
The staff were exceptional in their care and attentionSophie W(Daughter of Resident/Service User)

The room was lovely and bright, nice and big too.E P(Daughter of Resident/Service User)

Mum felt safe and cared for, and very happy here and enjoys her meals.D H(Daughter of Resident/Service User)

The staff were exceptional in their care and attentionSophie W(Daughter of Resident/Service User)

The room was lovely and bright, nice and big too.E P(Daughter of Resident/Service User)

Mum felt safe and cared for, and very happy here and enjoys her meals.D H(Daughter of Resident/Service User)

Autumn Vale Care Centre is a stunning care home with a fantastic, well-deserved reputation for excellent nursing care and support, which extends to those who have complex nursing care needs.
A purpose-built home providing the very best of care in a relaxing and homely environment.
The home is also noted for delivering resident-centred care for those who have experienced dementia impacting their daily lives.
Care Provided by Autumn Vale Care Centre
Primary Care Categories
- Older Person Care
- Dementia
- Visual / Hearing Impairment
Length of Stay
- Permanent Care
- Respite Care
Care Types Provided
- Residential Care
- Nursing Care
- Dementia Residential Care
- Dementia Nursing Care
- For a maximum of 69 Service Users
Dementia Care TypesMild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
Mild Dementia
Someone living with our definition of "mild dementia" might experience some or all of the following:
- Memory problems such as misplacing items and not be able to recall recent events (however, in some forms of dementia a person's memory may be unchanged)
- Difficulties thinking through problems and planning, making decisions
- Language and communication issues such as finding it difficult to recall the appropriate word in a conversation or following a conversation
- Poor orientation, getting lost in areas previously familiar to them
- Difficulty judging distances (more falls than usual)
- Changes in their normal mood including anxiety and depression
- In certain types of dementia, personality and behaviour changes may be present alongside or instead of issues with memory or concentration.
Moderate Dementia
Someone living with our definition of "moderate dementia" might experience some or all of the following:
- Worsened memory problems. Not always recognising own family members and friends. Repeating the same questions over and over again
- Worsened language and communication issues, forgetting what they are saying mid-sentence. Not being able to understand what someone else is saying
- More frequent confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Advanced Dementia
Someone living with our definition of "severe dementia" might experience some or all of the following:
- Severe memory problems. Not recognising family members and friends. Not being able to recall their own name
- Severe language and communication issues, not being able to understand what someone else is saying
- Severe confusion, e.g. about the time of day or where they are, including their own home
- Apathy, depression and anxiety
- Believing things that aren't true (paranoia)
- Frequent hallucinations
- Lack of emotional control, quick to anger, fearfulness, sadness
- Loss of inhibition
- Difficulties sleeping or waking during the night and behaving as though it is daytime - loss of circadian rhythm.
Verbally or physically aggressive behaviour
If your loved one displays this type of behaviour you may need a care home that has specially trained staff. Verbal/physical aggression is often defined:
- Consistent shouting and screaming
- Verbal abuse
- Physical abuse
How we define Dementia Care Types
- Mild Dementia
- Moderate Dementia
- Advanced/Complex Dementia
Other Care Provided
- Parkinson's Disease
- Stroke
- Palliative / End of Life Care
- COPD/Pulmonary Disease
- Convalescent Care
- Acquired Brain Injury (ABI)
- Day Care
Facilities
- Own Furniture if required
- Pet Friendly (or by arrangement)
- Lift
- Wheelchair Access
- Ground Floor Accommodation only
- Gardens
- Residents Kitchenette
- Phone Point in own room
- Television point in own room
- Residents Internet Access
Funding & Fees
Weekly Charges per Person
Please note, our fees are subject to an assessment of an individual's needs and dependencies and are exclusive of FNC if granted. We will discuss funding and fees with you in greater detail during the course of your enquiry so that you are fully informed.
The price(s) shown are provided by the care home. Contact Autumn Vale Care Centre for full pricing details and T&Cs.
Contact Autumn Vale Care Centre to confirm what's included and get a personalised quote:
Funding Types Accepted
- Self-Funding (Private)
- Local Authority with Top-up
- Local Authority
- NHS Continuing Healthcare (CHC)
Support you may be entitled to
- If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £267.68 per week and is usually paid directly to the care home.
Good to Know
Group / Owner
- Gold Care Homes
- Private Owned
Person in charge
- Prarthana Bhandari (General Manager)
Local Authority / Social Services
Admission Information
- Mixed (no single-gender units)
- Ages 65+
Care Home Design/Build
- Purpose Built: Yes
- Number of floors: 1
Room Information
- Single Rooms (69)
- Single Rooms with ensuite Wet Room (69)
Visiting
- Visit anytime, however, it is helpful to know that meal times are: 08:30-09:30 13:00-14:00 16:30- 17:30
Parking
- Visitor Care Parking available
Autumn Vale Care Centre Reviews (168)
Autumn Vale Care Centre has a Review Score of 9.8 (9.792) out of 10, based on 65 reviews in the last 2 years.
Over all time Autumn Vale Care Centre has 168 reviews.
Great sense of humour!!
Prarthana
I visit my Mum each week. I find the home clean and tidy and all of the staff are friendly, polite and happy to help with anything. My Mum has some dietary needs and the home has been very accommodating and supportive with making sure these are met.
Thank you for your kind words. I am pleased to hear that you feel supported and my the team will continue to provide care tailored to your mum's needs.
Staff are very informative, and the home is clean.
We as a family are very pleased.
Thank you for your kind words about our home. I will be sure to share your review with the team.
The care given by the care staff was always good. Room cleanliness, however, was not always good and overall the home's appearance looked quite tired. My friend found the food's variety limited and the quality variable. What was described as supper was very predicatable and included an odd combination of (always) sandwiches and another item such as a sausage roll or chicken dippers, for instance. Most of the staff did not have English as their first language so it could be hard work communicating sometimes. The outdoor areas were limited and access to them quite difficult from Peach unit. In the last twelve months staffing levels often seemed minimal which impacted on my friend's sense of well-being at times. However, since my friend had no family nor no one particular person to champion her cause, I felt that overall she was well cared for and that the staff were friendly, helpful and attentive; always trying to help.
Thank you so much for taking the time to leave us a review. Firstly, thank you for acknowledging the excellent care our team provided for your friend, and for scoring this aspect of our service 5 out of 5. This means a lot to our team who work very hard to ensure the wellbeing of all of our...
Mum has settled in here so well . We are so pleased about that. It is such a relief to us that we know she is well taken care of and that her conditions are monitored closely . It's a lovely community - calm , clean and well organised. I can't praise the staff enough - the care and respect given to all of the residents is second to none. There are daily activities and plenty to keep residents engaged with each other and also in their environment . It's such a welcoming place . Thank you so much
