Haven Lodge Care Centre

4 Haven View, Harbour Road, Portishead, Bristol BS20 7QA

Haven Lodge Care Centre, Bristol, North Somerset
Haven Lodge Care Centre, Bristol, North Somerset
Haven Lodge Care Centre, Bristol, North Somerset

Haven Lodge is a purpose-built care accommodation overlooking the Portishead harbourside, providing stunning seaviews for up to 108 residents.

Though a large care home, Haven Lodge takes pride in offering a personal service and can take on a wide range of needs, including many nursing requirements and care packages for people with a form of dementia.

A regular activities programme adds to the enjoyment of Haven Lodge, with musical events and visiting entertainers a popular feature.

Group: Hudson Healthcare

Person in charge: Fran Stockwell (Registered Manager)

Local Authority / Social Services: North Somerset District Council (click for contact details)

Type of Service: Care Home with nursing – Privately Owned , Registered for a maximum of 108 Service Users

Registered Care Categories*: Dementia • Old Age • Physical Disability • Younger Adults

Specialist Care Categories: Alzheimer's • Epilepsy • Hearing Impairment • Huntington's Disease • Motor Neurone Disease • Multiple Sclerosis • Parkinson's Disease • Speech Impairment • Stroke • Visual Impairment

Admission Information: Ages 50+.

Single Rooms: 108

Shared Rooms: 0

Rooms with ensuite WC: 108

Facilities & Services: Palliative Care • Respite Care • Convalescent Care • Physiotherapy • Own GP if required • Own Furniture if required • Pets by arrangement • Close to Local shops • Near Public Transport • Lift • Wheelchair access • Gardens for residents • Residents Kitchenette • Phone Point in own room/Mobile • Television point in own room • Residents Internet Access

Parking:

We have our own car park

Latest Care Quality Commission* Report on Haven Lodge Care Centre: click here

* Care Quality Commission is responsible for the registration and inspection of social care services in England.

Bed Vacancies

Please Contact Us for Latest Vacancies

Reviews

8.6 Haven Lodge Care Centre has a Review Score of 8.6 (8.636)

The Review Score of 8.6 (maximum of 10) for Haven Lodge Care Centre is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.4 out of 5 from 17 Reviews over all time. This Average Rating is also the rating value for Haven Lodge Care Centre in Google's Search Results - more info

  • b) The score for the number of positive Reviews is 4.3 out of 5 from 6 positive Reviews in the last 12 months.

  • a) 5 Points are available for the Average Rating of all Reviews over all time. For each review the Care Home / service is rated Excellent, Good, Satisfactory, Poor or Very Poor on a number of areas eg Staff, Management etc. The Care Home receives points for each rating as follows: Excellent = 5. Good = 4. Satisfactory = 3. Poor = 2. Very Poor = 1. These points are added up and then divided by the total number of completed ratings to generate the average rating.

    The Average Rating of 4.358 for Haven Lodge Care Centre is calculated as follows: ( (98 Excellents x 5) + (83 Goods x 4) + (21 Satisfactorys x 3) + (2 Poors x 2) ) ÷ 204 Ratings = 4.358

  • b) 5 Points are available for the number of Positive Reviews in the last 12 months. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. A Positive Review is defined as any Review with 'Extremely Likely' or 'Likely' in answer to the question 'How likely are you to recommend this Care Home to friends and family if they needed similar care or treatment?'

    The 5 points available are broken down as follows:

    1. 4 points are available for the first 5 Positive Reviews, 3 points for the first Positive Review and then 0.25 Points for each of the next 4 Positive Reviews.

    2. 1 point is available for reaching a target number of Positive Reviews based on 20% of the number of registered maximum number of service users. If the target is partially reached then that proportion of 1 point is given. eg a Care Home with 50 registered maximum number of service users has a target of 10 Positive Reviews, if it has 10 or more Positive Reviews it will receive 1 point, if it has 7 reviews will receive 0.7 points.

    3. If there are no Positive Reviews in the last 12 months, then 2.5 points are available for the number of Positive Reviews in the last 2 years. The calculation is the same as above, except the points are divided by 2.

    The 4.278 Points relating to the number of positive Reviews for Haven Lodge Care Centre is based on 6 positive Reviews in the last 12 months and is calculated as follows:

    1. 3 + 0.25 + 0.25 + 0.25 + 0.25 = 4

    2. Target of 21.6 positive Reviews (108 registered maximum number of service users ÷ 5). 6 Reviews ÷ 21.6 Target = 0.278

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.


Average Ratings

  • Excellent
    6
  • Good
    11
  • Satisfactory
    0
  • Poor
    0
  • Very Poor
    0
  • Don't Know
    0

How Likely are the Reviewers to Recommend Haven Lodge Care Centre?

  • Extremely LIKELY
    12
  • Likely
    5
  • Don't know
    0
  • Neither Unlikely or Likely
    0
  • Unlikely
    0
  • Extremely UNLIKELY
    0

Reviewer Connection to Haven Lodge Care Centre

  • Daughter of Resident/Service User
    4
  • Husband of Resident/Service User
    3
  • Niece of Resident/Service User
    3
  • Son of Resident/Service User
    3
  • Wife of Resident/Service User
    2
  • more

Haven Lodge is a wonderful home. The staff are very friendly and there is a lovely atmosphere. The care received by my father in law is outstanding.

