Autumn Vale Care Centre

An extremely well-decorated and furnished home, each resident bedroom cosy and homely. Staff are very approachable and friendly. Looking forward to the post-covid activities returning, the plans ahead by the activity manager are exciting.

The staff are always very friendly and helpful in answering any questions you have. An extremely clean and well-kept home. All staff are excellent.

Nice care home, managed by caring staff. The home always looks clean, with no odour when I'm visiting every weekend. The home feels very homely with already festive decorations in the unit where my grandma lives.

My aunt stayed here following a hospital stay during the pandemic. Her care was generally good, but she did not like the food and said some staff were less caring, others she liked. Her nails were not cut during her stay and she was encouraged to 'toilet' in her bed which she found degrading. One room has tea stains on the wall and was dirty under the chair. We appreciated that the pandemic was difficult for everyone but these issues could have made her stay more enjoyable if resolved.

Really impressed with all aspects of care and communication. The staff are really helpful, friendly and caring.

The service provided to my father at such a difficult time and the assistance given to us as his loved ones has been excellent. The carers have been very attentive and have always given us their time when we've had questions and concerns.

My husband was a resident in Autumn Vale for approx 10-months. During which time, his health deteriorated due to Parkinson's Disease. He became less able to take part in organised activities, but it was apparent that staff took time talking to him and trying simple things - e.g. jigsaws - to simulate him. He became less able to swallow, but his diet was altered to cope with this. The staff were always willing to talk to me and report small setbacks or medical emergencies. He was always clean and tidy and never miserable. He died on 11th September. The news of his death was broken most sympathetically, and the packing and removal of his possessions were handled with much helpful understanding.

Staff were very helpful and polite. The room was nice and clean. Overall a nice place.

Very helpful staff, friendly faces, and always willing to help.

Excellent care.

Amazing, friendly, caring staff, can't thank them all enough!

Mum seems very happy. Staff are cheerful and room is very clean with a lovely view.

I went to see my old neighbour at Autumn Vale. I was able to speak to her at her bedroom window. The home was lovely and clean and the staff were so friendly.

My mother was very well looked after. She enjoyed the meals prepared throughout the day and found the staff very friendly. Although she only stayed a short time she was very satisfied and would be happy to return if and when the time comes again.

This review is under the conditions of the covid-19 pandemic, so unable to go inside the home, have visited father in the garden. Staff very friendly and helpful. My father seems well cared for and well-fed. Viewed through the window, his room looks spacious and there is an ensuite. Nursing staff have good communication about care needs.

This home seems to really care and look after residents well. We are always informed of what we need to know and mums carers are great.

The team here worked wonders with her, getting her back to her 'normal' self. Nothing was too much trouble and they really involved the family in all decision making. In fact, we consider them part of our extended family and will continue to stay in touch forever. We've built unbreakable bonds with the team here so thank you from the bottom of our hearts!

It is a nice care home and first-class care and most importantly of all they attract and inspire some of the most talented people in the care industry. The staff are very friendly and they work has a team which is so good.

I wanted to send my heartfelt thanks to everyone, all the staff who work at Autumn Vale for the care you gave my mum during her time with you. Being at Autumn Vale was like having a big, welcoming extended family to care for my mum and keep her feeling safe and supported. Her time with you, although quite short, was full of happiness and joy because of how staff engage with her and all the residents, showing genuine compassion, skill and commitment to individual needs. The work you all do is so important.

I know my mum felt happy, safe and cared for by the way her face lit up whenever the staff came into her room. The emotional care my mum received, the understanding of her as an individual and the sensitive support and respect shown to us her family, especially at the end of her life, was remarkable and wonderful. It has made the sadness of her passing so much easier knowing that she was happy and cared about, I will treasure the memories of her life with you, thank you so much.

Our father moved to Autumn Vale, Poppy Ward after a hospital admission and his first Care Home rejected him after 3 days. We were worried how he would get on after that but was put at ease instantly. The staff are friendly and happy in their work, which says a lot and the decoration of the home has been thoughtfully done and shows that their residents’ matter whatever their age or their health conditions. Poppy Ward went the extra mile to make sure he had everything he needed from Day 1 and nothing was too much trouble. The activity side amazed us and one evening a little group were being told a story to music. As a family, we loved Autumn Vale and wished we had found it sooner for our lovely dad, who sadly passed away after returning to hospital after just 4 days. We know if he had lived longer, he would have been so happy there. It is a hidden gem and we cannot thank Autumn Vale enough for my father’s welcome and their care, support and compassion they showed in his short stay.