
Very calm, welcoming environment. The staff are lovely and helpful!J H(Daughter of Resident/Service User)

They have provided him with the support he needed to relax and come out of his shell.E W(Granddaughter of Resident/Service User)

The staff are wonderful and the care my dad receives is excellent.D H(Daughter of Resident/Service User)

Very calm, welcoming environment. The staff are lovely and helpful!J H(Daughter of Resident/Service User)

They have provided him with the support he needed to relax and come out of his shell.E W(Granddaughter of Resident/Service User)

The staff are wonderful and the care my dad receives is excellent.D H(Daughter of Resident/Service User)

This premium care home provides excellent residential care in a warm, homely and friendly environment. A team of qualified and dedicated staff focus on the individual needs of residents and are committed to providing professional and respectful care with the resident at the heart of everything they do.
Luxurious facilities combined with highly trained staff ensure each and every individual is given superior attention. The home has a dedicated area—Memory Lane—which...
Care Provided by Barchester Florence Court Care Home
Primary Care Categories
- Older Person Care
- Dementia
- Mental Health Condition
- Physical Disability
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Dementia Residential Care
- For a maximum of 75 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Close to Local shops
- Near Public Transport
- Minibus or other transport
- Lift
- Wheelchair Access
- Gardens
- Bar/Café
- Residents Kitchenette
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
This Weekly Fee rate is an indication only of a typical standard fee rate for a resident living in a standard, comfortable room. A final Weekly Fee rate will be confirmed once we have carried out a pre-admission needs assessment.
The price(s) shown are provided by the care home. Contact Barchester Florence Court Care Home for full pricing details and T&Cs.
Contact Barchester Florence Court Care Home to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Good to Know
Group / Owner
- Barchester Healthcare Ltd
- Private Owned
Person in charge
- Sarah Lewis (General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 55+
Care Home Design/Build
- Purpose Built: Yes
- Year Purpose Built: 2021
- Number of floors: 4
Room Information
- Single Rooms (75)
- Single Rooms with ensuite Wet Room (75)
Barchester Florence Court Care Home Reviews (80)
Barchester Florence Court Care Home has a Review Score of 9.9 (9.863) out of 10, based on 32 reviews in the last 2 years.
Over all time Barchester Florence Court Care Home has 80 reviews.
From the moment we arrived, we found the experience so relaxing. Everyone was so friendly and helpful. The quality of the fixtures, service and food was excellent.
We are so pleased you found your experiences so calm and smooth. We are delighted you have chosen Florence Court and thank you for your kind comments
Can't fault anything. My husband and I were very well looked after.
It has been and continues to be our honour to support both you and your husband. I am delighted you have chosen Florence Court as your home.
From the moment we walked in, we knew that it was the perfect place for my mother-in-law to spend a few weeks. She has been made very welcome and any reservations she may have had have been dispelled.
Thank you so much for your kind words, they are very much appreciated and we are delighted you chose Florence Court for your mother-in-law's stay.
Florence Court Care Home is a peaceful, beautiful place to be. Once inside the building, there is no traffic noise, and the atmosphere is calm and welcoming. All the staff I have met are helpful and very competent and empathetic. The food and facilities are second to none. But it is the level of passion and professionalism of the staff that is the most impressive. Highly recommend Florence Court Care Home.
I had a very pleasant stay for 2 weeks in July. It was comfortable, relaxing with a good standard of care. The staff were very helpful, polite and friendly and do anything asked of them. Homemade soups were excellent as were the cakes! It was nice for visitors to be welcomed.
Florence Court was a wonderful experience, with beautiful decor and an en-suite shower in a large beautifully presented bedroom with french doors to the garden. The food is restaurant standard served in a lovely dining room. The carers and staff are wonderful, you are treated as family. A wonderful environment for anyone who needs specialised care - can't praise the home enough and the staff.
It has been a caring and loving environment for me to live in, and nothing is too much trouble for anybody, either the care staff or office staff. The food is good, and I would recommend it to anybody.
We, at Florence Court, thank you for your positive review, and we couldn't be happier with your feedback. We take great pride in delivering high-quality care and providing a wonderful environment for our residents. Your recognition is invaluable to us.
As a first experience of respite care for my parents, this experience couldn't have been better. All the staff were wonderful. They got to know my parents immediately and treated them with dignity, sensitivity and understanding. Mum and Dad loved the food, and the room was just right for them; the access out to the garden meant they could walk about every day, something they have been missing. They have come home stronger, healthier and looking forward to their next stay!
We, at Florence Court, thank you for your positive review, and we couldn't be happier with your feedback. We take great pride in ensuring that every resident receives the best-personalised care that we can deliver. We look forward to welcoming Mum and Dad back to Florence Court in the future.
Good room. Great staff, look after me well. Foods fine and tasty.
We, at Florence Court, thank you for your positive review, and we couldn't be happier with your feedback. We take great pride in delivering high-quality care and providing a wonderful environment for our residents. Your recognition is invaluable to us.
We recently held a small surprise birthday party for Dad, a mix of family and friends in the sky lounge. Dad was over the moon with all the effort put in. From the balloons and bunting to the fabulous buffet and cake created by the chef. Creating precious memories for us all. Activities are increasing, as are trips out in the minibus… all enhancing Dad's experience in this wonderful new care home.
