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Hawkhurst House & PAU

Cranbrook Road, Hawkhurst, Cranbrook, Kent TN18 5EF
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Hawkhurst House & PAU, Cranbrook
Hawkhurst House & PAU, Cranbrook
Hawkhurst House & PAU, Cranbrook

Set in the charming village of Hawkhurst near Tunbridge Wells in Kent, Hawkhurst House is a modern, purpose-built care home offering exceptional support in a welcoming and peaceful setting. With 93 en-suite bedrooms, the home provides tailored residential, nursing, dementia, and short-term respite care, ensuring every resident receives personalised support that meets their individual needs.

Hawkhurst House also features a dedicated Proactive Assessment Unit (PAU), designed to help people regain their...  

Care Provided by Hawkhurst House & PAU

Primary Care Categories

  • Older Person Care
  • Dementia
  • Physical Disability
  • Visual / Hearing Impairment
  • Younger Adults

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 85 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Smoking not permitted
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £2,125From £2,125
Residential Dementia CareFrom £2,125From £2,125
Nursing CareFrom £2,125From £2,125
Nursing Dementia CareFrom £2,125From £2,125

Fees are inclusive of all care needs, food and laundry. Services such as hairdressing, newspapers and chiropody are billable extras.

Contact Hawkhurst House & PAU to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

  • If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.

Good to Know

Group / Owner

Person in charge

  • Gail Watkins(Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 18+

Care Home Design/Build

  • Purpose Built: Yes
  • Last Refurbishment: 2021
  • Number of floors: 1

Room Information

  • Single Rooms (31)
  • Single Rooms with ensuite Wet Room (31)

Visiting

  • Visitors are welcome at any time. All the home ask is that visitors sign in.

Parking

  • Hawkhurst House PRU has its own designated car park and entrance, behind Hawkhurst House.

Hawkhurst House & PAU Reviews (87)

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9.8

Hawkhurst House & PAU has a Review Score of 9.8 (9.789) out of 10, based on 40 reviews in the last 2 years. Over all time Hawkhurst House & PAU has 87 reviews.

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Showing 87 reviews matching selected criteria
Review from Kelly H (Daughter of Resident) published on 17 July 2026 Submitted via Website
Overall Experience

My Mum was here from March to the beginning of July after breaking her ankle and had received a first class service from start to finish, they helped me find my way and her care and support was superb and the staff and management are so helpful, they've even helped with the transition to getting her home with the help she needs whilst at home! Lovely people, beautiful place and I couldn't recommend too highly! Although my Mum is a wonderful person she has some difficulties which can be hard to manage but everyone here made it look very easy!

Reply from Gail Watkins, Registered Manager at Hawkhurst House & PAU
Thank you for your amazing review. It was our pleasure to care for Mum and meet you. I glad her stay proved beneficial and helped to get her strong enough to return home.
We wish her and you all the best.

Gail and the PAU Team

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Review from Alison N (Daughter of Resident) published on 2 July 2026 Submitted via Postal Card
Overall Experience

In my opinion. Hawkhurst House rivals many five star hotels and I am elated that my dad is a resident here. Not only is his care second to none, but as a result it has also been life changing for my mum as she knows he is safe and well cared for and this has enabled her to enjoy her own life again. I couldn't be happier!

Reply from Chris Walton-Turner, Manager at Hawkhurst House & PAU

We feel so honoured that you and your mother have put your trust in us to look after your father and to have you as part of the Hawkhurst House family. Thank you for your very kind words and feedback.

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Review from Glenda N (Wife of Resident) published on 2 July 2026 Submitted via Postal Card
Overall Experience

To choose a care home for my husband of 55 years was a very difficult task, I looked at many which I felt not suitable, until I found Hawkhurst House. This beautiful purpose built place has thought of every thing, wonderful secure gardens, clever designed corridors for those that like to wander, spacious rooms with ensuite, delicious home cooked food but most importantly the kindness and care given from all the staff not just to my husband but to me too. I thank the entire team for giving me comfort and peace of mind, knowing my husband is being so well cared for in every way.

Reply from Chris Walton-Turner, Manager at Hawkhurst House & PAU

Thank you so much for your kind words. We are so pleased to hear such wonderful feedback and to know we have given you comfort and peace of mind. It is fantastic to have your husband, you and your daughter as part of the Hawkhurst House family.

