Autumn Vale Care Centre

Danesbury Park Road, Welwyn AL6 9SN
Review Us
9.8 157 Reviews
  • Autumn Vale Care Centre, Welwyn
Autumn Vale Care Centre is a stunning care home with a fantastic, well-deserved reputation for excellent nursing care and support, which extends to those who have complex nursing care needs.

A purpose-built home providing the very best of care in a relaxing and homely environment.

The home is also noted for delivering resident-centred care for those who have experienced dementia impacting their daily lives.
Show Autumn Vale Care Centre on the Map

Care Provided by Autumn Vale Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 69 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1600 – £1600
  • Self-Funded Residential Dementia Care: £1600 – £1600
  • Self-Funded Nursing Care: £1700 – £1700
  • Self-Funded Nursing Dementia Care: £1700 – £1700
  • RESPITE Self-Funded Residential Care: £1800 – £1800
  • RESPITE Self-Funded Residential Dementia Care: £1800 – £1800
  • RESPITE Self-Funded Nursing Care: £1900 – £1900
  • RESPITE Self-Funded Nursing Dementia Care: £1900 – £1900

Fees are subject to an individual assessment of needs

These prices are only a guideline, please contact Autumn Vale Care Centre to find out the exact price for your requirements.

Contact Autumn Vale Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Autumn Vale Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Prarthana Bhandari (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (69)
  • Single Rooms with Ensuite Wet Room (69)

Visiting

  • Visit anytime, however, it is helpful to know that meal times are:
    08:30-09:30
    13:00-14:00
    16:30- 17:30

Parking

  • Visitor Care Parking available

Autumn Vale Care Centre Reviews (157)

9.8

Autumn Vale Care Centre has a Review Score of 9.8 (9.796) out of 10, based on 64 reviews in the last 2 years.
Over all time Autumn Vale Care Centre has 157 reviews.