Thanks to each and every member of staff for all the effort you put in.
We at Florence Court thank you for your positive review, and we couldn't be happier with your feedback. We take great pride in delivering high-quality care and providing a wonderful environment for our residents. Your recognition is invaluable to us.
We visited the home before we decided to put my dad in there and found it very welcoming and very professional. All the staff were very friendly as we walked around. The care home was spotless where ever you went. My dad was very well looked after, and the staff treated him very well throughout his respite stay and will be using them again with no hesitation in the future.
We at Florence Court thank you for your positive review, and we couldn't be happier with your feedback. We take great pride in ensuring that every resident receives the best-personalised care that we can deliver. We look forward to welcoming Dad back to Florence Court in the future.
The home was beautiful, and the staff were very welcoming and helpful. Always had my granny’s best interest and communicated well how she had been. The food is lovely, and they have a wide menu and accommodate residents' wants and needs. Haven’t got a bad word to say.
We couldn't be happier with your feedback, and thank you for such a positive review. We pride ourselves on delivering the best-individualised care that we possibly can. Your recognition is invaluable to us.
It has taken time to get over the treatment of my Dad at Florence Court. He left us just after Christmas 2021. We have only just come to terms with how the manager of this home treated my incredible Dad, our family, and how, as he was dying, we were asked to move him without assistance, care, or dignity from Florence Court. We were made to feel he was not the man we knew. It made a difficult time feel impossible. There are better, more compassionate, warm, and kind alternatives and we placed our Dad in the hands of another care home provider. They made our last few weeks with him feel like we had done all we could. I can’t rate anything highly because what use is it to spend my Mums savings on a home that so badly let us down. I would welcome a fair and honest conversation with management only to prevent any family feeling as we did. Please look past the facilities. The management and experience are truly rotten.
We appreciate what a difficult time it has been for you and your family and we would like to thank you for taking the time to write a review for our home. We are sorry to hear that your experience with Florence Court Care Home did not meet your expectations. We took the very difficult...
Bathroom small - difficult to shut the door once transferred from wheelchair to toilet - just a niggle.
Would have liked a trip out to the nearby beach but wasn't asked.
Thank you for your invaluable feedback. We will consider the points that you have raised and will share this with the wider management team.
I would like to thank everyone at Florence Court at all levels and competencies, irrespective of your roles and duties of care, your personal caring, sensitive and understanding values shine above everything, it is with that equality within you all that I commend you. You are there for your residents and loved ones too, as you build a trusting relationship, learning, listening and most of all your loving touch.
Although a raised toilet seat with arms was brought from another are home, it is surprising that not one bathroom or toilet confirms to the industry standard for a disabled toilet! No handles installed unless you count the toilet roll holder!
We are so grateful to receive your kind feedback and your comments have been taken into consideration.
The home is amazing, clean and wonderfully decorated. A real pleasure to visit.
Dad had his 90th Birthday and the staff have gone above and beyond in helping us put on a fantastic Birthday Party for all his family in the sky lounge. The chef cooked us a gorgeous meal and dad had a wonderful time.
Thank you all so much.
What a lovely review, we were more than happy to have the opportunity to celebrate this special day with your dad and your family. I think we managed the perfect surprise for your dad and fond memories were definitely created. Thank you from all of us at Florence Court.
My grandad had reached the difficult stage where he needed a little more support to live the safest and happiest life he could. Not only has this been provided by Florence Court and its staff but our expectations have been exceeded. In just a few short weeks we have begun to see our grandad's bubbly personality and cheeky sense of humour. They have provided him with the support he needed to relax and come out of his shell. Their Sky Lounge party for his 90th Birthday brought a huge smile to his face and created amazing memories that will last with us forever.
Very calm, welcoming environment. The staff are lovely and helpful!
We at Florence Court thank you for your positive review, and we couldn't be happier with your feedback. We take great pride in delivering high-quality care and providing a wonderful environment for our residents. Your recognition is invaluable to us.
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 April 2023Requires improvement
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeRequires improvement
- Well-ledRequires improvement
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (107) & Events (2)
- 07 Aug 2026
Today our wonderful Memory Lane residents had a fantastic time keeping active with a fun game of hit and catch! There were plenty of smiles, laughter and cheers as everyone...
- 07 Aug 2026
What a wonderful afternoon we had, as our lovely residents enjoyed a fantastic live performance from the talented Lois! There was plenty of singing along, clapping along and lots of...
- 07 Aug 2026
Paws, Cuddles and Smiles There's always a smile waiting when Isla, our wonderful therapy dog, comes to visit! Our residents were delighted to spend time with Isla once again, enjoying...
- 01 Aug 2026Organiser: Barchester Florence Court Care Home
- 22 Aug 2026Organiser: Barchester Florence Court Care Home
Awards / Recognitions (62)
- 10 Jul 2026Recipient: Barchester Florence Court Care Home
- 12 Jun 2026Recipient: Barchester Florence Court Care Home
- 09 Jun 2026Recipient: Barchester Healthcare Ltd
Accreditations
There are no accreditations posted yet for Barchester Florence Court Care Home.
Meet the Team (15)

