Halecroft Grange

295 Hale Road, Hale Barns, Altrincham WA15 8SN
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9.9 135 Reviews
  • Halecroft Grange, Altrincham
Halecroft Grange is situated within the heart of Hale village, and provides premium residential and dementia care on a short-term or permanent basis.

The home offers a wide range of accommodation options as well as large, communal spaces to socialise and snug seating areas to relax and enjoy the newspaper and a coffee. Outside you can enjoy beautiful, wheelchair-friendly landscaped gardens - perfect for a gentle stroll. Halecroft Grange is also pet friendly.

The passionate and dedicated team at Halecroft Grange ensures that all residents’ individual needs and requirements are met, and they encourage residents to stay active, make new friends, nurture interests, learn new skills and pursue favourite hobbies with a varied activity programme.

Halecroft Grange is proud to be accredited with the Gold Standards Framework Care Homes Programme. This demonstrates the team's skill and commitment to delivering high-quality, person-centred care to residents at the end of their life.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 95 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Close to Local shops
  • Near Public Transport
  • Minibus or other transport
  • Lift
  • Wheelchair Access
  • Gardens
  • Bar/Café
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: from £1425
  • Self-Funded Residential Dementia Care: from £1625

Respite stays are subject to a 20% uplift on the prices shown above.


What’s included?
• All care and support including a monthly review of care plans
• All meals, snacks and drinks freshly prepared every day by our chef
• In-house café with homemade cakes, and a variety of speciality teas and coffees
• Access to landscaped gardens
• Activities and lifestyle programme
• All utilities and other accommodation costs
• Housekeeping and laundry services
• WiFi internet access


Please note, the weekly fee does not include hairdressing, chiropody or other healthcare visits or
appointments not covered by the NHS, toiletries, newspapers or magazines, any over the counter
medications that a GP wouldn’t normally prescribe such as paracetamol and indigestion relief, and any
other privately arranged healthcare. Should you require an escort to hospital appointments, we may apply
an agreed hourly charge for this service.

These prices are only a guideline, please contact Halecroft Grange to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group/Owner

Person in charge

  • Suzi Sumegi (General Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (95)
  • Single Rooms with Ensuite Wet Room (95)

Halecroft Grange Reviews (135)

Total of 135, showing 81-100
9.9

Halecroft Grange has a Review Score of 9.9 (9.919) out of 10, based on 25 reviews in the last 2 years. Over all time Halecroft Grange has 135 reviews.

Overall Experience

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Date Published

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Review from Brian B (Resident) published on 24 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Having never been in a care home before, I did not know what to expect. All the staff were always pleasant and were pleased to help at all times. Within a few days of arrival I passed out and was admitted to hospital, where I stayed for 3 days undergoing a variety of tests with nil by mouth. They stated
that I had low blood pressure but could not find the cause. Having had high blood pressure most of my adult life all my medication was checked and I am still recovering from this dramatic change. I have been well cared for at Sunrise of Hale Barns and am grateful for the attention received at all times.

Reply from Amanda Holland, General Manager at Halecroft Grange

At Sunrise of Hale Barns our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team we strive to achieve a sociable and comfortable community our residents can call home. We are so happy to see the improvements made by yourself.

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Review from Fiona K (Daughter of Resident) published on 24 July 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Overall the quality of the facility is like a good hotel. The staff are caring and friendly. In particular with COVID, I have appreciated the help and communication I have had. The main issue is that the necessary use of agency staff on occasions has been difficult for my father as they don't know him
or the ropes.

Reply from Amanda Holland, General Manager at Halecroft Grange

Here at Sunrise of Hale Barns, we have worked hard to ensure all of the residents receive the highest quality of care and security within our home. Thank you for your kind words, these will be shared with the team and we look forward to welcoming you back to our home soon.

