Autumn Vale Care Centre

Danesbury Park Road, Welwyn AL6 9SN
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9.8 153 Reviews
  • Autumn Vale Care Centre, Welwyn
Autumn Vale Care Centre is a stunning care home with a fantastic, well-deserved reputation for excellent nursing care and support, which extends to those who have complex nursing care needs.

A purpose-built home providing the very best of care in a relaxing and homely environment.

The home is also noted for delivering resident-centred care for those who have experienced dementia impacting their daily lives.
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Care Provided by Autumn Vale Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 69 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1600 – £1600
  • Self-Funded Residential Dementia Care: £1600 – £1600
  • Self-Funded Nursing Care: £1700 – £1700
  • Self-Funded Nursing Dementia Care: £1700 – £1700
  • RESPITE Self-Funded Residential Care: £1800 – £1800
  • RESPITE Self-Funded Residential Dementia Care: £1800 – £1800
  • RESPITE Self-Funded Nursing Care: £1900 – £1900
  • RESPITE Self-Funded Nursing Dementia Care: £1900 – £1900

Fees are subject to an individual assessment of needs

These prices are only a guideline, please contact Autumn Vale Care Centre to find out the exact price for your requirements.

Contact Autumn Vale Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Autumn Vale Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Prarthana Bhandari (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (69)
  • Single Rooms with Ensuite Wet Room (69)

Visiting

  • Visit anytime, however, it is helpful to know that meal times are:
    08:30-09:30
    13:00-14:00
    16:30- 17:30

Parking

  • Visitor Care Parking available

Autumn Vale Care Centre Reviews (153)

9.8

Autumn Vale Care Centre has a Review Score of 9.8 (9.814) out of 10, based on 65 reviews in the last 2 years.
Over all time Autumn Vale Care Centre has 153 reviews.

