Autumn Vale Care Centre

Danesbury Park Road, Welwyn AL6 9SN
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9.8 137 Reviews
  • Autumn Vale Care Centre, Welwyn
Autumn Vale Care Centre is a stunning care home with a fantastic, well-deserved reputation for excellent nursing care and support, which extends to those who have complex nursing care needs.

A purpose-built home providing the very best of care in a relaxing and homely environment.

The home is also noted for delivering resident-centred care for those who have experienced dementia impacting their daily lives.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment
  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 69 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1600 – £1600
  • Self-Funded Residential Dementia Care: £1600 – £1600
  • Self-Funded Nursing Care: £1700 – £1700
  • Self-Funded Nursing Dementia Care: £1700 – £1700
  • RESPITE Self-Funded Residential Care: £1800 – £1800
  • RESPITE Self-Funded Residential Dementia Care: £1800 – £1800
  • RESPITE Self-Funded Nursing Care: £1900 – £1900
  • RESPITE Self-Funded Nursing Dementia Care: £1900 – £1900

Fees are subject to an individual assessment of needs

These prices are only a guideline, please contact Autumn Vale Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Prarthana Bhandari (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (69)
  • Single Rooms with ensuite Wet Room (69)

Visiting

  • Visit anytime, however, it is helpful to know that meal times are:
    08:30-09:30
    13:00-14:00
    16:30- 17:30

Parking

  • Visitor Care Parking available

Autumn Vale Care Centre Reviews (137)

Total of 137, showing 41-60
9.8

Autumn Vale Care Centre has a Review Score of 9.8 (9.789) out of 10, based on 60 reviews in the last 2 years. Over all time Autumn Vale Care Centre has 137 reviews.

Overall Experience

  • 117
  • 18
  • 2
  • 0
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Date Published

137
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Review from Christine E (Daughter of Resident) published on 17 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All staff welcoming, kept informed of anything that was happening with Mum's care. The staff ensured that her dignity was maintained up to and after her death. They were supportive and this was especially helpful when Mum passed. A big thank you.

Reply from Ashvin Jhoollun, Home Manager at Autumn Vale Care Centre

Thank you for entrusting us with your mum's care, and please know that our support remains with you.

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Review from S M (Son of Resident) published on 13 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in for an assessment only. My first impression was how clean and bright the residence was. The bedroom was very clean and the staff were very friendly.

Reply from Ashvin Jhoollun, Covering Home Manager at Autumn Vale Care Centre

Thank you for sharing your feedback, and we hope to continue exceeding your expectations in the future

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Review from J B (Son of Resident) published on 22 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care home was excellent, the staff were excellent, communication was excellent. The care was really good even though short. The room was well-equipped, security was very good. Very friendly staff and very supported.

Reply from Asvin Jhoollun, General Manager at Autumn Vale Care Centre

Thank you for your kind review. I will pass it on to the wider team.

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Review from S A (Daughter of Resident) published on 31 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The whole family loved the place, if it wasn't so far from us all we could visit dad often. We would have very much wanted him looked after in a beautiful place, with wonderful staff, carers couldn't do enough for all the residents. My father actually told me he feel looked after like a king!

Reply from Ashvin, Home Manager at Autumn Vale Care Centre

What an amazing review! How fantastic to hear that your father feels like a king! The team work very hard and will love hearing this feedback! Warm regards.

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Review from Nicola P (Daughter of Resident) published on 30 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Not only is the facility beautifully presented, it is clean and modern. The staff are superb! They are kind, professional and extremely caring. They take time to know the residents and engage with them, playing music and singing songs. It is a fabulous care home.

Reply from Asvin Jhoollun, General Manager at Autumn Vale Care Centre

Thank you for your lovely compliments. I will pass it on to the wider team. I'm extremely proud of my team here and such feedback reminds me we are doing something right.

