Autumn Vale Care Centre

Danesbury Park Road, Welwyn AL6 9SN
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9.8 143 Reviews
  • Autumn Vale Care Centre, Welwyn
Autumn Vale Care Centre is a stunning care home with a fantastic, well-deserved reputation for excellent nursing care and support, which extends to those who have complex nursing care needs.

A purpose-built home providing the very best of care in a relaxing and homely environment.

The home is also noted for delivering resident-centred care for those who have experienced dementia impacting their daily lives.
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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 69 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1600 – £1600
  • Self-Funded Residential Dementia Care: £1600 – £1600
  • Self-Funded Nursing Care: £1700 – £1700
  • Self-Funded Nursing Dementia Care: £1700 – £1700
  • RESPITE Self-Funded Residential Care: £1800 – £1800
  • RESPITE Self-Funded Residential Dementia Care: £1800 – £1800
  • RESPITE Self-Funded Nursing Care: £1900 – £1900
  • RESPITE Self-Funded Nursing Dementia Care: £1900 – £1900

Fees are subject to an individual assessment of needs

These prices are only a guideline, please contact Autumn Vale Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Prarthana Bhandari (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (69)
  • Single Rooms with Ensuite Wet Room (69)

Visiting

  • Visit anytime, however, it is helpful to know that meal times are:
    08:30-09:30
    13:00-14:00
    16:30- 17:30

Parking

  • Visitor Care Parking available

Autumn Vale Care Centre Reviews (143)

9.8

Autumn Vale Care Centre has a Review Score of 9.8 (9.793) out of 10, based on 63 reviews in the last 2 years.
Over all time Autumn Vale Care Centre has 143 reviews.

Overall Experience
  • 121
  • 20
  • 2
  • 0
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Date Published
  • 143
  • 22
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  • 63
  • 80
Reviewer Connection to Autumn Vale Care Centre
  • 61
  • 20
  • 10
  • 9
  • 7
  • 7
  • 6
  • 4
  • 4
  • 3
  • 3
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 143, showing 61-80
Review from R J (Friend of Resident) published on 13 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
We found the facilities to be of very high level and the staff to be immediately attentive when needed and discreet and careful otherwise. Keeping a close eye on the residents and visitors without being Intrusive. The staff were always available to answer any questions we had, openly and clearly.
Reply from Chante Woodley, Marketing Coordinator at Autumn Vale Care Centre

Thank you for taking time to leave a review. It's great to hear about your positive experience with the facilities and staff at Autumn Vale Care Centre. At Gold Care Homes we strive to make positive changes and provide excellent care. Kind regards.

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Review from A R (Niece of Resident) published on 9 October 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
My aunt's situation was complicated. The staff worked with me in a very short space of time to find the best package for the best benefit to my aunt's well-being.
They were kind, warm and considerate and as old people, like all of us one day, need to feel love and attention and I feel comfortable leaving
my aunt here.
Reply from Chante Woodley, Marketing Coordinator at Autumn Vale Care Centre

Thank you for taking the time to leave us a lovely review. We are glad to hear that you’re satisfied with the quality of care your aunt is receiving at Autumn Vale Care Centre. At Gold Care Homes, we strive to provide exceptional service to all our residents. Kind regards.

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Review from C H (Daughter of Resident) published on 28 September 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mother is a temporary resident and we are very impressed with the facilities and care they are providing for her, she has settled very well in her accommodation and appears to be improving every day, we hope this will continue.
Reply from Asvin Jhoollun, General Manager at Autumn Vale Care Centre

Thank you for your kind review. I will share your experience with the wider team.

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Review from Michael S (Son of Resident) published on 26 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely happy and satisfied with the care that my mother has been provided with. The staff are always helpful and nothing seems to be too much trouble and they are happy to do it with a smile. The room and centre are well-maintained and clean.
Reply from Asvin Jhoollun, General Manager at Autumn Vale Care Centre

Thank you for taking the time to write a positive review. Your comments are very important to us, I will pass them on to the wider team.

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Review from A S (Friend of Resident) published on 20 September 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From a visit to a friend.
From my initial visit, everything looked very good. Staff were extremely helpful, friendly and professional.
Reply from Asvin Jhoollun, General Manager at Autumn Vale Care Centre

Thank you for taking time to write a nice review for the team and home. I will pass your compliments to the wider team.

