Halecroft Grange

My grandma has been a resident of Halecroft for five years and I don't think our family could be happier with her care. When our family was first looking for a home that could suit her needs, we were concerned given her vulnerable position but Halecroft has exceeded our expectations. At Halecroft, my grandma has developed deep bonds with the staff and other residents, adopted a routine that she loves, and most importantly, gotten healthier through Halecroft's quality of care. I sincerely don't think that my grandma would have had anywhere near the quality of life at home that she has at Halecroft. My grandma means a lot to me, my family, and her community and it gives me great peace and happiness to know that she's spending the final chapter of her life in a place that respects her, loves her, and makes her feel her best.

The past 5 years has been a great comfort to our family. we are incredibly grateful to everyone at Halecroft - we truly couldnt ask for anywhere better for Mum.

My mother moved into Halecroft Grange in November 2025 and has enjoyed living there for the last 12 months. From our first visit to view the residence to settling in and making it Mums new home, all the staff couldn't have been more engaging, caring, helpful and professional and this hasn't changed in all the time Mums been there. All the staff are always warm and friendly and keep the family well informed of any help Mum might need. Halecroft has a great community of residents which is fantastic for Mum socially - there's always someone sitting in the bistro to have a cup of tea with. The staff organise lots of activities throughout the week for residents to join in with if they want too and having an onsite hairdresser is a great facility too. In short the amazing staff at Halecroft Grange have enabled mum to live safely within a family feeling community making independent choices on how she spends her days.

After having spent three months as a respite patient, l feel able to comment on the excellent care l received. From the manager down, the care is outstanding. He has a bubbly personality which raises the spirits, daily. The care staff are second to none. Nothing is too much trouble. Even the worst clean up care is carried out with a smile, and with reassurance that it was not your fault. The menu is varied. Most memorable a Jamaican BBQ. There are numerous entertainment activities, ranging eg from Bingo to Art Classes, to film nights to scrabble evenings and talks on topics of value eg how to avoid falls. Regular visits to local places of interest are arranged or simply a meal in different surroundings. The garden is well looked after and well stocked. Garden walks are arranged daily. The Physio is outstanding.The library is well stocked and the walls covered in interesting art. The whole place is clean and well maintained with no smells.My stay has been most pleasant and memorable.

I can not fault the care at Halecroft Grange. Since my friend was transferred here, I can see how her condition has stabilised, which I believe has also been helped by the numerous activities. The namaste care is outstanding and individualised. The food is excellent, and beautifully presented. The staff always go the extra mile for both residents and family/friends. I strongly believe this is the best residential care home in the area.

We would like to say a huge thankyou to all the team at Halecroft Grange that put on such a wonderful celebration for our parents 75th wedding anniversary. We'd especially like to thank Sarah for the fabulous cake that she made and Kate for all her arrangements. It was lovely that so many other residents could enjoy the celebrations with us and super special that another couple were also celebrating their 60th anniversary. Mum and dad thoroughly enjoyed the day and the team are to be congratulated for all their efforts. Thank you so much

An excellent experience of Halecroft Grange. My friend has been a resident here for several months. She is well cared for by the staff, and the activities have really helped by providing her with the necessary stimulation. The food is excellent, and beautifully presented. Would thoroughly recommend Halecroft Grange.

Our mother has been here for several months. Initial contact was at a stressful time for the family, but the care team here were wonderfully reassuring, kind and flexible. We visited several other homes at the time - HaleCroft Grange was head and shoulders the front-runner. Since, we have been completely happy. The most salient feature is welcome we are made to feel every time we visit. It's already like an extension of our family. The home is immaculately clean, the staff smiling and the residents clearly very happy and settled. The rooms are large, and each with a kitchen area which helps maximise independence. It is clear that the staff know their residents well, and it's nice to see the same faces every time we visit. This is as good care as we could hope for for our mother, who is very settled here. Happy to give a strong recommendation without hesitation - you get what you pay for!

After it became increasingly difficult to ensure the safety and well-being of my 87 year-old parents( one with a dementia diagnosis and one with limited mobility), we visited three homes before visiting Halecroft Grange and it was apparent that this was the one with my parents immediately asking me to take them back for a second viewing. Unfortunately, external issues meant the process has been extremely fraught however, at all times , every single member of staff has shown patience, empathy and care towards my parents. Without exception , the staff are absolutely amazing. Sadly my Dad died but Mum is still living at Halecroft Grange and has settled really well now , making friends , enjoying the numerous activities on offer, going out in the mini bus (which she loves!) enjoying the delicious food and most of all, being looked after and kept safe. It was the hardest decision of my life but one I definitely do not regret and I would recommend Halecroft Grange wholeheartedly.