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Review from Martin S (Son of Resident) published on 29 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always make me welcome when I come to visit. Dad seems very happy here, always clean and well-fed. The home is always very tidy and tea and coffee are nonstop.

Reply from Asvin Jhoollun, General Manager at Autumn Vale Care Centre

Dear Martin,
Thank you for your kind feedback, I'm glad your experience in the home has been excellent.

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Review from A B (Respite Resident) published on 15 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I find your staff very friendly and professional, so keep up the good work your attention to detail is very special, my daughter was so impressed by the whole experience.
My wife had a good time and likes the staff very much, so it’s good to know that I can have peace of mind that she is in good hands
and I look forward to meeting everyone on my next visit.
Kind regards.

Reply from Asvin Jhoollun, General Manager at Autumn Vale Care Centre

Thank you for your kind review. I will pass it on to the wider team and share your comments.

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Review from Jenny J (Daughter of Resident) published on 11 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The one thing that really stood out for us when trying to find a home for our mother was that we always felt so welcome, walking about the home, with the way it is decorated, does not feel like a care home. All the lounges are decorated differently which gives the feel you are in a different place,
not seeing the same old colours on the wall, the staff are amazing and it's so lovely to see them laughing with my mum and through this has a special bond with her key worker who keeps me updated with Mums day to day activities. The staff are very welcoming and treat everyone with dignity and care, so for us, this was our choice of home where we knew Mum would be happy. The management team are always available with any concerns we may have, we can not thank the staff enough. Thank you.

Reply from Asvin Jhoollun, General Manager at Autumn Vale Care Centre

Dear Jenny,
Thank you for your kind review, I will pass it on to the wider team for the excellent care my staff are providing.

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Review from A M (Son of Resident) published on 13 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I found the staff very efficient and caring (often in difficult circumstances),
My mother enjoyed her stay there, although her condition deteriorated in recent months.
My thanks to all the staff who assisted my mother in her stay.

Reply from Asvin Jhoollun, General Manager at Autumn Vale Care Centre

Thank you for your kind feedback. I will share your reviews with the staff where Mum was.

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Review from Barry H (Husband of Resident) published on 22 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Can't praise the staff and care my wife receives highly enough, the place feels welcoming from the moment you walk through the doors.
The staff are always smiling and attentive to the needs of patients and visitors.


I go home each time knowing my wife is receiving the best of care.


Thank you

all so much.

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Review from Maureen J (Wife of Resident) published on 31 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think it is a very good care home, Autumn Vale Care Centre. My husband was so happy there.

Reply from Asvin Jhoollun, General Manager at Autumn Vale Care Centre

Thank you for your kind reviews. I will pass your kind feedback on to the wider team.

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Review from Helen R (Daughter of Resident) published on 26 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent the last two and a half years of her life in the Poppy unit at Autumn Vale Care Centre. She was very well looked after and the care staff were compassionate and cheerful with her. The care home was friendly and welcoming. The staff gave Mum the help she needed and kept her happy.

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Review from D M (Daughter of Resident) published on 18 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved into Autumn Vale Care Centre after a short spell in hospital for a 28-day assessment. Sadly, she passed away during this time. I couldn't have asked for a better place for her to be. The staff were hard-working, friendly, compassionate and really caring, they treated my mother with sensitivity
and dignity right through to the end of her life. Thank you Autumn Vale.

Reply from Asvin Jhoollun, General Manager at Autumn Vale Care Centre

Thank you for your kind review. I will pass your compliments and experience to the wider team.

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Review from R J (Friend of Resident) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We found the facilities to be of very high level and the staff to be immediately attentive when needed and discreet and careful otherwise. Keeping a close eye on the residents and visitors without being Intrusive. The staff were always available to answer any questions we had, openly and clearly.

Reply from Chante Woodley, Marketing Coordinator at Autumn Vale Care Centre

Thank you for taking time to leave a review. It's great to hear about your positive experience with the facilities and staff at Autumn Vale Care Centre. At Gold Care Homes we strive to make positive changes and provide excellent care. Kind regards.