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Review from A D (Respite Resident) published on 15 June 2026 Submitted via Postal Card
Overall Experience
This was a lovely home to stay in while I recovered from my surgery and fall. The ward sisters were exceptional, and all the lovely young staff couldn't do enough for you.
The night manager and staff were also superb. The food was very good and always on time.

Laura's activities were a highlight each day - thank you everyone.

Reply from Gail Watkins, Registered Manager at Hawkhurst House & PAU
Thank you for your lovely review. It was our pleasure to support you during your stay. Your wonderful comments will be shared with all the staff.
Best wishes

Gail and the PAU Team.

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Review from L G (Daughter of Resident) published on 9 June 2026 Submitted via Postal Card
Overall Experience
Staff are first class on the PAU floor, genuinely care for mum and her well-being, always friendly, cheerful and helpful. Mum has been on PAU for months, and they have all loved her and she them.

Activities co-ordinator, Laura, goes above and beyond her job title and absolutely makes for a happy and positive environment. She not only always makes sure the residents are entertained, but she also always makes sure they are well cared for. An absolute star, we truly miss her.

Reply from Gail Watkins, Registered Manager at Hawkhurst House & PAU

Thank you for such a lovely review the team especially Laura will be so pleased. It was and is our pleasure to care for mum as she still visits through the week even though she has moved downstairs.

Best Wishes

Gail and the Team

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Review from Jonathan M (Son of Resident) published on 5 June 2026 Submitted via Postal Card
Overall Experience

Our family is incredibly grateful for the care my mother received during her 3 week stay before her passing. From the start, the management team was wonderful to deal with, handling all admin efficiently with minimal fuss. The care itself was of high quality, and the staff were always open and honest whenever we had questions. My mother's room was lovely, bright, airy and well-equipped with plenty of seating and storage for her personal belongings. During her final days, the home would seamlessly work with the doctor(s) to ensure her comfort was managed well. Knowing she spent her last days in such capable and caring hands brought the family peace of mind. I highly recommend this care home.

Reply from Gail Watkins, Registered Manager at Hawkhurst House & PAU
It was our pleasure to look after your mum. We are pleased you were also able to have some peace of mind during this time. Thank you for your kind review.
With Best wishes

Gail and the PAU Team

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Review from H W (Son of Resident) published on 1 June 2026 Submitted via Postal Card
Overall Experience
Everything about Hawkhurst House works well and is focused on provided the best care possible. The staff are kind and attentive and the home is exceptionally well managed. The food is varied and there is great attention to details concerning the facilities and activities to make residents time there interesting and fulfilling.

Hawkhusrt House is a clean and happy place dedicated to providing the best possible care for residents and an excellent environment for staff.

Reply from Chris Walton-Turner, Manager at Hawkhurst House & PAU

Thank you so much for this very kind review. It was an absolute honour to not only care for your father for a number of years but then also support your mother in her final days. Thank you for choosing Hawkhurst House and being part of our family.

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Review from Jennifer R (Respite Resident) published on 11 May 2026 Submitted via Postal Card
Overall Experience

I want to say how much I enjoyed my time at Hawkhurst House and how amazing all the staff were, and how good the atmosphere was and how incredibly caring, helpful and encouraging everyone was! I met some amazing residents, and I loved the way one of the staff would sit with anyone on their own and that. And even the physios were gentle and encouraged me! And patient! The garden was also very special, and the activities too, not to mention the exercises. Thank you all of you so very much for helping my recovery. May the Lord bless you all.

Reply from Gail Watkins, Registered Manager at Hawkhurst House & PAU

Thank you for your lovely review. It was our pleasure to support you on your recovery journey. I have shared your comments with team and they are delighted and so pleased you enjoyed you stay.

We wish your all the best.

Gail and the PAU Team.

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Review from Gerard C (Respite Resident) published on 29 April 2026 Submitted via Website
Overall Experience
I'm currently a resident at Hawkhurst House Care Home. I'm here recovering for a fall and after two major operations.
The facilities at the home are fantastic. And the staff take great care of me daily. I am recieving daily physio

And the room I am staying in is fully self contained.

