Autumn Vale Care Centre

Danesbury Park Road, Welwyn AL6 9SN
Review Us
9.8 137 Reviews
  • Autumn Vale Care Centre, Welwyn
Autumn Vale Care Centre is a stunning care home with a fantastic, well-deserved reputation for excellent nursing care and support, which extends to those who have complex nursing care needs.

A purpose-built home providing the very best of care in a relaxing and homely environment.

The home is also noted for delivering resident-centred care for those who have experienced dementia impacting their daily lives.

Show Autumn Vale Care Centre on the Map

Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment
  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 69 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1600 – £1600
  • Self-Funded Residential Dementia Care: £1600 – £1600
  • Self-Funded Nursing Care: £1700 – £1700
  • Self-Funded Nursing Dementia Care: £1700 – £1700
  • RESPITE Self-Funded Residential Care: £1800 – £1800
  • RESPITE Self-Funded Residential Dementia Care: £1800 – £1800
  • RESPITE Self-Funded Nursing Care: £1900 – £1900
  • RESPITE Self-Funded Nursing Dementia Care: £1900 – £1900

Fees are subject to an individual assessment of needs

These prices are only a guideline, please contact Autumn Vale Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Prarthana Bhandari (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (69)
  • Single Rooms with ensuite Wet Room (69)

Visiting

  • Visit anytime, however, it is helpful to know that meal times are:
    08:30-09:30
    13:00-14:00
    16:30- 17:30

Parking

  • Visitor Care Parking available

Autumn Vale Care Centre Reviews (137)

Total of 137, showing 81-100
9.8

Autumn Vale Care Centre has a Review Score of 9.8 (9.789) out of 10, based on 60 reviews in the last 2 years. Over all time Autumn Vale Care Centre has 137 reviews.

Overall Experience

  • 117
  • 18
  • 2
  • 0
  • 0

Date Published

137
20
32
60
77

Review from Carol B (Daughter of Resident) published on 9 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In July last year mum was taken to Autumn Vale straight from hospital and what a blessing that turned out to be. It is a lovely home, cheerfully decorated and the staff have been so caring and loving to mum. One of the last things she managed to say was ‘I love you’ to her wonderful nurse. Mum has not
been easy to look after and it must have been difficult at times for the staff but whenever we visited, which was as often as we were allowed, it was so obvious what a great job they were doing and how well mum was being cared for. She always looked clean and comfortable and it made such a difference to us knowing we could leave safe in the knowledge that her every need was being taken care of. Any email we sent was always answered quickly and we really appreciated how kind and compassionate they were to us at the end, that really helped a lot. We would have no hesitation in recommending Autumn Vale as they are all doing a wonderful job. Thank you all from the bottom of our hearts.

Reply from Asvin Jhoollun, General Manager at Autumn Vale Care Centre

Thank you very much for this wonderful review which really does comprehensively reflect your and your family's positive experience. My staff definitely go an extra mile to ensure genuine, person-centred care is provided from the very start of their care and throughout.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Philip H (Son of Resident) published on 26 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Autumn Vale has been excellent in the provision of care for my father and the support of his family. All aspects, management, administration, and most importantly, the carers are excellent.

Reply from Asvin Jhoollun, General Manager at Autumn Vale Care Centre

Thank you for taking time to send us a lovely review of the home. This is appreciated and will be shared with the entire team. We are very happy that your dad has been settling well in Autumn Vale.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan B (Daughter of Resident) published on 8 July 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Considering the circumstances our experience as you can see from the ratings was exemplary. The surroundings, the location, and the people were all second to none. The care our husband/father received in his last few weeks with us was caring, loving, and dignified. We thank you all from the bottom of
our hearts.

Reply from Asvin Jhoollun, General Manager at Autumn Vale Care Centre

Thank you so much for the lovely feedback. We are pleased to hear of your positive experience.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Beverley C (Daughter of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My mum has been treated very well since she has been in Autumn Vale. I am pleased with all aspects.

Reply from Asvin Jhoollun, General Manager at Autumn Vale Care Centre

Thank you for your kind comments, it is our pleasure to look after her.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Shirley C (Daughter of Resident) published on 4 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was in Autumn Vale for 3 months. During this time the care she received was outstanding. Management and staff always found time to speak to us and kept us well informed. Communication was excellent. Sadly my mother passed away while in Autumn Vale. Their compassion and help at this time was
very much appreciated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Clive P (Brother of Resident) published on 25 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was a resident at Autumn Vale for several years until his recent death in hospital. I have nothing but praise for the attentive, diligent, caring, and hard-working staff and management at the home. I know my brother was very happy with his care there, which was not easy given his condition
- mitochondrial myopathy - which called for a high level of care. Both management and the carers themselves showed great understanding of his needs and mine as a visiting relative.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Janice H (Daughter of Resident) published on 22 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

An extremely well-decorated and furnished home, each resident bedroom cosy and homely. Staff are very approachable and friendly. Looking forward to the post-covid activities returning, the plans ahead by the activity manager are exciting.

Reply from Asvin Jhoollun, General Manager at Autumn Vale Care Centre

Thank you for your kind feedback regarding the setting/environment at Autumn Vale Care Centre. Our staff are keen to provide variety and interest for all residents that live with us, as well as to ensure they have fun and enjoyment too. It's what's inside that counts...