We know what a relief it can be when a loved one settles in well, so it's wonderful to hear that your mum feels happy and comfortable at Autumn Vale. Knowing you feel reassured that she is well cared for and closely supported means a...
Our Mother was only at Autumn Vale for 2 weeks for end of life care. The staff there were absolutely amazing and treated her with the utmost dignity & respect. Through the last few days of her life, the staff also took care of us as a family, and allowed us the opportunity to spend as much time together as possible. We will forever be grateful for their care.
Your words...
Staff are very polite and helpful, also very informative. Home is very clean. My wife is very happy. My wife made some recovery physically so quick, unbelievable.
Thank you for your kind words. We're so pleased your wife is happy and doing well, and it must be incredibly reassuring to see her making such positive progress. It's also lovely to know the team have been there to support you, keeping things clear and helping you feel informed along the...
Beautiful home, staff very friendly and accommodating.
Thank you for your lovely feedback about Autumn Vale Care Centre. It's really nice to hear that you found the home welcoming and the team friendly and accommodating.
Your kind words mean a lot to us all, thank you for taking the time to share them.
Best wishes,Prarthana
I cannot praise the care my mother has received enough. She came in for 4 weeks' respite after a broken hip, and from start to finish, the staff from the management down have been fantastic. The care and respect they have shown her made her feel at ease in an environment that was unknown to her. I have not rated activities or value for money due to her only being here for a short visit. All in all, a lovely care home. I would not hesitate to place Mum here full-time if and when needed.
Thank you for sharing this. We know how daunting it can feel coming into a new environment, even for a short stay, so it's great to hear that your mum was able to feel at ease so quickly.
It means a lot to know she was supported with such care and respect during her recovery, and that the team...
My mother has been a resident in Poppy at Autumn Vale for 3 years and as a family, we want to thank all of the staff, carers and management that have shown so much care, support, patience and kindness to her throughout her stay - it is really appreciated
Thank you for taking the time to share this. It means a great deal to us that your mother has been supported with such care, patience and kindness during her three years in Poppy at Autumn Vale.
Looking after someone over a long period of time allows real relationships to form, so it's lovely to...
We found Autumn Vale Care Centre to be very friendly, helpfull, all the staff were amazing.
Best wishes,
Prarthana
The care the center has provided to my family member has been exceptional. I was very happy and satisfied. The staffs were very helpful and kind. Staffs engage their residents in a very kind and gentle manner.
Thank you for your kind words about Autumn Vale. It's so reassuring to hear that you've been happy with the care your family member has received. We're especially pleased that you've found the team to be helpful and kind, and that they engage with residents in such a gentle and caring way. That approach is at the heart of what we do each day.
Best wishes,Prarthana
The care and help for my father-in-law and family to visit are so positive, and nothing is too much trouble to help father-in-law with day-to-day life. An amazing home for your loved ones to be at.
Thank you so much for your kind words and for sharing your feedback. We're delighted to hear that your father-in-law is well cared for and that our team has been able to support both him and your family. It's wonderful to know that our efforts to make daily life comfortable and enjoyable have made a positive difference.
Best wishes,
Found staff extremely friendly, helpful and respectful. We have found that the home is always clean and there seems to be always some entertainment on for the residents. If our mother needs any medical attention, this has always been attended to promptly. Our mother seems happy here at Autumn Vale.
Thank you for sharing such kind feedback. We're so pleased to hear that your mum is happy at Autumn Vale Care Centre and that you've found our team friendly, respectful and supportive.
Best wishes,Prarthana
I will be forever grateful for the nurses that helped us to get through his passing with the dignity and respect they gave to my uncle and to us. The personal touches helped us so much to deal with a sad situation.
I highly recommend this care home for the staff and the way they tirelessly work always with a smile on their faces even when they are so busy they are an asset to this care home.
Once again thank you so much.
Great food. The team that worked were excellent. Couldn't fault any of their work - and are so happy and caring. The nurses were lovely, caring and considerate. Cleanliness is quite good - but should use disinfectant that smells nice.
Thank you for your review! Warm wishes, Prarthana.
Thank you. The only problem was the food which my partner did not find very appertising, but I understand you have to cater for everyone.
Caring and competent staff. Good engagement with residents. Staff are calm and respectful. Nice atmosphere. Room is nicely aired and very clean. My aunt is very content here.
Thank you for your kind review. Best wishes, Prarthana
My family and I are extremely grateful to the Autumn Vale staff for the excellent care and kindness my aunt experienced during her final, fading years. Their hard work and commitment to achieving the best possible quality of life for their resident is truly impressive.
Thank you for your lovely words about our team. Warm wishes, Prarthana
My husband has been a resident at Autumn Vale Care Centre for the past 15 months. In that time I have appreciated the time, patience and care all the staff have taken to get to know my husband and understand how best to look after him and meet his needs. It has made all the difference to his quality of life and my peace of mind. Thank you.
Thank you for sharing your experience of our home and for recognising the efforts of our team. Best wishes, Prarthana
Regulatory Rating
Care Quality Commission (CQC) Rating
Date: 14 August 2019Good
- CaringGood
- EffectiveGood
- ResponsiveGood
- SafeGood
- Well-ledGood
Inspection ratings
We rate most services according to how safe, effective, caring, responsive and well-led they are, using four levels:
- Outstanding - The service is performing exceptionally well.
- Good - The service is performing well and meeting our expectations.
- Requires Improvement - The service isn't performing as well as it should and we have told the service how it must improve.
- Inadequate - The service is performing badly and we've taken action against the person or organisation that runs it.
- Not rated - we have not yet rated this area of the service, this is normally because the assessments we have carried out have been focused on other key questions.
Bed Vacancies
Please contact us for latest vacancies.
News (22) & Events (1)
- 30 Jul 2026
On 19th July 2026, we came together at Autumn Vale Care Centre for a truly special celebration as we marked the birthdays of four of our wonderful residents. Elfrida celebrated...
- 14 Jul 2026
Our wonderful residents and team came together at Autumn Vale Care Centre on Wednesday 10th June for a Special Team Appreciation party, recognising the dedication, compassion and hard work shown...
- 13 Jul 2026
Wonderful residents, families and team members at Autumn Vale Care Centre recently came together to celebrate International Nurses Day, recognising the dedication, compassion and commitment of nursing professionals while also...
- 16 Aug 2026Organiser: Autumn Vale Care Centre
Awards / Recognitions (11)
- 30 Jan 2026Recipient: Gold Care Homes
- 13 Sep 2022Recipient: Autumn Vale Care Centre
- 28 Feb 2020Recipient: Gold Care Homes
Accreditations
There are no accreditations posted yet for Autumn Vale Care Centre.
Meet the Team (1)

