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Berkeley House Care Home

2 Berkeley Court, Greenwich Avenue, Bilton Grange, Hull, East Riding of Yorkshire HU9 4UW
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Everyone working in the care home has been so kind and understanding to Dad and our familyK P(Daughter of Resident/Service User)
Berkeley House Care Home, Hull
Everyone working in the care home has been so kind and understanding to Dad and our familyK P(Daughter of Resident/Service User)
Berkeley House Care Home, Hull
Happy and safe and we are well looked after.R M(Resident / Service User)
Berkeley House Care Home, Hull

Berkeley House has been purpose-built to suit the practice of professional care at the same time as allowing its residents to live a satisfying day-to-day lifestyle. All care delivery is person-centred, with a focus on independent living.

Berkeley House offers long and short-term residential care, including dementia, palliative and convalescence.

Situated in Bilton Grange, Berkeley House offers a safe and friendly environment with first class accommodation and a range of facilities. The...  

Care Provided by Berkeley House Care Home

Primary Care Categories

  • Older Person Care
  • Dementia

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Dementia Residential Care
  • For a maximum of 84 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Convalescent Care

Facilities

  • Own Furniture if required
  • Close to Local shops
  • Near Public Transport
  • Lift
  • Stairlift
  • Wheelchair Access
  • Gardens
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

Type of carePermanentRespite
Residential CareFrom £1,100From £1,210
Residential Dementia CareFrom £1,150From £1,265

Pricing is subject to an assessment of care needs and the room chosen. There’s no need for your loved one to have Bupa health insurance, our Care Home is open to everyone. Please contact us for more information.

Contact Berkeley House Care Home to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self-Funding (Private)
  • Local Authority with Top-up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Good to Know

Group / Owner

Person in charge

  • Amanda Marshall(Interim Home Manager)

Local Authority / Social Services

Admission Information

  • Mixed (no single-gender units)
  • Ages 40+

Care Home Design/Build

  • Purpose Built: Yes

Room Information

  • Single Rooms (84)

Berkeley House Care Home Reviews (96)

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9.8

Berkeley House Care Home has a Review Score of 9.8 (9.846) out of 10, based on 25 reviews in the last 2 years. Over all time Berkeley House Care Home has 96 reviews.

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Showing 96 reviews matching selected criteria
Review from Kevin M (Friend of Resident) published on 4 June 2026 Submitted via Website
Overall Experience

The staff can't do enough for you and the residents l give them 10 out of 10 really recommend this place. The care and the and the support is excellent. Also the Activities is good for people who have dementia to.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Berkeley House Care Home

Thank you for your kind words about Berkeley House. We are so pleased to have your recommendation. Your comments are truly a testament to the home's staff and their dedication to providing high quality care to each resident. We look forward to welcoming you back to our home again.

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Review from Lesley W (Daughter of Resident) published on 13 February 2026 Submitted via Postal Card
Overall Experience

I cannot praise the staff on 'Victoria' enough. The end-of-life care that my mum received was exceptional. Nothing was too much trouble from the carers down to the entertainment staff & cleaners. All showed love & compassion to my mum & support to myself & family members. Thank you does not seem enough, but I thank you all from the bottom of my heart.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Berkeley House Care Home

Thank you for your kind words. We are humbled to have been able to support you and your family at such a difficult time. We are proud to have such dedicated and caring staff who are always ready to go that extra mile to make sure our residents have the best possible care. We hope you can go away from this knowing that your mother was well cared for.

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Review from Sally A (Daughter of Resident) published on 26 January 2026 Submitted via Website
Overall Experience

My stepdad resides at Berkeley house. And has done from the beginning of November 2025. He originally went to stay for respite, however he has settled in really well and now refers to it as home. He has a great relationship with the staff and banter which he loves as he has a great sense of humour. When I visit it's a really warm welcoming atmosphere and I am always made to feel welcome. We are now looking at his placement becoming permanent as he has settled so well. He suffers from dementia and I feel that he is really safe and cared for at the service. His room is also personalised with pictures of my mum and other relatives displayed on his walls. Which he loves, he is quite a shy gentleman and staff encourage him to go into the communal areas. He now feels confident and often will venture there on his own.my personal experiences with the staff team is they are Caring and friendly and even though they are extremely busy at times. They always have a smile and are always polite.