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Review from Sam B (Daughter of Resident) published on 10 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad stayed at Sunrise for 4 weeks as his wife was hospitalised down south. The staff are amazing with residents and family and although we couldn’t go in to visit due to COVID they arranged drive-by meetings. Every member of staff cares 100% and made his stay so welcoming. He met a lot of lovely
residents also. Should he need care again I wouldn’t look anywhere else, this place deserves 5 stars in every way.

Reply from Amanda Holland, General Manager at Halecroft Grange

Thank you for taking the time to review Sunrise of Hale Barns. Your feedback is important to us, as is the care and well-being of all of our residents. We were delighted to have your father stay with us and looking forward to welcoming him back in the future, if his requirements change.

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Review from N B (Daughter of Resident) published on 25 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Sunrise of Hale Barns since it opened over 10 years ago, and we have noticed huge improvements since there was a change in management a couple of years ago. The most noticeable change is that the staff seem to be happier and more relaxed and in turn, this has had a huge
effect on mum's happiness and wellbeing there. We suspect that this change in atmosphere has been in part due to the approach that the new General Manager has taken to ensure her staff are equipped and supported to offer the very best care for our loved ones. We suspect that General Manager's previous role as ALC at Sunrise Hale Barns has brought vital insights to the General Manager role. There has been greater attention to detail in regards to our mother's needs and better communication with our family. This has been especially highlighted in the way the General Manager and her team have made themselves available to family member's queries and concerns during the Coronavirus crisis.

Reply from Amanda Holland, General Manager at Halecroft Grange

At Sunrise of Hale Barns, our ultimate goal is to provide the best possible level of care we can. From our carers, nurses and activities team we strive to achieve a sociable and comfortable community our residents can call home. We are so happy to see the improvements made by your mother.

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Review from S M (Son of Resident) published on 23 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have been very happy with Sunrise and their care to date. This has continued through the current lockdown and their management of the situation. Mum has remained free of infection. We have felt she is safe and well cared for through this very difficult time. We have loved speaking to her online and
"drive-by" visits have helped us keep in touch. Thank you for looking after her.

Reply from Amanda Holland, General Manager at Halecroft Grange

Here at Sunrise of Hale Barns, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us; these will be shared with the team.

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Review from F M (Resident) published on 18 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I arrived at Sunrise just over a year ago with some reservations as I like to be my own boss in my own home, so to come into an environment with many others and have rules to follow was within my remit. I have to say, I have been most impressed by the running of the home, my bedroom and the staff. I
am fully immersed in the regimes, and I am actually running the weekly quiz. Sunrise of Hale Barns is an excellent establishment. They have handled the Covid crisis well. I feel the dining room is lovely, but sometimes some of the food is not always to everyone's taste. The care is good and when I was ill, (pre-covid) they were quick and efficient getting me into the hospital. Overall, since I cannot physically be in my own home, I am content to be at Sunrise.

Reply from Amanda Holland, General Manager at Halecroft Grange

We are thrilled with your positive experience and are so glad you have settled in so well to Sunrise of Hale Barns. We take great pride in delivering high-quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.

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Review from Michael R (Resident) published on 16 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After three and a quarter years here I must say I am very satisfied. The atmosphere is easy going and relaxing, and there is always somebody at hand to attend to one. The food and the waiters service is very good.

Reply from Amanda Holland, General Manager at Halecroft Grange

Our dining team will be thrilled with your lovely comments. Here at Sunrise of Hale Barns we cater for each resident based on preferences and dietary requirements. Hearing this positive feedback is greatly appreciated by everyone in the community.

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Review from Margaret B (Resident) published on 16 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a resident in this home for a number of years and have always felt comfortable, happy and well cared for in every respect. The management go out of their way to keep standards high and runs the home very professionally,

Reply from Amanda Holland, General Manager at Halecroft Grange

We are thrilled with your positive experience and are so glad you have settled in so well to Sunrise of Hale Barns. We take great pride in delivering high quality care and providing facilities to our residents. Your recognition of this is invaluable to our team, thank you.