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Review from A R (Niece of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt's situation was complicated. The staff worked with me in a very short space of time to find the best package for the best benefit to my aunt's well-being.
They were kind, warm and considerate and as old people, like all of us one day, need to feel love and attention and I feel comfortable leaving
my aunt here.

Reply from Chante Woodley, Marketing Coordinator at Autumn Vale Care Centre

Thank you for taking the time to leave us a lovely review. We are glad to hear that you’re satisfied with the quality of care your aunt is receiving at Autumn Vale Care Centre. At Gold Care Homes, we strive to provide exceptional service to all our residents. Kind regards.

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Review from C H (Daughter of Resident) published on 28 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is a temporary resident and we are very impressed with the facilities and care they are providing for her, she has settled very well in her accommodation and appears to be improving every day, we hope this will continue.

Reply from Asvin Jhoollun, General Manager at Autumn Vale Care Centre

Thank you for your kind review. I will share your experience with the wider team.

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Review from Michael S (Son of Resident) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy and satisfied with the care that my mother has been provided with. The staff are always helpful and nothing seems to be too much trouble and they are happy to do it with a smile. The room and centre are well-maintained and clean.

Reply from Asvin Jhoollun, General Manager at Autumn Vale Care Centre

Thank you for taking the time to write a positive review. Your comments are very important to us, I will pass them on to the wider team.

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Review from A S (Friend of Resident) published on 20 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From a visit to a friend.
From my initial visit, everything looked very good. Staff were extremely helpful, friendly and professional.

Reply from Asvin Jhoollun, General Manager at Autumn Vale Care Centre

Thank you for taking time to write a nice review for the team and home. I will pass your compliments to the wider team.

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Review from E V (Wife of Resident) published on 25 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dropped in unannounced to see the facilities and was warmly welcomed. The room was light and clean. A lovely peaceful place for my husband to spend his last few days. The staff were always helpful, friendly and caring. We were delighted with the care received at Autumn Vale and would thoroughly recommend
it to others.

Reply from Chante Woodley, Marketing Coordinator at Autumn Vale Care Centre

Thank you for sharing your positive experience with us. We appreciate your kind words. At Autumn Vale Care Centre, we look forward to continuing to provide you and your husband with exceptional care. Kind regards.

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Review from N E (Wife of Resident) published on 16 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Thank you for your good service. Keep up the good work and continue to spread love and kindness to your patients. I am very grateful for all the hard work that you have provided for all of your patients.

Reply from Chante Woodley, Marketing Coordinator at Autumn Vale Care Centre

Thank you so much for your review, your feedback is important to us. At Autumn Vale Care Centre, we strive to provide exceptional care to all our residents. Kind regards.

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Current Review Score: 9.8 (9.789)

Overview of Review Score

The Review Score of 9.8 (9.789) out of 10 for Autumn Vale Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 60 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 59 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.789 for Autumn Vale Care Centre is calculated as follows: ( (556 Excellents x 5) + (118 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 687 Ratings = 4.789

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Autumn Vale Care Centre is based on 59 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8, which has been reached with 59 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (10)

Meet the Team (1)

Asvin

Asvin Jhoollun

Job Title: Care Home Manager

Joined: 2018

Ash has been in the Care Industry for over 12 years and has worked in many and varied roles, both clinically and managerially in nursing, residential and hospital settings. Ash has a qualification in Leadership and Management Level 5 and Leadership in Dementia care OCN. Ash is determined to strive for excellence and wants the home to become the ‘beating heart of the community’ . Ash is passionate about staff training and applauds the group ethos of creating a caring, fun-filled and vibrant environment to work in.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Autumn Vale Care Centre to verify any information. View our terms and conditions. Autumn Vale Care Centre has an Enhanced Service - more info.