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Barchester Florence Court Care Home

243 Segensworth Road, Fareham, Hampshire PO15 5EW
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Very calm, welcoming environment. The staff are lovely and helpful!J H(Daughter of Resident/Service User)
Barchester Florence Court Care Home, Fareham
They have provided him with the support he needed to relax and come out of his shell.E W(Granddaughter of Resident/Service User)
Barchester Florence Court Care Home, Fareham
The staff are wonderful and the care my dad receives is excellent.D H(Daughter of Resident/Service User)
Barchester Florence Court Care Home, Fareham

This premium care home provides excellent residential care in a warm, homely and friendly environment. A team of qualified and dedicated staff focus on the individual needs of residents and are committed to providing professional and respectful care with the resident at the heart of everything they do.

Luxurious facilities combined with highly trained staff ensure each and every individual is given superior attention. The home has a dedicated area—Memory Lane—which...  

Care Provided by Barchester Florence Court Care Home

Primary Care Categories

  • Older Person Care
  • Dementia
  • Mental Health Condition
  • Physical Disability
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 75 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,600N/A

This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.

Contact Barchester Florence Court Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Sarah Lewis (General Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 55+

Care Home Design/Build

  • Purpose Built: Yes
  • Year Purpose Built: 2021
  • Number of floors: 4

Room Information

  • Single Rooms (75)
  • Single Rooms with ensuite Wet Room (75)

Barchester Florence Court Care Home Reviews (80)

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9.9

Barchester Florence Court Care Home has a Review Score of 9.9 (9.863) out of 10, based on 32 reviews in the last 2 years. Over all time Barchester Florence Court Care Home has 80 reviews.

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Showing 80 reviews matching selected criteria
Review from Chris N (Regular Volunteer) published on 30 September 2025 Submitted via Website
Overall Experience

Great afternoon visiting with other members of my Men's Shed to play card games, etc with some of the residents. We were well looked after with tea, coffee and cake (mmmm!). Lovely room, friendly staff and comfortable furniture. Great afternoon was had by all.

Reply from Sarah Lewis, General Manager at Barchester Florence Court Care Home

Thank you for your lovely review, it is always a pleasure to host your monthly group within our home.

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Review from S C (Daughter of Resident) published on 31 July 2025 Submitted via Postal Card
Overall Experience

Luxury care home with exceptional staff, so happy that my mum was given the best of care before her passing. She loved having fun at the disco, infact that was the last photo we have of her. A big thank you to the general manager and her team.

Reply from Sarah Lewis, General Manager at Barchester Florence Court Care Home

Thank you for your lovely review, it was our absolute pleasure to take care of your Mum. I will will ensure your compliments are passed onto the Team.

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Review from Julie O (Daughter of Resident) published on 21 July 2025 Submitted via Website
Overall Experience
Well..what can I say ..this has been beyond my expectations.. mum came to stay for a respite 2weeks while we went on holiday. She loved it so much that she wanted to stay as a resident. She has got company now of her own age..outings and activities all week. Honestly if you could ask for a five star hotel service/accommodation together with very kind and loving staff for your loved one..you couldn't get better. One member of staff, in particular, was amazing..there is nothing she wouldn't do . I'm sorry I am gushing but I'm so impressed and so happy for my mum..she's got her sparkle back ..thank you

Beautifully decorated rooms, lounges on each floor, dining on each floor, beautiful dining rooms with a variety of lovely meal choices every day..roof terrace, bar and gorgeous gardens. If you had a wish list of what you wanted for your loved one..well this is it..

Reply from Sarah Lewis, General Manager at Barchester Florence Court Care Home

Thank you so much for your lovely review, it's always wonderful to read that we have met and surpassed your expectations! We are delighted that your Mum has settled so well and is thriving in our community. Thank you and I will pass on your kind words to the team.

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Review from R W (Respite Resident) published on 27 June 2025 Submitted via Postal Card
Overall Experience

Enjoyable stay at Florence Court. Lovely accommodation - warm comfortable room. I felt well cared for - attentive staff, some, in my view, outstanding! My only disappointment was the occasional meal. Overall, would recommend if you want to stay somewhere that feels more like a hotel, but with the care and security.

