Autumn Vale Care Centre

Danesbury Park Road, Welwyn AL6 9SN
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9.8 153 Reviews
  • Autumn Vale Care Centre, Welwyn
Autumn Vale Care Centre is a stunning care home with a fantastic, well-deserved reputation for excellent nursing care and support, which extends to those who have complex nursing care needs.

A purpose-built home providing the very best of care in a relaxing and homely environment.

The home is also noted for delivering resident-centred care for those who have experienced dementia impacting their daily lives.
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Care Provided by Autumn Vale Care Centre

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment

Length of Stay

  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 69 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Parkinson's Disease
  • Stroke
  • Palliative / End of Life Care
  • COPD/Pulmonary Disease
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • Day Care

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees What's included?

Weekly Charges per Person

  • Self-Funded Residential Care: £1600 – £1600
  • Self-Funded Residential Dementia Care: £1600 – £1600
  • Self-Funded Nursing Care: £1700 – £1700
  • Self-Funded Nursing Dementia Care: £1700 – £1700
  • RESPITE Self-Funded Residential Care: £1800 – £1800
  • RESPITE Self-Funded Residential Dementia Care: £1800 – £1800
  • RESPITE Self-Funded Nursing Care: £1900 – £1900
  • RESPITE Self-Funded Nursing Dementia Care: £1900 – £1900

Fees are subject to an individual assessment of needs

These prices are only a guideline, please contact Autumn Vale Care Centre to find out the exact price for your requirements.

Contact Autumn Vale Care Centre to confirm what's included and get a personalised quote:

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Contact Autumn Vale Care Centre to confirm what's included and get a personalised quote:

Good to Know

Group/Owner

Person in Charge

  • Prarthana Bhandari (Home Manager)

Local Authority / Social Services

Admission Information

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (69)
  • Single Rooms with Ensuite Wet Room (69)

Visiting

  • Visit anytime, however, it is helpful to know that meal times are:
    08:30-09:30
    13:00-14:00
    16:30- 17:30

Parking

  • Visitor Care Parking available

Autumn Vale Care Centre Reviews (153)

9.8

Autumn Vale Care Centre has a Review Score of 9.8 (9.814) out of 10, based on 65 reviews in the last 2 years.
Over all time Autumn Vale Care Centre has 153 reviews.

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Total of 153, showing 121-140
Review from Kathy P (Daughter of Resident) published on 5 May 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
I wanted to send my heartfelt thanks to everyone, all the staff who work at Autumn Vale for the care you gave my mum during her time with you. Being at Autumn Vale was like having a big, welcoming extended family to care for my mum and keep her feeling safe and supported. Her time with you, although
quite short, was full of happiness and joy because of how staff engage with her and all the residents, showing genuine compassion, skill and commitment to individual needs. The work you all do is so important.


I know my mum felt happy, safe and cared for by the way her face lit up whenever the staff came into her room. The emotional care my mum received, the understanding of her as an individual and the sensitive support and respect shown to us her family, especially at the end of her life, was remarkable and wonderful. It has made the sadness of her passing so much easier knowing that she was happy and cared about, I will treasure the memories of her life with you, thank you so much.