Hello, my name is Sarah, and I am the General Manager here at Florence Court.
I have worked in the care sector for over 20 years, and I joined Barchester Healthcare in 2021 as the Deputy Manager before being promoted to the General Manager in 2024 at Florence Court.
I am extremely proud of the outstanding and fulfilling care that we deliver on a daily basis. Enriching the lives of our residents is extremely important, and being able to do it in this amazing environment is wonderful.
I was really excited to progress in my career, and Barchester has extremely well supported me to do this. It brings me great joy to be the manager of such a beautiful home with an extremely hard-working team. Supporting our residents in this luxury setting is a privilege.
My door is always open and I look forward to continuing to support our residents, their families and staff here at Florence Court. I am also excited to welcome new families and residents to view our beautiful home.
My home life can get very busy with a 3-dog and 2-cat household and 2 children ... but I love every minute of it and wouldn't change it for the world!

Hi, my name is Louise and I have worked in the care sector for the last 24 years. My background is primarily in dementia care, so I love supporting our Memory Lane Community. I enjoy listening to the residents' stories, sharing their photos and memories, as well as helping to enrich their lives here at Florence Court.
In my spare time, I live a busy family life with my daughter, husband, cats and dogs! I also enjoy socialising with my friends and colleagues from Florence Court as they have become my work family.

Hi, my name is Lisa. I have been in the care industry for 10 years, where I started as a care assistant. After having my daughter in 2015 I could no longer commit to the hours however, I still wanted to work within the care sector so I secured a reception role at Florence Court. Since I joined Barchester I have progressed my career to Administration Assistant and now to Administrator. I am currently studying in my spare time additional business qualifications.
You will still find me in the corridors chatting away with residents and relatives, as I am passionate about providing a positive resident experience and the exceptional care they receive here at Florence Court.
Outside of work, I enjoy spending time with my daughter, my family and friends. I love walking Marley my dog who is a Sprocker.

I have been a chef for over 35 years. I started my career in hospitality by studying at Highbury College, where I achieved my City & Guilds qualification and a catering diploma.
I left college and went straight to London to work in a high-end restaurant in Knightsbridge. From London, I worked abroad for a few years, including in France, Italy, Switzerland and the Channel Islands.
I accepted the role within Barchester's Florence Court to give myself a better work-life balance after working many years in hospitality.