Reply from Sarah Lewis, General Manager at Barchester Florence Court Care Home

Thank you so much for taking the time to review our home, I will ensure that your feedback is passed onto the relevant teams. We look forward to welcoming you back to our home should your need arise. Thank you.

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Review from Palmira K (Daughter of Resident) published on 23 June 2025 Submitted via Postal Card
Overall Experience
From our first meeting with the home service advisor which was so professional the process has been extremely smotth. Mum has settled very quickly and views Florence Court as home.

She has quickly made friends and will join in some activities. The staff always involved and encourage her and her confidence is growing. We love the feel of the home, all the staff are great and show real interest in the family.

Reply from Sarah Lewis, General Manager at Barchester Florence Court Care Home

Thank you for your review, I am so happy you had a wonderful stay at Florence Court.We look forward to seeing you again soon.

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Review from John B (Son of Resident) published on 11 April 2025 Submitted via Postal Card
Overall Experience

My 99 year old mother has lived in Florence Court since October 2023, Her background as a WAAF teleprinter during the 2nd WW contributed to her stoical, discrete & very private personality, always striving to be independent, hence the transition from living alone at home to a care home environment was potentially challenging for her. However the staff at Florence Court have been magnificent in catering for her needs having taken the time to get to know her as a person and tailoring their input whether as carers, activity organisers, household & catering; nothing is ever too much trouble, indeed staff pop by her room to have a chat. The facilities are first rate, spotlessly clean & welcoming with plenty of activities. The dining facilities are excellent, home cooked food, a varied menu. There is regular opportunity for comment & feedback. Thankyou.

Reply from Sarah Lewis, General Manager at Barchester Florence Court Care Home

Thank you so much for taking the time to write your lovely review, we are very proud to have your Mum in our care at Florence Court. We are also especially proud of her service to our country and her featuring in the recent Meridian ITV feature on the 80th celebrations of VE day, thankyou.

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Review from David M (Son-in-law of Resident) published on 13 March 2025 Submitted via Postal Card
Overall Experience

Florence Court stepped in at no notice to take my mother in law for 2 weeks respite care following a fall and treat at our local hospital. Thorough proffesional, exceedingly friendly and totally caring from first contact and throughout her stay. The staff were exceptionally welcoming and absolutely nothing was too much trouble. She enjoyed her stay well beyond reasonable expectation and is looking forward to future stays at this 5-star care home. Many, many heartflet thanks.

Reply from Sarah Lewis, General Manager at Barchester Florence Court Care Home

Thank you for taking the time to review the exceptional care which both myself and my team strive to deliver to every resident within our home. I will ensure your feedback is passed to all teams which is greatly appreciated.

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Review from A S (Granddaughter of Resident) published on 20 January 2025 Submitted via Website
Overall Experience
My nan's been a resident at Barchester Florence Court Care Home for two years. The care, respect, dignity and compassion that every member of staff has is exceptional. My nan has experienced the highest level of care from management, care teams, maintenance team, housekeeping, kitchens, admin, activity coordinators and reception staff. All have such warmth and understanding. Time has been taken to identify the care needs of my nan but also time taken to acknowledge and embrace the beautiful person that my nan was prior to her illness.
The compassion and kindness that my family has been given also is exceptional. Without the combined effort of all those employed at Florence, a difficult and heartbreaking situation would be simply unbearable but it is the staff who have enabled us to embrace and saviour crucial moments together, preserving my nan.

When the time comes, we'll reflect back on this experience and smile knowing that my beautiful nan got the exemplary care that she truly deserved.

Reply from Sarah Lewis, General Manager at Barchester Florence Court Care Home

Thank you very much for your lovely review. Your kind compliments will be forwarded to our teams and we truly appreciate your feedback of the outstanding care my team and I strive to deliver daily. Thank you.

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Review from Karen C (Daughter of Resident) published on 29 November 2024 Submitted via Website
Overall Experience
My mother initially stayed in Barchester Florence Court Care Home on six-week respite after falling and breaking her arm. She decided to stay permanently as she enjoyed the company and various activities.

I feel relieved knowing my mother is safe and well cared for. The facilities are five-star and the staff are friendly and professional.