Overall Experience
  • 132
  • 23
  • 2
  • 0
  • 0
Date Published
  • 157
  • 26
  • 42
  • 64
  • 93
Reviewer Connection to Autumn Vale Care Centre
  • 63
  • 22
  • 13
  • 10
  • 9
  • 7
  • 6
  • 4
  • 4
  • 4
  • 3
  • 2
  • 2
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
  • 1
Total of 157, showing 81-100
Review from N E (Wife of Resident) published on 16 August 2023 Submitted via Website • Report
Overall Experience 3.0 out of 5
Thank you for your good service. Keep up the good work and continue to spread love and kindness to your patients. I am very grateful for all the hard work that you have provided for all of your patients.
Reply from Chante Woodley, Marketing Coordinator at Autumn Vale Care CentreThank you so much for your review, your feedback is important to us. At Autumn Vale Care Centre, we strive to provide exceptional care to all our residents. Kind regards.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D V (Daughter of Resident) published on 4 August 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My dad came to Autumn Vale after a short spell in hospital, for a 28-day assessment. He passed away during this time, but I couldn't have asked for a better place for him to be. He was treated with sensitivity and dignity throughout. The staff were all thoughtful, intelligent and gentle in their care
of him and our family. We spent his last afternoon with him thanks to the good communication, patience and kindness of the staff team.
Reply from Asvin Jhoollun, General Manager at Autumn Vale Care CentreThank you for your kind review, I shall pass it on to the wider team in DTA unit.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from T R (Daughter of Resident) published on 26 June 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
Dad was looked after with care and attention. His medical needs were dealt with promptly and his views were respected. Liaison with family was excellent. The staff were always polite and respectful.
Reply from Asvin Jhoollun, General Manager at Autumn Vale Care CentreThank you for your kind feedback. I will pass your compliments to the wider team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from L M (Wife of Resident) published on 31 May 2023 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The first impression I got of Autumn Vale Care Centre was how welcoming the home was, it's beautifully decorated, very light and airy, always with fresh flowers and a friendly smile from the carers and office staff alike. The variation in food could be better, it is very repetitious. Although I visit
the home every other day, I cannot comment on activities, I have never experienced any. The gardens are always kept well-maintained and car parking is good. On the whole, I am satisfied with the home and yes, I would be happy to recommend it's care provided.
Reply from Asvin Jhoollun, General Manager at Autumn Vale Care CentreThank you for your kind feedback. I will pass your comments on to the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from N R (Daughter of Resident) published on 28 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother stayed at Autumn Vale Care Home for six weeks until she could move closer to home and family. Otherwise, I would have been extremely happy for her to have stayed on. All members of staff knew who she was and their level of care - excellent. The management team were extremely helpful and accommodating.
Overall, Autumn Vale Care Centre has a lovely caring and professional set-up.
Reply from Asvin Jhoollun, General Manager at Autumn Vale Care CentreThank you so much for your kind feedback. I shall pass your compliments on to the wider team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J D (Wife of Resident) published on 17 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
From his arrival until his death, my husband was treated with excellent care, cleanliness and treatment for any pain he was in. The staff were very friendly and kind. I would recommend anyone to go there. Thank you.
Reply from Chante Woodley, Marketing Coordinator at Autumn Vale Care CentreThank you for submitting your review for Autumn Vale Care Centre. Once again, we wish to express our sincere condolences for your loss. Our hardworking staff members always strive to provide the best possible care, ensuring all residents are treated with the love, respect, and dignity they deserve. Our staff members also ensure the high levels of cleanliness at our homes are always maintained as we want all our residents to live in a clean, safe, and homely environment. Thank you again. Best wishes.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Sally E (Daughter of Resident) published on 10 May 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
My father was admitted to Autumn Vale from hospital, already suffering from advanced dementia and leukaemia, for the final six weeks of his life. Right from the off, the staff at Autumn Vale helped in sorting out my father’s care very sensitively, quickly recognising the need for and facilitating additional
one-to-one care so that he had personal company and attention throughout the day. I would like to thank all the staff and management for looking after my father with genuine compassion and dignity. It was a great reassurance to the family to know that my father was being so well looked after.
Reply from Asvin Jhoollun, General Manager at Autumn Vale Care CentreThank you for your kind feedback, I will pass your compliments to the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from J K (Daughter of Resident) published on 10 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I live in Australia and have not seen my mum for five years. I have now been able to travel to the UK to see her. The change and improvement in her general health and attitude are outstanding. The staff at Autumn Vake have worked hard to look after her, especially one who has done so much to look after
her and improve her health and well-being. The staff at Autumn Vale are friendly, helpful and hard-working. Thank you.
Reply from Asvin Jhoollun, General Manager at Autumn Vale Care CentreThank you for your kind feedback. I will pass your compliments on to the team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from R D (Son of Resident) published on 5 May 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father is a resident at the Autumn Vale Care Centre for more than two years now. The home manages my dad so well, I have no words. My dad is a very highly demanding person. The staff try to fulfil all his demands. The staff are very friendly and well trained, engagement team are excellent.
Reply from Asvin Jhoollun, General Manager at Autumn Vale Care CentreThank you for your kind feedback, I shall pass your compliments to the wider team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from S K (Daughter of Resident) published on 19 April 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Caring staff, clean and pleasant accommodation.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from T J (Daughter of Resident) published on 7 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My father arrived at Autumn Vale Care Centre in March, first as respite care before moving to Peach unit. The care he received was excellent. The staff took time to get to know Dad and kept the family informed when appropriate. The senior staff always had time to discuss concerns with either myself
or my sister. The overall impression was, as a team, the staff cared for the residents.
Reply from Asvin Jhoollun, General Manager at Autumn Vale Care CentreThank you for your kind feedback. I will share your experience with my wider team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from D K (Daughter of Resident) published on 2 February 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Cared for Mum with compassion and dignity. Very friendly and welcoming staff. Rooms were always clean and comfortable. Lovely surroundings for the elderly.
Reply from Asvin Jhoollun, General Manager at Autumn Vale Care CentreMany thanks for taking the time to review us and for your kind words.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Carol W (Daughter of Resident) published on 19 January 2023 Submitted via Website • Report
Overall Experience 5.0 out of 5
The staff were very caring and gentle with my mum who was in there for end of life. I could not fault anything about the home and feel happy that mum spent her last days there. The home was clean and spacious. Thank you, Autumn Vale.
Reply from Asvin Jhoollun, General Manager at Autumn Vale Care CentreMany thanks for taking the time to review us and thank you for your kind words. I will pass the compliments to my wonderful team.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jason M (Son of Resident) published on 12 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Dad was only here for a short time but during that period and up to his death the staff were excellent in the care they gave and in the last days the end-of-life care they showed him, in particular, was excellent.
Reply from Asvin Jhoollun, General Manager at Autumn Vale Care CentreThank you for this kind review. I shall pass your comments on to my wonderful team. It was a privilege to be able to look after your dad despite a short time and to hear that you are happy with the services we provided.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Christine B (Daughter of Resident) published on 10 January 2023 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother is very happy and not in any distress.
Reply from Asvin Jhoollun, General Manager at Autumn Vale Care CentreThank you for taking time to share your feedback. I am so pleased to hear that overall you are pleased with our service.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jackie M (Niece of Resident) published on 19 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Thank you for the care that was given to my aunty in the last weeks of her death. My aunt as well as myself and other family members were treated brilliantly. We told her to treat her stay like she was on holiday because that's how it felt.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Stephen H (Nephew of Resident) published on 7 December 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Our uncle was very poorly when he was discharged from the hospital, and his life expectancy was short. He was transferred to the home, and his care was wonderful, and the care home team looked after him so well during his stay. We were kept informed of any issues that occurred. Many thanks to you all.
Reply from Asvin Jhoollun, General Manager at Autumn Vale Care CentreThank you for your positive comments. I will pass your compliments to my wonderful team. Thank you.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Jackie G (Daughter of Resident) published on 13 October 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
Initially very daunting for all the family, both parents going to a care home, a huge change in all of our lives. It took a while for Mum and Dad to settle in, but within the first month, the carers demonstrated they had got to know them both very well by keeping me informed of their well-being as I
arrived for my visits. Phone calls from the management team and nurses have also kept me updated. This has given peace of mind that both parents are safe and well looked after. At each visit, Mum and Dad both say, "the carers are really nice, very helpful". Thank you to all Carers, Nurses and Management team, and all at Autumn Vale, for the support you are giving.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from K P (Son of Resident) published on 26 September 2022 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother could not have been better cared for. Nothing was too much trouble for the kind and compassionate staff.
Reply from Asvin Jhoollun, General Manager at Autumn Vale Care CentreThank you for your positive feedback. It is a privilege to be able to look after your mother, and we are pleased to hear you are happy with the service we provided.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Review from Promi A (Friend of Resident) published on 11 August 2022 Submitted via Website • Report
Overall Experience 5.0 out of 5
They are all very friendly and informative staff. The home was very clean and organised. It was very evident that the resident who I was visiting and other residents are receiving quality care. I was also witness to effective leadership and great morale within the care home. The staff were also quick
to answer any questions I had and were very attentive.
Reply from Asvin Jhoollun, General Manager at Autumn Vale Care CentreThank you for your kind review. I will pass your compliments to the wider team in the home.
  • Facilities
  • Care / Support
  • Cleanliness
  • Treated with Dignity
  • Food & Drink
  • Staff
  • Activities
  • Management
  • Safety / Security
  • Rooms
  • Value for Money
Current Review Score: 9.8 (9.796)