Reply from Alison Horridge, Customer Advisor on behalf of the team at Berkeley House Care Home

Thank you for your feedback. It is always nice to hear our staff described as caring, polite and friendly. We are very happy that your Dad has settled into life at the care home and now feels confident to join in and socialise with the other residents. We look forward to continuing to provide him with the best possible care.

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Review from T N (Daughter of Resident) published on 26 January 2026 Submitted via Website
Overall Experience

Father was admitted for respite and due improvement in condition and quality of care received and with ongoing issues Father has requested that this care home becomes his permanent home, moving forward this home has given the family peace of mind that our father is going to continue to improve living in a quality caring environment

Reply from Alison Horridge, Customer Advisor on behalf of the team at Berkeley House Care Home

Thank you for your feedback. It is always nice to hear from family members feeling like their loved one is well looked after. Thank you again for choosing us for your Father's ongoing care.

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Review from Sharon H (Daughter-in-law of Resident) published on 21 January 2026 Submitted via Website
Overall Experience
The staff are very helpful and caring towards the residents and the visitors. They are always there to give regular updates and provide any information needed.

The care home provides a safe, warm and welcoming environment for the residents.

Reply from Natasha Burns-Leigh, Customer Service Advisor at Berkeley House Care Home

Thank you for taking the time to leave your review. It's great to hear how helpful and caring you have found the staff- this is exactly what we aim for. It's important to us to keep families as connected as possible so we are pleased to hear that you are being updated regularly. Please don't hesitate to reach out if there is anything more we can do.

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Review from Paul M (Son of Resident) published on 28 October 2025 Submitted via Website
Overall Experience

Welcoming helpful staff. Always clean and tidy everywhere, residents well cared for, all you can want really. Mum seems happy and relaxed and enjoys taking part in the many weekly activities on offer also.

Reply from David Mclean, Customer Service Adviser at Berkeley House Care Home

Thank you for your kind words. We are very happy to hear you can feel at ease with your Mum in our care. We want our home to feel like a community, and it's wonderful to hear that you feel a part of it. We hope to continue providing your loved one with the best possible care.

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Review from M C (Wife of Resident) published on 23 October 2025 Submitted via Website
Overall Experience

My husband has settled in well adjusting to his new environment. All the staff are friendly and always willing to help. He has enjoyed all the activities especially the singing. The events team organise many different activities trying to give residents a good variety of experiences. The staff have also given me support during this very difficult time in my life. Myself and my family are happy with the care he is getting he's treated with dignity and respect and most importantly a willingness to help at all times. He enjoys the good quality food and there is always plenty of choice and nothing is too much trouble making mealtime an enjoyable experience. He can choose where he eats either in the dining room or his own room.

Reply from Fran Donno, Customer Service Adviser at Berkeley House Care Home

It's always encouraging to read reviews like this. Hearing that our care brings you peace of mind truly means so much to us and it is wonderful to hear that your Husband has settled in well. We hope Berkeley House Care Home did everything possible to make the transition as easy as possible. Please don't hesitate to reach out if there's anything more we can do.

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Review from Valerie A (Wife of Resident) published on 22 October 2025 Submitted via Website
Overall Experience

My husband was referred to Berkeley House after a time in rehab when it was decided that because of complex needs he could not be cared for properly at home. Several family members including myself went to look round the home before my husband was transferred from rehab. We were treated with respect and kindness by staff members , shown rooms and facilities and we were impressed with the standard of the home and how immaculate everywhere was. Since my husband has been living there I have been reassured by the care and consideration he has received from all staff in their varied roles at the home. Everyone is very friendly and overall the residents are treated so well. There is a varied range of activities and the catering is really good. It was a difficult decision to place my husband in care but I am very thankful he is in the right place.

Reply from David Mclean, Customer Service Adviser at Berkeley House Care Home

Thank you for taking the time to leave your lovely review. We are very happy to hear you can feel at ease with your husband in our care. We are proud to have such a compassionate team and we're glad this has shone though in your experience. We're committed to continuing to support you and your family in every way we can and we look forward to seeing you again soon.