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Review from E W (Resident) published on 16 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My first year here was very different. Lovely weather and as the gardens are lovely and the weather was warm, activities and trips. This year has been blighted by the virus, but the management and all the staff are to be congratulated for the way in which they are cheerful when so many are sad missing
visitors and going out.

Reply from Amanda Holland, General Manager at Halecroft Grange

Our activities team here at Sunrise of Hale Barns have developed creative ways to keep our residents entertained and stimulated. Your recognition of this is appreciated by the whole team, we look forward to inviting you along to our activities and events soon.

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Review from Mary G (Resident) published on 16 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have been a resident for four years five months and can say I've been satisfied with my stay. I came with my husband, he didn't settle but I am well looked after. I found it hard after his death, but found it was like a family. Everyone was so kind and did their best to make me happy.

Reply from Amanda Holland, General Manager at Halecroft Grange

Firstly, please accept our sincere condolences for your recent loss and thank you for taking the time to share your experience of Sunrise of Hale Brans – particularly at such a difficult time. The team here are so grateful that you have had such a positive experience of the home, these will be shared with the team.

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Review from Paul G (Son of Resident) published on 16 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sunrise in Hale Barns is about as good as you can get. The staff and carers are excellent as are the facilities. Communication with relatives is good and nothing ever appears to be any trouble. Highly recommended.

Reply from Amanda Holland, General Manager at Halecroft Grange

Here at Sunrise of Hale Barns, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us, these will be shared with the team.

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Review from John K (Son of Resident) published on 16 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Sunrise of Hale Barns for three years. It has a lovely atmosphere and the staff are friendly, caring and attentive. There are lots of activities available for those who want to join in and (in normal circumstances) there are frequent trips organised to interesting places.
The way Sunrise has handled the recent COVID-19 pandemic has been excellent and the staff have done a wonderful job in supporting the residents through a difficult time and keeping them safe.

Reply from Amanda Holland, General Manager at Halecroft Grange

Our team here at Sunrise of Hale Barns are so grateful for your comments. Our activities co-ordinator and the team work hard to provide engaging and stimulating activities for all of our residents, we are so glad to hear the activities provided are one of your favorite elements of our home.

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Review from Amanda D (Daughter of Resident) published on 16 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum’s been in Sunrise for 7 months and although she took a while to settle in, she is now slowly beginning to accept being there... although she still has her moments! My brother and I feel she is being well cared for and we always receive phone calls should she fall or if paramedics are called for.
The carers who phone us are considerate and understanding of both her needs and ours. She has recently been in hospital and on her return to Sunrise she said everyone was being so kind to her. We were so grateful for this as we are no longer allowed to visit her because of the coronavirus. We often have to send email requests for mum and they are answered quickly and efficiently and our questions are always answered and acted upon. Many times when I phone her and worry that she doesn’t answer, the concierge on duty is always happy to go and check up on her. All this and the weight of the uncertainty of Covid-19 on their shoulders, we feel comforted that we chose the right place for mum to reside.

Reply from Amanda Holland, General Manager at Halecroft Grange

Sunrise of Hale Barns appreciate moving into a care home can be an unsettling time. This is why we take the time to engage with family members and friends of the resident to make the process as smooth as possible, to get to know the resident on a personal level. We are pleased to hear your mother has settled in well.

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Review from T D (Daughter of Resident) published on 9 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Without exception, all the daytime staff, whether concierges, carers, cleaners or whatever, are wonderful. Their patience and kindness with the residents are so reassuring. They also take time to know us, the family, which makes us feel very welcome. Mum regularly needs to go to the loo at about 4 am.
She presses her buzzer and it takes a long time to be answered. When someone does arrive she is told that she will have to wait until there are two people available to help, which is understandable as she is virtually immobile. However, that wait must be torture for Mum and embarrassing if she can't wait. I recognise that night time staffing must be difficult but I have mentioned this on numerous occasions following conversations with my very embarrassed mother and nothing has changed.