I'm Bela, and I originally joined Barchester Healthcare in 2020 at one of our sister homes in Hampshire as a Housekeeper before transferring to Florence Court. After a short time away, I have returned to Florence Court and also re-joined as Head Housekeeper of our home.
Originally from the Hospitality sector, I take great pride in my work and together with my team ensure that the home and the resident rooms are maintained to an exceptional standard.
In my spare time, I love to camp in our newly self-converted van with my husband and beloved Mini Dachshund, Toby.

Hi, my name is Brad and I am the head of maintenance. I have been a gas engineer for over 20 years and I am now enjoying a new challenge here at Florence Court. The role is so diverse and no day is the same, making the job engaging and satisfying.
Outside work, I enjoy going to the gym, taking part in running events, playing golf and spending time with family and friends

Hello, I'm Abi and I have proudly been part of the Florence Court team for the past three years. I started as an Activities Assistant, where I helped facilitate activities within the home, and during this time, I have loved getting to know our residents and helping to make every day special. Having been promoted to Activities Coordinator, my role is to plan, organise and deliver a wide variety of activities that bring enjoyment, stimulation, and a sense of community to everyone who lives here.
For me, the most rewarding part of my job is seeing residents smile, laugh and connect with others. I thoroughly enjoy taking the time to get to know all of the residents, learn about their hobbies, interests, and hear about their life stories. Every day is different, and this is what makes my role so unique and rewarding, to know you are enriching the lives of others.
Outside of work, I have a passion for travel and exploring new countries. I have been to over 25 countries and counting! I also love spending time with my lively Sprocker Spaniel, Maisie, who is the best adventure buddy.

We are delighted to introduce Barbara, our wonderful new Resident Ambassador here at Florence Court!
As an integral member of our community, Barbara brings kindness, wisdom, and a warm smile to everyone who walks through our doors. Their new role will include:*Welcoming new residents
*Offering friendly support and companionship
*Sharing feedback to help us continually improve
*Representing the resident community during events and meetings
We are so proud to have Barbara as a voice and leader within our home. Please join us in congratulating them on this special role!

Hello, I'm Sammie and I joined the Team at Florence Court Care Home in 2021.
Since working for Barchester Healthcare I have been supported and encouraged to progress my career and I look forward to the challenges and role satisfaction that I will experience in my new position as Administration Assistant.
You will still see me on the residential floors supporting our Care Team colleagues as I will hold a dual role as a Senior Carer.

Hello, I'm Jessica and I joined Barchester Healthcare in May 2024 as a Senior Carer at one of our sister homes in Hampshire.
I transferred to the team here at Florence Court in May 2025, which was also a promotion to Care Community Lead. I have worked within the care sector since 2020 and thoroughly enjoy my working life.
I take pleasure in the rewards that my role gives me supporting my team and especially our wonderful residents to ensure they live the fullest of lives.

Hi, my name is Debbie. I started working within the care industry after caring for several family members, in particular my mother who was living with Dementia. This was a true eye-opener into how dementia can change a loved one. This made me determined to share my knowledge and help our residents live happy and fulfilled lives, with a dementia diagnosis.

Hello, my name is Sasha and I am a Care Community Lead. I have worked within the care industry for over 8 years. Spending quality time with our residents is my favourite thing as well as learning about each of their unique stories. I feel very pleased with my career progression within Barchester and am looking forward to continuing to provide our residents with the best possible quality of life.

My name is Deborah, I've been working within the care sector for over 30 years. I have developed a wealth of experience and knowledge. In previous roles, I have been a deputy manager and a registered manager. I joined Barchester's Florence Court in 2021 and I am enjoying being part of such a wonderful team.

My name is Claire and I have worked at Florence Court since it first opened. Memory Lane is my favourite community so I am very proud to be a Dementia Champion. I am an excellent listener and enjoy gaining residents' trust to break down their barriers to help them feel safer at home here at Florence Court.

Hi, I'm Heather, and I love my time with residents. They always have so much to chat about, and it's such a pleasure to do their hair and get to know them all. It is such a social thing to come to the Salon and have a treatment; residents spend most of their time laughing! I am made to feel so welcome.
In my free time, I love to dance and listen to music. Recently married, I'm being given lots of advice from residents who got married before I was even born.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Barchester Florence Court Care Home to verify any information. View our terms and conditions. Barchester Florence Court Care Home has an Enhanced Service -more info.