How likely would you be to recommend Haven Lodge Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Fran Stockwell, Home Manager at Haven Lodge Care Centre responded to this review on 15 Nov 2017:

Thanks for your lovely review. Your feedback is always very much appreciated.

It's a pleasure to come visit my husband in this lovely home. The staff are excellent and really take wonderful care of him.

How likely would you be to recommend Haven Lodge Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Fran Stockwell, Home Manager at Haven Lodge Care Centre responded to this review on 15 Nov 2017:

Thanks for your kind words. It's a pleasure to look after your husband and we love it when you come to visit.

Mum was a resident at Haven Lodge since November 2015. At all times, I felt she was in safe hands and was well cared for. Despite being very busy, the staff always find time to give personal attention to the residents. During the last 12 months, I have noticed a number of improvements in the home - it's now a lot less 'clinical' and has a more personal and friendly atmosphere. Clearly, their efforts are paying off.

How likely would you be to recommend Haven Lodge Care Centre? Extremely Likely

Average Rating: 

 4.6 out of 5

Overall Standard: Excellent

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Fran Stockwell, Home Manager at Haven Lodge Care Centre responded to this review on 17 Aug 2017:

Thank you so much for your kind and positive words. We are constantly striving to improve life at Haven Lodge and it is great to hear that this is very evident.

All the care staff are very caring and mum loves all the activities. Things have got so much better.

How likely would you be to recommend Haven Lodge Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

Fran Stockwell, Home Manager at Haven Lodge Care Centre responded to this review on 03 Aug 2017:

Thank you so much for your kind review. We are so pleased that you are finding Haven Lodge much better now.

Mum was living at home and had high levels of anxiety since moving here, they have listened and she feels safe and happy.
When we took her home to see her house, she wanted to return to Haven Lodge saying she was happier there.

How likely would you be to recommend Haven Lodge Care Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Fran Stockwell, Home Manager at Haven Lodge Care Centre responded to this review on 02 Aug 2017:

Thank you so much, your mum is a pleasure to care for and we hope to get better and better.

Before Christmas things were not very good at Haven Lodge with staff leaving all the time.
Since the new manager has taken over, the staff have stayed on and are actually smiling. There is a positive mood in the home and the residents are reaping the benefits of the activities that have been introduced. It is a pleasure to go there now.

How likely would you be to recommend Haven Lodge Care Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Excellent

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Excellent

Fran Stockwell, Home Manager at Haven Lodge Care Centre responded to this review on 28 Apr 2017:

Thank you so much for your lovely review. We are working hard to create a happy care team and environment here at Haven Lodge as this has a direct impact on the lives of the people who live with us. We are so pleased that the introduction of Home Makers and increased activities in the home is making such a difference.

Made two visits 22nd and 23rd March 2016. I was impressed with the attitude. Reception staff were pleasant, chatty and welcoming. The residents lounge was bright and airy, members of staff appeared frequently and showed a cheery caring attitude to all residents (and visitors). They were also happy to answer questions. I feel that my father is in good hands.

How likely would you be to recommend Haven Lodge Care Centre? Extremely Likely

Average Rating: 

 4.2 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Good

Food & Drink: Good

Staff: Excellent

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

Any problems have been addressed asap, staff treat the residents with kindness and respect. Very helpful, especially if a problem, illness or accident arises.
Office staff are very friendly and helpful. Feel they are short of staff, especially in terms of cleaning staff, activity staff. Also leaders would be better employed dealing with residents rather than all the paperwork which could be done by office staff.

How likely would you be to recommend Haven Lodge Care Centre? Extremely Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Excellent

Facilities: Satisfactory

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Satisfactory

Staff: Excellent

Activities: Satisfactory

Management: Poor

Safety / Security: Good

Rooms: Good

Value for Money: Satisfactory

Haven Lodge provides a good home in nearly all respects. The care given by most of the carers is excellent. My wife is stable and feels secure.

How likely would you be to recommend Haven Lodge Care Centre? Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Great care taken in a loving environment. Levels of dementia vary, my mother-in-law's is relatively average but even the worst are very well looked after. The whole environment is loving, caring and familiar.

How likely would you be to recommend Haven Lodge Care Centre? Extremely Likely

Average Rating: 

 4.3 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Good

Management: Excellent

Safety / Security: Excellent

Rooms: Good

Value for Money: Good

My auntie came from another home but she is so much happier and looks much better since she has moved to Haven Lodge. We are so pleased with the home. She was 100 last week and they gave her wonderful party for all the family and made us so welcome.

How likely would you be to recommend Haven Lodge Care Centre? Extremely Likely

Average Rating: 

 5 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Excellent

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Excellent

I have a lot of experience of various care homes and wards at various hospitals with my husband. Haven Lodge is a very bright, modern, well appointed home, which is following the 'dementia matters' criteria very carefully, some care homes keep the clients in one room to supervise them closely, so they lose freedom, but in Haven Lodge they walk freely up and down the corridors, which is brilliant exercise for everyone but is much harder work for carers and staff to supervise. New clients are naturally anxious but usually settle in quite quickly. The food is good and well balanced but perhaps more greens needed? Staffing is tight and various but on the whole, everyone does very well, in my opinion, more regular entertainment needed.