Reply from Amanda Holland, General Manager at Halecroft Grange

Thank you for taking the time to share your experience of Sunrise of Hale Barns. Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing your comments. In the meantime, please feel free to contact the Community Home manager if you would like to discuss this in further detail.

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Review from Susan B (Daughter of Resident) published on 21 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring community.

Reply from Amanda Holland, General Manager at Halecroft Grange

Here at Sunrise of Hale Barns, we endeavour to provide the very best experience for our residents and their families. Thank you for taking the time to share your kind words with us - these will be shared with the team.

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Review from Brian G (Son of Resident) published on 13 February 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has now been at the home for 3 years and is very content. The home offers many activities and she has found a new interest in painting. The long term permanent staff are excellent. It is a shame that agency staff are still required to make up the numbers.

Reply from Amanda Holland, General Manager at Halecroft Grange

Our team here at Sunrise of Hale Barns are so grateful for your comments. Our activities co-ordinator and the team work hard to provide engaging and stimulating activities for all of our residents, we are so glad to hear the activities provided are one of your favourite elements of our home.

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Review from D C (Resident) assisted by family/friend published on 30 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Moved in 18 months ago and in general, I have settled reasonably well. There are some issues which I'm not always happy about. It's very good in many respects but falls down occasionally.

Reply from Amanda Holland, General Manager at Halecroft Grange

Thank you for taking the time to share your experience of Sunrise of Hale Barns.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives. Therefore, I’ve passed your feedback on to the rest of the team, so we can look into addressing this these issues. In the meantime, please feel free to contact the Community Home manager if you would like to discuss this in further detail.

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Review from Sam D (Grandson of Resident) published on 29 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home seems very good at taking care of my gran in a horrible situation.

Reply from Amanda Holland, General Manager at Halecroft Grange

Thank you for taking the time to share your experience of Sunrise of Hale Barns.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Review from P D (Daughter of Resident) published on 29 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Do not live locally, but on every visit greeted warmly and recognised. On this occasion, I had to speak about a medical condition of my mother's with a senior member of staff. This member of staff was extremely helpful and sympathetic and I have confidence that my mother will be dealt with well. Yet
again we are having a happy visit and they have even managed to fit us in for lunch.

Reply from Amanda Holland, General Manager at Halecroft Grange

Thank you for taking the time to share your experience of Sunrise of Hale Barns.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.

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Review from Dominic L (Son of Resident) published on 8 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with everything to do with Sunrise of Hale Barns.


My dad is very happy there and it is worth the money!

Reply from Marketing, Marketing at Halecroft Grange

Thank you for taking the time to share your experience of Sunrise of Hale Barns.
Your feedback is important to us, as is the care and well-being of all of our residents. We take great pride in ensuring we deliver high-quality care and facilities to make a difference to our residents and their families lives.
The Sunrise of Hale Barns Team

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Current Review Score: 9.9 (9.919)

Overview of Review Score

The Review Score of 9.9 (9.919) out of 10 for Halecroft Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 25 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 25 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.919 for Halecroft Grange is calculated as follows: ( (277 Excellents x 5) + (18 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 298 Ratings = 4.919

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Halecroft Grange is based on 25 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 95 registered maximum number of service users is 19, which has been reached with 25 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 25 Aug 2023

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (100)

Meet the Team (1)

Suzi

Suzi Sumegi

Job Title: General Manager

My name is Suzi Sumegi, I am a qualified nurse and I have worked within the field of care for the past 34 years. I have gained an extensive knowledge base on care delivery and throughout the years, I have also obtained a certificate in management. I re-joined Halecroft Grange after a seven-year absence and I am thrilled to have re-joined a fabulous team. It is an honour and a pleasure to care for the residents at Halecroft Grange, and it is my ultimate goal to ensure we, as a team, deliver the highest standards of care with a person-centred approach.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Halecroft Grange to verify any information. View our terms and conditions. Halecroft Grange has an Enhanced Service - more info.