Overall Experience
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  • 23
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Date Published
  • 153
  • 25
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  • 65
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Reviewer Connection to Autumn Vale Care Centre
  • 63
  • 21
  • 12
  • 9
  • 9
  • 7
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  • 4
  • 4
  • 4
  • 3
  • 2
  • 2
  • 1
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  • 1
  • 1
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Total of 153, showing 41-60
Review from K H (Son of Resident) published on 25 November 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
As a family, we were pleased with the care that Mum received, although during the Covid times things were understandably very difficult. We always felt Mum was safe and secure at Autumn Vale and the staff often went the extra mile on special occasions. We were always kept informed when Mum's health
finally went down at the end of life.
Reply from Prarthana, Home Manager at Autumn Vale Care CentreThank you for sharing your personal experience of our home. Warm regards.
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Review from S M (Relative of Resident) published on 31 October 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Our family member was bedbound so was unable to experience many of the activities provided at Autumn Vale. She was however kept warm, well fed and all her needs met. She liked the staff, especially her personal needs and we were always made to feel welcome when visiting.
Reply from Prarthana Bhandari, Home Manager at Autumn Vale Care CentreThank you for your kind words. We're glad to hear your family member felt comfortable and well cared for at Autumn Vale Care Centre.
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Review from Bill M (Nephew of Resident) published on 30 October 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Friendly, attentive care of my bedbound aunt. A happy environment for her with occasional interaction with other care home residents. We were always kept up to date with how she was doing and staff and her primary carer went out of their way to provide enrichment.
Reply from Prarthana Bhandari, Home Manager at Autumn Vale Care CentreThank you for your kind words. We're so pleased to hear your aunt felt happy and supported!
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Review from D J (Niece of Resident) published on 30 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Aunt received very good care from all the staff during her short stay for respite. She gained strength back in her hands and was able to eat unaided using a knife and fork, regained her appetite, and was always dressed in clean clothes with her teeth and hearing aids in.
My aunt partly enjoyed the
singer and joined in tapping her feet and singing along.
Reply from Prarthana Bhandari, Home Manager at Autumn Vale Care CentreThank you for your lovely words. We are so glad your Aunt was happy with her care and enjoyed her stay with us. Best Wishes.
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Review from Robert P (Son-in-law of Resident) published on 11 September 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Excellent staff, everybody i.e. residents seem extremely happy. Amazing job, everyone keep the good job going, this is the best set-up I have seen. I wish my dad had the chance to come here. The place is clean and today staff are so friendly and kind towards the residents.
Reply from Nichola Hughes, Home Manager at Autumn Vale Care CentreThank you for your kind words! We're proud of our team and their dedication.
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Review from D H (Daughter of Resident) published on 5 September 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff are very friendly, caring, and lovely, especially, 4 in particular, Mum felt safe and cared for, and very happy here and enjoys her meals. Thank you everyone.
Reply from Prarthana Bhandari, Home Manager at Autumn Vale Care CentreWe thank you for these kind words. We are so pleased to hear your mum feels happy and cared for. Best Wishes.
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Review from E P (Daughter of Resident) published on 27 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The room was lovely and bright, nice and big too.
The food was good, the chef was very accommodating if you needed anything extra i.e. gravy.
The staff are lovey and very caring. I was very happy with the care my Mother received.
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Review from Alan B (Resident) published on 14 August 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Excellent care all round.
Reply from Prarthana Bhandari, Home Manager at Autumn Vale Care CentreThank you for your praise! We're committed to providing excellent care.
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Review from Maria L (Daughter of Resident) published on 14 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
Lovely care home, when visiting the staff are always welcoming, and friendly and always gives you updates. Never knew how much the cares do for their residents. They put up with a lot and I personally think they should get paid more. Thank you all
Reply from Mihaela Constantinescu, Home Manager at Autumn Vale Care CentreThank you so much for your kind words! We're thrilled to hear that you find our care home welcoming.
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Review from T J (Daughter of Resident) published on 13 August 2024 Submitted via Website • Report
Overall Experience 5.0 out of 5
The nursing team and all the carers made the last few months of my dad's life extremely comfortable, treating him with the utmost kindness, dignity and respect. My dad was made to feel safe and nothing was too much trouble, going above and beyond to support him. At all times we as a family were kept
up to date with his health and wellbeing. Thank you to each and everyone at Autumn Vale.
Reply from Prarthana Bhandari, Home Manager at Autumn Vale Care CentreThank you for your heartfelt words. We're honoured to have supported your dad with care and respect.
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Review from J F (Resident) published on 31 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I have spent all month here. I was in care with other friends/residents.
Good people with all my care. Good fun. Lovely people.
Reply from Prarthana Bhandari, Manager at Autumn Vale Care CentreThank you so much for your kind words! We're happy to hear that you had a wonderful month with us and enjoyed the company of other residents.
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Review from R P (Granddaughter of Resident) published on 31 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
She is very well looked after, she enjoys being here. We are happy with the staff and how they tend to her. Everything is well-maintained and clean.