Overview of Review Score

The Review Score of 9.8 (9.796) out of 10 for Autumn Vale Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 64 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 64 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.796 for Autumn Vale Care Centre is calculated as follows: ( (603 Excellents x 5) + (129 Goods x 4) + (9 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 742 Ratings = 4.796
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Autumn Vale Care Centre is based on 64 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8, which has been reached with 64 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Aug 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

Loading

Loading Loading

Loading

Loading

Awards / Recognitions (10)

Meet the Team (1)

Prarthana

Prarthana Bhandari

Job Title: Care Home Manager Joined: 2010

Starting as a care assistant on a student visa was challenging, but I was fortunate to find a place at Gold Care Homes (GCH) where I could truly follow my passion for caring for the elderly. Over the past 11 years, I’ve been proud to grow within a diverse and supportive community, learning from both residents and staff. I’ve especially enjoyed building meaningful bonds with residents, listening to their inspiring stories, and providing care that respects their wishes and lifestyles.


Since joining GCH in 2010, I’ve progressed from Carer, Senior Carer, Unit Leader, Supervised Practice Nurse, Qualified Nurse, Deputy Manager, and now to Home Manager, supported every step of the way by the company, my colleagues, and my family.


At GCH, there’s always a path forward for those who are passionate and driven. It’s more than just a workplace, it’s a family

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Autumn Vale Care Centre to verify any information. View our terms and conditions. Autumn Vale Care Centre has an Enhanced Service - more info.