Reply from Sarah Lewis, General Manager at Barchester Florence Court Care Home

Thank you for your lovely review. We are delighted that your mother has decided to stay with us permanently and that she enjoys her life in our care.

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Review from Olive D (Respite Resident) published on 25 October 2024 Submitted via Postal Card
Overall Experience

I would like to say a very big thank you to all the staff at Barchester Florence Court Care Home and for all you did for me. You did everything and when I came home, I felt that I had a lovely holiday. Hope to see you all soon.

Reply from Sarah Lewis, General Manager at Barchester Florence Court Care Home

Thank you for kind review. We look forward to welcoming you back to Florence Court should your need arise again.

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Review from Cliff A (Son of Resident) published on 9 October 2024 Submitted via Website
Overall Experience
It was a difficult decision to find the right setting for my mum but we found it.
On walking into Florence Court we were met with a very warm welcome from reception, cool music and a bright, clean and inviting environment.
Debbie gave us a tour and one of the stand-out aspects was the relationships. Everyone, staff and residents included, met us with bright smiles and wanted to chat. A real home-from-home feel.
My mum's room is bright, clean and cheery and she has been able to bring all her favourite things with her, which really helped with the transition.
She is loved, safe and has embraced all that is on offer enabling her to become more independent, physically active and mentally stimulated.
I cannot express how pleased I am with Florence Court I know that my mum is loved, stimulated both physically and mentally and has lots of opportunities to fill her life. The staff are so friendly, food is good quality and we are always made to feel welcome.

Thank you.

Reply from Sarah Lewis, General Manager at Barchester Florence Court Care Home

Thank you so much for your review, I will ensure your comments are passed to the entire team. It's always a pleasure to read such positive feedback, thank you.

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Review from N H (Daughter of Resident) published on 17 September 2024 Submitted via Postal Card
Overall Experience
The staff and especially the management team have made the move to Barchester Florence Court Care Home as stress-free as possible. All staff have gone above and beyond what I ever expected. They have made my father and myself very welcome thus enabling my father to settle in quickly. The staff have been so accommodating allowing my father to have all his home comforts and following all his normal routines.

Thank you.

Reply from Sarah Lewis, General Manager at Barchester Florence Court Care Home

Thank you so much for your kind review. My team and I always go above and beyond to ensure that our residents are comfortable and happy in our home. I will pass your kind words on to the whole team. Thank you.

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Review from Clare F (Daughter of Resident) published on 1 August 2024 Submitted via Postal Card
Overall Experience
The care and support my mother received at Barchester Florence Court Care Home was exemplary. The staff were responsive and attentive to her needs. Nothing was too much trouble. They were also very engaging and appeared happy in their work.
The home itself is tastefully decorated and homely. The food was very good, it is well presented to tempt one's appetite.

All in all, my mother's experience was such that she would like to live here permanently!

Reply from Sarah Lewis, General Manager at Barchester Florence Court Care Home

Thank you very much for writing this lovely review about Florence Court. I am so pleased that myself and the team made your mother's experience a great one at the home and it means a lot to us that you have chosen to share this. Thank you again.

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Review from N I (Daughter of Resident) published on 17 July 2024 Submitted via Website
Overall Experience

My father stayed in Barchester Florence Court Care Home for a few weeks while I was on holiday and he thoroughly enjoyed his stay! I was very impressed with the level of care provided; the staff were very friendly, attentive and helpful. The home is beautiful, with spacious, well-laid-out rooms and communal areas. Dad really enjoyed the D-Day outing to see the Red Arrows and the entertainment at the home during his stay. Dad's health and mental state were significantly improved by his stay there and we would not hesitate to use Florence Court in future.

Reply from Sarah Lewis, General Manager at Barchester Florence Court Care Home

Thank you so much for taking the time to write this lovely review, it means a lot to myself and the team that your father enjoyed his stay with us. We hope to see you all again soon. Thank you again.

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Review from Pat C (Respite Resident) published on 15 July 2024 Submitted via Postal Card
Overall Experience
This is my second stay for two weeks at Barchester Florence Court Care Home. I always enjoy my stay as I am spoilt for attention by all the staff. They are all kind and caring - so helpful.
I may be back in November is my health allows.
Thank you to everyone.