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Review from Claire H (Wife of Resident) published on 22 October 2025 Submitted via Website
Overall Experience

My husband John is currently staying at Berkeley House on a temporary basis. He's been well looked after by all the staff there who are a great bunch, always have a smile and seem good fun. They are always happy to help.

Reply from David Mclean, Customer Service Adviser at Berkeley House Care Home

Thank you for your kind words. It is always nice to hear from family members feeling like their loved one is cared for and looked after. Please let us know if there is anything we can do to make your husband's stay as comfortable as possible and we look forward to seeing you again soon.

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Review from A J (Daughter of Resident) published on 16 October 2025 Submitted via Website
Overall Experience
Mum moved to Berkeley House nearly 3 months ago, needing more care due to her Alzheimers dementia. It was our first choice of home for mum and it's wonderful to see her thriving there.
She is enjoying activities that she hasn't done for a long time and is rediscovering crafting skills.
It's a difficult decision to move your mum from her home to care, however we are very happy with the care she receives from her Berkeley House family.
The staff are always friendly and professional and nothing is too much trouble.
The standards of cleanliness and maintenance are excellent .
There is a huge range of social activities throughout the week.

Our mum is safe, settled, thriving and happy. Thank you Team Berkeley House

Reply from Natasha Burns-Leigh, Customer Service Advisor at Berkeley House Care Home

It's always encouraging to read reviews like this. We are very happy to hear you can feel at ease with your mum in our care. We take pride in creating a caring environment, and it's lovely to hear that reflected in your comments. We're pleased to hear that you've enjoyed our activities program- our...  

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Review from L L (Resident / Service User) published on 20 August 2025 Submitted via Website
Overall Experience
I wish to highly praise the ' cleaner' that came to my room today .
She was highly motivated, did a superb job ( even found& disposed of2 spiders.)
She cleaned all surfaces & under, above , behind all furniture - which she pulled out!
She worked exceeding hard & non stop' 'bottom' my room- not just a 'tickle' like some others. I can't praise her enough. Room now 'smells' clean ( not just of Air freshener!) .

Thank you v much!

Activity coordinator s- very pleased are a hard working team - work v. well together - coordinated hard working - well organised. Understand the needs of all residents. Think of new activities all the time to keep us entertained & active. Are v. creative - lots of good ideas - have time for all the residents and take an interest. Allways willing, helpful, cheerful, well presented.

Reply from David Mclean, Customer Service Adviser at Berkeley House Care Home

Thank you for your kind words. It is always nice hear from residents feeling like they feel listened to and valued to make their stay as enjoyable and comfortable as possible. We will certainly pass your comments on to the manager in regard to the staff that have made the stay as enjoyable as it...  

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Review from P A (Friend of Resident) published on 23 June 2025 Submitted via Postal Card
Overall Experience

My elderly neighbour became a resident into your care home and I have visited her on several occasions. On every visit, I have always admired your staff's caring nature, politeness and offers of help with left, floor doors, in fact anything I have ever had to ask them. The security is first class, the smell on entering the building is always pleasant, cleanliness, first class, my neighbour's room is so pleasant & homely, and I can see she is very settled and looking very well and looked after.

Reply from Lisa Henderson, Customer Care Advisor at Berkeley House Care Home

Thank you for taking the time to leave your review. It is always nice to hear words like "Caring Nature" and "Politeness" being used to describe our Staff. We are very happy to hear you can feel at ease with your Friend in our care. We hope to continue providing your Friend with the best possible care.

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Review from Mandy H (Daughter of Resident) published on 12 June 2025 Submitted via Website
Overall Experience
Berkley Care Home was bright, spacious and all the staff were welcoming, friendly and professional. My mum was in Berkeley for a months respite care whilst I was on holiday and before mum had knee surgery. Mum received excellent care and I was informed about mum's mobility issues and general health as an on-going process. Mum chose not to join in or get involved with any of the activities or Christmas events but I firmly believe she would of benefitted from meeting and talking to everyone. All residents who interacted and socialised were happy and often asked me to get involved. The only negative from mum's perspective was the food was good but warm - mum likes everything piping hot.

All of the staff were excellent!

