Autumn Vale Care Centre

Danesbury Park Road, Welwyn AL6 9SN

Autumn Vale Care Centre has been purpose-built to achieve top levels of Residential and Nursing care in a relaxing and healthy environment, including for some residents with dementia and other more extensive forms of care.

The home also operates a respite service, allowing members of the community to themselves enjoy the scenic grounds and regular wildlife they can often be seen at this pleasingly located accommodation.

A sensory room is particularly beneficial to the needs of those with dementia, as well as a sensory garden, and the home also has its own minibus that can be used for outings.

Group: Gold Care Homes

Person in charge: Tshepang Pilatwe (Manager)

Local Authority / Social Services: Hertfordshire County Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 69 Service Users

Registered Care Categories*: Dementia • Old Age • Sensory Impairment

Specialist Care Categories: Alzheimer's • Cancer Care • Epilepsy • Hearing Impairment • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 65+.

Languages Spoken by Staff (other than English): French, Hindi, Tagalog

Single Rooms: 69

Rooms with ensuite WC: 69

Facilities & Services: Palliative Care • Day Care • Respite Care • Own Furniture if required • Close to Local shops • Near Public Transport • Minibus or other transport • Lift • Wheelchair access • Ground Floor Accommodation only • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Parking:

15 Visitor Care Parking available

Latest Care Quality Commission* Report on Autumn Vale Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Overview

The Review Score of 9.1 (maximum of 10) for Autumn Vale Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 13 Reviews over all time. This Average Rating is also the rating value for Autumn Vale Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 5 positive Reviews in the last 12 months.

Detailed Breakdown

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.72 for Autumn Vale Care Centre is calculated as follows: ( (112 Excellents x 5) + (34 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 150 Ratings = 4.72

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.362 Points relating to the number of positive Reviews for Autumn Vale Care Centre is based on 5 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 13.8 positive Reviews (69 registered maximum number of service users ÷ 5). 5 Reviews ÷ 13.8 Target = 0.362

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

9.1 Autumn Vale Care Centre has a Review Score of 9.1 (9.082) from 13 Reviews


Average Ratings

  • Excellent
    10
  • Good
    3
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Autumn Vale Care Centre?

  • Extremely LIKELY
    12
  • Likely
    1
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Autumn Vale Care Centre

  • Daughter of Resident/Service User
    6
  • Husband of Resident/Service User
    2
  • Friend of Resident/Service User
    1
  • Resident / Service User
    1
  • Son of Resident/Service User
    1
  • more

Attending 'family event' great morning and entertainment, cakes, refreshments and plenty of family support.
Mum has been here almost a year and pleased with the support for her and family, the staff have been amazing.

How likely would you be to recommend Autumn Vale Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Kendra Bray, Relationship Manager at Autumn Vale Care Centre responded to this review on 09 May 2018:

Thank you for your kind words Catherine, glad you enjoyed our open day and very pleased to hear that Mum is getting all the support needed and deserves.
Thank you.

I think this is a very nice home for an elderly person to spend their twilight years. I myself have only been placed here for 6 weeks to convalesce, but have found my stay pleasing in all aspects. The staff are very helpful - nothing seems to be too much trouble for them, they are courteous and friendly and always reply to a 'thank you' with 'your welcome'. There's a lot of friendly banter and laughter between the users and the staff.

How likely would you be to recommend Autumn Vale Care Centre? Extremely Likely

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Average Rating:   4.7 out of 5

Dalbir Jangra, Head of Marketing and Communications at Autumn Vale Care Centre responded to this review on 06 Mar 2018:

Hi Janice,

Thank you for your kind words. Happy to hear your thoughts on how we can improve the experience of our residents.

Dalbir Jangra

My wife was welcomed and when I came I found her in a clean airy room with excellent facilities.
I was encouraged to personalise the room so I bought a TV and a CD player to it.
The staff nurses and care assistants gave loving and proficient attention to my wife. Their attitude to my wife and all residents observed was courteous, cheerful and respectful.
My wife's medical and nursing needs were attended to regularly and carefully. The availability of specialist therapists was also appreciated. The interaction of staff was encouraging to my wife and helped with her verbal responsiveness.