Reply from Melissa Lawerence, Marketing Coordintaor at Autumn Vale Care CentreFirstly, we're sorry for your loss and thank you for entrusting your mums care with us. Your compliments are extremely kind. The staff will be very proud to know that their compassion and livelihood have been noticed. Thank you and stay safe!
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Review from Kim B (Daughter of Resident) published on 6 February 2020 Submitted via Website • Report
Overall Experience 5.0 out of 5
Our father moved to Autumn Vale, Poppy Ward after a hospital admission and his first Care Home rejected him after 3 days. We were worried how he would get on after that but was put at ease instantly. The staff are friendly and happy in their work, which says a lot and the decoration of the home has
been thoughtfully done and shows that their residents’ matter whatever their age or their health conditions. Poppy Ward went the extra mile to make sure he had everything he needed from Day 1 and nothing was too much trouble. The activity side amazed us and one evening a little group were being told a story to music. As a family, we loved Autumn Vale and wished we had found it sooner for our lovely dad, who sadly passed away after returning to hospital after just 4 days. We know if he had lived longer, he would have been so happy there. It is a hidden gem and we cannot thank Autumn Vale enough for my father’s welcome and their care, support and compassion they showed in his short stay.
Reply from Melissa Lawerence, Marketing Coordinator at Autumn Vale Care CentreThank you for your very touching review, Kim, we give you our condolences on your fathers recent passing. We're incredibly humbled by your feedback about our care home and wish you the best.
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Review from John P (Son of Resident) published on 3 December 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
We would like to thank the staff of Autumn Vale for their outstanding help and compassion they gave to our mother in her last few weeks. Every member of staff that helped us through this difficult time for the family, were always courteous and kept us to date on her condition and needs. Every member
of staff was friendly and smiling and always had time for us and gave Mother the greatest respect at all times. It's a shame we can't mention names but we will remember you all. Autumn Vale is an outstanding care home with rooms more like a five-star hotel and all your guests seem very happy. Thank you.
Reply from Melissa Lawerence, Marketing Coordintaor at Autumn Vale Care CentreThank you for the exceptional review. We're really glad that your mother enjoyed her time with us - Best regards.
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Review from Anita (Daughter of Resident) published on 30 October 2019 Submitted via Website • Report
Overall Experience 5.0 out of 5
My mum moved here a couple of months ago after two hospital admissions, a move to another nursing home that I wasn't happy with and originally from a care home that we loved. This home (the day after mum was admitted there) put me at ease, the staff are amazing, my mum is on Poppy ward and the staff
there always make me feel welcome. We have had impromptu singing sessions in the lounge and even dancing from carers - the main nurse on-ward is always there for me if I need to talk to her. I feel very sad when I see my mum but I always end up laughing and chatting with the other residents and try and get mum engaged in that and makes me feel like a visit has been positive for mum. The decoration of the home is lovely and warm and welcoming. One little touch that I love is that I go into my mum's room and her music is always on - she has had her hair curled by the lead nurse - she is happy here and I would definitely recommend for your loved ones. It has made my life so much happier.
Reply from Melissa Lawerence, Marketing Coordintaor at Autumn Vale Care CentreThank you for sharing your wonderful experience at our home. We're very pleased your mum is happy with her new home.
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Review from Odette K (Daughter of Resident) published on 9 September 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother was very comfortable at Autumn Vale.
The management and staff treated my mother really well in a very caring and considerate manner. We will forever be grateful to the staff, particularly the nurse and tow others as well who gave excellent care. Thank you.
Reply from Melissa Lawerence, Marketing Coordintaor at Autumn Vale Care CentreThat's great to hear, many thanks for your review.
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Review from Lorraine P (Daughter of Resident) published on 23 July 2019 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
The staff are always kind and caring towards my dad, where behaviour can be challenging. I feel they are always trying to accommodate his needs, even as he deteriorates both mentally and physically. If my dad could voice an opinion, he would say he is happy and settled at Autumn Vale.
Reply from Melissa Lawerence, Marketing Coordinator at Autumn Vale Care CentreLovely review, many thanks.
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Review from Lorraine C (Daughter of Resident) published on 26 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has resided in Autumn Vale Care Centre for the past 5 months January 2019. I can not commend the home more. It is efficiently run by a number of staff that quite frankly have become family.
Mum is very well cared for and quite happy. I would definitely recommend anyone to reside here.
Reply from Melissa Lawerence, Marketing Coordinator at Autumn Vale Care CentreLovely review, thank you for your most kind comment & rating! We truly value your review.
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Review from David P (Son of Resident) published on 13 June 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
All of the staff at Autumn Vale were very professional and treated my mother with dignity and respect. I was continually updated as to her condition and included in discussions to the way forward. There was a positive and happy atmosphere and the accommodation was very good. I would have no hesitation
in recommending Autumn Vale to anyone who finds themselves in a similar position to myself. Many thanks for all your assistance.
Reply from Melissa Lawerence, Marketing Coordintaor at Autumn Vale Care CentreGreat, thank you for your review!
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Review from Catherine S (Daughter of Resident) published on 29 May 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My Mum is very well cared for by a dedicated team. She is treated respectfully and her wishes met. The support of the staff also extends to the family, giving us peace of mind that Mum is in safe hands. Family events are regular and well attended, which benefits families getting to know and support
each other.
Reply from Melissa Lawerence, Marketing Coordintaor at Autumn Vale Care CentreThat's fantastic, thank you for your review. We really appreciate your kind words.
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Review from G T (Son of Resident) published on 24 February 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Given that there are a lot of difficulties to overcome when a family member has to be cared for, the staff at Autumn Vale Care Centre handled every issue with care, consideration, understanding and professionalism. My thanks go to them.
Reply from Melissa Lawerence, Marketing Coordintaor at Autumn Vale Care CentreThank you for a great review.
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Review from Lesley B (Daughter of Resident) published on 15 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother has been to several care homes and can say that this is the best one. The staff are very patient and caring. My mother is kept clean and well dressed. All rooms are kept extremely clean and well decorated.
Reply from Melissa Lawerence, Marketing Coordintaor at Autumn Vale Care CentreFantastic! We're glad that we could make a very big impact and we are extremely pleased with your response. All of the care staff will be very flattered - Kind regards.
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Review from Lara F (Granddaughter of Resident) published on 15 January 2019 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
The care my grandmother has received is excellent. With the support of staff and even other residents, my grandmother has gone from end of life to eating/drinking regularly, communicating better and even walking - something we never thought possible again. Amazing staff.
Reply from Dalbir Jangra, Head of Marketing and Communications at Autumn Vale Care CentreHi Lara,

