Autumn Vale Care Centre

Danesbury Park Road, Welwyn AL6 9SN
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9.8 137 Reviews
  • Autumn Vale Care Centre, Welwyn
Autumn Vale Care Centre is a stunning care home with a fantastic, well-deserved reputation for excellent nursing care and support, which extends to those who have complex nursing care needs.

A purpose-built home providing the very best of care in a relaxing and homely environment.

The home is also noted for delivering resident-centred care for those who have experienced dementia impacting their daily lives.

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Care Provided

Primary Care Categories

  • Older Person Care
  • Dementia
  • Visual / Hearing Impairment
  • Permanent Care
  • Respite Care

Care Types Provided

  • Residential Care
  • Nursing Care
  • Dementia Residential Care
  • Dementia Nursing Care
  • For a maximum of 69 Service Users

Dementia Care Types

  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia

Other Care Provided

  • Palliative / End of Life Care
  • Day Care
  • Convalescent Care
  • Acquired Brain Injury (ABI)
  • COPD/Pulmonary Disease
  • Parkinson's Disease
  • Stroke

Facilities

  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Lift
  • Wheelchair Access
  • Ground Floor Accommodation only
  • Gardens
  • Residents Kitchenette
  • Phone Point in own room
  • Television point in own room
  • Residents Internet Access

Funding & Fees

Weekly Charges per Person

  • Self-Funded Residential Care: £1600 – £1600
  • Self-Funded Residential Dementia Care: £1600 – £1600
  • Self-Funded Nursing Care: £1700 – £1700
  • Self-Funded Nursing Dementia Care: £1700 – £1700
  • RESPITE Self-Funded Residential Care: £1800 – £1800
  • RESPITE Self-Funded Residential Dementia Care: £1800 – £1800
  • RESPITE Self-Funded Nursing Care: £1900 – £1900
  • RESPITE Self-Funded Nursing Dementia Care: £1900 – £1900

Fees are subject to an individual assessment of needs

These prices are only a guideline, please contact Autumn Vale Care Centre to find out the exact price for your requirements.

Funding Types Accepted

  • Self Funding (Private)
  • Local Authority with Top Up
  • Local Authority
  • NHS Continuing Healthcare (CHC)

Support you may be entitled to

If you chose a care home based in England, you may be eligible for NHS Funded Nursing Care (FNC), which helps cover the cost of nursing. This is worth £254.06 per week and is usually paid directly to the care home.

Good to Know

Group/Owner

Person in charge

  • Prarthana Bhandari (Home Manager)

Local Authority / Social Services

Admission Criteria

  • Ages 65+

Care Home Design/Build

  • Purpose Built: Yes
  • Number of floors: 1

Room Information

  • Single Rooms (69)
  • Single Rooms with ensuite Wet Room (69)

Visiting

  • Visit anytime, however, it is helpful to know that meal times are:
    08:30-09:30
    13:00-14:00
    16:30- 17:30

Parking

  • Visitor Care Parking available

Autumn Vale Care Centre Reviews (137)

Total of 137, showing 121-137
9.8

Autumn Vale Care Centre has a Review Score of 9.8 (9.789) out of 10, based on 60 reviews in the last 2 years. Over all time Autumn Vale Care Centre has 137 reviews.

Overall Experience

  • 117
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Date Published

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Review from Violet C (Resident) published on 16 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was cared for in a very professional manner. The staff were very kind and helped in every way. I was treated well. I had a choice of food and it was always good food. The activities were designed for the oldies with dementia and strokes, but there was always some sort of entertainment such as music
(singer). There was physio, hairdressers etc. The manager was available every day if he was needed. I was never left on my own unless I requested it.

Reply from Dalbir Jangra, Head of Marketing and Communications at Autumn Vale Care Centre

Dear Violet, thank you for your kind review. I'm glad you enjoyed the Gold Care experience.
Best.