Reply from Prarthana Bhandari, Manager at Autumn Vale Care CentreThank you so much for your wonderful feedback. We're delighted to hear that your Grandmother is well looked after and enjoys her time here.
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Review from Jeremy N (Friend of Resident) published on 30 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The staff in particular are so lovely, genuine, friendly and naturally caring.
The trips out are interesting, fun and very pleasant for the residents.
The food is good and there are regular drinks supplied with biscuits etc.
A lovely home it really is and there are plenty that aren't.
Reply from Ashvin Jhoollun, Manager at Autumn Vale Care CentreThank you for taking the time to leave such a wonderful review. We are delighted to hear that you find our staff lovely, genuine, friendly, and naturally caring!
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Review from R C (Niece of Resident) published on 9 July 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The professionalism, care, organisation, and overall experience is second to none. The whole team made my aunt's last few months of her life happy, secure and very well cared for.
Don't think twice for your loved one to make the move to Autumn Vale. Thank you team!
Reply from Ashvin Jhoollun, Care Home Manager at Autumn Vale Care CentreThank you so much for your heartfelt feedback! We are deeply moved to hear about your aunt's positive experience at Autumn Vale Care Centre.
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Review from A J (Granddaughter of Resident) published on 20 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We couldn't have asked for a better place for Nan to spend her final weeks. The team truly cared for Nan and also us. Nothing was too much to ask. They were so welcoming and kind. The level of support they provided Nan as her needs changed, and also the support they gave to us, was second to none. It
felt homely there, a home away from home. Thank you all so much for everything, making a heartbreaking time that little bit easier.
Reply from Prarthana Bhandari, Home Manager at Autumn Vale Care CentreThank you so much for spending your time to give us such good feedback. We are glad to know that you felt it as your home here. I will pass the message to the wider team.
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Review from Kaz B (Daughter of Resident) published on 20 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I cannot express how amazing Autumn Vale is. The staff went above and beyond caring for her. Nothing was too much trouble. It was lovely coming to see my mum as her daughter rather than her carer. Her last day was so sad, but letting me and my daughter have the time with her till she passed has given
me closure, knowing that the staff had done everything they could. Autumn Vale deserve a medal they are outstanding. Thank you again Autumn Vale.
Reply from Prarthana Bhandari, Home Manager at Autumn Vale Care CentreThank you so much for spending time to give us such a positive feedback. I will pass the massage to the wider team.
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Review from C B (Niece of Resident) published on 17 May 2024 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff at Autumn Vale Care Centre are what made our experience of caring for my aunt at the end of her life so much easier to bear. The management were always helpful, kind and empathetic. We will be forever grateful for their support.
Reply from Ashvin Jhoollun, Home Manager at Autumn Vale Care CentreYour appreciation means the world to us, and we're honoured to have been able to make a difference in your experience. Please know that our thoughts are with you, and we're here for you whenever you need us.
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Review from Christine E (Daughter of Resident) published on 17 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All staff welcoming, kept informed of anything that was happening with Mum's care. The staff ensured that her dignity was maintained up to and after her death. They were supportive and this was especially helpful when Mum passed. A big thank you.
Reply from Ashvin Jhoollun, Home Manager at Autumn Vale Care CentreThank you for entrusting us with your mum's care, and please know that our support remains with you.
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Review from S M (Son of Resident) published on 13 May 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was in for an assessment only. My first impression was how clean and bright the residence was. The bedroom was very clean and the staff were very friendly.
Reply from Ashvin Jhoollun, Covering Home Manager at Autumn Vale Care CentreThank you for sharing your feedback, and we hope to continue exceeding your expectations in the future
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Review from J B (Son of Resident) published on 22 March 2024 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Care home was excellent, the staff were excellent, communication was excellent. The care was really good even though short. The room was well-equipped, security was very good. Very friendly staff and very supported.
Reply from Asvin Jhoollun, General Manager at Autumn Vale Care CentreThank you for your kind review. I will pass it on to the wider team.
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Current Review Score: 9.8 (9.814)

Overview of Review Score

The Review Score of 9.8 (9.814) out of 10 for Autumn Vale Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 65 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 65 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.814 for Autumn Vale Care Centre is calculated as follows: ( (623 Excellents x 5) + (120 Goods x 4) + (8 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 752 Ratings = 4.814
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Autumn Vale Care Centre is based on 65 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8, which has been reached with 65 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Aug 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (1)

Prarthana

Prarthana Bhandari

Job Title: Care Home Manager Joined: 2010

Starting as a care assistant on a student visa was challenging, but I was fortunate to find a place at Gold Care Homes (GCH) where I could truly follow my passion for caring for the elderly. Over the past 11 years, I’ve been proud to grow within a diverse and supportive community, learning from both residents and staff. I’ve especially enjoyed building meaningful bonds with residents, listening to their inspiring stories, and providing care that respects their wishes and lifestyles.


Since joining GCH in 2010, I’ve progressed from Carer, Senior Carer, Unit Leader, Supervised Practice Nurse, Qualified Nurse, Deputy Manager, and now to Home Manager, supported every step of the way by the company, my colleagues, and my family.


At GCH, there’s always a path forward for those who are passionate and driven. It’s more than just a workplace, it’s a family

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