Autumn Vale Care Centre

My father was admitted to Autumn Vale from hospital, already suffering from advanced dementia and leukaemia, for the final six weeks of his life. Right from the off, the staff at Autumn Vale helped in sorting out my father’s care very sensitively, quickly recognising the need for and facilitating additional one-to-one care so that he had personal company and attention throughout the day. I would like to thank all the staff and management for looking after my father with genuine compassion and dignity. It was a great reassurance to the family to know that my father was being so well looked after.

I live in Australia and have not seen my mum for five years. I have now been able to travel to the UK to see her. The change and improvement in her general health and attitude are outstanding. The staff at Autumn Vake have worked hard to look after her, especially one who has done so much to look after her and improve her health and well-being. The staff at Autumn Vale are friendly, helpful and hard-working. Thank you.

My father is a resident at the Autumn Vale Care Centre for more than two years now. The home manages my dad so well, I have no words. My dad is a very highly demanding person. The staff try to fulfil all his demands. The staff are very friendly and well trained, engagement team are excellent.

Caring staff, clean and pleasant accommodation.

My father arrived at Autumn Vale Care Centre in March, first as respite care before moving to Peach unit. The care he received was excellent. The staff took time to get to know Dad and kept the family informed when appropriate. The senior staff always had time to discuss concerns with either myself or my sister. The overall impression was, as a team, the staff cared for the residents.

Cared for Mum with compassion and dignity. Very friendly and welcoming staff. Rooms were always clean and comfortable. Lovely surroundings for the elderly.

The staff were very caring and gentle with my mum who was in there for end of life. I could not fault anything about the home and feel happy that mum spent her last days there. The home was clean and spacious. Thank you, Autumn Vale.

Dad was only here for a short time but during that period and up to his death the staff were excellent in the care they gave and in the last days the end-of-life care they showed him, in particular, was excellent.

My mother is very happy and not in any distress.

Thank you for the care that was given to my aunty in the last weeks of her death. My aunt as well as myself and other family members were treated brilliantly. We told her to treat her stay like she was on holiday because that's how it felt.

Our uncle was very poorly when he was discharged from the hospital, and his life expectancy was short. He was transferred to the home, and his care was wonderful, and the care home team looked after him so well during his stay. We were kept informed of any issues that occurred. Many thanks to you all.

Initially very daunting for all the family, both parents going to a care home, a huge change in all of our lives. It took a while for Mum and Dad to settle in, but within the first month, the carers demonstrated they had got to know them both very well by keeping me informed of their well-being as I arrived for my visits. Phone calls from the management team and nurses have also kept me updated. This has given peace of mind that both parents are safe and well looked after. At each visit, Mum and Dad both say, "the carers are really nice, very helpful". Thank you to all Carers, Nurses and Management team, and all at Autumn Vale, for the support you are giving.

My mother could not have been better cared for. Nothing was too much trouble for the kind and compassionate staff.

They are all very friendly and informative staff. The home was very clean and organised. It was very evident that the resident who I was visiting and other residents are receiving quality care. I was also witness to effective leadership and great morale within the care home. The staff were also quick to answer any questions I had and were very attentive.

In July last year mum was taken to Autumn Vale straight from hospital and what a blessing that turned out to be. It is a lovely home, cheerfully decorated and the staff have been so caring and loving to mum. One of the last things she managed to say was ‘I love you’ to her wonderful nurse. Mum has not been easy to look after and it must have been difficult at times for the staff but whenever we visited, which was as often as we were allowed, it was so obvious what a great job they were doing and how well mum was being cared for. She always looked clean and comfortable and it made such a difference to us knowing we could leave safe in the knowledge that her every need was being taken care of. Any email we sent was always answered quickly and we really appreciated how kind and compassionate they were to us at the end, that really helped a lot. We would have no hesitation in recommending Autumn Vale as they are all doing a wonderful job. Thank you all from the bottom of our hearts.

Autumn Vale has been excellent in the provision of care for my father and the support of his family. All aspects, management, administration, and most importantly, the carers are excellent.

Considering the circumstances our experience as you can see from the ratings was exemplary. The surroundings, the location, and the people were all second to none. The care our husband/father received in his last few weeks with us was caring, loving, and dignified. We thank you all from the bottom of our hearts.

My mum has been treated very well since she has been in Autumn Vale. I am pleased with all aspects.

My mother was in Autumn Vale for 3 months. During this time the care she received was outstanding. Management and staff always found time to speak to us and kept us well informed. Communication was excellent. Sadly my mother passed away while in Autumn Vale. Their compassion and help at this time was very much appreciated.

My brother was a resident at Autumn Vale for several years until his recent death in hospital. I have nothing but praise for the attentive, diligent, caring, and hard-working staff and management at the home. I know my brother was very happy with his care there, which was not easy given his condition - mitochondrial myopathy - which called for a high level of care. Both management and the carers themselves showed great understanding of his needs and mine as a visiting relative.