Starting as a care assistant on a student visa was challenging, but I was fortunate to find a place at Gold Care Homes (GCH) where I could truly follow my passion for caring for the elderly. Over the past 11 years, I’ve been proud to grow within a diverse and supportive community, learning from both residents and staff. I’ve especially enjoyed building meaningful bonds with residents, listening to their inspiring stories, and providing care that respects their wishes and lifestyles.
Since joining GCH in 2010, I’ve progressed from Carer, Senior Carer, Unit Leader, Supervised Practice Nurse, Qualified Nurse, Deputy Manager, and now to Home Manager, supported every step of the way by the company, my colleagues, and my family.
At GCH, there’s always a path forward for those who are passionate and driven. It’s more than just a workplace, it’s a family
Frequently Asked Questions about Autumn Vale Care Centre
What types of Care is Autumn Vale Care Centre registered for?
Older Person Care, Dementia, Visual / Hearing Impairment are the registered (by the Care Quality Commission) categories of Care.
How many Rooms does Autumn Vale Care Centre have?
There are 69 Single Rooms.
What are the Facilities & Services at Autumn Vale Care Centre?
Own Furniture if required, Pet Friendly (or by arrangement), Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room, Residents Internet Access are some of the Facilities & Services.
How far is Autumn Vale Care Centre to the centre of Welwyn?
1.1 mile(s) as the crow flies, distance by road may be significantly further.
Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Autumn Vale Care Centre to verify any information. View our terms and conditions. Autumn Vale Care Centre has an Enhanced Service -more info.