For everything you're doing for her husband my father at this time. You administer everything with compassion and good grace, giving my father the dignity he deserves at this stage of his life. We the children are also very grateful at how caring and supportive you are to my mother Gabrielle everytime she visits. Both mum and John are firefly independent living unaided until this year as John turned 90 and my mother 88. We hold you in admiration and know if there is a time when my mother needs such care only Halecroft will be good enough! Thank you for being you at our time of need.

Did not know what to expect for my wife's needs but it turned out better than i could have asked for

Halecroft Grange proved to be an excellent choice for a two month respite period for my mother. The manager, Shahvez, went out of his way to accommodate her wishes regarding a suitable room and the staff are delightful, discreet and attentive . Meals are plentiful with the option to have a tea time sandwich in the room when preferred . Cleanliness is excellent and a very calm and friendly atmosphere prevails.

We had a wholly positive experience which due our contact with Shahvez was both informative and reassuring. He was an excellent representative of Hale Croft and we were incredibly impressed with the facility which is first class. Shahvez struck exactly the right balance at a difficult time so five stars to him.

The staff from the initial contact with a particular staff member, the look around meeting with two staff members, through to everyday contact after move in have been excellent. They are friendly, remember everyone's name (even visitors) and are keen to help. The client has her dog in Halecroft with her and they are amazing with her too. Can't recommend enough.

This home is amazing staff are truly incredible caring and understanding. A particular staff member is so welcoming warm and professional. The assistant manager is kind helpful and always friendly. Every member of staff I have spoken to are so friendly and professional I could only give this home 100 out of 100 amazing place amazing staff

Thank you. Moving mum to Halecroft has been a revelation. An amazing environment with the most kind and attentive staff. As a concerned family looking for a safe and happy environment for a parent who had been through a pretty miserable 13 months we could not be happier. Mum is in the best possible environment to support her in old age. From the spotless rooms and common areas through to the gardens, library and the car park Halecroft is a new home that any family would be proud of. We are greeted by name on every occasion. Mum loves the company of others, the trips out and the food in the bistro.

A special thanks to the customer relations manager for his exceptional customer service and care. The floor manager was brilliant in getting mum settled and managing a difficult transition into her new environment and making sure all the necessary support was in place. All the carers on the first floor have been exceptional. Everyone on the front desk greets you with a smile and genuine hello. A superb well lead team.

Mum has been a resident at Halecroft Grange since August 2023 initially to be with dad who was discharged from hospital into care with mobility and mental capacity issues but sadly passed away in early 2024. Initially mum considered her stay to be temporary, just to be with dad at his end. However, through the devotion, professionalism, kindness and caring nature of the wonderful staff and management I am delighted to say that mum has come to fully embrace all that Halecroft Grange has to offer, has made many friends amongst the residents and is now proud to call it "her home".

If there is anything I wish to discuss I very much appreciate the open door policy, willingness to listen and determination to promptly resolve any issue. Nothing is too much trouble.

My overall experience with the home remains outstanding and I have no concerns for the safety, wellbeing and security of mum. At first sight the home may appear expensive but in my my view it represents very good value indeed.

From the outset the quality and professionalism of each and every member of the staff is exemplary. Each individual knows their role and responsibilities which they undertake at the highest level, and the focus at Halecroft for everyone are their clients and their families. From the moment you step inside you know it is a very special place. It is immaculately clean, the residents are all happy and settled and really embrace all that is on offer to them. The wraparound care and support is just as it should be and exactly what you want for your loved one. The food is carefully planned and is plentiful and nutritious to ensure the health and wellbeing of the community. We know mum is happy and safe and all her individual needs are met, which in turn gives us total peace of mind. An amazing team doing an amazing job! Thank you!

My mum wanted to try respite in a care home, and after looking at a couple of homes, Halecroft stood out. The staff were very welcoming and assisted in making my mum comfortable which was very helpful as my mum was quite anxious about the experience. There was truly individualistic care offered by all the staff. The food had not been particularly appetising initially, however, this had already been recognised, and a new chef started whilst she was there. The food quality was excellent following this.

There were staff available when needed, and the home was warm, clean and comfortable. There were a variety of activities on offer, but my mum also liked that she could pick and choose activities of her choosing and have the flexibility of food in her room if she wasn't feeling well. I was very impressed with the communication from the staff, particularly the new customer relations manager in helping me navigate the introduction to care and also in managing my mum's anxieties.

It's so lovely to see mum living her best life and surrounded by lovely people, she has a better social life than me! I wouldn't want it any other way. Thanks to all.