How likely would you be to recommend Haven Lodge Care Centre? Likely

Average Rating: 

 4.1 out of 5

Overall Standard: Good

Facilities: Excellent

Care / Support: Good

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Good

Activities: Poor

Management: Good

Safety / Security: Good

Rooms: Excellent

Value for Money: Good

Generally the home is good, but lack of staff does mean that at times residents can be kept waiting for a toilet visit or pad change which does make considerable stress. Food is good, but again assistance to eat is sparse because of overstretched staff. The overall behaviour of staff is good and caring , but agency staff are not as good. The home is clean and well kept. With some reservation I am satisfied with the overall care of my wife.

How likely would you be to recommend Haven Lodge Care Centre? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Satisfactory

Cleanliness: Excellent

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Good

Value for Money: Good

Having moved our aunt to Haven Lodge from another care home last December to be nearer her family, we found the home to be excellent, the staff are caring, friendly and interact well with the residents. Aunty seems to have settled in well and is very happy in Haven Lodge. She thoroughly enjoyed her 100th Birthday party which the home put on for her!

How likely would you be to recommend Haven Lodge Care Centre? Extremely Likely

Average Rating: 

 4.8 out of 5

Overall Standard: Excellent

Facilities: Excellent

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Excellent

Activities: Excellent

Management: Excellent

Safety / Security: Excellent

Rooms: Excellent

Value for Money: Good

Alan Stewart, Care Manager at Haven Lodge Care Centre responded to this review on 19 Jan 2016:

Thank you for your response to our care for your aunt. We depend on such responses to support the staff providing care. You have provided essential feedback which is appreciated.

Haven Lodge has been home for my wife for 3 years. It meets her every need in a caring, supporting, dignified and personal way. Staff are committed to providing the best care and make up a happy family. Staff and management are very approachable and supportive and sympathetic to our needs.

How likely would you be to recommend Haven Lodge Care Centre? Extremely Likely

Average Rating: 

 4.4 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Excellent

Cleanliness: Good

Treated with Dignity: Excellent

Food & Drink: Excellent

Staff: Good

Activities: Good

Management: Good

Safety / Security: Excellent

Rooms: Good

Value for Money: Excellent

Alan Stewart, Care Manager at Haven Lodge Care Centre responded to this review on 19 Jan 2016:

Thank you very much for your kind response and observations on our Care Home. We appreciate feedback, which helps those supporting residents to have a personal and considered approach to their care.

Staffing problems - residents in lounge left unattended for over 15 mins, had to help resident needing toilet to sit back down as she was unsteady, went to find help and had to wait over 5 mins.
My aunt was smelling of faeces when I have arrived and no staff in view to attend, whilst 2 eventually found and she was being dealt with, I was the only non-resident in the lounge: helping to prevent a fall of lady needing loo.
Generally staff kind and gentle but inadequate number to monitor lounge with several very frail residents. This is a nursing floor and cost reflects this.

How likely would you be to recommend Haven Lodge Care Centre? Likely

Average Rating: 

 3.5 out of 5

Overall Standard: Satisfactory

Facilities: Satisfactory

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Excellent

Food & Drink: Good

Staff: Excellent

Activities: Satisfactory

Management: Satisfactory

Safety / Security: Satisfactory

Rooms: Satisfactory

Value for Money: Satisfactory

Pat Sheppard, Regional Manager at Haven Lodge Care Centre responded to this review on 20 Jan 2016:

Thank you for taking the time to write a review. We are pleased that you find the staff to be kind, gentle and treat your aunt with dignity. It is unacceptable that you found the lounge area unsupervised for this length of time, and residents in need of support. We monitor staffing levels daily and this is based on the current dependency of the residents. We are currently undertaking a recruitment drive and would welcome any input from relatives in this process. We are also undertaking a review of how and when staff engage with residents, and how residents are supported to take part in meaningful activities. We will also be carrying out observed practice which will include monitoring of support given in lounges. We would welcome the opportunity to share our findings with you.

Staff are generally very caring but due to a shortage of staff most of the time and a high use of agency staff, they appear very overworked.

Cleaning of the rooms could be better and is very variable.

We have had problems finding things that go missing which is a concern when it comes to such items as spectacles which are important to our mother. All items are labelled.

There is a general problem in communication due to the lack of staff.

Generally this is a very caring home but due to working with the minimum number of staff required - problems are not always resolved efficiently - or communicated to the relatives - ie falls, etc.

How likely would you be to recommend Haven Lodge Care Centre? Likely

Average Rating: 

 3.8 out of 5

Overall Standard: Good

Facilities: Good

Care / Support: Good

Cleanliness: Satisfactory

Treated with Dignity: Good

Food & Drink: Good

Staff: Good

Activities: Good

Management: Satisfactory

Safety / Security: Good

Rooms: Good

Value for Money: Good

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