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Susan B (Daughter of Resident) published on 11 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are always very friendly and helpful in answering any questions you have. An extremely clean and well-kept home. All staff are excellent.

Reply from Asvin Jhoollun, General Manager at Autumn Vale Care Centre

Thank you for this wonderful review regarding your experience at Autumn Vale Care Centre. We are delighted to hear how impressed you are with the high quality of care and service provided by our wonderful team.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from M B (Granddaughter of Resident) published on 24 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Nice care home, managed by caring staff. The home always looks clean, with no odour when I'm visiting every weekend. The home feels very homely with already festive decorations in the unit where my grandma lives.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J P (Niece of Resident) published on 21 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt stayed here following a hospital stay during the pandemic. Her care was generally good, but she did not like the food and said some staff were less caring, others she liked. Her nails were not cut during her stay and she was encouraged to 'toilet' in her bed which she found degrading. One room
has tea stains on the wall and was dirty under the chair. We appreciated that the pandemic was difficult for everyone but these issues could have made her stay more enjoyable if resolved.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from K I (Son of Resident) published on 16 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service provided to my father at such a difficult time and the assistance given to us as his loved ones has been excellent. The carers have been very attentive and have always given us their time when we've had questions and concerns.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Diane W (Daughter of Resident) published on 16 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Really impressed with all aspects of care and communication. The staff are really helpful, friendly and caring.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D G (Wife of Resident) published on 17 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was a resident in Autumn Vale for approx 10-months. During which time, his health deteriorated due to Parkinson's Disease. He became less able to take part in organised activities, but it was apparent that staff took time talking to him and trying simple things - e.g. jigsaws - to simulate
him. He became less able to swallow, but his diet was altered to cope with this. The staff were always willing to talk to me and report small setbacks or medical emergencies. He was always clean and tidy and never miserable. He died on 11th September. The news of his death was broken most sympathetically, and the packing and removal of his possessions were handled with much helpful understanding.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mark T (Son of Resident) published on 2 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff were very helpful and polite. The room was nice and clean. Overall a nice place.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from S L (Grandson of Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful staff, friendly faces, and always willing to help.

Reply from Jemar Legister, Marketing Associate at Autumn Vale Care Centre

Thank you for taking the time to leave a review. It is good to hear the compliments of our hardworking staff at Autumn Vale Care Centre. They work tirelessly to ensure they are providing exceptional care to all of our residents. Thank you, and stay safe.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Carol B (Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care.

Reply from Jemar Legister, Marketing Associate at Autumn Vale Care Centre

Thank you for taking the time out to leave a review. Gold Care Homes strives to provide exceptional quality of care to all our residents, and we are thrilled to know that this is recognised. Thank you, and stay safe.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Marie B (Daughter of Resident) published on 11 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Amazing, friendly, caring staff, can't thank them all enough!

Reply from Jemar Legister, Marketing Associate at Autumn Vale Care Centre

Thank you for taking the time out to leave a review. We are happy to know you are satisfied with the level of care we provide within our home.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Rose N (Daughter of Resident) published on 26 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum seems very happy. Staff are cheerful and room is very clean with a lovely view.

Reply from Jemar Legister, Marketing Associate at Autumn Vale Care Centre

Thank you for leaving a review. We are thrilled to know that your mum is very happy at Autumn Vale Care Centre.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lewis H (Friend of Resident) published on 31 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I went to see my old neighbour at Autumn Vale. I was able to speak to her at her bedroom window. The home was lovely and clean and the staff were so friendly.

Reply from Jemar Legister, Marketing Associate at Autumn Vale Care Centre

Hi there, thank you for taking the time out to leave such a positive review.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Natalie H (Daughter of Resident) published on 1 October 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very well looked after. She enjoyed the meals prepared throughout the day and found the staff very friendly. Although she only stayed a short time she was very satisfied and would be happy to return if and when the time comes again.

Reply from Alison Foreman, Director of Sales and Marketing at Autumn Vale Care Centre

Thank you for your 5* review, it is very much appreciated.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.8 (9.789)

Overview of Review Score

The Review Score of 9.8 (9.789) out of 10 for Autumn Vale Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 60 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 59 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.789 for Autumn Vale Care Centre is calculated as follows: ( (556 Excellents x 5) + (118 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 687 Ratings = 4.789

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Autumn Vale Care Centre is based on 59 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8, which has been reached with 59 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Awards / Recognitions (10)

Meet the Team (1)

Asvin

Asvin Jhoollun

Job Title: Care Home Manager

Joined: 2018

Ash has been in the Care Industry for over 12 years and has worked in many and varied roles, both clinically and managerially in nursing, residential and hospital settings. Ash has a qualification in Leadership and Management Level 5 and Leadership in Dementia care OCN. Ash is determined to strive for excellence and wants the home to become the ‘beating heart of the community’ . Ash is passionate about staff training and applauds the group ethos of creating a caring, fun-filled and vibrant environment to work in.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Autumn Vale Care Centre to verify any information. View our terms and conditions. Autumn Vale Care Centre has an Enhanced Service - more info.