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Review from Julie S (Mother of Resident) published on 12 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother always receives the best care over and above expectations. The staff work hard to keep the residents comfortable. They always have a ready smile and encouraging word for both residents and visitors. I am amazed at the patience they display and the way they go about mundane routines with enthusiasm.
My mother suffers from severe dementia but it is clear that she is happy here. Indeed she tells me she is happy. She recognises the carers and always comments, in her own way, that they are 'good to her or nice'. I feel confident that my Mother is looked after well here. The staff genuinely care about the residents and it is clear they form bonds and yet are still professional.

Reply from Dalbir Jangra, Head of Marketing and Communications at Autumn Vale Care Centre

Thanks Julie. Your kind words are appreciated.

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Review from Ann P (Resident) published on 26 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came here in December 2017. I was a mass of fears and phobias because of the previous 2 years experiences in July.
As soon as I was admitted here the staff began to treat me with infinite care and tolerated all my problems i.e panic attacks, blackout and much more. They were kind patient and tolerant.
The direct result of this treatment is that now a few months later, I have been helped out of this psychological forest and am almost my self again.
This is a true statement of my experience here.

Reply from Dalbir Jangra, Head of Marketing and Communications at Autumn Vale Care Centre

Dear Ann,


Thank you for your kind review.


Best.

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Review from Claire W (Daughter of Resident) published on 20 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has always been very well cared for and during some very difficult periods of ill health over the last year. The staff are amazingly supportive to our Mum and to our family and keep us very well informed of any issues.

Reply from Kendra Bray, Relationship Manager at Autumn Vale Care Centre

Thank you for your review Claire, and glad to hear that the Autumn Vale family are very supportive.

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Review from Lewis F (Brother of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Care home in quiet location. Staff are polite and helpful. Room clean and tidy. Food good.

Reply from Dalbir Jangra, Head of Marketing and Communications at Autumn Vale Care Centre

Hi Lewis,


Thank you for your positive review.


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Review from Michael V (Husband of Resident) published on 18 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A professional and caring environment with diligent nursing care. The room is clean and modern. The general impression is of a caring environment with nurses and carers demonstrating a cheerful and encouraging approach with due care and attention to entertainment and involvement. The barbeque was appreciated
together with numerous other special occasions including the garden party for The Royal Wedding on May 19th.

Reply from Dalbir Jangra, Head of Marketing and Communications at Autumn Vale Care Centre

Dear Michael,


We always aim to please! Thank you for taking time to write a positive review.


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Review from Margaret W (Daughter of Resident) published on 6 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home put on a very good BBQ for residents and family. Good choice of food. Attentive staff. Made to feel very welcome. My family and I thoroughly enjoyed ourselves.

Reply from Dalbir Jangra, Head of Marketing and Communications at Autumn Vale Care Centre

Dear Margaret,


Happy you enjoyed the BBQ. We are holding a number of community driven events in the coming months. Sign up for our newsletter to find out more info.


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Review from Janice S (Resident) published on 6 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think this is a very nice home for an elderly person to spend their twilight years. I myself have only been placed here for 6 weeks to convalesce, but have found my stay pleasing in all aspects. The staff are very helpful - nothing seems to be too much trouble for them, they are courteous and friendly
and always reply to a 'thank you' with 'your welcome'. There's a lot of friendly banter and laughter between the users and the staff.

Reply from Dalbir Jangra, Head of Marketing and Communications at Autumn Vale Care Centre

Hi Janice,


Thank you for your kind words. Happy to hear your thoughts on how we can improve the experience of our residents.


Dalbir Jangra

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Review from David M (Son of Resident) published on 18 December 2017
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My Mum was at Autumn Vale for the last months of her life. The staff were welcoming and warm to me whenever I visited.
The carers and nurses treated my Mum with great care, respect and patience. They took pains to make sure she was eating and drinking – providing her with food that she was more likely
to eat and helping and encouraging her to eat it. And they did this despite being constantly busy with the demands of other residents: managing to stay calm, compassionate and focused on their very long shifts.
Some of the carers would pop in to see Mum at the start and end of their shifts if they were working on other wings, or just to exchange a few words during the course of the day. This friendliness made such a difference to my Mum’s quality of life.
The nurses who were on duty during Mum’s last few days were compassionate, attentive and carefully professional - helping to make sure that Mum's last days were comfortable and free from distress.

