I'm getting married in 2025 and I'm being given lots of advice from residents who got married before I was even born.

Frequently Asked Questions about Barchester Florence Court Care Home

What types of Care is Barchester Florence Court Care Home registered for?

Older Person Care, Dementia, Mental Health Condition, Physical Disability, Visual / Hearing Impairment, Permanent Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Barchester Florence Court Care Home have?

There are 75 Single Rooms.

What are the Facilities & Services at Barchester Florence Court Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Barchester Florence Court Care Home to the centre of Fareham?

2.8 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Florence Court Care Home to verify any information. View our terms and conditions. Barchester Florence Court Care Home has an Enhanced Service - more info.