Thank you for your kind review - your comments are appreciated by the team at Autumn Vale.

Regards.
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Review from Audrey S (Wife of Resident) published on 31 October 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Autumn Vale Care Centre is a wonderful nursing home, the staff were all so caring towards my husband and his needs. Autumn Vale is a very fresh, clean and welcoming place.
The manager is also very caring and will always stop for a chat and to make sure everything is ok with us as well as with my husband.
Me
and my family thank you all so much.
Thank you.
Reply from Melissa Lawerence, Marketing Coordintaor at Autumn Vale Care CentreLovely comment, thank you for your time. We truly appreciate the detail you put into your comment, our manager and staff will be very pleased to know that they are doing an excellent job- Best regards.
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Review from Ken L (Husband of Resident) published on 14 September 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I am extremely happy with all aspects of Autumn Vale. I cannot speak highly enough of the staff at all levels and whilst not in any way decrying previous managers, the new manager had made an immediate impression on everybody in the best possible way and I hope he stays with us for a very long time.
I couldn't wish for a better place for my wife except for home and back to her former self.
Reply from Melissa Lawerence, Marketing Coordintaor at Autumn Vale Care CentreFantastic comment! We really appreciate your review and very pleased with your response to our new management - Many thanks.
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Review from Marguerita H (Sister of Resident) published on 16 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
I found that the staff were very pleasant and helpful not only to myself but in dealing with all the residents - including my sister.
So well run. Hopefully, when I need to have respite care it would be my favourite place.
Reply from Dalbir Jangra, Head of Marketing and Communications at Autumn Vale Care CentreThank you for your kind words. Happy to hear your thoughts on any improvements you can recommend. Best.
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Review from Clare B (Daughter of Resident) published on 16 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
We are pleased with the care the resident gets.
The nurses are caring and compassionate, always helpful and good humoured.
Autumn Vale is clean, tidy and her room is spacious with a lovely outlook.
Reply from Dalbir Jangra, Head of Marketing and Communications at Autumn Vale Care CentreThank you for your kind words. Happy to hear your thoughts on any improvements you can recommend. Best.
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Review from Violet C (Resident) published on 16 July 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I was cared for in a very professional manner. The staff were very kind and helped in every way. I was treated well. I had a choice of food and it was always good food. The activities were designed for the oldies with dementia and strokes, but there was always some sort of entertainment such as music
(singer). There was physio, hairdressers etc. The manager was available every day if he was needed. I was never left on my own unless I requested it.
Reply from Dalbir Jangra, Head of Marketing and Communications at Autumn Vale Care CentreDear Violet, thank you for your kind review. I'm glad you enjoyed the Gold Care experience.
Best.
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Review from Julie S (Mother of Resident) published on 12 July 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
My mother always receives the best care over and above expectations. The staff work hard to keep the residents comfortable. They always have a ready smile and encouraging word for both residents and visitors. I am amazed at the patience they display and the way they go about mundane routines with enthusiasm.
My mother suffers from severe dementia but it is clear that she is happy here. Indeed she tells me she is happy. She recognises the carers and always comments, in her own way, that they are 'good to her or nice'. I feel confident that my Mother is looked after well here. The staff genuinely care about the residents and it is clear they form bonds and yet are still professional.
Reply from Dalbir Jangra, Head of Marketing and Communications at Autumn Vale Care CentreThanks Julie. Your kind words are appreciated.
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Review from Ann P (Resident) published on 26 June 2018 Submitted via Postal Card • Report
Overall Experience 4.0 out of 5
I came here in December 2017. I was a mass of fears and phobias because of the previous 2 years experiences in July.
As soon as I was admitted here the staff began to treat me with infinite care and tolerated all my problems i.e panic attacks, blackout and much more. They were kind patient and tolerant.
The direct result of this treatment is that now a few months later, I have been helped out of this psychological forest and am almost my self again.
This is a true statement of my experience here.
Reply from Dalbir Jangra, Head of Marketing and Communications at Autumn Vale Care CentreDear Ann,