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Review from E V (Wife of Resident) published on 25 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dropped in unannounced to see the facilities and was warmly welcomed. The room was light and clean. A lovely peaceful place for my husband to spend his last few days. The staff were always helpful, friendly and caring. We were delighted with the care received at Autumn Vale and would thoroughly recommend
it to others.
Reply from Chante Woodley, Marketing Coordinator at Autumn Vale Care Centre

Thank you for sharing your positive experience with us. We appreciate your kind words. At Autumn Vale Care Centre, we look forward to continuing to provide you and your husband with exceptional care. Kind regards.

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Review from N E (Wife of Resident) published on 16 August 2023 Submitted via Website • Report
Overall Experience 3.0 out of 5
Thank you for your good service. Keep up the good work and continue to spread love and kindness to your patients. I am very grateful for all the hard work that you have provided for all of your patients.
Reply from Chante Woodley, Marketing Coordinator at Autumn Vale Care Centre

Thank you so much for your review, your feedback is important to us. At Autumn Vale Care Centre, we strive to provide exceptional care to all our residents. Kind regards.

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Review from D V (Daughter of Resident) published on 4 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad came to Autumn Vale after a short spell in hospital, for a 28-day assessment. He passed away during this time, but I couldn't have asked for a better place for him to be. He was treated with sensitivity and dignity throughout. The staff were all thoughtful, intelligent and gentle in their care
of him and our family. We spent his last afternoon with him thanks to the good communication, patience and kindness of the staff team.
Reply from Asvin Jhoollun, General Manager at Autumn Vale Care Centre

Thank you for your kind review, I shall pass it on to the wider team in DTA unit.

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Review from T R (Daughter of Resident) published on 26 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad was looked after with care and attention. His medical needs were dealt with promptly and his views were respected. Liaison with family was excellent. The staff were always polite and respectful.
Reply from Asvin Jhoollun, General Manager at Autumn Vale Care Centre

Thank you for your kind feedback. I will pass your compliments to the wider team.

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Review from L M (Wife of Resident) published on 31 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The first impression I got of Autumn Vale Care Centre was how welcoming the home was, it's beautifully decorated, very light and airy, always with fresh flowers and a friendly smile from the carers and office staff alike. The variation in food could be better, it is very repetitious. Although I visit
the home every other day, I cannot comment on activities, I have never experienced any. The gardens are always kept well-maintained and car parking is good. On the whole, I am satisfied with the home and yes, I would be happy to recommend it's care provided.
Reply from Asvin Jhoollun, General Manager at Autumn Vale Care Centre

Thank you for your kind feedback. I will pass your comments on to the team.

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Review from N R (Daughter of Resident) published on 28 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother stayed at Autumn Vale Care Home for six weeks until she could move closer to home and family. Otherwise, I would have been extremely happy for her to have stayed on. All members of staff knew who she was and their level of care - excellent. The management team were extremely helpful and accommodating.
Overall, Autumn Vale Care Centre has a lovely caring and professional set-up.
Reply from Asvin Jhoollun, General Manager at Autumn Vale Care Centre

Thank you so much for your kind feedback. I shall pass your compliments on to the wider team.

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Review from J D (Wife of Resident) published on 17 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From his arrival until his death, my husband was treated with excellent care, cleanliness and treatment for any pain he was in. The staff were very friendly and kind. I would recommend anyone to go there. Thank you.
Reply from Chante Woodley, Marketing Coordinator at Autumn Vale Care Centre

Thank you for submitting your review for Autumn Vale Care Centre. Once again, we wish to express our sincere condolences for your loss. Our hardworking staff members always strive to provide the best possible care, ensuring all residents are treated with the love, respect, and dignity they deserve. Our staff members also ensure the high levels of cleanliness at our homes are always maintained as we want all our residents to live in a clean, safe, and homely environment. Thank you again. Best wishes.

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Review from Sally E (Daughter of Resident) published on 10 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was admitted to Autumn Vale from hospital, already suffering from advanced dementia and leukaemia, for the final six weeks of his life. Right from the off, the staff at Autumn Vale helped in sorting out my father’s care very sensitively, quickly recognising the need for and facilitating additional
one-to-one care so that he had personal company and attention throughout the day. I would like to thank all the staff and management for looking after my father with genuine compassion and dignity. It was a great reassurance to the family to know that my father was being so well looked after.
Reply from Asvin Jhoollun, General Manager at Autumn Vale Care Centre

Thank you for your kind feedback, I will pass your compliments to the team.