The only fly in the ointment is the eyesore of land next door!

Reply from Sarah Lewis, General Manager at Barchester Florence Court Care Home

Thank you very much for writing this lovely review. I am very pleased to hear you enjoyed your stay again with us and we are already looking forward to seeing you again later in the year. Thank you again.

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Review from Graham W (Respite Resident) published on 2 July 2024 Submitted via Postal Card
Overall Experience
I had heard the Barchester Florence Court Care Home was a good care home but my experience proved it was much more than this. I believe that Florence Court is one of the best in the area.

The facility was excellent, especially the garden, and the staff were always most helpful.

Reply from Sarah Lewis, General Manager at Barchester Florence Court Care Home

Thank you for taking the time to write this review. We are really pleased that you had a good experience and we exceeded expectations. We hope to see you again. Thank you.

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Review from G S (Husband of Resident) published on 17 June 2024 Submitted via Postal Card
Overall Experience

Picked up my wife after two weeks respite. She appeared cheerful, talkative and on good terms with staff - not something she is usually associated with. Appears happy to go back in a few months time when I need another rest.

Reply from Sarah Lewis, General Manager at Barchester Florence Court Care Home

Thank you very much for taking the time to write this review. We are really pleased to hear that you were both happy with the respite stay at Florence Court and that it had a positive impact. We look forward to seeing you again soon. Thank you.

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Review from Paul M (Son of Resident) published on 22 May 2024 Submitted via Website
Overall Experience

My mother spent almost 18 months at Florence Court. As a regular visitor, I know that she was very well looked after by caring, compassionate and lovely people throughout the home. The regular events and daily activities are well organised and the social media photos enable family and friends to see what has been happening. Management are approachable, helpful and ensure things run smoothly. Catering is superb, housekeeping of high standard and everywhere is kept clean and tidy. The rooms have a quality bed and chair and the facilities are well maintained. The multiple lounges and dining rooms are not too big which helps give it a family atmosphere. A special care home.

Reply from Jacqui Hampton, General Manager at Barchester Florence Court Care Home

Thank you so much for taking the time to write this wonderful review for our team at Florence Court. It has been an absolute pleasure to look after your mother and you all as a family and we thank you for allowing us the opportunity to do so. Your words mean a great deal to us all here at the home and we we wish you all the best.

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Review from L B (Daughter of Resident) published on 21 March 2024 Submitted via Postal Card
Overall Experience
My mother has stayed at Florence Court for respite stays over the past 2 years. Florence Court and its staff (all staff from managers to carers and housekeeping) have made her feel very welcome. So much so that she feels it's her home from home. Mum enjoys the varied activities and especially likes to feel useful, however, if she needs some quiet time she is safe and sound in her room with staff popping in from time to time.

For me, Florence Court gives me the peace of mind that while I'm away, my mother is safe and happy.

Reply from Sarah Lewis, General Manager at Barchester Florence Court Care Home

I would like to thank you for taking the time to write this wonderful review. We are really pleased that you and mum are happy when she comes to stay. We look forward to seeing you again and thank you again.

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Review from Angela S (Wife of Resident) published on 30 January 2024 Submitted via Postal Card
Overall Experience
The facilities at Barchester Florence Court Care Home are beautiful and on viewing with my husband, who has dementia, his opinion was "it's like a five-star hotel". I knew then that this would be perfect for his respite care whilst I was recovering from a pending surgery.

All the staff were very pleasant and all knew my husband very quickly. The manager was amazing and knew exactly what it felt like for me, being a retired nurse, placing him into other's care. I was very pleased with the whole experience.

Reply from Jacqueline Hampton, General Manager at Barchester Florence Court Care Home

We were delighted that your husband enjoyed his respite stay with us here at Florence Court and you felt he was left in good hands.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 April 2023
Overall
Requires improvement
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledRequires improvement
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (107) & Events (2)

News
  • 07 Aug 2026

    Today our wonderful Memory Lane residents had a fantastic time keeping active with a fun game of hit and catch! There were plenty of smiles, laughter and cheers as everyone...

  • 07 Aug 2026

    What a wonderful afternoon we had, as our lovely residents enjoyed a fantastic live performance from the talented Lois! There was plenty of singing along, clapping along and lots of...