Reply from David Mclean, Customer Service Adviser at Berkeley House Care Home

Thank you for your kind words. We hope Berkeley House care home did everything possible to make the transition as easy as possible and it is always nice to hear from family members feeling like their loved one is cared for and looked after. We will discuss your feedback with the home's manager to...  

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Review from Jayne W (Daughter of Resident) published on 1 May 2025 Submitted via Website
Overall Experience
My mum has been in this home for respite care whilst Dad was in hospital, this was the first time Mum (91) has spent any time in residential care and she was very nervous at first. The care and attention she has received has been first class, all the care givers have been amazing with her. I was kept up to date with her care and nothing was too much trouble. The home responded to any queries quickly and any little niggles were sorted promptly.
Keep doing what you do, you're all amazing.

Thank you

Reply from Fran Donno, Customer Service Adviser at Berkeley House Care Home

Thank you for your kind review. We hope Berkeley House Care Home did everything possible to make the transition as easy as possible. We are so pleased to hear that your Mum received such high standards of care and support during her stay at Berkeley House. It is lovely to hear that you were kept up...  

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Review from A B (Daughter of Resident) published on 14 April 2025 Submitted via Website
Overall Experience

After visiting several care homes in the area, it was a pleasant surprise to walk into the light and airy, Berkeley House Care Home. Mum has only been there a few days and all of the staff we have interacted with have been so helpful and engaged in their work. She loves the food and after 6 weeks of having to persuade her to eat even the smallest amount she has been tucking into the food here. Its a joy to visit her here too.

Reply from Lisa Henderson, Customer Care Advisor at Berkeley House Care Home

We appreciate you taking the time to leave us your comments. We are very happy to hear you can feel at ease with your Mum in our care. It is great to hear Mum is enjoying her food at Berkeley House Care Home. We hope to continue providing your Mum with the best possible care.

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Review from Michaela G (Daughter of Resident) published on 11 April 2025 Submitted via Postal Card
Overall Experience

I can't rate the care home enough, my mother has never been so happy until she came to Berkeley House. The staff provide a high quality of care. They are always friendly and nothing is too much trouble for them. The entertainment staff are excellent. It is always immaculately clean and very welcoming.

Reply from David Mclean, Customer Service Adviser at Berkeley House Care Home

Thank you for taking the time to leave your lovely review. It is always nice to hear words like "high quality" and "nothing is too much trouble" being used to describe our care. We hope to continue providing your mother with the best possible care and we look forward to seeing you again soon.

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Review from John C (Son of Resident) published on 3 March 2025 Submitted via Postal Card
Overall Experience

Experience is very good. Always welcome to come and see my mother. All the staff are very good.

Reply from Lisa Henderson, Customer Care Advisor at Berkeley House Care Home

We appreciate you taking the time to leave us your comments. It is always nice to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review from Angela S (Daughter of Resident) published on 24 February 2025 Submitted via Website
Overall Experience
My mum is a full time resident and if the staff are worried about her in any circumstances they always ring and inform me. They are a brilliant team on floor one. They always go above and beyond. The girls who do the entertainment are wonderful.
Whenever I arrive to see my mum, the reception and office staff always greet you with a smile.
All staff are available for a quick chat if you need one, everyone is very caring.

The caretaker is fantastic at getting any jobs you might need doing in the rooms, a credit to everyone.

Reply from Fran Donno, Customer Service Adviser at Berkeley House Care Home

We appreciate you taking the time to leave us your lovely review. It is so wonderful to hear that you have had such a positive experience with all the staff at Berkeley House Care Home. It is brilliant to hear that you can feel at ease with your Mum in our care and that she is being cared for and...  

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Review from Carol B (Daughter of Resident) published on 24 February 2025 Submitted via Website
Overall Experience

My mum has been in Berkeley House Care Home since June last year. Every member of staff have been lovely with my mum. The facilities and surroundings are lovely. The activities team are amazing. Everyone is so friendly and always makes me feel welcome when visiting.

Reply from Fran Donno, Customer Service Adviser at Berkeley House Care Home

Thank you for your kind words. We are pleased to hear that you are impressed with the facilities, activities and the high standards of care provided at Berkeley House Care Home. It is always brilliant to hear from family members feeling like their loved one is cared for and looked after. We hope to continue providing your loved one with the best possible care.