Thank you for your kind review.

Best.
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Review from Claire W (Daughter of Resident) published on 20 June 2018 Submitted via Postal Card • Report
Overall Experience 5.0 out of 5
Mum has always been very well cared for and during some very difficult periods of ill health over the last year. The staff are amazingly supportive to our Mum and to our family and keep us very well informed of any issues.
Reply from Kendra Bray, Relationship Manager at Autumn Vale Care CentreThank you for your review Claire, and glad to hear that the Autumn Vale family are very supportive.
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Current Review Score: 9.8 (9.814)

Overview of Review Score

The Review Score of 9.8 (9.814) out of 10 for Autumn Vale Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  1. The Average Rating is 4.8 out of 5 from 65 Reviews in the last 24 months.
  2. The score for the number of positive Reviews is 5.0 out of 5 from 65 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  1. 5 Points are available for the Average Rating from all Reviews in the last 24 months. The Average Rating of 4.814 for Autumn Vale Care Centre is calculated as follows: ( (623 Excellents x 5) + (120 Goods x 4) + (8 Satisfactorys x 3) + (1 Very Poors x 1) ) ÷ 752 Ratings = 4.814
  2. 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5'). The 5 Points relating to the number of positive Reviews for Autumn Vale Care Centre is based on 65 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 20 Positive Reviews in the last 24 months; 3 points for the first Positive Review, 0.125 Points for each of the next four Positive Reviews, 0.05 Points for the next five Positive Reviews, and finally 0.025 Points for the next ten Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.050, 7th = 0.050, 8th = 0.050, 9th = 0.050, 10th = 0.050, 11th = 0.025, 12th = 0.025, 13th = 0.025, 14th = 0.025, 15th = 0.025, 16th = 0.025, 17th = 0.025, 18th = 0.025, 19th = 0.025, 20th = 0.025) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.05 + 0.05 + 0.05 + 0.05 + 0.05 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 + 0.025 = 4
    2. 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8, which has been reached with 65 Positive reviews. Points = 1
  3. When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
  4. If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Aug 2019

Overall Good

  • Caring Good
  • Effective Good
  • Responsive Good
  • Safe Good
  • Well-led Good
Care Quality Commission is responsible for the registration and inspection of social care services in England. View Latest Report

Bed Vacancies

Please contact us for latest vacancies.

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Awards / Recognitions (10)

Meet the Team (1)

Prarthana

Prarthana Bhandari

Job Title: Care Home Manager Joined: 2010

Starting as a care assistant on a student visa was challenging, but I was fortunate to find a place at Gold Care Homes (GCH) where I could truly follow my passion for caring for the elderly. Over the past 11 years, I’ve been proud to grow within a diverse and supportive community, learning from both residents and staff. I’ve especially enjoyed building meaningful bonds with residents, listening to their inspiring stories, and providing care that respects their wishes and lifestyles.


Since joining GCH in 2010, I’ve progressed from Carer, Senior Carer, Unit Leader, Supervised Practice Nurse, Qualified Nurse, Deputy Manager, and now to Home Manager, supported every step of the way by the company, my colleagues, and my family.


At GCH, there’s always a path forward for those who are passionate and driven. It’s more than just a workplace, it’s a family

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Autumn Vale Care Centre to verify any information. View our terms and conditions. Autumn Vale Care Centre has an Enhanced Service - more info.