How likely would you be to recommend Autumn Vale Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

Dalbir Jangra, Head of Marketing and Communications at Autumn Vale Care Centre responded to this review on 07 Mar 2018:

Hi Michael,

Thank you for your kind review. The GCH family are available to offer any support needed to improve the quality of care your wife receives.

My Mum was at Autumn Vale for the last months of her life. The staff were welcoming and warm to me whenever I visited.
The carers and nurses treated my Mum with great care, respect and patience. They took pains to make sure she was eating and drinking – providing her with food that she was more likely to eat and helping and encouraging her to eat it. And they did this despite being constantly busy with the demands of other residents: managing to stay calm, compassionate and focused on their very long shifts.
Some of the carers would pop in to see Mum at the start and end of their shifts if they were working on other wings, or just to exchange a few words during the course of the day. This friendliness made such a difference to my Mum’s quality of life.
The nurses who were on duty during Mum’s last few days were compassionate, attentive and carefully professional - helping to make sure that Mum's last days were comfortable and free from distress.

How likely would you be to recommend Autumn Vale Care Centre? Extremely Likely

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Average Rating:   4.3 out of 5

I cannot recommend this care home highly enough. My dad is so well cared for, he is happy and content. The carers are all doing a fantastic job and my dad likes them all. The nurses are really looking after him well. It is clean, friendly and welcoming. The management is good too, very efficient and responsive. I can relax knowing my dad is in very good hands.

How likely would you be to recommend Autumn Vale Care Centre? Extremely Likely

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Average Rating:   5 out of 5

This placement proved a successful one giving my friend the best quality of life. The environment is peaceful and caring. I was most impressed by the kindness and professional skills of the staff in the home. Always going the extra mile.

How likely would you be to recommend Autumn Vale Care Centre? Extremely Likely

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Average Rating:   5 out of 5

I am very happy with the care and attention my wife receives.
It is a wonderful, friendly, caring facility.

How likely would you be to recommend Autumn Vale Care Centre? Extremely Likely

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Average Rating:   4.9 out of 5

The care my mother-in-law receives is of a good standard in the main. She is always clean and she seems happy most of the time. My only complaint is noticing if her nails or eyes need attention. They will do it if we ask but we would be happier if they noticed before we have to tell them. Her carers are very good with her. She is always happy when they are around. We don't think she would have survived this long without their care.

How likely would you be to recommend Autumn Vale Care Centre? Likely

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Average Rating:   3.7 out of 5

Roda Williams, Home Manager at Autumn Vale Care Centre responded to this review on 25 Apr 2017:

Thank you very much for your comments which help us to improve always. As discussed, we have put measures in place to ensure all your concerns are addressed appropriately.

Very pleased with the care mum receives. Meals always look good, staff are very friendly and caring. It is great to know mum is well looked after. Very happy with the home.

How likely would you be to recommend Autumn Vale Care Centre? Extremely Likely

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Average Rating:   5 out of 5

My husband who suffers from Alzheimer's was moved to Autumn Vale after being in hospital for seven weeks after suffering from sepsis.
He was unable to walk, is doubly incontinent and unable to feed himself.
The was no possibility of him coming home, so we have to find him a nursing home. Luckily we picked Autumn Vale.
We have been pleased with the way he has been treated, even though he has only been here for three weeks, nothing seems too much trouble.
They have also looked after me and my family with empathy and kindness at a very difficult time.

How likely would you be to recommend Autumn Vale Care Centre? Extremely Likely

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Average Rating:   5 out of 5

Well done to all staff. 10 out of 10. Good luck. Thank you.

How likely would you be to recommend Autumn Vale Care Centre? Extremely Likely

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Average Rating:   4.9 out of 5

Every time I have visited the home I have been greeted with all staff. They are so very friendly and always answer any questions I ask. The rooms are always very clean and a cleaner is always there when we visit. I have not tasted the meals but I have seen them and they do look very nice. This is a care home where I myself would be happy to end up in if needed. Top marks on everything.

How likely would you be to recommend Autumn Vale Care Centre? Extremely Likely

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Average Rating:   4.8 out of 5

I believe the care home is great, people are looked after very well, with a caring and loving staff. Always seems clean and tidy. I really do not have any problems with any aspect of care or the home.

How likely would you be to recommend Autumn Vale Care Centre? Extremely Likely

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Average Rating:   4.1 out of 5

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