  • 07 Aug 2026

    Paws, Cuddles and Smiles There's always a smile waiting when Isla, our wonderful therapy dog, comes to visit! Our residents were delighted to spend time with Isla once again, enjoying...

Upcoming Events

Awards / Recognitions (62)

Accreditations

There are no accreditations posted yet for Barchester Florence Court Care Home.

Meet the Team (15)

Sarah Lewis
Sarah LewisJob Title:General ManagerJoined: 2021

Hello, my name is Sarah, and I am the General Manager here at Florence Court.

I have worked in the care sector for over 20 years, and I joined Barchester Healthcare in 2021 as the Deputy Manager before being promoted to the General Manager in 2024 at Florence Court.

I am extremely proud of the outstanding and fulfilling care that we deliver on a daily basis. Enriching the lives of our residents is extremely important, and being able to do it in this amazing environment is wonderful.

I was really excited to progress in my career, and Barchester has extremely well supported me to do this. It brings me great joy to be the manager of such a beautiful home with an extremely hard-working team. Supporting our residents in this luxury setting is a privilege.

My door is always open and I look forward to continuing to support our residents, their families and staff here at Florence Court. I am also excited to welcome new families and residents to view our beautiful home.

My home life can get very busy with a 3-dog and 2-cat household and 2 children ... but I love every minute of it and wouldn't change it for the world!

Louise Stockton
Louise StocktonJob Title:Deputy ManagerJoined: 2021

Hi, my name is Louise and I have worked in the care sector for the last 24 years. My background is primarily in dementia care, so I love supporting our Memory Lane Community. I enjoy listening to the residents' stories, sharing their photos and memories, as well as helping to enrich their lives here at Florence Court.

In my spare time, I live a busy family life with my daughter, husband, cats and dogs! I also enjoy socialising with my friends and colleagues from Florence Court as they have become my work family.

Lisa Quayle
Lisa QuayleJob Title:AdministratorJoined: 2022

Hi, my name is Lisa. I have been in the care industry for 10 years, where I started as a care assistant. After having my daughter in 2015 I could no longer commit to the hours however, I still wanted to work within the care sector so I secured a reception role at Florence Court. Since I joined Barchester I have progressed my career to Administration Assistant and now to Administrator. I am currently studying in my spare time additional business qualifications.

You will still find me in the corridors chatting away with residents and relatives, as I am passionate about providing a positive resident experience and the exceptional care they receive here at Florence Court.

Outside of work, I enjoy spending time with my daughter, my family and friends. I love walking Marley my dog who is a Sprocker.

Steve Lewis
Steve LewisJob Title:Head ChefJoined: 2021

I have been a chef for over 35 years. I started my career in hospitality by studying at Highbury College, where I achieved my City & Guilds qualification and a catering diploma.

I left college and went straight to London to work in a high-end restaurant in Knightsbridge. From London, I worked abroad for a few years, including in France, Italy, Switzerland and the Channel Islands.

I accepted the role within Barchester's Florence Court to give myself a better work-life balance after working many years in hospitality.

Mirabela Vinkler
Mirabela VinklerJob Title:Head HousekeeperJoined: 2025

I'm Bela, and I originally joined Barchester Healthcare in 2020 at one of our sister homes in Hampshire as a Housekeeper before transferring to Florence Court. After a short time away, I have returned to Florence Court and also re-joined as Head Housekeeper of our home.

Originally from the Hospitality sector, I take great pride in my work and together with my team ensure that the home and the resident rooms are maintained to an exceptional standard.

In my spare time, I love to camp in our newly self-converted van with my husband and beloved Mini Dachshund, Toby.

Bradley Lewis
Bradley LewisJob Title:Head of MaintenanceJoined: 2023

Hi, my name is Brad and I am the head of maintenance. I have been a gas engineer for over 20 years and I am now enjoying a new challenge here at Florence Court. The role is so diverse and no day is the same, making the job engaging and satisfying.