I cannot thank both the carers and the physio staff enough. They've been brilliant in getting me back to health. A special thanks to Laura who organizes all the daily activities. Laura thank you for making my stay here a pleasant one

Reply from Gail Watkins, Registered Manager at Hawkhurst House & PAU
Thank you for the wonderful review which I have just shared with the team. They are delighted that they were able to help you on your recovery journey and that they were able to make your stay enjoyable.
Best wishes

Gail and the Team

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Review from Julie G (Daughter of Resident) published on 16 April 2026 Submitted via Postal Card
Overall Experience
My mum was admitted to the PAU Unit at Hawkhurst House in March 2025 after suffering a broken hip. The staff are wonderful, kind, compassionate and caring, managed by the manager Gail. Her office door is always open, and nothing is too much trouble.

Mum has now been transferred to the ground as a permanent resident - I cannot speak highly enough of Gail and her team.

Reply from Gail Watkins, Registered Manager at Hawkhurst House & PAU
Thank you for taking time to complete a review. It was our pleasure to care for mum on PAU and meet all the family. Although mum has moved downstairs to long stay she comes up to see us most days and she is always very welcome.
Thanks again

Gail and the PAU Team

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Review from D C (Daughter of Resident) published on 1 April 2026 Submitted via Website
Overall Experience
I can honestly say that Hawkhurst House has made such a positive difference to my 91 year old mother's life. She is incredibly happy there, having made new friends, joining in the many varied activities, and really enjoying both the food and the care she receives. She seems not only happier but also much more confident.
The staff are friendly and consistently show genuine care and attention in everything they do. It's clear they truly care about the residents.
The rooms are spacious and well equipped, with a TV, a comfortable sitting area, a kitchenette with a fridge (which is very useful), and an en-suite shower room. Mum's room also has patio doors that open onto the garden, which is absolutely lovely.
The management have an open-door policy and are always approachable, which gives great reassurance to families.

I'm so pleased we chose this care home for Mum-it has truly been the making of her..

Reply from Chris Walton-Turner, Manager at Hawkhurst House & PAU

Thank you so much for such lovely feedback. We are so pleased your mum has settled in and become a valued and active member of the Hawkhurst House family. We hope the weather begins to improve so she can actually open that patio door, use the garden and keep an eye on our guinea pigs, budgies and finches.

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Review from K C (Respite Resident) published on 13 March 2026 Submitted via Website
Overall Experience
Having been transferred from Pembury to Hawkhurst House for non weight bearing physio, I was very emotional.
After a couple of days I felt relaxed and comfortable with the care and kindness of staff in all areas.
I can't name them all but they know who they are. When I was sad they were there and when I laughed we laughed together.

Thank you all so muchxxxx

Reply from Gail Watkins, Registered Manager at Hawkhurst House & PAU
I truly appreciate you taking the time to submit a review, thank you. The team were pleased to assist you in your recovery journey and I will share this review with them.
We wish you all the best for the future.

Gail and the PAU Team

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Review from loren o (Daughter of Resident) published on 23 February 2026 Submitted via Website
Overall Experience
Dad came to Hawkhurst in Nov 24 this was a tough decision but a necessary one.
us as a family cannot recommend Hawkhurst enough the care, dedication, support and such a warm and lovely atmosphere. the staff are absolutely amazing.
While we all have our hard days with this sad disease everyone is so positive, kind and compassionate.
We as a family would highly recommend Hawkhurst.

an absolute brilliant team of people.

Reply from Chris Walton-Turner, Manager at Hawkhurst House & PAU

Thank you so much for your wonderful feedback. While I know it is a difficult journey for you all, it is an absolute honour and pleasure to have your Dad living at Hawkhurst House. He has presented us with the occasional challenge, but has formed great friendships with staff and residents. His...  

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Review from S L (Resident / Service User) published on 23 February 2026 Submitted via Postal Card
Overall Experience
From the moment I arrived at Hawkhurt House, somewhat dispirited after a brief, painful post-operative hospital stay, I was received kindly and gently taken to my spacious, comfortable room. All the staff are professional, caring and cheerful and they tend their patients, doing their best to encourage us in our efforts to regain strength and move forward and achieve independence.

Activities are regularly organised to stimulate and entertain us. Armchair keep fit exercises, word games, musical sessions, as well as occasional periods of animal/pet interaction. Patients/visitors are readily welcomed and offered a warm drink (sometimes a sandwich or cake), much appreciated after a long journey. Menus are varied and plentiful. All the plus points make patience stay a positive experience.