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Review from Debbie T (Daughter of Resident) published on 19 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend this care home highly enough. My dad is so well cared for, he is happy and content. The carers are all doing a fantastic job and my dad likes them all. The nurses are really looking after him well. It is clean, friendly and welcoming. The management is good too, very efficient and
responsive. I can relax knowing my dad is in very good hands.

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Review from Kathie M (Friend of Resident) published on 17 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This placement proved a successful one giving my friend the best quality of life. The environment is peaceful and caring. I was most impressed by the kindness and professional skills of the staff in the home. Always going the extra mile.

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Review from Leslie W (Husband of Resident) published on 27 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very happy with the care and attention my wife receives.
It is a wonderful, friendly, caring facility.

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Review from Sheila H (Daughter of Resident) published on 25 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care my mother-in-law receives is of a good standard in the main. She is always clean and she seems happy most of the time. My only complaint is noticing if her nails or eyes need attention. They will do it if we ask but we would be happier if they noticed before we have to tell them. Her carers
are very good with her. She is always happy when they are around. We don't think she would have survived this long without their care.

Reply from Roda Williams, Home Manager at Autumn Vale Care Centre

Thank you very much for your comments which help us to improve always. As discussed, we have put measures in place to ensure all your concerns are addressed appropriately.

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Review from Lisa S (Daughter of Resident) published on 24 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased with the care mum receives. Meals always look good, staff are very friendly and caring. It is great to know mum is well looked after. Very happy with the home.

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Review from Linda L (Wife of Resident) published on 13 April 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband who suffers from Alzheimer's was moved to Autumn Vale after being in hospital for seven weeks after suffering from sepsis.
He was unable to walk, is doubly incontinent and unable to feed himself.
The was no possibility of him coming home, so we have to find him a nursing home. Luckily
we picked Autumn Vale.
We have been pleased with the way he has been treated, even though he has only been here for three weeks, nothing seems too much trouble.
They have also looked after me and my family with empathy and kindness at a very difficult time.

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Review from Carl B (Son-in-law of Resident) published on 9 September 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Well done to all staff. 10 out of 10. Good luck. Thank you.

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Review from R W (Daughter of Resident) published on 5 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I believe the care home is great, people are looked after very well, with a caring and loving staff. Always seems clean and tidy. I really do not have any problems with any aspect of care or the home.

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Current Review Score: 9.8 (9.789)

Overview of Review Score

The Review Score of 9.8 (9.789) out of 10 for Autumn Vale Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 60 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 59 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.789 for Autumn Vale Care Centre is calculated as follows: ( (556 Excellents x 5) + (118 Goods x 4) + (12 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 687 Ratings = 4.789

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Autumn Vale Care Centre is based on 59 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 69 registered maximum number of service users is 13.8, which has been reached with 59 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Regulatory Rating

Care Quality Commission (CQC) Rating

Date: 14 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

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Awards / Recognitions (10)

Meet the Team (1)

Asvin

Asvin Jhoollun

Job Title: Care Home Manager

Joined: 2018

Ash has been in the Care Industry for over 12 years and has worked in many and varied roles, both clinically and managerially in nursing, residential and hospital settings. Ash has a qualification in Leadership and Management Level 5 and Leadership in Dementia care OCN. Ash is determined to strive for excellence and wants the home to become the ‘beating heart of the community’ . Ash is passionate about staff training and applauds the group ethos of creating a caring, fun-filled and vibrant environment to work in.

Information on this page is displayed without responsibility for its accuracy on the part of carehome.co.uk. Please contact Autumn Vale Care Centre to verify any information. View our terms and conditions. Autumn Vale Care Centre has an Enhanced Service - more info.