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Review from J K (Daughter of Resident) published on 10 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I live in Australia and have not seen my mum for five years. I have now been able to travel to the UK to see her. The change and improvement in her general health and attitude are outstanding. The staff at Autumn Vake have worked hard to look after her, especially one who has done so much to look after
her and improve her health and well-being. The staff at Autumn Vale are friendly, helpful and hard-working. Thank you.
Reply from Asvin Jhoollun, General Manager at Autumn Vale Care Centre

Thank you for your kind feedback. I will pass your compliments on to the team.

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Review from R D (Son of Resident) published on 5 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is a resident at the Autumn Vale Care Centre for more than two years now. The home manages my dad so well, I have no words. My dad is a very highly demanding person. The staff try to fulfil all his demands. The staff are very friendly and well trained, engagement team are excellent.
Reply from Asvin Jhoollun, General Manager at Autumn Vale Care Centre

Thank you for your kind feedback, I shall pass your compliments to the wider team.

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Review from S K (Daughter of Resident) published on 19 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caring staff, clean and pleasant accommodation.
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Review from T J (Daughter of Resident) published on 7 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father arrived at Autumn Vale Care Centre in March, first as respite care before moving to Peach unit. The care he received was excellent. The staff took time to get to know Dad and kept the family informed when appropriate. The senior staff always had time to discuss concerns with either myself
or my sister. The overall impression was, as a team, the staff cared for the residents.
Reply from Asvin Jhoollun, General Manager at Autumn Vale Care Centre

Thank you for your kind feedback. I will share your experience with my wider team.

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Review from D K (Daughter of Resident) published on 2 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cared for Mum with compassion and dignity. Very friendly and welcoming staff. Rooms were always clean and comfortable. Lovely surroundings for the elderly.
Reply from Asvin Jhoollun, General Manager at Autumn Vale Care Centre

Many thanks for taking the time to review us and for your kind words.

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Review from Carol W (Daughter of Resident) published on 19 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff were very caring and gentle with my mum who was in there for end of life. I could not fault anything about the home and feel happy that mum spent her last days there. The home was clean and spacious. Thank you, Autumn Vale.
Reply from Asvin Jhoollun, General Manager at Autumn Vale Care Centre

Many thanks for taking the time to review us and thank you for your kind words. I will pass the compliments to my wonderful team.

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Review from Jason M (Son of Resident) published on 12 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad was only here for a short time but during that period and up to his death the staff were excellent in the care they gave and in the last days the end-of-life care they showed him, in particular, was excellent.
Reply from Asvin Jhoollun, General Manager at Autumn Vale Care Centre

Thank you for this kind review. I shall pass your comments on to my wonderful team. It was a privilege to be able to look after your dad despite a short time and to hear that you are happy with the services we provided.

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Current Review Score: 9.8 (9.793)

Overview of Review Score

The Review Score of 9.8 (9.793) out of 10 for Autumn Vale Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 63 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 63 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.793 for Autumn Vale Care Centre is calculated as follows: ( (588 Excellents x 5) + (133 Goods x 4) + (9 Satisfactorys x 3) ) ÷ 730 Ratings = 4.793
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Autumn Vale Care Centre is based on 63 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8, which has been reached with 63 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Aug 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (1)

Prarthana

Prarthana Bhandari

Job Title: Care Home Manager Joined: 2010

Starting as a care assistant on a student visa was challenging, but I was fortunate to find a place at Gold Care Homes (GCH) where I could truly follow my passion for caring for the elderly. Over the past 11 years, I’ve been proud to grow within a diverse and supportive community, learning from both residents and staff. I’ve especially enjoyed building meaningful bonds with residents, listening to their inspiring stories, and providing care that respects their wishes and lifestyles.


Since joining GCH in 2010, I’ve progressed from Carer, Senior Carer, Unit Leader, Supervised Practice Nurse, Qualified Nurse, Deputy Manager, and now to Home Manager, supported every step of the way by the company, my colleagues, and my family.


At GCH, there’s always a path forward for those who are passionate and driven. It’s more than just a workplace, it’s a family

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Autumn Vale Care Centre to verify any information. View our terms and conditions. Autumn Vale Care Centre has an Enhanced Service - more info.