Reply from Gail Watkins, Registered Manager at Hawkhurst House & PAU
Thank you so much for your kind and lovely review. It was our pleasure to help support you get back home. We are glad you found the care and services we offer beneficial and that you enjoyed your stay.
Best wishes for your on going recovery.

Gail and the PAU Team

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Review from Natasha S (Niece of Resident) published on 13 February 2026 Submitted via Website
Overall Experience
My uncle came to Hawkhurst House following a long stay in hospital. The care he received was wonderful. The staff including management team made all the family feel welcome. Unfortunately my uncle passed away in January. A short stay but a truly wonderful stay. The site is in lovely surroundings. The rooms are spacious and a home from home feeling. The activities they put on for residents are just right with something for everyone. The home cooked food is brilliant. Would highly recommend this care home.

It is very clear to see that Chris the manager really cares for family's and residents. Thank you Hawkhurst house

Reply from Chris Walton-Turner, Manager at Hawkhurst House & PAU

Thank you so much for this very kind feedback. Our ethos here is very much about families treating Hawkhurst House as home - visiting at times which suit you and your loved one, joining in with activities and being part of the family so I am really happy to hear this was your experience. Once...  

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Review from Ann J (Respite Resident) published on 27 January 2026 Submitted via Postal Card
Overall Experience

First impression of home were very good. Administrative staff very pleasant and helpful care staff generally good although patients has to wait a long time when needed help and carers were sitting around chatting! Food and drinks okay but some portions small for the more hungry patients. Not a good idea to have tall jugs which I witnessed being tipped over and contents split on a daily basis. Rooms well equipped, bedding poor quality. Cleaning in some areas not good, for example, toilet bowls, and light shades covered in cobwebs.

Reply from Gail Watkins, Registered Manager at Hawkhurst House & PAU
Dear Ann

Thank you for taking the time to complete a review. I have taken all your comments on board and have shared them with the team. I will review the bedding and speak with the kitchen team re the portions. We have also employed a new housekeeper to assist with the upkeep of the unit. I am...  

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Review from Ru W (Son of Resident) published on 26 January 2026 Submitted via Website
Overall Experience
Our family could not recommend Hawkhurst House more highly. Everyone there has been amazingly kind and friendly, and the care provided to my father over the last two and a half years has been excellent. During every visit, I encountered a team of wonderful people who were consistently caring and compassionate.
The home is immaculately kept and maintains a bright, happy atmosphere. The food is also lovely, including freshly baked treats every day. While it is always incredibly difficult when a loved one needs to move into care, your team made the transition for my dad as smooth as possible.

Thank you to the entire team for being so brilliant.

Reply from Chris Walton-Turner, Manager at Hawkhurst House & PAU

Thank you so much for this very kind feedback about the service and our home. We are extremely grateful you chose Hawkhurst House and entrusted your Dad to our care. As you say in your feedback, it is a difficult decision to make to move a loved one into a care home and we are pleased we were able support you, your Dad and the family with that transition.

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Review from L W (Son-in-law of Resident) published on 16 January 2026 Submitted via Website
Overall Experience
My mother in law moved into the PAU in November from hospital and an interim home. Gail and her entire team were brilliant in helping getting her moved to HH which is now her permanent home. The care, dignity and respect she has received is outstanding and the whole environment is brilliant. Having been quite reclusive over the past few years (not a natural thing for a former publican) she is back to her former outgoing self, knowing she is in a place of safety and security - it's the best she has looked in years.
The whole home is geared to keeping its residents as active and involved as possible with multiple areas to sit and relax in and lots of activities on a daily basis.
The room (they are all the same) is brilliant- more a bed-sit with kitchenette, definitely not just a bedroom where you are confined to (like in other homes we looked at) with its own proper sitting area so you don't feel you are visiting someone's bedroom.

Thank you to EVERYONE who is involved in caring for her

Reply from Gail Watkins, Registered Manager at Hawkhurst House & PAU
Thank you for taking the time to submit such a lovely review. We are pleased that mother in law is happy and settled whilst making progress. I will share this review with the team.
Kind regards

Gail and the PAU Team.