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Review from J D (Granddaughter of Resident) published on 24 February 2025 Submitted via Website
Overall Experience

My grandad has been a resident in Berkeley House since May 2024, it was a hard decision moving out of his home but it was the best decision we could have made! All the staff are so kind, caring and friendly and go above and beyond for all the residents in the home. There are a range of activities daily and entertainment from different singers most weeks where everyone joins together, it's so nice to see all the residents singing along and how happy they all are! My grandad's favourite is when Millie the therapy dog comes for a visit.

Reply from Fran Donno, Customer Service Adviser at Berkeley House Care Home

Thank you for your lovely review. It is always wonderful to hear words like "Kind" and "Friendly" being used to describe our staff and we are glad to help you and your family through such a difficult time. We are pleased to hear that your Grandad is settled and enjoying his time with us at Berkeley...  

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Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 01 September 2022
Overall
Good
  • CaringGood
  • EffectiveGood
  • ResponsiveGood
  • SafeRequires improvement
  • Well-ledGood
Care Quality Commission is responsible for the registration and inspection of social care services in England.View Latest Report

Bed Vacancies

1 Bed Vacancy

Posted: 29 July 2026

At Berkeley House all the bedrooms are spacious with en-suite facilities. Premium rooms with their own front door and garden area are also available.We welcome residents in need of residential care, including those living with dementia.

News (2) & Events (0)

News
  • 29 Jul 2025

    Residents at Berkeley House Bupa Care Home were recently visited by animals from The Purple Pig Company. Activity coordinator at Berkley House, Rachelle Wood, organised the company to visit the...

  • 02 Jun 2025

    Recently, popular fitness TikTok influencer, Bailey Greetham, visited Hull-based Berkeley House Care Home, to get residents moving. The visit saw residents chatting and laughing with Bailey, before participating in one...

Upcoming Events

There are no upcoming events for Berkeley House Care Home.

Awards / Recognitions (8)

  • 30 Jan 2026Recipient: Bupa Care Homes
  • 31 Jan 2025Recipient: Bupa Care Homes
  • 28 Feb 2023Recipient: Bupa Care Homes

Accreditations

There are no accreditations posted yet for Berkeley House Care Home.

Meet the Team (2)

Rachelle Wood
Rachelle WoodJob Title:Activity CoordinatorJoined: 2018
I have worked at Berkeley House Care home since 2018 but worked at another Bupa Care Home prior to this for 13 years. My main roles before becoming an Activities Coordinator were housekeeping and laundry. My journey with Bupa began as a housekeeper until my Unit Manager put me forward to the activities team. I haven’t looked back since! I applied for a job at Berkeley House as a new opportunity and the rest is history.

I am local to Berkeley House, just a five-minute walk away. I have a husband, two daughters and four grandchildren. My hobbies are going on holiday, seeing my friends and I am passionate about my eyelashes! I like music, dancing and being happy. My motto is “If you’re happy, I’m happy”.

Tom Brown
Tom BrownJob Title:MaintenanceJoined: 2021

My career with Bupa began at the beginning of 2021, and I work in the maintenance department. I have nine years’ experience working in the facilities maintenance sector, five years of this was working at one of the top performing academies in the UK. I am now bringing my multi-trade skills to the care home sector to expand my knowledge, as well as supporting the residents as much as I can. I enjoy my role because every day is different. There are always new challenges and rewards, along with plenty of laughs and smiles. My main hobbies are spending time with my family and going abroad with my partner.

Frequently Asked Questions about Berkeley House Care Home

What types of Care is Berkeley House Care Home registered for?

Older Person Care, Dementia are the registered (by the Care Quality Commission) categories of Care.

How many Rooms does Berkeley House Care Home have?

There are 84 Single Rooms.

What are the Facilities & Services at Berkeley House Care Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.

How far is Berkeley House Care Home to the centre of Hull?

3.7 mile(s) as the crow flies, distance by road may be significantly further.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Berkeley House Care Home to verify any information. View our terms and conditions. Berkeley House Care Home has an Enhanced Service -more info.