Outside work, I enjoy going to the gym, taking part in running events, playing golf and spending time with family and friends

Abigail Filkins
Abigail FilkinsJob Title:Activities CoordinatorJoined: 2022

Hello, I'm Abi and I have proudly been part of the Florence Court team for the past three years. I started as an Activities Assistant, where I helped facilitate activities within the home, and during this time, I have loved getting to know our residents and helping to make every day special. Having been promoted to Activities Coordinator, my role is to plan, organise and deliver a wide variety of activities that bring enjoyment, stimulation, and a sense of community to everyone who lives here.

For me, the most rewarding part of my job is seeing residents smile, laugh and connect with others. I thoroughly enjoy taking the time to get to know all of the residents, learn about their hobbies, interests, and hear about their life stories. Every day is different, and this is what makes my role so unique and rewarding, to know you are enriching the lives of others.

Outside of work, I have a passion for travel and exploring new countries. I have been to over 25 countries and counting! I also love spending time with my lively Sprocker Spaniel, Maisie, who is the best adventure buddy.

Barbara Parker
Barbara ParkerJob Title:Resident AmbassadorJoined: 2025

We are delighted to introduce Barbara, our wonderful new Resident Ambassador here at Florence Court!

As an integral member of our community, Barbara brings kindness, wisdom, and a warm smile to everyone who walks through our doors. Their new role will include:
*Welcoming new residents
*Offering friendly support and companionship
*Sharing feedback to help us continually improve

*Representing the resident community during events and meetings

We are so proud to have Barbara as a voice and leader within our home. Please join us in congratulating them on this special role!

Sammie Brown
Sammie BrownJob Title:Administration AssistantJoined: 2021

Hello, I'm Sammie and I joined the Team at Florence Court Care Home in 2021.

Since working for Barchester Healthcare I have been supported and encouraged to progress my career and I look forward to the challenges and role satisfaction that I will experience in my new position as Administration Assistant.

You will still see me on the residential floors supporting our Care Team colleagues as I will hold a dual role as a Senior Carer.

Jessica Walker
Jessica WalkerJob Title:Care Community LeadJoined: 2024

Hello, I'm Jessica and I joined Barchester Healthcare in May 2024 as a Senior Carer at one of our sister homes in Hampshire.

I transferred to the team here at Florence Court in May 2025, which was also a promotion to Care Community Lead. I have worked within the care sector since 2020 and thoroughly enjoy my working life.

I take pleasure in the rewards that my role gives me supporting my team and especially our wonderful residents to ensure they live the fullest of lives.

Debbie Reynolds-James
Debbie Reynolds-JamesJob Title:Care Community LeadJoined: 2021

Hi, my name is Debbie. I started working within the care industry after caring for several family members, in particular my mother who was living with Dementia. This was a true eye-opener into how dementia can change a loved one. This made me determined to share my knowledge and help our residents live happy and fulfilled lives, with a dementia diagnosis.

Sasha Wills
Sasha WillsJob Title:Care Community LeadJoined: 2022

Hello, my name is Sasha and I am a Care Community Lead. I have worked within the care industry for over 8 years. Spending quality time with our residents is my favourite thing as well as learning about each of their unique stories. I feel very pleased with my career progression within Barchester and am looking forward to continuing to provide our residents with the best possible quality of life.

Deborah Osgood
Deborah OsgoodJob Title:Care Community LeadJoined: 2021

My name is Deborah, I've been working within the care sector for over 30 years. I have developed a wealth of experience and knowledge. In previous roles, I have been a deputy manager and a registered manager. I joined Barchester's Florence Court in 2021 and I am enjoying being part of such a wonderful team.

Claire Wearn
Claire WearnJob Title:Dementia ChampionJoined: 2021

My name is Claire and I have worked at Florence Court since it first opened. Memory Lane is my favourite community so I am very proud to be a Dementia Champion. I am an excellent listener and enjoy gaining residents' trust to break down their barriers to help them feel safer at home here at Florence Court.

Heather Elcombe
Heather ElcombeJob Title:HairdresserJoined: 2022

Hi, I'm Heather, and I love my time with residents. They always have so much to chat about, and it's such a pleasure to do their hair and get to know them all. It is such a social thing to come to the Salon and have a treatment; residents spend most of their time laughing! I am made to feel so welcome.

In my free time, I love to dance and listen to music. Recently married, I'm being given lots of advice from residents who got married before I was even born.

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