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Review from Iona W (Daughter of Resident) published on 15 January 2026 Submitted via Website
Overall Experience

Mum arrived in November to HH, she was extremely frail and traumatised by her sudden decline in health, mobility and independence. Gail and her team were incredibly supportive and with a wealth of experience and knowledge, helped mum transition into her new home gently and quickly. They have been so kind, not only mums physical needs but also her mental needs have been cared for, Fast forward to January and mum is transformed! The rehabilitation, physio and care teams plus frequent GP service give Mum outstanding care; her suite is beautifully laid out and decorated, with not only practical needs met but mental needs considered, designed into zones so it feels more like home, her own wet room provides privacy and dignity which is so important. Mums room is beautifully clean as is the rest of HH, her laundry is done in hours - I haven't seen Mum this happy in years ! HH's vibe is one of happiness, fun and kindness in spadefuls. Thank you.

Reply from Gail Watkins, Registered Manager at Hawkhurst House & PAU
It is our pleasure to look after Mum, and yes, it is lovely to see her happy. Thank you for taking the time to write a review and for the lovely comments. I will share the review with the team and they will be delighted that we have been able to help mum.

Kind Regards, Gail and the PAU team

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Review from Claire G (Daughter of Resident) published on 15 December 2025 Submitted via Website
Overall Experience

Mum originally went to HH for rehabilitation following a hip replacement.

Mum was rehabilitated and now walks really well with a zimmer & receives regular exercise

Mum settled well & we as family including Mum decided HH would be Mums new home

Her care suite is home from home and is surrounded by some of her furniture & personal items that are precious to her

Staff are attentive, kind, caring & meet Mums needs

Nothing is too much trouble for them

With a choice of home cooked meals, lots of activities tailored to individual needs , regular medication & company, living at HH has been a big benefit to Mums health & wellbeing both mentally & physically

Thanks so much for all you do not only for mum but for the peace of mind we have knowing Mum is so well cared for

Reply from Gail Watkins, Registered Manager at Hawkhurst House & PAU
Thank you for your kind and lovely review. It is a pleasure to look after Mum and we all enjoy your family visits as well as mum!
Best wishes

Gail and the PAU team.

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 27 October 2025
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeGood
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

News (0) & Events (0)

News

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Upcoming Events

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Awards / Recognitions (9)

Accreditations

There are no accreditations posted yet for Hawkhurst House & PAU.

Meet the Team (3)

Gail Watkins
Gail WatkinsJob Title:PAU Home Manager

I am a Registered General and Psychiatric Nurse with extensive clinical and managerial experience. Before joining Hartford Care, I managed two homes totalling 124 beds and over 140 staff, where I implemented new systems, improved compliance, quality and medication procedures, eliminated agency use, and achieved a “Good” CQC rating. My background includes dementia care, mental health, addiction, PTSD, brain injury, rehabilitation, learning disabilities, and elderly care. I have strong leadership skills and a proven ability to build and motivate high-performing teams. I am committed to delivering high standards of care and business performance, ensuring every resident feels supported, valued and truly at home.

Chris Walton-Turner
Chris Walton-TurnerJob Title:Long Term Care Unit Manager

Hello, I’m Chris, the Registered Manager of Hawkhurst House. I’ve worked in the social care sector since 1995 – older people’s services, learning disabilities, dementia, physical disabilities and sight impairment. I believe I’m a natural ‘people person’ with a strong sense of empathy and compassion. Our aim at Hawkhurst House is to support residents to feel both physically and emotionally safe so their loved ones can go back to being husbands, wives, sons and daughters and where everyone feels at home. On entering Hawkhurst House, visitors comment about how warm and welcoming it is, so come and see for yourself by popping in for a coffee, piece of cake and a chat.

Vivienne Sinclair
Vivienne SinclairJob Title:Deputy Manager at Long Term Care Unit

Awaiting description

Frequently Asked Questions about Hawkhurst House & PAU

What types of Care is Hawkhurst House & PAU registered for?

Older Person Care, Dementia, Physical Disability, Visual / Hearing Impairment, Younger Adults are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Hawkhurst House & PAU have?

There are 31 Single Rooms.

What are the Facilities & Services at Hawkhurst House & PAU?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Hawkhurst House & PAU to the centre of Cranbrook?

3.1 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Hawkhurst House & PAU to verify any information. View our terms and conditions. Hawkhurst House & PAU has an Enhanced Service -more info.